Manuale d’uso / di manutenzione del prodotto MAS 500 del fabbricante Sage Software
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Pre-Release Guide for Sage SalesLogix for Sage MAS 500 January 2008.
Table of Contents Product Over view .......................................................................................................... 2 Availability .............................................................................................
With more than 8,000 companies using Sage SalesLogix worldwide, Sage SalesLogix is the CRM leader for small to mid-sized businesses. A vailability Sage Saleslogix 7.2 for Sage MAS 500 is current ly scheduled for be available in March, 2008. Comp atibility Sage SalesLogix v7.
Features Overview Sage SalesLogix for Sage MAS ERP allows you to maintain your company customer information while also maintaining your cust omer’s financial accounts. Simply knowing the customers name and address is not enough to beat the competition.
CRM Accounts to ERP Customers Link Customer and Account relationships are many to many and are maintained in the SalesLogix ERP Account Links on the SalesLogix Account. Relating CRM and ERP Contacts In the same way you can add or link Sage SalesLogix Accounts to Sage MAS Customers, you can also add and match Contacts between the systems.
Relationships can be added and edited through this view. The contact will be created using the Company Code, Customer ID defined in the selected link. Contact links for Sage MAS 500 are based on the Contact Name, and cannot be changed.
Create Invoices from CRM Service Contract s From Sage SalesLogix, you may create a back-office invoice directly from a Service Contract. This will collect all Ticket activity related to the Contract, allow editing of details, and then submit it as an invoice.
Accurate Product Information Sage SalesLogix Products are seamlessly linked to Sage MAS Items so you can maintain accurate information on products. Relating CRM Products to ERP Items The Product to Item relationship is many to many and is maintained on each product record in Sage SalesLogix.
The Item to Product relationships allow for proper price checking during opportunity entry. Adding ERP Items Currently, adding Sage MAS ERP Inventory Ite ms is not available from within Sage SalesLogix. Product Inventory View inventory status across multiple warehouses for each product.
Generate Orders from CRM Opportunities Sales Quotes While not connected to the network, remote salespeople can change account information and enter basic sales quotes. The next time they synchronize, the information is transferred into the SalesLogix database, and then into the accounting system.
Expand to see Sales Order details From Sage SalesLogix Account, see all customer Sales Order and Invoices, double-click to view Once posted to ERP, the Sage SalesLogix user cannot edit the Sales Order.
Setup and Configuration Once installed, you must define how the CRM and ERP interoperate. This configuration is made easier by wizards and automated where possible.
ERP Login Parameters The Login Parameters allow the Sage SalesLogix user to enter the credentials to be used to access the Sage MAS ERP system . These credentials are stored by Sage SalesLogix user, and each Sage SalesLogix user that will be accessing Sage MAS ERP will be required to set these credentials.
Select ERP Instance You must define the specific instance of the back-office to connect to Sage SalesLo gix. A valid ERP user name and password is required to connect to each spe cific server and database. Please note: for proper configuration, this must be a Sage MAS 500 User Account th at does not use Application Roles.
Default Values for ERP Customers – Customer Templates Customer templates are used to define the default values when new customers are created in the back-office system by Sage SalesLogix. You may assign different templates to different Sage SalesLogix users depending on rights and values to be entered for a new customer record.
Assign CRM Users to a ERP Customer Template Template users are assigned by selecting the template and clicking the Users button. To assign a user to a template place a check by the name of the user.
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Default Values for ERP Address – Address Templates Similar to Customer templates, Address templates are used to define the default values when new addresses are created in the back-o ffice system by Sage SalesLogix.
Default Values for ERP Sal es Orders – Sales Order Templates Similar to Customer templates, Sales Order templates are used to define the default values when new sales orders are created in the back-office system by Sage SalesLogix.
Default Values for ERP Invoices – Invoice Templates Similar to Customer templates, Invoice templates are used to define the default values when new invoices are created in the back-offi ce system by Sage SalesLogix.
CRM to ERP Field Mapping You may define how CRM and ERP data moves between systems. This field mapping can include functions to convert data formats and conditionally move data between CRM and ERP. This configuration is made easier by wizards and automated where possible.
Selecting a Template The first step of the Wizard is to select which Template to configure field mappings. Default templates are shown, but any template may have a different field map. Defining the Field Mapping We will use the Customer Template as an exam ple for field mapping.
Some notes about this setup. First, the Direction indicates how the data flows: • <– Indicates the data flow from Sage MAS ERP into Sage SalesLogix CRM • -> Indicates the data flows from S.
• Proper – Convert string to proper case, based on windows settings. • Left – Returns left(x) characters from a string, where x is the number of characters. o Parameters: Length • Right – Returns right(x) characters from a string, where x is the number of characters.
Field Mapping Conditions In some cases data should not be moved unless certain conditions apply. In such ca ses you can apply Conditions to specify when the data should move. Change Conditions by right-clicking on the field and choosing Conditions. In the example below, the Sage SalesLogix Data Field ACCOUNT.
Reviewing Field Mapping When you have completed mapping of all fields and applied the appropriate functions and conditions, you may preview the entire map and print a report of the map for future reference by using the Print/Prev button.
ERP Dat a Query Wizard A data query is the definition of how Sage SalesLogix requests information from the ERP system. Data Queries are specific to the ERP system but are template independent. You can store this data in an ad-hoc fashion (for a “view” of data) or as mapped table data (relational fields/tables in the Sage SalesLogix database).
Data queries may be added, edited, or deleted, from the right click menu, or edited from the Edit button in the display grid. Page 28 of 45.
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When adding a new data query the following options are available. Query Name – Identifies the query and will be displayed in the ERP Data view inside the SalesLogix Client. Query Type – The data query must be a Mapped or Ad Hoc data query Mapped data queries require the data to be mapped to a physical table in SalesLogix.
query selected. For mapped queries only ACCOUNTREFER ENCE and blank are available. The Parent Table for Ad Hoc queries may be ACCOUNTREFERENCE or any of the previously defined data queries. When the parent table is a previously defined data query the results of the current query will be displayed as a child table in the data viewer.
ERP System Views ERP System Views allow the user to launch into ERP system application and, if available, select the related record automatically. ERP System Views may be added to any query, Mapped or Ad Hoc, but only Ad Hoc views will automatically display the options.
Mapped Queries Mapped queries are used to import data from the ERP system into Sage SalesLogix tables. Mapped queries can be related or unrelated queries, to the Sage SalesLo gix Account. Related queries are used to define data that is related to the Account thr ough the Account Reference.
Ad Hoc Queries Ad Hoc queries allow the user to define fast, simple queries that may also have a parent/child relationship with other queries. The resulting data from Ad Hoc queries is stored in the SalesLogix database, but in an XML format.
The data displayed in the Query Data Viewer can be grouped, sorted, and filtered by the user. Page 35 of 45.
Right clicking on a record displays a popup menu from which the user can select several different options.: • Available Fields – Displays a popup window containing a list of available fields which can be added to the selected grid row. • Format “Field Name” – Displayed only when a current grid field is selected.
o Fit Columns Mode – Determines how the columns should be sized to fit in a page. No Fit - Specifies that columns should be printed as they are seen in the screen. Zooming - Specifies that the print document will be scaled to fit all the columns in one page.
Sites / W arehouses You may define Sites within Sage SalesLogix for product inventory. Sites can be created to link to the ERP Warehouses for stock status.
Once the Site is created in Sage SalesLogix, it may be associated to a Warehouse in the ERP system. Page 39 of 45.
Product s / Items You may link ERP items to Sage SalesLogix Products to allow for accurate quotes and orders. Choose Tools > Manage > ERP Link > Load / Refresh Products from the Sage SalesLogix menu to define this process. Select the Products to link.
Features and Comp arison to Sage DynaLink NEW ERP Contract • Pulls posting amounts, notes and tickets over from MAS o Can select a different charge code from MAS 500 o Posting in SLX means that it i.
• Entirely Customizable via SalesLogix and .Net Extensions • Improved Installation experience (SLX B undle) instead of separate install routine Staging Tables • Specify SLX field that matches (m.
Accounts • Query back-office system for full listing => populates listing from MAS 500 o Will designate if duplicate accounts exist in SLX o Auto Link test for same / similar values in ERP also i.
Frequently Asked Questions Is Sage MAS 500 Visual Integrator required? No. This integration does not require the use of MAS Visual Integrator as previous integrations required. How do I install? Installed as a Bundle in Sage SalesLogix. No separate “server” to install or maintain.
56 Technology Drive Irvine, CA 92618-2301 800-854-3415 www.sagemas.com The information contained in this document represents the current view of Sage Software, Inc. on the issues discussed as of the date this document was prepared. Sage Software cannot guarantee the accuracy of any information presented af ter the date of publication.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Sage Software MAS 500 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Sage Software MAS 500 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Sage Software MAS 500 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Sage Software MAS 500 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Sage Software MAS 500, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Sage Software MAS 500.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Sage Software MAS 500. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Sage Software MAS 500 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
