Manuale d’uso / di manutenzione del prodotto NEAX2000IVS del fabbricante NEC
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NDA-24215 ISSUE 1 STOCK # 151942 MA TWorX™ 32 User ’ s Guide Decembe r , 1997 NEC Amer ica, Inc. ®.
LIABILITY DISCLAIMER NEC Ameri ca, Inc. reserves the righ t to chang e the speci fications, functions, or features , at any time, with out notic e. NEC Ameri ca, Inc. has prep ared this document for the e xclusive use of its emplo yees and cus tomers.
MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age i ND A- 242 15 December , 1997 NEAX20 00 IVS MA TW orX 32 Us er’ s Guide T ab le of Content s Pa g e Chapter 1 About This Guide ................. ................. 1 Purpose of This Guide ..
MA TWorX 32 User’ s Guide P age ii NDA-24215 Re vision 1.0 T ab le of Content s (Contin ued) Pa g e Chapter 4 Getting Star ted .............. ................... ... 27 Starting MA TW orX 32 ............................ ... 27 Connecting to a NEAX2000 I VS PBX .
MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age iii T ab le of Content s (Contin ued) Pa g e Chapter 9 DESIW orX ......... ....... ...... ....... ...... ....... .. 55 What’ s DESIW orX? ......................... .......... 55 Starting DESIWorX .
MA TWorX 32 User’ s Guide P age iv NDA-24215 Re vision 1.0 List of Figures Figure Title P age Figure 2-1 MATWorX 32 Taskbar ......... ................... 9 Figure 2-2 Print Prev iew Dialog ...... ....................... 17 Figure 3-1 Run Dialo g . .
MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age v List of T a b les Figure Title P age Table 3-1 System Requ irements .... .................
About Th is Guide MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 1 Chapter 1 About This G uide Pur pose of This Guid e This user gu ide co ntains useful in form ation that will help you successfully install and use the MATWorX 32 progr am.
MA TWorX 32 User’ s Guide P age 2 NDA-24215 Re vision 1.0 About This Guid e ◆ PBX Access Module (P AM) describes the pro cess of ho w MA TW orX 32 applications communicate with the PBX via the P AM. The P AM is a gatew ay for 32-b it Micros oft W indows a pplications to connect to the NEAX2000 I VS PBX.
About Th is Guide MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 3 ◆ MA TW orX 32 Onlin e Help d e scribes the online Help system in detail as well as ho w to access it and print Help to pics . ◆ Appendix A lists the Ex tended Command Set that you can use in conjunction with the MA CH Script Editor windo w .
MA TWorX 32 User’ s Guide P age 4 NDA-24215 Re vision 1.0 About This Guid e This page is for you r notes..
MA TWorX 32 Over view MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 5 Chapter 2 MA TW orX 32 Ov er vie w In this chapt e r you learn ab out the following: ◆ What’ s MA TW orX 32? ◆ .
MA TWorX 32 User’ s Guide P age 6 NDA-24215 Re vision 1.0 MA TW or X 32 Overview MA TW orX 32 T ools There are three k inds of tools included in the MATWorX 32 pr ogram: Add-Ins , MACH Script Editor, and a PBX Conf iguration Wizard. These tools are accessible from the Taskbar .
MA TWorX 32 Over view MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 7 MA TW orX 3 2 Appli cations MATWorX 32 software includes thre e separate applications that can run independently from o ne another.
MA TWorX 32 User’ s Guide P age 8 NDA-24215 Re vision 1.0 MA TW or X 32 Overview Introductio n to W orking in Windows 95 If you a r e new to work ing in Wind ows 95 or wo uld like a refresher on Win.
MA TWorX 32 Over view MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 9 Note: Some m e nu items ( A dd-In Manage r , He lp Conten ts F1, and Ab out MA TW orX 32) do not have a co rr esponding butt on. These items ar e accessible only fr om the pull-down menus.
MA TWorX 32 User’ s Guide P age 10 NDA-24215 Re vision 1.0 MA TW or X 32 Overview Station Menu The Station Men u is a dynamic menu that contains statio n-related Add-Ins. For informati on about a particular Station Add-In, access the online Help for that Add-In.
MA TWorX 32 Over view MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 11 You can also click the Features Too l Palette button to d isp lay a floating palette of butto ns that can launch feature-related Add -Ins.
MA TWorX 32 User’ s Guide P age 12 NDA-24215 Re vision 1.0 MA TW or X 32 Overview DESIWo rX - Select this menu item to access the DESIWo rX dialog where you can create and print function key labels for your Dterm s tations. The label s are saved i n a database an d can be modified and printed when n ecessary.
MA TWorX 32 Over view MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 13 Command Ma nual - Select this menu item to launch Adob e Acroba t Reade r (incl uded with MATWor X 32) and automatically open the NEAX2000 IVS Command Manual.
MA TWorX 32 User’ s Guide P age 14 NDA-24215 Re vision 1.0 MA TW or X 32 Overview Clic king the What’s This? button enables you to click o n a field or button in a d ialog to dis play What’s This Help for the item. Clicking the OK butt on saves changes and closes the dialog.
MA TWorX 32 Over view MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 15 Clicking the Expor t button on the Pri nt Previ ew dialog en ables you to save and ex port the displayed repo rt to a file.
MA TWorX 32 User’ s Guide P age 16 NDA-24215 Re vision 1.0 MA TW or X 32 Overview Clicki ng the Reset P BX button resets the PBX. A PBX res et is required before an updat e can take effect. Note, if you reset the PBX, all existing call connections will end.
MA TWorX 32 Over view MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 17 Printing a Repor t The MACH Script Editor, Sched uler, and several Add- Ins enabl e you to print reports and listup data by clicking the Print Dat a button.
MA TWorX 32 User’ s Guide P age 18 NDA-24215 Re vision 1.0 MA TW or X 32 Overview This page is for you r notes..
Installi ng MA TWorX 32 MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 19 Chapter 3 Installing MA TW orX 32 In this chapt e r you learn ab out the following: ◆ MA TW orX 32 har dware and softw are “system” requirements ◆ MA TW orX 32 installatio n instructions for W indows 95 and NT 4.
MA TWorX 32 User’ s Guide P age 20 NDA-24215 Re vision 1.0 Installi ng MA TW orX 32 MA TW orX 32 Inst allation Instruction s To install MATWorX 32 for the first time, or to return to Setup lat er to.
Installi ng MA TWorX 32 MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 21 3. Select Run fr om the Sta rt tas kb ar . A di alog similar to the following displays (Fig ure 3-1 ). Figure 3 -1 Run Dia log 4. T y pe D:Setup in the Open text box and click OK .
MA TWorX 32 User’ s Guide P age 22 NDA-24215 Re vision 1.0 Installi ng MA TW orX 32 5. Cli ck Next . The We lco me dial og displays (Figur e 3-3). Figu re 3- 3 Welcome Dialo g 6. Read the infor mation in the Wel co me dialog, then click Next . The Softw are License A g reement dialog displays (F igure 3-4).
Installi ng MA TWorX 32 MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 23 7. Read th e informatio n in the Software License A g reement dialog, then click Ye s to accept the terms of the licen se agreement. The Read me Information dialog displays (Fi gure 3-5).
MA TWorX 32 User’ s Guide P age 24 NDA-24215 Re vision 1.0 Installi ng MA TW orX 32 9. T o accept the default destination directory , click Next . T o change it, click Browse and select the desir ed dire ctory , clic k OK , and then click Next . The Selec t Pro g ram F olde r dialog displays (Fig ur e 3-7) .
Installi ng MA TWorX 32 MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 25 11. T o accept the settin gs and be gin copying files to your hard disk, clic k Next . T o change an y setting, click Ba ck to go backwards throu g h the instal lation u ntil th e desired di alog disp lays.
MA TWorX 32 User’ s Guide P age 26 NDA-24215 Re vision 1.0 Installi ng MA TW orX 32 This page is for you r notes..
Gettin g Star ted MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 27 Chapter 4 Getting Star ted In this chapt e r you learn ab out the following: ◆ Starting MA TW orX 32 ◆ Connectin g t.
MA TWorX 32 User’ s Guide P age 28 NDA-24215 Re vision 1.0 Getting S tar ted 3. If you are launching MA TW orX 32, DESIW orX 32, or Scheduler 32 for th e first time, the User Information dialog displays (Fi gure 4-2). Figure 4 -2 User Inf or matio n Dialog 4.
Gettin g Star ted MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 29 Conne cting to a N EAX2000 IV S PBX Note: F or t he best perfo rmance using MA TW orX 32, establish a dir ect communication connection fr om your computer to the PB X at 9600 b aud.
MA TWorX 32 User’ s Guide P age 30 NDA-24215 Re vision 1.0 Getting S tar ted 2. Select Confi g uration Wizard fr om the Applic ations menu, or cli ck the Confi g uration Wizar d b utton. The PBX Conf i g urat ion Wiza rd dial og displays (Figur e 4-4).
Gettin g Star ted MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 31 3. Select the PBX that you want to connect to. Click the do wn arro w to view all av ai lable PBXs. 4. Cl ick the OK button. You have now successfully connected MATWorX 32 to the PB X.
MA TWorX 32 User’ s Guide P age 32 NDA-24215 Re vision 1.0 Getting S tar ted ◆ Have you entered co nfiguratio n information for your PB X? Ye s - Go to the n ext bu llet item. No - Run t he PBX Co nfigur ation W izard to establish the pro per communication setting s between your co mputer and the PBX.
Gettin g Star ted MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 33 Modem Connection ☞ No Dial T one Action: Listen to the mo dem while it dials to determine that no di al tone was present.
MA TWorX 32 User’ s Guide P age 34 NDA-24215 Re vision 1.0 Getting S tar ted ✓ PBX po wer is of f ✓ A v alid stati on number is not assign ed to the built-in PBX modem ☞ Bus y Si g nal Action: Listen to the mo dem while it dials to determine that a b usy signal is receiv ed.
Gettin g Star ted MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 35 Disconnecting from the PBX This proced ure explains ho w to disconnect fr om a PBX when you are finished working with it. 1. Cl ick the Disc onnect b utton on the MA TW orX 32 T as kbar .
MA TWorX 32 User’ s Guide P age 36 NDA-24215 Re vision 1.0 Getting S tar ted This page is for you r notes..
PBX Ac cess M odule (P AM) MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 37 Chapter 5 PBX Access Module (P AM) In this chapt e r you learn ab out the following: ◆ What’ s the P AM? .
MA TWorX 32 User’ s Guide P age 38 NDA-24215 Re vision 1.0 PBX Ac cess M odule (P AM) You can use the PAM to: ◆ Modify a dial-up pr ofil e (PBX conf iguratio n) for each PBX you access. Use the PBX Conf ig uration W izard to create dial-up pro file.
PBX Ac cess M odule (P AM) MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 39 Figure 5-2 rep resents the communication flow between MATWorX 32 tools, the PAM, and the PBX. Figu re 5-2 P AM C ommunica tion Fl ow P A M Onl ine Help The PAM appli cation contains its own cont ext- sensitive online Help system.
MA TWorX 32 User’ s Guide P age 40 NDA-24215 Re vision 1.0 PBX Ac cess M odule (P AM) Accessing P AM Online Help There are several ways to access and use the PAM online Help sy stem . ◆ T o access the main Help contents, select Help Contents F1 from the Help menu on the P AM menu bar .
Add-Ins MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 41 Chapter 6 Add-Ins In this chapt e r you learn ab out the following: ◆ What’ s an Add-In? ◆ Fo ur categorie s of Add-Ins ◆ .
MA TWorX 32 User’ s Guide P age 42 NDA-24215 Re vision 1.0 Add-Ins F our C ategories of Add- Ins Features Feature Add-I ns (Figur e 6-1) simplify PBX return values by translating them from an encrypted cod e into a meaningful message. So ft war e ID and Di spla y Issue ar e two examples of this t ype of Add- In.
Add-Ins MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 43 Commands Command Ad d-Ins (Figure 6-3) enabl e you to setup data within th e PBX for one particular command. For example, Trunk Data and Trunk Route Add-Ins represent command s 30 and 35, respectiv ely.
MA TWorX 32 User’ s Guide P age 44 NDA-24215 Re vision 1.0 Add-Ins Installing an Add-In The following proced ure explains how to install an existi ng Add-In to the MATWorX 32 program so yo u can access it from the Taskb ar. By default, all Add-Ins are installed and accessible from the Taskbar.
Add-Ins MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 45 4. Select the Ad d-In y ou want to install and click Open . T he Notice dial og disp lays (Figure 6-7) informing yo u that the Add-In has been successfully register ed (installed). Figure 6-7 Add -In Install ed Dialog 5.
MA TWorX 32 User’ s Guide P age 46 NDA-24215 Re vision 1.0 Add-Ins 2. Fr om the Add- Ins menu, select Add-In Mana g er . The Add-Ins Ma na g er dialog disp la ys (Figu r e 6-8). Figure 6-8 Add-Ins M anager Dial og 3. Select the Ad d-In m odule you want to remov e and click the Re move b utton.
Add-Ins MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 47 Add-In On line Help This guide provides a simple over view to the features and capabilities o f Add-Ins. For more detailed informa tion, inclu ding procedur es and descr iptions, access the online Help for each individual Add-In.
MA TWorX 32 User’ s Guide P age 48 NDA-24215 Re vision 1.0 Add-Ins This page is for you r notes..
MA CH Sc ript Edito r MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 49 Chapter 7 MA CH Scr ip t Editor In this chapt e r you learn ab out the following: ◆ What’ s the MA CH Script Edi.
MA TWorX 32 User’ s Guide P age 50 NDA-24215 Re vision 1.0 MA CH Sc ript Ed itor Star ting the MA CH Script Edito r The following pr ocedure explains how to access and run the MACH Script Ed itor from MATWorX 32. 1. Access the MA TW orX 32 T askbar .
Schedul er MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 51 Chapter 8 Scheduler In this chapt e r you learn ab out the following: ◆ What’ s a Scheduler? ◆ Starting th e Scheduler .
MA TWorX 32 User’ s Guide P age 52 NDA-24215 Re vision 1.0 Schedul er You can use the Scheduler to : ◆ Create MOC command scripts. ◆ Delete a script. ◆ Login to the PBX. ◆ Schedule a s cript to run . ◆ Schedule P BX system backups. ◆ V iew the results of a script.
Schedul er MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 53 Accessing Sche duler Online Help There are several ways to access and use the Scheduler online Help sy stem . ◆ T o access the main Help contents, select Help Contents F1 from the Help menu on the Scheduler menu b ar .
MA TWorX 32 User’ s Guide P age 54 NDA-24215 Re vision 1.0 Schedul er This page is for you r notes..
DESIWorX MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 55 Chapter 9 DESIWo rX In this chapt e r you learn ab out the following: ◆ What’ s DESIW orX? ◆ Starti ng DE SI W orX ◆ DESI.
MA TWorX 32 User’ s Guide P age 56 NDA-24215 Re vision 1.0 DESIWorX Star ting DESIW orX The following pr ocedure explains how to access and run DESIWorX from MATWorX 32. Note: Y ou can a lso start DESIW orX by sel ecting Programs / MA TWorX 32 / DESI32 fr om the Start taskbar in W indows .
MA TWorX 32 O nline Help MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 57 Chapter 10 MA TW orX 32 Online Help In this chapt e r you learn ab out the following: ◆ Features of the MA TW o.
MA TWorX 32 User’ s Guide P age 58 NDA-24215 Re vision 1.0 MA TW or X 32 Online Help Main Help Contents To access the main Help conten ts, select Help Contents F1 from the Help menu on the MATWo rX 32 Taskbar. You can a lso access the main Help contents by selecting Pro g rams / MA TW orX 32 / MA TWorX 32 Help from the Start taskbar .
MA TWorX 32 O nline Help MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 59 Prin ting Help T o pi cs 1. Access the Help topic you w ant to print. 2. Cl ick the Pr int button or select Print T opic from the File menu. The Pri nt dialog dis plays.
MA TWorX 32 User’ s Guide P age 60 NDA-24215 Re vision 1.0 MA TW or X 32 Online Help This page is for you r notes..
Extend ed Command Se t MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 61 Appendix A Extended Command Set The Extended Command Set is a set of custom commands that can be used in the MACH Script Editor. These extend ed commands provide enh anced function a lit y t o m any of the exi s ti ng NE AX2 000 IVS Commands.
MA TWorX 32 User’ s Guide P age 62 NDA-24215 Re vision 1.0 Extended Command Set @20X (where X represents the Num bering Plan Group 0 - 3) Finds the Access Codes assigned to the Feature Code displayed in the First Data field. The f irst returned Access Code is displayed in th e SD field.
Extend ed Command Se t MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 63 LX (where X represents an y command from the NEAX2000 IV S Command Set ) Perform s a lookup and lis tin g of all Second Data. (For example, L10 retriev es all LEN assignments.
MA TWorX 32 User’ s Guide P age 64 NDA-24215 Re vision 1.0 Extended Command Set This page is for you r notes..
Error Codes MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 65 Appendix B Error Codes The following err or codes are generated by MATWorX 32 and displayed in the Error text b ox on the MATWorX 32 Taskbar. These mess ag es indicate processing errors generated in the PBX or the PAM while performin g tasks with in MATWorX 32.
MA TWorX 32 User’ s Guide P age 66 NDA-24215 Re vision 1.0 Error Codes File Error (E rror 10110) Read Header Err or (Error 10 111) Write Header E rror (Error 10112) Data Not Fou nd (Error 1011 3) Wa.
Error Codes MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 67 Digit Error (Erro r 10206) Time Out (Error 102 07) Checksum Erro r (Error 10 208) No File Defined (Error 10209) File Error (E .
MA TWorX 32 User’ s Guide P age 68 NDA-24215 Re vision 1.0 Error Codes Failed t o Connect (Er ror 10304 ) Data Error (Erro r 10305) Digit Error (Erro r 10306) Time Out (Error 103 07) Checksum Erro r.
Error Codes MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 69 Series 400 Error Co des No Error (Mes sage 10400) Object Not Registered (Error 10401) Port Not Open (Error 10402) Port Not Sel.
MA TWorX 32 User’ s Guide P age 70 NDA-24215 Re vision 1.0 Error Codes Listup Not Suppo rted (Error 1 0440) Indicat es you tried to use a comma nd to listup data, and the command is not used by MATWorX 32 to gen erate listu p data or the command being used i s not sup ported by the connected PBX.
Direc tory a nd File Str ucture MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 71 Appendix C Director y and File Structure Appendix C pro vides information about th e di rectory structure, files, and file locations of th e MATWorX 32 suite of appl icatio ns installed on yo u r computer.
MA TWorX 32 User’ s Guide P age 72 NDA-24215 Re vision 1.0 Directo ry and File Str ucture The following lis t represents the directories an d related subdir ectories i ncluded in th e MATWorX 32 suite of appl icatio ns.
Direc tory a nd File Str ucture MA TWorX 32 User’ s Guide ND A-24215 Revision 1. 0 P age 73 Pam - where P AM program f iles are located Reports - where repo rt templates are located SETWor X - where.
MA TWorX 32 User’ s Guide P age 74 NDA-24215 Re vision 1.0 Directo ry and File Str ucture This page is for you r notes..
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il NEC NEAX2000IVS è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del NEC NEAX2000IVS - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso NEC NEAX2000IVS imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul NEC NEAX2000IVS ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il NEC NEAX2000IVS, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del NEC NEAX2000IVS.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il NEC NEAX2000IVS. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo NEC NEAX2000IVS insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
