Manuale d’uso / di manutenzione del prodotto NEAX 2000 del fabbricante NEC
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JANUARY, 2000 NEC Ame rica, In c. NDA-24271 ISSUE 1 STOCK #152007 Busine s s/ H o te l/D at a Fe a tures and Sp ec if icatio n s ®.
LIABILITY DISCLAIMER NEC Am erica, Inc . reserv es the rig ht to cha nge the sp ecificatio ns, functions, or feat ures , at any time, without noti c e. NEC A merica, I nc. h as prepar ed this documen t for u se by its employe es and cust omers. The i nformatio n containe d herein is the prope rty of NEC Americ a, Inc.
ISSUE 1 ISSUE 2 ISS UE 3 ISSUE 4 D A TE JANU AR Y , 2000 D A TE D A TE DA TE ISSUE 5 ISSUE 6 ISS UE 7 ISSUE 8 DA T E DA T E DA T E DA T E NEAX20 00 IVS 2 Busine ss/Hotel/Data Fe atures a nd Spec ificatio ns Revisi on Sheet 1/5 ND A-24271 PA G E N o . ISSUE No .
ISSU E 1 ISSU E 2 ISSUE 3 ISSU E 4 D A TE JANU AR Y , 2000 D A TE D A T E D A TE ISSU E 5 ISSU E 6 ISSUE 7 ISSU E 8 DA T E DA T E DA T E DA T E NEAX20 00 IVS 2 Busine ss/Hotel/Data Fe atures a nd Spec.
ISSU E 1 ISSU E 2 ISSUE 3 ISSU E 4 D A TE JANU AR Y , 2000 D A TE D A T E D A TE ISSU E 5 ISSU E 6 ISSUE 7 ISSU E 8 DA T E DA T E DA T E DA T E NEAX20 00 IVS 2 Busine ss/Hotel/Data Fe atures a nd Spec.
ISSU E 1 ISSU E 2 ISSUE 3 ISSU E 4 D A TE JANU AR Y , 2000 D A TE D A T E D A TE ISSU E 5 ISSU E 6 ISSUE 7 ISSU E 8 DA T E DA T E DA T E DA T E NEAX20 00 IVS 2 Busine ss/Hotel/Data Fe atures a nd Spec.
ISSU E 1 ISSU E 2 ISSUE 3 ISSU E 4 D A TE JANU AR Y , 2000 D A TE D A T E D A TE ISSU E 5 ISSU E 6 ISSUE 7 ISSU E 8 DA T E DA T E DA T E DA T E NEAX20 00 IVS 2 Busine ss/Hotel/Data Fe atures a nd Spec.
NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page i NEAX2000 IVS 2 Business/Ho tel/Data Features and Specificatio ns TABLE OF CONTENTS Page ACCOUNT CODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page ii NDA-24271, Issue 1. 0 TABLE OF CONTENTS Page ATTENDANT OVERFLOW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page iii TABLE OF CONTENTS Page CALL TRANSFER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page iv NDA-24271, Issue 1.0 TABLE OF CONTENTS Page FEATURE ACTIVATION FROM SECONDARY EXTENSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 FLEXIBLE LINE KEY ASSIGNMENT .
NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page v TABLE OF CONTENTS Page Wide Area Telephone Servic e (WATS) Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228 MULTILINE TERMI NAL ATTENDANT POSITION .
NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page vi NDA-24271, Issue 1.0 TABLE OF CONTENTS Page REMO TE H OLD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page vii TABLE OF CONTENTS Page VOICE MAIL INTEGRATIO N. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 3 1 VOICE MAIL PRIVATE PASSWORD .
This page is for your notes. NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page viii NDA-24271, I ssue 1.0.
TABLE OF FEATURES NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page ix FEA TURE X = avai l abl e — = not a vailab le E = enhanc ed or changed → = carried ove.
TABLE OF FEATURES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page x NDA-24271, Issue 1.0 Time D isplay X → T r unk Grou p Busy Displa y XE Unsu pervised T r unk-to-T runk T ran .
TABLE OF FEATURES NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page xi Split C all F orwardi ng – All Call s X → Split C all F orwardi ng – Busy Li ne X .
TABLE OF FEATURES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page xii NDA-24271, I ssue 1.0 Direct Dig ital Interf ace X → Direct Inw ard Dialing (DID) X → DID Call Wa iting X.
TABLE OF FEATURES NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Page xiii Dual Hold X → Exclus ive Ho ld X → Non-Ex clusiv e Hold X → Hotel/Mo tel Attendant.
TABLE OF FEATURES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page xiv NDA-24271, Issue 1.0 Attendan t Night T ran sfer X → Call Rerou t ing X → Da y/Night Mode Chang e by Atte.
TABLE OF FEATURES NEAX2000 IVS 2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.0 Pag e xv Vo l u m e C o n t r o l X → Q-SIG Circuit Switched Basic Call - ETSI V ersion X → Re.
TABLE OF FEATURES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page xvi NDA-24271, Issue 1.0 Note: This feature is not a vailable in NE AX EXPRESS.
ACCOUNT CODE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 1 ACCOUNT CODE General Des cription This feat ure, when used with Stat ion Mess age Detail Recording (SM DR), allows st ation users and Att endants to ente r a cost account ing or client bi lling co de (up to 16 digit s) into the system.
ACCOUNT CODE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 2 NDA-24271, Issue 1.0 Serv i ce Co n dit ions 1. The maximum number of digit s in an Accoun t Code is 10 when usin g the NEAX2400 SMDR format ; oth- erwise, t he maximum is 16.
ADD-ON MODULE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 3 ADD-ON MODULE General Des cription This feat ure allows the Add-On Modul e to be combined with a Multi l ine Terminal whe n there are insuf ficien t line or trunk keys provi ded at the Mult iline Ter minal.
ADD-ON MODULE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 4 NDA-24271, Issue 1.0 13. A DL C Card must be provided when using the Add- On Module. The Add-On M odul e unit uses o ne port of the card. 14. Up to 25 l i ne s and trunks can be assigned f or the Add-On Modu le.
ALARM INDICATIONS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 5 ALARM INDICATIONS General Description Faults ar e ind icated by the Major/ Mi nor (M J/ MN) lamps lo cated on the AC/DC Power Supp ly and , o pti ona ll y, an exter nal alar m display unit.
ALARM INDICATIONS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 6 NDA-24271, Issue 1.0 2. Normal op eration of each Firm ware Process or (FP) is indicat ed by a green flashing ( 120 int) “ r un ” LED locate d on the FP.
ALPHANUMERIC DISPLAY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 7 ALPHANUMERIC DISPLAY General Des cription The LCD displa y on M ult iline Ter m ina l is used to pr ovide alphanumeric informati on including clock /calenda r and call processing inf ormati on.
ALPHANUMERIC DISPLAY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 8 NDA-24271, Issue 1.0 Serv i ce Co n dit ions 1. The maximum n umber of stations that can be p rovided wi th a user's name displ ay is 512. The ma ximum number of characters per name is 1 6, (includin g spaces).
ANALOG PORT ADAPTER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 9 ANALOG PORT ADAPTER General Des cription This feat ure allows an Analog Port Adap ter unit combined with a Mu ltilin e Terminal to connec t to an analog terminal s u ch as an analog tele phone, Modem, and PC with bui lt-in Modem.
ANALOG PORT ADAPTER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 10 NDA-24271, Issue 1.0 • To answ er an inco ming call to the secondary extens ion from a n analog term inal via the Analog Port Ad apter 1. An analog term inal do es not ring when a call te rminate s the secondary exte nsion on the Mult iline Terminal .
ANNOUNCEMENT SERVICE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 11 ANNOUNCEMENT SERVICE General Des cription This feat ure allows station use rs to record messa ges on Digi tal Announce ment Trunk (DAT) car ds.
ANNOUNCEMENT SERVICE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 12 NDA-24271, Issue 1.0 To record/replay/delete for each Digital Announcement Trunk card • To reco rd a message 1. Go off-ho ok and rece ive Dial Tone. 2. Dial th e Digital Announ cement Trunk r ecord access c ode and Digital Announce ment ca rd number.
ANNOUNCEMENT SERVICE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 13 d. C all Forw ardi ng, i f s et, ha s prio rity o ver th is featu re. e. Digital Announcemen t Trunk Card s can be shared among tenants.
ANSWER KEY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 14 NDA-24271, Issue 1.0 ANSWER KEY General De scripti on An Answer Key is provided on all Mul tiline Termina ls. The Answer Key can be us ed t o answer incoming ca lls on outsi de lines, and primary or secondary extens ions.
ANSWER KEY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 15 4. When a Broke r ’ s Call is in pr ogress, the Answ er key can not be used to an swer incoming call s, but will al - ternat e between t he existing cal ls when pre ssed.
ATTENDANT ASSISTED CALLING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 16 NDA-24271, Issue 1.0 ATTENDANT ASSISTED CALLING General De scripti on This fea ture allows a st ation user to as k an Attendant fo r assistance i n originating a call.
ATTENDANT ASSISTED CALLING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 17 Serv i ce Co n dit ions 1. During de lay operation, the Attenda nt may rel e ase the connection either befor e or a f ter the cal led station answers.
ATTENDANT CAMP-ON NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 18 NDA-24271, Issue 1.0 ATTENDANT CAMP-ON General De scripti on This feat ure permits th e Attendant to hold an incomi ng call in a special m ode when the de sired station fo r the transf er is bu sy.
ATTENDANT CAMP-ON NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 19 3. Dial th e Ca ll Hold featur e a ccess code. The or ig ina l call is place d on Call Hold and th e station user i s a uto- matical ly connect ed to the Camp-On cal l.
ATTENDANT CONSOLE SN610 ATTCON NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 20 NDA-24271, Issue 1.0 ATTENDANT CONSOLE SN610 ATTCON General De scripti on The Attenda nt Console .
ATTENDANT CONSOLE Atten dant Cal led/Cal ling Name D isplay NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 21 Serv i ce Co n dit ions 1. Each Firmwar e Process or (FP) can support up to 8 Attendant Consoles (S N 610 ATTCON/S N716 DESKCON).
ATTENDANT CONSOLE Attendant Called/Calling Number NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 22 NDA-24271, Issue 1.0 3. The trunk na me dis play is pr ovided on a trunk r oute bas is. The maxi mum amount of charac ters i n the tru nk name disp lay is four.
ATTENDANT CONSOLE Attendan t Call Selection NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 23 Atte ndant Call Selection General Des cription This fea ture a.
ATTENDANT CONSOLE Attend ant Cons ole Lock out – Password NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 24 NDA-24271, Issue 1.0 Operating Procedure To set Attendant Console Lockout 1. Press an idle LOOP key. The a ssociate d green LED lights.
ATTENDANT CONSOLE Attendant Do Not Disturb Setu p And Can cel NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 25 Attendant D o Not Disturb Setup And Can cel General Des cription The Attendan t has the abi lity to ente r and remove individual statio ns from Do Not Distur b (DND).
ATTENDANT CONSOLE Attendant Interposition Calling/T ransfer NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 26 NDA-24271, Issue 1.
ATTENDANT CONSOLE Attendant L isted Directo ry Numb er NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 27 Operating Procedure To set the S N610 ATTCO N into the Lamp Check Mo de 1. Press t he NIGHT key to set th e Attendant Consol e in Night Mod e.
ATTENDANT CONSOLE Attendant Loop Release NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 28 NDA-24271, Issue 1.0 Operating Procedure 1. The opera tor at an Attenda nt Console answers an inco ming call . 2. The DEST lamp l ights. 3.
ATTENDANT CONSOLE Attendant Progra mmin g NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 29 2. If all At tend ant lo op circ uits ar e bus y whe n Auto m atic R eca ll i s acti vat ed , unan swer ed ca lls wi ll be rou ted to the Atten dant w hen id le loop s bec ome a vaila ble.
ATTENDANT CONSOLE Attendant Programming NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 30 NDA-24271, Issue 1.0 After t he above ope ration, select : DISA co de set up, s peed dial programming, or sys tem clock s et up oper - ations.
ATTENDANT CONSOLE Attendant Progra mmin g NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 31 To program system speed dialing 1. Press t he SPD key. The SPD key LED ( red) comes on. 2. Dial the speed dial bloc k # (5 digi ts).
ATTENDANT CONSOLE Attendant Training Jacks NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 32 NDA-24271, Issue 1.0 Serv i ce Co n dit ions 1. A featur e access c ode can be assign ed and dialed ins tead of us ing the PROG key . 2.
ATTENDANT CONSOLE Call Queuing NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 33 Operating Procedure No manual ope ration is requ ired. Serv i ce Co n dit ions 1. Each Atten dant Console is provide d with 6 ded icated switc hing loop key s.
ATTENDANT CONSOLE Call Sp litting NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 34 NDA-24271, Issue 1.0 Call Splitting General De scripti on This fe ature all ows the Atten dant to conf er privat ely with one pa rty on a n Attendant hand led conne ction withou t the othe r party overhea ring.
ATTENDANT CONSOLE Call Wa iting Displa y NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 35 Call Waiting Displ ay General Des cription This fea ture provides a visual indicat ion to th e Attendant when one or more calls ar e waiting to be a nswered.
ATTENDANT CONSOLE Diale d Number Id entificati on Service (DNIS) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 36 NDA-24271, Issue 1.0 Operating Procedure Refe r to At te ndan t C all S electi on Fea tures a nd Spe cific ation s.
ATTENDANT CONSOLE Incomin g Call Identifica tion NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 37 8. If usi ng ANI or I SDN, some of the char acters o f the na me will be cut off , dependi ng on the number of digits of the ANI or ISDN ca lling pa rty number.
ATTENDANT CONSOLE Multi-Fu nction Ke y NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 38 NDA-24271, Issue 1.0 Multi -Func tion Key General De scripti on This fea ture allows the to p row of keys on the Atte ndant Console to per form and display m ultiple f unctions i n accorda nce with the s tatus of call processin g.
ATTENDANT CONSOLE Pushbut ton Calling – Atten dan t Onl y NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 39 6. The syste m operates onl y on a switc hed-loop basis. Fixed-loop operat ion is not avai lable .
ATTENDANT CONSOLE Time Dis p lay NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 40 NDA-24271, Issue 1.0 3. This fea ture is not ava ilable f or tan dem connecti ons. 4. S erial C allin g is al lowed when a s tati o n is in volve d in an Atte nd ant C onfe r e nce.
ATTENDANT CONSOLE Unsu pervis ed Trun k-to -Tru nk Tran sfe r By Attendant NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.
ATTENDANT DELAY ANNOUNCEMENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 42 NDA-24271, Issue 1.0 ATTENDANT DELAY ANNOUNCEMENT General De scripti on This fea ture provides an announce ment, vi a a Digital Announcement Trunk Car d, to external ca lls that are not answered by the attendant within a p r edetermined ti me.
ATTENDANT LOCKOUT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 43 ATTENDANT LOC KOUT General Des cription This feat ur e denies an Attendant t he abi li t.
ATTENDANT OVERFLOW NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 44 NDA-24271, Issue 1.0 ATTENDANT OVERFLOW General De scripti on When an incom ing ca ll, whi ch has termin ated.
ATTENDANT OVERRIDE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 45 ATTENDANT OVERRIDE General Des cription This fe ature permits an Attendant t o ent er a bus y connection ( station or trunk) us ing the Attendant Consol e.
AUTHORIZATION CODE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 46 NDA-24271, Issue 1.0 AUTHORIZATION CODE General De scripti on An Authoriz ation Code is a numer ical code which wil l temporarily cha nge a stations' Cla ss of Service to a Class of Servi ce assigne d to that Authoriza tion Code.
AUTOMATED ATTENDANT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 47 AUTOMATED ATTENDANT General Des cription This feat ure allows the sys tem to answer inco ming trunk cal ls. The system will su pply a message and/or dial tone to the caller.
AUTOMATED ATTENDANT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 48 NDA-24271, Issue 1.0 3. Call For warding, Sta tion Hunti ng, Call Pickup and Auto matic/Unif orm Call Dis tribution f eatures are all ef - fectiv e afte r the c all ha s been direc t e d.
AUTOMATIC CALL DISTRIBUTION (ACD) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 49 AUTOMATIC CALL DISTRIBUTION (ACD) General Des cription The Automat ic Call Distrib ution (ACD) featur e permits incoming calls t o terminate to a prearranged gr oup of stat io ns.
AUTOMATIC CALL DISTRIBUTION (ACD) Busy In/Bus y Out – ACD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 50 NDA-24271, Issue 1.0 • Coun t of ab ando ned c alls • Count o f waiting calls • Count o f all bus y calls b. ACD statio n Peg count • Count o f answered calls 11.
AUTOMATIC CALL DISTRIBUTION (ACD) Call Wai ting Indic ati on – ACD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.
AUTOMATIC CALL DISTRIBUTION (ACD) Hunt Past No Answer – ACD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 52 NDA-24271, Issue 1.0 Serv i ce Co n dit ions 1. A Delay Anno uncement service can be provided for DIT, DID or a t r unk cal l transf erred by a sta t ion use r or the Att endant to an ACD Group.
AUTOMATIC CALL DISTRIBUTION (ACD) Imme d iate Ov erfl ow – ACD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 53 Station Applicat ion Multiline T erminals and Singl e Line Sta tions.
AUTOMATIC CALL DISTRIBUTION (ACD) Prio r ity Qu euing – ACD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 54 NDA-24271, Issue 1.0 Priority Queuing – ACD General De scripti on This fea ture allows the system to priori tize incoming calls by trunk rout e and on a per s tation ba sis, when th e call en ters an ACD queue.
AUTOMATIC CALL DISTRIBUTION (ACD) Silent M onitor – ACD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 55 Serv i ce Co n dit ions 1. The maximum numbe r of queuing in e ach ACD gro up (herei nafter c alled Queu e Size) can be sp ecified by the sy stem data.
AUTOMATIC CALL DISTRIBUTION (ACD) Silent M onitor – ACD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 56 NDA-24271, Issue 1.0 Serv i ce Co n dit ions 1. Service feature class is used to contr ol which statio ns are agents an d which are supervi sors.
AUTOMATIC CALL DISTRIBUTION WITH MANAGEM ENT INFORMATION SYSTEM NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 57 AUTOMATIC CALL DISTRIBUTION WITH MANAGEMEN.
AUTOMATIC CAMP-ON NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 58 NDA-24271, Issue 1.0 AUTOMATIC CAMP-ON General De scripti on An incomin g Direct Inwa rd Terminati on (DIT) call which has be en terminate d to a busy s tation can be Camped- On automa ticall y.
AUTOMATIC NUMBER IDENTIFICATION (ANI) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 59 AUTOMATIC NUMBER IDENTIFI CATION (ANI) General Des cription This fe .
AUTOMATIC RECALL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 60 NDA-24271, Issue 1.0 AUTOMA TI C RECALL General De scripti on This fea ture works as a time d remind er.
AUTOMATIC RECALL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 61 7. This fea ture is not activat ed when a Multiline Termi nal holds the call on Nonexclus ive or Exclusive Hol d during a three or four- party Conferenc e.
AUTOMATIC WAKE-UP NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 62 NDA-24271, Issue 1.0 AUTOMATIC WAKE-UP General De scripti on This feat ure allows th e system to be progr ammed to automati cally cal l guest rooms or admi nistratio n stations at specif ied times.
AUTOMATIC WAKE-UP NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 63 To set Auto matic Wake- Up from the H otel/Motel Fr ont Desk In strument wh ile engaged in c onversatio n with the station 1. Press t he WK UP key.
AUTOMATIC WAKE-UP NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 64 NDA-24271, Issue 1.0 7. When Automati c Wake- Up call is received , the sta tion rec eives musi c or an announcement . A DAT ci rcuits of MP card or a 2DAT/4DAT card or C OT card ( with locally pr ovided music or a nnouncemen t source) is requir ed.
BACKGROUND MUSIC NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 65 BACKGROU ND MUSIC General Des cription Background Music can be provi ded on a dial-u p basis over Mu ltiline Termin al speakers. Incomin g voice an- nouncem ents, rin ging and recalls override Backgr ound Music.
BOSS/SECRETARY CALLING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 66 NDA-24271, Issue 1.0 BOSS/SECRETARY CALLING General De scripti on A secret ary with a Multili ne Terminal.
BOSS/SECRETARY CALLING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 67 4. The secre t ary can now go on hook.
BOSS/SECRETARY CALLING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 68 NDA-24271, Issue 1.0 5. When fini shed conversi ng with eit her party, t he boss goes on hook. The othe r party wil l automaticall y recall to the boss' statio n.
BROKER'S CALL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 69 BROKER'S CALL General Des cription This feature allo ws a Multil ine Te rminal or S ingle L ine T eleph one use r to altern ate be tween two p artie s, talk ing to one party while the ot her party remain s on Hold on the same line .
CALL BACK NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 70 NDA-24271, Issue 1.0 CALL BACK General De scripti on This featu re allows a calling party to set an aut omatic Call Back when a busy or no answe r condition is encoun- tered.
CALL BACK NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 71 4. W h en th e bus y stat ion b ecome s idle or the stati on t h at did not a nswe r first i niti at es or answ ers a c all o r ac- cesses a feature and th en becomes idle, th e station that set the Call Bac k will ri ng.
CALL FORWARDING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 72 NDA-24271, Issue 1.0 CALL FORWARDING General De scripti on Call For ward ing allows call s di re ct ed to a station to be routed to anot her station, an Attendant, an out si de n um- ber or vo ice mail equipment .
CALL FORWARDING Attendan t Call Forwarding Set-U p and Can c el NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 73 Attendant Call Forwarding Set-Up and Can cel General Des cription All of t he various types of Call For wardin g can be set up or cancelle d from the Attendan t Console.
CALL FORWARDING Call Forw ardi ng – All Calls NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 74 NDA-24271, Issue 1.0 Serv i ce Co n dit ions The Atten dant can cancel a ny type of Ca ll Forwarding se t by an internal station.
CALL FORWARDING Call Forward ing – All Ca ll s NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 75 • To cance l Call Forwarding – All Calls 1. Lift t he hands et or pre ss the Speaker key and receive dia l tone.
CALL FORWARDING Call Forw ardi ng – All Calls NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 76 NDA-24271, Issue 1.0 6. A maximum of 26 digits (wi t hout access code) ca n be stored for Cal l Forwarding – All C a lls to an o utsi de number .
CALL FORWARDING Call Forwa rding – Busy Line NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 77 Call Forwarding – Bu sy Line General Des cription This feat ure permits a call to a busy ex tension to be rout ed to a predesi gnated station, Attendan t Console, or voice mail equi pm ent.
CALL FORWARDING Call Forw ardi ng – Busy Line NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 78 NDA-24271, Issue 1.0 From a Single Line Telephone • To set Call Forwarding – Busy Line 1. Lift t he hands et and rec e ive dial tone.
CALL FORWARDING Call Forward ing – No Answer NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 79 14. The setting stat ion's trunk re strict ion cla ss is used to al low or deny the tandem conn ection on a Call For- ward ing – Busy Line Outsid e.
CALL FORWARDING Call Forw ardi ng – No An swer NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 80 NDA-24271, Issue 1.0 5. Replace t he handset or pr ess the Speaker k ey. • To cance l Call Forwarding – No Answer 1. Lift ha ndset or press Sp eaker key a nd receive dial tone.
CALL FORWARDING Call Forwar ding – Destinatio n NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 81 10. In the SMD R cal l record, the sta tion tha t set Cal l Forwa rding – No Answer – Ou tside will a ppear as the origina tor of the cal l.
CALL FORWARDING Multipl e Call Forwardin g – All Calls NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 82 NDA-24271, Issue 1.0 • To cance l Call Forwarding – Destin ation from destination s tation 1. Lift t he hands et or pre ss the Speaker key and receive dia l tone.
CALL FORWARDING Multipl e Call F orwarding – All Ca ll s NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 83 Serv i ce Co n dit ions 1.
CALL FORWARDING Multipl e Call Forwardin g – Bu sy Line NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 84 NDA-24271, Issue 1.0 Multiple Call Forwarding – B usy Line General De scripti on This featur e perm its a call to a bus y stati on to b e forw arde d , mult iple ti mes, to a pr edes ig nated idle s tati o n.
CALL FORWARDING Split Call F orwarding – All Calls NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 85 Operating Procedure The same operati ng procedures for Call Forwa r ding – All Calls app ly. Serv i ce Co n dit ions 1.
CALL FORWARDING Split C all Forw arding – All Call s NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 86 NDA-24271, Issue 1.0 From a Multiline Terminal with LCD • To set spl it Call Forwarding – All Calls 1. Lift t he hands et or pre ss the Spea ker key and recei ve dial tone.
CALL FORWARDING Split Call F orwarding – All Calls NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 87 From a Single Line Telephone • To set Split Call Forwarding – All Call s 1. Lift t he hands et and rec e ive dial tone.
CALL FORWARDING Split C all Forw arding – Busy Line NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 88 NDA-24271, Issue 1.0 Split Call Forwarding – Bu sy Line General De scripti on This featur e allow s inte rnal an d exte rnal ca lls to a b usy ex tensi on to be re route d to sep arate destin ation s.
CALL FORWARDING Split C all Forward ing – No Answer NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 89 From a Single Line Tel ephone and Multiline Terminal without Split Call Forwarding – Busy Line feat ure key • To set Split Call Forwarding – Bu sy Line 1.
CALL FORWARDING Split C all Forw arding – No Answer NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 90 NDA-24271, Issue 1.0 Station Applicat ion All st ation s. Operating Procedure To acti vate Split Cal l Forward ing, both Split Call Forwardin g and Call Forwar ding set t ings are required .
CALL FORWARDING Call Forw arding – Overrid e NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 91 3. Dial des i red destinat ion number (0-9) an d receive servi ce set tone. 4. Replace t he handset. • To cance l Split Call Forwarding – No Answer 1.
CALL FORWARDING Group D iver s ion NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 92 NDA-24271, Issue 1.0 Operating Procedure Normal cal l handling proc edures apply. Serv i ce Co n dit ions This fea ture is allowed to all stati ons and the Attenda nt Console.
CALL PARK Call Park - System NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 93 CALL PARK General Des cription This fea ture enabl es a stat ion user or attendan t to place a call in to predesi gnated Cal l Park loca tions.
CALL PARK Call Park - Sys tem NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 94 NDA-24271, Issue 1.0 4. Dial t he Cal l Park location number (00-19) and receive serv ice set tone . (If C all Park-Sy stem number i s busy, dia l another locat ion numbe r using t he Step Call feat ure unti l an idle park l ocati on is acce ssed.
CALL PARK Call Park - Te nant NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 95 8. A call ca n be retr ieved from Call Pa rk-System whi le receiving f eature d ial tone .
CALL PARK Call Park - Tenant NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 96 NDA-24271, Issue 1.0 To retr ieve a call from Call Park- Tenant • From a Singl e Line Telephone 1. Go off hook and receive int ernal di al ton e. 2.
CALL PICKUP Call Pickup - Direct NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 97 CALL PICKUP General Des cription This featu re ena bles a sta tion us er .
CALL PICKUP Call Pi ckup - G roup NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 98 NDA-24271, Issue 1.0 Serv i ce Co n dit ions 1. All rin gin g calls direct ed to an exte nsi on, i ncl udi ng voice calls, ca n be pic ked up by this fea tu re, except fo r Trunk Queui ng - Outgoing and Cal l Back.
CALL PICKUP Call Pick up - Designated G roup NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 99 Call Pickup - Designated Group General Des cription This meth.
CALL REDIRECT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 100 NDA-24271, Issue 1. 0 CALL REDIRECT General De scripti on Withou t answe ring inc oming calls o r held calls w hic h terminates to t he line keys of a Mu ltiline Terminal, th e calls can be transf erred to a pr e-programmed stat ion or Voice Mai l System.
CALL REDIRECT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 101 6. On the fo llowing condi tions, t he call cannot be transferre d by th e CRD key beca use the destina tion is re- garded a s busy state. • When the ca ll is a Camp-On cal l , and the desti nation is a UCD queue.
CALL TRANSFER Call Trans fer - All Calls NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 102 NDA-24271, Issue 1. 0 CALL TRANSFER General De scripti on This feat ure permits a stati on user to transfe r a call to anot her stat ion in the system direc tly, or with assist ance from the at te ndan t.
CALL TRANSFER Call Tran sfer - A tte ndant NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 103 3. A three- party Conf erence can be a c cessed fr om the Call Transf er state.
CALLER ID CLASS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 104 NDA-24271, Issue 1. 0 CALLER I D CLASS General De scripti on This feat ure receive s the call ing subscribe r .
CALLER ID CLASS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 105 Serv i ce Co n dit ions 1. Up to 14 digi ts of t he cal ling su bscri ber ’ s name or numbe r can be displa yed on the LCD of a Multil ine Ter - minal or an Attendan t Console.
CALLER ID DISPLAY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 106 NDA-24271, Issue 1. 0 CALLER ID DISPLAY General De scripti on Withou t answe ring inc oming calls o r held ca.
CALLER ID DISPLAY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 107 3. If there is no inco ming/ hel d cal l on th e line key and th ere is no Camp-On call, the Multi l ine Termin al doe s not come i nto CID mode even if the C ID key is pressed.
CAMP-ON NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 108 NDA-24271, Issue 1. 0 CAMP-ON General De scripti on This fea ture provide s s el ect ed sta tions or outsi de c al ls w it h Camp- On ca pabi lity to a bu sy i nt er nal st at ion.
CAMP-ON NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 109 • From a Mu ltiline Terminal 1. Press t he Transfer key. The call in p rog res s remains o n Con sultation Hold and feature dial tone is r ece ive d.
CAMP-ON NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 110 NDA-24271, Issue 1. 0 8. Periodi c Camp-On tone can b e provided every 4 s econds. This ca n be allowed or d enied in syst em program- ming on a pe r-system basis. When denie d, a singl e Camp-On signa l is received.
CENTREX COMPATIBILITY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 111 CENTREX COMPATIBILITY General Des cription A combinati on of features allows fu ll integrati on of the NEAX200 0 IVS 2 with C en trex service .
CENTREX COMPATIBILITY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 112 NDA-24271, Issue 1. 0 14. Automatic pau se after Centrex ac cess code. 15. Listed director y numbers display a t Attenda nt Console. 16. Uniform Call Di stribut ion (UCD) for quic k and efficient handling of inco m ing calls.
CHECK IN/CHECK OUT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 113 CHECK IN/C HECK OUT General Des cription When thi s featur e is activate d, the following o peration s occur: • Check In Room Cutoff is clear ed.
CLASS OF SERVICE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 114 NDA-24271, Issue 1. 0 CLASS OF SERVICE General De scripti on This feat ure p ermi ts al l sta tion s to be assi gne d a Cl ass o f Serv ice in ac corda nc e wit h the d egr ee o f syste m u se desire d.
CLASS OF SERVICE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 115 Speed Ca lling - Station Exte rnal P ag ing Auto mati c W ake -u p/Ti med R e mind er - .
CLASS OF SERVICE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 116 NDA-24271, Issue 1. 0 c. Cam p -On (C all Wai tin g) d. Hunting 5.
CODE RESTRICTION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 117 CODE RESTRICTION General Des cription This fea ture allows the sy stem to b e programmed to restrict outgo i ng cal ls according to s pecific area an d/or C.
CONFERENCE (THREE/FOUR PARTY) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 118 NDA-24271, Issue 1. 0 CONFERENCE (THREE/FOUR PARTY) General De scripti on This fea ture provide s a stat ion user the abi lity to add-on a nother party (t runk or statio n) to a call al ready in progres s.
CONFERENCE (THREE/FOUR PARTY) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 119 5. Mu ltilin e Term inals m ay allo w othe r Multi line Ter minal s with the sam e line b utton a ppea rance to ente r the conversa ti on (a nd therefore establ i sh a Confe re nce) by usin g the Pr iva cy feature.
CONFERENCE (SIX/TEN PARTY) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 120 NDA-24271, Issue 1. 0 CONFERENCE (SIX/TEN PARTY) General De scripti on This fea ture permits a s tation user or Attendant (conference le ader) to establ ish a Conference among as many as six o r ten parties ( includi ng the Co nference leader).
CONFERENCE (SIX/TEN PARTY) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 121 3. A fter th e par ty ans wers , pres s the H o ld ke y. 4. Call al l desired part ies (sta tion or C.O./Tie li ne) sequential ly, usi ng other l i ne ke ys, and placing ea ch on hold after the pa rty a n swers .
CONFERENCE (SIX/TEN PARTY) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 122 NDA-24271, Issue 1. 0 6. The maximum numbe r of C.O. line/tie li nes that can be connected i n a Conference i s: • Up to five C . O. line /tie li nes fo r a 6-p arty C onfe r ence • Up to nine C.
CONSECUTIVE SPEED DIALING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 123 CONSECUTIVE SPEED DIALING General Des cription For S peed Diali ng, all digit s are regist ered as a Speed Dialin g Code.
CONSULTATION HOLD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 124 NDA-24271, Issue 1. 0 CONSULTATION HOLD General De scripti on This feat ure permits a station use r to hold any inc oming or outgoing C.
CONSULTATION HOLD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 125 2. If the second party hangs up, the calling station will a utomati cally be returned to the origi nal call.
CUSTOMER ADMINISTRATION TERMINAL (CAT) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 126 NDA-24271, Issue 1. 0 CUSTOMER ADMINISTRATION TERMINAL (CAT) General De scripti on In ad.
DATA LINE SECURITY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 127 DATA LINE SEC URITY General Des cription This fea ture allows lin e ci rc uits which ar e us ed f or data transmissi on to be protecte d from interrupt ions such as Attendan t Camp-On, Executive Ove r ride, and Attendant Override.
DELAYED RINGING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 128 NDA-24271, Issue 1. 0 DELAYED RINGING General De scripti on This fe ature enables trunks and st ation lines t o.
DIAGNOSTICS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 129 DIAGNOSTICS General Des cription To assis t maintenan ce personnel, the system provi des diag.
DIAL BY NAME NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 130 NDA-24271, Issue 1. 0 DIAL BY NAME General De scripti on This feature allows a Mu ltilin e Terminal use r to search for a d esired number by name. The number and name are re gis tere d in t he sys tem and the y are s ho wn on Mul tili ne Te rmin al LC D.
DIAL BY NAME NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 131 To register a name and number for call by Speed Calling-Station 1. From the i d le state, pres s the STA sof t key. 2. Using the UP or DOWN soft keys, sel ect the bu ffer number to be pro grammed.
DIAL BY NAME NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 132 NDA-24271, Issue 1. 0 2. C harac ter R egist ration a. The fo llowing t able shows how to re cord the alphanum eric ch aracter to the system. b. There ar e two input modes for alphabet and nu mber.
DIAL BY NAME NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 133 3. Number and Name Registra tion a. In the a lphabet a nd number input mod e, when the Fe ature key is pressed, the Feature ke y lamp is flashe d and Speaker key lamp is lit .
DIAL BY NAME NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 134 NDA-24271, Issue 1. 0 5. Origina ting a Call a. To origi nate calls aft er searc hing, press eith er TRK key, Lin e key (My Line/Su b Line) or Speaker key, or of f hook.
DIAL CONVERSION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 135 DIAL CONVERSION General Des cription The syst em can be a ssigned to us e rotary Dial Pulse (DP) or Dual Tone Mult ifrequen cy (DTMF) trun ks and sta - tions.
DIRECT DATA ENTRY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 136 NDA-24271, Issue 1. 0 DIRECT DATA ENTRY General De scripti on This fe ature allows a maid or other hotel personnel to enter numer ic data to the PMS (Pr operty Management System ), using t he guest room station for entry thr ough di al operat ion.
DIRECT DATA ENTRY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 137 8. There ar e two types of print out format for the Ho tel/Motel Printer. Th e printo ut format ca n be sele cted by the syst em data programming.
DIRECT DATA ENTRY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 138 NDA-24271, Issue 1. 0 c. In Print out Format 2, even if the da ta corresponding QUANTI TY is not en tered, the system does not recog nize th at the data e ntry is a n erro r (no re o rder t one is re ceive d).
DIRECT DIGITAL INTERFACE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 139 DIRECT DIGITAL INTERFACE General Des cription This ser vice feature p rovides t he capability to c onnect trunks f r om the NEAX2000 I VS 2 directly to T1 carr ier links us ing either a pr ivate or publi c network.
DIRECT DIGITAL INTERFACE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 140 NDA-24271, Issue 1. 0 6. The DTI can be provided with c i rcuit cards t o interf ace with T1 carrier. 7. The DTI boar ds are mounted in t he AP board slot of the Port Interfa ce Module (PIM).
DIRECT INWARD DIALING (DID) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 141 DIRECT INWARD DIALING (DID ) General Des cription This feat ure provid es for inco ming calls f rom the exchan ge network (e xcept FX or WATS) to reach any s tation within t he sys tem without attendant assistance.
DIRECT INWARD DIALING (DID) DID Call Waiting NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 142 NDA-24271, Issue 1. 0 DID Call Waiting General De scripti on This fea ture all ows an incoming call on a DID trunk or a tie l ine to auto m aticall y be Camped-On to the desti- nation s tation if the destinat ion station i s busy.
DIRECT INWARD SY STEM ACCESS (DISA) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 143 DIRECT INWARD SYSTEM ACCESS (DISA) General Des cription This feat ure allo ws an outside caller t o access the system using an exchange ne twork con nection wit hout Atten - dant or s tation assist ance.
DIRECT INWARD SYSTEM ACCESS (DISA) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 144 NDA-24271, Issue 1. 0 8. If the call ed sta tion is b usy or does not a nswer, or the number di aled i s a f eatur e acce ss code , any one of th e followi ng operati ons can be set: • The C.
DIRECT INWARD TERMINATION (DIT) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 145 DIRECT INWARD TERMINATION (DIT) General Des cription This fe ature automa ti cal ly routes in com in g n etwo rk exchange c al ls di re ctly to a pre sel ec te d station with out At- tendant assistance.
DIRECT OUTWARD D IALING (DOD) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 146 NDA-24271, Issue 1. 0 DIRE CT OUT WA R D DI AL ING (DOD) General De scripti on This fe ature pe rmits any stat ion user the ability to gain access to the exchange network by d ialing a n access cod e and rece iving new dial to ne.
DIRECT OUTWARD DIALING (DOD) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 147 6. Exchange net work call completion using the Hotline Outs ide featur e is permitted.
DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 148 NDA-24271, Issue 1.
DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE Busy Ou t Status Console NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.
DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE Do Not Disturb Console NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 150 NDA-24271, Issue 1. 0 Serv i ce Co n dit ions 1. If the sy st em is initia lized (R eset ) the Co nsole Functi on Mod e wil l retur n to DS S /BLF.
DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE Room Cutoff Console NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 151 Station Applicat ion All sta tions wit h a DSS/BLF Consol e. Operating Procedure To set and cancel Message Waiting 1.
DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE Wake Up No Answer Console NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 152 NDA-24271, Issue 1.
DISTINCTIVE RINGING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 153 DISTIN CT IVE RI NGING General Des cription This feat ure prov ide s Distin ctiv e Ringing pa tter ns to the st ation so that th e stati on user ca n disti nguish between intern al and ext ernal incoming cal ls.
DISTINCTIVE RINGING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 154 NDA-24271, Issue 1. 0 11. T he lam p indi cation patte rns a re as fo llows: • Incoming internal call s R.
DO NOT DISTURB NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 155 DO NOT DISTURB General Des cription This feat ure restricts inc oming calls to a station and can be set by an individu al station or from the Atten dant Console.
DO NOT DISTURB NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 156 NDA-24271, Issue 1. 0 3. Press t he START key. The DD LED lights steady an d service set t one is re ceived. 4. Press t he RELEASE key. • To cance l an individual station in DND 1.
DO NOT DISTURB Do Not Disturb - Hotel/Motel NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 157 11. A station incl uded in a DND group, re tains the ab ility t o place th eir particula r station in DND.
DO NOT DISTURB Do Not Distu rb - Hotel /Motel NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 158 NDA-24271, Issue 1. 0 3. Press t he RESET key. 4. The ab ove two step s can be repeate d for additiona l stations. 5. Press t he RLS key.
DO NOT DISTURB Do Not Disturb - System NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 159 9. Call Back cannot be s et to stations in DND. 10. Recalls will o verride the DND set ting, and r ing back t o a station in DND.
DO NOT DISTURB Do Not Disturb - System NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 160 NDA-24271, Issue 1. 0 9. Refer t o the Hotel/Motel Front Desk Inst rument Features and Specificati ons for more in format ion.
ELAPSED CALL TIMER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 161 ELAPSED CALL TIME R General Description This f eature provid es a display of the elap sed time while a M ult iline Termin al with LCD is connected to any trunk.
ENHANCED 911 NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 162 NDA-24271, Issue 1. 0 ENHANCED 9 11 General De scripti on This fe ature allows the PBX to t ran sm it a c all ers ’ emergency service i den ti fication inf or ma ti on to an Enhanced 911 Emergenc y system.
EXECUTIVE CALLING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 163 EXECUTIVE CALLING General Des cription This fea ture allows a st ation to be ass igned a VIP cla ss.
EXECUTIVE OVERRIDE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 164 NDA-24271, Issue 1. 0 EXECUTIVE OVERRIDE General De scripti on This featu re allo ws se lecte d use rs to o verri de a bu sy co nditi on on a called stat ion.
EXECUTIVE OVERRIDE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 165 7. Executi ve Override i s denied if the busy station is di aling, in Line Lockout mod.
EXTERNAL PAGING WITH MEET-ME NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 166 NDA-24271, Issue 1. 0 EXTERNAL PAGING WITH MEET-ME General De scripti on This fe ature allows a st.
EXTERNAL PAGING WITH MEET-ME NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 167 Serv i ce Co n dit ions 1. Amplifie rs and speakers mus t be provi ded locally. 2. One trunk circuit from a COT c ard is re quired for each zone of ext ernal paging.
FAX ARRIVAL INDICATOR NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 168 NDA-24271, Issue 1. 0 FAX ARRIVAL INDICATOR General De scripti on When a ca ll from a C.
FEATURE ACTIVATION FROM S ECONDARY EXTENSION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 169 FEATURE ACTIVATION FROM SECONDARY EXTENSION General Descript.
FLEXIBLE LINE KEY ASSIGNMENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 170 NDA-24271, Issue 1. 0 FLEXIBLE LINE KEY ASSIGNMENT General De scripti on Multili ne Terminal s can have any desir ed line ke y assignment. This f eature per mits assignmen ts to be ta ilored to each individual's needs.
FLEXIBLE NUMBERING PLAN NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 171 FLEXIBLE NUMBERING PLAN General Des cription The system has a Flexible Numbering Pl an. All access codes and stati on numbers and can be assi gned in system programmin g.
FLEXIBLE RINGING ASSIGNMENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 172 NDA-24271, Issue 1. 0 FLEXIBLE RINGING ASSIGNMENT General De scripti on This fea ture allows li nes on Multiline Termi nals to be indiv idually programmed to ring or not r ing.
FORCED ACCOUNT C ODE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 173 FORCED ACCOUNT CODE General Des cription This feat ur e for ces the user to ent er an Accoun t Code (up to 8 or 10 digits) for all out goi ng cal ls.
GROUP CALL Automati c Confe rence (6/10 Party) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 174 NDA-24271, Issue 1. 0 GROUP CALL Automatic Con ference (6/10 Party) General De s.
GROUP CALL 2 Way Callin g NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 175 Up to four CFT trunks c an be accommoda ted in the syst em.
GROUP CALL 2 Way C allin g NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 176 NDA-24271, Issue 1. 0 Operating Procedure To page stations of a group 1.
GROUP LISTENING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 177 GROUP LISTENING General Des cription When a Multili ne Terminal use r makes a call using the han dset, pressing the Spe aker key will allow othe rs to liste n through the built- in speaker of the Mu ltiline Terminal .
HANDSFREE ANSWERBACK NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 178 NDA-24271, Issue 1. 0 HANDSFREE ANSWERBACK General De scripti on This fea ture allows the station user t o answer a voice c all without li fting the handset.
HANDSFREE DIALING AND MONITORING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 179 HANDSFREE DIALING AND MONITORING General Des cription This fea ture allows the station user t o dial or monitor a call wi thout li fting the ha ndset.
HOLD Call Ho ld NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 180 NDA-24271, Issue 1. 0 HOLD General De scripti on This feat ure perm its a user to Hold a cal l in progre ss. After Hol d has been set, the sta t ion user can make or an- swer n ew calls.
HOLD Dual Hol d NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 181 2. T h e orig inal ca l l rings back to Multil ine Ter minal. 3. Lift t he hands et and cont inue wi th the or iginal call. To Hold a call and return to original call • From a Singl e Line Telephone 1.
HOLD Exclus ive Hol d NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 182 NDA-24271, Issue 1. 0 Operating Procedure Inter nal p arty conne ction fro m a M ult iline Term inal: 1. Statio n A presses the Hold key and Station B i s placed o n hold.
HOLD Non-Ex clusiv e Hold NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 183 6. The LEDs of o ther Multiline Ter minals on whi ch the held lin e appears will give a steady display while th e Exclusi ve Hold exists and during recal l.
HOTEL/MOTEL ATTENDANT CONSOLE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 184 NDA-24271, Issue 1. 0 HOTEL/MOTEL ATTENDANT CONSOLE General De scripti on The Atten dant Console can b e programmed to func tion as a Hotel/Motel Att endant Cons ole.
HOTEL/MOTEL ATTENDANT CONSOLE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 185 • To cance l 1. Dial the desired extension. 2. Press t he Automatic Wake Up fun ction key. 3. Press t he RESET key. Serv i ce Co n dit ions 1.
HOTEL/MOTEL FRONT DESK INSTR UMENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 186 NDA-24271, Issue 1. 0 HOTEL/MOT EL FRONT DESK INSTRUMENT General De scripti on A Multi line Termina l with LCD can b e programmed to function as a Hotel/ Motel (H /M) Front De sk Instrument .
HOTEL/MOTEL FRONT DESK INSTRU MENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 187 To activat e Automatic Wak e Up 1. Press t he WK UP key. 2. D ial th e d esire d Wake -Up t ime in m ilita ry for mat (in one m in ute in creme nts).
HOTEL/MOTEL FRONT DESK INSTR UMENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 188 NDA-24271, Issue 1. 0 To activate Room Status 1. Press t he Room Status funct ion button. 2. Dial the desired station number. 3. Press t he SET ke y.
HOTEL/MOTEL FRONT DESK INSTRU MENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 189 8. The Print Out function a llows sel ection of outpu t base d on individual station numbers (except for Roo m Sta - tus).
HOTLINE - INSIDE/OUTSIDE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 190 NDA-24271, Issue 1. 0 HOTLINE - INSIDE/OUTSI DE General De scripti on This fea ture causes the term inal to p lace a call to a nother statio n or to an outsi de party automatically whe n the user se lects the Hotli ne ext ension.
HOUSE PHONE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 191 HOUSE PHONE General Des cription This fea ture allows sel ected st ations to reac h the Attendant si mply by going off- hook. Station Applicat ion All st ation s.
INDIVIDUAL ATTENDANT ACCESS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 192 NDA-24271, Issue 1. 0 INDIVIDUAL ATTENDA NT ACCESS General De scripti on This fea ture permits a u ser to call a s pecific Att endant by di aling an Attenda nt call code.
INTERCEPT ANNOUNCEMENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 193 INTERCEPT AN NOUNCEMENT General Des cription This fea ture provides t he auto matic i ntercept i on of Direct Inward Dia l ing ( DID) and Ti e Line cal ls which cannot be comp lete d due to u nassigned st ation or leve l.
INTERCOM Manual Interco m NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 194 NDA-24271, Issue 1. 0 INTERCOM General De scripti on Thre e type s of In terco ms are avail able: Manual I nterc om, A utoma tic In terco m, and Dial In terco m.
INTERCOM Automati c Inter com NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 195 Automatic In tercom General Des cription Automatic Interc om provides a pat h for Voice Announ cement Calls with Han dsfree Ans werback between t wo Multil ine T erm inals u sing a li ne k ey.
INTERCOM Dial I ntercom NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 196 NDA-24271, Issue 1. 0 Operating Procedure 1. The call er lifts the handset , presses the Dial Inter com key, an d receive s dial t one. 2. The call er dials the on e-digit Inter com code o f the cal led Multiline Te rminal (0-9).
INTERNAL TONE/VOICE SIGNALLING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 197 INTERNAL TON E/VOICE SIGNALLING General Des cription Multil in e Term in a.
INTERNAL TONE/VOICE SIGNALLING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 198 NDA-24271, Issue 1. 0 4. Press t he Speaker key. Serv i ce Co n dit ions 1. When a Mul til ine Te rminal is r eceivi ng a Voice Ann ounc ement, i t ca nnot r eceive any o ther a udibl e sign al.
INTERNAL ZONE PAGING WITH MEET-ME NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 199 INTERNAL ZONE PAGING WITH MEET-ME General Des cription This feat ure al.
LAST NUMBER REDIAL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 200 NDA-24271, Issue 1. 0 LAST NUMBER REDIAL General De scripti on This fea ture all ows use rs to red ial the l ast stati on-to-st ation or outside n umber they d ialed usi ng a feat ure acces s key or a f eature a ccess code .
LEAST COST ROUTING - 3/6 DIG IT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 201 LEAST COST ROUTING - 3/6 DIGIT General Des cription This serv ice feature allo w s the system to be programmed to rout e outgoing ca lls over the most ec onomical fa- cility ( W ATS, FX, DDD).
LEAST COST ROUTING - 3/6 DIGIT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 202 NDA-24271, Issue 1. 0 • Route Patt ern Table - U p to 256 Rout e Advance tables are availabl e, each with 4 entri es. If more than 4 entri es are require d, up to 8 entries can be pro vided by combini ng two route pattern table s.
LEAST COST ROUTING - 3/6 DIG IT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 203 Is first digit an LCR access code? START No Normal operation (no LCR) Get.
LEAST COST ROUTING - 3/6 DIGIT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 204 NDA-24271, Issue 1. 0 Is a time of day pattern assigned? Yes No Is a tenant pattern assigned? Ye.
LEAST COST ROUTING - 3/6 DIG IT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 205 Is a digit addition pattern as- signed? Yes No E Check digit addition pat.
LINE LOCKOUT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 206 NDA-24271, Issue 1. 0 LINE LOCK OUT General De scripti on This fea ture automati cally release s a station fr om the common equi pment if the stat ion remains of f-hook for longer tha n a programmed int erval before dia ling.
LINE PRESELECTION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 207 LINE PRESELECTION General Des cription This feat ure prov ides the station use r with two ways to sel ect an idle, he ld, recall ing, or ringing line bef ore going off-hoo k.
MAID STATUS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 208 NDA-24271, Issue 1. 0 MAID STATUS General De scripti on This feature allo ws the Hotel/ Motel (H/M) Front Desk In s.
MAID STATUS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 209 Serv i ce Co n dit ions 1. There ar e a maximum o f 8 types o f room conditions as follo ws: 2.
MAINTENANCE ADMINISTRATION TERMINAL (MAT) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 210 NDA-24271, Issue 1. 0 MAINTENANCE ADMINISTRATION TERMINAL (MAT) General De scripti on The Maint enance Admini strati on Terminal ( MAT) is a person al computer that provi des an inte rface to t he PBX via the sys tem CPU card.
MESSAGE CENTER INTER FACE (MCI) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 211 MESSAGE CENTER INTERFACE (MCI) General Des cription This fea ture provide s an interf ace with a cus tomer supplie d Voice Mail System ( VMS) which can send Mes sage Waiting l amp control data to the system.
MESSAGE CENTER INTER FACE (MCI) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 212 NDA-24271, Issue 1. 0 3. Follow th e instructions given by the voic e mail system. To retrieve a voice ma il message fro m the voice ma il system 1.
MESSAGE CENTER INTER FACE (MCI) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 213 13. The Voice Mail Integr ation (Inband) feature cannot be combin ed with voice mail thr ough th e MCI in th e system .
MESSAGE REGISTRATION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 214 NDA-24271, Issue 1. 0 MESSAGE REGISTRATION General De scripti on This feat ure provides output from the system to a cal l accounti ng system using an RS-232C connect or.
MESSAGE REMINDER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 215 MESSAGE REMINDER General Description This fea ture allows a use r o r At te ndan t t o t.
MESSAGE REMINDER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 216 NDA-24271, Issue 1. 0 To clear the message indica tion witho ut calling the st ation that set th e message, fr om a Single Line Tele- phone or a Multiline Termina l 1.
MESSAGE REMINDER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 217 To canc el a message fro m the stat ion that set it 1. Lift t he hands et and rec e ive dial tone. 2. Dial the Message Reminder can cel code.
MESSAGE WAITING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 218 NDA-24271, Issue 1. 0 MESSAGE WAITING General De scripti on This feat ure allows the Attendant Console, Ho tel/.
MESSAGE WAITING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 219 • To cance l Message Waiting w hile re ceiving ri ngback tone or busy tone 1. Press t he MW key. 2. Press t he RESET key. 3. Press t he RELEASE key.
MESSAGE WAITING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 220 NDA-24271, Issue 1. 0 • To check 1. Lift t he hands et and rec e ive dial tone. 2. Dial the Voice Mes sage Wai ting - Sys tem replay access co de. 3. Dial the message number (0-9 ) and receive se rvice set tone for 3 seconds.
MESSAGE WAITING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 221 Voice M essage Wait ing - Individu al • To set 1. Lift t he hands et and rec e ive dial tone. 2. Dial the Voice Message Waiti ng - Indiv idual set acces s code and recei ve feature dial tone.
MESSAGE WAITING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 222 NDA-24271, Issue 1. 0 4. R estor e th e hand set. (XXX=Card No.) • To set w hile receivin g ringback tone or busy tone or performing voice call (from the Atten d ant Console) 1.
MESSAGE WAITING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 223 8. When the user of a station tha t has a Message Wait ing indica tion lif ts the handset, the stat ion can receive special dial tone by sys tem programming.
MISCELLANEOUS TRUNK ACCESS CCSA Access NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 224 NDA-24271, Issue 1. 0 MISCELLANEOUS TRUNK AC CESS General De scripti on This fea ture allows the connection of var ious type s of external f acilit ies.
MISCELLANEOUS TRUNK ACCESS Code Cal ling Eq uipment Acc ess NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 225 Serv i ce Co n dit ions 1. An access code needs to be a ssigned fo r CCSA Access. 2. 4-Wire Ti e Line cir cuits (ODT b oard) must be provi ded fo r the int erface wi th CCSA network .
MISCELLANEOUS TRUNK ACCESS Foreign Exc han ge (FX) Acce ss NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 226 NDA-24271, Issue 1. 0 Operating Procedure To access the Dictatio n Equipmen t from any station 1. Go off hook and receive dia l tone.
MISCELLANEOUS TRUNK ACCESS Radio Pagin g Equipment Acces s NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 227 2.
MISCELLANEOUS TRUNK ACCESS Wide Area Telephone Servic e (WATS) Acc ess NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 228 NDA-24271, Issue 1. 0 Wide Area Telepho ne Service (WATS) Access General De scripti on This fea ture allows any s tation user di rect dia l access to out going WATS lines .
MULTILINE TERMINAL ATTENDANT POSITION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 229 MULTILINE TERMINAL ATTENDANT POSITION General Des cription A Multili ne Terminal wi th LCD can be program med to fun ction simi lar to an At tendant positi on.
MULTILINE TERMINAL ATTENDANT POSI TION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 230 NDA-24271, Issue 1. 0 3. Press t he DND key to re turn to t he normal DSS mod e . To set/c ancel Night Service 1. Press t he NT key on th e DSS/BLF Console.
MUSIC ON HOLD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 231 MUSIC ON HOLD General Des cription This feat ure plays music when a li ne is pl ace d on hold. Music is provided by a cir cui t boa rd me mory chip or a local mus i c source, such a s a CD pla yer or a r adio.
NAILED-DOWN CONNECTION - DATA NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 232 NDA-24271, Issue 1. 0 NAILED-D OW N CO NNECTION - DATA General De scripti on This featu re pro vides Data Inter face whic h can t ransm it th e int ra-o ffice or in ter- offic e digi ta l dat a on fi xed path connecti on.
NIGHT SERVICE Attendant Ni gh t Transf er NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 233 NIGHT SERVICE General Des cription This feat ure provid es a variet y of methods for handling inc oming calls when the system is in ni ght mode.
NIGHT SERVICE Call Re routing NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 234 NDA-24271, Issue 1. 0 6. The night station can be assigned a s a stati on in an Automatic/Uni form Call Dist ribution (UCD) gro up. 7. This opera tion is not appli cable to Liste d Directory Number (L DN ) cal ls.
NIGHT SERVICE Day/Nig ht Mode C hange b y Attendant Cons ole NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 235 Day/Night Mod e Change by Atten dant Console General Des cription This fe ature provides activation of DAY/NIGHT Mode Chang e by pres sing a predete rmined key from the At- tendant Console.
NIGHT SERVICE Night Connect i on - Fixed NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 236 NDA-24271, Issue 1. 0 Station Applicat ion All st ation s. Operating Procedure By dial ac cess code 1. Go off-ho ok and rece ive dial tone.
NIGHT SERVICE Night Connect ion - Fl exible NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 237 3. The night station goes off - hook and an swers the ca ll. If necessar y, the answe red call can be tr ansferred to another station or out side party.
NIGHT SERVICE Trunk Ans wer Any Station (TAS) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 238 NDA-24271, Issue 1. 0 Operating Procedure Befo re plac ing th e Atten dant Co nsole into N ight Ser vice, the Atte ndan t sets Ca ll Forw ardi ng-Al l Calls from t he fixed ni ght station t o the de sired st ation.
NIGHT SERVICE Trunk Ans wer Any Station (TAS) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 239 4. Statio ns accessing TAS ser vice must be in the s ame tenant group. 5. By diali ng differ ent acce ss codes, stati ons can access ot her tenants' TAS s ervice.
OFF-HOOK ALARM NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 240 NDA-24271, Issue 1. 0 OFF-HOOK ALARM General De scripti on This fea ture allows a s tation user to call the Atten dant, or a pre designate d station, by si mply staying off - ho ok for a prep rogrammed period of ti me.
OFF-PREMISES EXTENSIONS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 241 OFF-PREMISES EXTENSIONS General Des cription This feat ure all ows th e connect ion of a sin gle lin e telep hone in an off-p remises locati on.
OPEN APPLICATION INTERFACE (OAI) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 242 NDA-24271, Issue 1. 0 OPEN APPLICATION INTERFACE (OAI) General De scripti on Provides a computer-t o-PBX interface, all owing a compu ter to contr ol the func tion of the sy stem.
PAD LOCK NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 243 PAD LOCK General Des cription This feat ure temporari ly restr icts tel ephones from making un authoriz ed calls by dialin g special access cod e when stati on use r s are aw ay fr om the ir se at s.
PAD LOCK NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 244 NDA-24271, Issue 1. 0 8. An Authori zation Code ca n be assigned per stat ion number so t hat one code i s used only on the specifi c stati on. Applicat ion Processor ( AP01) is require d.
PERIODIC TIME INDI CATION TONE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 245 PERIODIC TIME INDIC ATION TONE General Des cription This feat ure provides a per i odic t one to the station user who has m ade an outg oing call.
POOLED LINE ACCESS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 246 NDA-24271, Issue 1. 0 POOLED LINE ACCESS General De scripti on A line key can be assigned to acce ss Pooled Lines. Each line key wil l allow incoming, outgoing, or both- w ay access to a trunk rou te.
POWER FAILURE TRANSFER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 247 POWER FAILURE TRANSFER General Des cription This fea ture provides for specifi ed trunks t o be automa tically connected to desig nated Singl e Line Telephones in the even t of AC p ower lo ss.
PRIORITY CALL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 248 NDA-24271, Issue 1. 0 PRIORITY CALL General De scripti on This featur e al lows t h e Atte ndan t to an swer a c all b e fore o ther c alls, at the A tten dant' s disc retio n.
PRIVACY Dire ct Priv acy Relea se NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 249 PRIVACY General Des cription This fe atu re re stricts Mul ti li ne Ter.
PRIVACY Manual Privacy Release NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 250 NDA-24271, Issue 1. 0 4. The ab ility to access a bu sy extension that i s making an ou tside ( trunk) call p r ior to being answer ed is de- pendent o n proper setti ng of the max i mum digit dialed ass ignment (Command 85).
PRIVATE LINES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 251 PRIVATE LINES General Description Only a C.O. trunk assigne d to that speci fic st ation is seiz ed when a sta tion us er origin ate s an outgo ing C.
PRIVATE LINES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 252 NDA-24271, Issue 1. 0 10. If a station use s a direct tr unk line app earance on a Multi line Term inal fo r an OG calling , the call is origi- nated f r om the C.O.
PROPERTY MANAGEM ENT SYSTEM INTERFACE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 253 PROPERTY MANAGEMENT SYSTEM INTERFACE General Des cription The NEAX2000 IVS 2 provide s a data int erface to a locall y provid ed Property Mana gement System (PMS).
PROPRIETARY MULTILINE TERMINAL Automati c Idle Retu rn NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 254 NDA-24271, Issue 1. 0 PROPRIETARY MULTILINE TERMINAL General De scripti on There ar e four Multilin e Terminals ava ilable wh ich can be used with the s ystem.
PROPRIETARY MULTILINE TERMINAL Called Station Statu s Display NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 255 Called Station Status Display General Des cription This fea ture provides a display on the s tatus of a called stati on on the LCD of the calling Mul tiline Te rminal.
PROPRIETARY MULTILINE TERMINAL Dynamic Dial Pad NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 256 NDA-24271, Issue 1. 0 Serv i ce Co n dit ions 1.
PROPRIETARY MULTILINE TERMINAL I-Hold/I-Use Ind ica tio n NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 257 Serv i ce Co n dit ions 1.
PROPRIETARY MULTILINE TERMINAL Multipl e Line Operatio n NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 258 NDA-24271, Issue 1. 0 2. Wh e n th e MIC LE D is o ff, In ter co m v oice s ign a ls w i ll st il l be re ce iv ed, bu t the u s er m us t a c tiva t e the mi- crophone in order to res pond using Ha ndsfree Answerback .
PROPRIETARY MULTILINE TERMINAL Mute K ey NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 259 Mute Key General Des cription This fea ture allows the di st ant.
PROPRIETARY MULTILINE TERMINAL Prime Li ne Pickup NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 260 NDA-24271, Issue 1. 0 Operating Procedure With a cal l in progr ess using h andset 1. The termi nal receives a n incoming extensi on call direct ed to the Primary Extens ion, and hears voi ce-page alert t one.
PROPRIETARY MULTILINE TERMINAL Recall Key NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 261 Serv i ce Co n dit ions 1.
PROPRIETARY MULTILINE TERMINAL Relay Control Function Key NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 262 NDA-24271, Issue 1. 0 3.
PROPRIETARY MULTILINE TERMINAL Ring Fre quency Co ntrol NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 263 Ring Frequency Co ntrol General Des cription The .
PROPRIETARY MULTILINE TERMINAL Soft Keys NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 264 NDA-24271, Issue 1. 0 3. Ringing Li ne Pic kup has pri ority over Prime Line Pickup in any c a se. 4. The Prime Line Pickup fea t ure ta kes pri ority over Ringing Lin e Pickup when the Spe aker key is used to answer t he call.
PROPRIETARY MULTILINE TERMINAL Soft Keys NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 265 8. The foll owing list provi des stat us and an example of the S.
PROPRIETARY MULTILINE TERMINAL Volume Contro l NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 266 NDA-24271, Issue 1. 0 Volume Cont rol General De scripti on Multiline T erminals are equi pped with c ommon Volume Contr ol keys for: • Buil t-in Sp eake r / Hand set R ec eive r Volu m e • Ring Volume • C.
Q-SIG CIRCUIT SWITCHED BASIC C ALL - ETSI VERSION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 267 Q-SIG CIRCUIT SWITCHED BASIC CALL - ETSI VERSION Genera.
REMOTE HOLD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 268 NDA-24271, Issue 1. 0 REMOTE HOLD General De scripti on This fea ture allows a Mu ltiline Ter minal u ser to hold it on the line button o f transferred terminal, by pr essing the H old ke y.
REMOTE PIM NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 269 REMOTE PIM General Des cription When the syste m has two or more PIMs, the PIMs can be in stalled separately by T1 digi tal inte rface. A maxi- mum of 3 PI Ms can be installed apar t at the remote site .
RESERVE POWER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 270 NDA-24271, Issue 1. 0 RESERVE POWER General De scripti on This fea ture provides b ackup power from a 24V b attery source i n the event of a commercial power fa ilure.
RESIDENT SYSTEM PROGRAM NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 271 RESIDENT SYSTEM PROGRAM General Des cription This fe atu re pro vides the inst al.
RESIDENT SYSTEM PROG RAM NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 272 NDA-24271, Issue 1. 0 02 for 4 Wir e E&M Tie Lines 03 fo r Dire c t Inwa rd Di al line s • Incoming ca ll indicatio n: Provided a t trunk line appear ance LED.
RESIDENT SYSTEM PROGRAM NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 273 50 A130 Internal Zone P aging group 0 For calling 51 A131 group 1 52 A132 group 2.
RESIDENT SYSTEM PROG RAM NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 274 NDA-24271, Issue 1. 0 Note: Refer to the Variable Timing Parameters feature for default d ata rela ting to timeouts.
RETURN MESSAGE SCH EDULE DISPLAY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 275 RETURN MESSAGE SCHEDULE DISPLAY General Des cription This fea ture pe rm.
RETURN MESSAGE SCHEDULE DISPLAY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 276 NDA-24271, Issue 1. 0 6. Up to thr ee diffe r ent messages can be selected: a. IN:BACK : rec omm ende d when the st ation user is n ot at his/her d esk but is stil l on premi ses (in a meeting, i n the bui lding, etc.
ROOM CUTOFF NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 277 ROOM CUTOFF General Des cription This feat ure allows the Attendan t Console, Hotel /Motel (H.
ROOM CUTOFF NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 278 NDA-24271, Issue 1. 0 • To reset Room Cutoff from the Hotel/Mote l Front Desk Ins trument 1. Press t he RC key. 2. Dial the desired station number. 3. Press t he RESET key.
ROOM CUTOFF NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 279 Serv i ce Co n dit ions 1. Statio ns in Room Cutoff condit ion a re able to pl ace outg oing cal ls usin g the Attendan t Assis ted Call ing fea - ture.
ROOM STATUS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 280 NDA-24271, Issue 1. 0 ROOM STATUS General De scripti on This fe ature provides the Hotel/Motel (H/M) Front Desk I nstrument wit h a visual display of t he guest's room status .
ROUTE ADVANCE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 281 ROUTE ADVANCE General Description This feature automatical ly ro utes o utgoin g calls over alternat e facilitie s when the f irst cho ice trunk g roup is busy.
SAVE AND REPEAT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 282 NDA-24271, Issue 1. 0 SAVE AND REPEAT General De scripti on This featur e allow s a Multil ine Te rminal to save a spec ific dia led nu m ber a nd then re dial t hat nu mber at a later time .
SECURITY ALARM NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 283 SECURITY ALARM General Des cription This fea ture provides a n indication on t he Attenda nt Console when a con tact closure o ccurs. Station Applicat ion Not a pplic ab le.
SET RELOCATION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 284 NDA-24271, Issue 1. 0 SET RELOCATI ON General De scripti on This fea ture en ables two stat ions t o be moved fr om one loc ation to anoth er with out rep rogrammi ng stat ion dat a at MA T .
SET RELOCATION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 285 4. When the st ation is busy, i t cannot b e moved.
SINGLE DIGIT DIALING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 286 NDA-24271, Issue 1. 0 SINGLE DIGIT DIALING General De scripti on This feat ure provides th e station us er.
SOFTWARE LINE APPEARANCE (VIRTUAL EXTENSIONS) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 287 SOFTWARE LINE APPEARANCE (VIRTUAL EXTENSIONS) General Des c.
STACK DIAL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 288 NDA-24271, Issue 1. 0 STACK DIAL General De scripti on This featu re ena b les a Multil ine T ermina l or an Atte n dant Cons o le to r emem ber th e numb ers d ialed in th e pre- ceding fi ve calls, includi ng the last numbe r dialed.
STACK DIAL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 289 Examp le Serv i ce Co n dit ions 1. The Stack Dia l feature memorize s the numbers dialed f or the last five ca lls (unl ess the same number is di aled twice) inclusive of th e last number, and a llows redial us ing the memorized n umbers.
STACK DIAL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 290 NDA-24271, Issue 1. 0 5. When the lo wer line of the LCD i s being us ed by Data Communi cation/OAI, Stac k Dial is n ot availa ble. 6. The maximum number of dig its that can be memo ri zed by St ack Dial is 32.
STATION HUNTING Station Hunt ing - Circular NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 291 STATION HUNTIN G General Des cription Three Sta tion Hunting a rrangements ar e available . Station Hunti ng - Circular processes the c all no matter which stati on in the hun t group is cal led.
STATION HUNTING Station H unting - Terminal NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 292 NDA-24271, Issue 1. 0 11. This feature wi ll be activated whenever the hunt gr oup .
STATION HUNTING Station Hunti ng - Secretarial NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 293 8. The prior ity for call hand ling by feat ures, to a pil.
STATION HUNTING Station H unting - Secretarial NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 294 NDA-24271, Issue 1. 0 4. Any number of stations in St ation Hunt ing - Terminal gr oups and Station Hu nting - Circula r groups ca n have the ir calls re routed to a st at ion wit hin the Sta ti on Hunt ing - Secretaria l group.
STATION MESSAGE D ETAIL RECORDING (SMDR) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 295 STATION MESSAGE DETAIL RECORDING (SMDR) General Des cription This fe at ure pr ovides a call record fo r o utg oing Statio n-t o- Trunk calls an d i n comi ng Trun k-t o-Station cal ls ( in- cluding Data Call).
STATION MESSAGE DETAIL REC ORDING (SMDR) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 296 NDA-24271, Issue 1. 0 When a call is completed, th e record is sent to the out put device and is remove d from memory. If th e amount of cal ls exc eed th e SMD R mem o ry, th o se ove rflow call s will not be re corde d.
STATION SPEED DIALING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 297 STATION SPEED DIALING General Des cription This fe ature allows a statio n user t o.
STATION SPEED DIALING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 298 NDA-24271, Issue 1. 0 • To program n umbers in memory 1. Go off-ho ok and dial the Station Spee d Dialing progra m ming c ode. 2. Dial the abbrevia ted code to be ass igned.
STATION SPEED DIALING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 299 This One Touc h key is effectiv e when the sta t ion user is in id le or seiz ing a trunk. When ta lking to th e outside party, the One Touc h key sends only outside n umber as DTMF s ignal.
STEP CALL NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 300 NDA-24271, Issue 1. 0 STEP CALL General De scripti on This feature allows t he Atten dant or st ation u ser, afte r callin g a busy station, to call an idle st ation by simply dialin g an additional di git.
SUPERVISORY CONTROL OF PERIPHERAL EQUIPMENT NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 301 SUPERVISORY CONTROL OF PERIPHERAL EQUIPMENT General Des cription When variou s types of peri pheral equipmen t (such as facs imiles, dictati on equipment, Voic e Mail, etc.
SYSTEM SPEED DIALING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 302 NDA-24271, Issue 1. 0 SYSTEM SPEED DIALING General De scripti on This fea ture provides a ll users the ab ility to dial frequ ently cal l ed numbers usi ng an abbr eviated call c ode.
SYSTEM TRAFFIC NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 303 SYSTEM TRAFFIC General Des cription The NEAX2000 IVS 2 is the stor ed program cont rolled di gital electron ic PABX employing PCM time divi sion switchi ng technique.
TENANT SERVICE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 304 NDA-24271, Issue 1. 0 TENANT SERVICE General De scripti on This fe ature provides for more than o ne organizatio n (tenant) to share the same system. Through system pro - gramming, ea ch organizat ion may be rest ricted to its o wn C.
TIE LINES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 305 TIE LINES General Des cription This feat ur e al lows an y stat ion us er d ia l ac ce ss o r d ire ct acce s s to a n E&M T ie Lin e. Station Applicat ion All st ation s.
TIE LINE TANDEM SWITCHING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 306 NDA-24271, Issue 1. 0 TIE LINE TANDEM SWITCHING General De scripti on This fe ature allows Trunk-to-Trun k connecti ons through th e system without the need for any Attendan t assis - tance or co ntrol .
TIMED QUEUE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 307 TIMED QUEUE General Des cription When a user ori gi nat es an outgoing trunk c all and t he ca lled party is busy or does not answer, the cal l er ca n set the Timed Queue fe atu re.
TIMED REMINDER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 308 NDA-24271, Issue 1. 0 TIMED REMINDER General De scripti on This feat ure allows the sy stem to be programmed to au tomatically cal l stations at s pecified times. Upon ans wer- ing, the station is conn ected to a recor ded ann ouncement or music source.
TIMED REMINDER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 309 8. The number of Timed Reminder attemp ts is progr ammable in sys t em data f rom 1 to 5 ti mes, when the cal led stati on does not answer. 9.
TRUNK - DIRECT APPEARANCES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 310 NDA-24271, Issue 1. 0 TRUNK - DIRECT APPEARANCES General De scripti on This featu re allo ws Mu lt iline Term in al us ers th e ab ili ty to acce ss a C .
TRUNK - DIRECT APPEARANCES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 311 Serv i ce Co n dit ions 1. The Multi line Ter minal with 1 6-line b uttons has 15 availa ble line keys which can be as signed as Trunk - Direct Appearances.
TRUNK QUEUING - OUTGOIN G NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 312 NDA-24271, Issue 1. 0 TRUNK QUEUING - OUTGOING General De scripti on This all ows a station us er, upon encounter ing a b usy signal on a trunk, to di al a feat ure access code and enter a first -in, fi rst-out queue .
TRUNK QUEUING - OUTGOING NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 313 Serv i ce Co n dit ions 1. Once an outg oing trunk becomes ava ilable, the user 's stati on will rin g for 30 secon ds. If not answered wi thin that ti me, th e stat ion is a utom a tical ly dr o pped from th e queu e.
TRUNK-TO-TRUNK CONNECTION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 314 NDA-24271, Issue 1. 0 TRUNK-TO-TRUNK C ONNECTION General De scripti on This feature provides any stat.
TRUNK-TO-TRUNK CONNECTION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 315 5. If an or iginating Sing le Line Telephone encounters a bus y condition beca use all trunks are busy, a singl e hookfla sh will return t o the fi rst trunk.
UNIFORM CALL DISTRIBUTION (UCD) NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 316 NDA-24271, Issue 1. 0 UNIFORM CALL DISTRIBUTION (UCD) General De scripti on The Unif orm Call Distribut ion (UCD) feature permit s incomin g calls to ter minate to a prear ranged group of sta- tions .
UNIFORM CALL DISTRIBUTION ( UCD) Busy In/Bus y Out - UCD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 317 • Count of wai t ing calls • Count of al l busy calls b. UCD statio n Peg count • Count of an swered calls 11.
UNIFORM CALL DISTRIBUTION (UCD) Call W aiting Indicati on - UCD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 318 NDA-24271, Issue 1.
UNIFORM CALL DISTRIBUTION ( UCD) Hunt Past No Answer - UCD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 319 Serv i ce Co n dit ions 1. A Delay Anno uncement service can be provided for DIT, DID or a t r unk cal l transf erred by a sta t ion use r or the Att endant to a UCD Group.
UNIFORM CALL DISTRIBUTION (UCD) Immedi ate Overf low - UC D NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 320 NDA-24271, Issue 1.
UNIFORM CALL DISTRIBUTION ( UCD) Priority Q ueuing - U CD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 321 Priority Qu euing - U CD General Des cription This fea ture allows the system to priori tize incoming calls by trunk rout e and on a per s tation ba sis, when th e call en ters a UCD queue.
UNIFORM CALL DISTRIBUTION (UCD) Silent M onitor - UCD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 322 NDA-24271, Issue 1. 0 Serv i ce Co n dit ions 1. The maximum numbe r of queuing in e ach UCD gro up (herei nafter c alled Queu e Size) can be sp ecified by the sy stem data.
UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 323 UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA General Des cription In the numberi ng plan for a net work to b e configured t hrough the use of Tie Lines, a Unifo rm Numbering Plan (UNP) is e mployed.
UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 324 NDA-24271, Issue 1. 0 Figure 1 Numbering Plan - Station Numbers • 1, 2 or 3 dig.
UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 325 Figure 2 Numbering Plan - Office Code and Station Number s Serv i ce Co n dit ions 1. One to ei ght digits can be as signed as Stati on Number.
UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 326 NDA-24271, Issue 1. 0 3. In case of Numberi ng Plan - Offi ce Code and Stat ion Numbers, the total number of digits of the Acce ss Code plus the Off ice Code can be a maximum of 4, which must be ass igned within the net work.
VARIABLE TIMING PARAMETERS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 327 VARIABLE TIMING PARAMETERS General Des cription This feat ure gives the sys te.
VARIABLE TIMING PARAMETERS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 328 NDA-24271, Issue 1. 0 T iming before unans wered Automated Atten dant call forw ards 32 - 36 0 - 120 (4-sec. incr ements) Interv al time between attempts for T imed Queue 120 - 124 44 - 124 (4- sec.
VOICE GUIDE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 329 VOICE GUIDE General Des cription This fea ture provides a station user with an announ cement that info rms: 1. The resul t of the operatio n when the station us er set or cancele d the service fea ture, inst ead of servic e set tone.
VOICE GUIDE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 330 NDA-24271, Issue 1. 0 4. T his se rvice is effec tive o n the s ystem- wide basis .
VOICE MAIL INTEGRATION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 331 VOICE MAIL INTEGRATIO N General Des cription This featu re is used to in terfac e the s ystem wit h a loc ally p rovi ded s tand- alon e type Voic e Mail Syste m (VM S).
VOICE MAIL INTEGRATION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 332 NDA-24271, Issue 1. 0 Connection when an extension line number whose call forwarding is set to a voice mail system is calle d from another station 1. Go off hook and receive dia l tone.
VOICE MAIL INTEGRATION NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 333 Statio n-B....Call ed Party Statio n-B sets Call Forwardi ng-All Cal l s/-Busy Line/- No Answer to the VMS. Statio n-A (or outside part y) makes a call t o Station -B.
VOICE MAIL PRIVATE PASSWORD NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 334 NDA-24271, Issue 1. 0 VOICE MAIL PRIVATE PASSWORD General De scripti on Voice Mail Pass word can be preve nted from displ a ying in LCD of Multiline Termi nals when conn ected to the Voic e Mail S yste m.
VOICE MAIL TRANSFER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 335 VOICE MAIL TRANSFER General Des cription This fea ture has two func tions that p rovide st reamlined tr ansfer a ccess to voice m ail. 1.
VOICE MAIL TRANSFER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 336 NDA-24271, Issue 1. 0 To transfer a Camp-on call from an Attendant to a VMS 1. While ans w ering a n external cal l, dial a desired s tation number and r eceive a busy to ne.
VOICE MAIL TRANSFER NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 337 • Atte ndan t Con sole does not s ee CF BUSY in disp la y as i f it w ould if a VM por t w ere a vaila ble. If Atte ndan t pre sses RL S key , the c all wi ll Cam p-on to Sta tion- C.
WHISPER PAGE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 338 NDA-24271, Issue 1. 0 WHISPER PAGE General De scripti on This feat ure allows a sec retary t o interru pt the boss in a priva te way.
WHISPER PAGE NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 339 5. Whisper Pa ge can be set to a call in progress wit h the primary extension, Sub Line, or trun k line appearanc e. 6. Whisper Pa ge cannot be set t o a call in progress with the Sub Line to which Camp-On ha s been set.
NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 340 NDA-24271, Issue 1. 0 This page is for your notes..
APPENDIX 1: D term FIXED FUNCTION KEYS NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 341 APPENDIX 1: D term FIXED FUNCTION KEYS Series E Series III Description Answer ANS T o answer a waiting call. Conf CNF T o establish three w ay con vers ation.
APPENDIX 2: LCD D term DISPLAY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 342 NDA-24271, Issue 1. 0 APPENDIX 2: LCD D te rm DISPLAY Description Series E Series III Descrip ti.
APPENDIX 2: LCD D te rm DISPLAY NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications NDA-24271 , Issue 1.0 Page 343 Day/Night Mod e Change by Sta- tion Dialing SET D A Y SET D A Y Conf irma.
APPENDIX 3: REGISTRATION OF ID CODES NEAX2000 IV S 2 Business/Hotel/Data Features and Specifications Page 344 NDA-24271, Issue 1. 0 APPENDIX 3: REGISTRATION OF ID CODES Class A 0 1 : 9 0 1 : 9 0 1 : 9 ID Code Development No. = 00 Ex. Register from "1000" to "1099", as Authorization Code.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il NEC NEAX 2000 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del NEC NEAX 2000 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso NEC NEAX 2000 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul NEC NEAX 2000 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il NEC NEAX 2000, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del NEC NEAX 2000.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il NEC NEAX 2000. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo NEC NEAX 2000 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
