Manuale d’uso / di manutenzione del prodotto 7100 del fabbricante HP (Hewlett-Packard)
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® HP OmniBook 7100 Service Manual.
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ii HP OmniBook 7100 Notice In a continuing effort to improve the quality of our products, technical and environmental information in this document is subject to change without notice. This manual and any examples contained herein are provided “as is” and are subject to change without notice.
HP OmniBook 7100 iii Contents 1. Product Information .................................................................................................. 1-1 Features and Operation ........................................................................
iv HP OmniBook 7100 Figures Figure 1-1. OmniBook - Front View .............................................................................................. ...... 1-2 Figure 1-2. OmniBook - Side View ..................................................
HP OmniBook 7100 v Table 3-2. Troubleshooting Suggestions......................................................................................... ..... 3-5 Table 3-3. OmniBook Diagnostic Error Codes ...................................................
vi HP OmniBook 7100 Introduction This service manual provides reference information for the HP OmniBook 7100. It is intended to be used by HP-authorized service personnel in the installation, servicing, and repair of these products. The manual is designed as a self-paced guide.
HP OmniBook 7100 Product Information 1-1 1 Product Information The HP OmniBook 7100 provides desktop performance and expandability as well as the latest in multimedia capabilities. It uses high-performance component technologies that make it capable of replacing a desktop computer or serving as a multimedia presentation tool.
1-2 Product Information HP OmniBook 7100 Features and Operation The following three illustrations point out the main external features of the computer. They are followed by highlights of the computer’s operation. For an internal, exploded view, see page 4-2.
HP OmniBook 7100 Product Information 1-3 Figure 1-3. OmniBook - Rear View Table 1-2. Product Comparisons OmniBook 7100 OmniBook 4100 OmniBook 2100/3100 OmniBook 3000 Processor * Intel Pentium II (266 MHz), with MMX technology. 512-KB burst- synchronous L2 cache (high-speed bus).
1-4 Product Information HP OmniBook 7100 Turning the OmniBook On and Off • On. Press the blue power button to turn on the OmniBook. • Standby. The display turns off automatically if the computer is inactive for about 2 minutes.
HP OmniBook 7100 Product Information 1-5 Checking the Status of the OmniBook The OmniBook status panel, located above the keyboard, contains indicators that show the current keyboard status, drive activity, and power status of the OmniBook. (These indicators are on the icon PCA.
1-6 Product Information HP OmniBook 7100 The OmniBook status lights, located at the front-center of the bottom case, indicate power status and drive activity. (These lights are on the front-IR PCA.) Table 1-5. Status Lights (Front-IR PCA) Meaning Power mode Steady green light: OmniBook is running (On mode).
HP OmniBook 7100 Product Information 1-7 Resetting the OmniBook 1. Use a pen or a straightened paper clip to push the system-off button on the right side of the OmniBook. (The switch is on the motherboard.) –or– Press and hold the blue power button until the display shuts down.
1-8 Product Information HP OmniBook 7100 Table 1-8. System Memory 00000 - 9FFFF System memory A0000 - BFFFF Video C0000 - CFFFF Video BIOS D0000 - DBFFF* Free** DC000*- FFFFF System BIOS * Approximate boundary. ** Valid uses for memory addresses D0000-DBFFF: Upper memory blocks (UMBs).
HP OmniBook 7100 Product Information 1-9 Specifications The following tables list descriptions for the OmniBook and its accessories. Table 1-11. OmniBook 7100 Specifications Physical Attributes Size: 324mm×252mm×56mm (12.76”×9.92”×2.22”) closed.
1-10 Product Information HP OmniBook 7100 Preinstalled Software Microsoft Windows 95 or Windows NT 4.0. Windows 95-compatible Plug-and-Play. Windows NT 4.0 APM and PC Card Plug-and-Play. Advanced Power Management (APM 1.2). DMI 2.0 with HP TopTools 2.
HP OmniBook 7100 Product Information 1-11 Table 1-12. OmniBook 7100 Accessories OmniBook 7100-Only Accessories F1446A F1447A F1448A F1449A F1475A F1450A F1459A 24X CD-ROM drive / floppy drive combo module. 2X DVD module. LS-120 SuperDisk drive module.
1-12 Product Information HP OmniBook 7100 Internal Design The motherboard PCA is the central component of the OmniBook design. It plays a role in virtually all system functions. The CPU module (MMO) and most other subsystems connect to the motherboard.
HP OmniBook 7100 Product Information 1-13 Table 1-13. Functional Structure Function Modules Roles Bootup CPU module Motherboard BIOS IC Floppy disk module Hard disk drive Main processor (MMO). Primary system circuitry. Code for basic system functions.
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HP OmniBook 7100 Removal and Replacement 2-1 2 Removal and Replacement This chapter tells you how to remove and replace the following components and assemblies. The ones marked by • below are user-replaceable. Table 2-1. Removal Cross-Reference Audio heatsink (table on page 2-23).
2-2 Removal and Replacement HP OmniBook 7100 Notes Reassembly steps are the reverse of the removal steps. Reassembly notes are included at the end of each section below. Symbols like this throughout this chapter show approximate full-size screw outlines.
HP OmniBook 7100 Removal and Replacement 2-3 Removing the Battery or Plug-In Module (User-Replaceable) Required Equipment • None. Removal Procedure 1. Unplug the ac adapter, if present. 2. Turn the unit bottom side up. 3. Slide the latch open and pull out the module.
2-4 Removal and Replacement HP OmniBook 7100 Removing a RAM Board (User-Replaceable) Table 2-4. RAM Board Replacement Part Numbers Description Part Number Exchange Part Number RAM board, 32-MB 1818-7413 F1456-69001 RAM board, 64-MB 1818-7414 F1457-69001 Caution Handle the RAM board only by its edges and provide proper grounding.
HP OmniBook 7100 Removal and Replacement 2-5 Removing the Hard Disk Drive (User-Replaceable) Table 2-5. Hard Disk Drive Replacement Part Numbers Description Part Number Exchange Part Number Drive, hard disk (6.4GB, IBM) 0950-2829 F1440-69100 Drive, hard disk (8.
2-6 Removal and Replacement HP OmniBook 7100 Figure 2-4. Installing a Hard Drive in the Case Reassembly Notes Caution • Do not cover the vent hole in the top surface of the hard drive.
HP OmniBook 7100 Removal and Replacement 2-7 3. Reboot the computer. If you are using the Recovery CD, press ESC during reboot to cancel the OmniBook screen, ESC to display the boot-device menu, then select the CD-ROM drive as the boot device, and choose the diagnostics boot option.
2-8 Removal and Replacement HP OmniBook 7100 Removing the Keyboard (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriver. • Probe or tweezers. Removal Procedure 1. Unplug the ac adapter, if present, and remove the battery.
HP OmniBook 7100 Removal and Replacement 2-9 1. Lay the keyboard on the case slightly forward of its normal position, then connect the pointing stick cable (smaller cable). 2. Lean the keyboard against the display, then connect the keyboard cable (larger cable).
2-10 Removal and Replacement HP OmniBook 7100 Figure 2-6. Removing the Heatsink Reassembly Notes Caution Replace any thermal pads on the heatsink that are damaged. • Plug in the fan cable before inserting the heatsink into the case. • Tuck the fan cable under the heatsink.
HP OmniBook 7100 Removal and Replacement 2-11 Removing the Display Assembly (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the ac adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard (page 2-8).
2-12 Removal and Replacement HP OmniBook 7100 Removing LCD Module (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the ac adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard (page 2-8).
HP OmniBook 7100 Removal and Replacement 2-13 Figure 2-8. Removing the LCD Module Reassembly Notes • Make sure the connector on the main display cable seats correctly on the LCD connector. • Install the LCD shield and three display brackets on the LCD module, then install the complete assembly onto the posts at the top of the display case.
2-14 Removal and Replacement HP OmniBook 7100 • Install each hinge so the brighter half is attached to the display case. • When installing the hinges, do not install the outer screws until the bezel is attached. • Install the hinge end caps into the case before attaching the bezel.
HP OmniBook 7100 Removal and Replacement 2-15 Figure 2-9. Removing the Top Case Reassembly Notes Note: Installing a New Top Case Assembly Transfer the icon PCA from the old top case to the new one. • Starting at one corner, fully engage the tabs across the front edge of the top case, then lower it onto the bottom case.
2-16 Removal and Replacement HP OmniBook 7100 2. Remove these additional assemblies: • Floppy/CD-ROM module or other module (page 2-3). • Hard disk drive (page 2-5). • Keyboard (page 2-8). • Heatsink (page 2-9). • Display assembly (page 2-11).
HP OmniBook 7100 Removal and Replacement 2-17 9. Using a 5 mm hex driver, remove the standoff from the middle of the motherboard 10. Remove two screws that hold the motherboard to the bottom case. 11. Remove the screw that holds the left hinge mount to the motherboard, and the screw that holds the right hinge mount to the motherboard.
2-18 Removal and Replacement HP OmniBook 7100 Reassembly Notes Note: Installing a New Motherboard • Transfer these parts from the old motherboard to the new one: Hinge mounts, left and right. PCMCIA shield and socket, audio PCA and heatsink. Video PCA, video heatsink, and RAM board (if present) on the underside.
HP OmniBook 7100 Removal and Replacement 2-19 3. Store the serial number: If you are prompted for the serial number, type the serial number shown on the bottom of the case. If a serial number has already been stored, you must call an HP support center to change it.
2-20 Removal and Replacement HP OmniBook 7100 Figure 2-12. Removing the BIOS IC Reassembly Notes Caution Align the IC with the slot in the socket. The IC is keyed to fit correctly. If you insert the IC backward, the IC or motherboard could be damaged.
HP OmniBook 7100 Removal and Replacement 2-21 Table 2-7. Removing Display Components Component Removal Procedures Additional Steps (See figure on page 4-5) Display Bezel Keyboard (page 2-8). Heatsink (page 2-9). Remove the bezel (page 2-11). Reassembly Notes: Install the hinge end caps into the case before attaching the bezel.
2-22 Removal and Replacement HP OmniBook 7100 Component Removal Procedures Additional Steps (See figure on page 4-5) LCD Shield Keyboard (page 2-8). Heatsink (page 2-9). Display (page 2-11). LCD module (page 2-11). Screw Cover (Display) Lift off the cover.
HP OmniBook 7100 Removal and Replacement 2-23 Table 2-9. Removing Bottom Case Components Component Removal Procedures Additional Steps (See figure on page 4-6) Audio Heatsink Plug-in module (page 2-3). Hard drive (page 2-5). Keyboard (page 2-8). Heatsink (page 2-9).
2-24 Removal and Replacement HP OmniBook 7100 Component Removal Procedures Additional Steps (See figure on page 4-6) Fan Plug-in module (page 2-3). Hard drive (page 2-5). Keyboard (page 2-8). Heatsink (page 2-9). Remove the three screws at the face of the fan.
HP OmniBook 7100 Removal and Replacement 2-25 Component Removal Procedures Additional Steps (See figure on page 4-6) Pointer-control PCA Plug-in module (page 2-3). Hard drive (page 2-5). Keyboard (page 2-8). Heatsink (page 2-9). Display (page 2-11). Top case (page 2-14).
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HP OmniBook 7100 Troubleshooting and Diagnostics 3-1 3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the OmniBook and identifying faulty modules: • Troubleshooting information Troubleshooting the problem (page 3-2).
3-2 Troubleshooting and Diagnostics HP OmniBook 7100 Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration below.
HP OmniBook 7100 Troubleshooting and Diagnostics 3-3 • Separate Problems. If there is more than one symptom, separate them into distinct problems. • Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and troubleshooting suggestions to help find possible causes.
3-4 Troubleshooting and Diagnostics HP OmniBook 7100 Suggestions for Troubleshooting Table 3-1. Scope of Diagnostic Tools Function OmniBook Diagnostics Power-On Self-Test Sycard PCCtest 450 DMI/TopToo.
HP OmniBook 7100 Troubleshooting and Diagnostics 3-5 If you can’t isolate the cause of a problem using the diagnostic tools, you can use the suggestions in the following table to help find the problem.
3-6 Troubleshooting and Diagnostics HP OmniBook 7100 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Password has been forgotten Verify proper ownership, then follow the removal procedure with the owner and log the appropriate data—see page 5-1.
HP OmniBook 7100 Troubleshooting and Diagnostics 3-7 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Hard disk Hard disk never spins Check the power source. Remove and reinsert the hard drive. Check the contacts. Hard drive or contacts.
3-8 Troubleshooting and Diagnostics HP OmniBook 7100 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Special TrackPoint driver features not working If installed, remove TouchPad driver support using Add/Remove Program.
HP OmniBook 7100 Troubleshooting and Diagnostics 3-9 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Serial/Parallel General problems Check settings in BIOS Setup. Check settings in Control Panel (and in Windows NT Diagnostics).
3-10 Troubleshooting and Diagnostics HP OmniBook 7100 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Computer gets hot It is normal for the computer to get hot. Make sure the air vents are clear. DOS games and other programs that drive CPU usage toward 100% can contribute.
HP OmniBook 7100 Troubleshooting and Diagnostics 3-11 Diagnostic Tools This section describes the following diagnostic tools you can use for troubleshooting and repairing the OmniBook: • OmniBook hardware diagnostic program (below). • Power-on self-test (page 3-16).
3-12 Troubleshooting and Diagnostics HP OmniBook 7100 • On any computer with World Wide Web access, download the diagnostic software package from the OmniBook website (see page vi), run this file to unpack the files, then run diaginst to create the diagnostic disk.
HP OmniBook 7100 Troubleshooting and Diagnostics 3-13 Note that the serial and parallel port tests are more thorough if you connect a loopback connector to the port before running the test for that port. See the wiring diagrams below. 14 1 25 13 6 1 9 5 Figure 3-3.
3-14 Troubleshooting and Diagnostics HP OmniBook 7100 0182h Make sure that another application is not using all extended memory allocated by HIMEM.SYS. 0183h No extended memory. Check installation of RAM boards. Replace the motherboard. 0190h - 01A0h For 01FFFFFFh and below, replace the motherboard.
HP OmniBook 7100 Troubleshooting and Diagnostics 3-15 0703h Run BIOS Setup and disable ECP for the parallel port, then rerun the test. Replace the motherboard. 0704h - 0706h Replace the motherboard. 0707h Connect the loopback connector. 0708h Replace the motherboard.
3-16 Troubleshooting and Diagnostics HP OmniBook 7100 Power-On Self-Test Note If Quiet Boot is enabled in BIOS Setup (the default setting), press ESC during boot to see POST messages. The POST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the system BIOS runs when the computer boots.
HP OmniBook 7100 Troubleshooting and Diagnostics 3-17 Table 3-5. POST Messages Message Description 0200 Failure Fixed Disk Fixed disk is not working or not configured properly. Check to see if fixed disk is attached properly. Run Setup. Find out if the fixed-disk type is correctly identified.
3-18 Troubleshooting and Diagnostics HP OmniBook 7100 Message Description 02F7: Fail-Safe Timer NMI Failed ServerBIOS2 test error: Fail-Safe Timer takes too long. device Address Conflict Address conflict for specified device. Allocation Error for: device Run ISA or EISA Configuration Utility to resolve resource conflict for the specified device.
HP OmniBook 7100 Troubleshooting and Diagnostics 3-19 Sycard PCCtest 450 CardBus Card (Optional) The PCCtest 450 CardBus Card (version 1.05) available from Sycard Technology is an optional diagnostic tool. It is the only recommended tool that tests the functionality of the PCMCIA slots.
3-20 Troubleshooting and Diagnostics HP OmniBook 7100 Desktop Management Interface (DMI) The Desktop Management Interface (DMI) is basically a set of rules for accessing information about a personal computer.
HP OmniBook 7100 Troubleshooting and Diagnostics 3-21 Hewlett-Packard has developed a number of extensions to DMI to allow the enhanced features of HP OmniBook computer to be managed with DMI, including features such as passwords and tattooing (identifying a computer using a unique string of characters).
3-22 Troubleshooting and Diagnostics HP OmniBook 7100 BIOS Setup Utility The BIOS Setup utility provides access to basic configuration settings. It is independent of the operating system. Running the BIOS Setup Utility 1. Close all applications, then shut down Windows and reboot the OmniBook.
HP OmniBook 7100 Troubleshooting and Diagnostics 3-23 Serial Port Sets how the serial port is configured by the BIOS (specified or automatic). Enabled Base I/O address Sets the I/O address and interrupt. 3F8h, IRQ4 Infrared Port Sets how the infrared port is configured by the BIOS (specified or automatic).
3-24 Troubleshooting and Diagnostics HP OmniBook 7100 Suspend Time-out Sets the period of inactivity after which the computer goes from Standby to Suspend power mode.
HP OmniBook 7100 Replaceable Parts 4-1 4 Replaceable Parts This chapter contains an exploded view of the OmniBook and the following lists of parts: • OmniBook replaceable parts (page 4-3). • Assembly-component breakout (page 4-7) • Accessory replacement parts (page 4-7).
4-2 Replaceable Parts HP OmniBook 7100 Figure 4-1. Exploded View Display components (see figure on page 4-5) Motherboard components (see figure on page 4-6) Top case components (see figure on page 4-6.
HP OmniBook 7100 Replaceable Parts 4-3 Table 4-1. OmniBook Replaceable Parts Description Part Number Exchange Part Number User- Replaceable 1 Battery, lithium-ion F1450-80001 Yes 2 Bezel, display F144.
4-4 Replaceable Parts HP OmniBook 7100 Description Part Number Exchange Part Number User- Replaceable 30 Latch, display F1440-60968 31 LCD module (LG 14") F1440-60995 F1440-69095 32 Mount, hinge .
HP OmniBook 7100 Replaceable Parts 4-5 Figure 4-2. Display Components.
4-6 Replaceable Parts HP OmniBook 7100 Figure 4-3. Top Case Components Figure 4-4. Motherboard-Related Components.
HP OmniBook 7100 Replaceable Parts 4-7 Table 4-2. Assembly-Component Breakdown Assembly Part Number Exchange Part Number Components Part Number Included in Assembly Bottom case F1440-60957 Audio jack .
4-8 Replaceable Parts HP OmniBook 7100 Table 4-4. Part Number Reference Part Number Exchange Part Number Description User- Replaceable Heatsink, video Screw, M3×4mm 0950-2790 Adapter, ac (60W) Yes 0950-2829 F1440-69100 Drive, hard disk (6.4GB, IBM) 0950-2830 F1449-69100 Drive, hard disk (8.
HP OmniBook 7100 Replaceable Parts 4-9 Part Number Exchange Part Number Description User- Replaceable F1440-60951 Shield, PCMCIA F1440-60952 Mount, hinge (right) F1440-60953 Mount, hinge (left) F1440-.
4-10 Replaceable Parts HP OmniBook 7100 Part Number Exchange Part Number Description User- Replaceable F1441-60918 Recovery CD, French (OB7100, WNT) F1441-60919 Recovery CD, Spanish (OB7100, WNT) F144.
HP OmniBook 7100 Reference Information 5-1 5 Reference Information This chapter includes the following reference information: • Password removal policy. • Display quality statement. Password Removal Policy If the user forgets the system password, the user calls Technical Support to determine the proper removal procedure.
5-2 Reference Information HP OmniBook 7100 Hewlett-Packard Display Quality Statement TFT display manufacturing is a high precision but imperfect technology and manufacturers cannot currently produce large displays that are cosmetically perfect. Most, if not all, TFT displays will exhibit some level of cosmetic imperfection.
HP OmniBook 7100 Reference Information 5-3 Table 5-1. OmniBook 7100 LCD Guidelines (TFT) Type of Imperfection Imperfections Not Allowed LG 14” TFT, XGA Electrical Imperfections: Bright dots (a) Dark dots (a) • 7 or more single bright dots. • 7 or more single dark dots.
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1. Product Information 2. Removal and Replacement 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Information Part Number F1440-90014 Printed in U.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il HP (Hewlett-Packard) 7100 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del HP (Hewlett-Packard) 7100 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso HP (Hewlett-Packard) 7100 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul HP (Hewlett-Packard) 7100 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il HP (Hewlett-Packard) 7100, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del HP (Hewlett-Packard) 7100.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il HP (Hewlett-Packard) 7100. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo HP (Hewlett-Packard) 7100 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
