Manuale d’uso / di manutenzione del prodotto DE380 IP R del fabbricante Gigaset
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s Gigase t Gigase t DE380 IP R BA Cover DE380 IP R.indd 1 BA Cover DE380 IP R.indd 1 19.05.2008 10:30:38 Uhr 19.05.2008 10:30:38 Uhr.
1 Brief overview Gigase t DE380 IP R Brief overview Gigaset DE380 IP R 1 2 3 4 5 6 7 8 12 11 10 9 13 Keys 1 Memor y/f unction k eys 2 Cancel/delete k ey 3 Last number r edial key 4M u t e k e y 5S h i.
2 Contents Contents Brief ov er view Gigaset DE380 IP R . . . . . . . . . . . . . . . . . . . . . . . . . 1 K eys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Display symbols . . . . .
3 Contents Func tions available when ma king a telephone call . . . . . . . . . . . . . . . . . . . 22 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Mute . . . . . . . . . . . . . . . . . . . .
4 Contents Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Inser t strips . .
5 Safety precautions Safety precautions When installing, connec ting, and operat ing the telepho ne, always observe the following pr ecautions: u Only use the jacks and cables supplied. u Only use the power ada pter supplied. u Only connect the connecting ca ble to the int ended sock et.
6 Gigaset DE380 IP R – more than just a telephone Gigaset DE380 IP R – more than just a telephone Y our telephon e offers you the option of m aking (cheap) calls via the Internet (V oIP) without a PC. Y our phone can do much more besides: u Y ou can configure your phone conveniently on y our PC.
7 First steps First steps Check the package contents 1 one Gigaset DE380 IP R phone base, 2 one handse t, 3 one handse t cable, 4 one power adap ter , 5 one LAN cable, 6 one CD. Setting up the phone Please note: u Use at te mperatures up t o + 40° C.
8 First steps Connecting the handset Establishing a connection betw een the phone and the router Y ou must first connect your phone to the Int ernet bef ore you can mak e V oIP calls over the Internet. For Interne t access you need a r outer connect ed to the Internet via a modem (this may be integrat ed in the router).
9 First steps Optional: Connecting a PC to your phone Y our phone has an integ rated 2-port switch. This enables y ou, for ex ample, t o connect a PC t o your phone without havi ng t o occupy an additional connect ion por t on the rout er .
10 First steps Connecting a PC to the Web configurator Preconditions: u A standard Web br owser is inst alled on the PC, such as Internet Explorer version 6.0 or higher , or Firef ox version 1.0.4 or higher . u Y our rout er is connec ted to the Interne t.
11 First steps Once you hav e successfully established the connection, the Login Web page will be displayed in t he Web br owser . Defining and registerin g the Web configurato r's language ¤ Selec t the language. Y ou can select the language you wa nt the menus and Web configurat or dialogs to be display ed in.
12 First steps Running the configuration wizard The configuration wizard can help you adjust ne twork settings a nd enter the details of your SIP pr oviders quickly and easily .
13 First steps Entering the settings for the network (only for IP static or PPPoE networ k connection modes) IP static: ¤ Enter the IP addres s, subnet mask, standard gate way , and primar y and sec- ondar y DNS addresses. ¤ Click on the §Next >>§ button.
14 First steps Downloading general V oIP provider data ¤ Click on the §Next >>§ button. ¤ Select y our provi der and click on §Fini sh§ . The phone establishes a connection with the Gig aset server on the Interne t. The general access data for y our VoIP pr ovider are downloaded and sa ved to you r ph on e.
15 First steps Completing the V oIP sett ings Y our phone will restar t (boot sequence) when data input is complete. Once all settings ar e correct and the phone is able to establish a connection t o the V oIP server , the follo wing will appear on t he display: Y ou can now make calls with your phone via the Internet.
16 First steps Register failed u Y our personal data for regist ering with the V oIP provider ma y have been enter ed incomple tely or incorr ectly . u The ser ver addr ess f or the Vo IP ser ver has not y et been ent ered, or has been entered incorrectly .
17 Using the phone Using the phone Navigating the menu Many of your telephone's func tions are accessed using a menu that i s organ- ized in several lev els. The functions of the main menu and submenus are displa yed in lists. Main menu (first menu level) T o open the main me nu: F Pres s the menu key .
18 Using the phone Step-by-step instructions for navigating the menus Individual steps that y ou must carr y out to na vigate the menu appear in a bbre- viated form in the user guide, e.g .: F ¢ Phon e setting B ¢ Vo l u m e B The arrow ¢ means: Scroll t o the function using the up/down k eys A / C .
19 Using the phone Entering characters Lett ers and numbers are enter ed by pres sing the various dialing k eys a different number of times. This also applies when entering alphanumeric pa sswords. Example: "+ " = press the 0 key 6 t i m e s .
20 Making calls Making calls Dialing a number Entering the phone number via the keypad Y ou can make a call using the phone's handset, handsfree kit, or a connect ed headset ( ¢ page 16). o Ent er the phone number . c Lift handset. The phone number is dialed.
21 Making calls Dialing with memory keys Y ou can assign phone numbers to up t o 5 memor y keys; y ou only need to pr ess a memor y ke y once to call the number . Y ou can program memor y keys con ven iently with t he Web configu rator ¢ page 40 or via the phone's menu ¢ page 50.
22 Making calls Accepting calls Y ou can make a call using the phone's handset, handsfree kit, or a headse t ( ¢ page 16). Y ou will hear the ringer .
23 Making calls Accepting/rejecting call waiting Y ou hear the call waiting tone during a phone call. Y ou can accept the call: B ¢ Acc ept B Y ou are now connec ted t o the waiting party; the first party hears hold music. After the call has ende d press the [Hold] function k ey again to r econnect to the first party .
24 Configuring the phone via the Web configurator Configuring the phone via the Web configurator The Web configurator is the Web interface for your phone. It allows you to select the settings f or your phone's base unit via your PC's Web browser .
25 Configuring the phone via the Web configurator Logging in, setting the We b configurator language Once you hav e successfully established the connection, the Login We b p a g e will be displayed in t he Web br owser . ¤ Select the language y ou want the me nus and dialogs of the We b configura- tor t o be display ed in.
26 Configuring the phone via the Web configurator Home tab Click on ¢ Configuration Wizard , ¢ Settings , ¢ Information , or t he corre- sponding tab to select the corresponding tab. Configuration Wizard tab The configuration wizard can help y ou to adjust ne twork settings and enter the details of your SIP pr oviders quickly and easily .
27 Configuring the phone via the Web configurator IP allocation Select the necessar y settings f or operating your phone in yo ur local network and to co nn ect it to th e I nte rn et. Fo r m o re detailed explanations of the individ- ual components/t erms, see the glossary ( ¢ page 73).
28 Configuring the phone via the Web configurator Default gateway Enter the IP address f or the standard g atewa y , by means of which the local netw ork is connected t o the Internet. This is generally the local (private) IP address f or your rout er (e.
29 Configuring the phone via the Web configurator QoS Act ivating this func tion can impr ove v oice qua lity . In V oIP netw orks, voice quality i s af fec ted b y various things including t he "qual- ity of ser vice" (QoS).
30 Configuring the phone via the Web configurator ¤ Select your V oIP provider from the list. ¤ Click on the §Finish§ button. The data for the select ed provider will be loaded onto your phone. T o complete configuration of your VoIP connec tion, enter your personal account data under "Account Settings" ¢ page 31.
31 Configuring the phone via the Web configurator RTCP port Specifies the local communicati on port that t he phone should use t o receiv e voic e dat a. Ente r an even number between 1024 and 49152. If you enter an odd number , the next lowest ev en numb er will be selected aut omatically (e.
32 Configuring the phone via the Web configurator Authentication Pas sword Enter the code word (password) you r eceived from your V oIP provider and confirm it in the Confirm Password field. The phone needs the password when registering with the SIP pr oxy/registrar ser ver .
33 Configuring the phone via the Web configurator Proxy Port Enter the number of the communication port that the SIP pro xy uses to send and receive signaling data (SIP port). Port 506 0 is used by most VoIP pro viders. Use Outbound Proxy Define whether or not the outbound pr oxy should be se t.
34 Configuring the phone via the Web configurator For incoming calls If port forwarding is activ ated or a DMZ is set up f or the phone on the r outer , no special settings are r equired for incoming calls. If this is not the case, an entry in the NA T routing table (in the r outer) is neces- sar y in order f or the phone to be reached.
35 Configuring the phone via the Web configurator Security Settings The Secure Real- T ime T ranspor t Protocol (SRTP) allows y ou to encrypt voice data transmitted using the Real- Time T ranspor t Pro tocol (RTP). Secure RTP Activ ate or deactivat e SRTP .
36 Configuring the phone via the Web configurator V oice Settings Y ou can set various parameters for v oice transmission, e.g., the compression method (code c) to be used. These paramet ers should only need adjusting if so requir ed by the SIP gat eway or SIP pr oxy y ou are using.
37 Configuring the phone via the Web configurator Y ou can influence the voice quality by selecting (bearing in mind the band- width of your DSL connection) the voice codecs y our phone is to use, and spec- ifying the order in which the codecs are t o be suggested when a V oIP connec- tion is established.
38 Configuring the phone via the Web configurator ¤ Set the ringer . Y ou can choose from a selection of 10 ringers. Y ou can assign your own audio files to ring ers 9 and 10 and to the on-hold tone. The files must be µ-law encoded, less t han 22 kB in size, and imported from yo ur PC.
39 Configuring the phone via the Web configurator Program keys Assign functions or dir ect-dial numbers to the pr ogrammab le keys on the right- hand side of your phone.
40 Configuring the phone via the Web configurator Alarm Settings Y ou can program up to three alarm se ttings. For each setting you can define whether the alar m should g o off on a specif ic date or daily . Phonebook Y ou can save up to 200 phone number s (32 digits max.
41 Configuring the phone via the Web configurator u T o mark an entr y and d ial the numb er: Click on the radio button of the corr esponding entr y . Click on [Dial Out] . u T o import or expor t the phonebook as a CSV file: – Selec t the file and click on [Import] .
42 Configuring the phone via the Web configurator Received Calls The last calls r eceived on yo ur phone are sa ved with the pho ne number (or name if in the phonebook), call time, and call dura tion. T o make a call t o a number in the list of accepted calls, see ¢ page 21.
43 Configuring the phone via the Web configurator Management Administration Restricting acces s to the Web configurat or . Remote Administration The Web configurator can only be accessed from the IP address pr ogrammed here. Acces s is always permitt ed if 0.
44 Configuring the phone via the Web configurator Date and Time Define whether you want to obtain date and time info rmation automatically from a time ser ver (NTP ser ver) or enter the date and time manually.
45 Configuring the phone via the Web configurator Reboot Y ou may have t o reboot your phone in certain operational situations, for instance to sa ve changes y ou have made. Click on [OK] to reboo t you r phone. Device Configuration Y ou can save or rest ore your phone's conf iguration o r reset it to the defa ult set- tings.
46 Configuring the phone via the Web configurator Firmware Update Firm ware updat es are a vailable from the G igaset websit e to alwa ys k eep your phone up to date. Y ou can update your phone automatically or manually . Network de vices connected t o the phone are unable t o access the ne twork dur- ing firmwar e updating.
47 Configuring the phone via the Web configurator Information tab Y ou will see an overview of important settings f or your phone..
48 Adjusting settings via the phone menu Adjusting settings via the phone menu Setting the language A number of languages are available for y our phone's display . F ¢ Phon e setting B ¢ Language B AC Selec t language. B Press the OK k ey Setting call forwarding Y ou can forward incoming calls au tomatically to another number .
49 Adjusting settings via the phone menu Setting the alarm clock Y ou can save up to 3 entries. F ¢ Phon e setting B ¢ Alarm B The follo wing functions can be selected with AC : Add alarm item o Enter the dat e in mm.dd.yyyy format or do not enter a date: the alar m time will app ly eve r y day .
50 Adjusting settings via the phone menu Creating and managing phonebook entrie s Y ou can save up to 200 phone number s (32 digits max.) and corresponding names (18 digits max.
51 Adjusting settings via the phone menu New entry Enter the name and confirm with B ; enter the number (32 digits max .) and confir m with B ; press F t o ret urn to the idle displa y . Search entry Y ou can search f or an entry by entering the first le tter of the name.
52 Adjusting settings via the phone menu Programming function keys/memory keys The five k eys on the right of t he phone are pr ogrammable. Y ou can assign two different func tions to each k ey; to switch between functions, pre ss and release the s hif t key = and then pres s the appropriat e direct dial or function k ey .
53 Adjusting settings via the phone menu Setting up the network Call up the current ne twork settings or selec t the settings necessary to operate your pho ne in your local netw ork and connect it to the Internet. For mor e detailed explanations of the individu al compo nents/terms, se e the glos sar y ( ¢ page 73).
54 Adjusting settings via the phone menu DNS setting Select the primary or secondar y DNS address and enter the DNS server address. PPPoE setting Enter the user name and password y ou have receiv ed from your provider . NTP setting Enter the addr ess of a time ser ver from whic h your phone will acquir e the current time.
55 Menu tree Menu tree With the telephone in idle status , press F (open main menu): Phone book View entry ¢ page 50 New entry ¢ page 50 Search entry ¢ page 50 Memor y check ¢ page 50 Delete all .
56 Operating the phone as a router Operating the phone as a router Y ou can also connect your phone direc tly to a DSL modem without the need f or a ro uter (Router Mode). 1. Co nnect an E ther net ca ble p lug to the L AN s ocket on th e rear of th e ph one.
57 Appendix Appendix Care ¤ Wipe the telep hone wi th a damp cloth (do no t use solvent) or an antistatic cloth. Never use a dr y cloth. This can cause static. Insert strips Blank insert strips for t he memor y keys can be f ound on the Interne t at www .
58 Appendix Y ou cannot mak e calls via VoIP . No netw.connection is displayed. ¤ First wait a fe w minutes. This is often a shor t-term event that corr ects itself after a short period of time. If the message is still displayed, proceed as f ollows: ¤ Check whethe r your phone's Etherne t cable is correc tly connected t o the rou ter.
59 Appendix Service (Customer Care) Customer Care W arrant y for Cordless Products T o obtain Customer Care Warranty service, product operation in formation, or for problem resolution, call: T oll Free: 1-866-374-3864 9:00 a.m. – 5:00 p.m. Monday-Saturday www .
60 Appendix – Products which ha ve had warranty s tickers, electr onic seri al number and/or seri al number label remov ed, altered, r endered il legible or fraudulently applied to other equipment. – Signal reception problems (unless caused by defec t in ma terial or workmanship in the Product).
61 Appendix 7. DISCLAIMER OF W ARRANTIES GIGASET USA AND ITS SUPPLIE RS PROVID E THE PRODUCT AND SUPPORT SERVICES (IF ANY) AS IS AND WITH ALL F AUL TS.
62 Appendix AMOUNT ACTU ALL Y PAID B Y Y OU FOR THE PR ODUCT OR FIVE DOLL ARS ($5.00 USD). THE FOREGOING LIMIT A TIONS , EXCL USIONS AND DI SCL AIMERS S HALL APPL Y T O THE MAXI- MUM EXTENT PER MIT TE D BY APPLIC ABLE L AW , EVEN IF ANY RE MEDY F AI LS IT S ESSEN- TIAL PURPOSE.
63 Appendix Radio Frequency Inte rference Statement Note : This equipment has been test ed and found to com ply with the limits for a Class B digi tal device, pursuant to Part 15 of the FCC Rules. These limi ts are designed t o pro vide reasonable prot ection ag ainst harmful int er fer ence in a residential installation.
64 Appendix Disposal All electrical and elec tronic equipment must be disposed of separately from general household waste using the sites designat ed by local authorities. The appropriat e disposal of used electronic eq uipment ser ves to pr event po tential harm to the en vironment and to health.
65 Appendix Free software The firmwar e for y our Gigaset DE380 IP R includes free software that is licensed under the GNU Ge neral Public License. Th is free sof tware was develop ed by a third par ty and is prot ected b y copyright. Y ou will find the license text in its orig- inal English version on the pages that f ollow .
66 Open Source Software Licenses Open Source Software Licenses GNU General Public License (GPL) V ersion 2, June 1991 Copyright (C) 1989, 199 1 Fr ee Soft ware Foundation, Inc.
67 Open Source Software Licenses hav e made it clear that any patent must be licensed for ev er yone's free use or not l icensed at all. The pr ecise te rms and conditions f or cop ying, distribution and modification f ollow . GNU GENERAL PUBLIC LICENSE TERMS AND C ONDITIONS FOR COPYING, DISTRI BUTION AND MODIFIC A TION 0.
68 Open Source Software Licenses use in the most ordinar y way , to print or display an announcement i nclu- ding an appropriat e copyright notice and a notice that ther e is no warranty (or else, say.
69 Open Source Software Licenses form) with the major components (compiler , kernel, and so on) of the opera- ting system on which the ex ecutable ru ns, unless that component itself accom- panies the ex ecutable.
70 Open Source Software Licenses If any portion of th is section is held invalid or unenfor ceable under any particu- lar circumstance, the balance of the sectio n is intended to apply and the section as a whole is intended t o apply in other circumstances.
71 Open Source Software Licenses NO W ARRANTY 11. BEC AUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS N O WA R- RANT Y FOR THE P ROGRAM, T O THE EXTENT PERMITTED BY APPLI C ABLE L AW .
72 Open Source Software Licenses How to Apply These T erms to Y our New Prog rams If you de velop a new program, and y ou want it to be o f the greate st p ossi ble u s e t o t h e p u b l i c , t h e b es t w ay to a c h i e v e t h i s i s t o m ak e i t f r e e s o f t wa r e w h ic h ev er yone can redistribute and cha nge under these terms.
73 Glossary Glossary A ADSL Asymmetric Digital Subscriber Line Special f orm of DSL . ALG Application La yer Gat ewa y NA T control mechanism of a rout er . Many r outers with integrated NA T use AL G. ALG lets the data pack ets in a V oIP connection pass and adds the public IP addres s of the secure private netw ork.
74 Glossary Chatting Form of communication on the Interne t. During a chat, brief messages are ex changed between the communicating pa r ties in real time. Chatting in this sense is underst ood to be a written f orm of commun ication. Client Application that req uests a ser vice from a se r ver .
75 Glossary D DHCP Dynamic Host Conf iguration Pro tocol Internet pr otocol that handles the automatic as signment of IP addresses to Network subscribers . The protocol is made available in the network b y a ser ver . A DHCP ser ver can, for example, be a ro uter .
76 Glossary DSLAM Digital Subscriber Line Access Multiplexer The DSL AM is a switch cabine t in an exc hange at which all subscriber con- nect ors converg e. DTMF Dual T one Multi- Fr equency Another description fo r dual tone multi-frequency diali ng (D TMF).
77 Glossary F Firewall Y ou can use a f ire wall to pro tect y our network against unauthorized external access. This inv olves combining various measures and t echnologies (hard and / or so f t ware ) to c on t rol th e f lo w of data between a private ne twork you wish to pro tec t and an unprot ected netw ork (e.
78 Glossary G.726 St a n d a r d fo r a Codec . G.726 delivers good voice quality . It is inferior to the quality with codec G.711 but better than with G.
79 Glossary I IEEE Institute of Electrical and Electr onics Engineers International body that defines standa rds in elec tronics and elec trot echnol- ogy , concerned in par ticular with th e standardization of L AN technology , transmission pr otocols, data transfer rate, and wiring.
80 Glossary L LAN Local Area Netw ork Netw ork with a r estrict ed physical rang e. A L AN can be wir eless (WLAN) and/or wired. Local IP address The local or privat e IP address is the a ddress f or a network co mponent in the local network (L AN). The network operator can as sign any addr ess he or she wants.
81 Glossary N NA T Network A ddress T ranslation Met hod for conv erting (private) IP address t o one or more (public) IP addres ses. NA T enables the IP addresses of Ne twork subscribers (e.g., V oIP telephones) in a LA N to be concealed behind a shared IP address for th e Router on the Internet .
82 Glossary Port number Indicates a specific application of Network subscribers . Depending on the setting in the LAN , the por t number is permanently assigned or else it is newl y assigned with ea ch access. The combination of IP address / Por t number uniquely identifies the recipi- ent or sender of a data packe t within a network.
83 Glossary R RAM Random Access Memory Memor y in which you hav e reading and storage rights. Items such as melo- dies and screen pictur es are sav ed in the RAM af ter you ha ve loaded them onto t he phone via the W eb configur ator . Registrar The registrar manages the Ne twork subscribers current IP addres ses.
84 Glossary S Server Pro vides a ser vice to o ther Network subscribers ( Clients ). The term can indicate a com puter/PC or an application. A server is addres sed via IP address / Domain name and Por t . SIP (Session Initiation Protocol) Signaling pr otoco l independent of voice communicatio n.
85 Glossary T TCP T ransmission Contr ol Prot ocol T ranspor t protocol . Session-based transmis sion prot ocol: it sets up, moni- tors, and t erminates a connection be tween sender and recipient f or trans- por ting data. TLS T ranspor t Layer Security Pro tocol f or encr ypting data transmis sions on the Internet.
86 Glossary User identification User ID Name/number combination for acces s , e.g., to y our V oIP account. V V oice codec See Codec . Vo I P V oice over Inte rnet Pro tocol T elephone calls are no longer placed and transmitted over the t elephone netw ork but over the Interne t (or other IP netw ork s).
87 Index Index A Accept ed calls . . . . . . . . . . . . . . . . . . 42 Accepting calls . . . . . . . . . . . . . . . . . 22 Activating/deac tivating handsfree mode . . . . . . . . . . . . . . . . . . . . . 22 Adjusting the volu me . . . . . . 22 , 37 , 49 Administration (Web configurat or) .
88 Index Lizenz GPL . . . . . . . . . . . . . . . . . . . . . . . . 66 Load provider data . . . . . . . . . . . 14 , 29 M Memor y keys . . . . . . . . . . . . . . . 21 , 52 Menu navig ation . . . . . . . . . . . . . . . . . . . 17 over v iew . . . . .
89 Index SIP . . . . . . . . . . . . . . . . . . . . . . . . 13 Vo I P , s e e Vo I P s e t t i n g s SIP port . . . . . . . . . . . . . . . . . . . . . . 30 Specifications . . . . . . . . . . . . . . . . . . 64 SRTP . . . . . . . . . . . . . . . . . .
BA Cover DE380 IP R.indd 2 BA Cover DE380 IP R.indd 2 19.05.2008 10:30:39 Uhr 19.05.2008 10:30:39 Uhr Issued by Gigaset Communications GmbH Schlave nhorst 66, D-46395 Bocholt Gigaset Communications GmbH is a trademark licensee of Siemens AG © Gigaset Communications GmbH 2008 All rights reserved.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Gigaset DE380 IP R è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Gigaset DE380 IP R - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Gigaset DE380 IP R imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Gigaset DE380 IP R ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Gigaset DE380 IP R, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Gigaset DE380 IP R.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Gigaset DE380 IP R. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Gigaset DE380 IP R insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
