Manuale d’uso / di manutenzione del prodotto C300PL del fabbricante Canon
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HD Camcor der PUB. DIE-0406-001 The warranty information for Australia and New Zealand is at the end of this Instruction Manual. C OP Y.
2 Important Usage Instructions WAR NI NG TO REDU CE THE RISK OF FIRE OR ELECTRIC SHO CK, DO NOT E XPOSE THIS PRODUCT TO RAIN OR MOISTURE. WAR NI NG TO REDU CE THE RISK OF ELECTRIC SH OCK, DO NO T EXPOSE THIS PRODU CT TO DRIPP ING OR SPLASHI NG.
3 European Uni on (and EEA) only . Thes e sym bols i ndicat e that this prod uct is not to be disposed of with your hous ehold waste, accor ding to the WEEE D irective (2002/96/EC), the Battery Dire ctive (2006/66/EC) and/or your national law s implementing those Dir ectives.
4 Importan t Safety Ins tructions This Class B digita l apparatus complies with Canadian ICES -003. In these safety instructions the wo rd “apparatus” refers to the Canon HD Camcorder EOS C300 / EOS C300 PL an d all its ac cessories. 1. Read these instructions.
5 Highlights of t he EOS C300/C300 PL The Canon HD Camcor der EOS C3 00/C300 PL has been designed to meet the demanding needs and hig hest expectations of industry pr ofessionals. The f ollowing ar e just some of the many featur es that will help turn your creativ e vision into r eality .
6 Custom pict ure settings Wi th custom pictur e settings ( A 101), you can enjoy unparalleled im age contro l to deliver the “loo k” you want by adjusting par ame ters, such as gamma and sharpness.
7 1. Introduction 11 About t his Manual 11 Conventions Used in this Manual 11 Suppl ied Access ories 13 Names of Parts 14 Grip Unit 19 Monitor Un it 2 0 Handle U nit 22 2.
8 Sett ing the Time Co de 73 Selecting the Running Mo de 73 Selecting D rop or Non- Drop Frame 74 Putting the Time Code Display on Hold 74 Setting the Us er Bi t 76 Synchroni zing with an External Dev.
9 Clip Op erations 118 Using the C lip Menu 118 Displaying Cl ip Information 119 Adding $ Mar ks or % Mar ks 120 Deleting $ Ma rks or % Marks 120 Copying Clips 121 Deleting Clips 122 Deleting the User.
10 C OP Y.
1 11 Introduct ion About this Manual Than k yo u for pur cha sin g the Cano n EO S C30 0/C3 00 PL . Pl e ase read this manual car efully before y ou use the camcor der and retain it for future re ference. Sho u ld the camcorder fail to operate corr ectly , refer to T rouble shooting ( A 162).
About this Manual 12 Operating modes indicates that a functi on is availabl e in the operating mode indicat ed and indicates that the function is not available. For a de tailed explanation, r efer to Tu r n i n g t h e C a m c o r d e r O n and Off ( A 26).
13 Supplied Access ories Supplied Accessories The following acce ssories ar e supplied with the camcor der . 1 Comes pre -atta ched t o th e camc order . 2 Used to secure the opt ional WF T -E6 W ireless File T r ansmi tter , when it is attached to the camco rder .
Names of Parts 14 Name s of Par ts 6 7 8 9 10 11 12 13 16 5 4 3 2 1 15 14 1 MAGN. (magnification) button ( A 70)/ Assignable bu tton 1 ( A 99) 2 PEAKING button ( A 70 ) / Assignable bu tton 2 ( A 99) .
15 Names of Parts 29 17 18 19 20 21 22 23 24 25 26 27 28 30 31 17 WF T t ermin al ( A 47 ) 18 EXT (external signal) terminals 1 and 2 ( A 34) 19 REM OTE te rmina l For connecting commer cially available remote contr ollers.
Names of Parts 16 33 39 40 41 42 34 35 36 37 38 32 #$ 32 ST ART/ST OP button ( A 49) 33 # EF Lens mount index ( A 32) 34 # EF-S Lens mount index ( A 32) 35 # Lens release button ( A 32) 36 # EF Lens l.
17 Names of Parts 54 55 56 57 58 59 64 63 62 61 60 53 52 51 50 49 48 47 46 45 44 43 43 Viewfinder unit 44 Viewfinder uni t LOCK/RELEASE screw ( A 171) 45 (rear panel’ s backlight) button ( A 53) 46 FUNC.
Names of Parts 18 66 67 68 69 65 65 T ape measure hooks Use the hooks to accurately measure the distance from the focal plane. 66 Focal plane marks 67 Socket for the WF T At tachment Brac ket ( A 47) 68 Strap mounts ( A 39) 69 Accessory shoe with mounting hole for 0.
19 Names of Parts Grip Unit 5 6 7 1 2 3 4 1 MAGN. (magnific ation) button ( A 70 )/ Assignable bu tton 7 ( A 99) 2C o n t r o l d i a l ( A 62, 64) 3S T A R T / S T O P b u t t o n ( A 49) 4 Grip belt.
Names of Parts 20 Monitor Un it 2 1 3 4 5 6 Oper ation panel ( A 21) 1L C D p a n e l 2 MIRROR button ( A 36) 3 Micr ophone lock scr ew ( A 80) 4 Micr ophone holder ( A 80) 5 Micr ophone cable clamp (.
21 Names of Parts Operation panel 19 20 24 23 22 21 12 11 10 9 8 7 13 14 15 16 17 18 7 DISP . (display) button ( A 52, 115) 8 Ñ (stop) but ton ( A 114)/ Assignable button 14 ( A 99) 9 WFM (waveform monitor) button ( A 88)/ Assignable bu tton 8 ( A 99) 10 Ú (skip backwar d) button ( A 116)/ Assignable button 13 ( A 99) 11 EDGE M ON.
Names of Parts 22 Han dle Uni t 3 1 2 4 1 Moun ting hole for 0.64 cm (1/4 in.) scr ews 2 Front accesso ry shoe 3 T op accessor y shoe 4L o c k s c r e w ( A 39) C OP Y.
2 23 Preparations Pr eparing the Power Supply Y ou can power the camcor der using a battery pack or dir ectly using the compact power adapter . If you connect the compact power adapter to the camcor der while a battery pack is attached, the c amcorder will dr aw power fro m the power outlet.
Preparing the Power Supply 24 Att achi ng the Batte ry Pac k 1S e t t h e Q switch to OFF . 2 Slide the BA TT . OPEN switch in th e direction of the arr ow and open the battery compartme nt cover . 3 Insert the battery pack all the wa y into the compar tment as shown in the illustration and press it gently toward th e left until it clicks.
25 Preparing the Power Supply Press the BA TT . INFO button to display the r emaining battery time and available r ecord ing time (displays for 5 seconds).
Preparing the Power Supply 26 T urning the Camcord er On and Off The camcor der has two operating modes: C AMERA ( ) mode for mak ing recordings an d MEDIA ( ) mode for playing ba ck recor dings. Se lect the operatin g mod e usin g the Q switch. T o turn on the camcorder Set the Q switch to CAM ERA for mode or MEDIA for mode.
27 Date, Time and Language Settings Date, Time and Language Settings Setti ng the Dat e and Time Y ou will need to set the date and t ime of the camcorder be fore you can start using it.
Date, Time and Language Settings 28 Displaying the Date and Time while Recording Y ou can display the date and time on the scr een. 1 Press the MENU button. 2 P ush the joystick up/down or turn the SELECT dial to select [ £ LCD/VF Setup]. 3 S elect [ Custom D isplay 2] and the n [Date /Time] in a simi lar fashi on.
29 Using the Menus Using the Menus In mode, many of the camc order’ s functions can be adjusted from the menu for general settings, wh ich opens after pr essing the MENU button. Y ou can also re gister frequently used menu settings in a customized submenu (My Menu) for easy acce ss.
Using the Menus 30 • Th e orange selection fram e will appear on a setting option. • Pr ess the CANCEL button to return to the previous submenu. 6 Push the joystick up/down or turn the SELECT dial to select the des ired setting op tion and then press SET .
31 Using the Menus Resetting th e My Menu Submenu 1 Reset all the menu settings re gistered to the My Menu submenu. [M y M e n u ] > [Edit] > [Reset All] 2 Select [OK] and then press SET twice.
Preparing the Camcorde r 32 Pr eparing the Camcor der This section outlines the basic pr ep arations for the camcorder such as attaching a lens and a ttaching the modular units t o the camcorder: monitor unit, gr ip unit, ha ndle unit, thumb rest, eye cup, etc.
33 Preparing the Camcorde r # Attaching an EF Lens 1 Set the Q switch to OFF . 2 Remove the body cap from the cam cor der and any dust caps fr om the lens. 3 Attach the lens to the camcorde r and tur n the lens in the directio n of the arrow until it clic ks in place.
Preparing the Camcorde r 34 •A s l o n g a s [ ~ Ca mera Setup] > [P er ip h. Il l um . C o rr . ] i s se t t o [ On ] , the camcor der will automatically appl y the appropri ate corre ction data.
35 Preparing the Camcorde r Removi ng the Mo nitor U nit 1 Set the Q switch to OFF . 2 Disconnect the monitor unit’ s cables from the camcor der’ s EXT 1 and E XT 2 terminals. • Pull back the metallic tips of the cable to r elease the cable and then disconnect the cable.
Preparing the Camcorde r 36 Diop tric Adjustm ent T ur n on the camcor der and adjust the dioptric adjustment dia l. Attachin g the Viewfinder Cap Pointing the viewfinder lens at the sun or other strong light source s may cause damage to internal compon ents.
37 Preparing the Camcorde r • While recor ding with the LCD pane l rotated in a dif feren t dir ection or angle (f or example, facing towar d the subject), you can press the MIRROR button repeatedly to in vert the image on the screen horizon tally , vertically or bot h ways .
Preparing the Camcorde r 38 Using a T ripod with 0.64 cm ( 1/4 in.) Mounting Screws T o use a tripod w ith 0.64 cm (1/4 in.) mounting scr ews, first attach the supplied tripo d adapter base to the camcor der and then attach the tripod to the adapter base.
39 Preparing the Camcorde r Adjust ing the Grip Belt Adjust the grip be lt so tha t you can reac h the ST A RT/STOP button on the grip unit with yo ur index finger but still ha ve a comfortable but secure gri p. IMPORT ANT • Be careful not to drop the camcor d er when adjustin g the grip belt.
Preparing the Camcorde r 40 Attaching t he T erminal Covers Insert the connectin g strip into the opening to attach the termi nal cover . NOTES • If the connecting strip is dif ficult to gr asp, use a pair of twee zers or simil ar tool .
41 Preparing Re cording Media Pr eparing Recording Media The camcorder r ecords clips to 1 CompactFlash (CF) car ds and photos* to . SD and / SDHC memo ry cards. The cam corder is equipped with two CF car d slots. Initialize r ecording media ( A 43) when yo u use them with this camcorder for the first time.
Preparing Reco rding Media 42 Removing a CF car d 1 Wait un til the ac cess indi cator f or the ca rd slot wit h the CF card to be re moved is off . 2 Slide t he CF c ard slot co ver sw itch i n the di re ction o f the a rro w . • The CF car d slot cover will o pen upwar d (slot A) or downwar d (slot B).
43 Preparing Re cording Media Initializing t he Recording Media The first time you use any r ecord ing media with this cam corder , initialize it f irst.
Preparing Reco rding Media 44 Pre ss t he SLO T SELE CT but ton. • The access indicator of the selected CF car d slot will illu minate in gr een. On the scre en, the CF car d selected is indicated with a Ð ma rk next to CF car d icon and in the r ear panel, with a Î mark on top of th e CF card icon.
45 Preparing Re cording Media Checking the Available Recor ding Time When the camcor der is in mode, the display on the up per left of the scr een indicates which CF card slot is in use an d the available recor ding time (in minutes*) that remains on each CF car d.
Adjusting the Black Balance 46 Adjusting the Black Balance Y ou can have the camcorder a djust the black balan ce automaticall y when ambient temperature changes considerably o r if there is a noticeable change in a tr ue black video signal. 1 O pen the [ABB] screen.
47 Remote Operati on Via the Wi-Fi Remote App lication Remote Operation Via the Wi-Fi Remote Applic ation Y ou can attach an optional WF T -E6 Wireless F ile T ransmitter to the camco rder and operate.
Remote Op eration Via t he Wi-Fi Remote Applic ation 48 C OP Y.
3 49 Recording Recor ding Video This section explains the r ecording basic s. Before you begi n r ecording, m ake a test recor ding first to check if the camcor der operates corr ectly . Record f or appr oximately 6 minutes at 50 Mbps ( A 55). Should the camcorder fail to oper ate correctly , ref er to Tr o u b l e s h o o t i n g ( A 162).
Recordin g Video 50 2 P r ess the ST ART/STOP button to begi n recor ding. • Recording starts. T he tally lamp illuminates and the reco rding indicator [ Ü REC] a ppears at the top of the scr een.
51 Recording V ideo • Y ou can use [ w Other Functions] > [Clips] > [D elete Last Clip] ( A 153) to delete the last clip r ecorded. However , you cann ot delete the last clip if double slot re cording is on.
Recordin g Video 52 On screen Di splays Refer to this section for an e xplanat ion of the various screen di splays that appear in mode. Y ou can use the custom display function ( A 110) to turn off indiv idual onscreen displays if they ar e not requir ed.
53 Recording V ideo Rear Panel Displays Y ou can check the following information on th e rear panel. This allows you to easily adjust m ain camera functions like the shutter speed, white bal ance and ISO speed/gain even when the monitor unit is not attached to the camcor der without having to use the viewf inder .
Recordin g Video 54 1 Disp layed also i n mode . 2 In these sh utter speed modes, only the denominator i s displayed - indicates a shutter speed of 1/100, etc. 3 Only disp layed while adjust ing th e sett ing. 4 Only when an optional WF T -E6 Wireles s File T ransm itter is c onnect ed to the camcor der .
55 Video Configuration: Type of Re cordin g, Bit Rate, Reso lution and Frame R ate Video Configuration: T ype of Reco rding, Bit Rate, Resolution and Frame Rate Before you recor d, select the bit rate, resolution (frame s ize) and frame rate that best match your creative needs.
Video Configuration: Type of Recordin g, Bit Rate, Reso lution and Frame Rate 56 Available bit rate, resolution an d frame rate setting s * The first li ne indicat es the bit rate (in Mbps) ; the second lin e indicate s in parent heses whethe r the bit rate is constant (CB R) or varia ble (V BR), and the colo r sampl ing.
57 Changing Main Camera Functions with the FUNC. Button Changing Main Camera Functions with the FUNC. Button Y ou can adjust three main camera functions –shutte r speed, white balance and ISO speed/g ain– using the FUNC. button (direct setting mode).
Shutter Sp eed 58 Shutter Speed Set the shutter speed based on the reco rding conditions . For example, you may want to set slower shutter speeds in darker envir onments. The cam corder offers the following 5 modes. [Speed]: Allows you t o set the shutter speed (in fractions of a second).
59 Shutter Speed Changing the Shut ter Speed Mode and V alue 1 Open the shutter [Mode] submenu. [ ~ Cam era Se tup] > [Shu tter] > [Mode] 2 Select the desir ed mode and then pr ess SET . • If you selected [Speed] (the default value) y ou can select the increm ent scale to use when adjust ing the shutter speed; other wise, skip to step 5.
Shutter Sp eed 60 NOTES • When recor ding under artificial light sour ces such as fluorescent, mer cury or haloge n lamps, the screen may flicker depending on the shutter speed. T o avoid the flic ker , set the shut ter speed mode to [Speed] and set the shutter speed to 1/50* o r 1/100 (or an eq uivalent shutter speed in angle mo de).
61 ISO Speed/ Gain ISO S peed/Gai n Depending on the shooting conditions you may want to adjust the brightness o f the image. Y ou can do so by changing the ISO speed or gain value to adjust the sensitiv ity of the sensor .
ISO Spee d/Ga in 62 Using the Contr ol Dial Y ou can adjust the value of the ISO speed o r gain us ing the contr ol dial on the camcorder o r that on the grip unit. Y ou w ill need to set the control dial’ s function to [I SO/Gain] in advance. Assigning ISO Speed/Gain Control to the Contr ol Dial 1 Open the [Control Dial] submenu.
63 ND Filter ND Filter Using the ND f ilters allows you keep the apertur e within an appropriate range when r ecor ding in bright su rroundin gs*. * Closin g down the a pertur e wh en r ecor ding un der brig ht con dition s may ca use th e pictu r e t o appear soft or out of focus.
# Adjusting the Aperture 64 # Adjusting the Ap erture Y ou can affect the bri ghtness of your recor dings or ch ange the depth of field by adju sting the aperture. F or example, use a small apertur e value fo r a shallow depth of f ield that isolates the subject in focus and nicely blurs the backgro und.
65 # Adjusting the Aperture 1 Press the current aper ture value on the Wi-Fi Remote sc r een. 2 Select th e desir ed ap ertur e val ue fr om the list. • Y ou may need to scroll up/do wn to see all the available values. • Alter natively , you can pr ess IRIS [+] to open the aper tur e or IRIS [-] to close the apertur e in 1/8-stop increm ents.
White Balance 66 Whit e Balance The camcor der uses an electronic whit e balance pr ocess to calibrate the pictur e and ensure accurate c olors under diff erent lighting conditions.
67 White Balance 3 Push the joystic k up/down or tur n the SELECT dial to chan ge the adjust ment value and then press SET . • The selected adjustment valu e will be set and the cam corder wi ll exit the direct setting mode. • On th e screen: The selec ted adjustment value wil l a ppear next to the white balance icon.
White Balance 68 • The selected value will be displayed on the Wi-Fi Remote scr een and will be applied on the camcor der . If you selecte d Å A or Å B: 3 P oint the camcorder at a whit e object so that i t fills t he whol e screen. • Use the same lighting c onditions you plan to use when r ecordin g.
69 Adjusting the Focus Adjusting the Focus The camcor der does not have automatic focus control and fo cusing is done manually using t he focus ring on the attached lens. Never theless, the camcord er offers focus a ssistance functions to help you adjust the focus mor e accurately .
Adjusting the Focus 70 NOTES • If the focus mode switc h on the EF lens is set to MF , you will no t be able contro l the focus thro ugh remote operation.
71 Onscr een Markers and Zebra Patterns Onscr een M arkers and Ze bra Patterns Using onscreen mar kers allows you to make sure your su bject is co rrectly fr amed an d is within the appr opriate safe area. The zebra patterns help you identify areas that ar e over exposed.
Onscr een Markers and Zebra Patterns 72 NOTES • If you set an assignable button to [Marker s] ( A 99), you can pr ess the button to turn the onscreen marker s on and off. Displaying Zeb ra Patterns The camcor der has a zebra pattern feature tha t shows black and white diagonal stripes over areas that ar e over exposed.
73 Setting the Time Code Setting the Time Code The camcor der can genera te a time code signal and e mbe d it in your r ecordings. Y o u can have the camcorder output the time code signal from the HD/SD SDI term inal or TIME CODE ter minal ( A 79 ).
Setting the Time Code 74 • The time code setting screen appears with an ora nge selection frame indicating the hours. • T o reset the time code to [00:00:00.00], select [Reset] instead. If the running mode is set to [Fr ee Run], the time code will be r eset the moment you pr ess SET and keep running continuously fr om 00:00:00.
75 Setting the Time Code NOTES • When [ w O ther Functions] > [24.00P] is set to [On] o r [ w Other F unctions] > [Frame Rate] is set to [23.98P], the fram es value in the time co de runs from 0 to 23. When [Frame Ra te] is set to [25.00 P], [50.
Setting the Us er Bit 76 Setting the User Bit The user bit display can be selected from the date or the time of recor ding, or an identification code consisting of 8 characters in the hexadecimal system. T here ar e sixteen possible characte rs: the numbers 0 to 9 and the letters A to F .
77 Synchronizing with an External Device Synchr onizing with an External Device Using genlock synchronization, you can synchronize this cam cor der’ s video signal to that of an external video device. Similarly , using an external time code signal, you can synchr onize this camcor der’ s time code to the external signal.
Synchronizing with an External Device 78 Time Code Signal Input An external SMPTE-standard L TC timing signal received fr om the TIME CODE terminal w ill be rec orded as the time co de. The user bit of the external timing signal can also be recor ded.
79 Synchronizing with an External Device Refer ence Video Signal Output Y ou can output the camcor der’ s video signal as a r efer e nce sync signal (analog black burst or tri-level signal) through the SYNC OUT terminal to synchr oniz e an external device to this camcor der .
Recording Audio 80 Rec or ding A udi o The camcor der features two-channel li near PCM audio re cording and pl ayback with a sampling fre quency of 48 kHz. Y ou can r ecord audio using commerci ally availa ble micr ophones (XLR terminal, MIC terminal) or line input (XLR terminal).
81 Record ing A udio Selecting the Audio I nput from the XLR T erminals Using the XLR terminals CH1 and CH2, you can recor d audio independently to the tw o audio channels from a microphone o r analog audio input sour ce. Note that the camcor der’ s M IC ter minal is given priority over the XLR terminals.
Recording Audio 82 Adjus ting the Audio Level fr om the XLR T erminals Y ou can set the audio r ecording lev el for audio input fr om the XLR T erminals to auto or manual for eac h channel.
83 Record ing A udio Available Sens itivity Levels Activati ng the Micro phone’ s Atten uator Y ou can activate the micr ophone’ s attenuator (20 dB) if the XLR ter minal switch is set to MIC or MIC+48V . 1 Open the desired XLR terminal’ s m icr ophone attenuator submenu.
Recording Audio 84 Activating t he Microphone ’s Attenuator If the audio level is too high and the sound sounds distorted, activate the micr op hone atte nuato r ( 20 dB ). 1 Open the [MIC Att.] submenu. [ ¡ Audio Setup] > [Aud io In put ] > [MIC Att.
85 Using Metadata Using Metadata The camcor der automatically adds metadata to clips while they ar e being reco rded. Y ou can use the supplied Canon XF Utility softwar e to check and sea rch for specific meta data. Y o u can also cr eate and transfer a user memo remo tely using the W i-Fi Remote application ( A 47).
Using Metadata 86 Setting a U ser Memo Usin g Wi-Fi Remo te After completing the necessary pr eparations ( A 47) you cr eate a user memo pr ofile and transfer it to the camcord er from a Wi-Fi-enabled device using the Wi-Fi Remote application.
87 Colors Bars/A udio Reference Signal Colors Bars/Audio Reference S ignal Y ou can have the camcorder generate and r ecord color bars and a 1 kHz audio refe r ence signal and output them from the HD/SD SDI terminal, HDMI OUT term inal, SY NC OUT term inal 1 and × (headphone) terminal 2 .
Video Scopes 88 Video Scopes The camcor der can display a simplif ied waveform monitor or vectorscope. It can also display an edge monito r* to help you focus. The video scopes appear only o n the LCD scree n. They do not appear in the viewfinder or on an external monitor .
89 Video Scope s Config uring th e V ecto rscope The camcor der’ s vectorscope function offers 2 mode s. Y ou can also change the gain. 1 Open the [ V ectors cope] s ubmen u. [ w Other Function s] > [WFM (LCD)] > [V ectorscope] 2 Select th e desi re d optio n and t hen pr ess S ET .
Adding Marks while Recording 90 Adding Mark s while Recor ding When recor ding, you can flag a n important shot in a clip by adding a “ shot mark” ( ! ). There are two types o f shot marks, shot mark 1 ( " ) and shot ma rk 2 ( # ), and you can add either or both types to a single clip.
91 Adding Marks while Rec ording NOTES • There may be up to a 0.5 second delay from when yo u pr ess the button to when the cam corder adds the shot mark. When u sing the Wi-Fi Remote application, the delay may be lon ger depending on the conditions of the wir eless signal.
Reviewing a Recording 92 Reviewing a Recor ding When the camcorde r is in mode, you can review the last clip that was reco rded. 1 O pen th e [Rec Rev iew] sub menu to s et the review lengt h. [ w Other Functions] > [Rec Review] 2 S elect th e desired op tion and t hen press SET .
93 Special Re cording Modes Special Recording Modes The camcor der featur es 4 special reco rding modes. Interva l reco rdi ng ([Interva l Rec]): The cam corde r will automat ically r ecor d a p re-d efined numb er of fra mes at a pre- defined interval.
Special Reco rding Modes 94 4 Press the ST ART/STOP button again to stop reco rding. • All of the recor ded frames are joined together into one clip. • The tally lamps go out and [INT STBY] appear s at the top of the screen (with [INT ] flashing).
95 Special Re cording Modes 5 Select [Of f] and then press SET . • Frame rec ording mode ends and all of the reco rd ed frame s are joi ned together into one clip. • The tally lamp goes out and [STBY] appears at the to p of the screen. NOTES • Y ou can use only one speci al recor ding mode at a tim e.
Special Reco rding Modes 96 Activating Sl ow & Fast Motio n Mode an d Recording 1 Open the [Special Rec] submenu. [ w Other Functions] > [Special Rec] 2 Select [Slow & Fast Motion] and then press SET . • [S&F STBY] appears at the top of the scr een.
97 Special Re cording Modes 1 Open the [Special Rec] subm enu. [ w Other Function s] > [Special Rec] 2 Sele ct [Pre Rec] and then press SET . • [PRE REC STBY] appears at the top of the screen. 3 Press the ST ART/STOP button to begin recor ding. • The tally lamp illuminates.
Special Reco rding Modes 98 C OP Y.
4 99 Customization Assignable Buttons The camcor der conveniently features 15* buttons to which you can assign various functions. By assigning often- used functions, you can quickly access them with a si ngle press of a button.
Assignab le Buttons 100 Using an Assignable Button After you assign a function to one of the buttons, press the button to activate the function. For some functions, an options menu may appear . In such case, se lect the desi red option and then pr ess SET .
101 Custom Picture Settings Custom Pictur e Settings Y ou can preset a number of pictur e-related se ttings ( A 104). After changing individual settings to your pref erence, you can save the whole set in the camcorder or SD card as a cust om pictur e file.
Cu stom P ictur e Set tings 102 3 Change the setting to the desir ed level a nd then pres s SET . • Refer to the t a ble Available C ustom Picture Settings ( A 104) for details on the va rious settings. • Repeat steps 2 and 3 for other settings, as necessary .
103 Custom Picture Settings Copying a File from the Camc order to an SD Card 1 After selecting a file in the camcorder , open the [Copy T o * ] submenu. [ +/ T ransfer File] > [Copy T o * ] 2 Select the file slot on the SD car d under which to save th e file and then press SET .
Cu stom P ictur e Set tings 104 NOTES • Y ou can also copy a custom pic ture file e mbedded in a clip to the camcor der ( A 12 2). Embedding Custom Pictur e Se ttings in a Recordin g By default, whe.
105 Custom Picture Settings [Bla ck] Control s the black level and col or cast of blacks. [Master Pedestal] The master pedestal i ncreases or decr eases the black le vel. Higher settings wi ll make dark ar eas brighter but decrease contrast. This setting can be ad justed from -50 to 50.
Cu stom P ictur e Set tings 106 [Enable]: Activates/deactivates the setting. (Default: [Of f]) [Level]: Specifies how saturated co lors are in dark a reas. T his setting can be adjusted from -50 to 50. (Default: ±0) [Knee ] Controls the upper part o f the gamm a curve (highlights of the image).
107 Custom Picture Settings [Select]: I n addition to the sharpness set by [Lev el], [Select] sets the sharpness for a reas with higher fr equencies. Higher values apply m ore sharpness to ar eas with higher fr equencies. Use this f or subjects in which normal sharpening i s not effect ive.
Cu stom P ictur e Set tings 108 [ Select ]: Available options are [N ormal 1] to [Normal 4 ], [C ine 1] and [Cine 2], [Canon Log] and [EOS Std.]. Generally , this is the same setting as [Gamma]. Af ter selecting an opt ion, yo u can make m ore precise adjustments.
109 Custom Picture Settings [Other Functions] [Setup Level]: Adjusts the black level set by the [Black] and [Master Pedestal] settings. [Level]: Determines the am ount of adjustment to be made. This se tting can be adjusted fr om -50 to 5 0. (Default: ±0) [Press]: Com presses the dynamic range of the video signal so that it does not exceed 1 00%.
Customizing F unctions and Onscreen Di splays 110 Customizing Functions and Onscre en Displays Customize the camcor der to match your shooting style and needs. Use the [ w Other Functions] > [Custom Function] setting to adjust how some of the camco rder’ s controls and functions operate in mode.
111 Saving and Loading Camera Settings Saving and Loading Camera Settings After you adjust custom picture settings and settings in the various menus, yo u can save those settings on an SD card. Y ou can load those settings at a later date or on another C3 00 or C300 PL camcor der so that you can use that camcor der in that same exact way .
Saving and Lo ading Camera Settings 112 C OP Y.
5 113 Playback Playback This section explains how to play back clips r ecorded o n a CF car d. For details on playing back cl ips using an external monitor , refer to Connecting to an External Monitor ( A 128). For details on viewing ph otos on th e SD card, r efer to Viewing Ph otos ( A 14 1).
Playback 114 v Switching Between the CF Card Slots If both CF card slots contain a CF car d, you can switch betw een them as necessary . Pre ss t he SLO T SELE CT but ton. • The access indicator of the selected CF car d slot will illuminate in green.
115 Playback • Playback will start fr om the clip selec ted and continue until the end of the last clip in the index screen. When the last frame of the l ast clip is re ached, playback will be paused. • Press the Ò button again or press SET to pause/r esume the playback.
Playback 116 Playback Controls When you play back a clip, operate th e buttons on camcor der’ s body or on the monitor unit or use the joystick and joystick guide to use fast playback, play back frame-by -frame or skip clips. Refer to the fol lowing table.
117 Playback Adjusting th e V olume During playback , audio will be available through the × (headphone) terminal; the audio signal will also be output thr ough the HD/ SD SDI terminal and the H DMI OUT terminal. Adjust ing the Headp hone V olu me Press the HEADPHONE +/- buttons to adjust the volume.
Clip Operatio ns 118 Clip Operations Besides playing back a c lip, you can perform other operat ions such as deleting a clip or displaying clip inform ation. This is done through the clip menu, whic h contains different functions depending on the index scree n.
119 Clip Operations 2 Select the desir ed function and then pr ess SET . • The func tion is enabl ed. For s ome funct ion s, fu rthe r actio n may be requir ed. Follow the onscreen dir ections. • Press the CANCEL button instead to return to the clip index scr een.
Clip Operatio ns 120 Displaying Custom Pictur e Settings When displaying the [Clip I nfo] screen of a clip that has a custom picture file recor ded with it, push the joystick down or turn the SE LECT dial down to display the first o f three scr eens with the clip’ s custom picture settings ([ / Data 1/3] scr een).
121 Clip Operations Deleti ng $ Mark s from All Cl ips 1 Op en th e [D elete All $ Marks] submenu. [ w Other Function s] > [Delete All $ Mar ks] 2 Select [OK] and then press SET . • All $ marks fr om clips on th e selected CF car d will be deleted.
Clip Operatio ns 122 NOTES • Y ou cannot copy a clip if eith er CF car d slot cove r is open. • If a clip is being copied to a card that alr eady has a cl ip with the same numbe r (the last 4 digits in the c lip name), then the copied clip will be renam ed with the following number .
123 Clip Operations •T h e [ / Data 1/3] screen appear s with the orange selection frame indicating a custom picture file slo t in the camcorde r . • Alter natively , you can pr ess the CUSTOM PICTURE button. • Y ou can push the joystic k up/down or turn the SELECT dial to display the [ / Data 2/3 ] and [ / Data 3/3] screens.
Clip Operatio ns 124 Displaying a Frame I ndex Screen of a Single Clip Y ou can display an index screen of a single clip brok en down as frames at fixed intervals. This is useful when you have a long clip or wish to play back a clip from a certain point.
125 Clip Operations 3 Select [Add Shot Mark 1 ] or [Add Shot Mark 2] and then press SET . • The clip information scr een appears and it pr ompts you to confirm the operation. 4 Select [OK] and then press SET . • The screen changes bac k to the previous index scr e en and the selected shot m ark appears next to the selected clip’ s thu mbnail.
Clip Operatio ns 126 C OP Y.
6 127 External Conn ections Video Output Configuration The video signal output fr om the HD/SD SDI, HDMI OU T and SY NC OUT terminals depends on the clip’ s video configuration, the capabi lity of the external monitor (for vide o out put from t he HDMI OUT ter minal ) and o n variou s menu s ettings.
Connecting to an E xternal Monitor 128 Connecting to an External Monitor When you connect the camcor der to an external monitor fo r recor ding or playback, use the terminal on camcorder that m atches the one you wish to use on the monitor . Then, select the video signal output configuration ( A 127).
129 Connecting to an External Monito r Using the HD/SD SDI T erminal The digital signal output fro m the HD/SD SDI ter minal i ncludes the video signal, audio signal and tim e code signal. If necessar y , perform the following pr ocedure to change the output to HD or SD*.
Connecting to an E xternal Monitor 130 SD Outp ut When HD video (16: 9 aspect ratio) i s converted and output as SD video (4:3 aspect ratio), you can cho ose how it appears on the external monitor . 1 Open the [SD Output] submenu. [ ¢ Video Setup] > [SD Output] 2 S elect th e desired op tion and t hen press SET .
131 Audio Outp ut Audio Output The camcor der can output audio fr om the HD /SD SDI terminal HDMI OUT terminal or × (headphone) terminal. When audio is output fr om the × (headphone) ter minal, you can configur e settings such as the output channel.
Saving Clips to a Computer 132 Saving Clips to a Comput er Use the software on the supplied Canon XF Utilities CD-ROM to transfer clips in the camcor der to a computer to s ave th em.
133 Saving Clips to a Computer Installin g and Uninstalli ng Canon XF Utility (Windows) Install ing Cano n XF Utili ty Perform the follo wing procedur e to install the Canon XF Utility softwar e.
Saving Clips to a Computer 134 5 Select the software to install and the destination folde r . Then, click [Next]. 6 Click [Install]. 7 Read the license agreem ent and clic k [Y es] to begin the installation. • If you do not select [Y es], you cannot install the software.
135 Saving Clips to a Computer Uninst alling Ca non XF M PEG2 Decoder 1 In the Control Panel, open Progra ms and Fea tures * (W indows 7/Windows Vista) or Add o r Remove Programs (Windows XP). • A list of installed pr ograms appear s. 2 Select Canon XF MPEG2 Decoder .
Saving Clips to a Computer 136 4 Click [Install]. 5 Select the installation meth od and then click [Next]. 6 Read the license agreem ent and click [Agree]. • If you do not select [Agr ee], you cannot install the software . • If you select ed the [Eas y Installati on] install ation met hod, skip to step 8.
137 Saving Clips to a Computer 8 Click [Next] to begin the installation. • When the installation has comp leted, [Installation has fi nished.] appears. 9 Click [Finish] and then rem ove the CD-ROM from the computer . Uninstall ing the Software 1F r o m Applications , open Canon Utili ties .
Saving Clips to a Computer 138 Viewing the S oftwar e Instruction Manuals For details on using the softwa re, r e fer to the instruction manual (PDF fi le) of each module . The instruction manuals are installed with the software. For computers running W indows, Adobe® Reader® is requir ed.
7 139 Photos T aking Photos Y ou can take photos when the camcor der is in mode or you can ca pture a photo fr om a clip when the camcor der is in mode. Photos ar e saved onto the SD card. In mode, ph oto size is 19 20x1080*. In mode, photo size depends on the r eso lution setting of the clip that the ph oto is captured fr om.
Taking Photos 140 IMPORT ANT • Observe the following pr ecautions while the SD car d access indicator is flashing. Failure to do so may result in permanent data loss. - Do not disconnect the power sour ce or turn off the camcor der . - Do not r emove the SD car d.
141 Photo Playback Photo Playback Y ou can view the phot os that you took w ith the camco rder . Displaying th e [Photos] Index Scr een Display the [Photos] index scr een to view photos. 1 Set the Q switch to MEDIA. • The camcor der switches to mode and the clip index scr een appears.
Photo Ope rations 142 Photo Operations Y ou can use the photo menu to protect or unpr otect a ph oto, delete a phot o , or copy a custom pictur e file embedded in a photo. Y ou can displa y the photo me nu from the [Photos] index scr een or photo playback screen.
143 Photo Operations Deleting All P hotos 1 Open the [Delete All Photos] submenu. [ w Other Function s] > [Delete All Photos] 2 Select [OK] and then press SET . • All of the photos o n the SD card, except fo r protected on es, will be deleted. • Select [Cancel] instead to cancel the o peration.
Photo Ope rations 144 IMPORT ANT • Initializing an SD card will per manently erase all the data i t contains, includ ing prote cted photos and custom picture files. Copying Custom Pictur e Files Y ou can copy to the camcor der a custom pictur e file em bedded in a photo .
145 Photo Operations Photo Numbering Photos are automatically assigned co nsecutive numbers fro m 0101 to 9900, and stor ed on the SD car d in folders co ntaining up to 100 photos. Folders ar e number ed fr om 101 to 998 . Y ou can select the photo numbering metho d to be used.
Photo Ope rations 146 C OP Y.
8 147 Additional Information Menu Options For details about ho w to select an item, r efer to Using the Menu s ( A 29). For details about each function, see the refer ence page. Menu items without a r eference page ar e explained after the tables. Setting options in boldface indicate default val ues.
Menu Options 148 [ ¡ Au dio Setup] menu * Not ava ilabl e in the [P hotos] in dex scr een . [ ¢ Vid eo Se t up ] m en u * Not available for 2 4.00P r ecor dings.
149 Menu Options [ £ LCD/V F Setup] me nu Menu item Submenu Setting optio ns A [LCD S etup] [Brig htn ess] -99 to 99 (±0) Ü Ü 37 [Cont rast] - 99 to 99 (±0) Ü Ü [Col or] -20 to 20 (±0) Ü Ü [.
Menu Options 150 * Not ava ilabl e in the [P hotos] in dex scr een. [Aud io Level]: Displays the a udio level meter when set to [On]. [Custom Display 1] settings [Custom Pict ure]: Displays the custom picture ic on ( / ) when set to [On], indicating that a custom pic ture prof ile will be r ecorded w ith a clip.
151 Menu Options [Peak ing]: Display s the peaking icon ( J or K ) when set to [On]. [Magnifica tion]: Displays the screen m agnification icon ( ^ ) when set to [On], indi cating that the imag e on the screen is being magnified. [V iew Assist. ]: Displays the view assistance icon ( ) when set to [On].
Menu Options 152 * In th e followin g cases, th e time code is set to [N DF] and this s etting cannot be chang ed: - [ w Othe r Func tions] > [24.00 P] is set to [On] - [ w Othe r Func tions] > [NTSC/P AL ] is set to [P AL] - [ w Othe r Func tions] > [NTSC/P AL] is set to [NT SC] and the fra me rate is s et to 23.
153 Menu Options [Bit Rate/Res olution] [50 Mbp s 1920x108 0] , [50 Mbps 1280x7 20], [35 Mbps 1920x1080] , [35 Mbps 1280x720] , [25 Mbps 1440x1080] Ü – 55 [Frame Rat e] When [NTSC /P AL] i s set to [ NTSC]: [59.94i] , [59.94P], [29.97P], [23.98P] When [ NTSC/PAL] is set to [PAL]: [50.
Menu Options 154 1 Not a vailable in the [Photos] i ndex scree n. 2 The def ault value depends on th e country /regi on or pur chase . 3 Setting options for [Assign Button ]: [(NONE)], [Peaking], [Zeb.
155 Menu Options [Num ber Se tting]: D etermines the last 4 digi ts of the clip name. Combi ned with the [Title Prefix] setting, th is constitutes the 6-character clip nam e. Select [Set] to a ssign a desir ed number to the first clip you r ecor d or select [Reset] to r eset the number to [0001].
Displayi ng the Status Screens 156 Displaying the S tatus Scr eens Y ou can use the status scree ns to check the camcorder’ s various reco rding- and playback-r elated settings. Y ou can also output the status sc r eens on an external monitor . 1 P r ess the ST A TUS button.
157 Displaying the Stat us Screens [Camera] Status Screen ( m o d e o n l y ) [Assign Butt on 1/2], [Assign Button 2/2] Status Screen * Assign able butt ons 10 to 15 do not a ppear in mode.
Displayi ng the Status Screens 158 [Aud io] St atus Scre en [Media] Status Screen NOTES • Depending on the recor ding media, the total spa ce di splayed on the scr een may dif fer from the nominal capacity listed on the CF card or SD ca rd.
159 Displaying the Stat us Screens [Video] Status Screen [Metadata 1/2] Status Scr een ( m o d e o n l y ) [Metadata 2/2] Status Scr een ( m o d e o n l y ) 1 6 7 5 8 9 2 3 4 1 HDMI O UT terminal stat.
Displayi ng the Status Screens 160 [Battery/Hou r Meter] Status Screen [ / Data 1/3] Status Screen ( m o d e o n l y ) 1 2 3 4 5 1 Remaining rec ording time 2 Remaining r ecording tim e indicator 3 Ba.
161 Displaying the Stat us Screens [ / Data 2/3] Status Scr een ( m o d e o n l y ) [ / Data 3/3] Status Scr een ( m o d e o n l y ) 1 3 2 5 6 7 4 1 Sharpness settings (level, horizontal detail fr equ.
Troubleshooting 162 T roubleshooting If you have a pr oblem with your cam corder , refer to this section. Consult your dealer or a Canon Ser vice C enter if the problem persists. Pow er s our ce The cam corder will not t urn on or it tur ns off by itself.
163 Tr ouble sho oti ng The built-in ND filter is stuc k and does not ch ange. - T he ele ctronic m otor that d rives the ND filter may not be worki ng correct ly . As an emer gency mea sure, you c an operate th e ND filter manua lly ( A 172). Eventually , consult a Canon Service Center .
Troubleshooting 164 Video noise appears on screen. - Keep a distance between the camcord er and dev ices that emit str ong elect romagnet ic fields such as nea r powerful magnets and mot ors, MRI machines or high-vol tage power lines. Horizontal bands appear on th e screen.
165 Tr ouble sho oti ng List of Messa ges Refer to this section i f a message appears on the scr een . The messages i n this section appear in alphabetical order .
Troubleshooting 166 CF A/CF B Recordin g was sto pped. - The file contr ol informat ion is corrupte d or ther e was a n encoder err or . T urn off the camcor der and b ack on again. Then, r emove the CF car d being used a nd r einsert it. Alt ernatively , r eplace the CF car d.
167 Tr ouble sho oti ng No photos - T her e are no photos o n the SD car d to p lay back. Photos must be taken ( A 139) in order to view them. No Shot Marks - T his me ssage appear s if shot mar ks in a clip wer e deleted from the [ Shot Mark] inde x scree n.
Handling Precautions 168 Handling Precaut ions Camcorder Be sure to obse rve the follow ing precau tions to ensure maximum performance. • Do not carry the camcorder by the LCD panel or mo nitor unit.
169 Handling Precautions Long-term storage • Store battery packs in a d ry place at temperatur es no higher than 30 ° C (86 ° F). • T o extend the batter y life of the battery pac k, discharge it comp letely before stor ing it. • Charge and discharge all y our battery packs fully a t least once a year .
Handling Precautions 170 Recording Media • We r ecommend backing up the r eco rdin gs on the r ecor ding media on to your computer . Data may be corrupted or lost due to defects or ex posure to static electricity . Canon sha ll no t be liable for lost or corrupted data.
171 Maintenance/Others Maintenance /Others Cleaning Camcorder Body • Use a soft, dry cloth to clean the camcor der body . Neve r use chemically treated cloths or vo latile solvents such as paint thinner . Lens • Remove any dust or dirt particle s using a non-aerosol ty pe blower brush.
Maintenance/Others 172 Condensat ion may form in the followin g cases: • When the camcor der is moved quick ly from cold to warm place s • When the camcorder is left in a hu mid r oom • When a cold r oom is heated rapidly T o avoid condensation • Do not expose the camcor der to sudde n or extre me changes in temperatur e.
173 Optional Access ories Optional Accessories The following optio nal accessories ar e co mpatible with this camcorder . The ava ilability diff ers from area to ar ea. * This access ory canno t be used to power this ca mcord er dir ectl y; it can only be use d to char ge the bat tery pa ck.
Optiona l Accessories 174 Charging Times Use the supplie d CG-940 Battery Charger to charge batte ry packs. The ch arging tim es given in the following table are appr oximate and vary according to char ging conditions and initial char ge of the battery pack.
175 Optional Access ories $ Approximate t imes with the monitor unit att ached (LCD scr een + viewfinder), SDI output on $ Approximate time s using the viewf inder (monitor u nit not attach ed) * Appr oxima te time s for r ecor ding w ith re peated operat ions such as star t/sto p, and pow er on/of f.
Optiona l Accessories 176 CB-920 Car Batte ry Adapter Use the car battery adapter to charge battery pac ks on the go. The car battery adapter plugs into yo ur car’ s cigar ette lighter socket and runs of f a 12-24V D C negative g round ba ttery .
177 Specifications Specifications C300 / C300 PL System • Rec or ding System Movies : Vi deo compress ion: MPE G-2 Long GO P; Audio compr ession: Linea r PCM, 16 bits, 48 k Hz, 2 channels File type: MXF Photos: DCF (Design rule for Camera File sy stem), compatible with Exif V er .
Specificati ons 178 • Sensor S ensitivit y (ISO 640 (0 dB), 20 00 lux, 89.9% r eflection) ! F9 (1920x108 0 at 59.94i) " F10 (1920x1 080 at 50.00 i) • S/N Ratio (I SO 850, us ing Canon Log ga mma) 54 dB (typical, 1920x1080, ! at 29.97P / " at 25 .
179 Specifications Power/Others • Power Supply (ra ted) 7.4 V DC (bat tery pack), 8. 4 V DC (DC IN) • Power Consump tion (r ecord ing at 50 Mbp s, viewfind er/LCD scr een normal b rightness, SDI output on) # LCD scr een and viewfinder: 11.7 W (NTSC, 24 .
Specificati ons 180 Hand le Un it Modular unit includes a cold acc essory shoe and socket for 0.64 cm (1/4 i n.) screws for other accessories. •W e i g h t : Approx. 180 g (6.3 oz.) CA-940 Compact Power Adapter • Power Supply: 100 – 240 V AC, 50/60 Hz • Rated Ou tput / Cons umption 8.
181 24.00P . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 A ABB (automatic bla ck balance) . . . . . . . . . . . . .46 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . .1 73 Aperture * . . . . . . . . . . . . . . . . .
182 J Joystick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Joystick guide . . . . . . . . . . . . . . . . . . . . . . . . . 116 K Key lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 L Language . . . . . . . . .
183 U User bit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 User memo . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 V Vectorscope . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Video confi guration . . . . . . .
184 CANON PROFESSIONAL DIGIT AL VIDEO EQ UIPMENT LIMITED W ARRANTY FOR PRODUCTS PURCHASED IN THE UNITED ST A TES The lim ited w arran ty set forth be low is given by Canon U.
185 CANON PROFESSIONAL DIGIT AL VIDEO EQUIPMENT LIMITED WARRANTY FOR PRODUCTS PURCHASED IN CANADA The li mite d warran ty set f orth b elow is given by Canon Can ada In c.
0157W376 © CANON INC. 2012 PUB. DIE-0406-001 Visit your local Canon W eb site to download the latest version of this Instruction Manual. Canon Inc. 30-2, Shimomaruko 3-chome, Ohta-ku, T okyo 146-8501, Japan ASIA and HONG KONG, S.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Canon C300PL è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Canon C300PL - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Canon C300PL imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Canon C300PL ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Canon C300PL, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Canon C300PL.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Canon C300PL. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Canon C300PL insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
