Manuale d’uso / di manutenzione del prodotto Version 5.0 Service Pack 4 del fabbricante Blackberry
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BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 4 Installation and Configuration Guide.
Published: 2014-01-14 SWD-20140114180405595.
Contents 1 Overview: BlackBerry Enterprise Server............................................................................................. 7 2 Planning a BlackBerry Enterprise Server installation....................................................
Create a Windows account that has a Microsoft Exchange 2007 mailbox ..................................................................... 34 Configure Microsoft Exchange 2007 permissions for the Windows account ........................................
Change the character encoding that the BlackBerry Enterprise Server uses to send Unicode messages........................ 64 Configure the BlackBerry Enterprise Server to use only UTF-8 to send Unicode messages.........................................
You cannot determine the BlackBerry Attachment Connector that the BlackBerry Enterprise Server or the BlackBerry MDS Connection Service uses...............................................................................................................
Overview: BlackBerry Enterprise Server The BlackBerry Enterprise Server is designed to be a secure, centralized link between an organization's wireless network, communications software, applications, and BlackBerry smartphones.
Planning a BlackBerry Enterprise Server installation You can install all BlackBerry Enterprise Server components on one computer, or you can install specific components on separate computers. You should consider any impact to system resources before you decide where to install the components.
Installing the BlackBerry Administration Service The BlackBerry Administration Service permits you to manage a BlackBerry Enterprise Server domain through a web- based application.
Installing the BlackBerry Collaboration Service The BlackBerry Collaboration Service provides an encrypted connection between your organization's instant messaging server and the collaboration client on BlackBerry devices so that BlackBerry device users can start and manage instant messaging conversations on their devices.
When you install the BlackBerry MDS Connection Service on a separate computer, the installation process installs the BlackBerry MDS Connection Service and BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry MDS Connection Service and restarts it if it stops responding.
Hardware requirements: BlackBerry Enterprise Server The following are requirements for a BlackBerry Enterprise Server and the BlackBerry Enterprise Server components that you install on a single computer, and excludes the BlackBerry Collaboration Service.
Item Requirement BlackBerry Enterprise Server that supports up to 1000 users • Two processors, 2.0 GHz Intel Xeon • 3 GB of memory • 64-bit operating system: Two 64 GB drives (minimum), RAID 1 .
System requirements For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerry Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking Guide .
Item Requirement CDO library To support the latest version of Microsoft Exchange Server in your organization's environment, the latest version of the CDO library that applies to the Microsoft Exc.
Item Requirement operating system Any of the following operating systems: • Windows Server 2003 SP2 (32-bit or 64-bit) • Windows Server 2003 R2 SP2 (32-bit or 64-bit) • Windows Server 2008 SP2 (.
Item Requirement • Microsoft SQL Server 2008 R2 (32-bit or 64-bit) • Microsoft SQL Server 2008 R2 SP1 (32-bit or 64-bit) • Microsoft SQL Server 2008 R2 SP2 (32-bit or 64-bit) • Microsoft SQL S.
Item Requirement • Microsoft SQL Server 2008 SP1 Enterprise Edition or Standard Edition (32-bit or 64-bit) • Microsoft SQL Server 2008 SP2 Enterprise Edition or Standard Edition (32-bit or 64-bit).
Item Requirement • Windows Server 2003 SP2 (32-bit or 64-bit) • Windows Server 2003 R2 SP2 (32-bit or 64-bit) • Windows Server 2008 SP2 (32-bit or 64-bit) • Windows Server 2008 R2 • Windows .
Item Requirement • Windows Server 2012 IBM Sametime IP address of the computer that hosts the BlackBerry Collaboration Service added to the CommunityConnectivity document on the IBM Sametime server .
Item Requirement • Microsoft Unified Communications Managed API 2.0 Core Redist 64-bit (ucmaredist.msi) • Microsoft Office Communications Server 2007 R2, Core Components (ocscore.
Item Requirement • Microsoft SQL Server Native Client (sqlncli_x64.msi) • Microsoft Unified Communications Managed API 2.0 Core Redist 64-bit (to download ucmaredist.msi, visit the Volume Licensing Service Center at www.microsoft.com ) • Microsoft Office Communications Server 2007 R2, Core Components (to download ocscore.
Item Requirement • if you install a central push server and less than 1000 user accounts, a minimum of 1024 MB • if you install a central push server and more than 1000 user accounts, a minimum of.
Item Requirement application server For the BlackBerry MDS Connection Service to support Integrated Windows authentication, Microsoft IIS 6.0 or 7.0 using Integrated Windows authentication file server.
Item Requirement • Automatic prompting for Microsoft ActiveX controls • Download signed Microsoft ActiveX controls • Run Microsoft ActiveX controls and plug-ins • Script Microsoft ActiveX cont.
System requirements: Messaging server Any of the following messaging servers that are located in close proximity to where you want to install the primary BlackBerry Enterprise Server: • Microsoft Ex.
System requirements: Instant messaging server To install the BlackBerry Enterprise Server, any of the following instant messaging servers: • IBM Sametime 7.0 Community Server • IBM Sametime 7.5 Community Server • IBM Sametime 8.0 Community Server • IBM Sametime 8.
Unsupported environments Item Description DMZ The BlackBerry Enterprise Server and BlackBerry Enterprise Server components, with the exception of the BlackBerry Router, do not support installation in a DMZ.
Item Description Communications Server 2007 R2. For more information, visit the Volume Licensing Service Center at www.microsoft.com . BlackBerry Attachment Service You must install the software update for KB22953 on Windows Server 2008 if you want the BlackBerry Attachment Service to support .
Preinstallation tasks Configuring a Microsoft Exchange 2010 messaging environment Create a Windows account that has a Microsoft Exchange 2010 mailbox You must create a Windows account with a Microsoft Exchange 2010 mailbox so that the Windows account can authenticate with the Microsoft Exchange Server.
Configure Microsoft Exchange 2010 permissions for the Windows account Before you begin: Verify the domain name in Microsoft Active Directory. When you set the permissions, you must match the domain name in Microsoft Active Directory. 1. On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft Exchange Management Shell.
Before you begin: You must complete this task if the messaging server that the BlackBerry Enterprise Server uses is Microsoft Exchange 2010. If the messaging server is Microsoft Exchange 2010 SP1, you can change the MaxSessionsPerUser settings using client throttling policies.
• To enable a service account for all users in an organization, type the following command: New-ManagementRoleAssignment -Name: <role_name> -Role ApplicationImpersonation -User: <account_na.
Permit meeting requests from outside of your organization when using Microsoft Exchange Web Services for Microsoft Exchange 2010 By default, the BlackBerry Enterprise Server uses Microsoft Exchange Web Services to manage calendars on BlackBerry devices.
4. To permit the BlackBerry Enterprise Server to check if a user has permissions for a public folder, assign the Owner permission for all public folders to the administrator account. After you finish: • To verify that you created the Windows account, log in to a computer using the Windows account.
1. Log in to a computer in the Windows domain as an administrator that has permissions to change user objects in Microsoft Active Directory. 2. On the taskbar, click Start > Administrative Tools > Active Directory Users and Computers . 3. On the View menu, click Advanced Features .
Configuring a Microsoft Exchange 2003 messaging environment Create a Windows account that has a Microsoft Exchange 2003 mailbox You must create a Windows account that has a Microsoft Exchange 2003 mailbox so that the Windows account can authenticate with the Microsoft Exchange messaging server.
This task describes how to configure the Microsoft Exchange permissions at the administrative group level for every Microsoft Exchange 2003 server that hosts BlackBerry device users but you can also configure the permissions at other levels, such as at the root of the organization or another administrative group.
9. Click OK . 10. Perform one of the following actions: • If you are running Windows Server 2003, in the Apply drop-down list, click User Objects . • If you are running Windows Server 2008, in the Apply drop-down list, click Descendant User Objects .
13. Add the Windows account to the local administrators group. Prevent the Microsoft Exchange known issues for wireless calendar synchronization Some known issues for Microsoft Exchange impact how the BlackBerry Enterprise Server synchronizes calendars over the wireless network.
5. In the Profile Name drop-down list, select the profile names for the user accounts. 6. Click OK . 7. In the left pane, select the user accounts that you want to check.
Specifying permissions for the Windows account or Microsoft SQL Server account If you install Microsoft SQL Server 2008 R2 Express Edition during the BlackBerry Enterprise Server installation process, you might need to specify permissions for the Windows account or Microsoft SQL Server account, depending on the type of authentication you select.
Create a BlackBerry Configuration Database If the security required by your organization does not allow applications to have permissions to create or upgrade databases, you can run the CreateDB executable on the database server to create the BlackBerry Configuration Database instead of using the setup application.
Property Description PASSWORD If you use database authentication, this property specifies the password for the database account. SCRIPT_ROOT This property specifies the path to the DBInstallScripts folder. By default, this folder is in the same root folder that the CreateDB.
7. In the Windows Services, verify that the SNMP service is running. After you finish: To complete the SNMP service installation process, after you install the BlackBerry Enterprise Server or BlackBer.
Create the DNS record for a BlackBerry Administration Service instance To configure multiple BlackBerry Administration Service instances for high availability using DNS round robin, you must create a DNS record. The DNS record permits the clients of the BlackBerry Administration Service pool to access the instances using a single DNS name.
Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Office Communications Server 2007 R2 If you plan to install the BlackBerry Collaboration Service for use w.
Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010 If you plan to install the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010, you must verify that the computer that you install the BlackBerry Collaboration Service on includes the required items.
Persistent socket connections for the BlackBerry Collaboration Service Instant messaging environment BlackBerry Collaboration Service requirements Microsoft Office Live Communications Server 2005 or M.
Application BlackBerry Enterprise Server components that the application is installed with JDK 1.6.x • BlackBerry Enterprise Server (core) • BlackBerry Administration Service JRE 1.
Installing the BlackBerry Enterprise Server software Prerequisites: Installing the BlackBerry Enterprise Server software • Verify that the Windows account that you use to install the BlackBerry Enterprise Server software is assigned the local administrator permission on the computer that you perform the installation process on.
• computer name and port number of the proxy server (if applicable) • Add the blackberry.net domain to the permitted lists in the antivirus application or anti-spam application that the messaging server or gateway uses. • Verify that the computer has access to www.
5. In the Accounts and Folders dialog box, in the Name field, type the name of the BlackBerry Enterprise Server that you want the BlackBerry Administration Service to display. 6. After the setup application installs the necessary components, click Continue .
13. Start the services for the BlackBerry Enterprise Server. If you installed the BlackBerry Administration Service, the setup application waits until the BlackBerry Administration Service services are running before the setup application continues. 14.
Install a BlackBerry Enterprise Server component on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server Before you begin: • Install a BlackBerry Enterprise Server and the BlackBerry Administration Service in your organization's environment.
c. Click Check Name . d. Click OK . 8. After the setup application installs the necessary components, click Continue . 9. In the Administration settings dialog box, perform the following actions: • In the Pool name field, type an FQDN that the setup application can use to create the BlackBerry Administration Service web address.
Install a standalone BlackBerry Router A standalone BlackBerry Router is a BlackBerry Router that is hosted by a computer that does not host any other BlackBerry Enterprise Server components except the BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry Router and restarts the BlackBerry Router if it stops responding.
Installing a standby BlackBerry Enterprise Server To configure the BlackBerry Enterprise Server for high availability and disaster recovery, you install a standby BlackBerry Enterprise Server on a separate computer from your organization's primary BlackBerry Enterprise Server.
Install a standby BlackBerry Enterprise Server Before you begin: • Install a primary BlackBerry Enterprise Server. • If you configured database mirroring for the BlackBerry Configuration Database, you must verify that the primary BlackBerry Enterprise Server is connected to the principal database before you run the setup application.
• In the Additional components list, select any components that you want to install with the standby BlackBerry Enterprise Server. 8. In the High availability settings dialog box, select the primary BlackBerry Enterprise Server that you want to assign the standby BlackBerry Enterprise Server to.
Postinstallation tasks Test the BlackBerry Enterprise Server installation 1. In the Windows Services, verify that the services for the BlackBerry Enterprise Server are running.
1. On the database server, open the BlackBerry Enterprise Server installation files. 2. Perform one of the following actions: • If a 32-bit Microsoft SQL Server is running in your organization's environment, in the ToolsDBNSx86 folder, copy the RimEsp.
Best practice Description Do not change the account information for the BlackBerry Enterprise Server unless the BlackBerry Enterprise Server documentation specifies that you can.
• If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINESOFTWAREWOW6432Node Research In MotionBlackBerry Enterprise ServerSetup. 7.
• To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes plain-text messages and email messages that use RTF or HTML, type 3 . If the BlackBerry Enterprise Server cannot identify which character encoding to use, the BlackBerry Enterprise Server encodes all email messages in UTF-8.
• Visit http://support.microsoft.com/kb/923537/en-us to download and install the required hotfix on the computer that will host the BlackBerry Enterprise Server. You must complete this task for all Microsoft Exchange versions to ensure calendar items use the correct Unicode characters in fields such as subject, location, or notes.
For more information about Microsoft Exchange Web Services, visit http://msdn.microsoft.com/en-us/library/ bb204119.aspx . For more information about configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services, see the BlackBerry Enterprise Server Administration Guide .
• To configure all BlackBerry Messaging Agent instances on a specific BlackBerry Enterprise Server to use Microsoft Exchange Web Services, type traittool -server <server_name> -trait EWSEnable -set true , where <server_name> is the name of the BlackBerry Enterprise Server.
Configure a Hosted BlackBerry services environment for use with Microsoft Exchange 2010 SP1 Multi-Tenant Deployment 1. Verify that you configured the Microsoft Exchange 2010 messaging environment and .
4. In the BlackBerry Administration Service pool drop-down list, click TCP with TCP PING . 5. Click Save all . 6. Restart the BlackBerry Administration Service instances.
4. On the Security tab, click Local Intranet . 5. Click Sites . 6. Click Add to add the console to the list of trusted web sites. 7. Click Close . 8. Click OK . 9. In the browser window, on the toolbar, click Certificate Error . 10. Click View certificates .
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Attachment > Connector . 2. Click the BlackBerry Attachment Connector that is installed with the BlackBerry MDS Connection Service.
Attachment.Server.port.asp=1900 Attachment.Server.port.rqp=2000 4. To connect another BlackBerry Collaboration Service to the BlackBerry Attachment Service instance, type the text that appears in step 3 for this BlackBerry Collaboration Service instance.
• To include the BlackBerry Attachment Service instance in the secondary group, select Secondary . 8. Perform the following actions: • To turn on support for an attachment file format, in the Extensions section, type the file extension of the format.
Permit a BlackBerry Enterprise Server to connect to a remote BlackBerry Router If you installed a BlackBerry Router on a computer that is separate from the computer that hosts a BlackBerry Enterprise Server, you must permit the BlackBerry Dispatcher that you installed with the BlackBerry Enterprise Server to connect to the BlackBerry Router.
• If you changed a BlackBerry Enterprise Server pair, click one of the instances and on the Instance tab, click Restart instance . Repeat this step for the other instance.
Restrict database permissions for the BlackBerry Attachment Service The BlackBerry Attachment Service accesses the BlackBerry Configuration Database to read attachment data using a Windows account or a SQL authentication account.
Configuring minimum Microsoft SQL Server permissions for the Windows account The BlackBerry Enterprise Server setup application requires the Windows account that it uses during the installation process or upgrade process to have Microsoft SQL Server permissions to create or upgrade the BlackBerry Configuration Database.
5. Change the Database role membership to rim_db_bes_server . 6. Remove all other database role memberships. 7. Apply your changes. Changing the BlackBerry Configuration Database If you want a BlackBe.
• Make sure that the Windows account that you use to complete this task is a member of the RTCUniversalServerAdmins group or a group with similar permissions. • Turn off automatic configuration of the BlackBerry Collaboration Service as a trusted application.
Adding or removing BlackBerry Enterprise Server components If you installed a BlackBerry Enterprise Server previously, you can add one or more BlackBerry Enterprise Server components to the existing BlackBerry Enterprise Server, or you can remove existing BlackBerry Enterprise Server components from the BlackBerry Enterprise Server.
Component Options • If you installed remote components, you can add a BlackBerry Administration Service. BlackBerry Attachment Service You can choose one of the following options: • If you installed a BlackBerry Attachment Service as a remote component, you can remove it.
Add or remove a BlackBerry Enterprise Server component When you add or remove a BlackBerry Enterprise Server component, the components on the computer that you perform this task on are unavailable for use until the installation or removal process is complete and you restart the BlackBerry Enterprise Server services.
7. In the Setup options dialog box, select the components that you want to add and clear the checkboxes for the components that you want to remove. The setup application upgrades any components that you installed previously that you select and the components might be unavailable for users during the installation process.
• If you reinstalled the BlackBerry Administration Service, in , delete the cache content. Remove BlackBerry Enterprise Server component information from the BlackBerry Configuration Database If you.
Removing the BlackBerry Enterprise Server software Remove the BlackBerry Enterprise Server software 1. On the taskbar, click Start > Settings > Control Panel > Add/Remove Programs . 2. Click BlackBerry Enterprise Server . 3. Click Remove . 4.
BlackBerry Enterprise Server registry keys The setup application might not remove the following BlackBerry Enterprise Server registry keys from the Windows Registry when you remove the BlackBerry Enterprise Server software.
Removing the BlackBerry database notification system You must remove the BlackBerry database notification system manually if you installed it manually. You can remove the BlackBerry database notification system from one BlackBerry Configuration Database instance or all BlackBerry Configuration Database instances.
5. Using Windows Explorer, navigate to <drive> :Program FilesMicrosoft SQL ServerMSSQLBinn. 6. Delete the RimEsp.dll file. Installation and Configuration Guide Removing the BlackBerry Enterprise.
Troubleshooting the BlackBerry Enterprise Server installation process Failed to write License Key to the Database This error message appears when you try to add the BlackBerry Client Access License key during the installation process.
3. Click OK . 4. In the left pane, navigate to HKEY_LOCAL_MACHINESoftwareResearch In MotionBlackBerry Enterprise Server Database. 5. If necessary, create case-sensitive strings that you name DatabaseName and DatabaseServerMachineName . 6. Specify the name of the BlackBerry Configuration Database as the value for DatabaseName .
5. On the BlackBerry Server tab, click Edit MAPI profile . 6. Type the Microsoft Exchange server name. 7. Click the Windows account that is associated with the MAPI profile.
• If the BlackBerry MDS Connection Service connects to the BlackBerry Attachment Connector instance, in the Instance information section, in the Friendly description field, type a unique name (for example, <server_name> _AC_MDSCS).
• MSPST32.DLL • WMSUI32.DLL 4. In C:WindowsSystem32, run the FixMapi.exe application. 5. Install the MAPI and CDO client version 6.5.8022. 6. Restart the services for the BlackBerry Enterprise Server and any processes that use the MAPI and CDO client.
Possible cause Possible solution configured to use an incorrect static port number when it connects to the BlackBerry Configuration Database. 1. On the computer that hosts the BlackBerry Enterprise Server component, on the taskbar, click Start > All Programs > BlackBerry Enterprise Server .
You cannot create a user account in the BlackBerry Administration Service Possible cause Possible solution The BlackBerry Administration Service is configured to use static ports when it connects to the BlackBerry Configuration Database server, but the BlackBerry Configuration Database server uses a dynamic port.
3. Right-click BlackBerry Server Configuration and select Run as administrator . 4. On the Administration Service - High Availability tab, in the Pool name field, type the name of the BlackBerry Administration Service pool. 5. In the Windows Services, restart the services for the BlackBerry Administration Service.
Related resources To read the following guides or additional related material, visit http://www.blackberry.com/go/serverdocs . Guide Information What's New in BlackBerry Enterprise Server 5.
Glossary AES Advanced Encryption Standard AJAX Asynchronous JavaScript and XML BlackBerry CAL A BlackBerry Client Access License (BlackBerry CAL) limits how many users you can add to a BlackBerry Enterprise Server.
MAPI Messaging Application Programming Interface messaging server A messaging server sends and processes messages and provides collaboration services, such as updating and communicating calendar and address book information.
Legal notice © 2014 BlackBerry. All rights reserved. BlackBerry ® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. Safari is a trademark of Apple Inc.
HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTI.
separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with BlackBerry. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Blackberry Version 5.0 Service Pack 4 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Blackberry Version 5.0 Service Pack 4 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Blackberry Version 5.0 Service Pack 4 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Blackberry Version 5.0 Service Pack 4 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Blackberry Version 5.0 Service Pack 4, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Blackberry Version 5.0 Service Pack 4.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Blackberry Version 5.0 Service Pack 4. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Blackberry Version 5.0 Service Pack 4 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
