Manuale d’uso / di manutenzione del prodotto WAP-3205 del fabbricante ZyXEL
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www .zyxel.com www .zyxel.com W AP3205 Wireless N Access Point Copyright © 2009 ZyXEL Communications Corporation Firmware V ersion 1.0 Edition 1, 6/2009 Default Login Details IP Address http://192.
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About This User's Guide WAP3205 User’s Guide 3 About This User's Guide Intended Audience This manual is intended for p eople wh o want to configure the WAP3205 using the W eb Configurator . Related Document ation •Q u i c k S t a r t G u i d e The Quick Start Guide is designed to help you get up an d running ri ght away .
About This User's Guide WAP3205 User’s Guide 4 • Download Library Search for the latest produc t updates an d documentation from this link. Re ad the T ech Doc Overview to find out how to efficiently use the User Guide, Quick Start Guide and Command Line Int erface R eference Guide in ord er to better understand how to use your product .
Document Conventions WAP3205 User’s Guide 5 Document Conventions W arnings and Notes These are how warnings and notes are shown in this User’ s Guide.
Document Conventions WAP3205 User’s Guide 6 Icons Used in Figures Figures in this User’ s Guide ma y use the following generic icons. The W AP3205 icon is not an exact represent ation of your device.
Safety Warnings WAP3205 User’s Guide 7 Safety Warnings • Do NO T use this product near water , for exam ple, in a wet basement or near a swim ming pool. • Do NO T expose your device to dampness, dust or corrosive liquids. • Do NO T store things on the device.
Safety Warnings WAP3205 User’s Guide 8.
Contents Overview WAP3205 User’s Guide 9 Contents Overview Introduction .......................................... ..................................................... ................... .......... 17 Getting to Know Y our WAP3205 ......... ......
Contents Overview WAP3205 User’s Guide 10.
Table of Contents WAP3205 User’s Guide 11 Table of Contents About This User's Guide . ............................................................... ........................................ .. 3 Document Conventions............................
Table of Contents WAP3205 User’s Guide 12 Chapter 4 W AP3205 Modes ............................................. ..................................................... ................ ... 33 4.1 Overview ... ................ ............. ..........
Table of Contents WAP3205 User’s Guide 13 8.1 Overview ... ................ ............. ................ ............. ................. ............ ................. ....... ............ 65 8.2 What Y ou Can Do ............... ................ .
Table of Contents WAP3205 User’s Guide 14 Chapter 1 1 LAN......................................................... ............................................................... .... ............. 101 1 1.1 Overview ................. ............. .
Table of Contents WAP3205 User’s Guide 15 Appendix B IP Addresses and Subnetting ..................................................................... ...... 139 Appendix C Setting up Y our Computer ’s IP Address ..................................
Table of Contents WAP3205 User’s Guide 16.
17 P ART I Introduction Getting to Know Y our WAP3205 (19) Connection Wizard (25) Introducing the W eb Configur ator (23) WAP3205 Modes (33) Monitor (29) Tu t o r i a l s ( 7 3 ).
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WAP3205 User’s Guide 19 C HAPTER 1 Getting to Know Your WAP3205 1.1 Overview This chapter introduces the main features and applications of the WAP3205. The WAP32 05 extends the range of your existing wi red network without additional wiring, providing easy network access to mobile users.
Chapter 1 Getting to Know Your WAP3205 WAP3205 User’s Guide 20 • WPS (Wi-Fi Protected Setup) but ton. Y ou can use the WPS button or the WP S section of the W eb Configurator to set up a wi reless network with your Z yXEL Device.
Chapter 1 Getting to Know Your WAP3205 WAP3205 User’s Guide 21 WLAN Green On The WAP3205 is ready , but is not sending/ receiving data through the wireless LAN. Blinking The WAP3205 is sending/receiving data through the wireless LAN. Off The wireless LAN is not ready or has failed.
Chapter 1 Getting to Know Your WAP3205 WAP3205 User’s Guide 22.
WAP3205 User’s Guide 23 C HAPTER 2 Introducing the Web Configurator 2.1 Overview This chapter describes how to acc ess the W AP3205 W eb Configur ator and provides an overview of its screens. The W eb Configurator is an HTML -based management interface that a llows easy setup and management of the WAP3205 vi a Internet browser .
Chapter 2 Introducing the Web Configur ator WAP3205 User’s Guide 24 2.2.1 Login Screen The W eb Configur ator initially displays the followi ng login screen. Figure 3 Login scree n The following table describes t he labels in this screen. T able 2 Login screen LABEL DESCRIPTION P assword T ype "1234" (default) as the password.
Chapter 2 Introducing the Web Configurator WAP3205 User’s Guide 25 2.2.2 Password Screen Y ou should see a screen asking you to change y our password (highly recommended) as shown next. Figure 4 Change Password Screen The following table describes t he labels in this screen.
Chapter 2 Introducing the Web Configur ator WAP3205 User’s Guide 26 The Home screen displays as follows. Figure 5 Home Screen The following table describes t he labels in this screen. 2.2.3.1 We ather Edit Y ou can change th e temperature unit and select the location for which you want to know the weather .
Chapter 2 Introducing the Web Configurator WAP3205 User’s Guide 27 The following table describes t he labels in this screen. 2.2.3.2 T ime/Date Edit One timezone can cover more than one country . Y ou can choose a particular country in which the WAP3205 is located and ha ve the WAP3205 displa y and use the current time and date for its logs.
Chapter 2 Introducing the Web Configur ator WAP3205 User’s Guide 28 2.3.1 Procedure to Use the Reset Button 1 Make sure the power LED is on. 2 Press the RESET button for longer than 1 second to restart/ reboot the WAP3205. 3 Press the RESET button for longer than five seconds to set the W AP3205 back to its factory -default configur ations.
WAP3205 User’s Guide 29 C HAPTER 3 Monitor 3.1 Overview This chapter discusses read-only information related to the device state of the WAP3205. Note: T o a ccess the Monitor screens, you can also c.
Chapter 3 Monitor WAP3205 User’s Guide 30 Click Monitor > Log . Figure 8 Monitor > Log The following table describes t he labels in this screen. 3.4 Packet S t atistics Click the Packet Statistics (Details...) hyperlink in the Status screen or Monitor > Packet Statistics .
Chapter 3 Monitor WAP3205 User’s Guide 31 packet speci fic statistics and the "system up time". The Poll Interval(s) field is configurable and is used for refreshing the screen. Figure 9 Summary: Packet S tatistics The following table describes t he labels in this screen.
Chapter 3 Monitor WAP3205 User’s Guide 32 3.5 WLAN S t ation St atus Click the WLAN Station Status (Details...) hyperlink in the Status screen or Monitor > WLAN Station Status . View the wireless stations that are currently associated to the W AP3205 in the Association Lis t .
WAP3205 User’s Guide 33 C HAPTER 4 WAP3205 Modes 4.1 Overview This chapter introduces the different mode s avail able on your W AP3205. First, the term “mode” refers to two thing s in this User’ s Guide. • Web Configurator mode . This refers to the W eb Configur ator interface y ou want to use for editing WAP3205 features.
Chapter 4 WAP3205 Modes WAP3205 User’s Guide 34 • Universal Repeater . In this mode, the WAP3205 can be an access point and a wireless clie nt at the sam e time. U se this mode if there is an ex isting w ireless router or access point in your network and you also w ant to allow clients to connect to the W AP3205 wirelessly .
WAP3205 User’s Guide 35 C HAPTER 5 Easy Mode 5.1 Overview The W eb Configurator is set to Easy Mode by default. Y ou can configu re sever al key features of t he WAP3205 in this mode. This mode is useful to users who are not fully familiar wit h some features that are usually intended for network administr ators.
Chapter 5 Easy Mo de WAP3205 User’s Guide 36 Click Status to open the following screen screen. Figure 13 Easy Mode: S tatus Screen 5.2 What Y ou Can Do Y ou can do the following in this mode: •U s e t h i s Navigation Panel ( Section 5.4 on page 37 ) to opt out of the Easy mode.
Chapter 5 Easy Mode WAP3205 User’s Guide 37 5.4 Navigation Panel Use this navigation panel to opt out of the Easy mode. Figure 14 Control Pane l The following table describes t he labels in this screen. 5.5 Network Map Note: The Network MAP is viewable by Windows XP (need to install p atch), Windows Vist a and Windows 7 users only .
Chapter 5 Easy Mo de WAP3205 User’s Guide 38 When you log into the W eb Configurator , the Network Map is shown as follows. Figure 15 Network Map The line connecting the W AP3205 to the gateway becomes green when the WAP3205 is ab le to ping the gateway .
Chapter 5 Easy Mode WAP3205 User’s Guide 39 The following table describes t he labels in this screen. 5.6.1 Wireless Security Use this screen to configure securi ty for your the Wireless LAN. Y ou can enter the SSID and select the wireless securi ty mode in the following screen.
Chapter 5 Easy Mo de WAP3205 User’s Guide 40 The following table describes t he genera l wireless L AN labels in this screen. T able 12 Wireless Security LABEL DESCRIPTION Wireless Network Name (SSID) (Service Set IDentity) The SSID iden tifies the Service Set with which a wireless station is associated.
Chapter 5 Easy Mode WAP3205 User’s Guide 41 5.6.2 WPS Use this screen to add a wireless statio n to the network with the W AP3205’ s first SSID us ing WP S. Cl ick WPS in the Wireless Secu rity to open the following screen. Figure 18 Wirele ss Security: WPS The following table describes t he labels in this screen.
Chapter 5 Easy Mo de WAP3205 User’s Guide 42 5.7 S t atus Screen in Easy Mode In the Network Map screen, click Status to view read-only information about the WAP3205. Figure 19 S tatus Screen in Easy Mode The following table describes t he labels in this screen.
Chapter 5 Easy Mode WAP3205 User’s Guide 43 Wireless Network Name (SSID) This shows the S SID of the wireless network. Y ou can configure this in the Wireless Security screen ( Section 5.6.1 on page 39 ; Section 10.3.1.1 on page 85 ). Security This shows the wireless security used by the W AP3205.
Chapter 5 Easy Mo de WAP3205 User’s Guide 44.
WAP3205 User’s Guide 45 C HAPTER 6 Access Point Mode 6.1 Overview The WAP3205 is set to access point mode by default. In this mode y our WAP3205 bridges a wired network (LAN) and wirele ss LAN (WLAN) in the same subnet. Se e the figure below for an example.
Chapter 6 Access Point Mode WAP3205 User’s Guide 46 6.3.1 Setting your W AP3205 to AP Mode 1 Log into the W eb Configurator if you have n’t already . See the Quick start Guide for instructions on how to do this. 2 T o use your W AP3205 as an access point, go to Maintenance > Sy s OP Mode and select Access Point mode.
Chapter 6 Access Point Mode WAP3205 User’s Guide 47 6.3.3 Configuring your WLAN, LAN and Maintenance Settings • See Configuration (81) for information on the config uring your wireless network and LAN settings. • See Maintenance and T roubleshooti ng (105) for information on configuring your Maintenance settings.
Chapter 6 Access Point Mode WAP3205 User’s Guide 48 The following table describes t he labels shown in the Status screen. Select a number of seconds or None from the drop-down list box to refresh all screen statistics automatically at the end of every time in terval or to not refresh the screen statistics.
Chapter 6 Access Point Mode WAP3205 User’s Guide 49 6.4.0.1 Navigation Panel Use the menu in the navigation panel to configure WAP3205 features in Access P oint mode. WPS This displays Configured when the WPS has been set up. This displays Unconfigured if the WPS has not been set up.
Chapter 6 Access Point Mode WAP3205 User’s Guide 50 The following screen and table show the features you ca n configure in Access Point mode. Figure 23 Menu: Access Po int Mode The following table describes t he sub-menus.
Chapter 6 Access Point Mode WAP3205 User’s Guide 51 Wireless LAN Gener al Use this screen to configure general wireless LAN settings. Security Use this screen to configure wireless security settings. MAC Filter Use the MAC filter screen to configure the WAP3205 to block access to devices or block the devices from accessing the WAP3205.
Chapter 6 Access Point Mode WAP3205 User’s Guide 52.
WAP3205 User’s Guide 53 C HAPTER 7 Client Mode 7.1 Overview Y our WAP3205 can act as a wireless client. In wireless client mode, it can connect to an existing network via an access point. Use this mode if you already have an access point or wireless router in y our network.
Chapter 7 Client Mode WAP3205 User’s Guide 54 7.3 What Y ou Need to Know With the exception of the Wireless LAN screens, the LAN , Monitor , Configuration and Maintainance screens in Client mode are simil ar to the ones in Access P oint Mode. See Chapter 11 on p age 101 through Chapter 12 on page 107 of this User ’s Guide.
Chapter 7 Client Mode WAP3205 User’s Guide 55 7.4 Client Mode S t atus Screen Click to open the status screen. Figure 26 S tatus: Client Mode The following table describes t he labels shown in the Status screen. T able 18 S tatus Screen: Client Mode LABEL DESCRIPTION Logout Click this at any time to exit the W eb Configurator .
Chapter 7 Client Mode WAP3205 User’s Guide 56 Status This shows the current status of the Wireless LAN - ON . Name (SSID) This shows a descriptive name used to identify the W AP3205 in the wireless LAN. Connect Status This shows whether or not the W AP3205 has successfully associated with an access point - Connected or Disassociated .
Chapter 7 Client Mode WAP3205 User’s Guide 57 7.5 Wireless LAN Profile Screen Use this screen to view t he wireless LAN profile settings of y our W AP3205. Go to Configuration > Wireless LAN > Profile to open the following screen. Figure 27 Client Mode: WLAN > Profile The following table describes t he labels in this screen.
Chapter 7 Client Mode WAP3205 User’s Guide 58 7.5.1 Adding a New WLAN Profile Use this screen to create a new wireless LAN profile for your W AP3205. Click the Add button in the Configuration > Wireless LAN > Profile screen to open the following screen.
Chapter 7 Client Mode WAP3205 User’s Guide 59 The following table describes t he labels in this screen. 7.5.1.2 S t atic WEP Use this screen if the access point to which you want t o connect to uses WEP security mode.
Chapter 7 Client Mode WAP3205 User’s Guide 60 The following table describes t he labels in this screen.. T able 22 Client Mode: WLAN > Profile: WEP LABEL DESCRIPTION Wireless Setup Profile Name Enter a descriptive name for this profile. Network Name (SSID) Enter the name of the access point to which you are connecting.
Chapter 7 Client Mode WAP3205 User’s Guide 61 7.5.1.3 WP A(2)-PSK Use this screen if the access point to which y ou want to connect us es WPA( 2)-PSK security mode. Figure 31 Client Mode: WLAN > Profile: WPA-PSK/WPA2-PSK The following table describes t he labels in this screen.
Chapter 7 Client Mode WAP3205 User’s Guide 62 7.5.2 Site Survey Screen Use this screen to scan for and c onnect to a wireless network automati cally . Go to Configuration > Wireless LAN > Site Survey to open the following screen. Figure 32 Client Mode: WLAN > Site Sur vey The following table describes t he labels in this screen.
Chapter 7 Client Mode WAP3205 User’s Guide 63 7.5.3 WPS Screen Use this screen to enable Wi-F i Protec ted Setup (WPS) on the WAP3205. Go to Configuration > Wireless LAN > WPS to open the following screen. Figure 33 Client Mode: WLAN > WPS The following table describes t he labels in this screen.
Chapter 7 Client Mode WAP3205 User’s Guide 64 Stop Click this button to cancel wireless security information synchronization. Re scan Click this button to search for available for WPS-enabled devices within transmission r ange and update this table.
WAP3205 User’s Guide 65 C HAPTER 8 Universal Repeater Mode 8.1 Overview Y our WAP3205 can act as an access point and wireless client at the same time. In this mode, the W AP3205 can connect to an existing network through another access point and also le ts wireless client s connect to the network through it.
Chapter 8 Universal Repeater Mod e WAP3205 User’s Guide 66 •U s e o t h e r Wireless LAN screens ( Chapter 10 on page 83 ) to configure the wireless settings and wireless security between the wireless clients and the WAP3205.
Chapter 8 Universal Repeater Mod e WAP3205 User’s Guide 67 2 The default IP address of the W AP3205 is “192.168.1.2” . If you did not change this, you can use the same IP address i n Universal R epeater mode. Op en a web browser such as Internet Explorer and type “192.
Chapter 8 Universal Repeater Mod e WAP3205 User’s Guide 68 The following table describes t he labels shown in the Status screen. T able 26 S t atus Screen: Universal Repeate r Mode LABEL DESCRIPTION Logout Click this at any time to exit the W eb Configurator .
Chapter 8 Universal Repeater Mod e WAP3205 User’s Guide 69 8.5 Universal Repeater Screen Use this screen to enter t he SSID and se lect the wireless sec urity mode used by the wireless device to which you want to connect. Go to Configuration > Wireless LAN > Universal Repeater to open the Universal Repeater screen.
Chapter 8 Universal Repeater Mod e WAP3205 User’s Guide 70 8.5.1 No Security Figure 37 Universal Repeater Mode: Wireless LAN > Universal Repeater: No Security The following table describes t he labels in this screen.
Chapter 8 Universal Repeater Mod e WAP3205 User’s Guide 71 The following table describes t he labels in this screen. T able 28 Universal Repeater Mode: Wireless LAN > Universal Repeater: S t atic WEP LABEL DESCRIPTION Universal Re peater Parameters SSID Enter the name of the access point to which you are connecting.
Chapter 8 Universal Repeater Mod e WAP3205 User’s Guide 72 8.5.3 WP A(2)-PSK Figure 39 Universal Repeater Mode: Wireless LAN > Universal Repeater: WP A(2)- PSK The following table describes t he labels in this screen.
WAP3205 User’s Guide 73 C HAPTER 9 Tutorials 9.1 Overview This chapter provides tutorials for your W AP3205 (in access point or universal repeater mode) as follows: • Connecting to the Internet from an Access Point • Configuring Wireless Security Using WPS • Enabling and Configuring Wireless Security (No WPS) 9.
Chapter 9 Tutorials WAP3205 User’s Guide 74 Note: The wireless client must be a WPS-aware de vice (for example, a WPS USB adapter or PCI card). There are two WPS methods for creating a secure connection. This tutori al shows you how to do both. • Push Button Con figuration (PBC) - create a secure wireless network simply by pressing a bu tton.
Chapter 9 Tutorials WAP3205 User’s Guide 75 The following figure shows y ou an example to set up wireless network and securit y by pressing a button on both W AP3205 and wireless client (the NWD-211AN in this example). Figure 41 Example WPS Process: PBC Method 9.
Chapter 9 Tutorials WAP3205 User’s Guide 76 The following figure shows y ou the example to set up wireless network and security on W AP3205 and wireless client (ex.
Chapter 9 Tutorials WAP3205 User’s Guide 77 9.4 Enabling and Configuring Wireless Security (No WPS) This example shows you how to configure wireless security settings with the following para meters on your W AP3205. Fol low the steps below to configure the wireless set tings on your W AP3205.
Chapter 9 Tutorials WAP3205 User’s Guide 78 4 Select the SSID ( SSID_Example3 ) f or which you w ant to configu re the securit y . Set security mode to WPA-PSK and enter ThisismyWPA-PS Kpre-share dkey in the Pre-Shared Key field. Click Apply . Figure 44 T utorial: Network > Wireless LAN > Security 5 Open the Status s creen.
Chapter 9 Tutorials WAP3205 User’s Guide 79 9.4.1 Configure Y our Notebook Note: We use the ZyXEL NWD-21 1AN wireless adapter utility screens as an example for the wireless client. The screens may vary for dif ferent models. 1 The WAP3205 supports IEEE 802.
Chapter 9 Tutorials WAP3205 User’s Guide 80 6 The Confirm Sav e window appears. Check your settings and click Save to continue. Figure 48 Confirm Sa ve 7 Check the status of your wireless connection in the screen below . If your wireless connection is weak or you have no conn ection, see the T roubleshooting section of this User’s Guide.
81 P ART II Configuration Wireless LAN (83) LAN (101).
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WAP3205 User’s Guide 83 C HAPTER 10 Wireless LAN 10.1 Overview This chapter discusses how to configure th e wireles s network settings in your WAP3205. See the appendices for more detailed information about wirel ess networks. The following figure provides an example of a wireless network.
Chapter 10 Wire less LAN WAP3205 User’s Guide 84 10.2 What Y ou Can Do •U s e t h e General screen ( Section 10.4 on page 87 ) to en ter the SSID, enable intra-BS S traffic and sel ect the channel. •U s e t h e Security screen ( Section 10.5 on page 88 ) to configure wireless security between the W AP3205 and the wireless clients.
Chapter 10 Wireles s LAN WAP3205 User’s Guide 85 10.3.1.1 SSID Normally , the AP acts like a beacon and re gularl y broadcasts the SSID i n the area. Y ou can hide the SSID instead, in which case the AP does not broadcast the SSID . In addition, you should change the default SSID to something th at is difficu lt to guess.
Chapter 10 Wire less LAN WAP3205 User’s Guide 86 The types of encryption y ou can ch oose depend on the type of user authentication. Usually , you should set up the strongest en cryption that ev ery wirel ess client in the wireless network supports.
Chapter 10 Wireles s LAN WAP3205 User’s Guide 87 10.4 General Wireless LAN Screen Use this screen to enter t he SSID , select the channel and enable intra-BSS traffic.
Chapter 10 Wire less LAN WAP3205 User’s Guide 88 10.5 Wireless Security Screen Use this screen to select the wireles s security mode for each SSID . Click Networ k > Wireless LAN > Security to open the Security screen. The screen v aries depending on what you select in the Security Mode field.
Chapter 10 Wireles s LAN WAP3205 User’s Guide 89 Note: If you do not enable an y wireless security on your W AP3205, your network is accessible to any wireless networ king de vice that is within range. Figure 52 Network > Wireless LAN > Security: No Security The following table describes t he labels in this screen.
Chapter 10 Wire less LAN WAP3205 User’s Guide 90 Select Static WEP from the Security Mode list. Figure 53 Network > Wireless LAN > Security: S tatic WEP The following table describes t he wirele ss LAN security labels in this screen.
Chapter 10 Wireles s LAN WAP3205 User’s Guide 91 10.5.3 WP A-PSK/WP A2-PSK Select WPA-PSK or WPA2-PSK from the Security Mode li st. Figure 54 Network > Wireless LAN > Security: WP A-PSK/WP A2-PSK The following table describes t he labels in this screen.
Chapter 10 Wire less LAN WAP3205 User’s Guide 92 10.6 MAC Filter The MAC filter screen allows you to config ure the WAP3205 to gi ve exclusiv e access to devices (Allow) or exclude de vices from access ing the WAP3205 (Deny) . Every Ethernet dev ice has a unique MAC (Media Access Cont rol) address.
Chapter 10 Wireles s LAN WAP3205 User’s Guide 93 10.7 Wireless LAN Advanced Screen Use this screen to allow wireless adv anced features, such as the output power , R TS/CTS Threshold and high-throu ghput physical mode settings. Click Netw ork > Wireless LAN > Advanced .
Chapter 10 Wire less LAN WAP3205 User’s Guide 94 The following table describes t he labels in this screen. T able 36 Network > Wireless LAN > Advanced LABEL DESCRIPTION RT S / C T S Threshold Data with its frame siz e larger than this value will perform the R TS (R equest T o Send)/CTS (Clear T o Send) handshake.
Chapter 10 Wireles s LAN WAP3205 User’s Guide 95 10.8 Quality of Service (QoS) Screen The QoS screen allows you to automatically giv e a service (such as V oIP and video) a priority leve l. Click Netw ork > Wireless LAN > QoS . The following screen appears.
Chapter 10 Wire less LAN WAP3205 User’s Guide 96 Note: With WPS, wireless client s can only connect to the wireless network using the first SSID on the W AP3205. Figure 58 Network > Wireless LAN > WPS The following table describes t he labels in this screen.
Chapter 10 Wireles s LAN WAP3205 User’s Guide 97 10.10 WPS S t ation Screen Use this screen when y ou want to add a wireless station using WPS . T o open this screen, click Network > Wireless LAN > WPS Station tab .
Chapter 10 Wire less LAN WAP3205 User’s Guide 98 on or off on certain days and at cert ain times. T o open this screen, click Network > Wireless LAN > Scheduling tab. Figure 60 Network > Wireless LAN > Scheduling The following table describes t he labels in this screen.
Chapter 10 Wireles s LAN WAP3205 User’s Guide 99 10.12 WDS Screen A Wireless Distribut ion System (WDS) i s a wireless connection between two or more APs. Use this screen to set th e oper ating mode of y our W AP3205 to AP + Bridge or Bridge and establish wireless li nks with other APs.
Chapter 10 Wire less LAN WAP3205 User’s Guide 100 Phy Mode Select the Phy mode you want the W AP3205 to use. This dictates the maximum size of packets during data tr ansmission. This field is not available when you select Disable in the Basic Setting field.
WAP3205 User’s Guide 101 C HAPTER 11 LAN 1 1.1 Overview This chapter describes how to configure LAN setti ngs. A Local Area Network (LAN) is a shared communicat ion system to which many computers are attached. A LAN is a computer network limited to the immediate area, usually the same building or floor of a building.
Chapter 11 LAN WAP3205 User’s Guide 102 1 1.3 What Y ou Need T o Know There are two separ ate IP networks, on e inside the LAN network and the other outside the WAN network as shown next. Figure 63 LAN and W AN IP Addresses The LAN parameters of the WAP3205 are pres et in the fact ory with the following val u e s : • IP address of 192.
Chapter 11 LAN WAP3205 User’s Guide 103 1 1.4 LAN IP Screen Use this screen to change the IP address for your W AP3205. Click Network > LAN > IP .
Chapter 11 LAN WAP3205 User’s Guide 104 1 1.5 IP Alias Screen Use this screen to ha ve the W AP3205 apply IP alias to creat e LAN subnets. Click LAN > IP Alias . Figure 65 Network > LAN > IP Alias The following table describes t he labels in this screen.
105 P ART III Maintenance and T roubleshooting Maintenance (107) T roubleshooting (119).
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WAP3205 User’s Guide 107 C HAPTER 12 Maintenance 12.1 Overview This chapter provides information on the Maintenance screens. 12.2 What Y ou Can Do •U s e t h e General screen ( Section 12.3 on page 108 ) to set the timeout period of the management session.
Chapter 12 Maintenance WAP3205 User’s Guide 108 12.3 General Screen Use this screen to set t he management session timeout period. Click Maintenance > General . The following screen displays. Figure 66 Maintenance > General The following table describes t he labels in this screen.
Chapter 12 Maintenance WAP3205 User’s Guide 109 The following table describes t he labels in this screen. 12.5 T ime Setting Screen Use this screen to configure the W AP3205’ s time based on your local time zone. T o change your W AP3205’ s time and date, c lick Maintenance > Time .
Chapter 12 Maintenance WAP3205 User’s Guide 11 0 he following tabl e describes the labels in thi s screen. T able 46 Maintenance > T ime LABEL DESCRIPTION Current Time and Date Current Time This field displays the time of your WAP3205. Each time you reload this page, the WAP3205 synchronizes the time with the time server .
Chapter 12 Maintenance WAP3205 User’s Guide 111 12.6 Firmware Upgrade Screen Find firm ware at www .zyx el.com in a file that (usually) uses the system model name with a “*.bin” extension, e. g. , “WAP3205.bin” . The upload process uses HT TP (Hypertext T r ansfer Protocol) and ma y take up to two minutes.
Chapter 12 Maintenance WAP3205 User’s Guide 11 2 Click Maintenance > Firmware Up grade . Follow the inst ructions in this screen to upload firmware to your W AP3205. Figure 69 Maintenance > Firmware Upgrade The following table describes t he labels in this screen.
Chapter 12 Maintenance WAP3205 User’s Guide 11 3 12.7 Configuration Backup/Restore Screen Backup configur ation allows you to back up (sav e) the W AP3205’ s current configurati on to a file on your computer .
Chapter 12 Maintenance WAP3205 User’s Guide 11 4 Note: If you uploaded the default configurat ion file you may need to change the IP address of your computer to be in th e same subnet as that of the def ault W AP3205 IP address (192.168 .1.2). See Appendix C on p age 149 for details on how to set up your computer ’s IP address.
Chapter 12 Maintenance WAP3205 User’s Guide 11 5 12.9 System Operation Mode Overview The Sys OP Mode (System Operation Mode) function lets you configure your WAP3205 as an access point, wireless c lient or both at the same time.
Chapter 12 Maintenance WAP3205 User’s Guide 11 6 Universal Repeater WAP3205 in Universal R epeater mode work as an access point and wireless client simutaneously . Figure 75 Universal Repeater Mode 12.10 Sys Op Mode Screen Use this screen to select how you want t o use your W AP3205.
Chapter 12 Maintenance WAP3205 User’s Guide 11 7 Note: If you select the incorre ct System Operation Mode you may not be able to connect to the Internet. Client Mode Select Client Mode if your device needs a wireless clie nt to connect to an existing access point.
Chapter 12 Maintenance WAP3205 User’s Guide 11 8.
WAP3205 User’s Guide 11 9 C HAPTER 13 Troubleshooting This chapter offers some suggesti ons to solve problems you mi ght encounter . The potential problems are divided into the following categories .
Chapter 13 Trou bleshooting WAP3205 User’s Guide 120 3 Inspect your cables for damage. Cont act the vendor to replace any damaged cables. 4 Disconnect and re-connect the power adaptor to the WAP3205. 5 If the problem continues, contac t the vendor .
Chapter 13 Trou bleshooting WAP3205 User’s Guide 121 • If you c hanged the IP address and have f orgotten it, see the troubleshooti ng suggestions for I don’t know the IP address of m y WAP3205. 2 Check the hardware connections, and ma k e sure the LEDs are behav ing as expected.
Chapter 13 Trou bleshooting WAP3205 User’s Guide 122 13.3 Internet Access I cannot access the Internet. 1 Check the hardware connections, and ma k e sure the LEDs are behav ing as expected. See the Quick Start Guide. 2 Make sure the W AP3205 is connected to a broadband modem or router wi th Internet access.
Chapter 13 Trou bleshooting WAP3205 User’s Guide 123 The Internet conn ection is slow or intermittent. 1 There might be a lot of traffic on the network.
Chapter 13 Trou bleshooting WAP3205 User’s Guide 124 If the WAP3205 restarts automatically , wait for the W AP3205 to finish restarting, and log in to the W eb Configurator . The password is “1234” . If the WAP3205 does not restart automatically , di sconnect and reconnect the WAP3205’ s power .
WAP3205 User’s Guide 125 C HAPTER 14 Product Specifications The following tables summarize the WAP3205’ s hardw are and firmware features. T able 50 Hardware Features Dimensions (W x D x H) 162 mm.
Chapter 14 Product Specifications WAP3205 User’s Guide 126 14.1 W all-mounting Instructions Complete the following steps to hang your WAP3205 on a wall .
Chapter 14 Product Specifications WAP3205 User’s Guide 127 4 Make sure the screws are snugly fastened to the w all. They need to hold the weight of the WAP3205 with the connection cables. 5 Align the holes on the back of the WAP3205 with the sc rews on the wall.
Chapter 14 Product Specifications WAP3205 User’s Guide 128.
129 P ART IV Appendices and Index P op-up Windows, Jav aScripts and Java P ermissions (131) IP Addresses and Subnetting (139) Setting up Y our Computer’s IP Add ress (149) Wireless LANs (167) Common.
130.
WAP3205 User’s Guide 131 A PPENDIX A Pop-up Windows, JavaScript s and Java Permissions In order to use the W eb Configurator you need to allow: • W eb browser pop-up wind ows from your device. • Jav aScripts (enabled by default). • Jav a permissions (enabled by default).
Appendix A Po p-up Window s, JavaScrip ts and Java Permissions WAP3205 User’s Guide 132 1 In Internet Explorer , select Tools , Internet Options , Privacy . 2 Clear the Block pop-ups check box in the Pop-up Blocker sect ion of the screen. This disables an y web pop-up block ers you may have enabled.
Appendix A Pop-u p Windows, JavaScripts and Java Permissions WAP3205 User’s Guide 133 2 Select Settings… to open the Pop-up Blocker Settings screen. Figure 81 Internet Options: Privacy 3 T ype the IP address of y our device (the web page that you do not want to have blocked) wi th the prefix “http://” .
Appendix A Po p-up Window s, JavaScrip ts and Java Permissions WAP3205 User’s Guide 134 4 Click Add to mo ve the IP address to the list of Allowed sites . Figure 82 Pop-up Blocke r Settings 5 Click Close to return to the Privacy screen. 6 Click Apply to save this setting.
Appendix A Pop-u p Windows, JavaScripts and Java Permissions WAP3205 User’s Guide 135 1 In Internet Explorer , click Tools , Internet Options and then the Security tab. Figure 83 Internet Options: Security 2 Click the Custom Level... button . 3 Scroll down to Scriptin g .
Appendix A Po p-up Window s, JavaScrip ts and Java Permissions WAP3205 User’s Guide 136 6 Click OK to close the window . Figure 84 Security Settings - Java Scriptin g Java Permissions 1 From Internet Explorer , click Tools , Internet Opti ons and then the Security tab.
Appendix A Pop-u p Windows, JavaScripts and Java Permissions WAP3205 User’s Guide 137 5 Click OK to close the window . Figure 85 Security Settings - Java JA V A (Sun) 1 From Internet Explorer , click Tools , Internet Opti ons and then the Advan ced tab.
Appendix A Po p-up Window s, JavaScrip ts and Java Permissions WAP3205 User’s Guide 138 3 Click OK to close the window . Figure 86 Java (Sun).
WAP3205 User’s Guide 139 A PPENDIX B IP Addresses and Subnetting This appendix introduces IP addresses and subnet masks. IP addresses identify indi vidual devices on a network. Every networking device (including computers, serv ers, routers, printers, etc.
Appendix B IP Addre sses and Sub netting WAP3205 User’s Guide 140 The following figure shows an example IP address in which the first three octets (192.
Appendix B IP Addresses and Subnetting WAP3205 User’s Guide 141 By conv ention, subnet masks alw ays cons ist of a continuous sequence of ones beginning from the leftmost bit of the mask, followed by a continuous sequence of zeros, for a total number of 32 bits.
Appendix B IP Addre sses and Sub netting WAP3205 User’s Guide 142 As these two IP addresses cannot be us ed for individual hosts, calculat e the maximum number of possible host s in a network as fol.
Appendix B IP Addresses and Subnetting WAP3205 User’s Guide 143 Subnetting Y ou can use subnetting to divide one netw ork into multiple sub-networks. In the following example a network administrator creates t wo sub-networks to isolate a group of servers from the rest of th e compan y network for security reasons.
Appendix B IP Addre sses and Sub netting WAP3205 User’s Guide 144 The following figure shows the company network after subnet ting. There are now two sub-n etworks, A and B .
Appendix B IP Addresses and Subnetting WAP3205 User’s Guide 145 Each subnet contains 6 host ID bit s, giving 2 6 - 2 or 62 hosts f or each subnet (a host ID of all zeroes i s the subnet it self , all ones is the subnet’s broadcast address). T able 56 Subnet 1 IP/SUBNET MASK NETWORK NUMBER LAST OCTET BIT VA L U E IP Address (Decimal) 192.
Appendix B IP Addre sses and Sub netting WAP3205 User’s Guide 146 Example: Eight Subnet s Similarly , use a 27-bit mask to create eight subnets (000, 001, 010, 011, 100, 101, 110 and 111). The following table shows IP address last octet values for each sub net.
Appendix B IP Addresses and Subnetting WAP3205 User’s Guide 147 The following table is a summary for subnet planning on a network with a 16-bit network number . Configuring IP Addresses Where you obtain your network number depends on your particular situation.
Appendix B IP Addre sses and Sub netting WAP3205 User’s Guide 148 that you entered. Y ou don't need to ch ange the subnet mask computed by the WAP3205 unless you are instructed to do otherwis e. Private IP Addresses Every machine on the In ternet must ha ve a uni que address.
WAP3205 User’s Guide 149 A PPENDIX C Setting up Y our Computer ’ s IP Address All computers must ha ve a 10M or 100M Ethernet adapter card and TCP/IP installed.
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 150 Windows 95/98/Me Click Start , Settings , Control Panel and double-click the Network icon to open the Network window . Figure 90 WIndows 9 5/98/Me: Network: Configuration Inst alling Component s The Network window Configuration tab displays a list of installed components.
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 151 3 Select Microsoft from the list of manufacturers . 4 Select TCP/IP from the list of network protocols and then click OK . If you need Client for Microsoft Networks: 1 Click Add .
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 152 3 Click the DNS Configuration t ab. • If you d o not know your DN S information, select Disable D NS . • If you know y our DNS information, select Enable DNS and type the information in the fields below (y ou may not need to fill them all in).
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 153 3 Select your network adap ter . Y ou should see y our computer's IP address, subnet mask and default gatewa y . Windows 2000/NT/XP The following example figures use the defa ult Windo ws XP GU I theme.
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 154 2 In the Control Panel , double-cli ck Network Connections ( Network and Dial- up Connections in Windows 2000/NT). Figure 94 Windows XP: Co ntrol Panel 3 Right- click Local Area Connection and then click Properties .
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 155 4 Select Internet Protocol (TCP/IP) (under the General tab in Win XP) and then click Properties . Figure 96 Windows XP: Loca l Area Connection Properties 5 The Internet Protocol TCP/IP Properties window opens (the General tab in Windows XP).
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 156 •C l i c k Advanced . Figure 97 Windows XP: Interne t Protocol (TCP/IP) Properties 6 If you do not know your gatewa y's IP address, remov e any previously i nstalled gateways in the IP Settings tab and click OK .
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 157 •C l i c k OK when finished. Figure 98 Windows XP: Ad vanced TCP/IP Properties 7 In the Internet Protocol TCP/IP Properties windo w (the General tab in Windows XP): •C l i c k Obtain DNS server address automatically if you do not know your DNS server IP address(es ).
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 158 If you hav e previously configur ed DNS servers, click Advanced and t hen the DNS tab to order them. Figure 99 Windows XP: Interne t Protocol (TCP/IP) Properties 8 Click OK to close the Internet Protocol (TCP/IP) Properties window.
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 159 Macintosh OS 8/9 1 Click the Apple menu, Control Panel and do uble-cl ick TCP/IP to open the TCP/ IP Control Panel .
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 160 2 Select Ethernet built-in from the Connect via list. Figure 101 Macintosh OS 8/9: TCP/IP 3 For d ynamically assigned settings, select Using DHCP Server from the Configure: list.
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 161 Macintosh OS X 1 Click the Apple menu, and click System Preferences to open the System Preferences window . Figure 102 Macintosh OS X: Apple Menu 2 Click Netw ork in the icon bar .
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 162 4 For s tatically assigned settings, do t he following: •F r o m t h e Configure box, select Manually . • T ype your IP address in the IP Address box. • T ype your subnet mask in the Subnet mask bo x.
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 163 2 Double-click on the profile of the network card you wish to configure. The Ethernet Device General screen displays as shown.
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 164 5 Click the Device s tab. 6 Click the Activate button to apply the changes. The following sc reen displays. Click Yes to save the changes in all screens. Figure 107 Red Hat 9.
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 165 • If you ha ve a static IP address, enter static in the BOOTPROTO= field. T ype IPADDR = followed by the IP address (in dotted decimal notation) and type NETMASK = followed by the subnet mask.
Appendix C Setting up Your Computer’s IP Address WAP3205 User’s Guide 166 V erifying Settings Enter ifconfig in a terminal screen to ch eck your TCP/IP properties. Figure 1 12 Red Hat 9.0: Checking TCP/IP Properties [root@localhost]# ifconfig eth0 Link encap:Ethernet HWadd r 00:50:BA:72:5B:44 inet addr:172.
WAP3205 User’s Guide 167 A PPENDIX D W ireless LANs Wireless LAN T opologies This section discuss es ad-hoc and infr astructure wi reless LAN topologies. Ad-hoc Wireless LAN Configuration The simplest WLAN configur ation is an in dependent (Ad-hoc) WLAN that connects a set of computers with wireless stations (A, B , C).
Appendix D Wireless LANs WAP3205 User’s Guide 168 with each other . When Intra-BS S is disabled, wireless station A and B can still access the wired network but cannot communicate with eac h other .
Appendix D Wireless LANs WAP3205 User’s Guide 169 An ESSID (ES S IDentification) uniquely id entifies each ESS . All access points and their associated wireless stations within the same ESS must hav e the same ESSID in order to comm unicate. Figure 1 15 Infrastructure WLAN Channel A channel is the radio frequency(ies) us ed by IEEE 802.
Appendix D Wireless LANs WAP3205 User’s Guide 170 wireless gatewa y , but out -of- range of ea ch other , so they cannot "hear" e ach other , that is they do not know if the channel is currently being used. Therefore, they are consider ed hi dden from each other .
Appendix D Wireless LANs WAP3205 User’s Guide 171 Fragment ation Threshold A Fragmentation Threshold is the maximum data fr agment size (between 256 and 2432 bytes) that can be sent in th e wireless network before the AP will fragment the packet into smaller dat a frames.
Appendix D Wireless LANs WAP3205 User’s Guide 172 sever al intermediate rate steps between the maximum and minimum data r ates. The IEEE 802.11g data rate and modulation are as follows: IEEE 802.1x In June 2001, the IEEE 802.1x standard w a s designed to extend the features of IEEE 802.
Appendix D Wireless LANs WAP3205 User’s Guide 173 T ypes of RADIUS Messages The following types of RADIUS messages are exchanged between the access point and the RADIUS server for user authentication: • Access-R equest Sent by an ac cess poin t requestin g authenti cation.
Appendix D Wireless LANs WAP3205 User’s Guide 174 However , MD 5 authentica tion has som e weaknesses. Since the authentication server needs to get the plaintext password s, t he passwords must be stored. Thus someone other th an the authenti cation server m ay access the pas sword file.
Appendix D Wireless LANs WAP3205 User’s Guide 175 If this feature is enabled, it is not nece ssary to conf igure a default encryption key in the Wireless screen. Y ou may still configure and store k eys here, but they will not be used while Dynamic WEP is enabled.
Appendix D Wireless LANs WAP3205 User’s Guide 176 TKIP regularly changes and rotates the encrypti on keys so that the same encry pti on key is ne ver us ed tw ice.
Appendix D Wireless LANs WAP3205 User’s Guide 177 WP A(2)-PSK Application Example A WP A(2)-PSK application looks as follows. 1 First enter identical passwords int o the AP and all wireless clients. The Pre-Shared K ey (PSK) must consist of between 8 and 63 ASCII characters (including spaces and symbols).
Appendix D Wireless LANs WAP3205 User’s Guide 178 Security Parameters Summary Re fer to this table to see what other secu rity parameters you should configure for each Authenti cation Meth od/ key managem e nt protocol type. MAC address filters are not dependent on how you configure these security features.
WAP3205 User’s Guide 179 A PPENDIX E Common Services The following table lists some commonl y-used services and their associated protocols and port numbers. F or a comprehe ns ive list of port numbers, ICMP type/ code numbers and services , visit the IANA (Internet Assigned Number Authority) web site.
Appendix E Common Services WAP3205 User’s Guide 180 ESP (IPSEC_TUNNEL) User -Defined 50 The IPSEC ESP (Encap sulation Security Protocol) tunneling protocol uses this service. FINGER TCP 79 Finger is a UNIX or Internet rela ted command that can be used to find out if a user is logged on.
Appendix E Common Services WAP3205 User’s Guide 181 PPTP TCP 1723 Point -to-Point T unneling Protocol enables secure transfer of data ov er public networks. This is the control channel. PPTP_TUNNEL (GRE) User -Defined 47 PPTP (Point-to-P oint T unneling Protocol) enables secure transfer of data over public networks.
Appendix E Common Services WAP3205 User’s Guide 182 TFTP UDP 69 T rivial File T ransfer Protocol is an Internet file transfer protocol similar to FTP , but uses th e UDP (User Datagram Protocol) r ather than TCP (T ransmission Control Protocol). VDOLIVE TCP 7000 Another videoconferencing solution.
WAP3205 User’s Guide 183 A PPENDIX F Legal Information Copyright Copyright © 2009 by Z yXEL Communications Corpor ation. The contents of this publication ma y not be reproduced in any p art or as a.
Appendix F L egal Informati on WAP3205 User’s Guide 184 harmful interference to r adio communica tions. However , there is no guarantee that interference will not occu r in a particul ar installation.
Appendix F Legal Information WAP3205 User’s Guide 185 This device has been designed for the WLAN 2.4 GHz network throughout the EC region and Switze rland, with rest rictions in France. This Class B digital appar atus complies wi th Canadian ICES-003.
Appendix F L egal Informati on WAP3205 User’s Guide 186 ZyXEL Limited W arranty Z yXEL warr ants to the original end user (p urchaser) that this pr oduct is free from any defects in materials or workmanship for a period of up to two years from the date of purc hase.
Appendix F Legal Information WAP3205 User’s Guide 187 1 Grant of License for Personal Use Z yXEL Communication s Corp. ("Z yXEL") grants you a non-exclusive, non- sublicense, non-tr ansfer.
Appendix F L egal Informati on WAP3205 User’s Guide 188 permit third parties to link to the Software , or any part thereof . Y ou may not use the Software, or any part thereof , in the operation of a service bureau or for the benefit of any other person or entity .
Appendix F Legal Information WAP3205 User’s Guide 189 IN NO EVENT WILL Z yXEL BE LIABLE T O YOU OR ANY THIRD P AR TY FOR ANY INCIDENT AL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMIT A TION, IN.
Appendix F L egal Informati on WAP3205 User’s Guide 190 11 General This License Agreement shall be construed, interpreted and gov erned by the laws of Republic of China without regard to conflicts of la ws provisions thereof .
Index WAP3205 User’s Guide 191 Index A alternative subnet mask notation 142 AP 19 AP (Access Point) 169 AP Mode menu 49 status screen 47 , 55 , 67 AP+Bridge 19 B Bridge/Repeater 19 bridged APs, secu.
Index WAP3205 User’s Guide 192 IEEE 802.11g 171 Independent Basic Service Set 167 Internet Assigned Numbers Authority See IANA IP Address 104 IP alias 102 L LAN 101 LAN overview 101 LAN setup 101 LA.
Index WAP3205 User’s Guide 193 Service Set 40 , 87 Service Set IDentification 40 , 87 Service Set IDentity . See SSID. SSID 40 , 48 , 56 , 68 , 84 , 87 subnet 139 Subnet Mask 104 subnet mask 140 sub.
Index WAP3205 User’s Guide 194.
Index WAP3205 User’s Guide 195.
Index WAP3205 User’s Guide 196.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il ZyXEL WAP-3205 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del ZyXEL WAP-3205 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso ZyXEL WAP-3205 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul ZyXEL WAP-3205 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il ZyXEL WAP-3205, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del ZyXEL WAP-3205.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il ZyXEL WAP-3205. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo ZyXEL WAP-3205 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
