Manuale d’uso / di manutenzione del prodotto 5ESS del fabbricante Verizon
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CentraNet ® CustoP AK ® USE R G UI D E Te lephone Number V erizon T elephone Number Switch T ype: GTD-5 5ESS DMS 1 00 DMS 10 © 2002 V erizon Communications www .
T hank Y ou for Se l ecting V eriz on CentraNet ® Cu s t oP AK ® Ser vi ce . 1.
3 2 T able of Contents Introduction to This Guide.............................................................................. 4 Overview of Y our CustoP AK System ............................................................... 6 T erms Y ou Should Know .
Before you begin using your new CustoP AK system, it is important to know your switch type , or the type of equipment in the Verizon central office that handles your telephone service. Y our switch type is shown on the front cover of this guide and may affect which features are available with your CustoP AK system.
7 6 Over view of Y our CustoP AK System Y our CustoPAK system is a central office-based ser vice, meaning all equipment required to operate the system is in the Verizon central office. That also means you have purchased a reliable, worry-free telephone system, as our central offices are monitored 24 hours a day , 365 da ys a year .
9 8 T erms Y ou Should Know Confirmation T one Three short bursts of tone heard when using some CustoP AK features. The c onfirmation tone lets you know you have completed the activation or deactivation of the features. Regional Calling Area The area within which Verizon can provide local and regional toll calling services.
11 10 Call Hold Call Hold allows you to place an established call on hold for an extended period of time—provided neither you nor the other person hangs up—freeing up the line to place or receive another call. Use Call Hold to help improve response time while reducing equipment costs and callbacks.
13 12 Consultation Hold Consultation Hold provides a temporary or “soft” hold without having to dial an activation code. This allows you to place another call for private consultation or to initiate a three-way call. Use Consultation Hold to quickly verify customer inquiries and reduce costly and time-consuming callbacks.
15 14 Intercom The Intercom feature allows you to speak to, or transfer a call to, any other person within your CustoP AK system—without incurring local usage charges. Simply dial the two-digit code that was assigned to the line. See the Appendix on page 45 of this guide to locate the Intercom Code Chart for your switch type.
17 16 T ouch-T one T ouch-T one provides the ability to push-button dial on tone-signaling telephones to access CustoP AK features and dial telephone numbers. Rotary dial telephones are not compatible with CustoP AK ser vice. NO TE: V erizon has automatically activated this feature.
19 18 A utomatic Callback When you encounter a busy line within your CustoP AK system, a code can be dialed which will connect you when both lines are idle. The request will remain active for 30 minutes unless canceled. Use Automatic Callback to increase productivity by eliminating “telephone tag” , manual callbacks and unnecessary dialing.
20 Call F orwarding This Call Forwarding option allows you to have all incoming calls forwarded to a pre-determined telephone number either inside or outside the CustoP AK system. Call Forwarding provides you with the flexibility to choose your own forward-to number , to change it as often as you like and to turn the feature on or off as needed.
23 22 Call F orwarding – Busy Line This feature automatically routes incoming calls to a pre-determined number (either inside or outside of your CustoP AK system) when your line is busy . Use Call Forwarding – Busy Line to improve customer service by forwarding calls to alternate answering points, ensuring that all incoming calls are covered.
25 Call Restriction Options This feature enables you to select and control the incoming and outgoing calling capabilities of each of your CustoP AK lines. Each line can only be equipped with one Call Restriction option, which has been programmed by Verizon.
27 Cancel Call W aiting (T one Block) When you don’t want to be disturbed or interrupted during an important call, you can temporarily deactivate Call Waiting. Y ou can activate Cancel Call Waiting before you place a call or at any point during the conversation.
29 28 Dial Call W aiting (for Intercom dialing) This feature allows you to send a Call Waiting tone to another line within your CustoP AK system when that line is busy , letting the called party know that some- one is trying to reach them. The called party then has the option to answer or ignore the Call Waiting tone.
31 30 Speed Dialing Speed Dialing allows you to call frequently dialed numbers by using an abbreviated code, reducing dialing time and time spent searching for telephone numbers. Speed Dialing gives you the flexibility to create and edit your own Speed Dialing list.
32 33 33 Busy Redial After reaching a busy line within your regional calling area, this convenient ser vice allows you to dial a code that will automatically connect you when both lines are idle. Once activated, Busy Redial will monitor the busy line and attempt to connect your call for up to 30 minutes, unless canceled.
35 Call P ark Call Park functions like Call Pick-Up except that the call is already in progress. Y ou can “park” an established call on your line against your own number , freeing up your line to place or receive another call. The parked call can be retrieved from any other station within the CustoP AK system, including your own.
36 37 Call T race This protective feature enables you to trace the number of the last threatening or harassing call received, as long as the call originates from within your regional calling area. The calling party’ s number will automatically be reported to Verizon, and in some areas you will be charged for each successful trace.
38 Caller ID Caller ID, along with compatible display telephones or separate Caller ID display box, lets you view the listed name and number of the incoming call before you pick it up. Use Caller ID to help improve customer ser vice by personalizing your greetings and gathering information pertinent to a call before you answer it.
40 40 Enhanced Call F orwarding Using a toll free 800 number , you can forward calls from anywhere in the country to any other number of your choice (pager , cellular phone, work phone or home phone).
43 42 Priority Call Priority Call enables you to program up to 12 numbers—from within your regional calling area—to be identified with a special ring pattern (short-long- short). Use Priority Call to help you know when an important call comes in so you can give superior service to your high-priority callers.
44 V oice Mail and CustoP AK V erizon Voice Mail offers an efficient, businesslike way to capture important messages when you’re away from the office or on the phone 24 hours a day , 365 days a year . If you are unable to answer your line, or you are using your line (line busy), up to 3 calls can forward to your mailbox.
47 46 47 GTD-5, 5ESS and DMS 100 Intercom Code Char t Name Code T elephone Number 20# 21# 22# 23# 24# 25# 26# 27# 28# 29# 30# 31# 32# 33# 34# 35# 36# 37# 38# 39# 40# 41# 42# 43# 44# 45# 46# 47# 48# 49# 46 Intercom Code Charts The following charts are provided for you to list your Intercom codes.
49 48 49 Speed Dialing Code Charts The following charts are provided for you to list your Speed Dialing codes. The length of your individual Speed Dialing list is determined by your switch type. Y our switch type can be found on the front cover of this guide.
51 50 51 5ESS Speed Dialing List Name Code T elephone Number 2 3 4 5 6 7 50 Name Code T elephone Number 2 3 4 5 6 7 8 9 GTD-5, DMS 100 and DMS 1 0 Speed Dialing List.
53 52 53 F eature A vailability by Switch T ype F eature Switch T ype GTD-5 5ESS DMS 100 DMS 10 Basic F eatures Assume Dial “9” ✓✓ ✓ ✓ Call Hold ✓✓ ✓ ✓ Call T ransfer ✓✓ ✓ .
55 54 55 Y our CustoP A K ® F eature Selections F eature T elephone Numbers Basic F eatures Assume Dial “9” Call Hold Call T ransfer Consultation Hold Direct Inward/Outward Dialing (DID/DOD) Dist.
56 56 Notes __________________________________________________________ __________________________________________________________ __________________________________________________________ ___________.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Verizon 5ESS è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Verizon 5ESS - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Verizon 5ESS imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Verizon 5ESS ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Verizon 5ESS, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Verizon 5ESS.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Verizon 5ESS. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Verizon 5ESS insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
