Manuale d’uso / di manutenzione del prodotto B-570 SERIES del fabbricante Toshiba
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TEC Thermal Printer B-570 SERIES Original Nov ., 1993 (Revision Mar ., 2000 ) Document No. EM0-33013A PRINTED IN JAPAN T ABLE OF CONTENTS OWNER'S MANUAL ............................................. EM1-33035 PRODUCT DESCRIPTION .................
Precaution This service manual, intended for field engineers and technicians, is designed as a guide for maintenance, service and repair of T OSHIBA TEC Thermal Printers on the market. The following related manuals contain additional information on using the B-570 Series.
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PRINTED IN JAPAN EO0-33004.
TEC Thermal Printer B-570-QQ SERIES Owner ’ s Manual Table of Contents.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
(i) Safety Summary EM1-33035 Safety Summary Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment.
(ii) Safety Summary EM1-33035 CAUTION This indicates that there is the risk of personal Injury or damage to objects if the machines are improperly handled contrary to this indication.
EM1-33035 CAUTION: 1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC. 2. The contents of this manual may be changed without notification. 3. Please refer to your local Authorized Service representative with regard to any queries you may have in this manual.
1-1 1. INTRODUCTION EM1-33035 1.1 Applicable Model 1. INTRODUCTION Thank you for choosing the TEC B-570 series thermal/transfer printer. This new generation high performance/quality printer is equipped with the latest hardware including the newly developed high density (12 dots/mm, 306 dots/inch) near edge print head.
2-1 2. SPECIFICATIONS EM1-33035 2.1 Printer 2. SPECIFICA TIONS 2.1 Printer Supply voltage Power consumption Operating temperature range Relative humidity Print head Printing methods Print speeds Maxim.
2-2 2. SPECIFICATIONS EM1-33035 2.3 Media Type Width Length Outer diameter Spool type 68 mm ~ 134 mm 600 m ø90 mm (max.) 2.4 Ribbon NOTES: 1. "On the fly issue" means that the printer can draw and print without stopping between labels. 2. To ensure print quality and print head life use only TOSHIBA TEC specified media and ribbons.
3-1 3. OVERVIEW EM1-33035 3.1 Front/Rear View 3. OVER VIEW 3.1 Front/Rear V iew 3.2 Operation Panel MESSAGE DISPLAY (LCD) Displays messages in the language selected by DIP switch. When power is turned on and it is ready to print, "ON LINE" is displayed.
4-1 4. DIP SWITCH FUNCTIONS EM1-33035 4. DIP SWITCH FUNCTIONS WARNING: Turn the POWER OFF before switching the functions. Fig. 4-1 4. DIP SWITCH FUNCTIONS The DIP switches are located to the right of the supply shaft. (1) DIP SW 2 (2) DIP SW 1 NOTES: 1.
5-1 5. INSTALLING THE PRINTER EM1-33035 5.1 INSTALLING THE PRINTER WARNING! Turn the POWER SWITCH to OFF before connecting the power cord or cables. Fig.
6-1 6. LOADING THE MEDIA EM1-33035 Fig. 6-1 NOTES: 1. When the head lever is turned to position 2 , the print head is raised. 2. When the head lever is turned to position 3 , the print head and the pinch roller are raised. 3. To allow printing the head lever must be set to position 1 .
6-2 6. LOADING THE MEDIA EM1-33035 6. LOADING THE MEDIA 4. Put the media on the supply shaft. 5. Pass the media around the damper, then pull the media towards the front of the printer. 6. Insert the ridge of the supply holder into the groove of the supply shaft until the media is fixed.
6-3 6. LOADING THE MEDIA EM1-33035 6. LOADING THE MEDIA ■ Removing the paper holders' upper plates from the media guide 1 Remove the two T-4x8 screws to detach the media guide from the printer. 2 Remove the SM-3x6 screw or the SM-3x8 screw to detach the paper holders' upper plates from the media guide.
6-4 6. LOADING THE MEDIA EM1-33035 6. LOADING THE MEDIA ■ An easy way to set the black mark sensor position 1 Pull the media about 500 mm out of the front of the printer, turn the media back on it's self and feed it under the print head past the sensor so that the black mark can be seen from above.
6-5 6. LOADING THE MEDIA EM1-33035 6. LOADING THE MEDIA 10. The media is now loaded and the sensor position is set. Batch type: NOTE: Set the selection switch to the STANDARD/STRIP position. Improper setting can affect the print quality. Strip type: 1 Remove enough labels from the leading edge media to leave 500 mm of backing paper exposed.
6-6 6. LOADING THE MEDIA EM1-33035 6. LOADING THE MEDIA Cutter type: Where a cutter is fitted load the media as standard and feed it through the cutter module. NOTES: 1. Be sure to cut the backing paper of label. Cutting labels will cause the glue to stick to the cutter, which may affect the cutter quality and shorten the cutter life.
7-1 7. LOADING THE RIBBON EM1-33035 Fig. 7-2 4. Reset the ribbon shaft holder plate by aligning it with the ribbon shaft. 5. Turn the head lever clockwise to lower the print head. 6. Close the top cover. 7. LOADING THE RIBBON 7. LOADING THE RIBBON WARNING! 1.
8-1 8. INSERTING THE OPTIONAL FLASH MEMORY CARD EM1-33035 8. INSERTING THE OPTIONAL FLASH MEMORY CARD 8. INSERTING THE OPTIONAL FLASH MEMOR Y CARD 1. Turn the power off. 2. Insert the flash memory card into the memory card slot at the rear of the printer.
9-1 9. CARE/HANDLING OF THE MEDIA AND RIBBON EM1-33035 9. CARE/HANDLING OF THE MEDIA AND RIBBON CAUTION: Be sure to read carefully and understand the Supply Manual.
10-1 10. GENERAL MAINTENANCE EM1-33035 Fig. 10-1 10.1 Cleaning WARNING! 1. Be careful when handling the print head as it becomes very hot. 2. Care must be taken not to injure yourself with the printer paper cutter. 3. Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc.
10-2 10. GENERAL MAINTENANCE EM1-33035 10.2 Covers and Panels 10. 2 Covers and Panels The covers should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution. NOTE: Clean the printer cover with an electrostatic free cleaner for automated office equipment.
10-3 10. GENERAL MAINTENANCE EM1-33035 ■ Cleaning the Cutter Unit 10.3 Removing Jammed Paper WARNING! 1. Be sure to turn the power off before cleaning the cutter unit. 2. The cutters are sharp and care should be taken not to injure yourself when cleaning.
10-4 10. GENERAL MAINTENANCE EM1-33035 10.4 Threshold Setting 10.4 Threshold Setting For the printer to maintain a constant print position it uses the transmissive sensor to detect the gap between labels by measuring the amount of light passing through the media.
10-5 10. GENERAL MAINTENANCE 10.5 Auto Ribbon Saving Mode Auto ribbon saving function is activated when it is selected by DIP switch (Refer to page 4-1) and no print area extends more than 20 mm. NOTE: According to the relation between the outer diameter of rewound ribbon and print speed, ribbon loss per saving varies as follows: 10.
11-1 11. TROUBLESHOOTING EM1-33035 11. TROUBLESHOOTING 1 1. TROUBLESHOOTING PAPER JAM **** HEAD OPEN **** NO PAPER **** NO RIBBON **** REWIND FULL **** 1. The media is not fitted correctly. 2. The media path is jammed and does not feed smoothly. 3. The installed media type does not match the selected sensor.
11-2 11. TROUBLESHOOTING EM1-33035 Error Message Problem Solution 11. TROUBLESHOOTING Turn the power off and decrease the print head temperature. 1. Restart the printing by pressing the [RESTAERT] key. 2. Replace the print head. Turn the power off. Contact your Authorized Service representative.
11-3 11. TROUBLESHOOTING EM1-33035 11. TROUBLESHOOTING No print. Dots missing in the print. Unclear (or blurred) printing. Power does not come on. Printer does not cut. You see a raised nap where the media has been cut. 1. Check that media and the ribbon is loaded correctly.
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PRINTED IN JAPAN EM1-33035 E.
TEC Thermal Printer B-570 SERIES Original Nov ., 1993 (Revised Feb ., 2000 ) PRINTED IN JAPAN Product Description Document No. EM10-33006A Table of Contents.
T ABLE OF CONTENTS 1. OUTLINE OF THE SYSTEM .............................................................................. 1- 1 1.1 FEATURES OF THE B-570 SERIES .......................................................... 1- 1 1.2 DESCRIPTION OF MODEL NUMBER .
1-1 1. OUTLINE OF THE SYSTEM EM10-33006A 1. OUTLINE OF THE SYSTEM 1.1 FEA TURES OF THE B-570 SERIES 1) Various bar codes, characters and graphic data can be printed using both thermal transfer and thermal direct methods. This printer can also print writable characters and logos at designated coordinates by using a graphic command.
1-2 1. OUTLINE OF THE SYSTEM EM10-33006A 1.3 OVERVIEW AND DIMENSIONS (APPROXIMATE) POWER ON LINE ERROR FEED RESTART PAUSE 1.3 OVERVIEW AND DIMENSIONS (APPROXIMA TE) 1.3.1 Front View/Rear View Front View Rear View Message Display (LCD) Operation Panel Media Outlet Fig.
1-3 1. OUTLINE OF THE SYSTEM EM10-33006A (Revision Date: Feb. 10. 2000) 1.4 BASIC SPECIFICATIONS e l u d o M / s t o D e d o c r a B 2345678 E / A - C P U 3 1 / 8 N A E 3 1 / 8 N A J ) m m ( h t d i W e l u d o M . n i M 5 2 . 03 3 . 02 4 . 00 5 . 08 5 .
1-4 1. OUTLINE OF THE SYSTEM EM10-33006A ■ NW-7/CODE39/ITF/MSI/Industrial 2 of 5 ...... The width of narrow bars, wide bars and spaces can be optionally changed in a range of 1 to 99 dots. ■ Data Matrix ............................................
1-5 1. OUTLINE OF THE SYSTEM EM10-33006A 3 Auto cut mechanism When the cutter module is installed, the backing paper and tag paper are cut individually (stop and cut). Minimum cut length is 25.4 mm (tag paper) or 38 mm (label). (Revision Date: Feb. 10.
1-6 1. OUTLINE OF THE SYSTEM EM10-33006A 1.5 ELECTORONICS SPECIFICATIONS (5) Error detection ■ Parity check: VRC (Vertical parity check) ■ Framing error: This error occurs when no stop bit is found in the frame specified starting with the start bit.
1-7 1. OUTLINE OF THE SYSTEM EM10-33006A ■ READY/BUSY (RTS) Protocol • When initialized after power on, this printer becomes ready to receive data and converts the RTS signal to "High" level (READY).
1-8 1. OUTLINE OF THE SYSTEM EM10-33006A (Revision Date: Aug. 5 '99) 1.5 ELECTRONICS SPECIFICATIONS SN75189 or equivalent RD CTS DSR TD RTS DTR SN75188 or equivalent (10) Interface circuit ■ Input circuit ■ Output circuit Fig. 1-6 ■ Signal level Input voltage "H" .
1-9 1. OUTLINE OF THE SYSTEM EM10-33006A Signal Name DATA 1 ~ 8 INPUT•PRIME DATA•STB BUSY FAULT PAUSE ACK PE 2 Centronics interface (1) Data input method: 8-bit parallel (DATA 1 ~ 8) (2) Control s.
1-10 1. OUTLINE OF THE SYSTEM EM10-33006A 1.5 ELECTRONICS SPECIFICATIONS External controller, etc. (In case of photo-coupler) ~ ~ Printer OUT0 OUT5 COM2 Vcc ■ Output circuit Fig. 1-9 There are six output circuits, and each output is an open collector.
1-11 1. OUTLINE OF THE SYSTEM EM10-33006A 1.5 ELECTRONICS SPECIFICATIONS ■ Feed gap sensor (Transmissive sensor) This sensor detects the difference in potential between the backing paper and the label to find the print position of the label. The feed gap sensor is located 8 mm to the right of the black mark sensor.
1-12 1. OUTLINE OF THE SYSTEM EM10-33006A 1.5 ELECTRONICS SPECIFICATIONS 5 Rewind full sensor (Transmissive sensor) This sensor detects excessive winding when winding backing paper or label onto the take- up spool. It is positioned 195.3 mm (Tr side) and 150.
2-1 2. SUPPLY SPECIFICATIONS EM10-33006A T ag Paper 50.8 ~ 140.0 0.15 ~ 0.29 200.0 max. I-BEST S / I-BEST W Thermal Label 50.8 ~ 140.0 0.13 ~ 0.17 200.0 max. RICOH: 140LA / OSAKA SEALING: C6TB Type Item Width (mm) Length (mm) Thickness (mm) Outer roll diameter (mm) Recommended paper 2.
2-2 2. SUPPLY SPECIFICATIONS EM10-33006A 2) Tag Paper <Design> NOTE: The reflection rate of the black mark is 10% or less at wavelength of 950 nm. A square hole can substitute for the black mark. When the square hole is used, no printing is allowed on the back side.
2-3 2. SUPPLY SPECIFICATIONS EM10-33006A 2.2 RIBBON (Revision Date Sep. 25, '95) 2.2 RIBBON 68 ~ 134 mm 25.7 ± 0.2 mm Fig. 2-7 NOTE: When purchasing ribbons locally, they must meet the above size. There may be TOSHIBA TEC-approved ribbons which do not fall within the above size, however, they have to functional problem.
2-4 2. SUPPLY SPECIFICATIONS EM10-33006A (Revision Date Aug. 10, '95) 2.2 RIBBON 2.3 CARE AND HANDLING OF THE MEDIA AND RIBBON CAUTION: Be sure to read carefully and understand the Supply Manual. Use only media and ribbon which meet specified requirements.
3-1 3. OPTIONAL KIT EM10-33006A 3. OPTIONAL KIT 3.1 CUTTER MODULE: B-4205-QM This compact cutter module uses a built-in swing cutter. The specification is provided below: Cutting method .......................... Swing cut Cut mode ...................
3-2 3. OPTIONAL KIT EM10-33006A 3.2 HIGH SPEED PC INTERF ACE BOARD: B-4800-PC-QM Command transfer and printing can be processed quickly by connecting a PC and the printer via a FIFO (first-in first-out) IC on the high speed PC interface board. For details, refer to the specification for high speed PC interface.
3-3 3. OPTIONAL KIT EM10-33006A 3.3 MEMOR Y MODULE This memory module is a D-RAM PC board used to extend the image buffer. An image buffer, equipped with 2MB (2MB x 1) as standard, can be expanded up to 4MB by installing the 2MB of D-RAM PC board. *: The size for the tag paper is 138.
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PRINTED IN JAPAN EM10-33006A.
TEC Thermal Printer B-570 SERIES Original Nov ., 1993 (Revision Feb ., 2000 ) PRINTED IN JAPAN Maintenance Manual Document No. EM18-33010A Table of Contents.
EM18-33010A T ABLE OF CONTENTS 1. UNPACKING ...................................................................................................... 1- 1 1.1 Procedures ....................................................................................
1-1 EM18-33010A 1. UNP ACKING 1.2 CHECKS 1) Check for any damage or scratches on the machine. 2) Confirm that none of the accessories are missing. NOTE: Keep the carton and side pads for later transport. Carton Thermal Printer Side Pad (L) Power Cord Owner ’s Manual Side Pad (R) Fig.
2-1 EM18-33010A 2. MAJOR UNIT REPLACEMENT CAUTION: 1) Lubrication: During parts replacement 2) Kinds of oil: FLOIL G-488: 1 Kg can. (Part No. 19454906001). NOTE: Instructions to remove the top cover and left side cover are omitted from each removal/ installation procedure provided below.
2-2 EM18-33010A 2. MAJOR UNIT REPLACEMENT 3) Disconnect the 13 connectors from the CPU PC board. 4) Remove the six screws (SM-3x6B, SM-3x6C) to detach the CPU PC board from the printer. (Revision Date: Feb. 10, 2000) 2.1 REPLACING THE PS UNIT , I/F PC BOARD AND CPU PC BOARD 2.
2-3 EM18-33010A 2. MAJOR UNIT REPLACEMENT CAUTION: Be careful when replacing the CPU PC board, since a non-resettable counter (IC12) is installed on this board. (Refer to Section 6.2.1 Maintenance Counter Printing.) If this counter should be reset, replace IC12.
2-4 EM18-33010A 2. MAJOR UNIT REPLACEMENT 4) When replacing the stepping motor, place the platen belt first then the feed roller belt around the pinion gear so that the partition is positioned between two belts. Hold down the stepping motor at 3.5 kg ± 300 g force and secure it so that the belts have no slack or disengagament.
2-5 EM18-33010A 2. MAJOR UNIT REPLACEMENT 2) Replace the ribbon motors, then align the dowels to attach the ribbon motors. Reassemble in the reverse order of removal. 2.4 REPLACING THE T AKE-UP MOT OR NOTE: The following procedure can be employed without removing the top cover and left side cover.
2-6 EM18-33010A 2. MAJOR UNIT REPLACEMENT Fig. 2-10 2.5 REPLACING THE SOLENOID 2.5 REPLACING THE SOLENOID NOTE: The following procedure can be employed without removing the top cover and left side cover. 1) Before removing the ribbon stopper, check its attaching direction for later installation.
2-7 EM18-33010A 2. MAJOR UNIT REPLACEMENT 2.5 REPLACING THE SOLENOID NOTE: Make sure to remove any dust that appears during removal or installation because it may affect the print quality. 4) Replace the solenoid and attach it to the solenoid attaching plate.
2-8 EM18-33010A 2. MAJOR UNIT REPLACEMENT Fig. 2-13 (Revision Date Feb. 01, ’96) 2.6 REPLACING THE PRINT HEAD 2.6 REPLACING THE PRINT HEAD CAUTION: 1. NEVER touch the element when handling the print head. 2. NEVER touch the connector pins to avoid a breakdown of the print head by static electricity.
2-9 EM18-33010A 2. MAJOR UNIT REPLACEMENT Strip Shaft Fig. 2-14 (Revision Date Feb. 01, ’96) 2.6 REPLACING THE PRINT HEAD ■ Adjusting the print head position 1 Fit the jig in the platen and strip shaft. 2 Press the jig at an angle of 45 ° until it is sung against the print head.
2-10 EM18-33010A 2. MAJOR UNIT REPLACEMENT Fig. 2-15 2.6.2 New type print head 1) Turn the head lever clockwise to lower the print head. Remove the two SM-4x8B screws. 2) Turn the head lever counterclockwise and disconnect the two connectors to detach the print head from the print block.
2-11 EM18-33010A 2. MAJOR UNIT REPLACEMENT Fig. 2-17 2.6 REPLACING THE PRINT HEAD 2.7 REPLACING THE PLA TEN AND FEED ROLLER 1) Remove the front plate and belt cover. (See Fig. 2-6.) 2) Turn the head lever counterclockwise, then release the ribbon shaft holder plate.
2-12 EM18-33010A 2. MAJOR UNIT REPLACEMENT 3) Disconnect the connector for the strip sensor (LED). 4) Remove the six screws (FL-4x6, B-4x12 and P-3x12) to detach the right plate ass’y. NOTE: The machine with a serial number of 4T x x x x x x or later is not equipped with the red screws because of the change in the right plate shape.
2-13 EM18-33010A 2. MAJOR UNIT REPLACEMENT 5) Replace the paper sensor and reassemble in the reverse order of removal. 6) After replacing the paper sensor, refer to page 6-32/6-33 and adjust the voltage. 2.9 REPLACING THE RIBBON BACK TENSION BLOCK 1) Turn the head lever counterclockwise, then release the ribbon shaft holder plate.
2-14 EM18-33010A 2. MAJOR UNIT REPLACEMENT (Revision Date Sep. 29, ’95) 2.10 REPLACING THE PINCH ROLLER SHAFT ASS’Y 2.10 REPLACING THE PINCH ROLLER SHAFT ASS’Y 1) Turn the head lever to position 3 , and release the ribbon shaft holder plate. 2) Remove the black screw to detach the media guide plate.
2-15 EM18-33010A 2. MAJOR UNIT REPLACEMENT (Revision Date Sep. 29, ’95) 2.10 REPLACING THE PINCH ROLLER SHAFT ASS’Y ■ Adjustment 1. Install the pinch roller unit so it parallels the base. If it does not, change the engaging position of the pinch roller belt and the pulley.
2-16 EM18-33010A 2. MAJOR UNIT REPLACEMENT Fig. 2-27 (Revision Date Sep. 29, ’95) 2.10 REPLACING THE PINCH ROLLER SHAFT ASS’Y 2.1 1 CORRECTING SKEW PRINTING l If media still skews after adjusting the pinch roller shaft ass’y with the jig, follow the procedure below to correct the skew problem.
3-1 EM18-33010A 3. INST ALLA TION PROCEDURE FOR THE OPTIONAL EQUIPMENT 3. INST ALLA TION PROCEDURE FOR THE OPTIONAL EQUIPMENT (Revision Date: Feb. 10, 2000) 3.1 HIGH SPEED PC INTERF ACE BOARD (B-4800-PC-QM) W ARNING! Make sure to unplug the power cord before installing the optional equipment.
3-2 EM18-33010A 3. INST ALLA TION PROCEDURE FOR THE OPTIONAL EQUIPMENT 9. Reassemble in the reverse order of removal. 10. Following procedure should be employed with your PC after this. 11. Set the DIP SW. on the BPC PC board for the I/O address according to your PC.
3-3 EM18-33010A 3. INST ALLA TION PROCEDURE FOR THE OPTIONAL EQUIPMENT 5. Unclamp and disconnect the connector for the strip sensor from CN6 on the CPU PC board. 6. Remove the SM-4x6B screw to detach the strip sensor (LED)/(Tr). Fig. 3-3 Fig. 3-4 (Revision Date: Feb.
3-4 EM18-33010A 3. INST ALLA TION PROCEDURE FOR THE OPTIONAL EQUIPMENT Fig. 3-5 Fig. 3-6 3.2 CUTTER MODULE (B-4205-QM) 7. Install the cutter unit with the attached screws (cutter attaching screw, FL-4x6). When installing the cutter, make sure that the cutter guide is not in contact with the platen.
3-5 EM18-33010A 3. INST ALLA TION PROCEDURE FOR THE OPTIONAL EQUIPMENT Fig. 3-8 (Revision Date Aug. 1 1, ’95) 3.2 CUTTER MODULE (B-4205-QM) ■ Adjusting the Cutter Guide Plates After replacing the cutter unit the following adjusting procedure should be employed to prevent paper jams.
3-6 EM18-33010A 3. INST ALLA TION PROCEDURE FOR THE OPTIONAL EQUIPMENT Max. drawing size (on-the-fly) (W)x(H) (mm) 138.0 x 149.3 138.0 x 234.6 138.0 x 320.0 138.0 x 405.3 138.0 x 490.7 138.0 x 576.0 138.0 x 661.3 3.3 MEMOR Y MODULE 3.3.1 For Old CPU Board 1.
3-7 EM18-33010A 3. INST ALLA TION PROCEDURE FOR THE OPTIONAL EQUIPMENT (Revision Date: Feb. 10, 2000) 3.3 MEMORY MODULE 3.3.2 For New CPU PC Board 1. Open the right side cover and the top cover. (Refer to Fig. 2-1.) 2. Remove the left side cover. (Refer to Fig.
3-8 EM18-33010A 3. INST ALLA TION PROCEDURE FOR THE OPTIONAL EQUIPMENT 3. Remove the FL-4x5 screw to detach the blind plate on the back of the printer and attach the fanfold paper guide (rear) with the same screw. (Revision Date: Feb. 10, 2000) 3.4 F ANFOLD P APER GUIDE MODULE (B-4905-FF-QM) 3.
4-1 EM18-33010A 4. MECHANISM DESCRIPTION After making a cut, the arm turns the micro switch off and the cutter home position is detected. When the cutter does not return to the home position because of a paper jam, an error occurs and the next piece of paper will not be cut.
4-2 EM18-33010A 4. MECHANISM DESCRIPTION (Revision Date: Feb. 10, 2000) 4.2 HARNESS WIRING 4.2 HARNESS WIRING Fig. 4-3 Rewind Full Sensor Strip Sensor DC Motor Harness Clamp Cable Band (Do not bind th.
5-1 5. TROUBLESHOOTING EM18-33010A 5. TROUBLESHOOTING • Replace the power cable or power inlet. • Replace the PS unit. • Replace the power harness. • Replace the CPU PC board. • Replace the LED board/LCD. • Replace the LCD/LED harness. • Replace the CPU PC board.
5-2 5. TROUBLESHOOTING EM18-33010A 5. TROUBLESHOOTING • Replace the print head. • Replace the print head harness. • Replace the CPU PC board. • Use only TOSHIBA TEC specified media. • Clean the print head and remove the dust from the media. • Use only TOSHIBA TEC specified ribbon.
Page EM18-33010A (Revision Date: Dec. 10 '99) CAUTION: 1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC. 2. The contents of this manual may be changed without notification. 3. Please refer to your local Authorized Service representative with regard to any queries you may have in this manual.
6-1 EM18-33010A 6. DIAG. TEST OPERA TION 6. DIAG. TEST OPERA TION 6.1 OUTLINE OF THE DIAG. TEST OPERA TION In system mode the diag. test operation is used to diagnose the printer and to set the parameters by using the [FEED] , [RESTART] and [PAUSE] keys on the operation panel.
6-2 EM18-33010A 6. DIAG. TEST OPERA TION NOTES: 1. Pressing the [PAUSE] key during printing causes the printer to pause printing and show the number of remaining media. 2. If the [RESTART] key is released within 3 seconds, the printer will resume printing because the [RESTART] key is activated.
6-3 EM18-33010A 6. DIAG. TEST OPERA TION (Revision Date Jan. 14, ’99) 6.2 SELF TEST MODE 6.2 SELF TEST MODE In self test mode the printer status is printed in two types of sample print. The result of the head broken element check is indicated in the display.
6-4 EM18-33010A 6. DIAG. TEST OPERA TION # (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) NOTES: 1. Item from (2) through (10) are initialized to “0” after RAM clear. 2. If the distance is 5.5 m or less, it is rounded down and no data is added to the memory at power off.
6-5 EM18-33010A 6. DIAG. TEST OPERA TION (Revision Date: Dec. 10 ‘99) 6.2 SELF TEST MODE 2) Parameters # (11) (12) (13) (14) (19) (15) (20) (16) (21) (17) (22) (18) (23) (24) (25) (26) (27) (28) (29.
6-6 EM18-33010A 6. DIAG. TEST OPERA TION NOTES: 1. If the automatic diagnosis printing results in an error, the printer will display the error message and stop printing. The error status can be cleared by the [PAUSE] key, however, the display will return to the initial display “<1> DIAGNOSTIC V1.
6-7 EM18-33010A 6. DIAG. TEST OPERA TION ■ Sample Print [Print Condition] • Preset count : 1 • Print speed : 127 mm/sec. • Sensor : No sensor • Printing method : Thermal transfer • Supply length : 50 mm • Issuing mode : Batch printing (without rewinder) PROGRAM V1.
6-8 EM18-33010A 6. DIAG. TEST OPERA TION EEPROM OK EEPROM: Backup memory Read/write check OK: Data in the check area can be properly read/written. NG: Data in the check area cannot be properly read/written.
6-9 EM18-33010A 6. DIAG. TEST OPERA TION SENSOR1 Head up switch status Fixed to 1 Cutter home position switch status 0: Head opened 1: Head closed 0: Home position 1: Other position Rewind full sensor.
6-10 EM18-33010A 6. DIAG. TEST OPERA TION Sensor/Switch Head up switch Cutter home position switch Rewind full sensor Slit sensor #1 (ribbon rewind) Slit sensor #2 (ribbon feed) Strip sensor Ribbon end sensor SENSOR2 [H] 3.1V [A] 2.8V Environmental temperature thermistor status: 0.
6-11 EM18-33010A 6. DIAG. TEST OPERA TION DIP SW DIP Switch 1 0: OFF (OPEN) 1: ON (SHORT) DIP Switch 2 0: OFF (OPEN) 1: ON (SHORT) Pin No. 00000000 87654321 10001010 87654321 Status EXP. I/O Expansion I/O PC board Loopback test OK: The circuit has no problem.
6-12 EM18-33010A 6. DIAG. TEST OPERA TION NOTES: 1. If the head broken element check results in ‘HEAD ERROR’, the print head must be replaced after referring to Section 2.6 Replacing the Print Head. 2. After replacing the print head, clear the maintenance counter as described in Section 6.
6-13 EM18-33010A 6. DIAG. TEST OPERA TION 6.3 P ARAMETER SETTING MODE The following items are set in the parameter setting mode. The values set in this mode are printed on the sample print of the maintenance counter. Setting procedure and functions are provided below.
6-14 EM18-33010A 6. DIAG. TEST OPERA TION ■ Parameter Setting Mode Table (Revision Date: Dec. 10 ‘99) 6.3 P ARAMETER SETTING MODE Mode Name FEED ADJUST CUT ADJUST BACK FEED ADJ.
6-15 EM18-33010A 6. DIAG. TEST OPERA TION ■ [FEED] key: Pressing the [FEED] key one time is a -0.5 mm change, up to -50.0 mm. (See NOTE 2.) ■ [RESTART] key: Pressing the [RESTART] key one time is a +0.5 mm change, up to +50.0 mm. (See NOTE 2.) 6.3 P ARAMETER SETTING MODE 6.
6-16 EM18-33010A 6. DIAG. TEST OPERA TION NOTES: 1. Holding the [FEED] key or [RESTART] key down for more than 0.5 seconds enables a fast forward. 2. Max. fine adjustment ± 50.0 mm = Key fine adjustment value ( ± 50.0 mm) + PC fine adjustment value ( ± 50.
6-17 EM18-33010A 6. DIAG. TEST OPERA TION NOTES: 1. Holding the [FEED] key or [RESTART] key down for more than 0.5 seconds enables a fast forward. 2. Max. fine adjustment ± 9.9 mm = Key fine adjustment value ( ± 9.5 mm) + PC fine adjustment value ( ± 9.
6-18 EM18-33010A 6. DIAG. TEST OPERA TION 6.3 P ARAMETER SETTING MODE ■ Feed Length Fine Adjustment Example ■ Cut Position Fine Adjustment Example A A A A A A A A A A A A + 0.0 mm Feed Direction - 10.0 mm + 10.0 mm + 10 mm - 10 mm Fig. 6-4 Fig. 6-5 Fig.
6-19 EM18-33010A 6. DIAG. TEST OPERA TION 1 Idling 2 Printing the first label A is completed. 3 Label A is fed to the cut position and the front gap is cut. 4 Label B is fed in the reverse direction to the print start position. 5 Printing the second label B is completed.
6-20 EM18-33010A 6. DIAG. TEST OPERA TION NOTE: The print stop position when printing the label in strip mode varies according to label length as the strip mode printing stops so that the edge of the strip shaft is 4 mm from the middle of the gap. This is because the gap length is programmed as 2mm.
6-21 EM18-33010A 6. DIAG. TEST OPERA TION 6.3 P ARAMETER SETTING MODE ■ Back Feed Length Fine Adjustment Example A A A A A A A A A A A A + 0.0 mm Feed Direction +3.
6-22 EM18-33010A 6. DIAG. TEST OPERA TION NOTES: 1. Holding the [FEED] key or [RESTART] key down for more than 0.5 seconds enables a fast forward. 2. Max. fine adjustment ± 99.5 mm = X axis value When the value reaches the maximum, the value remains unchanged even if the subsequent fine adjustment is performed.
6-23 EM18-33010A 6. DIAG. TEST OPERA TION NOTES: 1. The X axis fine adjustment is performed to fine adjust the X axis of the drawing in the left or right direction.
6-24 EM18-33010A 6. DIAG. TEST OPERA TION NOTES: 1 Holding the [FEED] key or [RESTART] key down for more than 0.5 seconds enables a fast forward. 2. A changed print tone value is stored in memory by pressing the [PAUSE] key. 3. Fine adjustment value equals to the sum of the values set by the PC command and system mode (key operation) and each max.
6-25 EM18-33010A 6. DIAG. TEST OPERA TION NOTES: 1. Holding the [FEED] key or [RESTART] key down for more than 0.5 seconds enables a fast forward. 2. A changed font code is stored in memory by pressing the [PAUSE] key. • PC-850 • PC-8 6.3 P ARAMETER SETTING MODE 6.
6-26 EM18-33010A 6. DIAG. TEST OPERA TION • 0 (without slash) • ø (with slash) NOTES: 1. Holding the [FEED] key or [RESTART] key down for more than 0.5 seconds enables a fast forward. 2. A changed zero font is stored in memory by pressing the [PAUSE] key.
6-27 EM18-33010A 6. DIAG. TEST OPERA TION NOTES: 1. Holding the [FEED] key or [RESTART] key down for more than 0.5 seconds enables a fast forward. 2. A changed control code is stored in memory by pressing the [PAUSE] key.
6-28 EM18-33010A 6. DIAG. TEST OPERA TION SVO8A1002 : Jan. 19, '98 6.3 P ARAMETER SETTING MODE C O E MANUAL D C O T LO L CO DE1 1 B N C O T RO L CO DE2 1C N C O T RO L CO DE3 1D N A Go to B on the previous page. Change the control code. Set the control code 1.
6-29 EM18-33010A 6. DIAG. TEST OPERA TION NOTES: 1. Holding the [FEED] key or [RESTART] key down for more than 0.5 seconds enables a fast forward. 2. Non-transmissive (NON TRANS.) ribbon cannot be used so the ribbon type must be set to transmissive (TRANS.
6-30 EM18-33010A 6. DIAG. TEST OPERA TION 6.3.10 Ribbon Motor Drive Voltage Fine Adjustment NOTES: 1. Holding the [FEED] key or [RESTART] key down for more than 0.
6-31 EM18-33010A 6. DIAG. TEST OPERA TION 6.3.11 Strip Wait Status Setting NOTE: When the status type 1 is selected, the printer will send (00H) in response to the status request command sent from the PC while a label stays at the strip sensor (when idling, after feeding, or all printing finished).
6-32 EM18-33010A 6. DIAG. TEST OPERA TION 6.3.12 Stacker Selection NOTE: 1. Holding the [FEED] key or [RESTART] key down for more than 0.5 seconds enables a fast forward. 2. A changed Stacker selection is stored in memory by pressing the [PAUSE] key. ■ [FEED] key: ON: Stacker is used.
6-33 EM18-33010A 6. DIAG. TEST OPERA TION 6.3.13 Threshold Manual Fine Adjustment for the Black Mark Sensor NOTES: 1. Holding the [FEED] key or [RESTART] key down for more than 0.5 seconds enables a fast forward. 2. A changed threshold fine adjustment value is stored in memory by pressing the [PAUSE] key.
6-34 EM18-33010A 6. DIAG. TEST OPERA TION 6.3.14 Threshold Manual Fine Adjustment for the Feed Gap Sensor NOTES: 1. Holding the [FEED] key or [RESTART] key down for more than 0.5 seconds enables a fast forward. 2. A changed threshold fine adjustment value is stored in memory by pressing the [PAUSE] key.
6-35 EM18-33010A 6. DIAG. TEST OPERA TION (Revision Date: Jan. 14 ‘99) 6.3 P ARAMETER SETTING MODE ■ How To Calculate Theshold Fine Adjustment Value If the following cases occurred, threshold value for the paper sensors should be fine adjusted after referring to the next page.
6-36 EM18-33010A 6. DIAG. TEST OPERA TION (Revision Date: Jan. 14 ‘99) 6.3 P ARAMETER SETTING MODE NOTE: The following operation cannot be performed unless the sensor type is changed by the issue command or feed command. (1) Using the sensor adjustment in Diag.
6-37 EM18-33010A 6. DIAG. TEST OPERA TION (Revision Date: Jan. 14 ‘99) 6.3 P ARAMETER SETTING MODE 6.3.15 Kanji Code Selection NOTES: 1. Holding the [FEED] key or [RESTART] key down for more than 0.5 seconds enables a fast forward. 2. A changed Kanji code is stored in memory by pressing the [PAUSE] key.
6-38 EM18-33010A 6. DIAG. TEST OPERA TION (Revision Date: Aug. 5 ‘99) 6.3 P ARAMETER SETTING MODE 6.3.16 Euro Font Code Selection NOTES: 1. Holding the [FEED] key or [RESTART] key down for more than 0.5 seconds enables a fast forward. 2. A changed Euro font code is stored in memory by pressing the [PAUSE] key.
6-39 6.3.17 Transmission Control Mode Selection NOTES: 1. Holding the [FEED] key or [RESTART] key down for more than 0.5 seconds enable. 2. A changed Transmission Control Mode is memory by pressing the [PAUSE] key. Power off Turn on the power while holding down the [FEED] key and [PAUSE] key.
6-40 EM18-33010A 6. DIAG. TEST OPERA TION (Revision Date: Dec. 10 ‘99) 6.3 P ARAMETER SETTING MODE 6.3.18 Reset Selection when the INPUT • PRIME Signal is ON. Reset ON/OFF when the INPUT • PRIME signal ON is selected. NOTES: 1. Holding the [FEED] key or [RESTART] key down for more than 0.
6-41 EM18-33010A 6. DIAG. TEST OPERA TION (Revision Date Feb. 07, ’97) 6.4 TEST PRINT MODE 6.4 TEST PRINT MODE Test print mode contains normal test print and process test print. 6.4.1 Normal Test Print Five kinds of test prints are provided in the test print mode.
6-42 EM18-33010A 6. DIAG. TEST OPERA TION 6.4 TEST PRINT MODE Set the print speed Set the print count from those at the right by pressing the [FEED] key or [RESTART] key. (See NOTE 2.) Select the print speed from those at the right by pressing the [FEED] key or [RESTART] key.
6-43 EM18-33010A 6. DIAG. TEST OPERA TION 6.4 TEST PRINT MODE Set the issue mode type Press [PAUSE] key. (See NOTE 3.) Press the [PAUSE] key. (See NOTE 3.) Press the [PAUSE] key. (See NOTE 3.) Press the [PAUSE] key. (Feed one media.) Select the issue mode type from those at the right by pressing the [FEED] key or [RESTART] key.
6-44 EM18-33010A 6. DIAG. TEST OPERA TION NOTES: 1. When there is no change to the print condition, select one of the test print options to issue the test print. 2. Holding the [FEED] key or [RESTART] key down for more than 0.5 seconds enables a fast forward.
6-45 EM18-33010A 6. DIAG. TEST OPERA TION (Revision Date Feb. 07, ’97) 6.4 TEST PRINT MODE 9. When the transmissive ribbon is selected and DIP SW. 1-1 is set to ON, and the space area is also 20 mm or more, the printer automatically enters ribbon saving print mode.
6-46 EM18-33010A 6. DIAG. TEST OPERA TION 6.4.2 Process Test Print In the process test print, the test print is automatically performed on the following conditions.
6-47 EM18-33010A 6. DIAG. TEST OPERA TION A U O PRINT(R E F LE CT. ) T < 3 TE S T P RINT > < 3 TE S T P RINT > A U O PRINT(T R A NS .) T A U O PRINT(T R A NS .) T A U O PRINT(T R A NS .) T From B of the next page. Press the [PAUSE] key. Press the [PAUSE] key.
6-48 EM18-33010A 6. DIAG. TEST OPERA TION NOTE: Since the thermistor is supervised every 200 ms while displaying the status, the display could vary. (Revision Date Jul. 08, ’94) 6.5 SENSOR SETTING MODE 6.5 SENSOR SETTING MODE Thermistor check and black mark/feed gap sensor settings are provided in the sensor setting mode.
6-49 EM18-33010A 6. DIAG. TEST OPERA TION Power off Turn on the power while holding down the [FEED] key and [PAUSE] key. Press the [FEED] key three times. Set the tag paper so that the black mark sensor can detect the white part of the tag paper. (See NOTE 1.
6-50 EM18-33010A 6. DIAG. TEST OPERA TION NOTES: 1. Make sure to adjust the feed gap sensor using the backing paper with no label as a criterion. Though an adjustment can be performed with the label, it could cause a paper jam error. 2. Pressing the [PAUSE] key validates the sensor adjustment.
6-51 EM18-33010A 6. DIAG. TEST OPERA TION NOTE: Pressing the [PAUSE] key validates the sensor setting. The value of the sensor is displayed up to 5.0 V.
6-52 EM18-33010A 6. DIAG. TEST OPERA TION NOTE: Pressing the [PAUSE] key validates the sensor setting. The value of the sensor is displayed up to 5.0 V. 6.5.5 Paper End Setting for Feed Gap Sensor Paper end setting should be performed after replacing the CPU PC board or changing the label to other maker’s one, or when a paper feed error occurs.
6-53 EM18-33010A 6. DIAG. TEST OPERA TION Function If you enter the RAM clear mode by mistake, specify this mode to escape from the RAM clear mode without executing RAM clear. After replacing the print head, cutter module, ribbon feed/rewind motor, solenoid and CPU PC Board, clear the maintenance counter.
6-54 EM18-33010A 6. DIAG. TEST OPERA TION NOTES: 1. Total media distance covered (TL FEED) and the adjustment value for the sensors cannot be cleared. 2. Data stored on the flash memory card cannot be cleared with this procedure. To clear dada on the flash memory card, send the format command to ini tialize the card.
6-55 EM18-33010A 6. DIAG. TEST OPERA TION 6.6. RAM CLEAR MODE NOTE: Confirm that “COMPLETE” is displayed, then turn the power off. 6.6.1 Maintenance Counter Clear Power off Turn on the power while holding down the [FEED] key and [PAUSE] key. Press the [FEED] key four times.
6-56 EM18-33010A 6. DIAG. TEST OPERA TION NOTE: Confirm that “COMPLETE” is displayed, then turn the power off. 6.6 RAM CLEAR MODE 6.6.2 Parameter Clear Power off Turn on the power while holding down the [FEED] key and [PAUSE] key. Press the [FEED] key four times.
7-1 EM18-33010A 7. PROGRAM DOWN LOAD (Revision Date: Feb. 10, 2000) 7.1 DOS VERSION 7. PROGRAM DOWN LOAD 7.1 DOS VERSION The main program for the printer has been written onto the flash ROM.
7-2 EM18-33010A 7. PROGRAM DOWN LOAD ↵ 7.1.3 DOWN LOAD PROCEDURE (1) Turn the PC power on. (2) Turn the printer power on. (3) Insert the program down load floppy disk into the PC. (4 Change the drive to A. Type A : (5) Start the batch file “PDL”.
7-3 EM18-33010A 7. PROGRAM DOWN LOAD (Revision Date: Feb. 10, 2000) 7.1 DOS VERSION B Error code Check the following when an error occurs: • The printer power is turned on. • The RS-232C cable or high speed PC interface cable is connected properly.
7-4 EM18-33010A 7. PROGRAM DOWN LOAD (Revision Date: Feb. 10, 2000) 7.2 WINDOWS VERSION 7.2 WINDOWS VERSION The main program for the printer has been written onto the flash ROM.
7-5 EM18-33010A 7. PROGRAM DOWN LOAD (Revision Date: Feb. 10, 2000) 7.2 WINDOWS VERSION 7.2.2 Setup and System requirements Connect the B-570 printer to the PC via the RS-232C cable.
7-6 EM18-33010A 7. PROGRAM DOWN LOAD 7.2.3 Installation Procedure of Down Load Program (1) Start up Windows 95 or Windows 98, and then insert the Program Loader Setup Disk (1/3) into the PC floppy drive. (2) Click on the Start button then highlight Run and click on Run.
7-7 EM18-33010A 7. PROGRAM DOWN LOAD (Revision Date: Feb. 10, 2000) 7.2 WINDOWS VERSION 7.2.4 Installation Procedure of Firmware (1) Before performing the program download to the Printer, set the DIP SW2 on the CPU PC board as shown below. DIP SW2 (2) Connect the printer to the PC via the RS-232C cable, and then start up the PC.
7-8 EM18-33010A 7. PROGRAM DOWN LOAD (Revision Date: Feb. 10, 2000) 7.2 WINDOWS VERSION (6) From the File (F) drop down menu, select Open (O). (7) The file open screen will appear.
7-9 EM18-33010A 7. PROGRAM DOWN LOAD (9) The display restores to the Download Program for B-X. Make sure of the Download file. (Revision Date: Feb. 10, 2000) 7.2 WINDOWS VERSION (10) Select the Tool (T) drop down menu and then select Condition (C). (11) The communication setting window will appear.
7-10 EM18-33010A 7. PROGRAM DOWN LOAD (13) When the program has been successfully downloaded, the following message will appear. If an error occurs during downloading, make sure of the connection of the RS-232C cable, the DIP SW setting, the condition of the communication, and then retry the program download.
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PRINTED IN JAPAN EM18-33010A.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Toshiba B-570 SERIES è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Toshiba B-570 SERIES - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Toshiba B-570 SERIES imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Toshiba B-570 SERIES ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Toshiba B-570 SERIES, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Toshiba B-570 SERIES.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Toshiba B-570 SERIES. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Toshiba B-570 SERIES insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
