Manuale d’uso / di manutenzione del prodotto CLIE PEG-TG50 del fabbricante Sony
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© 2003 Sony C orporation 4-672-274- 21 (1) Personal Entertain ment Organizer PEG-TG 50 Trouble- shooting Q&A http://www.clie-link.com My CLIÉ handheld is not working properly About CLIE Launcher.
2 Frequently Asked Questions Tips • Many of the problems m entioned here ca n be so lved by re setting your CLIÉ™ handhe ld. b For details on ho w to reset, refer to “B asic operat ions of your Sony CLIÉ ™ handheld: Restarting your Sony CLIÉ han dheld” in the “Read This Fi rst (Operating Instru ctions).
3 Why can’t I perform a HotSync ® operation? •I s t h e H o t S y n c icon displayed in the task tray in the bottom right-hand corner of your computer screen? If not, select the St art menu, Program s ( All Programs in Wi ndows ® XP), Sony handheld , and HotS ync Manager to star t th e H otS ync Manager.
4 If your prob lem still persists, then proceed to the next p age. Playin g music: Wh y doesn ’t SonicSta ge reco gnize th e CLIÉ handheld even when it is placed in the cradle? • Set to the music tran sfer mode. b For details, refer to “Au dio Player” in th e “CLIÉ Application Ma nual” installe d on your computer .
5 Contents o f Troubles hooting Symptoms Page My CL IÉ handhe ld is no t working properly I cannot turn on my CLIÉ hand held Page 13 I cannot see an ything on the screen although the CHG LED is on P.
6 Content s of Tr oublesh ootin g (conti nued ) Symptoms Page I cannot back up certain types of data with a HotSync ® operation Page 21 The Palm™ Des ktop for CLI É software d oes not start or can.
7 Numbers or sy mbols are entered when pressing the alphabetical keys on the hard ware keyboard Page 29 The Graffiti ® writing area is not displayed Page 30 My CLIÉ handheld does not recognize handw.
8 Content s of Tr oublesh ootin g (conti nued ) Symptoms Page My CLIÉ han dheld canno t read data on a “Memory Sti ck” media Page 36 My CLIÉ han dheld does no t recognize a “ Memory Stick ” .
9 Symptoms Page Connec ting to t he com puter SonicStage does not r ecognize my CLIÉ ha ndheld even when it is placed in the cradle Page 41 The connection suddenly gets cut Page 41 The number of song.
10 Content s of Tr oublesh ootin g (conti nued ) If you are unable to find ou t what is wrong or you cannot find the solution , proceed to the next page. Symptoms Page I cannot connect to the Internet after restoring data using the “Memory Stick Backu p” application Page 46 The co ntents of websi tes can not be d ispl ayed (NetFron t v3.
11 If you c annot solv e the problem If you canno t solve a problem even with the solutions provide d in this book, please follow t he procedure below. Sony rec ommends t hat you make a no te of displa yed messag es or alerts f or future reference. Note Thousand s of third-pa rty add-on applicatio ns are av ailable for th e Palm OS ® platfor m.
12 Avoiding problem s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Make a b ackup We reco mmen d tha t you make a bac kup of yo ur da ta in c ase of an y un exp ected trou ble.
13 My CLIÉ handheld is not working pr operly Symptom s and Soluti ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . My CLIÉ h andheld is not wo rking proper ly I can not t urn on my C LIÉ handheld B The POWE R/HOLD s witch of y our CLIÉ handheld i s in the HO LD mode.
14 B The CLIÉ handheld is placed near the IR port of yo ur computer. Move your C LIÉ handhel d away from the I R port of y our comp uter except when performing an IR HotSync ® operation, as a malfunction may occur. You can also disable the IR feature by setting Beam Receive to Off from Genera l in the Pref er ences screen.
15 My CLIÉ handheld is not working pr operly The backli ght do es no t tur n on wh en I a djust the brig htness l evel B If the brightness is se t to the lowest level, the display may be illegib le, but this is not a malfunction.
16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About CLIE Laun cher I cannot use th e Jog Dial™ n avigator B The Jog Di al™ navigato r is not av ailable fo r all applicati ons.
17 About CLIE Launcher / I cannot perform a HotSync ® operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18 B Is the memor y space of your CLIÉ handheld sufficient? Delete any unnecessary data and perfor m the HotSync ® oper ation once again. B Are yo u usin g the sa me u ser nam e tha t is use d for an other CLIÉ handhe ld? Change the user name.
19 I cannot perform a Ho tSync ® operation For particular p roblems a bout HotSync ® operations, refer to the following. B Quit applications othe r than the Palm™ Desktop for CLIÉ sof tware.
20 Data c annot b e sync hroniz ed with some appli cations during a HotSy nc ® operat ion B The user name for t he Palm™ Deskto p for CLIÉ so ftware does not mat ch the one fo r your CLIÉ handh eld. In the Palm™ Desktop fo r CLIÉ software, select the us er name correspon ding to yo ur CLIÉ handheld user name.
21 I cannot perform a Ho tSync ® operation I cannot back up ce rtain types of data with a Hot Sync ® opera tion B You cannot make a backup for some applications installed later or some data created wit h application after ins talling.
22 B The settings of the mail software are not complete. Set up t he mail software properly on your com puter. I cannot perform a Hot Sync ® operation via a modem Chec king y our CLI É hand held B Check that you enter the correct phone number f or the access point.
23 I cannot perform a Ho tSync ® operation B Should a prob lem occur when the Speed setting in the Setup/Modem window of HotSync Mana ger is As fast as pos sible or at a certain speed, try setting at a lower speed. B Check that the Speed setti ng in the Setup/Modem wi ndow is appropri ate for your modem.
24 B Point th e IR port of your CLI É handheld directly at the IR po rt of you r computer between 4 to 8 inches (a pproximately 10 to 20 centimeters) apart. Best results of beaming dis tance may vary dep ending o n compatibility between devices. B You cannot per form an IR Hot Sync ® operation if t he battery remaini ng is insufficient.
25 I cannot perform a Ho tSync ® operation If you still cannot perform a HotSync ® operation If you c annot solve yo ur HotS ync oper ati on proble m by follo wing the trou blesh ootin g items, fol low the proce dure below. Check if any “Unknown d evice” is lis ted in the D evice Manager on your c omputer.
26 Check that the USB port of your computer is enabled If you ar e usin g a Window s ® 95 pre-in stalled compu ter or othe r older type of compute r equipped with a USB po rt, the USB port may be disab led by defa ult. If you cannot use a d ifferent device, suc h as a USB mouse, check the BIOS setti ng of yo ur c ompute r.
27 Erro r messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Error me ssag es An error me ssage is disp layed repea tedly B Perform a soft rese t.
28 The HotSyn c ® operation does not start and a message is displa yed on the screen B Move your CLIÉ han dheld away from the IR po rt of your comp uter except when performi ng an IR H otSync ® o peration, as a malfunction may occur. You can also disable the IR feature by s etting Beam Re ceive to Off from General in the Preferen ces screen.
29 I cannot enter data properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot enter data properly My CL IÉ hand hel d activ ates a wro ng fea ture when I t ap a button or screen ico n B The digitizer is not correctly calibrated.
30 The G raffiti ® writ ing are a is not di splay ed B The Graffiti ® writing area is sometimes not disp layed, even if the cursor is found in th e writing area.
31 How to operate basic applications (PIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to ope rat e basic a pplic ations (PIM) My CLIÉ h andheld does not d isplay the correct da te when I tap the Today but ton B The date s etting of yo ur CLIÉ handheld is no t correct .
32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot beam dat a An event create d in the “Date Book” application cann ot be listed in the week view B In the Week view, you cannot select overlapp ing events that have the same start time.
33 I cannot beam data / I cannot exchange data using the Bluetooth™ function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I forgot my passwor d I forgot my password and my CLIÉ ha ndheld is locked B You must perform a har d reset o n your CLIÉ handhel d.
35 I forgot my p assword / I cannot use a “Memory Sti ck” media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36 My CLIÉ handhe ld ca nnot read d ata on a “Memory Stick” media B When you use the install ation tool in the Palm™ Desktop for CLI É software to save data on a “Memory Stick” media, the data will be stored in the folder “/PALM/Launch er.
37 I cannot make a backup / I cannot transf er data / Per ipher al de vices are not recogni zed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot ma ke a backup . . . . . . . . . . . . . . . . . . . .
38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot play mus ic (Audi o Play er) Playing music There is no sound B Increase the volume. B Check that the volume is n ot set to the Muting mode. b For detai ls, ref er to “My CLI É handhel d is not making any sou nds” on page 14.
39 I cannot play music (Audio Player) The so und beco mes di stort ed B The bit rate at the time of recording is low. Record mu sic at a high er bit rate that is within the specification range. b For details, refer to “ Audio Pla yer” in th e “CLIÉ App lication M anual” inst alled on you r compute r.
40 MP3 files cannot be read o r played B Check that the MP3 files ar e c opied in the folder “ PALM/Programs/ MSAUDIO ” on the “Memory Stick” media.
41 I cannot play music (Audio Player) Connecting to the compu ter SonicSt age does not r ecognize my CLIÉ handh eld even when it is p laced in t he cradle B Check that the cradle is prop er ly connected to y our computer. B To check in/out audio files, a “MagicGate Memory Stick” media is required.
42 After I conn ect to the com puter, the drive is recog nized but the contents ca nnot be fou nd B Reconnect you r CLIÉ ha ndheld to your comput er after ins erting a “Memory Stic k” media.
43 I cannot play music (Audio Player) Other pr oblems The CLIÉ handh eld does not make any soun d B If you connect the earphones to y our CLIÉ handheld, the sys tem sound of your CLIÉ handheld, the alarm sound and the game so und can be h eard from th e earphones.
44 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About Sound Utilit y/Sound C onverter 2 I cannot transfer au dio data to my CLIÉ handh eld B You need t o encode audio data using the supp lied “Sound C onverter 2 ” application to play audio files with th e “Sound Utility” application.
45 About Sound Utility/Sound Converter 2 / About movies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About mo vies I cannot use some featu res with MPEG Mo vie format files B The following featu res cannot be used with MPEG Movie f ormat files.
46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I can not con nect to the In ternet I cann ot connect to the Inter net B Try connecting to the Inte rnet again after a while.
47 I cannot connect to the Inter net The contents of websites cann ot be displayed (Ne tFront v3.0 for CLIE) Ima ges are not di sp lay ed B Start the “NetFront v3.0 fo r CLIE” application and p ress and hold the Home /Men u but ton. Ta p Ne tFront Se ttings in the Option s menu and chec k the settings for imag e display.
48 I cann ot access a cer tain webs ite B Check that you have en tered the correct URL. Make sure you differentiate “-” (hyphen) f rom “ _ ” (underscor e), or “0” (number) from “O” (alphabet) correctly. B To enter “˜” (tilde) in the URL: • Display the numeric keyboar d and tap “~”.
49 I cannot use e-mail (CLIE Mail) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot use e-ma il (CLIE Ma il) I cannot send or rece ive e-mail messages I ca nnot se nd o r rece ive ma ils B Check the e-mail address.
50 I canno t sync hronize da ta bet ween “CLIE Mail” and e-mail software, such as “Ou tlook Express,” on my compu ter B If “Micros oft ® Outlook Express” and “Microsoft ® Outlook” are inst alled together on a co mputer, you can not synchronize the data between “Outlook Ex press” and “CLIE Mail.
51 I cannot use e-mail (CLIE Mail) Other pr oblems I receive mails from Mailer Daemon B Your mail has not been sent. Check the e-mail address you are mailing to. You may also receive mails from Mailer Daem on if the mail server of the receiver is not working or if the r eceiver has change d his/her e-mail address.
52 Gett in g Help Intellisync Lite: Support info rmation: http://www.pumatech.c om/sonyclie/ For CLIÉ handheld and applicat ions other than the abov e mention ed: Sony offers several support options for your CLIÉ handheld.
53 Customer re gistration If you do not fill in th e customer registrati on directly af ter installing the Palm ™ Desktop for CLIÉ so ftware, follow the inst ruc tions in this sectio n to c omplete the registration.
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For the la test information on support, check our sup port website htt p:/ /www .cli e-li nk.c om For the la test informatio n on CLIÉ products and accessories, check http://www.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Sony CLIE PEG-TG50 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Sony CLIE PEG-TG50 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Sony CLIE PEG-TG50 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Sony CLIE PEG-TG50 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Sony CLIE PEG-TG50, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Sony CLIE PEG-TG50.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Sony CLIE PEG-TG50. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Sony CLIE PEG-TG50 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
