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6.1 | June 2014 | 3725-76 302-001O Operations Guide Polycom ® RealPresence ® DMA ® 7000 System.
2 Copyright © 2014, Polycom, Inc. All ri ghts reserved. No part of this document may be reproduced, translated into another language or fo rmat, or transmitted in any form or by any me ans, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
Polycom, Inc. 3 Content s Polycom ® RealPresence DMA ® 7000 System Overview . . . . . . . . . . . . . . . . . . . 15 Introduction to the Polycom RealPr esence DMA System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 The Polycom RealPresence DMA System’s Primary Funct ions .
Contents Polycom, Inc. 4 System Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Security Certificates Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Polycom, Inc. 5 Logging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Alerting Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Polycom, Inc. 6 MCU Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 MCUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Polycom, Inc. 7 Resource Management System Pa ge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Join Resource Management System Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Resource Management System Integration Procedur es .
Contents Polycom, Inc. 8 The Default Dial Plan and Suggestions for Modifications . . . . . . . . . . . . . . . . . . . . . . . . 241 Add Dial Rule Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Polycom, Inc. 9 Edit Territory Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 6 Network Clouds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Polycom, Inc. 10 Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336 Network usage data export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Polycom, Inc. 11 Alert 2401 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349 Alert 2402 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Polycom, Inc. 12 Alert 3803 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361 Alert 4001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Polycom, Inc. 13 Backup and Restore Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376 Upgrading the S oftware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Polycom, Inc. 14 SNMP Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419 SNMP Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Polycom, Inc. 15 Polycom ® RealPresence DMA ® 7000 System Overview This chapter provides an overview of the Polycom ® Distributed Media Applica tion™ (RealPresence DMA ® ) 7000 system.
Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 16 The Polycom RealPresence DMA system integrates with your Microsof t® Ac tive Directory®, automating the task of provisionin g users with virtual meeting rooms ( VMRs ), which are available for use at any time for multipoint video conferencing.
Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 17 ● Billing and usage data retrieval ● Resource avail ability queries The API uses XML encoding over HTTPS transpo rt an d adheres to a Represent ational S tate T ransfer (REST) archit ecture.
Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 18 For multipoint conferen cing, the MCU doesn' t have to do processing-inten sive mixing and transcoding to optimize the experience for each devic e.
Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 19 ● Ability to ping the ot her server ’s public physical addr ess ● Ability to p ing the d efault ga teway In the event of a tie, the server alread y hostin g the public virtual addr ess wins.
Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 20 System Cap abilities and Constraint s The following capabilities and constraint s apply to the entire supercluster: ● Number of .
Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 21 ● Number of IRQ messages sent per second: 100 ● Number of history records ret ained per cluster: 500,000 registration hist.
Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 22 The tabl e below lists the remote port s to which th e Polycom RealPresence DMA system may connect, depending on signalin g and security settings, integrations, and system configura tion.
Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 23 Polycom Solution Support Polycom Implement ation and Ma intenance services pr ov ide suppor t for Polycom solution compone nts only .
Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 24 Field Input Requirement s While every ef fort was made to internationa lize th e Polycom RealPresen ce DMA system, not all system fields accept Unicode entries. If you wor k in a langua ge other than English , be aware that some field s accept only ASCII characters.
Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 25 MCU > MCUs 1 • • MCU > MCU Pools 1 • • MCU > MCU Pool Orders 1 • • Site S tatistics 1 • • Site Link S tat.
Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 26 Maintenance System Log Files 4 • • T roubleshooting Utilitie s > Ping, Traceroute, T op, I/O S tats, SAR, NTP S tatus • S.
Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 27 Admin > Login Policy Settings > Local Password • Session • Local User Account • Banner • Access Policy Settings • .
Polycom ® RealPresence DMA ® 7000 System Ove rview Polycom, Inc. 28 Open Source Sof tware License Information Refer to the Polycom RealPresence DMA 7000 System Offer of Ope n Source Soft ware for a .
Polycom, Inc. 29 Polycom ® RealPresence DMA ® System Initial Configuration Summary This chapter d escribes the configur ation tasks required to complete your implemen tation of a new Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system once installatio n and initial network configuration ar e complete.
Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 30 Add Required DNS Records for the Polycom RealPresence DMA System Y our Polycom RealPresence DMA syst em must be acc.
Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 31 ● SRV records for ea ch transport pr otocol that identi fy the host names of the SIP proxies that service a part icular domain. Configure these statically to point to the ho st names of the Call Servers in the domain.
Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 32 specify is the one in the Call server sub-domain controlled by RealPrese nce DMA field on the Embedded DNS page. Here are ex ample re cords for tw o two-serv er clusters: callservers.
Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 33 License the RealPresence DM A System, Appliance Edition Y ou should have received either one or two license numbers for ea ch cluster , depending on whether yo u ordered a single-ser ver or two-server cluster .
Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 34 Enable and configure SIP digest authen tication. Enable and configure special ha ndling for untrusted (“una uthorized” or “guest”) calls from SIP session border controllers (SBCs).
Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 35 3 Assign the Administrator ro le to your named enterpr ise account, and remove the Polycom RealPresence D MA system’s user roles ( see User Roles Overview on page 301) from the se rvice account use d to integr ate with Active Directory .
Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 36 Y ou must organize MCUs configured as conferencing resources into one or more MCU pools (logical groupings of media server s). Then, you can define one or more MCU pool orders th at specify the order of preference in which MCU pools are used.
Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 37 Before integrating with Active Director y , be sure that one or more DNS servers are specified (this should have been done during inst allation and initial setup). See Network Settings on p age 63.
Polycom ® RealPresence DMA ® System Initial Configuration Summary Polycom, Inc. 38 When you add a custom confer ence room to a user (e ither local or enterpri se), you can choose which template that conference room uses. T o add conference templates, se e Conference T emplates Proce dures on p age 216.
Polycom, Inc. 39 System Security This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system security topics: ● Security Certificates Over.
System Security Polycom, Inc. 40 How Certificates Are Used by th e Polycom RealPresence DMA System The Polycom RealPresence DMA system uses X.509 certificates in the following ways: 1 When a user logs into the Polycom RealPr esence DM A system’ s browser-based manageme nt interface, the Polycom RealPresence DMA system (server) offer s an X.
System Security Polycom, Inc. 41 2 When the Polycom RealPresence DMA system connec ts to a Microsoft Active Directory server , it may present a certif icate to the server to identify itself.
System Security Polycom, Inc. 42 Frequently Asked Questions Q. Is it secure to send my certificate request through email? A. Y es. The certificate request, sig ned certificate, intermedia te certif icates, and author ity certificates that are sent through email don’t cont ain any secre t information.
System Security Polycom, Inc. 43 Certificate Settings The following table describes th e fields on the Certificate Settings pa ge. Column Description Enable OCSP Enables the use of On line Certificate S tatus Protocol as a means of obtaining the revocation status of a certif icate presented to the system.
System Security Polycom, Inc. 44 See also: Security Certificates Overview on page 39 Certificate Signing Request Dialog Box on page 44 Add Certificates Dialog Box on page 45 Certificate Details Dialog.
System Security Polycom, Inc. 45 Add Certificates Dialog Box The Add Certif icates dialog box appears when you click Add Cert ificates in the Actions list. It let s you install signed certificates or certific ate chains. Y ou can do so in two ways: ● Upload a PFX, PEM, or P7B certificate file.
System Security Polycom, Inc. 46 See also: Security Certificates Overview on page 39 Certificate Settings on p age 43 Certificate Procedures Certificate procedures include the following: ● Install y.
System Security Polycom, Inc. 47 2 If you’re using a certificate authority that isn ’t lis ted, obt ain a copy of your cer tificate authority’ s public certificate. The certificate must be either a single X.509 certif icate or a PKCS#7 certificate chain.
System Security Polycom, Inc. 48 5 Copy the entire co ntents of the Encoded Request box (including the text -----BEGIN NEW CERTIFICATE REQUEST----- and -----END NEW CERTIFICATE REQUEST----- ) and submit it to your certificate authority . Depending on the certificate author ity , your CSR may be submitted via email o r by pasting into a web pag e.
System Security Polycom, Inc. 49 If you have a PFX, P7B, or si ngle certificate file, click Upload certificate , enter the password (if any) for the file, and brow se to the file or enter the path and file name. If you have PEM-format text, copy the certificate text, click Paste certifica te , and paste it into the text box be low .
System Security Polycom, Inc. 50 3 In the Actions list, select Display Details and confirm that you’ve sele cted the correct certificate. Then click OK . 4 In the Actions list, select Delete Certificate . 5 When asked to confirm, click Ye s . A dialog box informs you that th e certificate has been deleted.
System Security Polycom, Inc. 51 The following table describes th e options in th e Security Settings pa ge . Caution: High Secur ity Setting Recommended We recommend always using the High security setting unless you ha ve a specific and compellin g need to allow one of the insecure capabilities.
System Security Polycom, Inc. 52 Allow unencrypted connections to the Active Directory Normally , the Polycom RealPresence DMA system connects to Active Directory using SSL or TLS encryption.
System Security Polycom, Inc. 53 Skip certificate validation for server connecting Normally , when the Polycom RealPresence DMA system connects to a server , it validates that server ’s certificate. This option configures the system to a ccept any c ertificate presented to it without validating it.
System Security Polycom, Inc. 54 T o change the security settings 1 Go to Admin > Local Cluster > Security Settings . 2 T o switch from a custom setting back to the recommended security mode, click High security . 3 T o switch from the re commended security mode to a custom setting: a Click Custom security .
System Security Polycom, Inc. 55 See also: System Security on page 39 Certificate Settings on page 43 Login Policy Settings on page 57 Reset System Passwords on page 61 The Consequences of Enabling Ma.
System Security Polycom, Inc. 56 ● If the system is integrat ed with Mic rosoft Active Directory , only one local user can have the Administrator role, and no local users can have the Provisioner or Auditor role.
System Security Polycom, Inc. 57 Enabling File Uploads in Maximum Security with Mozilla Firefox The Mozilla Firefox browser uses its own certificate da tabase instead of the certificate database of the OS.
System Security Polycom, Inc. 58 Local Password The Local Password page let s you increase syst em security by specifying age, length, and complexity requirement s for the pa sswords of local administrator , auditor , and provisioner users.
System Security Polycom, Inc. 59 See also: System Security on page 39 Login Policy Settings on page 57 Local User Account The Local User Account page let s you increase system security by: ● Locking out users who have exceeded the specifi ed number and fr equency of login fa ilures.
System Security Polycom, Inc. 60 Banner A login banner is a messa ge that appears when us ers attempt to access the system. They must acknowledge the message befo re they can log in. The Banner p age let s you enable the banner and select or cre ate the message it displays.
System Security Polycom, Inc. 61 See also: System Security on page 39 Security Settings on page 50 The Consequences of Enabling Maximum Secur ity Mode on p age 55 Login Policy Settings on page 57 Rese.
System Security Polycom, Inc. 62 5 W ait a few minutes to log back in. See also: System Security on page 39 Security Settings on page 50 The Consequences of Enabling Maximum Secur ity Mode on p age 55.
Polycom, Inc. 63 Local Cluster Configuration This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system configuration topics: ● Network S.
Local Cluster Configura tion Polycom, Inc. 64 Caution: Network Settings Chan ges Require a Restart Changing some network settings (h ost names, IP addresses, or do mains) requires a system restart and terminates all active conferences.
Local Cluster Configura tion Polycom, Inc. 65 System split network setting Specifies whether to combine or split the syste m’s management and signaling interfaces.
Local Cluster Configura tion Polycom, Inc. 66 Shared Management Netw ork Settings The settings in this se ction apply to the entire system (both servers in two-server configuration), whether management and signaling are combined or separate.
Local Cluster Configura tion Polycom, Inc. 67 Password Confirm p assword The password for the user name entered above. EAP Method The Extensible Authentication Prot ocol method used to establish trust with the authentication server (this is also know n as the outer authent icatio n protocol ).
Local Cluster Configura tion Polycom, Inc. 68 See also: Local Cluster Configuration on page 63 Local Cluster Configurat ion Procedur es on page 81 Routing Configuration Dialog Box In the Network page.
Local Cluster Configura tion Polycom, Inc. 69 When you add a routing rule, it appear s in the table below the input fields. Sele ct a rule and click Dele te selected route to delete it. Click Show raw routing configu ration to display th e operating system’ s underlying routing configuration.
Local Cluster Configura tion Polycom, Inc. 70 See also: Local Cluster Configuration on page 63 Local Cluster Configurat ion Procedur es on page 81 Licenses The Polycom RealPresence DMA system is licensed for the number of concurrent calls it can handle and optionally for API access.
Local Cluster Configura tion Polycom, Inc. 71 Licenses for the Virtual Edition The following table describes th e fields on the Licenses page when using the Virtual Edition of the RealPresence D MA system. Date accepted The GMT date and time of EULA accept ance.
Local Cluster Configura tion Polycom, Inc. 72 See also: Local Cluster Configuration on page 63 Local Cluster Configurat ion Procedur es on page 81 Signaling Settings On the Signaling Settings p age, you can configure H.323 and SIP signaling. H.323 and SIP Signaling If H.
Local Cluster Configura tion Polycom, Inc. 73 ● Configure specific port s or prefixes for untrusted (“una uthorized” or “guest”) SIP calls that ca n only access specific resources (V MRs, VEQs, or a SIP peer). H.323 Device Authentication In an environment where H.
Local Cluster Configura tion Polycom, Inc. 74 Y ou can route such untrusted (“un authorized” or “guest”) ca lls by creating a separate set of “guest” dial rules used only fo r these un trusted calls .
Local Cluster Configura tion Polycom, Inc. 75 Enable H.323 device authentication Check the box to turn on H.323 device authentication. Click Device authentic ation settings to go to the Device Authentication page and add authenticat ion credentials (see Device Authentication on page 261).
Local Cluster Configura tion Polycom, Inc. 76 See also: Local Cluster Configuration on page 63 Local Cluster Configurat ion Procedur es on page 81 Add Guest Port Dialog Box The Add Guest Port dia log box appears when yo u click the Add button next to the Unauthorized port s list in the SIP Settings section of the Signaling Settin gs pag e.
Local Cluster Configura tion Polycom, Inc. 77 See also: Signaling Settings on p age 72 Local Cluster Configurat ion Procedur es on page 81 Edit Guest Port Dialog Box The Edit Guest Port di alog box lets you edit an Unauthorized port s list entry in the SIP Settings section of the Signaling Settings p age.
Local Cluster Configura tion Polycom, Inc. 78 See also: Signaling Settings on p age 72 Local Cluster Configurat ion Procedur es on page 81 Add Guest Prefix Dialog Box The Add Guest Prefix dialog box appears when you click the Add button next to the Unauthoriz ed prefixes list in the SIP Settings section of the Signaling Settings p age.
Local Cluster Configura tion Polycom, Inc. 79 See also: Signaling Settings on p age 72 Local Cluster Configurat ion Procedur es on page 81 Edit Guest Prefix Dialog Box The Edit Guest Prefix d ialog box let s you edit an Unauthorized pref ixes list entry in the SIP Settings section of the Signaling Settings p age.
Local Cluster Configura tion Polycom, Inc. 80 See also: Signaling Settings on p age 72 Local Cluster Configurat ion Procedur es on page 81 Logging Settings The following table describes th e fields on the Logging Settings page.
Local Cluster Configura tion Polycom, Inc. 81 Alerting Settings The Alerting Settings p age allows you to co nfigure thresholds for system al erts . Here, you can enable or disable certain alerts, and contro l when they will be triggered.
Local Cluster Configura tion Polycom, Inc. 82 ● Configure Logging If you’re perfor ming the initial conf iguration of your Polycom RealPresence DMA system, study Polycom ® RealPresence D MA ® System Initial Configuration Summary on page 29 before you co ntinue.
Local Cluster Configura tion Polycom, Inc. 83 T o enter license activation key codes 1 Go to Admin > Local Cluster > Licenses . 2 In the Activation key field for the first (or only) server , enter the activation key code that was generated fo r that server ’s serial nu mber .
Local Cluster Configura tion Polycom, Inc. 84 d Leave the default port numbers ( 5060 for TCP/UDP , 5061 for TLS) unless you have a good r eason for changing them. e T o turn on SIP digest authentication for either the unencrypted or TLS port, select the correspond ing Enable authentication check box.
Local Cluster Configura tion Polycom, Inc. 85 See also: Signaling Settings on p age 72 Configure Logging T o configure logging 1 Go to Admin > Local Cluster > Logging Settings . 2 Change Rolling frequency and Retention period as desired. 3 If requested to do so by Polycom support, change Lo gging level .
Local Cluster Configura tion Polycom, Inc. 86 starting and en ding calls and conference s, data is never sen t between 5 minutes before the hour and 5 minutes after the hour .
Polycom, Inc. 87 Device Management This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system’s network device management pages: ● Active Calls ● Endpoint s ● Site S tatistics ● Site Link S tatistics ● External Gate keeper ● External SIP Peer ● External H.
Device Management Polycom, Inc. 88 appears when yo u click Show Call Details (in the Actions list). See Call Details Dialog Box on p age 88 for descriptions of the dat a.
Device Management Polycom, Inc. 89 T ab/Field/ Column Description Call Info Call Info Displays the call’s: • S tatus (active/ended and pinne d/unpinned) • S t art time and end time • Duration .
Device Management Polycom, Inc. 90 Bandwidth Available only after the call has ended. The table at the top lists each throttle point that the call traverses and shows it s: • Bit rate limit pe r cal.
Device Management Polycom, Inc. 91 See also: Active Calls on pag e 87 End point s The End point s page provides access to information about the de vices known to the Polycom RealPresence D MA system. From it, you can: ● View details about a device. ● View the call history or registration history of a device.
Device Management Polycom, Inc. 92 The system matches any string you enter against the begi n ning of the values for which you entered it. If you enter “10. 33.17” in t he IP address field, it displays devices whose IP addresses are in that subnet.
Device Management Polycom, Inc. 93 The Actions list associated with the End points list cont ains the items in the following t able. Registration S tatus The regist ration status of the device: • Active — The devi ce is registered and can make a nd receive calls.
Device Management Polycom, Inc. 94 Names/Aliases in a Mixed H.323 and SIP Environment An endpoin t that support s both H.323 and SIP can re gister with the Polycom RealPresence DMA system’s gatekeeper and SIP registrar u sing the same name/alia s.
Device Management Polycom, Inc. 95 ● If you know an endpoint has stoppe d supporting a pr otocol, manually de lete its inactive registration for that protoc ol.
Device Management Polycom, Inc. 96 See also: Device Management on page 87 Add Endpoint Dialog Box on page 96 Edit Device Dialog Box on page 97 Associate User Dialog Box on page 99 Active Calls on pag e 87 Add End point Dialog Box The Add End point dialog box lets you man ually add a device to the system.
Device Management Polycom, Inc. 97 See also: Endpoint s on p age 91 Add Alias Dialog Box on page 99 Edit Alias Dialog Box on page 99 Edit Device Dialog Box The Edit Device dialog box let s you change a device’s class of service settings, add aliases, and edit or delete added aliases.
Device Management Polycom, Inc. 98 See also: Endpoint s on p age 91 Add Alias Dialog Box on page 99 Edit Alias Dialog Box on page 99 Edit Devices Dialog Box The Edit Devices dialog box appear s when you select multiple devices on the End points p age and click Edit Devices .
Device Management Polycom, Inc. 99 See also: Endpoint s on p age 91 Edit Device Dialog Box on page 97 Add Alias Dialog Box The Add Alias dialog box lets you sp ecify an alias for the H.323 device you’re adding or editing. Enter the alias in the Va l u e box and click OK .
Device Management Polycom, Inc. 100 Site S t atistics The Site St atistics page lists the sites defined in the Polyco m RealPresence DMA system’s site topology and, for those controlled by the system, tr affic an d Qo S st atistics. Network clouds and the default internet site aren’t included.
Device Management Polycom, Inc. 101 See also: Device Management on page 87 Site Links on page 291 External Gatekeeper On the External Gatekeeper p age, you can add or rem ove neighbor gatekeepers. Th is is a supercluste r-wide con figuration. When an enterprise has multiple neighb ored gatekeepe rs, each gateke eper manages it s own H.
Device Management Polycom, Inc. 102 See also: Device Management on page 87 Edit External G atekeeper Dialo g Box on page 103 Add External Gatekeep er Dialog Box The following t able describes the fie lds in the Add External Ga tekeeper dialog box. Column Description Name The name of the neighbored gatekeeper.
Device Management Polycom, Inc. 103 See also: External Gate keeper on p age 101 Script Debugging Dialog Box fo r Preliminaries/ Postliminaries on page 254 Device Authentication on page 261 Edit External Gatek eeper Dialog Box The following t able describes the fie lds in the Edit Exte rnal Gate keeper dialog box.
Device Management Polycom, Inc. 104 See also: External Gate keeper on p age 101 Script Debugging Dialog Box fo r Preliminaries/ Postliminaries on page 254 Device Authentication on page 261 RAS port The RAS (Registration, Admissi on and S tatus) chann el port number .
Device Management Polycom, Inc. 105 External SIP Peer On the External SIP Peer page, you can add or remove SIP servers or devices fr om the list of SIP peers to which the system can route calls and from which it may receive calls. This is a supercluster-wide configuration.
Device Management Polycom, Inc. 106 Field Description External SIP Peer Enabled Clearing this check box lets you stop using an external SIP peer without deleting it. Name Peer name or number . Must be unique among SIP peers. Description The text description displayed in the External SIP Peer list.
Device Management Polycom, Inc. 107 Downgrade If selected, and if this peer doesn’t support TL S, the system can change the Request-URI schema from sips to sip and route the call to this peer . If not selected, the system routes a TLS call to this peer only if this peer supports TLS.
Device Management Polycom, Inc. 108 Postliminary Use output format Enables dial string tran sformation s using the T o header and Re quest-URI option settings below instead of a customized scri pt. Note: The system generates a script that implements the settings made in this section.
Device Management Polycom, Inc. 109 Authentication Select one: • Handle authentication — When it re ceives a 401 (Unauthorized) response from this SIP peer , the Call Server pr esents its authentication credentials.
Device Management Polycom, Inc. 11 0 See also: External SIP Peer on page 105 SIP Peer Postliminary Outp ut Format Options on p age 1 1 4 Device Authentication on page 261 Add Authentica tion Dialog Bo.
Device Management Polycom, Inc. 111 Port The SIP signaling port number . Defaults to the standard UDP/TCP port, 5060. If the peer server is using a di fferent port number , specify it. Note : For a Microso ft L ync 2013 SIP peer , the port should be 5061.
Device Management Polycom, Inc. 11 2 Domain List If your dial plan uses a rule to apply the Resolve to externa l SIP peer action, you can restrict calls to this peer server to specific domains by adding the authorized domains to this list. If this list is empty , al l domains can resolve to this peer .
Device Management Polycom, Inc. 11 3 Authentication On this tab, you can configure SIP di gest authentication, as specified in RFC 3261, for this SIP peer and add or e dit authentication credentials. SIP authentication must be ena bled and configured on the Device Authenticati on page.
Device Management Polycom, Inc. 11 4 See also: External SIP Peer on page 105 Device Authentication on page 261 Add Authentica tion Dialog Box on page 1 17 Edit Authentica tion Dialog Box on page 1 18 .
Device Management Polycom, Inc. 11 5 <#pscheme#:#otuser#@#orhost#> No Display , use peer ’ s Destination Netwo rk or next hop address — Uses the Destinat ion net work value if spec ified, otherw ise the pee r ’s Next hop address value. If a display parameter is present, it’s removed.
Device Management Polycom, Inc. 11 6 Original user , configured peer ’ s Destination Network or next hop address — Uses the us er in the original, if specified, but replaces the host with the Destination network value, if specified, or the peer ’s Next hop address value.
Device Management Polycom, Inc. 11 7 T o Header and Request-U RI Header Examples The tab les below show some examples of T o header an d Request-URI heade r transformations using the variables described in Free Fo rm T emplate V ariables on page 1 16.
Device Management Polycom, Inc. 11 8 authenticatio n credential s that the system uses if challenged by an external device (se e Device Authentication on pa ge 261).
Device Management Polycom, Inc. 11 9 The following t able describes the fie lds in the Add Outbound Registra tion dialog b ox. See also: External SIP Peer on page 105 Add External SIP Peer Dialog Box .
Device Management Polycom, Inc. 120 See also: External SIP Peer on page 105 Add External SIP Peer Dialog Box on p age 105 Edit External SIP Peer Dialog Box on page 1 10 External H.
Device Management Polycom, Inc. 121 There are thre e reasons to configure an H.323 SBC on the External H.323 SBC page : ● T o create a prefix serv ice that a llows dialing through the spec ific SBC by prefix. An SBC configured on this page must have a prefix or prefix range assi gned to it and can only be rea ched by dialing its prefix(es).
Device Management Polycom, Inc. 122 Add External H.323 SBC Dialog Box The following t able describes the fie lds in the Add External H.323 SBC dialog box. See also: External H.323 SBC on page 1 20 Script Debugging Dialog Box fo r Preliminaries/ Postliminaries on page 254 Note: SBC Configuration Only H.
Device Management Polycom, Inc. 123 Edit External H.323 SBC Dialog Box The following t able describes the fie lds in the Edit External H.323 SBC dialog box. See also: External H.323 SBC on page 1 20 Script Debugging Dialog Box fo r Preliminaries/ Postliminaries on page 254 Note: SBC Configuration Only H.
Polycom, Inc. 124 MCU Management This chapter descr ibes the Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system’s MCU mana gement tools and t asks: ● MCUs ● MCU Pools ● MCU Pool Orders MCUs The MCUs pa ge shows the MCUs, or media server s, know n to the Polycom RealPresence DMA system.
MCU Management Polycom, Inc. 125 Note: MCUs and ISDN Gatewa y Selection MCU pools and pool orders are not used to select an ISDN gateway fo r simplified gateway dialing.
MCU Management Polycom, Inc. 126 Considerations when using MCUs with the RealPr esence DMA system In high security mode, the RealPresence DMA system uses onl y HTTPS for the conference control connection to MCUs, and you must configure your MC Us to accept encrypte d connections .
MCU Management Polycom, Inc. 127 Column Description Connection and service status and capabilities: Connected Disconnected Connected securely (encrypted connection) In service Out of service Busied ou.
MCU Management Polycom, Inc. 128 The Actions list associated with the MCU list cont ains the items in the following table. Registrati on S tatus The registr ation st at us of the device with the Call Server: • Activ e — The device is registered and can make and receive calls.
MCU Management Polycom, Inc. 129 See also: Add MCU Dialog Box on page 129 Edit MCU Dialog Box on page 133 MCU Procedures on p age 139 MCU Pools on page 142 MCU Pool Orders on p age 145 Add MCU Dialog Box Lets you add an M CU, gateway , or combination o f the two to the pool of devices available to the Polycom RealPresence D MA system.
MCU Management Polycom, Inc. 130 The following t able describes the fie lds in the dialog box. Note: MCU Support The Polycom RealPres ence DMA system supports the use of Cisco Codian 4200, 4500, a nd MSE 8000 series MCUs as part of the Conference Man ager ’s conferencing resource pool, but their Media Port Reservation feature is not suppo rted.
MCU Management Polycom, Inc. 131 Admin user ID Administrative user ID wit h which the Polycom RealPresence DMA system can log into the MCU. For a maximum security environment, this must be a machine account created on the MCU.
MCU Management Polycom, Inc. 132 Signaling IP for SIP The address that the MCU us es for SIP signaling. If you specify the login information for the MCU, this field is optional (the system can get the address from the MCU). If not, and SIP is enabled, this fiel d is required.
MCU Management Polycom, Inc. 133 See also: MCUs on pa ge 124 MCU Procedures on p age 139 Add Session Profile Dialog Box on page 138 Edit Session Profile Dialog Box on p age 138 Edit MCU Dialog Box Lets you edit an MCU.
MCU Management Polycom, Inc. 134 The following t able describes the fie lds in the dialog box. Note: MCU Support The Polycom RealPres ence DMA system supports the use of Cisco Codian 4200, 4500, a nd MSE 8000 series MCUs as part of the Conference Man ager ’s conferencing resource pool, but their Media Port Reservation feature is not suppo rted.
MCU Management Polycom, Inc. 135 Admin user ID Administrative user ID wit h which the Polycom RealPresence DMA system can log into the MCU. For a maximum security environment, this must be a machine account created on the MCU.
MCU Management Polycom, Inc. 136 Signaling IP for H.323 The dialing prefix assig ned to the MCU, if any . MCUs without a prefix are unavailable for direct prefix-based dialing. MCUs don’t need a prefix to be used as co nferencing resources by the Conferen ce Manager .
MCU Management Polycom, Inc. 137 Minimum downspeed bit rate (kbps) Select the minimum bit rate to which calls to this MCU can be downspeeded to manage band width. If this minimum isn’t availab le, the call is droppe d. The minimum that applies to a call is the higher of the MCU’s and the calling endpoint’s.
MCU Management Polycom, Inc. 138 See also: MCUs on pa ge 124 MCU Procedures on p age 139 Add Session Profile Dialog Box on page 138 Edit Session Profile Dialog Box on p age 138 Add Session Profile Dialog Box Lets you add a session pr ofile prefix to the IS DN gat eway .
MCU Management Polycom, Inc. 139 ISDN Gateway Selection Process When the dial string begins with a simplified ISDN gate w ay dialing prefix, the Polycom RealPresence DMA system chooses an ISDN gateway by applying the following step s: 1 S trip the ISDN gateway dialing prefix from the dial string, leaving the E.
MCU Management Polycom, Inc. 140 4 T o set aside some of the MCU’s cap acity for the Polycom CMA syst em’s use, set Video port s reserved for CMA system and V oice po rt s reserved for CMA sy stem to the desired values (requires RMX v6.0 and above) .
MCU Management Polycom, Inc. 141 8 Click OK . 9 If the MCU is configured as a conferencing resource, optio nally change the MCU p ool(s) to which it’ s assigned. See MCU Pools on p age 142. Pools and pool orders are used to de termine which MCU is used for a conference.
MCU Management Polycom, Inc. 142 See also: MCUs on page 124 Add MCU Dialog Box on page 129 Edit MCU Dialog Box on page 133 MCU Pools The MCU Pools list shows the MCU pools, or lo gical groupings of media servers, that are d efined in the Polycom RealPresence DMA system.
MCU Management Polycom, Inc. 143 The following t able describes the fields in the list. The Actions list associated with the MCU Pools list cont ains the items in the following t able.
MCU Management Polycom, Inc. 144 See also: MCU Pools on page 142 MCU Pool Proc edures on page 144 MCU Pool Procedures T o add an MCU Pool 1 Go to Network > MCU > MCU Pools . 2 In the Actions list, click Add . 3 In the Add MCU Pool dialog box, enter a name and description, and select the MCUs to include in the pool.
MCU Management Polycom, Inc. 145 See also: MCU Pools on page 142 Add MCU Pool Dialog Box on page 143 Edit MCU Pool Dialog Box on page 143 MCU Pool Orders The MCU Pool Orders list shows the MCU pool orders that ar e defined in the Polycom RealPresence DMA system.
MCU Management Polycom, Inc. 146 The Actions list associated with the MCU Pool Orders li st contains the items in the following table. See also: Add MCU Pool Order Dialog Box on page 146 Edit MCU Pool.
MCU Management Polycom, Inc. 147 See also: MCU Pool Orders on p age 145 MCU Pool Order Procedur es on pag e 150 Edit MCU Pool Order Dialog Box Lets you edit an MCU pool order .
MCU Management Polycom, Inc. 148 MCU has IVR service required by user’s conference template. MCU has recording capability require d by user ’s conference template.
MCU Management Polycom, Inc. 149 ● When calls to a specific MCU fail, the RealPresence DMA system re duces the MCU’s reliability score, causing it to be selected less frequently than other MCUs. An MCU’s reliability depends on th e number of consecutive failed ca lls.
MCU Management Polycom, Inc. 150 See also: MCU Pool Orders on p age 145 MCU Selection Process on pa ge 147 MCU Pool Order Procedur es on pag e 150 MCU Pool Order Procedures T o view the MCU Pool Orders list » Go to Network > MCU > MCU Pool Orders .
MCU Management Polycom, Inc. 151 3 In the Edit MCU Pool Order dialog box, edit the fields as required. See Edit MCU Pool Dialog Box on page 143. 4 Click OK . The changes you made appe ar in the MCU Pool Orders list. T o delete an MCU Pool Order 1 Go to Network > MCU > MCU Pool Orders .
Polycom, Inc. 152 Integrations with Other Systems This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system configuration topics related t.
Integrations with Other Systems Polycom, Inc. 153 See also: Microsoft Active Directory Page on page 153 Active Directory Inte gration Procedure on page 157 Understanding Base DN on page 160 Adding Pas.
Integrations with Other Systems Polycom, Inc. 154 Conference room errors Number of enterprise users for whom conference rooms couldn’t be generated. If you’re an administrator , this label is a link to the Conference Room Errors Report report.
Integrations with Other Systems Polycom, Inc. 155 IP address or host name If this option is selected, the system atte mpts to connect to the Microsoft Active Directory domain controller specified. For a single-domain forest, e nter the host name or IP address of a domain controller .
Integrations with Other Systems Polycom, Inc. 156 Enterprise Conference Room ID Generatio n Directory attribute The name of the Active Directory attribute fro m which the Polycom RealPresence DMA system should deri ve conference room IDs (virtual meeting room numbers).
Integrations with Other Systems Polycom, Inc. 157 See also: Microsoft Active Directory ® Integration on page 152 Active Directory Integ ration Procedure Before performing the procedur e below , read Set Up Security on page 34 and Connect to Micros oft Active Directory ® on pag e 36.
Integrations with Other Systems Polycom, Inc. 158 2 In the Polycom RealPresence DMA system, repla ce the default loca l administrative user with your own user account th at has the s ame user r oles.
Integrations with Other Systems Polycom, Inc. 159 c S pecify the number of characters to use. After the system strip s out ch aracters t o remove, it remove s characters in excess of this number from the beginning of the string. 6 Click Update . After a short time, the system confirms that Active Directory configuration has been updated.
Integrations with Other Systems Polycom, Inc. 160 12 If, in step 9 , there were many conference roo m errors , try to deter mine the reason and fix it: a Go to Reports > Conference Room Errors and verify that th e time on the report is after the time when you last completed step 7 .
Integrations with Other Systems Polycom, Inc. 161 The Base DN field default s to All Domains (which is equiva lent to specifyi ng an empty base DN in a query). Initially , the only other option is to enter a custom DN value. The first time yo u tell the system to connect to the Active Directory server , leave Base DN set to All D omains .
Integrations with Other Systems Polycom, Inc. 162 Adding Passcodes for Enterprise Users Polycom RMX and RealPresence Collaboration Se rver MC Us provide two optional securi ty features for conferences.
Integrations with Other Systems Polycom, Inc. 163 b S pecify the Active Directory attribute from which to generate conference passco des and the number of characters to use. 5 Click Update . After a short time, the system confirms that Active Directory configuration has been updated.
Integrations with Other Systems Polycom, Inc. 164 User Search This search qu eries the global ca talog. In a standa rd AD configuration , all the filter attributes and attributes returned are replicated to the globa l catalog. ● Base: <empty> The base variable de pends on the Base DN setting on the Micro soft Active Director y page.
Integrations with Other Systems Polycom, Inc. 165 ● Base: DC=dma,DC=eng,DC=local The base variable de pends on the Base DN setting on the Micro soft Active Director y page. If it’ s set to the default, All Domains , the base variable is the domain DN, as shown by the example.
Integrations with Other Systems Polycom, Inc. 166 Domain Search This search queries LDAP . The system runs this query only when it rest arts (if already integrated w ith the Activ e Directory) an d when you click the Update button on the Microsoft Active Director y pag e.
Integrations with Other Systems Polycom, Inc. 167 Microsof t L ync 2013 Integration The RealPresence DMA system allows you to integr ate with Microsoft® L ync 2013 S tandard Edition and Enterprise Editio n environmen ts.
Integrations with Other Systems Polycom, Inc. 168 When non-Lync endpoints dial the meeting ID in the m eeting invi tation, the incoming call is act ed on by the Dial by L y nc Conference ID dial rule. This dial rule ca uses the RealPr esence DMA syste m to search any configured and selected SIP pe ers for a matching L ync conference.
Integrations with Other Systems Polycom, Inc. 169 Considerations and Requirement s for L ync 2013 Integration ● Y ou need the following software versions (or late r) to integrate a RealPresence DMA system with L ync 2013: Microsoft L ync Server 2013 Polycom RealPresence DMA version 6.
Integrations with Other Systems Polycom, Inc. 170 Integrate RealPresenc e DMA and L ync 2013 Before integrating, gath er required information from your L ync 2013 system administrator .
Integrations with Other Systems Polycom, Inc. 171 ● Unique name for the L ync T rusted Applicatio n (used when adding the RealPrese nce DMA system to the L ync topology) The following procedure s assume that you have gathered the req uired information and co mpleted the preliminary setup t asks.
Integrations with Other Systems Polycom, Inc. 172 5 Enter a Next hop address . This value refers to the FQDN or IP address of the L ync pool, not an individual server within a pool. 6 Enter the domain of the L ync pool in the Destination network field.
Integrations with Other Systems Polycom, Inc. 173 6 (Optional) Use the drop-down list to select a confer enc e template to use for calls routed by this dial rule. Keep in mind that the confer ence template must specify a Conference mode of A VC only , or the conference will not start.
Integrations with Other Systems Polycom, Inc. 174 a (Optional) Modify the VMR display name p attern if nece ssary . This text will be precede the VMR number of the conference contact in the L ync contact window . b (Optional) Populate th e OU for cont act s field.
Integrations with Other Systems Polycom, Inc. 175 Microsof t Exchange Server Integration On the Microsof t Exchange Server page, you can integrat e the Polycom Re alPresence DMA sy stem with your Micr.
Integrations with Other Systems Polycom, Inc. 176 ● The meeting’ s duration exceed s the system’s Conference Duration setting (see Conference Settings on page 185) . ● The confer ence or chai rperson passcode is not valid (see Adding Passcodes for Enterprise Us ers on page 162 ).
Integrations with Other Systems Polycom, Inc. 177 Exchange Server In tegration Procedure T o integrate the Polycom RealPresence DMA system with y our Exchange server 1 Confirm that the Polycom RealPre.
Integrations with Other Systems Polycom, Inc. 178 10 Click OK . 11 Install the Polycom Conferencing Add-in for Micr osoft Outlook on your PC and cr eate the configuration to be distribute d to your users (see the online help for the Add -in). Optionally , customize the invita tion template(s).
Integrations with Other Systems Polycom, Inc. 179 While the Polycom RealPresence DMA system is in tegrated with the Polycom RealPresen ce Resource Manager or CMA system, site topology and user -to- device association may only be configured on the Polycom RealPres ence Res ource Manager or CMA system.
Integrations with Other Systems Polycom, Inc. 180 See also: Integrations with Other Systems on p age 152 Resource Managem ent System Page on page 180 Join Resource Management System Dialog Box on page.
Integrations with Other Systems Polycom, Inc. 181 Join Resource Management System Dialog Box Lets you integrate th e Polycom RealPr esence DM A system with a Polycom RealPresence Reso urce Manager or CMA system to obt ain site topology info rmation an d user-to-device association infor mation.
Integrations with Other Systems Polycom, Inc. 182 T o integrate with a resource management s ystem 1 Go to Admin > Integrations > Resource Management System .
Integrations with Other Systems Polycom, Inc. 183 3 When asked to confirm that you want to lea ve, click Yes . The system connects to the Polycom RealPr esence Resource Manager or CM A system and terminates the integration. A dialo g box informs you when the process is comple te.
Integrations with Other Systems Polycom, Inc. 184 See also: Juniper Networks SRC In tegration on page 18 3 Juniper Networks SRC In tegration Procedur e T o configure SRC integration 1 Go to Admin > Integrations > Juniper Networks SRC . 2 Check Enable integration with Juniper Networks® SRC and specify the address of the SRC server .
Polycom, Inc. 185 Conference Manager Configuration This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system configuration topics related .
Conference Manager Configuration Polycom, Inc. 186 Dialing prefix Numeric dial string prefix for calling VMRs and VEQs. If neighboring with a Polycom gatekeeper on which the Simplified Dialing service is enabl ed and uses a prefix of 9 (the default), don’t use 90-99 .
Conference Manager Configuration Polycom, Inc. 187 Default resource p riority value If your o rganization ha s implemented a resource prioritization mechanism, se t this to the default priority valu e assigned to a conference if the specific conference room (VMR) doesn’t have a hi gher value.
Conference Manager Configuration Polycom, Inc. 188 Default Polycom conference cont acts presence settings The following table illustrates the two modes of operation for the Default Poly com conference co nt act s presence sett ings field.
Conference Manager Configuration Polycom, Inc. 189 2 On the Conference Settings p age, make th e appropr iate selection s. 3 Click Update . See also: Conference T emplate s on p age 190 IVR Prompt Set.
Conference Manager Configuration Polycom, Inc. 190 See also: Conference Se ttings on page 185 Microsoft L ync 2013 Integration on p age 167 Conference T emplates Conference templates ar e used to c reate user s’ conference rooms, which define a u ser ’s conference experience .
Conference Manager Configuration Polycom, Inc. 191 standalone templates. When you link a template with an MCU profile, the MCU’s profile settings t ake priority over values set in the Rea lPr esence DMA system template.
Conference Manager Configuration Polycom, Inc. 192 An enterprise user can be associated with multiple en terprise group s, and each group may or may not have a specifically assigned template. Y ou can rank the conference templates by priori ty , so that the system knows which template to use when the user is associated with more t han one.
Conference Manager Configuration Polycom, Inc. 193 See also: Conference T emplate s on p age 190 Tw o Ty p e s o f T e m p l a t e s on pag e 190 T emplate Priority on page 191 Conference T emplates P.
Conference Manager Configuration Polycom, Inc. 194 Once a conference with cascading for ba ndwidth enabl ed has starte d (the “hub” MCU has been chosen), the Polycom RealPresen ce DMA system uses .
Conference Manager Configuration Polycom, Inc. 195 Y ou can enable casca de-for-size conferences wi th these step s: 1 Enable cascading for size in some or all of your conference templates.
Conference Manager Configuration Polycom, Inc. 196 The Polycom RealPresence DMA system comes with a Facto ry T emplate that has a default set of conference parameters.
Conference Manager Configuration Polycom, Inc. 197 Conference Settings Conference mode One of the following: • A VC o nly — S tandard video conferencing mode supporting th e H.
Conference Manager Configuration Polycom, Inc. 198 Cascade for size Enables confer ences using this temp late to sp an Polycom MCUs to achieve conference sizes larger than a single MCU can accommodate. This option and Cascade for bandwidth are mutually exclusi ve.
Conference Manager Configuration Polycom, Inc. 199 Line rate The maximum b it rate at w hich end point s can connect to conference s using this template. If Video switching is selected, the minimum line rate is 768 kbps (except for SD resolution, available only on v7 and ne wer Polycom MCUs with MPM+ or MPMx cards).
Conference Manager Configuration Polycom, Inc. 200 MS A VMCU cascade mode When integrated with a Lync 2013 envir onment, contro ls behavior of the cascade link with the L ync 2013 A VMCU.
Conference Manager Configuration Polycom, Inc. 201 RMX Video Quality People Video Definition Video quality Offers two video optimizations: • Motion — higher frame rate • Sharpness — higher resolution Not available if Conference mode is set to SVC only .
Conference Manager Configuration Polycom, Inc. 202 Content protocol Content channel protocol options: • Use H.263. • Use H.264 if available, otherwise use H.263 . • Use H.264 cascade and SVC optimize d. • Use H.264 HD. Content resolution Specifies the resolution of the content channel fo r the conference and cascade link.
Conference Manager Configuration Polycom, Inc. 203 T elepresence mode (v6) Support for telepresenc e confere nce rooms joining the conference: • Auto (defaul t) — A conferen ce is automati cally put in to teleprese nce mode when a telepresence endpoint (RPX, TPX, A TX, or OTX) joins.
Conference Manager Configuration Polycom, Inc. 204 RMX Conference IVR Override default conference IVR service Links this template to the specific conf erence IVR service selected in the l ist below .
Conference Manager Configuration Polycom, Inc. 205 Audio only Limits recording to the audio channel o f the conference. Indication of recording Displays a re d dot recording indicator in the upper left corner of the video layout. Available only on v7.
Conference Manager Configuration Polycom, Inc. 206 See also: Conference T emplate s on p age 190 Select Layout Dialog Box on page 216 Conference T emplates Procedures on p age 216 Edit Conference T emplate Dialog Bo x Lets you edit a confer ence templa te.
Conference Manager Configuration Polycom, Inc. 207 Conference Settings Conference mode One of the following: • A VC o nly — S tandard video conferencing mode supporting th e H.
Conference Manager Configuration Polycom, Inc. 208 Cascade for size Enables confer ences using this temp late to sp an Polycom MCUs to achieve conference sizes larger than a single MCU can accommodate. This option and Cascade for bandwidth are mutually exclusi ve.
Conference Manager Configuration Polycom, Inc. 209 Line rate The maximum b it rate at w hich end point s can connect to conference s using this template. If Video switching is selected, the minimum line rate is 768 kbps (except for SD resolution, available only on v7 and ne wer Polycom MCUs with MPM+ or MPMx cards).
Conference Manager Configuration Polycom, Inc. 210 MS A VMCU cascade mode When integrated with a Lync 2013 envir onment, contro ls behavior of the cascade link with the L ync 2013 A VMCU.
Conference Manager Configuration Polycom, Inc. 21 1 RMX Video Quality People Video Definition Video quality Offers two video optimizations: • Motion — higher frame rate • Sharpness — higher resolution Not available if Conference mode is set to SVC only .
Conference Manager Configuration Polycom, Inc. 212 Content protocol Content channel protocol options: • Use H.263. • Use H.264 if available, otherwise use H.263 . • Use H.264 cascade and SVC optimize d. • Use H.264 HD. Content resolution Specifies the resolution of the content channel fo r the conference and cascade link.
Conference Manager Configuration Polycom, Inc. 213 T elepresence mode (v6) Support for telepresenc e confere nce rooms joining the conference: • Auto (defaul t) — A conferen ce is automati cally put in to teleprese nce mode when a telepresence endpoint (RPX, TPX, A TX, or OTX) joins.
Conference Manager Configuration Polycom, Inc. 214 RMX Conference IVR Override default conference IVR service Links this template to the specific conf erence IVR service selected in the l ist below .
Conference Manager Configuration Polycom, Inc. 215 Audio only Limits recording to the audio channel o f the conference. Indication of recording Displays a re d dot recording indicator in the upper left corner of the video layout. Available only on v7.
Conference Manager Configuration Polycom, Inc. 216 See also: Conference T emplate s on p age 190 Conference T emplates Procedures on p age 216 Select Layout Dialog Box Lets you select a specific confer ence layout when you’re adding or editing a conference template.
Conference Manager Configuration Polycom, Inc. 217 T o add a conference template linked to a RealPrese nce Collaboration Server or RMX profile 1 Go to Admin > Conference Manager > Conference T emplates .
Conference Manager Configuration Polycom, Inc. 218 See also: Conference T emplate s on p age 190 Add Conference T emplate Dialog Box o n page 196 Edit Conference T e mplate Dialog Box on p age 206 IVR.
Conference Manager Configuration Polycom, Inc. 219 On the IVR Prompt Set s page, you can: ● Add a custom prompt set. The system valida tes the Appname and Prompt set values in the manifest file of the prompt set archive you select for uploading. ● See information ab out the selected pro mpt set, including a list of the me dia files it includes.
Conference Manager Configuration Polycom, Inc. 220 See also: Conference Se ttings on page 185 Conference T emplate s on p age 190 Shared Number Dialing The Shared Number Dialing page enables you to co.
Conference Manager Configuration Polycom, Inc. 221 2 The Polycom RealPresence DMA system recogniz es the dialed number as a VEQ number and routes the call to a Polycom Re alPresence Collaboration Serv.
Conference Manager Configuration Polycom, Inc. 222 Y ou can cr eate up to 60 dif ferent VEQs to pr ovide dif ferent IVR experiences (for inst ance, dif ferent language prompts or dif ferent greetings).
Conference Manager Configuration Polycom, Inc. 223 See also: Add Direct Dial Virtual Entry Queue Dialog Box on page 224 Edit Virtual Entry Queue Dialog Box on page 224 Edit Direct Dial Vir tual Entry .
Conference Manager Configuration Polycom, Inc. 224 See also: Shared Number Dialing on page 220 Add Direct Dial Virtual Entry Queue Dialog Box Lets you add a dir ect dial virtual entry que ue (VEQ) to the list of configured VEQs on the Shared Number Dialing page.
Conference Manager Configuration Polycom, Inc. 225 See also: Shared Number Dialing on page 220 Edit Direct Dial Virtua l Entry Queue Dialog Box Lets you ed it the direct dial virtua l entry queue (VEQ). Th e table below describes the fields in the d ialog box.
Polycom, Inc. 226 Superclustering This chapter descr ibes the Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system’s superclustering capability .
Superclustering Polycom, Inc. 227 Create four territories, assign a primary cluster for each, and assign the fifth cluster as backup for all four . Create five territories, assign a primary cluster for each , and make each cluster the b ackup for one of the other territories.
Superclustering Polycom, Inc. 228 ● Add the system to an existing supercluster by pointi ng it to one of the existing clusters in the supercluster . The system you’re logged into becomes one of the cluster s in t hat supercluster , and its local data store is largely replaced by a c opy of the sh ared supercluster dat a store.
Superclustering Polycom, Inc. 229 The Start U si ng command puts the selected cluster back into service: ● New calls and conferences are allowed to star t.
Superclustering Polycom, Inc. 230 See also: About Superclustering on p age 226 Supercluster Procedures on page 23 0 Join Supercluster Dialog Box In the Supercluster page’ s action list, the Join Supercluster command lets you add a Polycom RealPresence DMA system to an existing supe rcluster or create a new one .
Superclustering Polycom, Inc. 231 2 In the Actions list, click Join Supercluster . 3 In the Join Superclus ter dialog box, do one of th e following: T o create a new supercluster , ent er the FQDN or host name of the virtual management in terface for the other Polycom RealPr esence DMA cluster wit h which to form the super cluster .
Superclustering Polycom, Inc. 232 T o remove a cluster from the supercluster 1 Make sure that there are no calls on the cluster , and that all of its MCUs are out of service. See MCU Procedures on pa ge 139. 2 Reassign all of the cluste r ’s territory responsibilitie s to a different cluster .
Polycom, Inc. 233 Call Server Configuration This chapter descr ibes the Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system’s con figuration tools and t asks related to.
Call Server Configura tion Polycom, Inc. 234 See also: Call Server Configuration on page 233 Call Server Settings on page 234 Call Server Settings On the Call Server Settings page, you can speci fy certain ga tekeeper and SIP p roxy settings used by the Polycom RealPresence DMA system Call Server .
Call Server Configura tion Polycom, Inc. 235 Available bandwidth limit (percent) Set s the maximum percentage of the available bandwidth that can be allocated to a single call. If the requested bandwidth exceeds this value, the Call Se rver “downspeeds” (reduces the bit rate of) the call, but only to the user ’s downspeed minimum.
Call Server Configura tion Polycom, Inc. 236 SIP max breadth The maximum number of concurr ent parallel branches due to forking of a request. H.323 Settings Gatekeepe r call mode Direct call mo de — The Call Server processes only H.225.0 RAS call control messages.
Call Server Configura tion Polycom, Inc. 237 See also: Call Server Configuration on page 233 About the Call Server Capabilities on pag e 233 Domains On the Domains page, you can add administrative domains to or remove them from the list of domains from which registrations are accepted .
Call Server Configura tion Polycom, Inc. 238 Calls that have a non-local domain in th e dialed string do not resolve to any locally registe red endpoint s, and can only resolve to a VEQ or VMR if the Confe rence rooms belong to every domain check box is checked.
Call Server Configura tion Polycom, Inc. 239 See also: Call Server Configuration on page 233 About the Call Server Capabilities on pag e 233 Dial Rules Dial rules specify how the Polycom RealPresence DMA syst em Call Server uses the dia l string to determine where to route the call.
Call Server Configura tion Polycom, Inc. 240 For instan ce, the Resolve to reg istered end point action applies all the associated system configurations and performs various searches on the inter nal endp oint registration records to determine if the inbound call is attempting to reach another r egistered endpoin t .
Call Server Configura tion Polycom, Inc. 241 See also: Dial Rules on page 239 Add Dial Rule D ialog Box on page 244 Edit Dial Rule Dialog Box on page 248 Preliminary/Postlim inary Scripting on page 2 .
Call Server Configura tion Polycom, Inc. 242 If you have special conf iguration nee ds and wan t to modify t he dial plan , be aware that some of the default dial rules are necessary for “normal” operation. Re moving or modifying them t akes the system out of compliance with ITU and IEEE st andards.
Call Server Configura tion Polycom, Inc. 243 ● T o add an MCU, ISDN gate way , SBC, neighbor ga tekeeper , SIP peer , or simplified dialing service that can be dialed by p refix, con figure the prefix range o f the new s ervice on th e appropr iate page.
Call Server Configura tion Polycom, Inc. 244 ● If your enterprise includes a SIP peer and yo u want to route calls to that peer without a prefix, add a dial rule using the Resolv e to extern al SIP peer act ion. If you have multiple SIP peers, a call ma tching the ru le is routed to the firs t one to answer .
Call Server Configura tion Polycom, Inc. 245 The following table describes the Action options and how the system attempt s to resolve the destinatio n address (dial string) for each.
Call Server Configura tion Polycom, Inc. 246 Resolve to Lync conference ID Resolves to a L ync conference that resides on a selected SIP peer . When selected, the following fields are available: • Conference template When checked, you can select the co nference template used to start the conference.
Call Server Configura tion Polycom, Inc. 247 See also: Dial Rules on page 239 The Default Dial Plan and Suggestions for Modifications on page 241 Preliminary/Postlim inary Scripting on page 2 51 Resol.
Call Server Configura tion Polycom, Inc. 248 Edit Dial Rule Dialog Box The following t able describes the fie lds in the Edit Dial Rule dialog box. The following table describes the Action options and how the system attempt s to resolve the destinatio n address (dial string) for each.
Call Server Configura tion Polycom, Inc. 249 For this action: Th e system attempts to resolve the address as follows: Block Blocks the call. Resolve to IP address T ries to treat the dial string as an IP address, and if it c an, assumes it’s the address (and port, if includ ed) of an unregistered en dpoint.
Call Server Configura tion Polycom, Inc. 250 Resolve to Lync conference ID Resolves to a L ync conference that resides on a selected SIP peer . When selected, the following fields are available: • Conference template When checked, you can select the co nference template used to start the conference.
Call Server Configura tion Polycom, Inc. 251 See also: Dial Rules on page 239 The Default Dial Plan and Suggestions for Modifications on page 241 Preliminary/Postliminary Scripting A preliminary is an.
Call Server Configura tion Polycom, Inc. 252 CALLER_SIP_URI Array variable initially set to th e set of SIP URI addresses of the caller . The length of the array is 0 if the ca ller doesn’t have a SIP URI address. CALLER_SITE_AREA _CODE Area code of the caller ’s site.
Call Server Configura tion Polycom, Inc. 253 The following table shows how diff erent dial rule action s apply a pr eliminary script’ s modified dial string to the output SIP headers in a SIP call. INPUT_SIP_HEADERS For SIP calls only , an associative array con taining the SIP headers in the received SIP IN VITE message.
Call Server Configura tion Polycom, Inc. 254 See also: Dial Rules on page 239 External Gate keeper on p age 101 External SIP Peer on page 105 External H.
Call Server Configura tion Polycom, Inc. 255 See also: Preliminary/Postlim inary Scripting on page 2 51 Sample Preliminary and Postliminar y Scripts o n page 255 Sample Preliminary and Postliminary Sc.
Call Server Configura tion Polycom, Inc. 256 /////////////////////////// //// // STRIP PREFIX (SIP) // If the dial string is a SIP URI with prefix 99 in the us er part, remove it // SIP:991234@abc.com --> sip:1234@abc.com DIAL_STRING = DIAL_STRING.
Call Server Configura tion Polycom, Inc. 257 return NEXT_RULE; } /////////////////////////// //// // PRINTLN // Print out the informatio n available to the script for th is call.
Call Server Configura tion Polycom, Inc. 258 /////////////////////////// //// // SITE BASED NUMERIC NICKN AMES (SIP) // Allow caller to omit cou ntry and area code when calling locally. // Assumes that country and area codes are set in site topo logy.
Call Server Configura tion Polycom, Inc. 259 The system select s hunt group member s in round-robin fash ion. It skips m embers that are in a call or have unconditional call forward ing enabled. If the sele cted group memb er rejects the ca ll or doesn’t answer before the timeout, the system tries the next group membe r .
Call Server Configura tion Polycom, Inc. 260 See also: Hunt Groups on p age 258 Add Alias Dialog Box on page 260 Edit Alias Dialog Box on page 261 Edit Hunt Group Dialog Box The Edit Hunt Group dialog box let s you mod ify the selected h unt group and add or remove members.
Call Server Configura tion Polycom, Inc. 261 See also: Hunt Groups on p age 258 Add Hunt Group Dialog Box on p age 259 Edit Hunt Group Dialog Box on p age 260 Edit Alias Dialog Box The Edit Alias dialog box lets you change an alias value assigned to the hunt group .
Call Server Configura tion Polycom, Inc. 262 The Call Server inte rcepts a nd responds to authenticat ion challenges fr om SIP peers on beh alf of some or all devices calling though the Call Serv er .
Call Server Configura tion Polycom, Inc. 263 See also: Call Server Configuration on page 233 Add Device Authenti cation Dialog Box on page 263 Edit Device Authentication Dialog Box on page 26 3 Add De.
Call Server Configura tion Polycom, Inc. 264 See also: Device Authentication on page 261 Registration Policy On the Registration Policy p age, you can specify policies to control registration by end point s.
Call Server Configura tion Polycom, Inc. 265 See also: Call Server Configuration on page 233 Script Debugging Dialog Box fo r Registration Policy Script s on page 26 8 Sample Registration Policy Scrip.
Call Server Configura tion Polycom, Inc. 266 an exception to non-compliant end point s allows you to find them o n the Endpoint s page so that you can contact the ow ners. The following t able describes the o ther predefined var iabl es you can use in a registration policy script.
Call Server Configura tion Polycom, Inc. 267 EP_IS_IPV4 “TRUE” if EP_IP is an IPv4 address. Blan k otherwise. EP_IS_IPV6 “TRUE” if EP_IP is an IPv6 address. Blan k otherwise. EP_MODEL Endpoint model. EP_OWNER Endpoint owner . EP_OWNER_DOMAIN Endpoint owner's domain.
Call Server Configura tion Polycom, Inc. 268 See also: Registration Policy on page 264 Script Debugging Di alog Box for Registration Policy Script s When you click Debug this script on the Registration Policy p age, the Sc ript Debugging dialog box appears, in which you can test your script.
Call Server Configura tion Polycom, Inc. 269 The following sample scripts illustrate some of the ways in which registra tion requests can be evaluated. Y ou can use them as templates or st arting points for you r scripts. /////////////////////////// //// // Reject endpoints with th e specified problem software ver sion and all // SIP registrations.
Call Server Configura tion Polycom, Inc. 270 if (DDlength > 0) { if (DDlength != SumDigit s) return NONCOMPLIANT; } /////////////////////////// //// // Reject aliases that don' t start with CC and AC (country code and area code); // otherwise accept.
Call Server Configura tion Polycom, Inc. 271 IPstring = EP_IP[i]; } else { IPstring += "." + E P_IP[i] } } for (i=0; i<whitelist.lengt h; i++) { if (IPstring.
Call Server Configura tion Polycom, Inc. 272 See also: Call Server Configuration on page 233 Add Simplified ISDN Gatewa y Dialing Prefix Dialog Box on page 272 Edit Simplified ISDN Gateway Dialing Pre.
Call Server Configura tion Polycom, Inc. 273 Edit Simplified ISDN Gatew ay Dialing Prefix Dialog Box The Edit Simplified ISDN Gateway Dialing Prefix dialog box let s you edit a prefix-driven simplified ISDN gateway dialing service. The following t able describes the fie lds in the dialog box.
Call Server Configura tion Polycom, Inc. 274 See also: Call Server Configuration on page 233 Prefix Service on page 271 Embedded DNS In a superclustered configuration, the clusters that make up the su percluster au tomatically t ake over for each other in the event of an out age.
Call Server Configura tion Polycom, Inc. 275 The following table describes th e fields on the Embedded DNS pa g e. T o enable DNS publishing 1 Be sure you’ve added the requ ired NS records, one for .
Call Server Configura tion Polycom, Inc. 276 History Retention Settings The Polycom RealPresence DMA system is preconfigure d with the number of history records of vario us types to ret ain. When the retentio n limit for a record ty pe is reached, the system pur ges a specific numb er of the oldest records of that type.
Call Server Configura tion Polycom, Inc. 277 3 S pecify how many low-value si gnaling records to ret ain. 4 Click Update . A dialog box informs you that th e configuration has been updated.
Polycom, Inc. 278 Site T opology This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 site topology configuration topics: ● About Site T o.
Site T opol ogy Polycom, Inc. 279 ● If you don’t have a Polycom Re alPresence Resource Manag er or CMA system, enter site topology information ab out your netw ork directly into the Po lycom RealPresence DMA system’ s site topology pages.
Site T opol ogy Polycom, Inc. 280 The protocol-specific rout ing settings for a site determ ine whethe r and how calls from that site can traverse the firewall to reach end point s outside th e enterp.
Site T opol ogy Polycom, Inc. 281 Site Information Dialog Box Lets you view information about the selected site, incl u ding which subnet s are a ssociated with it and count s of the devices it contain s. The following table describes the fields in the dialog box, all of which are read-only .
Site T opol ogy Polycom, Inc. 282 Add Site Dialog Box Lets you define a new site in the Poly com RealPresen ce DMA system’s site topolog y and specify which subnets are associated with it. The following tabl e describes the fields in the dialog box.
Site T opol ogy Polycom, Inc. 283 ISDN Number Assignment Assignment method The ISDN number assignment method for the devices in this site. The numbers being assigned are endpoint ali a ses in the form of E.164 numbers, which can be dialed by both IP endpoints registered to the Call Server and ISDN endpoints dialing in through an ISDN gateway .
Site T opol ogy Polycom, Inc. 284 Country code The country code for the site’s location. Click the CC button to select from a list of countries. T o apply ITU dialing rules, the system must compare the co untry code of the gateway site with the country code of the call’s destination.
Site T opol ogy Polycom, Inc. 285 See also: About Site T opology on page 278 Sites on page 279 Add Subnet Dialog Box on p age 289 Site T opology Configuration Procedures on p age 299 Edit Site Dialog Box Lets you edit a si te in the Polycom RealPresence DMA syste m’s site topolog y and add or edit a subnet associated with the site.
Site T opol ogy Polycom, Inc. 286 Field Description General Info General Settin gs Site name A meaningful name for the site (up to 128 characters). Note: If the system’ s embedded DNS service is enabled (see Embedded DNS on page 274), the system uses the site name to create the Logica l host name (see Site Information Dialog Box on page 281).
Site T opol ogy Polycom, Inc. 287 ISDN Number Assignment Assignment method The ISDN number assignment method for the devices in this site. The numbers being assigned are endpoint ali a ses in the form of E.164 numbers, which can be dialed by both IP endpoints registered to the Call Server and ISDN endpoints dialing in through an ISDN gateway .
Site T opol ogy Polycom, Inc. 288 Country code The country code for the site’s location. Click the CC button to select from a list of countries. T o apply ITU dialing rules, the system must compare the co untry code of the gateway site with the country code of the call’s destination.
Site T opol ogy Polycom, Inc. 289 See also: About Site T opology on page 278 Sites on page 279 Add Subnet Dialog Box on p age 289 Edit Subnet Dialog Box on page 290 Site T opology Configuration Procedures on p age 299 Add Subnet Dialog Box Lets you add subnets to the site you’re adding or editing.
Site T opol ogy Polycom, Inc. 290 The following t able describes the fie lds in the dialog box. See also: Add Site Dialog Box on page 282 Edit Site Dialog Box on page 28 5 Site T opology Configuration Procedures on p age 299 Edit Subnet Dialog Box Lets you edit a s ubnet assoc iated with a site.
Site T opol ogy Polycom, Inc. 291 See also: Add Site Dialog Box on page 282 Edit Site Dialog Box on page 28 5 Site T opology Configuration Procedures on p age 299 Site Links The Site Links page cont ains a list of the links defin ed in t he site topology .
Site T opol ogy Polycom, Inc. 292 See also: About Site T opology on page 278 Add Site Link Dial og Box on p age 292 Edit Site Link Dialog Box on pa ge 292 Site T opology Configuration Procedures on p age 299 Add Site Link Dialog Box Lets you define a new site link in the Polycom RealPr ese nce DMA system’s site topology .
Site T opol ogy Polycom, Inc. 293 See also: About Site T opology on page 278 Site Links on page 291 Site T opology Configuration Procedures on p age 299 Site-to-Site Exclusions The Site-to-Site Exclusions p age cont ains a list of th e site-to-site connection s that the site topology doesn’t permit a call or session to use.
Site T opol ogy Polycom, Inc. 294 2 In the Actions list, click Add . 3 In S tep 1 of the wizard, select the first site for the exclusion. Click Next . If the site you want isn’t displa yed in the list, you can search by site name or te rritory . 4 In S tep 2 of the wizard, select the second site for the exclusion.
Site T opol ogy Polycom, Inc. 295 See also: About Site T opology on page 278 Add T errit ory Dialog Box on page 29 5 Edit T erritory Dialog Box on page 2 96 Site T opology Configuration Procedures on p age 299 Add T erritory Dialog Box Lets you define a new terr itory in the Polyco m RealPresence DMA system’s site topology .
Site T opol ogy Polycom, Inc. 296 See also: About Site T opology on page 278 T erritories on page 294 Site T opology Configuration Procedures on p age 299 Edit T erritory Dialog Box Lets you edit a te rritory in the Polycom RealPresence DMA system’ s site topology .
Site T opol ogy Polycom, Inc. 297 See also: About Site T opology on page 278 T erritories on page 294 Site T opology Configuration Procedures on p age 299 Network Clouds The Network Clouds p age cont ains a list of the MPLS (Multiprotocol Label Switchi ng) network clouds defined in the site topology .
Site T opol ogy Polycom, Inc. 298 See also: About Site T opology on page 278 Network Clouds on page 297 Site T opology Configuration Procedures on pag e 299 Edit Network Cloud Dialog Box Lets you edit an MPLS networ k cloud in the Polyc om RealPrese nce DMA syst em’s site topology .
Site T opol ogy Polycom, Inc. 299 Site T opology Configuration Procedures T o configure your site topology in the RealPresence DMA system 1 Go to Network > Site T opology > Sites . Initially , the list of sites contains only an entry named Internet/VPN, which can’t be ed ited.
Site T opol ogy Polycom, Inc. 300 d Select the first site linked to this cloud and click th e arrow button to move it to the Linked Sites list. The Add Site Link dialog box appears. e Define the link. See Add Site Link Dialog Box on p age 292. f Repeat the previous two step s for each additio nal site linked to this cloud.
Polycom, Inc. 301 Users and Group s This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system management topics related to user s and grou.
Users and Groups Polycom, Inc. 302 If your system is integrated with an Active Directory , all enter prise users ar e automatic ally Conferencin g Users. Y ou can use enterprise group s to manage assignment of the ot her user roles. See Enterprise Groups Procedures on pa ge 329.
Users and Groups Polycom, Inc. 303 A newly installed system ha s a single local user acco unt, admin. We strongly reco mmend that, as part of initial system setup, you create a local user acc ount for yourself with the Administrat o r role, log in using that account, and delete the admin user account.
Users and Groups Polycom, Inc. 304 The system matches any string you enter a gainst the begi nning of the value for whic h you’re searching . For the Search us ers field at the top, it matche s against user ID, fir st name, and last name.
Users and Groups Polycom, Inc. 305 See also: User Roles Overview on page 301 Adding Users Ove rview on p age 302 Add User Dialog Box on p age 305 Edit User Dialog Box on page 307 Conference R ooms Dia.
Users and Groups Polycom, Inc. 306 User pass-through to CDR Optional value to put in the userDataA field of call CDRs associated with this user . For instance, this might be a user ID from some external system or dat abase.
Users and Groups Polycom, Inc. 307 See also: Users on page 303 Select Associated Endpoint s Dialog Box on page 310 Users Proced ures on page 321 Conference Rooms Proc edures on page 323 Edit User Dialog Box The following t able describes the part s of the Edit User dia log box.
Users and Groups Polycom, Inc. 308 User ID The user ’s login name. Password Confirm p assword The user ’s system login password (not conference or chairperson passcode). This is the password that enables users with explicitly assigned roles to log into the system mana gement interface (see User Roles Overview on page 301).
Users and Groups Polycom, Inc. 309 Minimum downspeed rate (kbps) If Class of serv ice is selected, lets you specify the minimum bit rate to which the user ’s calls can be reduced (downspeeded). Associated Endpoint s Associated endpoints Lists the endpoints associated with the user .
Users and Groups Polycom, Inc. 310 See also: Users on page 303 Select Associated Endpoint s Dialog Box on page 310 Users Proced ures on page 321 Conference Rooms Proc edures on page 323 Authentication Required Dialog Box In maximum security mo de, changing a user ’s p assword requires you to authenticate yourself.
Users and Groups Polycom, Inc. 31 1 ● One enterprise conference room (if this is a n enterp rise user) autom atically assign ed to the user as part of the Active Dir ectory integ ration process . Y ou can’t delete this conference room, but you can modify it.
Users and Groups Polycom, Inc. 312 See also: Users on page 303 Add Conference Room Dial og Box on pag e 312 Edit Conference Room Dialog Box on page 317 Users Proced ures on page 321 Conference Rooms Proc edures on page 323 Add Conference Room Dialog Box Lets you create a custom conf erence roo m for this user .
Users and Groups Polycom, Inc. 313 Field Description Room ID The unique I D of the c onferenc e room. Cl ick Generate to let the system pick an available ID (from the range set in Conference Settings ).
Users and Groups Polycom, Inc. 314 Chairperso n passcod e The numeric p asscode that identifi es chairpersons in this room’s conferences. If none, the room’s conferences don ’t include the chairperson fea ture. If the user has a chairperson passcode, it appears here.
Users and Groups Polycom, Inc. 315 Resource priority value If the RealPresence DMA system is deployed in an AS-SIP environment with a resource prioritizati on mechanism and Loca l Se ssion Controll er (LSC), set this to the priority value to assign to conferences using this conference room.
Users and Groups Polycom, Inc. 316 Dial-out Presets If selected, th is conference room is for a preset dial-out conference, referred to in th e Polycom RealPresence Resource Manager system as an Anytime conference. When someone dials in and start s a confer ence, the system dials out to the entries in the Dial-out Particip ant s list.
Users and Groups Polycom, Inc. 317 See also: Users on page 303 Conference R ooms Dialog Box on page 310 Add Dial-out Participant Dialog Box on p age 321 Edit Dial-out Partic ipant Dialog Box on page 321 Conference Rooms Proc edures on page 323 Edit Conference Room Dialog Box Lets you view o r modify a conferenc e room’s de tails.
Users and Groups Polycom, Inc. 318 MCU pool order MCU pool order used by th is conf erence room, which is used to determine which MCU hosts a conference (see MCU Pool Orders on page 145).
Users and Groups Polycom, Inc. 319 Resource priority namespace In an Assured Services SIP (AS-SIP) en vironment, a Local Session Controlle r (LSC) can provide priority-based precedence and preemption servi ces to ensure th at the most important calls get through.
Users and Groups Polycom, Inc. 320 Conference Duration Maximum duration of a conference (in hours and minutes) or Unlimited (the maximum in this case depends on th e MCU). If not selected, the ro om uses the longe st duration associated with any group to which the user belongs, or if none, the system’s default maximum durati on.
Users and Groups Polycom, Inc. 321 See also: Users on page 303 Conference R ooms Dialog Box on page 310 Conference Rooms Proc edures on page 323 Add Dial-out Particip ant Dialog Box Lets you add a p articipant to the co nference room’ s Dial-out Participants list.
Users and Groups Polycom, Inc. 322 T o remove the default admin account and cre ate a local account for yourself with administrative privileges 1 Log in as admin and go to User > Users . The Users p age appears. 2 Create a local user acc ount for yourself with the Administr ator role.
Users and Groups Polycom, Inc. 323 3 Select the user and click Edit . 4 As required, edit the General Info , Roles , and Conf erence Passcode s sections of the User Properties dialog box.
Users and Groups Polycom, Inc. 324 b T o link t his preset co nference t o an externa l audio conf erencing br idge (for h osting audio -only participants), in the Digit s field enter the E.
Users and Groups Polycom, Inc. 325 See also: Users on page 303 Conference R ooms Dialog Box on page 310 Add Conference Room Dial og Box on pag e 312 Edit Conference Room Dialog Box on page 317 Users P.
Users and Groups Polycom, Inc. 326 See also: Users on page 303 Edit Group Dialog Box on page 327 Enterprise Group s Procedures on p age 329 Import Enterprise Group s Dialog Box The following t able describes the fie lds in the Import Enterprise Group s dialog box.
Users and Groups Polycom, Inc. 327 See also: Users on page 303 Groups on p age 325 Enterprise Group s Procedures on p age 329 Edit Group Dialog Box The following t able describes the fie lds in the Edit Group dialo g box.
Users and Groups Polycom, Inc. 328 See also: Users on page 303 Groups on p age 325 Import Enterprise Groups Dialog Box on page 326 Presence publishing options In a Microsoft® Lync 2013 environment, y.
Users and Groups Polycom, Inc. 329 Enterprise Group s Procedures The Polycom RealPresence DM A system’s ability to import an enterprise group and assign it a conference template lets you customize the confere ncing experience for all members of the grou p.
Users and Groups Polycom, Inc. 330 2 Optionally , in the Actions list, click Move Up until your new conference template has Priority 1. This ensures that users who have access to multiple conf erence template s will us e this one for their enterprise conferen ce room.
Users and Groups Polycom, Inc. 331 See also: Session on page 58 Users and Group s on p age 301 Change Password Dialog Box The system may be configured to expire local user passwo rds after a cert ain numbe r of days (see Local Password on page 58).
Polycom, Inc. 332 System Management and Maintenance This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system operations topics: ● Manag.
Polycom, Inc. 333 ● Using the system tools pr ovided to aid with syst em and network diagnostics, monitori ng, and troubleshooti ng. See T r oubleshooting Utilities on page 372. Should the nee d arise, Polycom Global Services personnel may ask you to run these too ls.
Polycom, Inc. 334 ● Download log ar chives regular ly and back them up securely (preferably of fsite as well as onsite). Delete downloaded log archives to free up disk sp ace. ● Export CDRs regularly and back them up securely (preferably offsite as well as onsite).
Polycom, Inc. 335 Go to Maintenance > Back up and Restore and download and delete backup files (see Backing Up and Restoring on page 374). Go to Maintenance > System Log Files and do wnload and delete log file arch ives (you must have the Auditor role to do so; see System Log Files on page 370).
Polycom, Inc. 336 Certificates Go to Admin > Local Clus ter > Certificates and verify that the list of certificates contain s the certificates you’ve inst alled and looks as you wo uld expect (a n ar chived screen capture may be hel pful for comp arison).
Polycom, Inc. 337 See also: Active Directo ry Integr ation Pane on page 337 Call Server Active Calls Pane on page 337 Call Server Registrations Pane on p age 338 Cluster Info Pane on page 33 8 Confere.
Polycom, Inc. 338 Call Server Registrations Pane Displays the total nu mber of active (including acti ve quarantined) a nd inactive (including inactive quarantined and blocked) end point registrations and the number that failed in the p ast 24 hours. Hover over a registration number to see the limit.
Polycom, Inc. 339 See also: Dashboard on page 33 6 Conference Manager MCUs Pane Displays information about all the MCUs that are m anaged by Conf erence Manager to host conference rooms (virtual meeting roo ms, or VMRs).
Polycom, Inc. 340 Exchange Server Integration Pane If the Polycom RealPresen ce DMA system is integrated with a Micro soft Exchange server ( see Microsoft Exchange Server Integration on page 175), dis.
Polycom, Inc. 341 ● User name us ed to log in to the RealPres ence Resou rce Manager or CMA system . ● T ime when site topology data was last updated from the RealPresence Resource Manager o r CMA system.
Polycom, Inc. 342 User Login Histor y Pane Displays the following information abou t logins by your user ID: ● The server you’re currently log ged into. ● The time, date, server logged into, and source (host nam e or IP addr ess) of the last successful lo gin (prior to your curren t session) by your user ID.
Polycom, Inc. 343 Click the link to go to the Real Presence DMAs page. See also: Alerts on p age 342 Alert 1003 Cluster <cluster> is orphaned. The replication link with the specified cluster seems to be co rrupted. Click the link to go to the Real Presence DMAs page.
Polycom, Inc. 344 Alert 1 105 <alerting-cluster>: Primary cluster <p-clu ster> and backup clus ter <b-cluster> are not reachable. T erritory <terri tory> may n ot be functioning. The cluster from which the alert orig inated is unable to communicate with the specified territor y’s primary and backup clusters.
Polycom, Inc. 345 If this alert reoccurs frequently but quickly goes away , that suggests intermittent ne twork problems. If it persists, it will be followed by Alert 1 108 , indicating that the te rritory has failed over to the backup cluster .
Polycom, Inc. 346 Alert 2002 Resource management system <system-n ame> unreachable. Last con t act on: YYYY -MM-DD HH:MM GMT+/-H [:MM]. The cluster resp onsible for RealPresence Resource Manager or CMA integration was un able to connect to the Polycom RealPresence Re source Mana ger or CMA system.
Polycom, Inc. 347 Alert 2102 Zero enterprise conference rooms exist on cluster <cluster>. The cluster responsible for Active Dir ectory integration successfully retr ieved user and group dat a, but no conference rooms wer e generated .
Polycom, Inc. 348 (Conference Manager and /or Call Server), so you may need to assign the af fected territory to some other cluster . We recommend assigning a ba ckup cluster for ea ch territory .
Polycom, Inc. 349 Alert 2202 Exchange server integration is not availabl e. Both primary cluster <p-cluster> and backup cluster <b-cluster> are not operational. The primary and backup clusters fo r the territory re sponsible for Excha nge server inte gration are b oth unreachable.
Polycom, Inc. 350 See also: Alerts on p age 342 Alert 2601 <cluster>: Cannot reach L ync ser ver <lyncserver> for presence publishing. The cluster cannot communicate with the specifie d L ync server at th e currently configure d Next hop address .
Polycom, Inc. 351 Click the link to go to the Network > External SIP P eers p age to begin troubleshoo ting. T ry pinging the specified L ync server ’s IP address. If it is reacha ble, verify that the Next hop address , Port , and Tr a n s p o r t type settings on this page are corr ect.
Polycom, Inc. 352 Alert 3102 Cluster <cluster>: The server certificate will expire with in 1 day . All system access may be lost. The specified cluster ’s server certificat e is about to expire. Th is is the pub lic certificate that the clus ter uses to identify itself to devices config ured for secure communicati on.
Polycom, Inc. 353 Alert 3105 Cluster <cluster>: One or more CA ce rtificates will expi re within 30 days. The specified cluster has a CA certific ate or certificates that will expire so on. When a CA certificate expires, the certificates signed by that certificate authority ar e no longer accepted.
Polycom, Inc. 354 Alert 3203 The EULA for cluster <cluster> has not been accepted. All calls are blocked on this cluster . The system version has change d, and the End User License Agreement has not yet been accepted.
Polycom, Inc. 355 Alert 3301 Cluster <cluster> is configured for 2 server s, but only a single se rver is detected. One of the servers in the specified cl uster is not resp onding to the other se rver over the pr ivate network that connects th em.
Polycom, Inc. 356 Alert 3305 Cluster <cluster>: A public signali ng network error exists on <server>. The specified server has detected a proble m with the sig naling network connectio n.
Polycom, Inc. 357 Alert 3310 <cluster>: DNS <address of server> cannot resolve <FQDN>. <service> <referenced by> cannot be reached. The specified cluster can’t resolve the domain name of this Active Directory , MCU, ISDN gateway , or DMA cluster .
Polycom, Inc. 358 Alert 3404 Cluster <cluster>: Log fil es on server <server> are clos e to capacity limit and may be purged within 24 hours. Log archives on the specified cluster have re ached the percent age of capa city that triggers an alert, set on the Alerting Settings page .
Polycom, Inc. 359 Possible explanations: ● Someone upgraded on e server of the cluster while t he other was turned of f or otherwise unavaila ble. ● An expansion serve r was added to a single-ser ver cl uster , but the new server wasn’t patched to the same software level as the existing server .
Polycom, Inc. 360 Alert 3605 Cluster <cluster>: Custom confer ence ro oms differ between servers. In the specified cluster , the custom conference room co unt s are different on the two server s, indicating that their internal data bases aren’t consistent.
Polycom, Inc. 361 Use the failure det ails as a st arting point for troubleshooting. If the failure is not h ardware or network r elated, and you are unable to acce ss the server , it may need to be rebooted. Click the link to go to the Network > DMAs page.
Polycom, Inc. 362 See also: Alerts on p age 342 Alert 4004 MCU <MCUname> is confi gured with insufficient user connections. The system was unable to estab lish an additional ma nagement session connection to the specified MCU. Possible explanations: ● IP connectivity between the syst em and the MCU has been lost.
Polycom, Inc. 363 Click the link to go to the Network > MCU > MCUs page to begin troubleshoo ting. Check the network connection between this MCU and the RealPresence DM A cluster . See also: Alerts on p age 342 Alert 4010 MCU <mcu> disconnect rate is > 4.
Polycom, Inc. 364 Alert 4013 MCU <mcu> is connected with no port cap acity . The specified MCU has no ports availa ble for call traf fic. This could indicat e that the specifie d MCU is at capacity , or possibly a network problem.
Polycom, Inc. 365 The H.323 ID or SIP user name must be updated on the end point s of the ITP system. See Naming ITP Systems Properly for Recognition by the Polycom RealPresence DMA System on p age 95. See also: Alerts on p age 342 Alert 5002 One or more end point s is sending too mu ch H.
Polycom, Inc. 366 Alert 6002 Shared number dialing VEQ <VEQnum> re ferences entry queue <EQname> which is not configur ed on any MCUs. The specified entry queue used by the VEQ <VEQnum> is no t configured on an MCU. If the VEQ is a Direct Dial VEQ, <VEQnum> is “Direct Dial”.
Polycom, Inc. 367 See also: Alerts on p age 342 Alert 6104 Ongoing conference <VMR> on MCU <M CU1> failed over to MCU <MCU2>: <reason>. A conference using the conference room identifier <VMR> has been moved from <MCU1 > to <MCU2> for the specified reason.
Polycom, Inc. 368 Alert 6201 <cluster>: Errors in presence publicati on for L ync server <lyncserver>. Presence for <NN> of <MM> Polycom conference cont act s will not be p ublished due to L y nc server configuration ‘MaxEndpoi ntExpiration’ value <expire>.
Polycom, Inc. 369 If suitable for your environment, either inc rease the ‘Ma xEndpointExpiration’ v alue on the L ync server , or decrease the number of Polyco m conference cont acts configur ed for publishing. Click the link to go to the Network > External SIP P eers p age.
Polycom, Inc. 370 System Log Files The System Log Files page lists the available system log file archives and lets you run the following Action list commands: ● Roll Logs — Closes and archives the cu rr ent log files and starts ne w log files. If you have a supercluster , you’re prompted to choose the cluster whose log files you want to roll.
Polycom, Inc. 371 System Logs Procedures T o download a log archive to your PC or workst ation 1 Go to Maintenance > System Log Files . The System Log Files p age appea rs. 2 T o download a listed log archive: a Select the file you want. b In the Actions list, click Download Archived Logs .
Polycom, Inc. 372 See also: Management and Main tenance Overvie w on page 332 Recommended Regular Maintenance on pag e 334 Alerts on p age 342 Call Detail Records (CDRs) on p age 400 T roubleshooting .
Polycom, Inc. 373 I/O S t ats Use I/O S t at s to see CPU resour ce allocation and re ad/write statistics for each server . T o run iost at on each server » Go to Maintenance > T roubl eshoot ing Utilities > I/O S t at s . The system displays results of the command for each server .
Polycom, Inc. 374 Backing Up and Restoring Every night, each Polycom RealPresence DMA system cluster creates a configuration-only backup of the system, which includes: ● Local user account informati.
Polycom, Inc. 375 The following t able describes the fie lds in the Backup and Restore list. See also: Management and Main tenance Overvie w on page 332 Recommended Regular Maintenance on pag e 334 Co.
Polycom, Inc. 376 ● History , network usage, and log data Which data you can restore dep ends on: ● The type of backup file (full or config-only) yo u selected. ● For a restore from a non-iden tical software versio n, which restore operation s the current ver sion support s for the source version dat a.
Polycom, Inc. 377 5 Click Close . T o create a new backup file 1 Go to Maintenance > Backup and Restore . 2 V erify that the oldest backup file listed is one yo u don’t want to keep or have already downloaded. Only ten files are saved. Creating a new backup will delete the oldest file (unle ss there are fewer than ten).
Polycom, Inc. 378 9 Click OK . The system logs you out and the server reboots (typically , this takes about five minutes). Af ter it comes back up, in a two-server clus ter , the second server syncs to it , thus being restored to th e same state. Depe nding on the configuration changes be ing applied, it may reboot so th e changes can t ake effect.
Polycom, Inc. 379 c If the system was integrated with AD, go to Admin > Integrations > Microsoft Active Directo ry and re-enable the inte gration.
Polycom, Inc. 380 5 In the RealPresence DMA USB Co nfiguration Utility window , click Copy a Backup to the USB flash drive . 6 Select the backup file from which y ou want to restore the system and click Open . The utility displays an error mess age if the file is n’t a valid Polycom R ealPresence DMA system backup.
Polycom, Inc. 381 The following table describes th e parts of the Software Upgr ade page . See also: Management and Main tenance Overvie w on page 332 Recommended Regular Maintenance on pag e 334 Basi.
Polycom, Inc. 382 Basic Upgrade Procedures T o inst all an upgrade 1 Put the upgrade pa ckage file somewhere on or ac cessible from your PC. 2 Go to Maintenance > Sof t ware Upgrade . 3 In the Actions list, click Upload . 4 Select the upgrade p ackage file and click Open .
Polycom, Inc. 383 5 Click Close . The Upgrade Packag e Det ails section displays information about the file you uploaded. The description includes an estim ated install time. 6 V erify that the upgrade package is correct. If a system rest art is required, make sure that th ere are no calls on the system.
Polycom, Inc. 384 a In a two-serv er clus ter , verify on the Dashboard that both se rvers are up and the private network connection is operating prop erly .
Polycom, Inc. 385 f Log back into the cluster you removed and verify on the Superclu ster St atus pane of the Dashboard that th e cluster is no lon ger part of the super cluster . g Return to Maintenance > Sof tware Up grade . 4 In the Actions list, click Roll Back .
Polycom, Inc. 386 See also: Management and Main tenance Overvie w on page 332 Upgrading the Software on pa ge 380 Incomp atible Sof tware V ersion Supercluster Upgrades All the clusters in a supe rcluster must be running compatible sof tware versions.
Polycom, Inc. 387 Factors to Consider for an In crement al Supercluster Upgrade Before deciding to attempt an increment al supercluster software upgr ade, be aware of the following: ● An increment al upgrade can easily t ake five times as long as th e simplified method.
Polycom, Inc. 388 T o upgrade a supercluster by t aking all clusters out of service 1 Put the upgrade pa ckage file somewhere on or ac cessible from your PC. 2 On each cluster in the supercluster , do the following: a Go to Maintenance > Sof t ware Upgrade .
Polycom, Inc. 389 e Remove each cluster except the one you’re logge d into from th e supercluster . As each cluster is re moved, it restarts. 4 On the cluster you’re logged into (let ’s call it cluster A), do the following: a Go to Maintenance > Sof t ware Upgrade .
Polycom, Inc. 390 e Log back in and, in a two-server cluste r , verify on the Dashboard that both servers are up and the private network connection is op erating properly . f Go to Maintenance > Sof t ware Upgrade and check the Operation History table.
Polycom, Inc. 391 Adding a Second Server A single-server Polycom RealPresen ce DMA system can be upgraded to a fault-to lerant two-server cluster at any time. For a n overview of how a two- server cluster works and its advantages, see T wo-server Cluster Configuration on page 18.
Polycom, Inc. 392 See also: Management and Main tenance Overvie w on page 332 Adding a Se cond Server on pa ge 391 Expanding a Patched System on pa ge 392 Exp anding a Patched System T o exp and a p a.
Polycom, Inc. 393 13 On the Dashboard , check the License S t atus , Supe rcluster S t atus , a nd Cluster Info panes to verify that you now have a pr operl y configured two-server cluster .
Polycom, Inc. 394 T o resta rt or shut down one or both servers in a cluster 1 Go to Maintenance > Shut down and Restart . The page displays the server or servers in the cluster , along with status information. 2 Select the server(s) you want to sh ut down or restart.
Polycom, Inc. 395 System Report s This chapter descr ibes the following Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) 7000 system reports topics: ● Alert History ● Call His.
Polycom, Inc. 396 The Star t Aft er and Start Be for e settings are always active and define the time range durin g which the calls to find begin. Optionally , use End Before to find only calls that ended by the specified time. Use End Af ter to find calls that extende d beyond the specified tim e; th is is useful for finding very long calls.
Polycom, Inc. 397 Export History The Ca ll Hist ory p age’ s Export History list provides a record of the CDR export s (all call and conference data for the specified pe riod) and search result s export s from the system. It appears when you click the Show Export History comma nd (in the Actions list).
Polycom, Inc. 398 Export History The Conference Hist ory page ’s Export Hist ory list provides a record of the CDR export s (all call and conference data for the specified period) and search results exports from the system. It appears when you click the Show Export History command (in the Ac tions list).
Polycom, Inc. 399 The Display Call History command (in the Actions lis t) tak es you to the Call Histor y page a nd displays the call that was select ed in the Associated Calls list.
Polycom, Inc. 400 Call Det ail Records (CDRs) In addition to the online call and confer ence history r eports, the Polycom RealPresence DMA system generates call de tail reco rds (CDRs) for all calls and confer ences, which you can down load. The procedure fo r exporting CDRs and the record layouts are described in the sect ions that follow .
Polycom, Inc. 401 T imes and dates in the CDR file are expressed in t he time zone of the RealPresence DMA cluster that created the CDR export , with the GMT offset shown at the end. Note that if a conference span s a daylight savings time change, the of fset for endTime will be dif ferent from the offset for startTime .
Polycom, Inc. 402 dialS tring Initial dial stri ng as supplied by the originator . If multiple call records, this valu e is the same across all segments of the call. destEndpoint The destinati on endpoint’s display name, name, alias, or IP address (in that order of preference), dependi ng on what it provided in th e call signaling.
Polycom, Inc. 403 userDataA The value from the User pass-through to CDR field of the user associated with the endpoint (see Edit User Dialog Box on page 307). For point-to-point calls, this is the u ser associated wit h the endpoint that started this call.
Polycom, Inc. 404 maxVideoResolution The maximum ve rtical resolution used on the video channel, fo llowed by the maximum frame rate while at the maximum res oluti on, as re ported by the MCU at the end of th e call. For instance: 720p30 Zero (0) if the call was audio only .
Polycom, Inc. 405 Conference Record Layout s The following t able describes the fields in the co nference records. V alues are enclosed in double quotes when necessa ry , using the same rules as for call records.
Polycom, Inc. 406 endT ime YYYY- MM-DDTHH:MM:SS.FFF[+|-|Z][HH:MM] (ISO 8601 syntax, where FFF is mill iseconds and Z is zero offset) This is when the last partic ipant lef t the conference. userID Conference room (VMR) owner , shown as: domainuser Domain is LOCAL for non-AD users.
Polycom, Inc. 407 See also: System Report s on p age 395 Call History on page 395 Conference History on page 3 97 Registration History Report If the Polycom RealPr esence DMA s ystem Call Server is providing H.323 gatekeeper or SIP registrar services, the Registration History pa ge provides access to information ab out registered device s.
Polycom, Inc. 408 setting the date/time range for your se arch, keep in mind that retrieving a large number of records can t ake some time. The registrations that match your search criter ia are listed below the search fields.
Polycom, Inc. 409 4 Optionally , specify a start or end time range and any filte r criteria you want to use. Then click Search . The system displays the devices matchi ng your search criteria.
Polycom, Inc. 410 See also: Microsoft Active Directory ® Integration on page 152 Active Directory Inte gration Procedure on page 157 Orphaned Group s and Users Report on p age 41 1 Conference Room Errors Report on page 412 Enterprise Pass code Errors Re port on page 414 Site The Active Directory site name for the system.
Polycom, Inc. 41 1 Orphaned Group s and Users Report If the Polycom RealPresence DMA system is integrated with your Active Di rectory , it generates an orphaned group s and users report whenever you m.
Polycom, Inc. 412 3 When prompt ed to confirm, click OK . The system removes the o rphaned user dat a. See also: Microsoft Active Directory ® Integration on page 152 Active Directo ry Integr ation Re.
Polycom, Inc. 413 The following t able describes the fields in the list. Exporting Conference Room Errors Dat a From the Confer ence Room Errors p age, you can use the Export Room Errors Report command to download a CSV (comma-sep arated values ) file containin g all the data in the confe rence room errors repor t.
Polycom, Inc. 414 Enterprise Passcode Errors Report If the Polycom RealPr esence DMA system is integrated with your Active Directory , conference and chairperson p asscodes for enterprise users can be maintained in the Active Directory . See Adding Passcodes for Enterprise Users on page 162.
Polycom, Inc. 415 Exporting Enterprise Pa sscode Errors Dat a From the Confere nce Room Errors p age, you can use the Export Enterpris e Passcode Errors Re port command to download a CSV (comma-sep arated values) file containing all the data in the enterprise passcode errors rep ort.
Polycom, Inc. 416 Exporting Network Usage Dat a From the Netwo rk Usage page, you can us e the Export Network Usage Dat a command to download a CSV (comma-sep arated values) file cont aining a ll th e network usage data p oint records for the time period you specify .
Polycom, Inc. 417 max_video_delay Maximum delay o f all QoS reports of all vi deo channels in the scop e during the time interval (milliseconds). avg_audio_jitter Mean jitter of all QoS reports of all audio channels in the scope durin g the time interval (milliseconds).
Polycom, Inc. 418 T o download network usage dat a 1 Go to Reports > Network Usage . 2 In the Actions list, click Export Network Usage Dat a . 3 In the Export Time Frame dialog box, set the St art Date and time and the End Date and time you want to include.
Polycom, Inc. 419 Polycom RealPresence DMA System SNMP Support This chapter prov ides a discuss ion of the Polycom ® RealPresence ® Distributed Media Application™ (DMA ® ) SNMP supp ort.
Polycom RealPresence DMA System SNMP S upport Polycom, Inc. 420 self-documenting, including info rmation about the purpo se of specif ic traps and inform notifications. Third-party MIBs accessib le through the Polyco m system may includ e both hardware an d software system MIBs.
Polycom RealPresence DMA System SNMP S upport Polycom, Inc. 421 T o enable SNMP messaging you must perform the following: ● Enable the SNMP Agent ● Add an SNMP Notification User ● Add an SNMP Notification Agent Enable the SNMP Agent Y ou can enable the SNMP Agent.
Polycom RealPresence DMA System SNMP S upport Polycom, Inc. 422 3 Click Update . Add an SNMP Notification User The Add Notif ication User di alog box let s you add a security user authorized to re ceive notifications. For SNMPv3 notifica tions, a securit y user is requir ed.
Polycom RealPresence DMA System SNMP S upport Polycom, Inc. 423 4 Click OK . The user displays in the Notification Users list. Edit Notification User Dialog Box The Edit Notificatio n User dialog box lets you modify a security user au thorized to receive SNMPv3 notifications.
Polycom RealPresence DMA System SNMP S upport Polycom, Inc. 424 3 Click OK . The agent appears in the Notific ation Agent s list. Edit Notification Agent Dialog Box The Edit Notificatio n Agent dialog box lets you enable, disable, or modify an SNMP notification agent.
Polycom RealPresence DMA System SNMP S upport Polycom, Inc. 425 Download MIBs Y ou can download any o f the Polycom MIBs from t he SNMP Settin gs page.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Polycom 3725-76302-001O è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Polycom 3725-76302-001O - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Polycom 3725-76302-001O imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Polycom 3725-76302-001O ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Polycom 3725-76302-001O, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Polycom 3725-76302-001O.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Polycom 3725-76302-001O. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Polycom 3725-76302-001O insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
