Manuale d’uso / di manutenzione del prodotto BCM50 2.0 del fabbricante Nortel Networks
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BCM50 2.0 Busine ss C ommunic ations Manager Document S tatus: St anda rd Document Number : NN40020-200 Document V ersion: 01.01 Date: September 2006 Sy s t e m O v e r v i e w.
Copyright © 2005–2006 No rtel Networks, All Rights Reserved The information in this document is subj ect to change without notic e. The statements, configur ations, techni cal data, and recommendations in this document are belie ved to be accurate and re liable, but are presented wi thout express or implied warranty .
Contents 3 System Overview Contents Chapter 1: Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Contents NN40020-200 NN40020-200 Hardware invent ory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 BCM50 capabilities aligned with BCM 4.0 . . . . . . . . . . . . . . . . . . . . . . . .
5 System Overview Chapter 1 Getting started About this guide This system overview gives a high-level understan ding of the core capabilities and features of the Business Communications Manager 50. In addition, it indicates wh at capabilities and features are not supported with the BCM50.
6 Chapter 1 Getting started NN40020-200 NN40020-200 GASI Global An alog Station Interface GASM Global Analog Statio n Module GATI Global Analog Tru nk Interface GATM Global Analog T runk Module GNPS G.
Getting s tarted Chapter 1 7 System Overview Related publications This section provides a list of ad ditional docu ments. To locate sp ecific information, you can refer to the Master Index of BCM50 Library.
8 Chapter 1 Getting started NN40020-200 NN40020-200 In North America, call 1-8 00-4NORTEL (1-8 00-466-7835). Outside North America, go to the following Web site to obtain th e phone number for your region: www.
9 System Overview Chapter 2 System Overview Business Communications Manager 50 (BCM50) 2.0 includes a software upgrade as well as new platform options with integrated Basic Rate In terface (BRI) trunks an d new rout er hardware, which is introduced to meet the European Unio n (E U) requirement.
10 Chapter 2 System Overview NN40020-200 NN40020-200 BCM50 hardware BCM50 main unit The BCM50 main unit (with telephony only) provid es call process ing and simple data-networking functions.
System Overview Chapter 2 11 System Overview The wallmount bra cket is an inexpe nsive bracke t designed for mounting the BCM50 or expansion unit to a wall, see “Mountin g kits” on page 19 for more information.
12 Chapter 2 System Overview NN40020-200 NN40020-200 BCM50 physical interfaces The BCM50 interfaces are designed so that you do not need add itional hardware.
System Overview Chapter 2 13 System Overview IP telephony features BCM50 offers the complete range of IP teleph ony features currently pr ovided in the Business Communications Manager product lin e: • G.711 and G.729 codecs • echo cancellation • H.
14 Chapter 2 System Overview NN40020-200 NN40020-200 The following features make BCM50a and BCM50e attr active for small sites th at want to become Internet-capable and multi- site enterprises with many small site s.
System Overview Chapter 2 15 System Overview BCM50e The BCM50e in Figure 2 provides call processing and data -routing features and is suitable for networks that require datarou ting capability using an integrat ed Ethernet router. The WAN interface port provides 10/100 Ethe rnet with autosensing and autopo lari ty.
16 Chapter 2 System Overview NN40020-200 NN40020-200 • RFC 1483 Multi-protocol over AAL5 • RFC 2365 PPP over AAL5 • RFC 2516 PPPoE • Traffic-shaping UBR, CBR • ATM forum UNI 3.
System Overview Chapter 2 17 System Overview BCM50b The BCM50b main unit provides si milar functionality to the BCM50 main unit. The difference is that the BCM50b main unit has two integrated BRI ports replacing the four analog lines on the RJ-21 telephony connector.
18 Chapter 2 System Overview NN40020-200 NN40020-200 BCM50 expansion unit and media ba y modules You can expand B CM50 trunk and station capa city by connecting up to two external BCM50 expansion units. Expansio n ports on the BCM50 are enabled th rough keycodes.
System Overview Chapter 2 19 System Overview Mounting kits Businesses can have a range of phys ical environments in which the system must be installed. The BCM50 has optional accessories you can use to tailor the installation to the needs of the location.
20 Chapter 2 System Overview NN40020-200 NN40020-200 BCM50 new features The following table represents the content matr ix for BCM50. This matrix indicates where BCM50 aligns with BCM 4.
System Overview Chapter 2 21 System Overview BRI version BCM50 integrates 2-port BRI S/T trunks for EMEA and Asia Pacific (AP AC) markets to give this option to customers who need dig ital trunking. The analog trunk versions will still be available separately for those cust omers who require them.
22 Chapter 2 System Overview NN40020-200 NN40020-200 WAN failover allows calls that experience issues using the WAN link to continue over the soft modem or LAN or ISDN. Software upgrade The target time for an upgrade from BCM50 1.0 is 45 mi nutes. The upgrade with BCM50 and Element Manager supports remo te and scheduled upgrades.
System Overview Chapter 2 23 System Overview GATI localization GATI supports EMEA, China, and APAC countri es where the MBM is currently sold. See the country matrix in “The I24 KEM is ideal for Secretary and Health care. Global markets” on page 29 .
24 Chapter 2 System Overview NN40020-200 NN40020-200 BCM50 capabilities aligned with BCM 4.0 In addition to the new features introduced with BC M50, it incorporates ma ny features that were introduced with BCM 4.
System Overview Chapter 2 25 System Overview Ad-Hoc conferencing Currently, the BCM supports three-party confer encing. Ad-Hoc Conferencing exte nds this capability to support large multi-party conferencing. Ad-Hoc conferencing delivers: • A user interface model which is si milar to today’s F3 conference.
26 Chapter 2 System Overview NN40020-200 NN40020-200 In enterprise network systems, the SIP feature provides the ability to su pport private numbering plans, optimizes the use of network traffic (TAT /TRO/ICCL), and provi des support for centralized voice mail applications (NCRI, MWI) using the SIP messaging protocol.
System Overview Chapter 2 27 System Overview Secure interface and audit logging This feature enhances interface security by addi ng more secure access controls. It a lso adds security audit logs, allowi ng capture of configuration change s and system activity by User ID, date, and time.
28 Chapter 2 System Overview NN40020-200 NN40020-200 Terminal and mobility support The BCM50 Terminal and mobility support is equivalent to that of BCM 4.
System Overview Chapter 2 29 System Overview IP Key Expansion Module I24 The I24 Key Expansion Mod ule (KEM) expands th e IP portfolio by providing more line and feature appearances for IP sets. The I24 KEM is ideal for Secretary and Health care. Global markets BCM50 voice prompts, which were introdu ced in BCM 4.
30 Chapter 2 System Overview NN40020-200 NN40020-200 The following table reflects ne w analog, BRI, and country support t hat is added in BCM50. Trunks MBM Region GATM GATI BRI R2MF DID N.
System Overview Chapter 2 31 System Overview Support, security and servicing BCM50 provides solutions for client supp ort, repl acement parts, upgrades and enhanced servicing.
32 Chapter 2 System Overview NN40020-200 NN40020-200 • Reduced dependency on dip switches for Media Bay Modules as global profiles are downloadable BCM50 management You can quickly and easily install, configure, an d administer BCM50.
System Overview Chapter 2 33 System Overview • keycode information through automated ap plication of keycodes • users and groups You fill out the template, save it to a USB storag e device, and insert the memory stick into the USB port of the BCM50 during the initial bootup of the system.
34 Chapter 2 System Overview NN40020-200 NN40020-200 • Entity MIB RFC 2737 — describes managed ob jects used for managi ng multiple logical and physical entities managed by a single SNMP agent.
System Overview Chapter 2 35 System Overview If you use Business Communications Manag er Unified Manager, you find that perfo rming common BCM50 programming tasks is simpler, faster, and more information-rich with Element Manager, which requires m inimal c licking through the interfa ce to get to tasks.
36 Chapter 2 System Overview NN40020-200 NN40020-200 • Fault managemen t for viewing BCM50 alarms. You ca n set which alarms are displayed in the Element Manager alarm browser and which alarms trigger an SNMP trap.
System Overview Chapter 2 37 System Overview — through set-based admin istration — through NCM — through a US B memory stick • BRI enabled with keycode Network Configurati on Manage r (NCM) Ma.
38 Chapter 2 System Overview NN40020-200 NN40020-200 • Fax settings (if fax messag ing keycode is applied) • Call forward to voicemail and display CLID The main page shows your mailbo x status inf.
System Overview Chapter 2 39 System Overview • The number of saved messages. • The number of n ew fax messages (if the fax keycode is applied). • The number of saved fax messages (if the fax keycode is applied).
40 Chapter 2 System Overview NN40020-200 NN40020-200 Fax Setting The Fax Setting page allows you to enter a preset destinatio n where faxes can be printed.
System Overview Chapter 2 41 System Overview Features included with CallPilot The following features are incl uded with CallPilot for BCM50: Voicemail The Voicemail feature records messages and stores th em in a mailbox for easy retrieval. Business telephones on your system can have their own mailbox and greeting.
42 Chapter 2 System Overview NN40020-200 NN40020-200 For more information about Fax, see the CallPilot Fax Set Up and Operation Guide . Unified messaging With Unified messaging, you can use the ir e-ma il application to access voice, fax, and text messages from their personal computer.
System Overview Chapter 2 43 System Overview • additional voice mail prompt lang uages including, Polish, Irish English, Finnish, Korean and Turkish Contact Center Contact Center (CC) is an evolution of the exis ting Call Center capability on BCM.
44 Chapter 2 System Overview NN40020-200 NN40020-200 • Phone-and-browser calls (usi ng PSTN), which integra te a standard voice call with a Contact Center agent and a Multimedia Contact Center browser call session with follow-me browsing, text chat, and screen-capture push.
System Overview Chapter 2 45 System Overview BCM compatibility matrix The following table indicates th e compatibilit y of components and features through the BCM product line. Component/ Feature BCM 3.6 BCM 3.7 BCM50 1.0 BCM50e 1.0 BCM50a 1.0 BCM 4.0 BCM50b 2.
46 Chapter 2 System Overview NN40020-200 NN40020-200 i2050 Yes Yes Yes Yes Yes Yes Yes Yes Yes IP Softphone 2050 No No No No N o No Yes Yes Yes IP Phone 2007 No Yes No No No Yes Yes Yes Yes IP Phone 1.
System Overview Chapter 2 47 System Overview IP Trunks Codecs 711-729-72 3 711-729 Management NCM Yes - NCM 3.6 NetIQ support Yes Yes Yes Yes Yes Yes Yes Yes Yes Unified Manager Yes Yes No No No No No.
48 Chapter 2 System Overview NN40020-200 NN40020-200 Upgrade from previous version From 3.0, 3.01 & 3.5 From 3.5 & 3.6 Not available Yes Yes Yes Yes BCM Imaging Tool Yes Yes No No No Yes No No No Level 1 & 2 Reset No No Yes Yes Yes No Yes Yes Yes Wireless T7406 Yes Yes Yes Yes Yes Yes Yes Yes Yes 802.
Index 49 System Overview Index A Acronyms 5 Ad-Hoc Conferencing 25 Auto Attendant 41 B BCM Compatibility Matrix 45 BCM50 a details 15 additional hardware 10 applications 37 Call Detail Recording CDR 4.
50 Index NN40020-200 NN40020-200 K Keycodes 36 L LAN CTE 44 Logs 34 M Mailbox Manager 37 features 38 call forward 40 fax setting 40 greetings and spok en name 39 my mailbox 38 off premise notification.
Index 51 System Overview.
52 Index NN40020-200 NN40020-200.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Nortel Networks BCM50 2.0 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Nortel Networks BCM50 2.0 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Nortel Networks BCM50 2.0 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Nortel Networks BCM50 2.0 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Nortel Networks BCM50 2.0, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Nortel Networks BCM50 2.0.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Nortel Networks BCM50 2.0. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Nortel Networks BCM50 2.0 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
