Manuale d’uso / di manutenzione del prodotto 8660 del fabbricante Mitel
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MITEL 8560/8660 Phone User Guide.
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Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 8560/8660 Phone Quick Reference Guide This guide provide s information for frequently used features. For more information about these and other features, refer to the user g uide. For voice mail information, refer to the voice mail user guide for your system.
Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Answering Calls Lift the handset, or press (S pe aker) to answer a call while using a hea dset or to answer a call in Handsfree Mode. Placing Emergency Calls Dial the emergency numbe r (91 1 U.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page i Notice This guide is rel eased by Mitel Networks Corp oration an d provides information neces sa ry to use 8560/8660 Phones. The guide contents, which refl ect current Mitel standards , are subject to revision or change without notice.
Page ii Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Import ant Safety Instructions and Precautions Remember the following safety guideli nes when using the phone.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page iii Power Requirement s The IP phone requires any one of the fo llowing power supplies: • Inter-T el Power Suppl y Unit, part number 806.1 1 14 or 806.1 1 17 (Europ e), or Mitel Universal Power Supply Unit, part number 828.
Page iv Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Phone Usage This equipment is not for connectio n to the telephone network or public coin phone service.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page v Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the lim its for a Class B digital device, pursuant to Part 15 of the FCC Rules.
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Content s Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page vii Contents Getting St arted 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content s Page viii Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Answering and Placing Calls 17 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content s Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page ix Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Manual Call Forwarding .
Content s Page x Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Hunt Group s 47 UCD and ACD Hunt G roup s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Logging in to ACD Hunt Groups .
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 1 Getting S t arte d Getting Star ted Wel c o m e The instructions in this guide are for usi ng your 8560 T elep hone or 8660 IP Phone. The Quick Reference Guide located at the beg inn ing of this user gu ide is an overview of frequently used features.
Getting Started Page 2 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Feature Descriptions The following sections descri be default configurations. Y our phone may be programme d differently . Contact your system administrator fo r more information.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 3 Getting S t arte d Message Indicator Lamp The Message Indicato r lamp flashes or stays lit to indicate call, message, and feature activity . See “Using Messages” on page 41 . Message Indicator lamp signals are described in th e fol lowing table.
Getting Started Page 4 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Feature Buttons Feature buttons provide quick access to commonly used fe atures. See the following table for descriptions. Button Action (S pecial) Activates features while on active calls.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 5 Getting S t arte d Phone Connectors The phone connectors include: • Headset port: Connects to a headset. • Handset port: Connect s to a handset. • 24 V Power port: Connects to a 24VDC external power supply (8660 IP Phones only).
Getting Started Page 6 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 IP Phone Exceptions The 8660 IP phone looks and functions almost identica lly to the 85 60 T elephon e, with the.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 7 Getting S t arte d Headset Instructions When using a headset, press (S peaker) to conne ct to or disconnect from calls.
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Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 9 Personalizing Y our Phone Personalizing Y our Phone This chapter describes fea tures you can use to personalize your phone. Adjusting the V iewing Angle Y ou can tilt the phone stand for a better view of the buttons and display .
Personalizing Y our Phone Page 10 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Adjusting the Display Contrast Y ou can adjust the disp lay Contrast setting. T o adjust the Contra st setting: 1. While the handset is on-hook, dial 303 .
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 1 1 Personalizing Y our Phone Using Programmable Buttons For quick access, you can assign feature codes, extensions, spee d-dial numbers, trunks, or other resources to your programmable buttons.
Personalizing Y our Phone Page 12 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Default Access Codes The following are default system access codes. If your syst em uses different codes, record the codes in the “New Code” column for reference.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 13 Personalizing Y our Phone Default Feature Codes The following table lists default feature codes. 2 If your system administr ator changes any of the default codes, you ca n rec ord the new code s for reference in the “New Code” column.
Personalizing Y our Phone Page 14 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Do-Not-Disturb – On and Off 43 372 Do-Not-Disturb – Override 43 373 Group Listen 36 312 Handsfree.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 15 Personalizing Y our Phone Programming Programmable Buttons Programmable buttons provide one-button access to extensio ns, trunks, features, or other resources. Each button has a Line S tatus Indi cator that works the same way as those on the associated telephone.
Personalizing Y our Phone Page 16 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 V iewing Button Assignment s Y ou can vie w programmable button (key) fea ture assignments. T o view button ass ignment s: 1. With the handset on-hook, dial 396 .
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 17 Answering and Placing Calls Answering and Placing Calls The following instructi ons describe how to answ er and place inte rnal and external ca lls and how to use related features.
Answering and Placing Calls Page 18 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using Automatic Call Access Automatic Call Access connects you to incoming internal or external calls when you pick up the handset or press (S peaker).
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 19 Answering and Placing Calls Placing Calls The following instructions descri be how to place calls and related features. Placing Emergency Calls Dial the emergency numbe r (91 1 U.
Answering and Placing Calls Page 20 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Off-Hook V oice Announce Off-H ook V oice Announc e 2 allows you to talk to the phone user on his or her handsfree speakerphone, even th ough the user a lready has a call in progress on the handset.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 21 Answering and Placing Calls Using Sp eed Dial Y ou can u se speed dial to quickly dial store d phone numbers. S peed-dial numbers are either stored in the system (System S peed Dial) or in your phone (S tation S peed Dial).
Answering and Placing Calls Page 22 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using the Dialp ad Buttons to Enter Characters Y ou can use the dialp ad buttons to en te r te xt o.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 23 Answering and Placing Calls Dialing St ation Speed-Dial Numbers T o dial a St ation Speed-Dial number: Do one of the following: • Dial 382 , and then enter the S tation S peed-Dial location number ( 0 to 9 ).
Answering and Placing Calls Page 24 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using the Directory Y ou can use the Directory to find internal or external contacts or find and activate system features.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 25 Answering and Placing Calls T o search for a directory name or feature : 1. Dial 307 , and then press one of the following: • 1 for the IC directory . • 2 for the Outs ide directory .
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Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 27 Call Features Call Features The following sections descri be call-re lated features. Using Handsfree Mode Y ou can u se Handsfree Mode to activate the speakerphone. T o use Handsf r e e Mod e: With the handset on-hook, dial 319 .
Call Features Page 28 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Placing Calls On Hold Y ou can place calls on either Individ ual Hold or System Hold. • Individu al Hold : Places an internal or external call on hold at your phone.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 29 Call Features T ransferring Calls Y ou can transfer calls to other extensions or external numbers. Y ou can also transfer conference calls. See “Transferring a Conference” on pag e 34 for more information.
Call Features Page 30 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 V iewing Y our System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) an d the date and time.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 31 Call Features Forwarding Calls Y ou can u se Manual Call Fo rwarding or System Forwarding to forward calls. Manual Call Forwarding Y ou can use Manual Call Forwarding to send inco ming calls to another extension or exte rnal number .
Call Features Page 32 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using Personal Call Routing When you enable Personal Call Routing on your phone, yo ur incoming ca lls are automatically routed to one or more preprogrammed associat ed destinations accordi ng to the routing steps programmed for you.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 33 Call Features When you enable Personal Call Routing, you r in co ming calls are routed as specified by the routing type programmed for you by your system administrator . The table below provides descriptions for the defau lt routi ng types.
Call Features Page 34 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Placing Conference Calls Y ou can place a conference ca ll with up to three inte rnal or external parties, for a total of four parties, including yourself. T o place a conference call: 1.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 35 Call Features Dropping Out of a Conference Y ou can drop out of a conference and return to the conference later . T o drop out of a conference : Press the CNF button or (Hold), and then hang up.
Call Features Page 36 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using Group Listen Y ou can use Group Listen to activate the speaker w hile you use the handset or headset to continue speaking.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 37 Call Features Using Secondary Extension Buttons Y ou can u se programmable buttons as Secondary Extension buttons. 4 Secondary Extension buttons are assigned to other extensions in the system (p rimary extensions).
Call Features Page 38 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using Remote Programming to Change the Password Y ou can use Remote Programming to chang e the station (phone) password. T o use Remote Programming to chang e the station password: 1.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 39 Call Features Using Remote Programming to Forward Calls See “Manual Call Forwarding” on page 31 for more information ab out Manual Call Forwarding. T o use Remote Programming to tu rn on Manual Cal l Forwarding: 1.
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Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 41 Messages Messages The following sections describe how to use system messaging featur es, including: • Inter -st ation mess ages : Inter-station messages are alert s sent to your phone by other internal parties, notifying you to contact the p arty who left the message.
Messages Page 42 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 V iewing and Responding to Messages When you have new messages, the MSG button and Message Indicator lamp are lit.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 43 Messages Using Do-Not-Disturb Y ou can u se Do-Not-Disturb (DND) to stop calls an d pages to your extension. When activated, internal calling parties see your selected DND message.
Messages Page 44 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Using Reminder Messages Y ou can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminde r message signals you w ith eight short tones and your display shows the message, even if you are on a ca ll.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 45 Messages Paging Other System Users Y ou can place page announcements through phone speakers or external speakers (if applicable). Y our system may u se page zones to prevent announcements from transmitting through every phone in the system.
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Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 47 Hunt Group s Hunt Groups This chapter describes Hu nt Groups an d how to use Hunt Group fea tu r es. UCD and ACD Hunt Group s Hunt groups are groups of internal partie s (agents) who share a common (hunt grou p) extension number .
Hunt Group s Page 48 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Logging out of ACD Hunt Group s Y ou can log out of all ACD hunt groups at once or log out of each hunt group one at a time. T o log out of one or more ACD hunt group: Do one of the following: • Dial 328 to log out of all of your ACD h unt group s.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 49 Hunt Group s Diverting Hunt Group Calls Y ou can tempo rarily divert hunt group calls, p r eventing hunt group calls to your extension. T o divert hunt group calls: Dial 324 to divert calls.
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Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 51 T roubleshooting Troubleshooting The following sections can help you solve pro ble ms that you ma y be experiencing with your phone. T roubleshooting to pics include: • Cont act Information : Information about system administrator contacts.
T roubleshooting Page 52 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 T roubleshooting Tip s The following table includes troubleshooting tips for p hone and system features. NOTE Y ou ca n often corre ct problems that you may be experiencing by re setting the phone to the default settings.
Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 53 T roubleshooting When I try to use the Per sonal Call Routing – Handoff feature ( 388 ), the display shows NO CALL TO HANDOFF .
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Index Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Page 55 A Abbreviations 2 About Your Phone 1 Account Codes, using 25 ACD Hunt Group Wrap-up Timer, stopping 48 ACD Hunt Groups lo.
Index Page 56 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 D Default access codes 12 feature codes 13 settings, returning the phone to 16 system access cod es 12 Dialpad buttons 3 .
Index Page 57 Mitel ® Model 8560/8660 User Guide – Issue 13, September 2009 M Manual Call Forwarding 31 Members, hunt group 47 Menu Buttons 3 Message Indicator Lamp 3 Messages canceling 42 deleting.
Index Page 58 Mitel ® 8560/8660 Phone User Guide – Issue 13, September 2009 Ring Intercom Always, using 27 Ring Message Indicator 3 Ring Tone changing 9 selecting 9 S Secondary Extension Buttons, u.
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Part No. 550.81 13 Issue 13, September 2009 A661/9224A.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Mitel 8660 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Mitel 8660 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Mitel 8660 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Mitel 8660 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Mitel 8660, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Mitel 8660.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Mitel 8660. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Mitel 8660 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
