Manuale d’uso / di manutenzione del prodotto SoftPhone 8601 del fabbricante Inter-Tel
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Model 8601 User Guide SoftPhone for Pocket PC.
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Notice This Inter-T el ® user guide is released by Inter-T el, Inc. as a guide for end-users. It pro- vides information necessary to use the Mode l 8601 SoftPhone for Pocket PC endpoint. The contents of this user guide, which reflect current Inter-T el standards , are subject to revision or change without not ice.
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iii ©Inter-T el, Inc. April 2005 printed in US CONTENTS P A GE Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Sof tware Comp atibili ty . . . . . . . . . . . .
iv CONTENTS P AGE Recording and Sending V oice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Canceling Unheard V o ice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting Mailbox Preferences .
1 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide W ELCOME The Model 8601 SoftPhone for Pocket PC is a software-based, Session Initiation Pro- tocol (SIP) softphone that ru n s o n th e P o c k e t P C 2 00 2 (or later) Personal Digital Assistant (PDA) platforms.
2 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide S OF TWARE C OMPATIBILITY Depending upon which software version your telephone system is using, some of the features included in this guide may not be available for your endpoint.
3 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide A BOUT Y OUR E ND POINT The following shows the default Model 8601 display . Brief descriptions of icons and menus are described on the following page.
4 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide The following table describes th e Model 8601 icons and menus. No# ICON/MENU DESCRIPTIONS REF . PA G E 1 TA L K Places a call. This icon changes to HOLD or RESUME , depending on the endpoint status.
5 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide A BOUT V OICE M AIL V oice mail is an application that is part of the Inter -T el voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system.
6 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide The instructions f or many voice m ail task s are identical for st andard voice mailbox and advanced mailbox users. The instruct ions for the following common mailb ox tasks are included in this guide.
7 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide Enterprise Messaging Enterprise Messaging (EM) is the Inter-T e l messaging system that uses industry-stan- dard protocols for co mmunication an d messaging. EM unifies communica tion and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box.
8 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide Automatic S peech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several differ- ent levels.
9 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide S ETTING U P V OICE M AIL T o begin using your voice mailbox , you will need to complete a few basic set-up pro- cedures to initialize your mailbo x, customi ze your personal greeti ngs, and record your voice mail directory name.
10 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide Recording Y our Personal Greetings Y ou can store two dif ferent personal greetings in your voice mai lbox: a primary and an alternate. Y ou may change or choose to use either greeting at any time.
11 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide T o record/change your personal gr eeting: 1. Access your mailbox as d escribed on page 22 . 2. Say “Personal” or tap to sel ect the Personal Options Menu. 3. Say “Greeting” or tap to record or change your personal gr eeting.
12 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide O PTION M ENUS The Model 8601 provides variou s menu options for custom izing your Model 8601. T o program the settings, tap the desired option from the bottom bar . Phone The Phone menu provides access to call l og, speed-dial, Do-No t-Disturb, and mes- sage(s) settings.
13 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide Speed Dial The Speed Dial option allo ws you to save up to ten numbers. T o see the Speed Dial list, tap SPD DIAL or select Speed DIal . While viewing the Speed Dial list, you have the following o ptions: • Call : Places a call to the highlighted number in the list.
14 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide Message(s) When you have received a voice mail message, a display that says, “Y ou have xx mes- sage(s).” (where the xx indicates the number of the message) appears. T o listen to the message: Ta p MSG or select Message (s) .
15 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide • To n e : The T one option has the follow ing options: — Ring T one: Select the desired ring tone from the drop-down list box. The available ring tone s are Ring Tone 1-9.wav files and Ringers 1-4.
16 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide C ONNECTION S TA T U S The Connection Status icon on the top bar a llows you to see the status of the Mo del 8601 endpoi nt connection and change to the connection settings . When you tap the icon, a pop up bubble that indicates the connection status appears.
17 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide F EATURES AND O PERATION The Model 8601 endpoint supports the featur es that are shown in the table below . Most of these features do not re quire you to enter feature codes. The following pages provide the feature descriptio ns and how to use them.
18 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide Using Hot Dial The Model 8601 supports the Hot Dial feature. When Hot Dial is enabled ( ), the endpoint auto mati cally sends the dialed number if the number matches the dial plan. If Hot Dial i s disabled ( ), you must tap TA L K to send the number .
19 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide Placing Calls on Hold Y ou can place the call on hold at one endpoi nt. It can then be directly picked up at that endpoint or it can be picked up at anot her endpoint using th e Call Pickup (Reverse T ransfer) feature.
20 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide T ransferring Calls Although transfer ring calls is considered a basic function of an endpoin t, your Model 8601 has many advanced options for this feature. W ith your endpoint, you can trans- fer to another exten sion or an outside l ine.
21 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide Redialing Calls Y ou can redial a call in two methods. The first and simplest m ethod is redialing the last number dialed; the second method is redialin g a number that is saved in the Call Log.
22 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide Accessing Y our Mailbox If you have a message waiting in your mailbox, you m ust access your mailbox to retrieve it. Although voice mail displays are not supported in SIP mode, audio prompts are supported.
23 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide Disabling and Enabling ASR If your telephone system uses Ent erprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enable d. When ASR is enabled for your mailbox, you h ave the option o f issuing a spoken command or tapping a dial pad button.
24 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide Accessing V oic e Mail Messages When you access your mailbox, you can listen to new and saved voice mail messages . After listening to your voi ce mail messages you can access the associated options.
25 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide 5. When the message has finished playing, you have the following options: • Say “Replay” or tap to replay the message from the beginning. • Say “Reply” or tap to reply to the message.
26 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide Recovering Deleted V oice Mail Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are then restored to your saved-message queu e.
27 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide Recording and Sending V oice Mail Messages Y ou can record and send voice mail messages by accessing the record option on the main menu.
28 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide • Say “Copy” or tap to copy your message to other mailboxes. Say or enter the desired mail box number or group li st number . The syst em announces the name assigned to the mailbox nu mber or group list number .
29 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide Canceling Unheard V oice Mail Messages Y ou ca n cancel un retrieved messa ges that you have sent to individuals, bu t not mes- sages that you sent to group lists. T o cancel unheard voice mail messages: 1.
30 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide Setting Mailbox Preferences Y our ma ilbox contains perso nal options to allow you to customize voice mail fun c- tions. However , before you change your voi ce mail options, you must first initialize your mailbox (see page 9 ).
31 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide Changing the V oice Mail Message Envelope When you receive a voice mail message, th e voice mail system plays an “envelope” that can include the time and date the mess age was left, the sour ce of the message, and/or the message length.
32 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide Changing the Call Screening T ransfer Method NOTE: The Call Screening fe ature is available o n ly if it is ena bled for your mailbox (ask your system administrator).
33 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide Programming a Fax Destination W ith the Inter -T el voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine.
34 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide Changing the Message Search Order Y ou can change the order in which you retrieve your messages based on the date and time you receive them. When more th an one message is left in you r mailbox, they are available for you to access in the order you specify .
35 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide Programming Remote Messaging NOTE: The Remote Messaging feature is available only if it is enabled for your mail- box. Contact your voice mail administrator to see if this feature is enab led for your mail- box.
36 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide T o set up remote messagin g for voice mail messages (if enabled) : 1. Access your mailbox as d escribed on page 22 . 2. S ay “Personal” o r tap to select the Personal Options Menu. 3.
37 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide Screening Calls If desired, you can screen calls that are tr ansferred from voice ma il .
38 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide Using the V oice Mail Directory W i th the voice mail directory , subscriber s and non-subscribers can use ASR (if enabled) or dialpad di gits to search for na mes in the direct ory . Subscriber na mes are automatically added to the directory when their mailbox is initialized.
39 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide T o perform a directory sear ch: 1. Dial the voice mail number . 2. S ay “Directory” or tap . 3. Say the last name of the person you are searching for or tap the appropriate dial- pad buttons to spell the name (see page 38 ).
40 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide W orking in Hunt Group s Y our system may be programm ed with “hunt groups.” H unt groups are groups of end- points that share a common extension number in addition to having individual exten- sion numbers.
41 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide U SING E-M AIL R EADER Enterprise Messaging (EM) is the voice processing system that provides adv anced messaging features with the E-mail Reader feature.
42 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide E-Mail Reader Features When E-Mail Reader has been enable d for your mailbox, you have the advanced mailbox. The advanced mailb ox unifies your lo cal voice mail messages and your remote fax and e-mail messages in one conv enient location.
43 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide Using Y our Advanced Mailbox After you set up your mailbox (see page 9 ), you can use personal or system g reetings to let callers know if you are out of town , on a call, etc.
44 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide Setting Up Y our E-Mail Password When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-mail password.
45 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide T o enter your e-mail pa ssword (see table below): 1. Access your mailbox as described on page 22 .
46 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide Accessing E-Mail Messages NOTE: By default, the message lamp on your end point li ght s when you receive a new voice mail message. Althoug h the lamp can be programmed for other function s, it can- not be programmed to indicate that you have receiv ed a new e-mail message.
47 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide T o access e-mail messages a nd the associat ed options: 1. Access your mailbox as d escribed on page 22 . 2. Say “E-Mail” or tap to listen to your e-mail messages. Then select one of the following: • Say “New” or tap to listen to new messages.
48 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide 4. When E-Mail Reader has finished read ing the e-mail the message is marked as saved and you have the following opti ons: • Say “Replay” or tap to replay the message from the beginning.
49 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide Accessing Fax Messages NOTE: By default, the message lamp on your end point li ght s when you receive a new voice mail message. Althoug h the lamp can be programmed for other function s, it can- not be programmed to indicate that you have recei ved a new fax message.
50 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide Recovering Deleted Messages Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time fram e (up to 24 hours, programmed by your voice mail ad minist rator).
51 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide Changing Message Envelopes When you receive a voice, fax, or e-mail message, a message “e nvelope” is played. The envelope can include the time and date the message was left, the s ource of the message, and additional information that is associated with the media type.
52 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide V oice Mail Flowchar t (Advanced Mailbox) Note: Options vary by media type. While the message is playing: “Back Up” “Pause” Move.
53 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide T ROUBLESHOOTING The following table lists so me possible problems that you may encounter when using the Model 8601. Problem Probable Cause Solution The Model 8601 d oes not start. The status remains “Con- necting.
54 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide F REQUENTLY A SKED Q UESTIONS This section includes some of the most frequently asked questions. If yo u have prob- lems with your endpoin t or voice mailbox, refer to this section befo re you contact your system administrator or your local Inter-T el reseller .
55 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide Q9. What PDAs support the Model 8601? A9. The Model 8601 is currently supported by the following PDAs: • Compaq ® iP AQ H3 970, 400 MH.
56 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide Q17. If I need further assistance, how do I get technical support? A17. First, contact you r system administrat or if you have a question that i s not covered in this user guide. If you need further assistan ce, co ntact your local authorized Inter -T el reseller .
57 Inter-T el ® Model 8601 SoftPhone for Pocket PC User Guide Index A About Voice Mail 7 About Your En dpoint 3 Accessing e-mail messages 46 fax messages 49 Accessing Your Mailbox 22 Advanced Mailbox.
58 Inter-T el ® Model 8601 SoftPhone for Pocke t PC User Guide Message Envelope 31 Message Search Order 34 Messages 14 recording and sending voice mail messages 27 recovering deleted 50 Messaging, Re.
V OICE M AIL F LOWCHART (S T ANDARD V OICE M AILBOX ) Record “Greeting” “Primary” Greeting “Alternate” Greetin g “System” Greeting (See Recording Optio ns) Record Directory “Name” .
Part No. 835. 2737 Issue 2, Ap ril 2005 A946/3848A.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Inter-Tel SoftPhone 8601 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Inter-Tel SoftPhone 8601 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Inter-Tel SoftPhone 8601 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Inter-Tel SoftPhone 8601 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Inter-Tel SoftPhone 8601, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Inter-Tel SoftPhone 8601.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Inter-Tel SoftPhone 8601. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Inter-Tel SoftPhone 8601 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
