Manuale d’uso / di manutenzione del prodotto HDI HD Duo del fabbricante Dune
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HD Network A Digital Signage Solution User Guide 2013-04-29.
2 © 2013 Dune HD. All rights reserved. Legal Note Dune HD and Dune HD Network are trademarks or r egistered trademarks of Dune HD GmbH, Germany. Java an d all Java-ba sed marks are trade marks or regist ered trademarks of Oracle and/or its affiliates.
© 2013 Dune HD. All rights reserved. 3 Contents Introduc tion ........................................................................................................ 4 System Co mponents ..............................................................
4 © 2013 Dune HD. All rights reserved. Introduction Thank you for your interes t in Dune HD Netw ork—a flexible and powe rful Full HD Digital Signage solution , which allows automated d emonstration of a wide rang e of HD video materials (up to 1080p, includin g H.
© 2013 Dune HD. All rights reserved. 5 “HDNetwork” option is purchased, all the basic player functionality remains available. Each Presenter plays video files which ar e located on its local storage —a built-in HDD or a connected USB drive (for clarity , in this manual such local storage is always referred to as HDD).
6 © 2013 Dune HD. All rights reserved. Supported Media Formats In the Digital Signage mode, the following file formats and codecs are supported: ∙ Video files: T S, M2TS, MPG, VOB, AVI , MOV, MP4, QT, ASF, WMV. ∙ Video codecs: MPEG-2, MPEG-4, DivX, Xvid, WMV9, VC1, H.
© 2013 Dune HD. All rights reserved. 7 Automated Playback When a Presenter enters the Digit al Signage mode, it starts perfor ming the automated playback according to its co nfiguration which is stored in the configuration file on the local HDD.
8 © 2013 Dune HD. All rights reserved. Note: In case the synchronized playback for multiple devices is config ured (see a dedicated section of this manual), a black screen may be shown at the beginning of each clip fo r a necessary time period.
© 2013 Dune HD. All rights reserved. 9 Attention: It is the responsibility of the conf iguration author to assure that the graphic logos will never inte rsect with the scrolling text line.
10 © 2013 Dune HD. All rights reserved. Attention: All devices in the same group should have identical synchronizatio n settings, sche dule, playlist, and cont ents of files on the playlist. It is recommended that all devices have identical configuration files.
© 2013 Dune HD. All rights reserved. 11 In this mode it is importan t to specify in the config uration the exact number of devices in the group. In case some device turns off, stops responding or los.
12 © 2013 Dune HD. All rights reserved. I f a t i m e p e r i o d i s n o t m e n t i o n e d i n t h e s c h e d u l e , i t i s c o n s i d e r e d t h a t t h e Presenter should stay off for that period.
© 2013 Dune HD. All rights reserved. 13 ∙ Windows 2003 has a built-in Time Servic e which supports the NTP protocol. Please refer to Microsoft Window s docume ntation for details, e .g. http://technet.microsoft.com/en-us/library/cc773013.aspx . ∙ For other Microsoft Windows vers ions, the free NTP server from http://www.
14 © 2013 Dune HD. All rights reserved. Usage Getting Started In order to start us ing a number of Presente rs in the Digital Sig nage mode, please assure the followi ng steps are taken (see the r est of this manual for details) for each player which is intended to be a Presenter: ∙ Install the latest fi rmware which supports Digital Signage.
© 2013 Dune HD. All rights reserved. 15 Note: The Setup > Applications > Digital Signage > Enabled option al lows t o show and hide the Digital Signage top-level menu item. To configure the Digital Signage mode au tomatic start, go to the player menu Setup > Applications > Digital Signage and set the Automatic start option.
16 © 2013 Dune HD. All rights reserved. REW Decrease the playback speed. Press PLAY to return to the normal spe ed. FWD Increase the playback spee d. Press PLAY to return to the normal spe ed. ZOOM Stretch (enlarge) the image. Each p ress sets the zoom factor from the list: 100%, 105%, 111%, 118%, 126%, 134%, 144%, 156%, 170%.
© 2013 Dune HD. All rights reserved. 17 To edit these settings, you shoul d use th e IR remote control with the Presenter. ∙ Configuration file "HDNETWORK/config.
18 © 2013 Dune HD. All rights reserved. NFS encoding FTP server encoding ∙ Setup > Miscellaneous > Time Synchron ization ∙ Setup > Miscellaneous > Advanced > Remote control type Please refer to the player manual for details on these settings .
© 2013 Dune HD. All rights reserved. 19 Local HDD Access Each Presenter device has a local HDD, either i n t e r n a l o r , w h e n i t i s a b s e n t o r t h e device does not su pport it, a USB-connected one. The contents of this hard drive may b e accessed without having to disassem ble the Presenter device.
20 © 2013 Dune HD. All rights reserved. To access a Presenter via SMB, open “# .#.#.#internal_hard_disk” in Windows Explorer, e.g. using “Start” menu, “Run” command, or the address bar of any opened folder. Notes: 1. The usage of specialized FTP clients (such as FileZilla ) is recommended for better performance .
© 2013 Dune HD. All rights reserved. 21 Preparing Logos Logo files should be stored in the "HD NETWORKlogos" folder of the Presenter ’s HDD, and those files should be in the special ".aai" format (proprietary to Dune HD). To prepare logo files, at first a raster im age should be created using any graphics editor.
22 © 2013 Dune HD. All rights reserved. However, there is a possibility to use transparency, moreover, a complete alpha channel support is provide d, that is, for each pixel it s transparency leve l may be specified, and not only th e fact of a transparency.
© 2013 Dune HD. All rights reserved. 23 Control Center The “Dune HD Network” system comes wi th a PC application called Dune HD Network Control Center, which is able to control a number of Presenter devices on a network.
24 © 2013 Dune HD. All rights reserved. Device Registration and Tasks To start working with dev ices, their IP addresses shoul d be manually registered in the Control Center using the Register New Device task. The device may be later unregis tered from the list using the Delete Selected Device task.
© 2013 Dune HD. All rights reserved. 25 when most tasks are pe rformed, includ ing the Refresh Status... tasks. If needed, the application may be configured to automa tically update the device status in the specified intervals us ing the Configuration > Automatic Device Status Update menu.
26 © 2013 Dune HD. All rights reserved. Device Configuration The corresponding tasks i n the device lis t allow to open a device configuration window which allows to view and edit all options of the device configuration file in a convenient and user-friendly way.
© 2013 Dune HD. All rights reserved. 27 Clips This page allows to configure the playlist which may include video clips and static images, as well as so me related options. The right pane shows the playlist. The left pane offers the list of files which are located on the local HDD of the Pres enter, in the "HDNETWORK/clips" folder.
28 © 2013 Dune HD. All rights reserved. Options: ∙ Automatically proceed to t he next image after ... sec. Defines the show time for static images on the playlist. If checked, each image is shown for the specified pe riod, after which the next playlist item is activated.
© 2013 Dune HD. All rights reserved. 29 Scrolling Text This page offers to define the contents of the scrolling te xt and related opt ions. The left pane defines the list of messag es which is cyclically show n in the order of appearance in this list.
30 © 2013 Dune HD. All rights reserved. Options: ∙ Message separator Defines the text which is added be tween messages in the list. If empty, the messages are concatenated directly.
© 2013 Dune HD. All rights reserved. 31 Logos This page defines the graphic l ogos to show over the video. Either one or both logos m ay be turned on. The Logo file list shows the files located on the Presenter’s local HDD in the "HDNETWORK/logos" folder.
32 © 2013 Dune HD. All rights reserved. Options: ∙ Screen corner Defines the screen corner relative to which the logo position is calculated, called the base screen corner for the logo. ∙ Horizontal distance (min, max), Vertical distance (min, max) Defines the distance from the base scr e en corner to the nearest logo corner.
© 2013 Dune HD. All rights reserved. 33 Schedule This page defines the schedule. The values shown in the screen shot d e fine the default schedule, which prescrib es using the basic config uration all the time. If a certain day of week is unche cked, the Presenter will stay in th e “off” state for this day.
34 © 2013 Dune HD. All rights reserved. Synchronization T h i s p a g e a l l o w s t o t u r n o n t h e s y n c h r o n i z e d p l a y b a c k o f p l a y l i s t i t e m s , a n d provides necessary options.
© 2013 Dune HD. All rights reserved. 35 Misc. This page defines mi scellaneous opt ions. ∙ Lock remote control buttons If checked, the IR remote control buttons w ill be locked during the Digital Signage mode. When the buttons are lock ed, the specified s e quence of numeric buttons allows to exit the Digital Signage mode.
36 © 2013 Dune HD. All rights reserved. Extra This page offers a text field which may be directly edited by the user. When the configuration file is loaded by the Control Center, all o ptions which were not recognized go to this page. Whe n the configuration is save d, all text written in this page is appended to the configuration file.
© 2013 Dune HD. All rights reserved. 37 Programmatic Access This section provides info rmation which is helpful if manual control of Present er devices via the Control Cen ter application is not e nough for your installation.
38 © 2013 Dune HD. All rights reserved. Unicode Support The Unicode is supported for scrolling text, however, the se t of fonts included in the Presenter’s firmware may not include all the Unicode character s. Unsupported characters are displayed as “?”.
© 2013 Dune HD. All rights reserved. 39 # List options belonging to the basic configuration clip image1.png clip image 2.png # List option belonging to the "Mo" configuration config "Mo" clip video_for_monday.
40 © 2013 Dune HD. All rights reserved. message message_tex t List option (may occur mu ltiple times). Defines the list of messages for scrolling text. The list of message s is cyclically shown in the order of appearance of these options. By default (if no such options are spe cified), the scroll ing text is not shown.
© 2013 Dune HD. All rights reserved. 41 logo_first_corner corner (one of top-left , top-right , bottom_ left , bottom-right ; default is t op-left ) Defines the screen corner relative to which the logo position is calculated, called the base screen corner for the logo.
42 © 2013 Dune HD. All rights reserved. Global Options Options described in thi s section do not belong to any particular named configuration. schedule_monday schedule_exp ression (default is empty ).
© 2013 Dune HD. All rights reserved. 43 sync_enabled flag flag ( 0 or 1 , default is 0 ) If this option is 0, the synchr onized playback is off and other sync_.
44 © 2013 Dune HD. All rights reserved. Defines the period the server waits for othe r devices to report being ready for playback on non-first sy nchronization phases. If a device did n ot respond during this pe riod, it is exclude d till the next synchronization phase, and other devices start playback synchr onously with each other.
© 2013 Dune HD. All rights reserved. 45 Troubleshooting This section describes t ypical cases of undesired/unexpected bahav ior of a Presenter, and the p ossible reasons for such behavior. Should you ever encounter a problem with Dune HD Network, please consider the options in thi s section before appl ying for customer se rvice.
46 © 2013 Dune HD. All rights reserved. ∙ The serverle ss synchronization mode is being used. I n this case the schedule is not supported, see the detailed description of synchronized playback fe ature in this manual.
© 2013 Dune HD. All rights reserved. 47 Unable to Access via Control Center, FTP, SMB ∙ The network settings are not configured prop erly in the player menu Setup > Network . ∙ The network is unavailable physically . ∙ You are using a wrong IP address .
48 © 2013 Dune HD. All rights reserved. Missing the “Digital Signage” Menu Item ∙ The Presenter has no pr oper license . The “Dune HD Network ” license should be installed. The license type may be checked in the player menu Setup > Information .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Dune HDI HD Duo è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Dune HDI HD Duo - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Dune HDI HD Duo imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Dune HDI HD Duo ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Dune HDI HD Duo, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Dune HDI HD Duo.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Dune HDI HD Duo. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Dune HDI HD Duo insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
