Manuale d’uso / di manutenzione del prodotto RP90 del fabbricante Datacard Group
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RP90 Plus E Card Printer and RL90 Card Laminator: User Guide June 2008 Part Number 570024-00 2 Re v B.
ii RP90 Plus E and RL90 User Guide Please note and heed the W ARNING and CAUTION labels that have been placed on the equipment for your safety . Please do not attempt to operate or repair this equipment without adequa te training. See “Safety” on page vi for the basic safety tip s to ensure safe operation and maintenance of this equipment.
RP90 Plus E and RL90 User Guide iii Content s Liability statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Safe environment .
iv RP90 Plus E and RL90 User Guide Printer Setting tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Retransfer tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Bend Remedy t ab . . . . . . . . . .
RP90 Plus E and RL90 User Guide v Retransfer film . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Laminator material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Cards . . . . . . . . . . . . . . . . .
Liability statement vi RP90 Plus E and RL90 User Guide Liability st atement This Datacard® product has been built to the high st andards of DataCard Corporation Corporation (doing business as Datacard Group). Please note and heed the W A RNING and CAUTION labels that have been placed on the equipment for your safety .
RP90 Plus E and RL90 User Guide 1 Introduction About this manual This manual provides detailed information about the Dat acard ® RP90 Plus E card printer and the optional Dat acard ® RL90 card laminator . The firs t section provides operators with basic information about the printer and laminator including drawings and part s identification.
About the Printer 2 RP90 Plus E and RL90 User Guide About the Printer The Datacard® RP90 Plus E card printer uses retran sfer printing technology to produce high-quality , edge-to-edge printing on one or bot h sides of a variety of PVC and non-PVC card surfaces, including contact and cont actless smart cards.
About the Printer RP90 Plus E and RL90 User Guide 3 The inside of the printer Retransfer film cartridge Holds the retransfer film. Film cartridge eject button Press to release and remove the retransfer film cartridge. Ink ribbon cartridge Holds the ink ribbon.
About the Printer 4 RP90 Plus E and RL90 User Guide The back of the printer Power recepta cle Plug in the power cord. USB port Plug in the USB cable. Ethernet port Plug in the Network cable. Laminator connection port Used to connect the optional laminator module or other optional equipment.
About the lam inator RP90 Plus E and RL90 User Guide 5 About the laminator The Datacard® RL90 card laminator is an optional laminating module that works with the RP90 Plus E printer to add topcoat or patch mat erial to printed cards. Holographic laminating material is also available for added security and tamper resist ance.
About the laminator 6 RP90 Plus E and RL90 User Guide.
RP90 Plus E and RL90 User Guide 2 Using the printer This section describes how to perfo rm basic tasks required to operate the Datacard® RP90 Plus E printer and the Datacard® RL90 card laminator .
Load Supplies 8 RP90 Plus E and RL90 User Guide Load Supplies Load cards The card hopper can hold approximately 250, .030” (.75mm) cards. The cards are loaded and held in position with a card bracket. Make sure that magnetic stripe or smart cards are loaded in the proper orientation for processing.
Load Supplies RP90 Plus E and RL90 User Guide 9 Load ink ribbon 1 Slide the door latch to the right and open the printer door . 2 Press the ink ribbon cartridge eject button to remove the orange cartridge. 3 Remove both used ribbon spools from the cartridge (if present).
Load Supplies 10 RP90 Plus E and RL90 User Guide Load retransfer film 1 Slide the door latch to the right and open the printer door . 2 Press the retransfer film cartridge eject button to remove the green cartridge. 3 Remove both used film spools from the cartridge (if present).
Load Supplies RP90 Plus E and RL90 User Guide 1 1 Load lamina te 1 Open the laminator door by pulling the top of the door toward you. 2 Press the laminator cartridge eject button and remove the laminator cartridge carefully . The material must be tight when removing the cartridge.
Power on 12 RP90 Plus E and RL90 User Guide Power on Check the PC connection The printer and PC are connected when the printer is set up. T o avoid receiving error messages on the LCD panel, make sure that all supplies are properly loaded and in position before powering on the printer .
Power on RP90 Plus E and RL90 User Guide 13 Optional laminator connection When using the optional RL90 laminator , check the following: • The optional laminator cable is securely connected to the printer and the laminator . • The power cord is connected to the laminator and appropriate grounded power source.
Power on 14 RP90 Plus E and RL90 User Guide Power on the laminator When the optional RL90 laminator is installed, turn the laminator power on before powering on the printer . 1 Press the “ | " symbol on the laminator power switch. 2 The laminator powers on.
Power on RP90 Plus E and RL90 User Guide 15 Power on the printer 1 Press the “ | " symbol on the power switch. 2 The printer powers on. The LCD panel shows the firmware version and the printer begins initializing. The LCD panel shows "Initializing" while the printer checks and positions the ink ribbon and retransfer film.
Prepar e to print cards 16 RP90 Plus E and RL90 User Guide Prep are to print cards Initialize the ink ribbon 1 Press the RESET key on the control panel.
Prepar e to print cards RP90 Plus E and RL90 User Guide 17 Initialize the retransfer film 1 Press the RESET key on the control panel. 2 The LCD display reads "Initialize OK?" 3 Use the up an.
Printing cards 18 RP90 Plus E and RL90 User Guide Printing cards Cards can be sent from ID software such as Datacard ® ID W orks ® identification software.
Print from a PC application 1 Use the application's page setup feature to set the following: — Set paper or page size to CR80 card or 2.125" x 3.375" — Set the orientation for the card design – either portrait or landscape. — Set margins to zero for edge to edge printing.
Printing cards 20 RP90 Plus E and RL90 User Guide.
RP90 Plus E and RL90 User Guide 3 V iewing and changing printer settings This section describes how to view and change printer and laminator settings. It describes: • “Printing Preference s” on .
Printing Pref erences 22 RP90 Plus E and RL90 User Guide Printing Preferences The Printing Preferences dialog box contains the Setup , Print, Encode, and V ersion tabs. T o open Printing Preferences: 1 Choose S tart from the Windows task bar . 2 Choose Settings and then Printers (and Faxes).
Printing Preferences RP90 Plus E and RL90 User Guide 23 The look up table requires a file with a full set of 256 values (0-255) fo r each plane for Y ellow , Magenta, Cyan, and Black. Each field can have a value from 0 through 255. Dat a should be ASCII numeric values, separated by a comma or line feed.
Printing Properties 24 RP90 Plus E and RL90 User Guide Laminator tab The Laminator tab cont ains settings for using the optional RL90 laminator . Y ou can set whether to apply material to the front of the card, the back of the card or both. Y ou can also set the temperature, speed, patch position, and fan settings for each side of the card.
S tatus Monitor RP90 Plus E and RL90 User Guide 25 S t atus Monitor The S tatus Monitor can be installed when the driver is installed. The S tatus Monitor handles bidirectional communication between the printer and printer driver . Y ou can use the S t atus Monitor or the printer LCD panel for many settings.
S tatus Monitor 26 RP90 Plus E and RL90 User Guide If you choose Keep Blocking and decide that you want the S tatus Mon itor to run, you must uninstall the S tatus Monitor , restart Windows Vist a, and install it again. 3 T o start the S tatus Monitor without Administrator permissions, click the icon to open it.
S tatus Monitor RP90 Plus E and RL90 User Guide 27 • The current state of the printer , such as ready . The icon changes with different states. See the table below . Printer Setting t ab The Printer Setting tab shows: • Controls for viewing or changing print settings: — Resin K Print Level, which sets the K resin ink print density .
S tatus Monitor 28 RP90 Plus E and RL90 User Guide • Controls for viewing or changing magnetic stripe settings. — Number of Retry , which sets the ma ximum number of retries when writing o r reading magnetic stripe data fa ils. Default value is 1.
S tatus Monitor RP90 Plus E and RL90 User Guide 29 Media Setting t ab The Media Setting tab shows: • The type of Ink ribbon in the printer , the lot number of the ribbon, and the number of panel sets included in the ribbon. The printer provides this information and it cannot be changed.
S tatus Monitor 30 RP90 Plus E and RL90 User Guide Property t ab The Property t ab shows: • The version of printer firmware, and firmware versions of any installed options such as magnetic stripe encoder or laminator . “ ???? ” means an option is not inst alled or connected.
S tatus Monitor RP90 Plus E and RL90 User Guide 31 Others t ab The Others tab shows the following for a USB- connected printer: • Controls for printing a test card. The printer will create one test card, using the internal test patt er n. • A control for saving a command log.
S tatus Monitor 32 RP90 Plus E and RL90 User Guide 01039100 Card Jam ha ppens in the printer . Please open the printer door and re move the card after turning off the printer power . 1 Switch off the printer power . 2 See “T urnover jam ” on page 53 to rem ove the card.
S tatus Monitor RP90 Plus E and RL90 User Guide 33 0104A900 MG encoder is not set correctly . Please turn off the printer power and set MG unit correctly . 1 T urn the printer power switch off and then on. 2 If th e error happens again, call for service.
S tatus Monitor 34 RP90 Plus E and RL90 User Guide 0104F100 Hardware failure of Retransfer Roller happens. Please turn off and on the printer power to initialize the printer . 1 T urn the printer power switch off and then on. 2 If th e error happens again, call for service.
Using the LC D menus RP90 Plus E and RL90 User Guide 35 Using the LCD menus About the Printer LCD p anel The printer LCD pa nel has a 2-line display , six keys, a Ready light, Error light, and speaker .
Using the LC D menus 36 RP90 Plus E and RL90 User Guide Press the MENU key and "User Mode" is displayed on the LCD panel. The LCD p anel changes to read "Display" within 0.
Using the LC D menus RP90 Plus E and RL90 User Guide 37 Ink Ink T ype YMCK: 0 YMCKPO: 2 YMCKK: 4 Displays the type of ink ribbon that is loaded in t he printer . Datacard su pports YMCK and YMC KK ink ribbons. (The printer detect s the type of ink ribbon; it canno t be set.
Using the LC D menus 38 RP90 Plus E and RL90 User Guide Ink Ink T ype YMCK: 0 YMCKPO: 2 YMCKK: 4 Displays the type of ink ribbon that is loaded in t he printer . Datacard su pports YMCK and YMC KK ink ribbons. (The printer detect s the type of ink ribbon; it canno t be set.
Using the LC D menus RP90 Plus E and RL90 User Guide 39 Card Thickness S tandard Thin Set S tandard for 0.030 inch (0.76mm) thick cards or Thin for 0.010 inch (0.25mm) thick cards. Contact your dealer or service provider before using 0.010in (.0.25 mm) thick cards.
Using the LC D menus 40 RP90 Plus E and RL90 User Guide Subnet Mask The default Subn et Mask of the printer is 25 5.255.255.0. If you do not use DHCP , ask your network a dministrator for the Subnet mask. Gateway The default Gateway of the printe r is 192.
Using the LC D menus RP90 Plus E and RL90 User Guide 41 About the Laminator LCD p anel When you power on the laminator , it begins initializing. The laminator searches for laminate and then start s preheating. The laminator is ready when the LCD display reads "Ready" and the Ready light is steady green.
Using the LC D menus 42 RP90 Plus E and RL90 User Guide Using the Lami nator LCD p anel Use the LCD panel to change laminator settings, or use the Laminator t ab of the S tatus Monitor to change some settings from the PC. LCD Display Settings Funct ion Mode Single Pass Default setting; laminates on one side only .
RP90 Plus E and RL90 User Guide 4 T a king care of your printer This chapter provides information to help you maintain the Dat acard ® RP90 Plus printer and the Datacard ® RL90 card laminator for optimal performance.
Cleaning the printer 44 RP90 Plus E and RL90 User Guide Cleaning the printer This section provides information on proper care and cleaning of the RP90 Plus printer .
Cleaning the printer RP90 Plus E and RL90 User Guide 45 Cleaning the card feed rollers and heat roller The heat roller provides the heat used during the retransfer process. The card feed rollers move the card inside the printer . See “Pr inter roller la yout” on pag e 51 to find the location of the rollers.
Cleaning the printer 46 RP90 Plus E and RL90 User Guide Cleaning the magnetic head When printing magnetic stripe cards, the magnetic head should be cleaned every 1,000 cards. If you are not using magnetic stripe cards, the magnetic head does not require cleaning.
Cleaning the printer RP90 Plus E and RL90 User Guide 47 Cleaning the thermal head The thermal head assembly should be cleaned once every ten rolls of retransfer film. Begin with the printer (and optional laminator) powered off. 1 Slide the door latch to the right and open the printer door .
Cleaning the printer 48 RP90 Plus E and RL90 User Guide Prep aring the printer and laminator for transport Use saved packaging materials to prepare the printer and optional laminator for transport. T ransport includes moving the printer from one location to another within the same facility .
Cleaning the laminator RP90 Plus E and RL90 User Guide 49 Cleaning the laminator Most card jams are caused by dirty rollers. Clean the laminator at the same time that you clean the printer . If you are using the laminator as a stand-alone unit, clean the laminator every 1,000 cards.
50 Cleaning the laminator cartridge The laminator cartridge can collect debris and dust during lamination and supply loading. Clean the cartridge every 1,000 cards. 1 Open the laminator door by pulling the top of the door toward you. 2 Press the laminator cartridge eject button to remove the laminator cartridge.
RP90 Plus E and RL90 User Guide 5 Messages and error recovery This chapter provides information to help you respond to the printer and laminator messages and explains how to recover from an error .
Printer error reco very 52 RP90 Plus E and RL90 User Guide Printer error recovery The printer ’s LCD panel background color changes to red when the printer has an error . The LCD panel displays text that describes the error . Hopper jam If a card jams in the card hopper section, “Jam (Hopper)” is displayed on the LCD panel.
Printer error r ecovery RP90 Plus E and RL90 User Guide 53 T urnover jam If a card jams in the card turnover section, “Jam (T urnover)” is displayed on the LCD panel. T o remove the jammed card: 1 Slide the door latch to the right and open the printer door .
Printer error reco very 54 RP90 Plus E and RL90 User Guide Retransfer section jam If a card jams in the retransfer section, “Jam (T ransfer)” is displayed on the LCD panel. T o remove the jammed card: 1 Slide the door latch to the right and open the printer door .
Printer error r ecovery RP90 Plus E and RL90 User Guide 55 Mending broken ink ribbon or retransfer film If the ink ribbon or retransfer film breaks, “Media Broken” is displayed on the LCD panel. Broken ink ribbon is shown in the following example; rep airing broken retransfer film uses the same steps.
Printer error reco very 56 RP90 Plus E and RL90 User Guide Bend remedy Single-sided printing can cause the card to warp depending on the type of cards you use. Use the bend remedy T emp Level settings to correct the condition and use the S peed settings to fine tune the adjustment.
Printer error r ecovery RP90 Plus E and RL90 User Guide 57 Bend remedy laminator settings When the laminated card warps concave, the printer bend remedy settings should be effective in correcting the problem. See “Bend r emedy printer settings” on page 56 on the previous page.
Printer error reco very 58 RP90 Plus E and RL90 User Guide Printer LCD messages LCD Message Possible Cause Solution Please, Power Off The power must be turned off to initialize the printer . T urn the power switch off and then on again. Please Remove Media Cassette Cleaning cannot start when the retransfer film cartridge is in the printer .
Printer error r ecovery RP90 Plus E and RL90 User Guide 59 Media Broken The retransfer film is broken. 1 Repair the retransfer film as described in “Mending br oken ink r ibbon or r etransfer f ilm” on pag e 55 . 2 Press RESET , and then ENTER to ini tialize the printer one ribbon panel.
Printer error reco very 60 RP90 Plus E and RL90 User Guide No Cleaning Ro. The cleani ng rollers are missing. 1 Reinstall the cleaning rollers. 2 Press RESET , and then ENTER to ini tialize the printer . 3 See “Cleaning the card cleaning r ollers” on page 44 for more information.
Printer error r ecovery RP90 Plus E and RL90 User Guide 61 MG Write Magnetic stripe writing error 1 Check the orientation of magnetic stripe cards in the card hopper as described in “Load cards” on page 8 . 2 Press RESET , and then ENTER to ini tialize the printer .
Laminator er ror recovery 62 RP90 Plus E and RL90 User Guide Laminator error recovery The laminator LCD panel displays the error . Card jam The laminator LCD panel displays the location of the card jam: Card Jam (In), Card Jam (Middle), or Card Jam (Out).
Laminato r error re covery RP90 Plus E and RL90 User Guide 63 6 Inspect the cartridge: — If the material on the cartridge is in one piece: — T urn the cartridge take-up knob counter-clockwise until all damaged material is wound neatly on the take-up spool.
Laminator er ror recovery 64 RP90 Plus E and RL90 User Guide Patch position The position of the p atch on the card can very slightly with a different lot of laminator supply material. Y ou can change the left-to-right position or the top to bottom position.
Laminato r error re covery RP90 Plus E and RL90 User Guide 65 Laminator LCD messages LCD Message Possible Cause Solution Please Power OFF T o initialize this unit, the power must be switched off once. T urn the laminator ’s power switch of f, and then back on to initialize the laminator .
66 HR Cam Heater Cam error . T urn the power switch off, and then back on . Contact your service provider if this does not correct the condition. Heater Err Th e heater temperature does not incre ase. Check that the voltage inlet switch, located on the back of the laminator , is in the proper posi tion for the input voltage.
RP90 Plus E and RL90 User Guide 6 Supplies This section outlines the recommended supplies to use with the Datacard ® RP90 Plus E card printer and the Datacard ® RL90 card laminator .
68 RP90 Plus E and RL90 User Guide Ink ribbon, retransfer film, and laminator material Ink ribbon Color print ribbons are designed for full-color card printing. The ribbons use the following color panels: Y=yellow , M=magenta, C=cyan/blue, and K=black.
RP90 Plus E and RL90 User Guide 69 Card size Use CR-80 size cards with the following nominal dimensions: Length 3.375 inches 85.60 mm Width 2.125 inches 53.98 mm Thickness 0.010 or 0.030 inches 0.25 or 0.762 mm 0.030 is the printer ’s default setting.
70 RP90 Plus E and RL90 User Guide.
RP90 Plus E and RL90 User Guide 7 Site requirement s This section describes the operating environment recommended for your Datacard ® RP90 Plus E card printer and Datacard ® RL90 card laminator .
72 RP90 Plus E and RL90 User Guide Site guidelines When choosing a site for the printer and its supplies, consider these guidelines: • Keep all dust, dirt, food, liquids, etc. away from the printer at all times. • Do not use supplies or cards that have been dropped on the floor or have otherwise become contaminated.
RP90 Plus E and RL90 User Guide 73 V entilation clearance T o ensure proper ventilation to the printer and laminator , maintain minimum clearance distances as shown. Sides: 8” (20mm) Back: 4” (10mm) • Keep paper and foreign materials off the printer .
74 RP90 Plus E and RL90 User Guide Printer specifications Recording method: Sublimation type retran sfer Feed format: Automatic feed Recording density: 300 dpi Expression gradation: 256 gradations for yellow (Y), Magenta (M), and Cyan (C); 2 for Black (K) Printing time: 29 sec.
RP90 Plus E and RL90 User Guide 75 Laminator specifications T ransfer method Halogen lamp built-in heat roller method T ransfer time 20 seconds. The time varies acc ording to settings.
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RP90 Plus E and RL90 User Guide A Magnetic S t ripe Encoding This section provides information about encoding magnetic stripe data. It includes: • “Inline Encoding” on page 78 • “Character C.
Inline Encoding 78 RP90 Plus E and RL90 User Guide Inline Encoding When the Magnetic Encode setting on the Printing Preferences Encode t ab is checked, the magnetic stripe encoder can be enabled. The encoding data is sent to the card printer through the printer driver using the prefix charac ters described in this section.
Character Code T able RP90 Plus E and RL90 User Guide 79 Character Code T able The following table shows the usable ASCII character codes. The encoding dat a must use only allowed characters. * Do not use these characte rs as encoding data; T hey are reserved for use by the driver as start or end sentinels.
Character C ode T able 80 RP90 Plus E and RL90 User Guide.
RP90 Plus E and RL90 User Guide B Compliance (FCC) This section describes the regulatory compliance of the Datacard® RP90 Plus E printer and the Datacard® RL 90 laminator .
Regulatory compliance 82 RP90 Plus E and RL90 User Guide Regulatory compliance Notice for USA (FCC notice) This equipment generates, uses, and can radi ate radio frequency energy . If it is not installed and used in accordance with this inst ruction manual, it may interfere with radio communications.
The design and information contained in the se June 2008 570024-00 2 Rev B materials is protected by US and interna tional copyright laws and trea ties.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Datacard Group RP90 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Datacard Group RP90 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Datacard Group RP90 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Datacard Group RP90 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Datacard Group RP90, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Datacard Group RP90.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Datacard Group RP90. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Datacard Group RP90 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
