Manuale d’uso / di manutenzione del prodotto 11111 del fabbricante CyberData
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VoIP V3 Indoor Intercom Operations Guide Part #011211*, RAL 9003, Signal White Color *Replaces #011111 Document Part #930500E for Fir mware V ersion 7.
CyberData Corporation 930500E Operations Guide V oIP V3 Indoor Intercom Operations Guide 930500E Part # 011211* *Replaces 0111 11. COPYRIGHT NO TICE: © 2013, CyberData Cor poration, ALL RIGHTS RESER VED . This manual and related materials are the copyrighted proper ty of CyberData Cor poration.
CyberData Corporation 930500E Operations Guide Important Safety Instructions 1. Read these instructions. 2. K eep these instructions. 3. Heed all warnings. 4. Follo w all instructions. 5. Do not use this apparatus near water . 6. Clean only with dr y cloth.
CyberData Corporation 930500E Operations Guide Pictorial Alert Icons Hazard Levels Danger : Indicates an imminently hazardous situation which, if not av oided, will result in death or serious injur y .
Operations Guide 930500E CyberData Corporation Revision Infor mation Re vision 930500E, which was released on F ebruary 15, 2013 and corresponds to fir mware v ersion 7.1.6, has the f ollowing changes: • Updates Section 1.6, "Product Specifications" .
i Operations Guide 930500E CyberData Corporation Contents Chapter 1 Product Overview 1 1.1 How to Identify This Product .....................................................................................................1 1.2 T ypical System Installation .
Operations Guide 930500E CyberData Corporation ii B.1.2 In a Windo ws En vironment .........................................................................................71 Appendix C Troubleshooting/Technical Support 72 C .1 F requently Ask ed Questions (F A Q) .
1 Operations Guide 930500E CyberData Corporation 1 Product Overview 1.1 How to Identify This Product T o identify the V oIP V3 Indoor Intercom, look f or a model number label similar to the one sho wn in Figure 1-1 . The model number on the label should be 011211 .
Product Overview Typical System Installation Operations Guide 930500E CyberData Corporation 2 1.2 Typical System Installation The V oice-ov er-IP (V oIP) V oIP V3 Indoor Interc om is a SIP endpoint designed to pro vide V oIP phone connectivity in a tamper proof and secure pac kage.
Product Overview Product Features Operations Guide 930500E CyberData Corporation 3 1.3 Product Features The V oIP V3 Indoor Intercom has the f ollowing f eatures: • Suppor ts SRST (Sur viv able Remote Site T elephony) in a Cisco en vironment. SRST parameters are entered statically into the CyberData product's internal webpage.
Product Overview Supported Protocols Operations Guide 930500E CyberData Corporation 4 1.4 Supported Protocols The Intercom suppor ts: •S I P • HTTP W eb-based configuration Provides an intuitiv e user interf ace f or easy system configuration and v erification of Intercom operatio ns.
Product Overview Product Specifications Operations Guide 930500E CyberData Corporation 5 1.6 Product Specifications T able 1-1. Specifications Category Specification Speaker Output 1 W att P eak P o wer Ether net I/F 10/100 Mbps Protocol SIP RFC 3261 Compatible P o wer Input P oE 802.
Product Overview Dimensions Operations Guide 930500E CyberData Corporation 6 1.7 Dimensions Figure 1-3. Dimensions—Unit Dimensions 4.53 [115.0] 4.53 [115.
Product Overview Dimensions Operations Guide 930500E CyberData Corporation 7 Figure 1-4. Label Dimensions Figure 1-5. Label Alignment ( 4 P L C S ) R0. 1 00 [2.54] 0.000 [0.0] R0.43 8 [R 11 . 1 ] 0. 8 25 [2 1 .0] 0. 77 5 [ 19 . 7 ] 2. 11 0 [53.6] 1 . 9 40 [4 9 .
Product Overview Dimensions Operations Guide 930500E CyberData Corporation 8 Figure 1-6. PCB Dime nsions and Intrusion Sensor Range S W1 J1 JP7 J 5 JP1 0 J 4 JP1 JP 5 J 3 J7 J 6 J 2 T O P S I D E B O TT OM S I D E J1 0 4.200 [ 1 06.6 8 ] 4.200 [ 1 06.
9 Operations Guide 930500E CyberData Corporation 2 Installing the VoIP V3 Indoor Intercom 2.1 Parts List Ta b l e 2-1 illustrates the V oIP V3 Indoor Intercom par ts. Quantity Pa r t Na m e Illustration 1 Intercom Assembly 1 Installation Quick Ref erence Guide 1 Intercom Mounting Accessory Kit T able 2-1.
Operations Guide 930500E CyberData Corporation 10 Installing the VoIP V3 Indoor Intercom 2.2 Intercom Components Figure 2-1 shows the components of the Intercom. Figure 2-1. Intercom Component s Call Button Speaker See Section 2.2.1, "Call Button and the Call Button LED" fo r inf or mation about the functionality of the Call Button.
Operations Guide 930500E CyberData Corporation 11 Installing the VoIP V3 Indoor Intercom Call Button and the Call Button LED 2.2.1 Call Button and the Call Button LED 2.2.1.1 Calling with the The Call Button • Y ou may initiate a call b y pressing the Call button.
Operations Guide 930500E CyberData Corporation 12 Installing the VoIP V3 Indoor Intercom Intercom Connections 2.3 Intercom Setup 2.3.1 Intercom Connections Figure 2-3 shows the pin connections on the J3 (terminal bloc k). This ter minal b lock can accept 16 A WG gauge wire.
Operations Guide 930500E CyberData Corporation 13 Installing the VoIP V3 Indoor Intercom Connecting the Intercom to the Auxiliary Relay 2.3.2 Connecting the Interc om to the Auxiliary Relay The V oIP .
Installing the VoIP V3 Indoor Intercom Intercom Setup Operations Guide 930500E CyberData Corporation 14 Figure 2-4. Auxiliary Relay Wiring Diagram + - DC POWER SUPPLY 30 VDC @ 1A MAX.
Operations Guide 930500E CyberData Corporation 15 Installing the VoIP V3 Indoor Intercom Identifying the VoIP Intercom Connectors 2.3.3 Identifying the V o IP Intercom Connectors See the f ollowing Figures and T ables to identify the connectors and functions .
Operations Guide 930500E CyberData Corporation 16 Installing the VoIP V3 Indoor Intercom Identifying the VoIP Intercom Connectors Figure 2-6. Connector Locations T able 2-3.
Operations Guide 930500E CyberData Corporation 17 Installing the VoIP V3 Indoor Intercom Network Connectivity, and Data Rate 2.3.4 Network Connectivity, and Data Rate When you con nect the Ethernet ca.
Operations Guide 930500E CyberData Corporation 18 Installing the VoIP V3 Indoor Intercom Network Connectivity, and Data Rate 2.3.4.1 V erify Network Activity The square, YELLO W Activity LED (see Figure 2-9 ) blinks when there is netw ork activity . Figure 2-9.
Operations Guide 930500E CyberData Corporation 19 Installing the VoIP V3 Indoor Intercom RTFM Button 2.3.5 RTFM Button When the Intercom is operational and link ed to the network, use the Reset T est .
Operations Guide 930500E CyberData Corporation 20 Installing the VoIP V3 Indoor Intercom Adjust the Volume 2.3.5.2 Restoring the Factory Default Settings When troubleshooting configur ation problems , it is sometimes conv enient to restore the de vice to a known state .
Operations Guide 930500E CyberData Corporation 21 Installing the VoIP V3 Indoor Intercom Factory Default Settings 2.4 Configure the Intercom Parameters T o configure the Intercom online, use a standard w eb browser . Configure each Intercom and v erify its operation bef ore y ou mount it.
Operations Guide 930500E CyberData Corporation 22 Installing the VoIP V3 Indoor Intercom Intercom Web Page Navigati on 2.4.2 Intercom W eb Page Navigation Ta b l e 2-5 sho ws the navigation b uttons that you will see on e v ery Intercom web page. W eb Pa ge Item Description Link to the Home page.
Operations Guide 930500E CyberData Corporation 23 Installing the VoIP V3 Indoor Intercom Log in to the Configuration Home Page 2.4.3 Log in to the Configuration Home Page 1. Open your bro wser to the Intercom IP address . Note If the network does not have access to a DHCP server, the device will default to an IP address of 10.
Operations Guide 930500E CyberData Corporation 24 Installing the VoIP V3 Indoor Intercom Log in to the Configuration Home Page Figure 2-13. Home Page.
Operations Guide 930500E CyberData Corporation 25 Installing the VoIP V3 Indoor Intercom Log in to the Configuration Home Page 3. On the Home P a ge , re vie w the setup details and na vigation buttons described in Ta b l e 2-6 . W eb Pa ge Item Description Device Settings De vice Name Show s the de vice name .
Operations Guide 930500E CyberData Corporation 26 Installing the VoIP V3 Indoor Intercom Configure the Device 2.4.4 Configure the Device 1. Click the De vice Configuration button to open the De vice Configuration page . See Figure 2- 14 . Figure 2-14.
Operations Guide 930500E CyberData Corporation 27 Installing the VoIP V3 Indoor Intercom Configure the Device 2. On the Device Configuration page , y ou ma y enter values f o r the parameters indicated in Ta b l e 2-7 .
Operations Guide 930500E CyberData Corporation 28 Installing the VoIP V3 Indoor Intercom Configure the Device 3. After changing the parameters , click the Sa ve button. Enable Push to T alk This option is f or noisy environments. When enabled, the microphone will be muted nor mally .
Operations Guide 930500E CyberData Corporation 29 Installing the VoIP V3 Indoor Intercom Configure the N etwork Parameters 2.4.5 Configure the Network Parameters 1. Click the Netw orking button to open the Networ k Configuration page ( Figure 2-15 ). Figure 2-15.
Operations Guide 930500E CyberData Corporation 30 Installing the VoIP V3 Indoor Intercom Configure the N etwork Parameters 2. On the Netw ork Configuration page , enter v alues f or the parameters indicated in Ta b l e 2-8 . 3. After changing the parameters, clic k Sa ve Settings .
Operations Guide 930500E CyberData Corporation 31 Installing the VoIP V3 Indoor Intercom Configure the S IP Parameters 2.4.6 Configure the SIP Parameters 1. Click SIP Config to open the SIP Configur ation page ( Figure 2-16 ). Note For specific server configurations, go to the following website address: http://www .
Operations Guide 930500E CyberData Corporation 32 Installing the VoIP V3 Indoor Intercom Configure the S IP Parameters 2. On the SIP Configuration page, enter v alues f or the parameters indicated in Ta b l e 2-9 . T able 2-9. SIP Configuration Parameters W eb Pa ge Item Description Enable SIP Operation Enables or disab les SIP operation.
Operations Guide 930500E CyberData Corporation 33 Installing the VoIP V3 Indoor Intercom Configure the S IP Parameters 3. After changing the parameters , click Sa ve Settings .
Operations Guide 930500E CyberData Corporation 34 Installing the VoIP V3 Indoor Intercom Configure the S IP Parameters 2.4.6.2 Point-to-Point Configuration When the board is set to not register with a SIP server (see Figure 2-17 ), it's possib le to set the intercom to dial out to a single endpoint.
Operations Guide 930500E CyberData Corporation 35 Installing the VoIP V3 Indoor Intercom Configure the S IP Parameters 2.4.6.3 Delayed DTMF On the SIP Configur ation page the dial out e xtension suppor ts the addition of comma delimited pauses and sending additional DTMF tones (usi ng rfc2833).
Operations Guide 930500E CyberData Corporation 36 Installing the VoIP V3 Indoor Intercom Configure the Nightringer Paramete rs 2.4.7 Configure the Ni ghtringer Parameters When the Nightringer is enabled, the Intercom will r egister as a second SIP e xtension.
Operations Guide 930500E CyberData Corporation 37 Installing the VoIP V3 Indoor Intercom Configure the Nightringer Paramete rs 2. On the Nightringer Configuration page, enter values f or the parameters ind icated in Ta b l e 2-12 .
Operations Guide 930500E CyberData Corporation 38 Installing the VoIP V3 Indoor Intercom Configure the Sensor Configuration Parameters 2.4.8 Configure the Sensor Configuration Parameters The door sensor (pins 5 and 6) on the header can be used to monitor a door's open or closed state.
Operations Guide 930500E CyberData Corporation 39 Installing the VoIP V3 Indoor Intercom Configure the Sensor Configuration Parameters 1. Click Sensor Conf ig to open the Sensor Config uration page ( Figure 2-19 ).
Operations Guide 930500E CyberData Corporation 40 Installing the VoIP V3 Indoor Intercom Configure the Sensor Configuration Parameters 2. On the Sensor Configuration page , enter values f or the parameters indicated in Ta b l e 2-13 . 3. After changing the parameters , click Sa ve Settings .
Operations Guide 930500E CyberData Corporation 41 Installing the VoIP V3 Indoor Intercom Configure the Multicas t Parameters 2.4.9 Configure the Multicast Parameters Multicast groups use multicasting to create pub lic address paging zones . Multicasting is based on the concept of a group .
Operations Guide 930500E CyberData Corporation 42 Installing the VoIP V3 Indoor Intercom Configure the Multicas t Parameters 2. On the Multicast Configuration page, enter v alues f or the parameters indicated in Ta b l e 2-14 . W eb Pa ge Item Description Enable Multicast Oper ation Enab les or disables m ulticast operation.
Operations Guide 930500E CyberData Corporation 43 Installing the VoIP V3 Indoor Intercom Configure the Audio Co nfiguration Parameters 2.4.10 Configure the Audio Configuration Parameters The A udio Configuration page is used to ad d custom audio to the board.
Operations Guide 930500E CyberData Corporation 44 Installing the VoIP V3 Indoor Intercom Configure the Audio Co nfiguration Parameters Figure 2-22. Audio Config uration Page (continu ed) 2. On the Audio Configuration page, enter v alues f or the parameters indicated in Ta b l e 2-15 .
W eb Pa ge Item Description A udio Files 0-9 The name of the audio configuration option is the same as the spoken audio that plays on the board (24 character limit). '0' corresponds to the spoken w ord “zero . ” '1' corresponds to the spoken w ord “one.
Operations Guide 930500E CyberData Corporation 46 Installing the VoIP V3 Indoor Intercom Configure the Audio Co nfiguration Parameters 2.4.10.1 User-created Audio Files User created audio files should.
Operations Guide 930500E CyberData Corporation 47 Installing the VoIP V3 Indoor Intercom Configure the Audio Co nfiguration Parameters When you e xport an audio file with Auda city , sa v e the output as: • W A V (Microsoft) signed 16 bit PCM . Figure 2-25.
Operations Guide 930500E CyberData Corporation 48 Installing the VoIP V3 Indoor Intercom Configure the E vent Parameters 2.4.11 Configure th e Event Parameters Click the Event Config b utton to open the Event Configur ation page ( Figure 2-26 ).
W eb Pa ge Item Description Enable Ev ent Generation When selected, Ev ent Generation is enabled. Remote Event Server Remote Event Ser v er IP T ype the Remote Event Ser v er IP address. (64 character li mit) Remote Event Server P or t T ype the Remote Event Ser v er por t number .
Operations Guide 930500E CyberData Corporation 50 Installing the VoIP V3 Indoor Intercom Configure the E vent Parameters 2.4.11.1 Example Pa ckets for Events The ser v er and por t are used to point t.
Operations Guide 930500E CyberData Corporation 51 Installing the VoIP V3 Indoor Intercom Configure the E vent Parameters User-Agent: CyberData/1.0.0 Content-Length: 205 Content-Type: application/x-www-form-urlencoded <?xml version="1.
Operations Guide 930500E CyberData Corporation 52 Installing the VoIP V3 Indoor Intercom Configure the E vent Parameters User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.
Operations Guide 930500E CyberData Corporation 53 Installing the VoIP V3 Indoor Intercom Configure the Autoprovisi oning Parameters 2.4.12 Configure the Auto provisioning Parameters 1. Click the A utopr o visioning b utton to open the A utopro visioning Configur ation page.
Operations Guide 930500E CyberData Corporation 54 Installing the VoIP V3 Indoor Intercom Configure the Autoprovisi oning Parameters 2. On the A utopro visioning Configuration page, y ou ma y enter v alues f or the parameters indicated in Ta b l e 2-17 .
Operations Guide 930500E CyberData Corporation 55 Installing the VoIP V3 Indoor Intercom Configure the Autoprovisi oning Parameters 2.4.12.1 Autoprovisioning Enable Autoprovisioning Option With autoprovisioning enab led, the board will get it s configuration from a remote TFTP server on star tup or periodically on a scheduled delay .
Operations Guide 930500E CyberData Corporation 56 Installing the VoIP V3 Indoor Intercom Configure the Autoprovisi oning Parameters T o set up a Linux DHCPD server to serve autoprovisioning inf ormation (in this case using both option 66 and 150), here's an e xample dhcpd.
Operations Guide 930500E CyberData Corporation 57 Installing the VoIP V3 Indoor Intercom Configure the Autoprovisi oning Parameters Autoprovisioned Audio Files A udio files are stored in non-v olatile memor y and an autoprovisioned audio file will only ha v e to be downloaded once f or each de vice .
Operations Guide 930500E CyberData Corporation 58 Installing the VoIP V3 Indoor Intercom Uploading the Firmware 2.5 Upgrade the Fir mware and Reboot the Intercom 2.5.1 Uploading the Fir mware T o upload the fir mware from y our computer: 1. Retriev e the latest Intercom firmware file from the V oIP V3 Indoor Intercom Downloads page at: http://www .
Operations Guide 930500E CyberData Corporation 59 Installing the VoIP V3 Indoor Intercom Uploading the Firmware Figure 2-28. Upgr ade Firmware Page 5. Select Browse , and then na vigate to the location of the Intercom firmware file. 6. Click S ubmit .
Operations Guide 930500E CyberData Corporation 60 Installing the VoIP V3 Indoor Intercom Reboot the Intercom 2.5.2 Reboot the Intercom T o reboot a Intercom, log in to the web page as instructed in Section 2.4.3, "Log in to the Configuration Home P age" .
Operations Guide 930500E CyberData Corporation 61 Installing the VoIP V3 Indoor Intercom Command Interface Post Commands 2.6 Command Inter face Some functions on the device can be activ ated using simple POST commands to the web interf ace. The e xamples in Ta b l e 2-19 use the free unix utility , wget commands .
Operations Guide 930500E CyberData Corporation 62 Installing the VoIP V3 Indoor Intercom Command Interface Post Commands Play the "4" audio file wget --user admin --passw ord admin --auth-no-challenge --q uiet - O /de v/null "http://10.
Operations Guide 930500E CyberData Corporation 63 Installing the VoIP V3 Indoor Intercom Command Interface Post Commands Play the "Night Ring" audio file wge t --user admin --pass word admin --auth-no-challenge --quiet - O /de v/null "http://10.
Operations Guide 930500E CyberData Corporation 64 Installing the VoIP V3 Indoor Intercom Command Interface Post Commands Delete the "Ringback tone" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /de v/null "http://10.
65 Operations Guide 930500E CyberData Corporation Appendix A: Mounting the Indoor Intercom A.1 W all Mounting Components Bef ore you mount the Intercom, mak e sure that y ou hav e receiv ed all the par ts f or each Intercom. Ref er to the f ollo wing tables .
Mounting the Indoor Intercom Cable Co nnections Operations Guide 930500E CyberData Corporation 66 A.2 Cable Connections Figure A-1 shows ho w to properly connect the V oIP Intercom.
Mounting the Indoor Intercom Wall Mounting Option Operations Guide 930500E CyberData Corporation 67 A.3 W all Mounting Option Figure A-2 shows a w all mounting option.
Mounting the Indoor Intercom Wall Cutout Dimensions Operations Guide 930500E CyberData Corporation 68 A.4 W all Cutout Dimensions Figure A-3 shows the maximum recommended wall cutout dimensions . Figure A-3. Maximum Recommended W all Cutout Dimensions D i m ensions are in Inches [M illi m eter ] W all Cutout 0.
Mounting the Indoor Intercom Gang Box Option Operations Guide 930500E CyberData Corporation 69 A.5 Gang Box Option Figure A-4 shows a 1-Gang Bo x and a 2-Gang Bo x mounting option.
Mounting the Indoor Intercom PCB Dimensions Operations Guide 930500E CyberData Corporation 70 A.6 PCB Dimensions Figure A-5 sho ws the PCB dimensions and the intrusion sensor range. Figure A-5. PCB Dimensions and Intrusion Sensor Range S W1 J1 JP7 J 5 JP1 0 J 4 JP1 JP 5 J 3 J7 J 6 J 2 T O P S I D E B O TT OM S I D E J1 0 4.
71 Operations Guide 930500E CyberData Corporation Appendix B: Setting up a TFTP Server B.1 Set up a TFTP Server A utoprovisioning requires a TFTP server f or hosting the configuration file . B.1.1 In a LINUX Envir onment T o set up a TFTP ser ver on LINUX: 1.
72 Operations Guide 930500E CyberData Corporation Appendix C: Troubleshooting/Technical Support C.1 Frequently Asked Questions (F AQ) A list of frequently asked questions (F A Qs) are a v ailab le on the V oIP V3 Indoor Intercom product page at: http://www .
Troubleshooting/Technical Support Contact Information Operations Guide 930500E CyberData Corporation 73 C.3 Contact Infor mation Contact CyberData Cor poration 3 J ustin Court Monterey , CA 93940 USA www .
Troubleshooting/Technical Support Warranty Operations Guide 930500E CyberData Corporation 74 C.4 W arranty CyberData warrants its product against def ects in mate rial or workmanship for a period of two years from the date of purchase. Should the prod uct fail within the w arranty period, CyberData will repair or replace the product free of charge.
Troubleshooting/Technical Support Warranty Operations Guide 930500E CyberData Corporation 75 C.4.4 Retur n and Restocking Policy F or our authorized distributors and resellers , please ref er to your CyberData Service Agreement f or inf ormation on our retur n guidelines and procedures.
Operations Guide 930500E CyberData Corporation 76 Index Numerics 100 Mbps indicator light 17 16 AWG gauge wire 12 A AC voltages, intercom enclosure is not rated 13 AC voltages, intercom enclosure not .
Index Operations Guide 930500E CyberData Corporation 77 dimensions 5 , 6 label 7 maximum recommended wall cutout dimensions 68 pcb dimensions and intrusion sensor range 8 , 70 unit dimensions 6 discov.
Index Operations Guide 930500E CyberData Corporation 78 N navigation (web page) 22 navigation table 22 network activity, verifying 18 network configuration of intercom 29 network rate 5 Network Setup .
Index Operations Guide 930500E CyberData Corporation 79 SRST 32 static IP addressing 30 subnet mask 21 , 30 supported protocols 4 T tech support 73 technical support, contact information 73 terminal b.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il CyberData 11111 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del CyberData 11111 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso CyberData 11111 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul CyberData 11111 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il CyberData 11111, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del CyberData 11111.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il CyberData 11111. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo CyberData 11111 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
