Manuale d’uso / di manutenzione del prodotto SP-505 del fabbricante Boss Audio Systems
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Owner’s Manual 02670412 ‘01-10-B3-21N Thank you, and congratulations on your choice of the BOSS SP-505 Groove Sampling Workstation. Before using this unit, carefully read the sections entitled: .
This product complies with the requirements of European Directive 89/336/EEC. For EU Countries For Canada This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil num é rique de la classe B respecte toutes les exigences du R è glement sur le mat é riel brouilleur du Canada.
3 012b • Immediately turn the power off, remove the AC adaptor from the outlet, and request servicing by your retailer, the nearest Roland Service Center, or an authorized Roland distributor, as lis.
4 IMPORTANT NOTES 291a In addition to the items listed under “USING THE UNIT SAFELY” on page 2–3, please read and observe the following: Power Supply 301 • Do not use this unit on the same power circuit with any device that will generate line noise (such as an electric motor or variable lighting system).
5 IMPORTANT NOTES Before Using Memory Cards (SmartMedia) Using Memory Cards 704 • Carefully insert the Memory card all the way in—until it is firmly in place. fig.11-01a 705 • Never touch the terminals of the Memory card. Also, avoid getting the terminals dirty.
6 Contents IMPORTANT NOTES ............................................................................... 4 Remove the Card Cover ........................................................................................................................
7 Contents Starting sampling automatically when sound is input ............................................................................ .3 9 Applying an effect while you sample ......................................................................
8 Contents Changing the rhythmic feel of a pattern (Swing) ...................................................................................... 61 Assigning a name to a pattern ........................................................................
9 Main Features The SP-505 is a groove sampling workstation that provides all the functionality you need to produce dance music. Chop function The “Chop” function detects the attacks within a sampled phrase, and divides the sample into separate sound events.
10 Names of Things and What They Do Front Panel fig.00-11 (1) VOLUME (Volume Knob) Adjusts the overall volume of the SP-505. REC LEVEL (REC Level Knob) Adjusts the volume during sampling. Adjusts the EXT SOURCE volume. (2) SAMPLING SOURCE SELECT Button This selects the input source (input jack) that is to be sampled.
11 Names of Things and What They Do PITCH Button This allows you to play scales with the sample. (5) SYSTEM Button Press this button when you want to make system-related settings, such as adjusting the display contrast or setting the MIDI channel. Display A variety of information is shown here.
12 Names of Things and What They Do REC (Recording) Button Press this button when you want to record a song or pattern. (8) VALUE Dial Use this to adjust the value of a setting. EXIT Button Press this button to cancel an operation. You are returned to the Play page.
13 Names of Things and What They Do Rear Panel fig.00-13 (11) AC Adaptor Jack Connect the supplied AC adaptor (BRC series) to this jack. * Never use any AC adaptor other than the one that was supplied with the SP-505. Doing so can cause malfunctions. (12) POWER Switch This switch turns the power on/off.
14 Quick Start Making the Connections 1. Make sure of the following for all the equipment you will be connecting. • The power is turned off. • The volume is turned down. 2. Connect the AC adaptor (BRC series) to the AC adaptor jack, and plug it into an AC outlet.
15 Quick Start Quick Start Turning the power on Once the connections have been completed, turn on power to your various devices in the order specified. By turning on devices in the wrong order, you risk causing malfunction and/or damage to speakers and other devices.
16 Quick Start The SP-505 ’ s display Broadly speaking, the SP-505 displays two types of screens. Parameter list display fig.00-06 The scroll bar in the right of the screen shows the current location of the cursor relative to the entire list. ● Press CURSOR [ ↑ ] [ ↓ ] to move the cursor up or down in steps of a single line.
17 Quick Start Quick Start Press the pads to play sounds The SP-505 contains already-sampled sounds such as drum and bass. You can play these sounds by pressing the pads. fig.00-08 1. Turn on the POWER switch of the SP-505. 2. Press pad [1]. You will hear a drum sound.
18 Quick Start Listening to the preset patterns The SP-505 contains 40 preset patterns, each consisting of several measures. fig.00-10 1. Press [PTN]. Make sure that the display shows the following. (For a preset pattern) fig.00-301 (For a user pattern) fig.
19 Quick Start Quick Start An overview of the SP-505 How the sections of the SP-505 are connected fig.00-14 Sampler The SP-505 does not contain a sound generator (a section that creates sound). Instead, it records (samples) various sounds such as music and vocals, and plays back these sounds.
20 Quick Start Phrase samples A sample of an actual performance is generally called a “phrase sample.” When using a phrase sample on the SP-505, set the Play Type sample parameter to “PHRASE.” This allows the BPM (tempo) of the sample to automatically be adjusted to match the playback BPM of the sequencer BPM.
21 Quick Start Quick Start Applying effects The SP-505 contains 26 different effects. You can use these effects to modify the sound of the sampled phrases. fig.00-19a 1. Turn on the POWER switch of the SP-505. 2. Press pad [1]. The sample will play. 3.
22 Quick Start Recording a sample The SP-505 can sample for a maximum of approximately 17 minutes using its internal memory. * With the exception of special cases such as personal use, unauthorized use of samples taken from a CD, record, tape, video, or broadcast copyrighted by a third party is forbidden by law.
23 Quick Start Quick Start * Sampling will stop automatically if you exceed the available sampling time. 10. Press the pad to play back the sampled sound. When sampling ends, the BPM will be calculated automatically from the length of the sample. You can use the BPM Adjust function (p.
24 Quick Start Changing the BPM (tempo) of the sample (BPM Adjust) fig.00-201 1. Turn on the POWER switch of the SP-505. 2. Press [PAD BANK]. A list of the pad banks will be displayed. fig.00-100 3. Select the pad bank. For this example, press pad [5] to select USER BANK 1.
25 Quick Start Quick Start Synchronizing the BPM (tempo) of several samples (BPM Sync) You can synchronize the BPM of the sixteen pads in the currently selected pad bank. fig.00-202 1. Turn on the POWER switch of the SP-505. 2. Press [PAD BANK]. A list of the pad banks will be displayed.
26 Quick Start Dividing a sample between several pads (Chop) The “ Chop ” function of the SP-505 detects the attacks within a sampled phrase, and divides the original sample into samples containing individual sound events. The divided samples will be assigned to the 32 pads of “ chop banks (1 – 2) ” (pad banks 13 – 14).
27 Quick Start Quick Start Playing pitches with a sample (Pitch) The SP-505 ’ s “ Pitch ” function lets you play different pitches with a sample. * It is not possible to play pitches with a stereo sample. * It is not possible to play pitches with samples of the Pitch bank.
28 Quick Start * When you play pitches using a sample, unwanted space may occur at the beginning or end of the sound. After the Pitch function is executed, settings will be made automatically, so only the necessary portion is sounded.
29 1 Chapter 1. Playing samples from the pads What are the 32 pad banks? A group of 16 samples assigned to the pads of the front panel is called a “ pad bank. ” There are a total of 32 pad banks, allowing you to use a maximum of 506 samples. Refer to p.
30 Chapter 1. Playing samples from the pads The number of samples that can be played simultaneously A total of eight sounds, including those played back by a song/pattern and those played from the pads, can be played simultaneously. Each stereo sample counts as two sounds.
31 Chapter 1. Playing samples from the pads 1 Changing how the sample sounds or stops (Pad Play) You can select one of the following Pad Play settings to specify how the sample will play when you press a pad. TRIG (trigger): The sound will start when you press the pad, and continue even after you release the pad.
32 Chapter 1. Playing samples from the pads Playing a sample backward (Reverse Playback) “ Reverse playback ” plays a sample backward, producing the effect similar to when a tape is played in the reverse direction. For each sample, you can select one of the following reverse settings.
33 Chapter 1. Playing samples from the pads 1 Adjusting the EXT source settings You can change the following settings for the EXT source. Type MONO: The Lch and Rch signals from LINE IN will be mixed, and output to LINE OUT. STEREO: The Lch and Rch signals from LINE IN will be output to LINE OUT Lch and Rch respectively.
34 Chapter 2. Using the internal effects * You can have any one effect turned on at a given time. Multiple effects cannot be on simultaneously. If you do want to use multiple effects on a sample, or if you need to have a different effect applied to each individual effect, then use “resampling.
35 Chapter 2. Using the internal effects 2 4. When you have finished making settings, press [EXIT] twice. Selecting an effect 1. Press [FX SELECT]. A list of the effects will be displayed. The number of the currently selected effect will be highlighted.
36 Chapter 2. Using the internal effects Effects List DSP EFFECTS CTRL 1 CTRL 2 CTRL 3 1. FIL TER + DRIVE CUT OFF RESO (Resonance) DRIVE Low-pass fi lter with over drive. Cuts the high fr equencies and adds distortion. Adjusts the cutof f frequency .
37 Chapter 2. Using the internal effects 2 13. O VERDRIVE DRIVE T ONE LEVEL Mildly distorts the sound. Adjusts the depth of distortion. Adjusts the tonal character . Speci fi es the volume. 14. FUZZ DRIVE T ONE LEVEL Adds harmonics and distorts the sound.
38 Chapter 2. Using the internal effects (*1) Of the samples to which the effect is applied, the time (delay time) is specified in note value units relative to the tempo of the sample of the sync-source pad.
39 3 Chapter 3. Recording samples * Unauthorized recording (sampling) of audio material whose copyright is owned by a third party is prohibited by law, except for the special case of personal use.
40 Chapter 3. Recording samples Parameter: With BPM OFF: The timing at which the sound will stop (End Point) is not specified. 40.0 – 200.0: The end of the sound (End Point) will automatically be set on a beat of the specified BPM value. * The End Point will be set accurately if you slightly delay the end of sampling.
41 Chapter 3. Recording samples 3 Sampling procedure 1. Press [SAMPLING]. [SAMPLING] will blink, and the SP-505 will be in standby mode. At this time, pads to which no sample has been assigned will blink. * If samples are assigned to all pads in the currently selected pad bank, no pad will blink.
42 Chapter 3. Recording samples Re-sampling samples (Resampling) On the SP-505, previously recorded samples can be sampled once again. This is called “ resampling. ” For example, this allows multiple samples to be played simultaneously and then sampled to combine them into one sample, or to be resampled with an effect applied.
43 Chapter 3. Recording samples 3 Resampling procedure 2 (Manual) 1. Press [RESAMPLE] to make the button light. [SAMPLING] will blink, and the SP-505 will be in standby mode. At this time, pads to which no sample has been assigned will blink. * If samples are assigned to all pads in the currently selected pad bank, no pad will blink.
44 Chapter 4. Changing the settings of a sample Procedure 1. Press the pad of the sample whose settings you want to change. 2. Press [WAVE EDIT]. fig.04-01a 3. Use CURSOR [ ↑ ] [ ↓ ] to select the setting (parameter) that you want to change. 4. Use the VALUE dial to change the value of the setting.
45 Chapter 4. Changing the settings of a sample 4 Playing a sample backward If you want a sample to play in reverse (backward), select “ Reverse ” in step 3 of “ Procedure ” on p. 44. Reverse ON, OFF ON: The sample will play in the reverse direction.
46 Chapter 4. Changing the settings of a sample Adjusting the BPM (tempo) of a sample 1. In the Play screen, press [BPM ADJUST]. 2. Use the VALUE dial to specify the BPM (tempo). Play BPM 40.0 – 200.0 The top line displays the original BPM (tempo). You can also press CURSOR [ → ] to make adjustments in 0.
47 Chapter 4. Changing the settings of a sample 4 * It is not possible to specify the start/end points in a way that would leave less than 70 ms between the beginning and end of the sound.
48 Chapter 4. Changing the settings of a sample 5. Use CURSOR [ ← ][ → ] to move the entire screen left or right, use the VALUE dial to move the wave pointer to the end of the region in which you want to change the volume, and then press [F2] (END).
49 5 Chapter 5. Deleting or copying a sample Deleting a sample 1. Press [SONG] or [PTN] to access the Play screen. 2. Press [DEL]. 3. Press the pad whose sample you want to delete. You may select more than one pad. If you want to select a sample of another pad bank, switch pad banks (p.
50 Chapter 5. Deleting or copying a sample Copying multiple samples 1. Press [SONG] or [PTN] to display the Play screen. 2. Hold down the pad of the sample that you want to copy, and press [CLIPBOARD]. The sample will be copied to the clipboard, and [CLIPBOARD] will light.
51 6 6 Chapter 6. Applying special processing to a sample Dividing a sample into individual notes (Chop) The SP-505 ’ s “ Chop ” function divides a sample at each of the attacks in the sample waveform, and assigns each divided sample to a pad.
52 Chapter 6. Applying special processing to a sample Adding a dividing point 1. In step 5 of the “ Chop ” procedure (p. 51), press [F3] (EDIT). The sample waveform will be displayed. 2. Use the VALUE dial to select a dividing point before or after the location where you want to add a division.
53 Chapter 6. Applying special processing to a sample 6 6 Never turn off the power while the display indicates “ Keep Power On! ” Making fine adjustments to the dividing points 1. In step 5 of the “ Chop ” procedure (p. 51), press [F3] (EDIT).
54 Chapter 6. Applying special processing to a sample Playing pitches with a sample (Pitch) The “ Pitch ” function allows you to play pitches using a sample (single note). * It is not possible to assign pitches to a stereo sample. * It is not possible to assign pitches to a sample from one of the Pitch banks.
55 6 7 Chapter 7. Playing songs and patterns When shipped from the factory, the unit contained no songs. Adjusting the BPM (tempo) of a song or pattern 1. Press [SONG] or [PTN]. 2. Press [BPM/TAP]. The currently specified BPM will be displayed. SYNC MODE: Displays the MIDI sync mode.
56 Chapter 7. Playing songs and patterns Selecting and playing songs from the song list 1. Press [SONG]. 2. Press [F1] (SONG). The song list will be displayed. fig.07-03a 3. Use the VALUE dial to select a song, and [ENTER] to confirm your selection. Song nos.
57 Chapter 7. Playing songs and patterns 6 7 Selecting and playing a pattern from the pattern list 1. Press [PTN]. 2. Press [F1] (PRESET) or [F2] (USER). The preset pattern or user pattern list will appear. fig.07-06 3. Use the VALUE dial to select a pattern, and press [ENTER] to confirm your selection.
58 Chapter 8. Creating patterns About pattern recording A pattern can be recorded in the following two ways. Realtime recording Realtime recording lets you record by striking pads while you listen to the metronome. The pattern will play back repeatedly, and the data you input will be combined with the existing data.
59 Chapter 8. Creating patterns 6 8 A count-in will not be inserted if recording was started by a Start message from an external MIDI device. ● If you press [F1] (RHR ON), rehearsal mode will be selected. Pressing the pads will produce sound, but nothing will be recorded.
60 Chapter 8. Creating patterns GATE (gate time) This indicates the length that the sound will be heard. 384: whole note 192: half note 96: quarter note 48: eighth note 24: 16th note 12: 32nd note 6: 64th note Press [F1] (MEAS) to move the cursor to the “ MEAS ” position.
61 Chapter 8. Creating patterns 6 8 Adjusting the dynamics (accent) of the sound (Microscope Edit) In step 7 of Microscope Editing (p. 60), press [F1] (EVENT) to move the cursor to the patch performance data (Event field).
62 Chapter 8. Creating patterns fig.08-10 7. Press [EXIT]. You are returned to the recording standby screen. 8. Press [STOP] to exit recording. Never turn off the power while the display indicates “ Keep Power On! ” Assigning a name to a pattern 1.
63 6 9 Chapter 9. Creating a song About song recording A song is created by connecting patterns that you create. On the SP-505 you can connect a maximum of 999 patterns.
64 Chapter 9. Creating a song 9. When you are finished inputting patterns, press [STOP]. You are returned to the song recording standby screen. 10. Press [STOP] to exit recording. Never turn off the power while the display indicates “ Keep Power On! ” Deleting a pattern 1.
65 6 10 Chapter 10. Deleting or copying a pattern or song Deleting a pattern or song 1. Press [SONG] or [PTN] to display the Play screen. 2. Press [SYSTEM] to display the System screen. fig.10-01a * It is not possible to display the System screen while a pattern or song is playing.
66 Chapter 11. Using a memory card About memory cards The SP-505 uses commercially available SmartMedia (power supply voltage 3.3 V, capacity: 8 MB – 128 MB) as memory cards. 1 MB/2 MB/4 MB SmartMedia cannot be used. SmartMedia can be purchased at a nearby computer dealer or digital camera dealer.
67 Chapter 11. Using a memory card 6 11 Saving data on a memory card (Save) * If a write-protect sticker is affixed to the memory card, it will not be possible to save sample or sequencer data. Saving sample data Here ’ s how to save sample data from the SP-505 ’ s internal memory to a memory card.
68 Chapter 11. Using a memory card Never turn off the power while the display indicates “ Keep Power On! ” Loading memory card data into internal memory (Load) * It is not possible to load data into a protected pad bank. Loading sample data Here ’ s how sample data saved on a memory card can be loaded into the SP-505.
69 Chapter 11. Using a memory card 6 11 If no files have been saved, the display will indicate “ ****** ” . 7. To load the data, press [F1] (EXECUTE). To cancel, press [F2] (CANCEL). 8. Press [SONG] or [PTN] to return to the Play screen. * When you load, the sample and sequencer data in internal memory will be erased.
70 Chapter 11. Using a memory card 5. Press [F3] (FILE). The names of the WAV and AIFF files saved on the card will be displayed. If no WAV or AIFF files have been saved, the display will indicate “ ****** ” . * File names longer than eight characters and file names in Japanese will not be displayed correctly.
71 6 12 Chapter 12. Using the SP-505 with other MIDI devices * Do not use a MIDI cable to directly connect the SP-505’s MIDI IN connector to its own MIDI OUT connector (creating a loop). The SP-505 may fail to operate correctly if this is done. About MIDI MIDI stands for Musical Instrument Digital Interface.
72 Chapter 12. Using the SP-505 with other MIDI devices Never turn off the power while the display indicates “ Keep Power On! ” The SP-505 transmits pad performance data as sets consisting of “ program change message + note message.
73 6 13 Chapter 13. Making system settings Here ’ s how to make system settings (such as LCD Contrast) for the SP-505. About the CONFIG parameters LCD Contrast: 1 – 16 This adjusts the LCD contrast. Pad Protect: (BANK 5 – 16) OFF, ON For each pad bank, you can apply Protect to prevent the samples from being erased.
74 Chapter 14. Restoring the factory settings Use the Initialize operation when you want to restore the system and pattern data to the factory settings. You can restore all data to the factory settings at once, or select a specific type of data, such as sequencer settings, to be initialized.
75 6 Appendices 6 14 Chapter 15. Appendices Troubleshooting If the SP-505 does not operate as you expect, check the following points. If this does not resolve the problem, please contact the nearest Roland Service Center or your dealer.
76 Chapter 15. Appendices ■ External input sound is not stereo/is not monaural ❍ [EXT SOURCE] may be set to monaural. → Change the [EXT SOURCE] setting Type=STEREO. (p. 33) ❍ [EXT SOURCE] may be set to stereo. → Change the [EXT SOURCE] setting Type=MONO.
77 Chapter 15. Appendices 6 Appendices Problems with a memory card ■ Data was not saved correctly in a memory card ❍ It is possible that the power was turned off while data was being written into the memory card (while the “ Keep Power On! ” message was displayed).
78 Chapter 15. Appendices Error message list ■ Sampling related Memory Full! ❍ Sampling is not possible because there is no space in user memory. → Delete unneeded sample data. (p. 49) ❍ Ran out of user memory during sampling. → Delete unneeded sample data.
79 Chapter 15. Appendices 6 Appendices Song REC Full! ❍ No more can be recorded in this song, since the maximum number of patterns in one song has been exceeded. → A maximum of 999 patterns can be registered as part of one song. No further patterns can be registered.
80 Chapter 15. Appendices Parameter List Parameter Display Value Sampling SOURCE SELECT SOURCE SELECT LINE, COAXIAL, OPTICAL, MIC Type Type MONO, STEREO Grade Grade STANDARD, LONG, LO-FI Auto Auto OFF, LEVEL 1–8 With BPM With BPM OFF, 40.
81 Chapter 15. Appendices 6 Appendices Position Swing Position Position Eighth note, 32nd note Percentage Percentage 50–100% Part 1 Swing Part 1 Swing OFF, ON Part 2 Swing Part 2 Swing OFF, ON Part .
82 Chapter 15. Appendices Preset Sample PAD BANK PAD No. Sample Name 1 1 TR808 Kick 1 2 TR808Cowbell 3 TR808 Snr 4 TR808 Clap 5 TR909 Snr 3 6 CR78 Beat 7 TR808 CHH 8 TR808 Kick 2 9 CR78 Guiro 10 TR808.
83 Chapter 15. Appendices 6 Appendices MIDI Implementation Model: SP-505 Date: Aug. 10, 2001 Version: 1.00 1. RECOGNIZED RECEIVE DATA ■ Channel Voice Message ● Note On/Off Receive the note on/off in the MIDI channel number which is designated with "Pads Channel" in the system parameter “ SYSTEM/UTILITY/MIDI.
84 Chapter 15. Appendices ■ Channel Mode Message ● All Sound Off (Controller No.120) Status Second Third BnH 78H 00H n = MIDI Channel Number: 00H - 0FH (ch.
85 Chapter 15. Appendices 6 Appendices If the Pad Bank is the PITCH BANK (#15, 16), note numbers 23H (35) and 3CH-48H (60-72) are transmitted. Pad Number Note Number Pad 1 -- (--H) Pad 2 61 (3DH) Pad .
86 Chapter 15. Appendices 3. Messages stored in sequencer ■ Channel Voice Message The following channel voice messages on the MIDI channel number specified by the system parameter “ SYSTEM/UTILITY/MIDI ” setting “ Pads Channel ” are stored. ● Note On/Off Status Second Third 9nH mmH llH n = MIDI Channel Number: 00H - 0FH (ch.
87 Chapter 15. Appendices 6 Appendices MIDI Implementation Chart Function... Basic Channel Mode Note Number : Velocity After Touch Pitch Bend Control Change Program Change System Exclusive System Comm.
88 Chapter 15. Appendices Specifications SP-505: Groove Sampling Workstation Maximum Polyphony 8 notes Internal Memory Samples: 250 (16 banks) Expansion Card Memory Samples: 256 (16 banks) Maximum Sampling Time Internal (times approximate) Memory card (times approximate) Sampling Frequency STANDARD: 44.
89 Index A Accent ........................................................................................ 61 Add ............................................................................................ 52 Auto ....................................
90 Index SOURCE SELECT ........................................................ 22, 32, 40 SP-303 .................................................................................. 17, 29 Start Point ...................................................
This product complies with the requirements of European Directive 89/336/EEC. For EU Countries For Canada This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil num é rique de la classe B respecte toutes les exigences du R è glement sur le mat é riel brouilleur du Canada.
Owner’s Manual 02670412 ‘01-10-B3-21N Thank you, and congratulations on your choice of the BOSS SP-505 Groove Sampling Workstation. Before using this unit, carefully read the sections entitled: .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Boss Audio Systems SP-505 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Boss Audio Systems SP-505 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Boss Audio Systems SP-505 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Boss Audio Systems SP-505 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Boss Audio Systems SP-505, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Boss Audio Systems SP-505.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Boss Audio Systems SP-505. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Boss Audio Systems SP-505 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.