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BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Service Pack: 3 Administration Guide.
Published: 2012-09-24 SWD-20120924140022907.
Contents 1 Overview: BlackBerry Enterprise Server ......................................................................................... 21 Document revision history ..................................................................................
View the resolved IT policy rules that are assigned to a user account ........................................................................... 54 Deactivating BlackBerry devices that do not have IT policies applied .................................
Configuring the BlackBerry Administration Service to authenticate with a proxy server ................................................ 77 Configuring multiple BlackBerry Enterprise Server instances to use the same BlackBerry Enterprise Server component .
Use the BlackBerry Administration Service to find the time and reason for the last automatic failover event ............... 109 Fail over the BlackBerry Enterprise Server manually using the BlackBerry Administration Service ...........................
Prepare the database server that hosts the replicated BlackBerry Configuration Database and configure the subscription ....................................................................................................................................
Reconciliation rules: Application control policies ...................................................................................................... 166 Reconciliation rules: Application control policies for unlisted applications ................
Permitting push applications to make trusted connections to a BlackBerry MDS Connection Service ............................... 188 Create a key store to store certificates for use with HTTPS connections ...............................................
Map a contact list field in an email application to a contact list field on a BlackBerry device ...................................... 214 Map a contact information field in an email application to contact list fields on BlackBerry devices ...........
Create a VPN profile based on an existing VPN profile ............................................................................................... 240 Configure a VPN profile .........................................................................
22 Changing the security settings of the BlackBerry Administration Service and BlackBerry Web Desktop Manager ........................................................................................................................ 266 Import a new SSL certificate for the BlackBerry Administration Service and BlackBerry Web Desktop Manager .
Delete a user account from the BlackBerry Enterprise Server ................................................................................... 289 Update a user account manually ........................................................................
Configuring the Microsoft Active Directory account to delegate access ..................................................................... 315 Configuring the BlackBerry MDS Connection Service when the messaging server is located in a remote Microsoft Active Directory domain .
Forward email messages from inbox subfolders to a BlackBerry device ..................................................................... 336 Turn off email message forwarding to user accounts in a group ...............................................
Change how a BlackBerry Attachment Connector retries sending requests to a BlackBerry Attachment Service ........ 357 Change how a BlackBerry Attachment Connector restores a lost connection to a BlackBerry Attachment Service ..... 358 Attachment file formats that the BlackBerry Attachment Service supports .
Change the transport protocol for a Microsoft instant messaging environment ................................................................. 385 Specify the Windows domain name for users who log in to a collaboration client ..........................
Configuring BlackBerry Policy Service throttling for IT policies and service books ...................................................... 417 Configuring BlackBerry Policy Service throttling for PIN encryption keys ....................................
IBM Lotus Sametime connection type and port number .................................................................................................. 466 Microsoft Exchange connection types and port numbers ............................................
38 Legal notice ................................................................................................................................ 498.
Overview: BlackBerry Enterprise Server The BlackBerry Enterprise Server is designed to be a secure, centralized link between an organization's wireless network, communications software, applications, and BlackBerry smartphones.
Date Description 14 September 2011 Updated the following topics: • Import IT policy data • Reconciliation rules for conflicting IT policies when you apply multiple IT policies to a user account .
Task Chapter Review the default IT policies. If necessary, change existing IT policies or create new IT policies. Configuring security options • Section: Using an IT policy to manage BlackBerry Enterprise Solution security Add user accounts to the BlackBerry Enterprise Server.
Task Chapter • Section: Change how to install, update, or remove BlackBerry Java Applications on BlackBerry devices Review the default application control policies and application control policies for unlisted applications. If necessary, change the existing application control policies.
Task Chapter Configure high availability for BlackBerry Enterprise Server components and for the BlackBerry Configuration Database. Configuring BlackBerry Enterprise Server high availability Configuri.
Log in to the BlackBerry Administration Service for the first time To open the BlackBerry Administration Service, you can use a browser on any computer that has access to the computer that hosts the BlackBerry Administration Service.
Possible solution Add the web address for the BlackBerry Administration Service to the list of trusted web sites in Windows Internet Explorer, and install the certificate for the BlackBerry Administration Service in the certificate store of your computer.
2. Click I Understand the Risks . 3. Click Add Exception . 4. Click Confirm Security Exception . 5. Close and reopen the browser. Administration Guide Log in to the BlackBerry Administration Service f.
Creating administrator accounts Administrative roles and permissions You create roles for administrator accounts or assign preconfigured roles to administrator accounts so that you can specify what tasks an administrator can perform on the BlackBerry Enterprise Server.
Permission name Security role Enterprise role Senior Helpdesk role Junior Helpdesk role Server only role User only role Create a group X X X X Delete a group X X X View a group (across Group) X X X X .
Permission name Security role Enterprise role Senior Helpdesk role Junior Helpdesk role Server only role User only role Import an IT policy template X X X Resend data to devices X X X Create a softwar.
Permission name Security role Enterprise role Senior Helpdesk role Junior Helpdesk role Server only role User only role Clear synchronization backup data X X X X Clear user statistics X X X X X Export.
Permission name Security role Enterprise role Senior Helpdesk role Junior Helpdesk role Server only role User only role Edit a job X X X Manage deployment job tasks X X X Change the status of a job ta.
Permission name Security role Enterprise role Senior Helpdesk role Junior Helpdesk role Server only role User only role Import or export groups within roles X Import new users X X X Import or export u.
2. Click Create a role . 3. Type a name and description for the role. 4. Click Save . 5. In the Role information section, click the name of the role that you created. 6. Click Edit role . 7. Switch the appropriate tabs to turn on the appropriate permissions.
If your environment includes a Microsoft Exchange resource forest, you must create the administrator account in the resource forest. Before you begin: Verify that you can configure the authentication type and roles for an administrator account.
Related information Create a group to manage similar user accounts, 84 Specify an email address for the BlackBerry Administration Service You can specify the email address that the BlackBerry Administration Service sends BlackBerry Enterprise Server system messages or activation passwords from.
7. In the User information section, in the Display name field, type the user name. 8. In the Authentication type section, type and verify a password. 9. Click the Update icon. 10. Click Save all . Assign a BlackBerry device to an administrator account You can assign a BlackBerry device to an administrator without creating a separate user account.
Using an IT policy to manage BlackBerry Enterprise Solution security You can use an IT policy to control and manage BlackBerry devices, the BlackBerry Desktop Software, and the BlackBerry Web Desktop Manager in your organization's environment.
To use an IT policy rule on a BlackBerry device, you must verify that the BlackBerry Device Software version supports the IT policy rule. For example, you cannot use the Disable Camera IT policy rule .
Preconfigured IT policy Description Medium Security with No 3rd Party Applications Similar to the Medium Password Security, this policy requires a complex password that a user must change frequently, a security timeout, and a maximum password history.
IT policy rule Default IT policy Individual- Liable Device IT policy Basic Password Security IT policy Medium Password Security IT policy Medium Password Security with No 3rd Party Applications IT pol.
IT policy rule Default IT policy Individual- Liable Device IT policy Basic Password Security IT policy Medium Password Security IT policy Medium Password Security with No 3rd Party Applications IT pol.
IT policy rule Default IT policy Individual- Liable Device IT policy Basic Password Security IT policy Medium Password Security IT policy Medium Password Security with No 3rd Party Applications IT pol.
b. Click Edit IT policy . c. On a tab for an IT policy group, configure values for the IT policy rules. d. Click Save All . After you finish: For more information, see the BlackBerry Enterprise Server Policy Reference Guide . Create an IT policy based on an existing IT policy 1.
• Location of the data source file • File encryption password that you use to protect the data source file 5. Click Next . 6. Click Add all IT policies .
Assign an IT policy to a group 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Group . 2. Click Manage groups . 3. In the Manage groups section, click the group that you want to assign an IT policy to. 4.
Sending an IT policy over the wireless network If your organization's environment includes C++ based BlackBerry devices that are running BlackBerry Device Software version 2.5 or later or Java based devices that are running BlackBerry Device Software version 3.
2. Expand BlackBerry Domain > Component view . 3. In the Policy section, click an instance. 4. Click Edit instance . 5. In the General section, in the Policy resend interval (hours) field, type an interval that you want the BlackBerry device to resend the IT policy at.
Option 1: Applying one IT policy to each user account, 50 Option 2: Applying multiple IT policies to each user account, 51 Option 1: Applying one IT policy to each user account You can configure the B.
Change the method that the BlackBerry Enterprise Server uses to resolve conflicting IT policies You can change the method that the BlackBerry Enterprise Server uses to determine what IT policy to apply to a user account when a user account belongs to multiple groups that have different IT policies.
If you install BlackBerry Enterprise Server 5.0 SP2 or later, this is the default method for resolving IT policy conflicts. If you upgrade to BlackBerry Enterprise Server 5.
Scenario Rule the default value of Yes). You assign the second group IT policy B, which has the Allow Browser IT policy rule set to No. You ranked IT policy A higher than IT policy B in the BlackBerry Administration Service.
BlackBerry Enterprise Server resolves the conflicting rules. The preview displays the conflicting IT policy rules and the resolved settings for each rule. If an IT policy rule is not conflicting in the multiple IT policies that you selected, the preview does not display the policy rule in the results.
expires. If the time limit expires, the BlackBerry Enterprise Server deactivates the BlackBerry device PINs. The permitted range for this option is 0 hours to 8760 hours. If you specify 0 hours, BlackBerry devices deactivate when the IT policy cannot apply automatically.
5. In the Destination drop-down list, choose whether you want the BlackBerry device, the BlackBerry Desktop Software, or both to be able to use the IT policy rule. 6. Click Save . After you finish: Add the IT policy rule to an IT policy. Change or delete IT policy rules for third-party applications 1.
10. Click Close . Delete an IT policy 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy . 2. Click Manage IT policies . 3. In the list of IT policies, click an IT policy. 4. Click Delete IT policy .
Configuring security options Encrypting data that the BlackBerry Enterprise Server and a BlackBerry device send to each other To encrypt data that is in transit between the BlackBerry Enterprise Server and a BlackBerry device in your organization, the BlackBerry Enterprise Solution uses BlackBerry transport layer encryption.
Change the symmetric key encryption algorithm that the BlackBerry Enterprise Solution uses 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > BlackBerry Enterprise Server .
The BlackBerry Administration Service includes lists of permitted manufacturers and models of devices that you associated with the BlackBerry Enterprise Server previously.
Permit a user to override the Enterprise Service Policy Before you begin: Turn on the Enterprise Service Policy. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User . 2. Click Manage users . 3. Search for a user account.
To require the BlackBerry device user to use PGP encryption when forwarding or replying to messages, you can configure the PGP Force Digital Signature IT policy rule and the PGP Force Encrypted Messages IT policy rule.
• Ability to use a password, which the sender and recipient each know, to encrypt S/MIME-protected email messages or PIN messages • Ability to read S/MIME certificates that are stored on a smart card Configure the BlackBerry Enterprise Solution to support S/MIME encryption 1.
• To require that the BlackBerry Enterprise Server deletes attachment data from any signed-only S/MIME-protected messages so that the BlackBerry Enterprise Server conserves bandwidth, in the Remove attachment data from signed S/MIME messages drop-down list, click True .
Enforcing secure messaging using classifications You can use message classifications to require S/MIME-enabled users or PGP enabled users to sign, encrypt, or sign and encrypt email messages that they send from the BlackBerry devices.
After you finish: If you create more than one message classification, order the message classifications in the list. By default, if a user does not select a message classification, the BlackBerry device applies the first message classification in the list.
Delete a message classification 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy . 2. Click Manage IT policies .
3. Click Update peer-to-peer encryption key . 4. Click Create new key . Turn off BlackBerry services that the BlackBerry MDS Connection Service, BlackBerry Collaboration Service, and BlackBerry MVS pr.
• You or a BlackBerry device user turns on content protection for the BlackBerry device. • An application uses the RIM Cryptographic API to create a private key or symmetric key. • A third-party application turns on the garbage collection process by registering with the memory cleaner application on the BlackBerry device.
For more information about the IT policy rules that you can use to change when the memory cleaner application runs, see the BlackBerry Enterprise Server Policy Reference Guide .
Configuring the BlackBerry Enterprise Server environment Best practice: Running the BlackBerry Enterprise Server Best practice Description Do not change the startup type for the BlackBerry Enterprise Server services.
Configuring certain BlackBerry Enterprise Server components to use proxy servers You can configure the BlackBerry MDS Connection Service and the BlackBerry Collaboration Service to use proxy servers to access web addresses on the Internet and your organization's intranet.
7. Click the Add icon for the proxy item. If you add more than one proxy item, use the Up and Down icons to set the priority of the proxy items. 8. Click the Add icon for the web address. If you add more than one web address, use the Up and Down icons to set the priority of the web addresses.
Configure a BlackBerry Enterprise Server component to authenticate to a proxy server on behalf of BlackBerry devices You can configure the BlackBerry MDS Connection Service and the BlackBerry Collaboration Service to authenticate to a proxy server on behalf of BlackBerry devices.
Configuring proxy selection for the BlackBerry Administration Service You can configure the BlackBerry Administration Service to select a proxy server either manually or automatically. To manually select a proxy server, you can use one of the following tools: • Proxy Configuration Tool (proxycfg.
3. Click Tools > Internet Options . 4. On the Connections tab, click LAN settings . 5. Select Use a proxy server for your LAN . 6. In the Address field, type the address for the proxy server. 7. In the Port field, type the port number for the proxy server.
CAUTION: If the proxy server authenticates using HTTP basic authentication, the PAC file must be on a computer that is separate from the proxy server and uses Windows authentication or anonymous authentication.
Task Steps Specify the credentials for HTTP basic authentication that your organization's BlackBerry Domain uses. 1. Type traittool -global -trait BASProxyBasicAuthUID -set <user_name> , where <user_name> is the user name (for example, user01@blackberry.
Configuring multiple BlackBerry Enterprise Server instances to use the same BlackBerry Enterprise Server component To help make a BlackBerry Domain more scalable, you can configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Connection Service or BlackBerry Collaboration Service.
Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry Collaboration Service You can configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry .
• If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINESOFTWAREResearch In Motion BlackBerry Enterprise ServerAgents. • If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINESOFTWAREWOW6432Node Research In MotionBlackBerry Enterprise ServerAgents.
3. Click OK . 4. Perform one of the following actions: • If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINESOFTWAREResearch In Motion BlackBerry Enterprise ServerAgents.
• Visit http://support.microsoft.com/kb/923537/en-us to download and install the required hotfix on the computer that will host the BlackBerry Enterprise Server. 1. On the BlackBerry Enterprise Server, on the Start menu, click Run . 2. Type regedit .
Configuring user accounts Creating user groups You can create user groups and assign user accounts to user groups based on custom criteria, such as user location, organizational group, or BlackBerry device model. User accounts that are part of a user group can exist on multiple BlackBerry Enterprise Server instances in the BlackBerry Domain.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User . 2. Click Manage users . 3. Search for the user accounts. 4. Select the user accounts. 5. In the Add to user configuration list, click Add group . 6.
8. Click Add . 9. To select an activation option, perform one of the following actions: Option Step Specify an activation password for the user account. 1. Click Create a user with activation password . 2. In the Set activation password , section, type and confirm an activation password.
8. If you installed multiple BlackBerry Enterprise Server instances, select the BlackBerry Enterprise Server that you want to add the user account to. 9. Click Continue. 10. Type and confirm an activation password. The password must not contain special characters.
incorrectly formatted in the .csv file), the BlackBerry Administration Service continues to process the remaining actions that are listed in the file and displays an error message for the action that the BlackBerry Administration Service could not process.
Field Description Activation Password Expiry This field specifies the amount of time, in hours, that can elapse before the activation password expires if an activation password is required.
3. Click Import new users . 4. In the Import users from a list section, click Browse . 5. Navigate to the .csv file that contains the user accounts that you want to import.
Assigning BlackBerry devices to users Preparing to distribute a BlackBerry device Before you distribute a BlackBerry device to a user, you can configure the BlackBerry Enterprise Server to synchronize email messages that the user previously sent and received on a supported BlackBerry device.
• To specify the number of previous days that you want to synchronize messages from, in the Prepopulation By message age field, type a number. • To specify the maximum number of messages that you want to synchronize, in the Prepopulation By message count field, type a number.
Method Description over the wireless network New BlackBerry device users and users that are receiving replacement BlackBerry devices can activate the BlackBerry devices without requiring a physical connection to your organization's network.
Option 2: Activating a BlackBerry device over the wireless network To activate a BlackBerry device over the wireless network, you assign an activation password to a user account. The user receives the activation password in an email message and associates the BlackBerry device with the email account by typing the password on the BlackBerry device.
Activation passwords The BlackBerry Enterprise Server activates a BlackBerry device over the wireless network using the wireless activation authentication protocol and an activation password that is specific to the user account associated with the BlackBerry device.
Customize the activation password You can customize the type of activation password and the number of characters the password can contain that you send to BlackBerry devices in a BlackBerry Domain. You can also change the length of time that the activation password exists before it expires.
4. In the search results, click the display name for the user account. 5. In the Device activation list, click Specify an activation password . 6. In the Activation password and Confirm password fields, type an activation password. The password must not contain special characters.
Option 4: Activating BlackBerry devices using the BlackBerry Web Desktop Manager Users can activate their BlackBerry devices by connecting them to computers using a USB cable or Bluetooth connection and logging in to the BlackBerry Web Desktop Manager.
Prerequisites: Configuring a BlackBerry Router for BlackBerry device activations over the enterprise Wi-Fi network • On the computer that you installed the BlackBerry Router, or on a remote computer, configure an SMTP service that the BlackBerry Router can use.
7. Click Apply . 8. Click OK . 9. In the Windows Services, restart the BlackBerry Router. After you finish: Instruct users to activate the Wi-Fi enabled BlackBerry devices.
Configuring BlackBerry Enterprise Server high availability Check the health of a BlackBerry Enterprise Server If you configured BlackBerry Enterprise Server high availability, you can check the health of a BlackBerry Enterprise Server instance to verify that it is running as expected.
receives this information in real time from the BlackBerry Enterprise Server instance so that the failover status is always up- to-date. How the BlackBerry Enterprise Server uses health parameters The BlackBerry Enterprise Server uses health parameters to define the failover and promotion thresholds.
• For failover to occur only when the standby BlackBerry Enterprise Server is in a healthier state than the primary BlackBerry Enterprise Server, you can move the promotion threshold so that it is lower than the failover threshold.
Configuring failover to occur when the standby BlackBerry Enterprise Server is in a healther state than the active BlackBerry Enterprise Server If you move the failover threshold and promotion thresho.
2. Click the name of the BlackBerry Enterprise Server pair that you want to change the health parameters and thresholds for. 3. Click Edit Automatic Failover settings . 4. To change the order of the health parameters and thresholds, click the Up and Down icons.
Health parameter Description Attachment viewing This health parameter indicates whether the BlackBerry Messaging Agent can provide services for attachment viewing. Connection to the BlackBerry Configuration Database This health parameter indicates whether BlackBerry Enterprise Server components can connect to the BlackBerry Configuration Database.
If your organization's environment includes multiple BlackBerry Enterprise Server pairs, you can change the percentages of the health parameters for all of the BlackBerry Enterprise Server instances at the BlackBerry Domain level, or for each BlackBerry Enterprise Server pair.
Prerequisites: Configuring the BlackBerry Enterprise Server pair to fail over automatically • Install a primary BlackBerry Enterprise Server. • Install a standby BlackBerry Enterprise Server. For more information about installing a standby BlackBerry Enterprise Server, see the BlackBerry Enterprise Server Installation and Configuration Guide .
Monitoring the BlackBerry Enterprise Server for an automatic failover event You can use the BlackBerry Monitoring Service, BlackBerry Enterprise Server Alert Tool, or another SNMP monitoring tool to monitor the BlackBerry Enterprise Server for an automatic failover event and notify you when an automatic failover event occurs.
Before you begin: Verify that the standby BlackBerry Enterprise Server is running. 1. In the BlackBerry Administration Service, on the Servers and components menu, expand High availability > Highly available BlackBerry Enterprise Servers . 2. Click the name of the BlackBerry Enterprise Server pair.
Configuring high availability for BlackBerry Enterprise Server components Creating a BlackBerry MDS Connection Service pool for high availability To configure BlackBerry MDS Connection Service high av.
6. Click Save all . 7. Repeat steps 3 to 6 for each BlackBerry Enterprise Server instance in your organization's environment that you want to configure to use a BlackBerry MDS Connection Service pool.
Create a BlackBerry Collaboration Service pool for high availability To configure BlackBerry Collaboration Service high availability, you can create a BlackBerry Collaboration Service pool for each BlackBerry Enterprise Server by associating multiple BlackBerry Collaboration Service instances with the BlackBerry Enterprise Server.
Create a BlackBerry Attachment Service pool for high availability During the BlackBerry Attachment Service installation process, the setup application writes data about the BlackBerry Attachment Service instance to the BlackBerry Configuration Database.
11. Click Save all . 12. Repeat steps 2 to 11 for each BlackBerry Enterprise Server instance that you want to use a BlackBerry Attachment Service pool. The BlackBerry Administration Service writes the data about the BlackBerry Attachment Service pool to the BlackBerry Configuration Database.
• If the BlackBerry Enterprise Server uses the BlackBerry Attachment Connector instance, in the Instance information section, in the Friendly description field, type a unique name. 6. Click Save all . The BlackBerry Administration Service updates the list of BlackBerry Attachment Connector instances automatically to use the names that you typed.
10. Repeat steps 2 to 9 for each BlackBerry Enterprise Server instance in your organization's environment that you want to have use a BlackBerry Router pool.
Creating a BlackBerry Administration Service pool that includes the BlackBerry Web Desktop Manager using DNS round robin When you install the BlackBerry Administration Service, BlackBerry Web Desktop Manager, or both, the setup application installs the BlackBerry Administration Service services automatically.
Configure the BlackBerry Administration Service instances in a pool to communicate across network subnets The instances in the BlackBerry Administration Service pool use multicast UDP to communicate with each other.
Change the name of the BlackBerry Administration Service pool Before you begin: If you want to configure high availability for the BlackBerry Administration Service by creating a BlackBerry Administration Service pool using DNS round robin, create the DNS record that represents the BlackBerry Administration Service instances in the pool.
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > BlackBerry Enterprise Server . 2. If you configured BlackBerry Enterprise Server pairs, expand the pair name.
When you navigate to another page in the BlackBerry Administration Service, the BlackBerry Administration Service turns off the refresh option, and you must turn it on again manually when you return to the page that displays the status.
Remove a BlackBerry Collaboration Service instance from a pool You can remove a BlackBerry Collaboration Service instance from a pool if your organization no longer requires it or to troubleshoot an issue.
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Attachment > Connector .
Configuring BlackBerry Configuration Database high availability You can configure BlackBerry Configuration Database high availability by configuring database mirroring. Database mirroring requires that you configure a principal BlackBerry Configuration Database instance and a mirror BlackBerry Configuration Database.
• If you turned on the automatic failover option for the BlackBerry Enterprise Server, use the BlackBerry Administration Service to change the failover type to Manual until you finish configuring database mirroring or database replication.
2. Repeat step 1 for each BlackBerry Enterprise Server component that connects to the BlackBerry Configuration Database. Configure database mirroring for the BlackBerry Configuration Database For more information about database mirroring, visit http://msdn2.
• BlackBerry Alert • BlackBerry Mail Store Service • BlackBerry User Administration Service • all of the remaining BlackBerry Enterprise Server services 2. Repeat step 1 for each BlackBerry Enterprise Server component that connects to the BlackBerry Configuration Database.
Related information Resend the database mirroring parameters to BlackBerry Enterprise Server components, 129 Resend the database mirroring parameters to BlackBerry Enterprise Server components If the .
Configuring the BlackBerry Configuration Database for one-way transactional replication in an environment that includes Microsoft SQL Server 2005 or 2008 Stop the BlackBerry Enterprise Server instance.
1. Copy the backup file from the database server that hosts the BlackBerry Configuration Database to the database server that will host the replicated BlackBerry Configuration Database. 2. In the Microsoft SQL Server Management Studio, in the left pane, navigate to the database server that will host the replicated BlackBerry Configuration Database.
3. Right-click Local Publications . Click New Publication . 4. If the Welcome dialog box appears, click Next . 5. If this is the first time that you are configuring a publication on the database server, perform the following actions: • Select <database_server> will act as its own Distributor .
2. Right-click the server. Click Properties . 3. Click Advanced . 4. In the Miscellaneous section, set the Max Text Replication Size to the maximum, 2147483647 . 5. Click OK . Prepare the database server that hosts the replicated BlackBerry Configuration Database and configure the subscription 1.
Start the BlackBerry Enterprise Server instances After you configure the database, permit all BlackBerry Enterprise Server instances to connect to the principal BlackBerry Configuration Database.
To configure the BlackBerry Enterprise Server instances and components, you delete the pull subscription from the replicated database server, run a SQL query to update the numbering of the identity va.
Sending software and BlackBerry Java Applications to BlackBerry devices Managing BlackBerry Java Applications and BlackBerry Device Software You can use the BlackBerry Administration Service to install and manage the BlackBerry Device Software and BlackBerry Java Applications on BlackBerry devices.
After you install the BlackBerry Device Software and BlackBerry Java Applications on devices, you can view details about how the BlackBerry Administration Service resolved software configuration conflicts. For more information about installing and managing the BlackBerry Device Software on devices, visit www.
Applications on BlackBerry devices. Do not add application files to the shared network folder or make changes to the files that the BlackBerry Administration Service stores in the shared network folder.
Add a BlackBerry Java Application to the application repository To send a BlackBerry Java Application to BlackBerry devices, you must first add the BlackBerry Java Application bundle to the application repository.
Specify keywords for a BlackBerry Java Application You can specify keywords for a BlackBerry Java Application. You can use the keywords to search for the application in the application repository. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Software > Applications .
Application control policy Description Standard Required When you apply the application control policy to a BlackBerry Java Application, rule settings require that the BlackBerry Java Application be installed and permitted to run on BlackBerry devices.
If you add the BlackBerry Java Application to multiple software configurations and you assign different custom application control policies to the BlackBerry Java Application in the different software configurations, you must set the priority for the custom application control policies.
10. Click Save all . IT policy rules take precedence on smartphones IT policy rule settings override application control policy rule settings. For example, if you change the Allow Internal Connections.
2. Click Manage application control policies for unlisted applications . 3. Click the Standard Unlisted Optional application control policy. 4. Click Edit application control policy . 5. On the Access settings tab, in the Settings section, configure the settings for the application control policy.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Software . 2. Click Manage application control policies for unlisted applications . 3. Click Set priority of application control policies for unlisted applications .
Create a software configuration 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Software . 2. Click Create a software configuration . 3. In the Configuration information section, in the Name field, type a name for the software configuration.
• To install the BlackBerry Java Application automatically on BlackBerry devices, and to prevent users from removing the application, click Required .
Assign a software configuration to multiple user accounts 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User . 2. Click Manage users . 3. Search for one or more user accounts. 4. Select one or more user accounts.
When you assign a software configuration to a user account, the BlackBerry Administration Service creates a job to deliver the resulting object to the BlackBerry device.
View the status of a job After you assign a software configuration to user accounts or change an existing software configuration that you assigned to user accounts, the BlackBerry Administration Service creates a job to deliver BlackBerry Device Software, BlackBerry Java applications, or application settings to BlackBerry devices.
• BlackBerry Dispatcher log files from the day the issue was reported (log level 4 recommended) • BlackBerry Administration Service log files from the day the issue was reported (log level 4 recom.
Device reported insufficient memory to install module The BlackBerry device does not have enough application memory available to install the application modules. You can instruct the user to make more application memory available on the BlackBerry device.
The BlackBerry Policy Service did not receive an acknowledgment message from a BlackBerry device that indicates that the BlackBerry Java Application was installed. You can verify that the BlackBerry device is turned on and is located in a wireless coverage area.
For information about changing the log level for a BlackBerry Enterprise Server component, visit www.blackberry.com/ support to read article KB04342. For information about obtaining the event log for a BlackBerry device, visit www.blackberry.com/support to read article KB05349.
You can verify that the service books on the BlackBerry device permit BlackBerry Device Software updates over the wireless network. Available upgrade deferred by user • 0x01 prior upgrade in progress : The BlackBerry Device Software update did not complete because a previous BlackBerry Device Software update was in progress.
Error messages: Standard application settings tasks To troubleshoot errors that display for a task when you change the standard application settings on a BlackBerry device, you can try to determine th.
Verify that the BlackBerry Synchronization Service can access the BlackBerry Configuration Database. If necessary, restart the BlackBerry Configuration Database. Failed to delete item The BlackBerry Synchronization Service cannot delete the value of the standard application settings because the BlackBerry Configuration Database is unavailable.
For information about changing the log level for a BlackBerry Enterprise Server component, visit www.blackberry.com/ support to read article KB04342. For information about obtaining the event log for a BlackBerry device, visit www.blackberry.com/support to read article KB05349.
If you want to delete a job, change the start date of the job to a date that exceeds the job failure period that you configured in the job schedule settings. The default job failure period is 30 days. Related information Change default settings for a job schedule, 292 Specify the start time and priority for a job, 299 Stop a job that is running 1.
6. Click View users with application . 7. Search for users that are associated with BlackBerry devices that you installed the BlackBerry Java Application on. View how the BlackBerry Administration Service resolved software configuration conflicts for a user account You can assign multiple software configurations to a user account or group.
Reconciliation rules for conflicting settings in software configurations If you assign multiple software configurations to user accounts or groups, the multiple software configurations might contain conflicting settings.
Reconciliation rules: BlackBerry Java Applications Scenario Rule Multiple software configurations are assigned to a user account or the groups the user belongs to.
Scenario Rule The BlackBerry Administration Service resolves the deployment method after resolving the disposition of an application. The deployment method specified for an application in a software c.
Scenario Rule successfully, the application with the dependency is then installed. A software configuration is assigned to a user account and it contains a BlackBerry Java Application that has a dependency on another BlackBerry Java Application. The dependent application is not supported on the BlackBerry device.
Reconciliation rules: Standard application settings Scenario Rule A software configuration with standard application settings is assigned to a user account. A software configuration with different standard application settings is assigned to a group that the user account belongs to.
Scenario Rule configured differently in the software configurations that are assigned to the groups. setting takes precedence over the Unlocked and hidden setting.
Scenario Rule A software configuration that defines unlisted applications as disallowed is assigned to a user account. A software configuration that defines unlisted applications as optional is also assigned to the user account.
Alternative methods for installing BlackBerry Java Applications on BlackBerry devices Installing BlackBerry Java Applications on BlackBerry devices without using the BlackBerry Administration Service You can install and update BlackBerry Java Applications on BlackBerry devices without using the BlackBerry Administration Service.
BlackBerry devices using a user’s computer or over the wireless network. Application developers can use the BlackBerry JDE or the BlackBerry Java Plug-in for Eclipse to generate .cod files that contain the compiled application code for a BlackBerry Java Application.
Method Description Install BlackBerry Java Applications using a web browser on BlackBerry devices You can install a BlackBerry Java Application on a BlackBerry device by installing the files for the BlackBerry Java Application on a web server and instructing the user to browse to the appropriate web address on the BlackBerry device.
• BlackBerry APIs and Java ME (standard on BlackBerry devices) User’s computer • Windows 2000 or later, Windows XP, or Windows Vista • BlackBerry Desktop Software version 4.0 or later • Research In Motion USB drivers and a USB connection for the BlackBerry device BlackBerry Java Application • .
Installing BlackBerry Java Applications using the BlackBerry Application Web Loader You can configure the BlackBerry Application Web Loader, which uses Microsoft ActiveX, to install a BlackBerry Java Application on BlackBerry devices using a web server and Microsoft Internet Explorer on users’ computers.
• Microsoft Internet Explorer version 5.0 or later • Microsoft ActiveX version 8.0 or later • BlackBerry Application Web Loader; if the BlackBerry Application Web Loader is not installed, the us.
4. Reference a specific version of the BlackBerry Application Web Loader. For more information about referencing a specific version of the BlackBerry Application Web Loader, visit www.blackberry.com/go/docs to read the BlackBerry Application Web Loader Developer Guide.
You must install the BlackBerry Device Manager on users’ computers so that users can use this method to install BlackBerry Java Applications. The BlackBerry Device Manager manages the connection between the standalone application loader tool and the BlackBerry device.
information about application dependencies, visit www.blackberry.com/developers to read the BlackBerry Java Development Environment Development Guide . • required BlackBerry Java Applications: To configure a BlackBerry Java Application as required on a BlackBerry device, in the .
Configure the standalone application loader tool to install the BlackBerry Java Application in automated mode Use automated mode if you do not want to give users the option to cancel the installation of the BlackBerry Java Application. Before you begin: Verify that BlackBerry Device Manager version 4.
Installing BlackBerry Java Applications using a web browser on BlackBerry devices You can install BlackBerry Java Applications on BlackBerry devices over the wireless network. This method does not require users to connect their BlackBerry devices to their computers.
BlackBerry Java Application • .jad file: The .jad file is the application descriptor that provides information about the application and the location of the application’s .cod or .jar files. • .cod or .jar files: These files contain compiled and packaged application code.
Configuring how users access enterprise applications and web content Specifying a BlackBerry MDS Connection Service as a central push server At least one BlackBerry MDS Connection Service in your organization's BlackBerry Domain must act as a central push server.
Specify a BlackBerry MDS Connection Service as a central push server You can specify more than one BlackBerry MDS Connection Service in your organization's BlackBerry Domain as a central push server. By default, if one or two BlackBerry MDS Connection Service instances exist in the BlackBerry Domain, those instances are central push servers.
minutes. The BlackBerry devices prompt users only if the connection to the content server persists for more than 60 minutes. 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view .
Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use Kerberos Before you begin: Configure the BlackBerry MDS Connection Service to authenticate to content servers on behalf of BlackBerry devices.
Configuring the BlackBerry MDS Connection Service to authenticate devices to the RSA Authentication Manager You can configure the BlackBerry MDS Connection Service to require that BlackBerry device users pass RSA authentication when they access the Internet or intranet from BlackBerry devices.
• If you are running a 64-bit version of Windows Server 2008, the <drive> :WINDOWSSysWow64 folder 2. In the RSA Authentication Manager, create an Agent Host record for the BlackBerry Enterprise Server. The RSA Authentication Manager generates an sdconf.
6. In the RSA inactivity timeout field, type a number, in minutes, to specify how long devices can remain connected to your organization's network while the users are inactive. By default, an authenticated connection persists for 60 minutes of user inactivity on the devices.
Configure the timeout limit for HTTP connections with BlackBerry devices You can specify how long a BlackBerry MDS Connection Service waits for a BlackBerry device to send data to it before the BlackBerry MDS Connection Service closes the HTTP connection to the BlackBerry device.
Configure the maximum number of times that the BlackBerry Browser accepts HTTP redirections HTTP redirection occurs when the BlackBerry Browser requests a web page from a web server and the web server redirects the request to a new web address for the page.
Create a key store to store certificates for use with HTTPS connections You must create a key store to store the certificates that permit the BlackBerry MDS Connection Service to accept HTTPS connections from push applications.
Task Steps 3. When prompted, click Yes . 3. Copy the key store file to <drive> :Program FilesResearch In MotionBlackBerry Enterprise ServerMDSwebserver . After you finish: Export the certificate for the BlackBerry MDS Connection Service to make it available to other applications.
After you finish: If the certificate does not exist, import the certificate to <drive> :Program FilesJava <JRE version> lib securitycacerts .
Specify whether the BlackBerry MDS Connection Service requires trusted HTTPS connections from web servers 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view .
2. Click MDS Connection Service . 3. Click Edit component . 4. On the TLS tab, in the Name field, type the name of a web server. 5. In the Service URL field, type the regular expression for the web address of the web server.
Configure the LDAP servers that the BlackBerry MDS Connection Service uses to retrieve certificates You can create a user name and password so that the BlackBerry MDS Connection Service can authenticate to LDAP servers on behalf of BlackBerry devices.
LDAP server settings Field Description Base Query This field specifies the base query for the default LDAP server. You can use %20 for spaces. Each LDAP server can host multiple Windows domains but can search in only one Windows domain at a time. You might need to configure a default base query for some LDAP servers.
Task Steps 4. To permit the BlackBerry MDS Connection Service to authenticate with the DSML certificate server on behalf of BlackBerry devices, in the User name field, type the user name that the BlackBerry MDS Connection Service can use to authenticate with the DSML certificate server.
• Configure the OCSP handler to use the OCSP responder extension in a certificate. 5. Perform one of the following tasks: Task Steps Create an OCSP server configuration. 1. In the Name field, type the OCSP server name. 2. In the Service URL field, type the web address for the server.
Task Steps Create a CRL server configuration. 1. Type the CRL server name and the web address for the server. 2. Click the Add icon. Change an existing CRL server configuration. 1. Click the Edit icon beside the CRL server. 2. Click the Accept icon. 6.
8. To specify the communication method that the BlackBerry MDS Connection Service should try to connect to the server with first , click the Up and Down arrows. The BlackBerry MDS Connection Service resolves conflicts by applying communication methods in the order that you specify.
Add a retrieved certificate for a web server to the key store You can use the Java keytool to add a certificate for a web server to the BlackBerry MDS Connection Service key store. The certificate permits the BlackBerry MDS Connection Service to connect to the trusted web server.
Configure global login information for intranet site access 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry solution topology > BlackBerry Domain > Component view . 2. Click MDS Connection Service .
5. Click Save all . Specify the pending content timeout limit for a BlackBerry MDS Connection Service You can specify how long a BlackBerry MDS Connection Service waits for acknowledgment from a BlackBerry device before it deletes pending content for the BlackBerry device.
Before you begin: Verify that your system memory can support the thread pool size that you want to specify. 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > MDS Connection Service .
MDS Connection Service to process data as it did in previous versions of the BlackBerry Enterprise Server, you can prevent a BlackBerry MDS Connection Service from using scalable HTTP.
Specify how often a BlackBerry MDS Connection Service polls for configuration information You can specify how often a BlackBerry MDS Connection Service polls the BlackBerry Configuration Database for changes to the administration settings for the BlackBerry MDS Connection Service and BlackBerry Collaboration Service.
Setting up the messaging environment Creating email message filters You can create email message filters to define which email messages the BlackBerry Enterprise Server forwards from users’ email applications to their BlackBerry devices.
5. In the Email message filter rules section, configure the options for the email message filter. Use semicolons (;) to separate multiple items that you specify.
2. Click Manage users . 3. Search for a user account. 4. In the search results, click the name of the user account. 5. Click Edit user . 6. In the Messaging configuration section, click Default configuration . 7. On the Email tab, in the Email message filter name field, type a name for the email message filter.
8. In the Enabled drop-down list, click Yes . 9. Click Continue to user information edit . 10. Click Save all . The BlackBerry Administration Service applies email message filters in the order that they are listed in.
4. On the Email message filters tab, click Import email message filters . 5. In the Import email message filters section, click Browse . Navigate to the .xml file that contains the email message filters that you want to import. 6. Click Import email message filters .
4. In the search results, click the name of the user account. 5. Click Edit user . 6. In the Messaging configuration section, click Default configuration . 7. On the Email tab, at the bottom of the screen, click Import email filters . 8. In the Import email message filters section, click Browse .
• If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINESoftwareResearch In Motion BlackBerry Enterprise ServerAgents. • If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINESoftwareWOW6432Node Research In MotionBlackBerry Enterprise ServerAgents.
Change how a BlackBerry Messaging Agent uses extension plug-ins The BlackBerry Messaging Agent uses a BlackBerry Enterprise Server extension process to load extension plug-ins to process email messages.
Mapping contact information fields for synchronization and contact lookups You can map contact information fields from the email applications on users' computers to the contact list fields on the BlackBerry devices. The information in the fields in the email applications synchronizes to the fields on the BlackBerry devices.
4. In the search results, click the display name for the user account. 5. Click Edit user . 6. In the Messaging configuration section, click Default configuration . 7. On the Mappings for organizer data synchronization tab, in the Mappings for organizer data synchronization section, select the Turned on option.
6. In the Messaging configuration section, click Default configuration . 7. On the Mappings for organizer data synchronization tab, in the Mappings for organizer data synchronization section, select the Turned on option.
Configuring BlackBerry devices to enroll certificates over the wireless network You can configure the BlackBerry Enterprise Server to permit BlackBerry devices to enroll certificates that the devices can use with any PKI-enabled application or process.
If you configured the BlackBerry MDS Connection Service to retrieve the status of the certificates using an OCSP server or a CRL server and pull authorization is turned on, devices may not be able to enroll some certificates over the mobile network.
example, http://myca.mycompany.com:80/* ). Use <port_number> /* to make sure that the BlackBerry MDS Connection Service can access all the URLs for the certification authority.
7. Click the Add icon. 8. To specify the communication method that the BlackBerry MDS Connection Service should try to connect to the server with first , click the Up and Down arrows. The BlackBerry MDS Connection Service resolves conflicts by applying communication methods in the order that you specify.
7. To assign the BlackBerry MDS Connection Service configuration set to another BlackBerry MDS Connection Service instance, repeat steps 3 to 7. Add certificate information to a Wi-Fi profile You must add the name of the certification authority profile that contains certificate information to a Wi-Fi profile.
• Custom Microsoft Certificate Authority Certificate Template • Distinguished Name Components • Key Algorithm • Key Length • Microsoft Certificate Authority Certificate Template • RSA Cert.
Properties in the rimpublic.properties file Property Description application.handler.pkcs10.pollinginte rval If the certificate authority requires a certificate administrator to approve certificate re.
Making the BlackBerry Web Desktop Manager available to users Installing the client components of the BlackBerry Web Desktop Manager on users' computers By default, when users open and log in to t.
Publish the client files for the BlackBerry Web Desktop Manager in a Windows GPO for Windows XP If you use Microsoft Active Directory, you can create a Windows GPO to make sure that the browser settings are correct for your organization's environment.
After you finish: Perform one of the following actions: • On each user's computer that runs a 32-bit version of Windows, add the registry key HKEY_LOCAL_MACHINESoftware MicrosoftWindowCurrentVersionInternet SettingsUseCoInstall.
16. Expand Windows Components . 17. Click ActiveXInstaller Service . 18. Right-click Approved Installation Sites for ActiveX Controls . 19. Select Properties .
CLASS MACHINE CATEGORY !!RegistrySettings KEYNAME "SoftwareMicrosoftWindowsCurrentVersionInternet Settings" ;KEYNAME "SoftwarePoliciesMicrosoftWindowsCurrentVersionInternet Settings&quo.
13. Click Enabled . 14. Click OK . After you finish: For more information about registry-based Windows GPOs, visit technet.microsoft.com to read Using Administrative Template Files with Registry-Based Group Policy .
Configuring the BlackBerry Web Desktop Manager You can configure the BlackBerry Web Desktop Manager to permit users to perform administrative tasks such as creating a password for wireless activation, locking a lost or stolen BlackBerry device, deleting data from a device, or deactivating a device.
Permit users to activate devices using the BlackBerry Web Desktop Manager You can specify whether users can use the BlackBerry Web Desktop Manager to activate BlackBerry devices using a wired connection to a computer.
After you finish: To prevent users from backing up and restoring data from their BlackBerry devices, change Allow users to backup and restore data to No .
5. Click Save All . BlackBerry Web Desktop Manager text colors Parameter Description Default Font color 1 This text color specifies the hexadecimal color value of the description text in the BlackBerry Web Desktop Manager.
Display a custom image in the BlackBerry Web Desktop Manager You can display a custom image, such as your organization's logo, in the upper-right corner of the BlackBerry Web Desktop Manager. The image file that you specify must be a .jpg or .gif file that is located on a trusted web site.
Creating and configuring Wi-Fi profiles and VPN profiles Creating and configuring Wi-Fi profiles You can use Wi-Fi configuration settings and optional VPN configuration settings to manage BlackBerry devices that can operate on both mobile and Wi-Fi networks.
• Configure authentication using a supported authentication method. For example, if your organization uses layer 2 access security, verify that your organization uses one of the supported layer 2 security methods. • Configure encryption using a supported encryption method.
Item Connection type Default port number Where to configure the connection incoming connection from a BlackBerry device to the BlackBerry Router TCP 4101 Windows registry outgoing connection from a BlackBerry device to the BlackBerry Router for a direct Wi-Fi connection to the BlackBerry Infrastructure TCP 443 — Create a Wi-Fi profile 1.
Configure a Wi-Fi profile on a BlackBerry device You can instruct BlackBerry device users to perform the following task if you want users to configure a Wi-Fi profile for the Wi-Fi networks that you did not create a Wi-Fi profile for in the BlackBerry Administration Service.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User . 2. Click Manage users . 3. Search for one or more user accounts. 4. Click the name of the user account that you want to assign a Wi-Fi profile to. 5.
To create a VPN profile, you configure the VPN configuration settings (for example, the IP address of the VPN concentrator, user names and passwords, and cryptographic methods that the BlackBerry Enterprise Server uses) on a BlackBerry device or using a VPN profile or IT policy.
4. Click Edit profile . 5. On the VPN profile settings tab, change the values for the configuration settings. 6. Click Save All . After you finish: • For information about VPN configuration settings, see the BlackBerry Enterprise Server Policy Reference Guide .
7. If required, in the VPN user specific settings section, specify the login information that you want to associate with the VPN profile. 8. Click the Add icon. 9. Click Save All . When you assign a VPN profile to a user account, the BlackBerry Administration Service creates a job to deliver the resulting object to the BlackBerry device.
Delete a VPN profile Before you begin: Verify that the VPN profile is not assigned to a user account or associated with a Wi-Fi profile. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy > Wi-Fi configuration .
• If you are using a text editor to create the .csv file, use quotation marks (" ") if the value for a field contains a space (for example, "Westlee Barichak").
Example: Changing profile information that you assigned to user accounts "User Id","Display Name","PIN","Email Address","Logon Name","Attribute N.
Field Description User Name This field specifies the user name that the BlackBerry device can use to access the enterprise Wi-Fi network or VPN, if a user name is required. Password This field specifies the password that the BlackBerry device can use to access the enterprise Wi-Fi network or VPN, if a password is required.
Configuring encryption and authentication methods for Wi- Fi enabled BlackBerry devices For information about the encryption and authentication methods for Wi-Fi connections, see the BlackBerry Enterprise Solution Security Technical Overview .
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy > Wi-Fi configuration . 2. Click Manage Wi-Fi profiles . 3. Click the name of the Wi-Fi profile that you want to change. 4. Click Edit profile . 5.
Configure PSK encryption data for BlackBerry devices using a Wi-Fi profile If BlackBerry device users in your organization's environment use BlackBerry 7270 smartphones, you must configure passphrases using IT policy rules instead of configuration settings.
Configure LEAP authentication data for BlackBerry devices using a Wi-Fi profile If BlackBerry device users in your organization's environment use BlackBerry 7270 smartphones, you must configure user names and passwords using IT policy rules instead of configuration settings.
PEAP authentication requires that BlackBerry devices trust the authentication server certificate. To trust the authentication server certificate, BlackBerry devices must trust the certificate authority that issued the certificate.
• For more information about configuration settings, see the BlackBerry Enterprise Server Policy Reference Guide . • Resend the IT policy that you assign to the user accounts to BlackBerry devices.
8. In the Security Warning dialog box, click Yes . 9. Connect the BlackBerry device to the BlackBerry Desktop Manager. 10. In the BlackBerry Desktop Manager, select the Certificate Synch tool. 11. Type a password that you can use as the keystore password.
9. If necesssary, in the Server subject field, type the server name in the server certificate, in URL format (for example, server1.domain.com or server1.domain.net). If you leave the field blank, the BlackBerry device skips over it during server authentication.
Configure EAP-TLS authentication data for BlackBerry devices using a Wi-Fi profile If BlackBerry users in your organization's environment use BlackBerry 7270 smartphones, you must configure user names and passwords using IT policy rules instead of configuration settings.
Configure EAP-TLS configuration settings in the Wi-Fi profile on a BlackBerry device If you do not configure the EAP-TLS configuration settings using the BlackBerry Administration Service, instruct the users to configure the settings in the Wi-Fi profile on the Wi-Fi enabled BlackBerry device.
EAP-TTLS authentication requires that BlackBerry devices trust the authentication server certificate. To trust the authentication server certificate, BlackBerry devices must trust the certificate authority that issued the certificate.
• For more information about configuration settings, see the BlackBerry Enterprise Server Policy Reference Guide . • Resend the IT policy that you assign to the user accounts to Wi-Fi enabled BlackBerry devices.
Configuring EAP-FAST authentication EAP-FAST is an authentication method that was developed by Cisco Systems. Similar to PEAP authentication, EAP-FAST authentication encrypts EAP transactions within a TLS tunnel. Although PEAP uses a server-side digital certificate to configure the TLS tunnel, EAP-FAST uses a .
Send EAP-FAST authentication data to a BlackBerry device using a Wi-Fi profile If BlackBerry users in your organization's environment use BlackBerry 7270 smartphones, you must configure user names and passwords using IT policy rules instead of configuration settings.
Configure EAP-FAST configuration settings in the Wi-Fi profile on BlackBerry devices If you do not configure the EAP-FAST configuration settings using the BlackBerry Administration Service, instruct users to configure the settings in the Wi-Fi profile on the Wi-Fi enabled BlackBerry device.
Configuring software tokens for BlackBerry devices The BlackBerry Enterprise Server is designed to work with the RSA Authentication Manager to provide software token support for use with layer 2 and layer 3 Wi-Fi authentication on Wi-Fi enabled BlackBerry devices.
• Import the token seed file (also known as the *.sdtid file) that contains the UID for each software token into the RSA Authentication Manager Database. • In the RSA Authentication Manager Database, create a user record for each software token holder.
Configure RSA authentication over a Wi-Fi network using a software token You must add the serial number of the software token that the Wi-Fi enabled BlackBerry devices can use to a Wi-Fi profile so that RSA authentication can occur over Wi-Fi connections.
6. Click Save All . After you finish: • Assign the VPN profile to the user accounts. • Resend the IT policy that you assign to the user accounts to BlackBerry devices.
Changing the security settings of the BlackBerry Administration Service and BlackBerry Web Desktop Manager Import a new SSL certificate for the BlackBerry Administration Service and BlackBerry Web Des.
web.keystore"). When the keytool prompts you for the first name and last name, type the pool name of the BlackBerry Administration Service. You can find the pool name in the Administration Service – High Availability tab.
can use Microsoft Active Directory authentication to log users into the BlackBerry Administration Service console and the BlackBerry Web Desktop Manager. You must install the BlackBerry Enterprise Server in the resource forest if a resource forest exists in your organization's environment.
6. In the User domain field, type the name of the Windows domain that is a part of the resource forest. 7. In the Global Catalog search base field, perform one of the following actions: • To permit the BlackBerry Administration Service to search the global catalog, leave the Global Catalog search base field blank.
screen and access the BlackBerry Administration Service and BlackBerry Web Desktop Manager directly. The BlackBerry Monitoring Service does not support single sign-on authentication. Before you turn on single sign-on, you must configure constrained delegation for the Microsoft Active Directory account for the BlackBerry Administration Service.
4. In the Login domain section, in the Single sign-on authentication for BlackBerry Administration Service turned on drop-down list, click Yes. 5. To configure the Microsoft Active Directory account for each forest, in the Account forest name section, type the user domain name, user name, and password for the Microsoft Active Directory account.
Changing password settings for BlackBerry Administration Service authentication If you use BlackBerry Administration Service authentication in your organization's environment, you can change the minimum password length and the number of days until passwords expire to meet the requirements of your organization's security policies.
Regenerate the system credentials for the BlackBerry Administration Service The setup application generates the system credentials for the BlackBerry Administration Service during the installation process. The BlackBerry Administration Service uses the system credentials when it communicates with other BlackBerry Enterprise Server components.
Protecting and redistributing devices Preparing a device for redistribution to a new user You can prepare a BlackBerry device for redistribution to a new BlackBerry device user by performing one of th.
6. Click Assign current device . 7. Search for the new user account that you want to assign the device to. 8. Select the user name. 9. Click Associate user . After you assign the user account to the device, the activation process begins automatically.
require that a personal device remove only work data when the device receives the Delete only the organization data and remove device IT administrative command over the wireless network. All personal data remains on the device. A BlackBerry device user cannot use the device or make emergency calls while the device deletes the work data.
Delete only work data from a device Before you begin: If you want to remove your organization's applications from the BlackBerry device, create a software configuration that includes the applications and set the disposition of all work applications to Disallowed in the software configuration.
Using IT administration commands to protect a lost or stolen device The BlackBerry Enterprise Server includes IT administration commands that you can send over the wireless network to protect sensitive data on a BlackBerry device.
IT administration command Description You can also specify whether you want to delete or disable a user account from the BlackBerry Enterprise Server after the device deletes all user information and application data. Protect a stolen device 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User .
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User . 2. Click Manage users . 3. Search for a user account. 4. In the search results, click the PIN for the user account. 5. In the Device activation section, click Specify new device password and lock device .
• To disable a user account from the BlackBerry Enterprise Server and remove the BlackBerry Enterprise Server information from the user's mailbox, click Disable the user and remove BlackBerry information from the user's messaging system . 8.
Managing administrator accounts Change role permissions To turn on or turn off permissions for administrator accounts, you can change the permissions for the roles that you assigned to the administrator accounts.
2. Click Manage users . 3. Search for an administrator account. 4. In the search results, click the display name for the administrator account. 5. Click Edit user . 6. On the Roles tab, in the Available roles and Current roles lists, add or remove the appropriate roles.
5. In the Status list, click Delete user . 6. Click Yes - Delete the user . Administration Guide Managing administrator accounts 284.
Managing groups and user accounts Managing groups You can reduce the time that you spend managing user accounts by creating groups of similar user accounts and assigning shared properties, such as software configurations or IT policies, to the group. Properties that you assign to a group are assigned to all user accounts in the group.
group consists of a set of preconfigured rules which specify the information that administrators can view and the tasks that they can perform using the BlackBerry Administration Service and BlackBerry Monitoring Service.
Change the properties of a group After you create a group, specify the properties that you want to apply to all user and administrator accounts in the group. You can copy the properties from one group to another. When you add user accounts or administrator accounts to a group, the group properties apply to the new accounts automatically.
Managing user accounts You can move user accounts from one user group to another or from one BlackBerry Enterprise Server to another in the BlackBerry Domain.
Move a user account from one BlackBerry Enterprise Server to another 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User . 2. Click Manage users . 3. Search for one or more user accounts. 4. In the search results, select one or more user accounts.
• To delete the BlackBerry Enterprise Server information from the user’s mailbox, click Yes - Disable as BlackBerry user and remove information from the user's mail system . 7. Click Back to search . 8. In the Search users > User criteria section, type the display name for the user account.
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view . 2. Click Email . 3. Click Refresh available user list from company directory . Resend service books to a BlackBerry device 1.
Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices Managing the default distribution settings for jobs When you create a softw.
1. In the BlackBerry Administration Service, on the Devices menu, expand Deployment jobs . 2. Click Specify job schedule settings . 3. Click Edit job schedule settings .
Task Steps 1. In the Scheduled deployment day(s) drop-down list, click the appropriate recurrence option. If necessary, select the recurrence days. 2. In the Start time drop-down list, click the appropriate option. If necessary, set the start time and end time.
Task Steps Change the default recurrence day for installing, upgrading, or removing BlackBerry Java Applications. 1. Click the Edit icon for the default recurrence day. 2. In the Scheduled deployment day(s) drop-down list, click the appropriate recurrence option.
Change how to install or update the BlackBerry Device Software You can change the settings that the BlackBerry Administration Service uses to install or upgrade the BlackBerry Device Software on BlackBerry devices.
maximum number of BlackBerry Device Software tasks that you want the BlackBerry Enterprise Server to process at the same time. The default value is 25.
Task Steps 3. Click the Add icon. 5. On the System throttling tab, in the Maximum number of simultaneous tasks per BlackBerry Administration Service instance field, type the maximum number of tasks that you want the BlackBerry Enterprise Server to process at the same time.
Specify the start time and priority for a job If a job has not started running, you can specify when you want the job to start. If you do not specify the start time for a job, the job starts according to the distribution settings that you configured in the BlackBerry Administration Service.
Task Steps 2. In the Scheduled deployment day(s) drop-down list, click the appropriate recurrence option. If necessary, select the recurrence days. 3. In the Start time drop-down list, click the appropriate option. If necessary, change the start time and end time.
2. Click Manage deployment jobs . 3. Search for the job that you want to change. 4. In the search results, click the ID of the job that you want to change.
Change how a job sends the BlackBerry Device Software to BlackBerry devices You can change how the BlackBerry Administration Service installs or updates the BlackBerry Device Software in a specific job on BlackBerry devices. You can change the distribution settings for a job for the BlackBerry Device Software only if the job is not running.
8. If necessary, in the Default throttling for all BlackBerry Device Software tasks in each job in a time window section, in the Maximum number of simultaneous tasks per BlackBerry Administration Serv.
Task Steps Add a recurrence day for sending or updating standard application settings. To add more than one recurrence day, the schedules for the separate recurrence days cannot overlap. 1. In the Scheduled deployment day(s) drop-down list, click the appropriate recurrence option.
BlackBerry Java Application from the application repository if the BlackBerry Java Application is in a software configuration. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Software > Applications .
Managing software configurations Remove a software configuration from a group If you remove a software configuration from a group, the applications in the software configuration are removed from the BlackBerry devices that are associated with the user accounts that belong to the group.
9. Click Save . Remove a software configuration from a user account If you remove a software configuration from a user account, the applications in the software configuration are removed from the BlackBerry device associated with the user account. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User .
Managing how users access enterprise applications and web content Restricting user access to content on web servers You can prevent BlackBerry device users from accessing specific web servers using the BlackBerry Browser or applications on BlackBerry devices.
5. Click Save all . Users cannot access web content on their BlackBerry devices until you permit the users to access specific web servers using pull rules.
5. In the Control type drop-down list, click Pull . 6. Click the Add icon. 7. Click Save all . After you finish: Restrict or permit web address patterns using a pull rule. Restrict or permit web addresses and Intranet addresses using a pull rule Before you begin: • Create a pull rule.
• To require that a user authenticates to the RSA Authentication Manager using RSA authentication, click RSA . • To require that the BlackBerry MDS Connection Service authenticates the user using integrated Windows authentication and that a user authenticates to the RSA Authentication Manager using RSA authentication, click Integrated and RSA .
7. Click Add . 8. Click Save . Restricting user access to media content in the BlackBerry Browser You can use standard definitions for MIME media types so that you can restrict the media types that the BlackBerry MDS Connection Service can send to the BlackBerry Browser and other applications on BlackBerry devices.
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view . 2. Click MDS Connection Service . 3. Click Edit component . 4. In the Media content type field, type the media type and subtype using standard definitions for MIME media types.
Configure download limits for media content types, 312 Configuring Integrated Windows authentication so that users can access resources on your organization's network To permit BlackBerry device .
Configuring the Microsoft Active Directory account to delegate access Prerequisites: Configuring the Microsoft Active Directory account to delegate access to an intranet site • Verify that you configured Integrated Windows authentication for the application server that hosts the intranet site.
2. In Microsoft Active Directory, in the Microsoft Active Directory account properties, if the Delegation tab does not display, update the default HOST SPN registrations for the Microsoft Active Directory account.
Configure the Microsoft Active Directory account to delegate access to a shared folder You are required to have only one Microsoft Active Directory account in each Microsoft Active Directory domain that includes the resources that you want to turn on Integrated Windows authentication for.
located in a different Microsoft Active Directory domain than the global catalog server, you must create the Microsoft Active Directory account in the Microsoft Active Directory domain that includes the global catalog server.
4. In the Integrated authentication turned on drop-down list, click Yes . 5. For each Microsoft Active Directory account, provide the following information: • In the Delegation user domain field, type the FQDN (for example, ldap.example.com ). • In the Delegation user name field, type the user name.
Restricting the push application content that users can receive By default, a BlackBerry MDS Connection Service sends push requests from server-side push applications to applications on BlackBerry devices. BlackBerry devices can receive application data and application updates without users requesting the content.
use the same authorization password) if your organization's development environment permits it. Verify that the authorization HTTP header in push requests from server-side push applications matches the name and password that you specify for the push initiator.
Restrict push applications from sending data to BlackBerry devices, 320 Create a push rule 1. In the BlackBerry Administration Service, in the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view .
Assign a push rule to the members of a group Before you begin: • Create a push rule. • Assign push initiators to the push rule. 1. In the BlackBerry Administration Service, in the BlackBerry solution management menu, expand User . 2. Click Manage users .
Encrypt push requests that push applications send to BlackBerry devices You can configure a BlackBerry MDS Connection Service to use SSL or TLS to encrypt the push requests that server-side push applications send to BlackBerry devices.
2. Click the instance that you want to specify device ports for. 3. Click Edit instance . 4. In the Device ports enabled for reliable pushes field, type the device port number. 5. Click the Add icon. 6. Repeat steps 4 to 5 for each device port number that you want to add.
Configure the settings for storing push requests in the BlackBerry Configuration Database To manage your organization's system resources, you can configure storage settings for push requests that are stored in the BlackBerry Configuration Database.
Configure the maximum number of queued connections that a BlackBerry MDS Connection Service can process The BlackBerry MDS Connection Service queues push connections when the number of connections exceeds a limit that you specify. You can configure the maximum number of push connections that a BlackBerry MDS Connection Service can queue.
Managing organizer data synchronization Managing the wireless backup and recovery of organizer data The wireless backup feature backs up user account settings and data from BlackBerry devices to the BlackBerry Enterprise Server automatically.
Delete organizer data for members of a user group from the BlackBerry Enterprise Server If the BlackBerry Enterprise Server is not writing organizer data for members of a user group from their BlackBerry devices to the BlackBerry Configuration Database correctly, the organizer data on the BlackBerry Enterprise Server might be corrupted.
Turn off organizer data synchronization for all user accounts that are associated with a BlackBerry Enterprise Server 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Synchronization .
Changing how organizer data synchronizes Change the direction of organizer data synchronization for all user accounts on a BlackBerry Enterprise Server 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Synchronization .
7. On the Organizer data synchronization tab, for each type of organizer data, in the Synchronization type drop-down list, perform one of the following actions: • To synchronize data from the BlackBerry Enterprise Server to the BlackBerry device only, click Server to Device .
2. Click Manage users . 3. Search for a user account. 4. In the search results, click the display name for the user account. 5. Click Edit user . 6. In the Messaging configuration section, click Default configuration .
6. In the Messaging configuration section, click Default configuration . 7. On the Mappings for organizer data synchronization tab, in the Additional mappings section, in the Picture drop- down list, click None . 8. Click Continue to user information edit .
Managing your organization's messaging environment and attachment support Managing message forwarding You can define the message forwarding settings for user accounts and groups that are associated with the BlackBerry Enterprise Server.
8. Click Continue to user information edit . 9. Click Save all . Do not deliver email messages to a BlackBerry device when no filter rules apply You can configure a BlackBerry Enterprise Server to prevent the delivery of incoming email messages to a user’s BlackBerry device when no email message filters apply to the email messages.
• To forward email messages from the user's inbox and sent items folder, click Inbox and Sent Items only . • To select the folders that you want the BlackBerry Enterprise Server to forward messages from, click Selected folders . Click the folders that you want to forward messages from.
5. In the Messaging configuration section, click Default configuration . 6. In the Email services settings section, on the Redirect to BlackBerry device drop-down list, click No . 7. Click Continue to user information edit . 8. Click Save all . After you finish: The user can turn on message forwarding on the BlackBerry device manually.
6. In the Messaging configuration section, click Default configuration . 7. In the Email services settings section, in the Redirect when in cradle drop-down list, click No .
Managing wireless message reconciliation The BlackBerry Enterprise Server synchronizes email message status changes between BlackBerry devices and the email applications on users' computers. The BlackBerry Enterprise Server reconciles message moves, deletions, and indicators for read and unread messages every 30 minutes.
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email .
• If you want to change a BlackBerry Enterprise Server pair, click one of the instances, and on the Instance information tab, click Restart instance . Repeat this step for the other instance in the pair. • In the Windows Services, restart the BlackBerry Dispatcher.
After you finish: To turn on the ability to search for remote messages, in the Messaging Options section, change Remote search turn on to True . Click Save all .
Turn off support for rich text formatting and inline images in email messages for users on a BlackBerry Enterprise Server You can prevent the BlackBerry Enterprise Server from sending email messages that contain HTML and rich content to BlackBerry devices.
Turn off support for rich text formatting and inline images in email messages using an IT policy rule You can change an IT policy rule to prevent the BlackBerry Enterprise Server from sending email messages that contain HTML and rich content or inline images to users.
Synchronizing folders on the BlackBerry device Control which published public contact folders a user can synchronize to a BlackBerry device By default, a user can synchronize contacts from all of the published public contact folders on the messaging server with the contact lists on a BlackBerry device.
3. Search for a user account. 4. Click the display name for the user account. 5. Click Edit User . 6. In the Messaging configuration section, click Device configuration .
Configuring access to documents on remote file systems By default, the BlackBerry MDS Connection Service can search your organization's Windows network for any documents that users might want to access from the BlackBerry devices. In BlackBerry Enterprise Server version 5.
(for example, the DFS Namespace in Windows Server) and <fs_path> is the optional directory path that can include a specific filename. When you type the UNC path, you can use an asterisk (*) to r.
• To change an existing configuration set, click the Edit icon. 5. In the Priority Service group drop-down list, click the name of the service that you want to configure the communication method for. 6. In the Service (Name : Description) drop-down list, click the name of the communication method that you want to configure.
4. Click Edit instance . 5. On the Component Configuration Sets tab, in the Available component configuration sets section, in the Service configuration sets drop-down list, click the configuration set that you want to assign to the BlackBerry MDS Connection Service instance.
Add a disclaimer to email messages that users send from BlackBerry devices You can add a disclaimer to email messages that users send from their BlackBerry devices.
8. Click Continue to user information edit . 9. Click Save all . Specify conflict rules for disclaimers If you associate multiple disclaimers with a user account, you can specify conflict rules for the disclaimer to define the order in which the BlackBerry Enterprise Server applies the disclaimers.
Monitor email messages that users send from BlackBerry devices To monitor the content of email messages that users send from their BlackBerry devices, you can BCC specific email addresses on the email messages. You can BCC the email addresses of all of the users that you assign to a BlackBerry Messaging Agent.
appropriate for informing users about messaging server outages because BlackBerry devices send and receive PIN messages directly, without using the messaging server.
6. Click Send message . Send a notification message to a user 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User . 2. Click Manage users . 3. Search for a user account. 4. In the search results, click the name of a user account.
How the BlackBerry Attachment Connector communicates with BlackBerry Attachment Service instances When a user sends a request to view an email message attachment on a BlackBerry device, the BlackBerry device sends a request to the BlackBerry Enterprise Server to convert the attachment.
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Attachment > Connector . 2. Click the instance that you want to change. 3. Click Edit instance .
Attachment file formats that the BlackBerry Attachment Service supports Format Extension Adobe Acrobat .pdf ASCII text .txt audio .amr, .mp3, .wav, .wma Corel WordPerfect 7-10 .wpd HTML .htm, .html images .bmp, .gif, .jpeg, .jpg, .png, .ppm, .tif, .t iff, .
Format and extension Limitations OpenOffice Format version 1.1 — .odp files The BlackBerry Attachment Service supports .odp files that users create using IBM Lotus Symphony only. The fonts that can be displayed in slides are dependent on the font types that are available on the BlackBerry Attachment Service.
Format and extension Limitations • charts • style effects for cells: shadow, borders • headers and footers • drawing objects and Fontwork objects Changing how a BlackBerry Attachment Service c.
4. In the General section, configure the BlackBerry Attachment Service optimization settings. 5. Click Save . BlackBerry Attachment Service optimization settings Setting Description Range Submit port .
Setting Description Range The default value is 4. Server busy time (seconds) This setting specifies the threshold at which the BlackBerry Attachment Service does not accept new conversion requests.
Suggested file sizes for attachments File format Suggested size Adobe Acrobat versions 1.1, 1.2, 1.3, and 1.4 less than 2000 KB ASCII text less than 100 KB audio less than 2000 KB Corel WordPerfect versions 6.
3. Click Edit instance . 4. In the Distiller display name section, in the Allowed column, specify which distillers are supported for the instance. 5. Click Save .
Changing how the BlackBerry Messaging Agent reconciles attachments to the messaging server The BlackBerry Messaging Agent receives message attachments from supported BlackBerry devices and reconciles the attachments to the messaging server. The BlackBerry Attachment Service does not convert the attachments.
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email .
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email .
Managing calendars Configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services or MAPI and CDO libraries By default, the BlackBerry Enterprise Server uses Microsoft Exchange Web Services to manage calendars on BlackBerry devices.
• Configure Microsoft Exchange Impersonation for a BlackBerry Enterprise Server administrator account. For more information about configuring Microsoft Exchange Impersonation, visit msdn.microsoft.com/en-us/library/ bb204095.aspx and select the appropriate tab for Microsoft Exchange 2007 or Microsoft Exchange 2010.
BlackBerry Messaging Agent. If you configured high availability, configure only the primary BlackBerry Enterprise Server. • To configure all BlackBerry Messaging Agent instances on a specific BlackB.
• To configure all BlackBerry Messaging Agent instances on all BlackBerry Enterprise Server instances to use MAPI and CDO libraries, type traittool -global -trait EWSEnable -set false . 5. Restart the BlackBerry Messaging Agent instances that you made changes to.
Restarting BlackBerry Enterprise Server components, 392 Configure the BlackBerry Messaging Agent instances to use a specific web address for a client access server for Microsoft Exchange You can confi.
Configuring the BlackBerry Messaging Agent instances to look up the user's status using only Microsoft Exchange Web Services You can configure the BlackBerry Messaging Agent instances to use only Microsoft Exchange Web Services to determine the user's status, for example, whether a user is available, busy, or offline.
Correcting calendar synchronization errors on devices If you run corrective calendar synchronization on a BlackBerry Enterprise Server instance, you can find and correct differences between the calendar entries on BlackBerry devices and the calendar entries on users' computers.
Turn off corrective calendar synchronization By default, corrective calendar synchronization is turned on. If you do not want the BlackBerry Enterprise Server to check for differences between calendar entries on BlackBerry devices and calendar entries on users' computers, you can turn off corrective calendar synchronization.
View the current settings for corrective calendar synchronization 1. Copy the BlackBerry Enterprise Server installation files to a computer that hosts a BlackBerry Enterprise Server instance. 2. Extract the contents to a folder on the computer. 3. At the command prompt, navigate to the folder that the TraitTool.
• To turn off automatic correction of calendar synchronization errors for a specific user account, type traittool -user <smtp_address> -trait ExchangeSmartSyncSendUpdate -set false .
• To check for calendar synchronization errors during a specific range of days in the calendar for all user accounts, type traittool -global -trait ExchangeSmartSyncDays -set <value> , where <value> is a number from 1 to 365. 5. Press ENTER.
Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Weekdays, Weekends, or Daily. The default value is Daily. • To configure calendar synchronization to recur on specific days for all user accou.
Item Description MOD specifies that a calendar item is missing on the device MOO specifies that a calendar item is missing in the email application SAM specifies that a calendar item is the same on th.
Start corrective calendar synchronization manually for a user account By default, the BlackBerry Enterprise Server synchronizes the calendar on each BlackBerry device user's computer with the calendar on each user's BlackBerry device at a regular interval.
For more information, visit www.blackberry.com/support to read KB 21413. Change how the BlackBerry Enterprise Server creates temporary MAPI profiles for the CalHelper application 1. On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run .
Managing instant messaging The BlackBerry Collaboration Service is designed to provide a connection between your organization's instant messaging server and the collaboration client on BlackBerry devices. In some instant messaging environments, you can use TLS or HTTPS to encrypt the connection between specific instant messaging components.
Change the instant messaging server or pool that a BlackBerry Collaboration Service connects to 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Collaboration .
4. Click Edit instance . 5. In the Connection settings section, perform one of the following actions: Option Description For Microsoft Office Communications Server 2007 R2 In the Transport protocol dr.
Managing instant messaging sessions Specify the maximum number of instant messaging sessions that can be open at the same time To control bandwidth and resource consumption in your organization's.
Managing instant messaging features Prevent users from sending specific file types to instant messaging contacts using the BlackBerry Client for IBM Lotus Sametime On BlackBerry devices that are running BlackBerry Device Software version 4.
Prevent users from sending instant messaging conversations in email messages Using the latest version of the BlackBerry Client for use with Microsoft Office Live Communications Server 2005, BlackBerry.
3. Click the instance that you want to change. 4. Click Edit instance . 5. In the General section, in the Show Mobile Icon drop-down list, click False .
<Set Set id="_done213238950373320" params="MailAddress,Name,Title,Location,Telephone,Photo,Company,OfficePhone,HomePhone,CellPhone,Manag er,Department,HomeAddress,HomeZip,HomeState,HomeCity,WorkAddress,WorkZip,WorkCity,WorkState,LoginId"/> 6.
Managing a BlackBerry Domain Restarting BlackBerry Enterprise Server components When you complete certain tasks, you need to restart one or more BlackBerry Enterprise Server components. You restart the BlackBerry Enterprise Server components using the BlackBerry Administration Service or Windows services.
BlackBerry Enterprise Server component Component name in the BlackBerry Administration Service Associated service in Windows Services BlackBerry Administration Service BlackBerry Administration Servic.
• BlackBerry Dispatcher • BlackBerry Attachment Service • BlackBerry Controller • All of the remaining services for BlackBerry Enterprise Server components Best practice: Restarting more than .
Task Steps Display the current version of the trait tool and a summary of valid commands. Type traittool . Display all possible traits, the expected data types, and any value restrictions. Type traittool -show . Display a list of traits that were configured in the BlackBerry Domain.
Trait Description ACP data that BlackBerry devices can receive is 4 bytes. The BlackBerry Enterprise Server check-s the value of this trait to find out how many bytes of ACP data to send to devices.
Trait Description not configure these traits, you cannot use HTTP basic authentication for proxy authentication. For more information, see Configure the BlackBerry Administration Service to use HTTP basic authentication .
Trait Description EWSEnable This trait specifies how the BlackBerry Enterprise Server manages calendars on devices. You can configure this trait for a specific BlackBerry Messaging Agent, all BlackBer.
Trait Description EWSServiceAccount Service account name that you can use to connect to Microsoft Exchange Web Services to impersonate all other BlackBerry Enterprise Server users.
Trait Description workload on the Microsoft Exchange Server, BlackBerry Messaging Agent 5.0 SP2 or later does not write statistics to user mailboxes when it processes email messages. If you want the BlackBerry Messaging Agent to write statistics to users' Microsoft Exchange mailboxes, change the value to true (1).
Trait Description The default value is Daily. For more information, see Configure when corrective calendar synchronization runs . ExchangeSmartSyncSendUpdate This trait specifies whether the calendar .
Trait Description to update the user directory in the BlackBerry Configuration Database, change the value to false (0). The default value is true (1), the BlackBerry Mail Store Service updates the user directory in the BlackBerry Configuration Database.
Trait Description The default value is 10. MaxSyncServerSlowSyncsPerMin This trait specifies the maximum number of pending full synchronization events that the BlackBerry Synchronization Service can process each minute.
Trait Description The default value is 3:18. Contact a BlackBerry Technical Support representative before you change the default value of this trait. PolicyThrottlingAppPush This trait specifies whether the BlackBerry Policy Service uses throttling to send applications the same way that it throttles IT policies and service books.
Trait Description PolicyThrottlingP2PKeyRate This trait specifies the maximum number of processes for PIN encryption keys that a BlackBerry Policy Service can process at one time before the BlackBerry Policy Service schedules additional processes for PIN encryption keys.
Trait Description UserHealthPercentage This trait specifies the percentage of user accounts that are healthy. The BlackBerry Dispatcher uses this trait to change the User accounts health parameter.
• To permit all BlackBerry Messaging Agent instances to write statistics to users' Microsoft Exchange mailboxes, type TraitTool -global -trait ExchangeEnableWriteUserStatsToMailbox -set true .
Copy a BlackBerry CAL key to a text file You can copy a BlackBerry CAL key to a text file and save it on a computer for reference if you want to transfer CAL keys to a different BlackBerry Enterprise Server or troubleshoot BlackBerry CAL key issues. 1.
contact list, the BlackBerry Configuration Database might not contain the contact information for all user accounts on your organization's messaging server.
organization’s contact list and restrict users from accessing the contact information of other organizations that also subscribe to the Hosted BlackBerry services.
• If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINESoftwareWOW6432Node Research In MotionBlackBerry Enterprise ServerAgents. 4. Create a DWORD value named HostedServer . 5. Change the value to 1 . 6. In the Windows Services, restart the BlackBerry Controller.
Before you begin: • Configure the BlackBerry Enterprise Server to retrieve email addresses using LDAP. • Verify that the BlackBerry Enterprise Server version is version 5.0 SP2 or later. 1. On the computer that hosts the BlackBerry Enterprise Server, click Start > Run .
You can configure the following options when you configure the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data: • Windows domain that the Microsoft Active Dir.
b. Change the value to the port number. To limit the number of LDAP queries that the BlackBerry Enterprise Server needs, use the port number of the global catalog server (port 3268). 6. If the BlackBerry Enterprise Server must use LDAPS to connect to the Microsoft Active Directory, perform the following actions: a.
b. Change the value to 1 . 8. In the Windows Services, restart the BlackBerry Controller. Related information Restarting BlackBerry Enterprise Server components, 392 Prevent the BlackBerry Enterprise .
6. In the Windows Services, restart the BlackBerry Controller. Related information Restarting BlackBerry Enterprise Server components, 392 Restrict the location in Microsoft Active Directory that the .
• sends IT policies and service books that you update to all BlackBerry devices that are associated with the BlackBerry Enterprise Server instance that the BlackBerry Policy Service runs on • send.
the maximum number of IT policies and service books that all BlackBerry Policy Service instances can send to devices each minute. If you configure throttling, the BlackBerry Policy Service determines .
Configuring BlackBerry Policy Service throttling for PIN encryption keys If the BlackBerry Policy Service detects that you updated the PIN encryption keys in the BlackBerry Configuration Database, the.
If you do not configure throttling, the BlackBerry Policy Service tries to process tasks as fast as the server permits, which might result in an unexpected increase in CPU usage and database usage.
Change the port number that BlackBerry Enterprise Server components use to connect to the BlackBerry Configuration Database You can change the static port number that BlackBerry Enterprise Server components use if you changed the port number that the BlackBerry Configuration Database uses after you install the BlackBerry Enterprise Server.
Change the port number that the syslog tools use to monitor BlackBerry Enterprise Server events You can change the port number that the syslog tools listen on to monitor BlackBerry Enterprise Server events. By default, the syslog tools listen to events for the BlackBerry Enterprise Server on port 514.
BlackBerry Controller and BlackBerry Enterprise Server Component Monitoring How the BlackBerry Controller monitors the BlackBerry Enterprise Server components The BlackBerry Controller enables the BlackBerry Enterprise Server to continue running if nonresponsive threads occur or BlackBerry Enterprise Server services become inactive.
• If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINESoftwareResearch In Motion BlackBerry Enterprise Server. • If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINESoftware WOW6432Node Research In MotionBlackBerry Enterprise Server.
Task Steps Prevent the BlackBerry Controller from restarting the BlackBerry Messaging Agent when a nonresponsive thread occurs. 1. Create a DWORD value that is named WaitToRestartAgentOnHung . 2. Double-click the new DWORD value. 3. In the Value data field, type 0 .
Task Steps Prevent the BlackBerry Messaging Agent from restarting if the BlackBerry Controller does not receive health checks from it. 1. Create a DWORD value that is named MissedHeartbeatThreshold . 2. Double-click the new DWORD value. 3. In the Value data field, type 0 .
Task Steps • To prevent the BlackBerry Controller from restarting the BlackBerry Collaboration Service if the service stops responding, type 0 . • To permit the BlackBerry Controller to restart the BlackBerry Collaboration Service if the service stops responding, type 1 .
Task Steps • To prevent the BlackBerry Controller from restarting the BlackBerry Policy Service if the service stops responding, type 0 . • To permit the BlackBerry Controller to restart the BlackBerry Policy Service if the service stops responding, type 1 .
3. Click Edit instance . 4. In the SMTP host name field, type the SMTP host name of your organization's gateway in DNS format (for example, smtp.CompanyName.com). 5. In the SMTP account name field, type the name of the SMTP account that you want to send notifications from.
6. In the Email address field, type the recipient's email address. 7. To send notification messages as popup messages on the contact's computer, in the Console field, type the name of the contact's computer.
BlackBerry Enterprise Server log files Monitoring PIN messages, SMS text messages, and calls Change the default location for the log files for PIN messages, SMS text messages, and calls Note: The log files for PIN messages, SMS text messages, and calls store confidential information in plain-text format.
2. Click Manage IT policies . 3. In the list of IT policies, click an IT policy. 4. Click Edit IT policy . 5. On the PIM Synchronization tab, in the Disable PIN Messages Wireless Synchronization drop-down list, click No .
Log files for BlackBerry Enterprise Server components You can use log files to record the activity of BlackBerry Enterprise Server components and troubleshoot issues with the components.
Store the log files for BlackBerry Enterprise Server components in one folder You can store the log files for BlackBerry Enterprise Server components in one folder instead of permitting the BlackBerry Enterprise Server to save the log files in folders that it creates daily and organizes by date.
Change the maximum size of the log file for a BlackBerry Enterprise Server component When the log file for a BlackBerry Enterprise Server component reaches its maximum size, the BlackBerry Enterprise Server either creates an additional log file for the component or overwrites the current one, depending on whether you turn on log auto-roll.
• To write additional information to the log files that can help you troubleshoot issues with your organization's environment, click Debug . 5. Click Save all . 6. On the Servers and components menu, locate and restart the components that contain the logging settings that you changed.
5. Click Save all . 6. On the Servers and components menu, locate and restart the components that contain the logging settings that you changed. Related information Restarting BlackBerry Enterprise Server components, 392 Prevent a BlackBerry Enterprise Server component from creating a daily log file 1.
Change the character encoding of the log file for a BlackBerry Enterprise Server component You can change the character encoding of the log files of a BlackBerry Enterprise Server component so that the encoding supports the tools that you use to parse and examine the log files.
Related information Restarting BlackBerry Enterprise Server components, 392 Component identifiers for log files You can identify the names for the BlackBerry Enterprise Server log files using the foll.
Component identifier Logging component DCS BlackBerry Monitoring Service Data Collection Subsystem DISP BlackBerry Dispatcher EXTS extension connector HHCG BlackBerry Configuration Panel MAGT BlackBer.
4. In the File logging destination , UDP logging destination , TCP logging destination , or EventLog logging destination sections, select one of the following logging levels from the Log level drop-down list: • To write events to the log files, click Event .
3. On the Logging tab, click Edit instance . 4. In the UDP logging destination section, in the Location field, type the host name and port number using the format <host_name>:<port_number> .
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > MDS Connection Service . 2. Click a BlackBerry MDS Connection Service instance. 3. On the Logging tab, click Edit instance .
5. Click Save all . Related information Restarting BlackBerry Enterprise Server components, 392 Using BlackBerry MDS Connection Service log files to view information for proxied connections to BlackBe.
Attribute Description CONNECTION_TYPE initiator of the proxied connection, which can be either the BlackBerry device user (DEVICE_CONN) or BlackBerry Enterprise Server (PUSH_CONN ) CONNECTIONID unique.
Task Steps Trace how data packets travel inside the GME network layer from the BlackBerry Collaboration Service to the BlackBerry Dispatcher. In the GME logging turned on drop-down list, click True .
BlackBerry Enterprise Solution connection types and port numbers The BlackBerry Enterprise Server components authenticate the port connections over a TCP/IP or UDP/IP connection that uses SSL or TLS.
Item Connection type Default port number UI where you can configure the connection Research In Motion BlackBerry Enterprise Server DatabasePort incoming data connections from, and outgoing data connec.
Item Connection type Default port number UI where you can configure the connection data connections between BlackBerry Administration Service instances UDP multicast IP address/port 228.
Item Connection type Default port number UI where you can configure the connection outgoing conversion results of large attachments to the BlackBerry Attachment Connector for the BlackBerry Attachment.
Item Connection type Default port number UI where you can configure the connection incoming data connections from, and outgoing data connections to, the Microsoft Office Communications Server 2007 R2 .
Item Connection type Default port number UI where you can configure the connection • On a 64-bit version of Windows: HKEY_LOCAL_MACHIN ESOFTWARE WOW6432Node Research In Motion BlackBerrySNMPAgent Pa.
Item Connection type Default port number UI where you can configure the connection BlackBerry Enterprise ServerDatabasePort Related information Restarting BlackBerry Enterprise Server components, 392 .
Item Connection type Default port number UI where you can configure the connection outgoing syslog connections to the BlackBerry Messaging Agent UDP port number that the BlackBerry Messaging Agent pro.
Item Connection type Default port number UI where you can configure the connection • BlackBerry Collaboration Service • BlackBerry MDS Connection Service • BlackBerry Policy Service • BlackBer.
Item Connection type Default port number UI where you can configure the connection BlackBerrySNMPAgent ParametersUDPPort • On a 64-bit version of Windows: HKEY_LOCAL_MACHIN ESOFTWARE WOW6432Node Res.
Item Connection type Default port number UI where you can configure the connection ServerAgents TcpPortDispatcher incoming data connections from, and outgoing data connections to, the BlackBerry Confi.
Item Connection type Default port number UI where you can configure the connection WOW6432Node Research In Motion BlackBerry Enterprise ServerAgents SysLogHost outgoing syslog connections to the SNMP .
BlackBerry MDS Connection Service connection types and port numbers Item Connection type Default port number UI where you can configure the connection if access control for push applications is turned.
Item Connection type Default port number UI where you can configure the connection ESOFTWAREResearch In Motion BlackBerrySNMPAgent ParametersUDPPort • On a 64-bit version of Windows: HKEY_LOCAL_MACH.
Item Connection type Default port number UI where you can configure the connection other applications that you configured the BlackBerry Monitoring Service to send SNMP traps to internal data connecti.
Item Connection type Default port number UI where you can configure the connection ESOFTWARE WOW6432Node Research In Motion BlackBerry Enterprise ServerDatabasePort incoming data connections from the .
Item Connection type Default port number UI where you can configure the connection Research In Motion BlackBerryRouter ServicePort outgoing data connections to the BlackBerry Infrastructure that use S.
Item Connection type Default port number UI where you can configure the connection WOW6432Node Research In Motion BlackBerryRouter DevicePort outgoing syslog connections to the SNMP agent UDP 4071 Win.
Item Connection type Default port number UI where you can configure the connection incoming data connections from, and outgoing data connections to, the BlackBerry Configuration Database that a Micros.
IBM Lotus Sametime connection type and port number Item Connection type Default port number UI where you can configure the connection incoming data connections from and outgoing data connections to th.
Microsoft Office Live Communications Server 2005 connection types and port numbers Item Connection type Default port number UI where you can configure the connection incoming data connections from, an.
Novell GroupWise Messenger connection type and port number Item Connection type Default port number UI where you can configure the connection incoming data connections from, and outgoing data connecti.
Item Connection type Default port number UI where you can configure the connection BlackBerrySNMPAgent ParametersUDPPort incoming syslog connections from SNMP queries and traps UDP 161 Windows registr.
Troubleshooting Troubleshooting: Connecting to the BlackBerry Administration Service The web browser displays an HTTP 404 or HTTP 504 error message when it tries to connect to a BlackBerry Administrat.
Troubleshooting: BlackBerry Enterprise Server Performance A BlackBerry Enterprise Server that you installed remotely from the BlackBerry Configuration Database uses an unexpected amount of system reso.
To turn on the address book refresh feature for a BlackBerry Enterprise Server again, use the same command with a value of True. Microsoft SQL Server uses a considerable amount of disk space Possible .
Possible cause Possible solution 4. In the Windows Services, restart the services for the BlackBerry Administration Service. You cannot find a new user account in the directory using the BlackBerry Ad.
3. Perform one of the following actions: • Remove the third-party application that uses the BlackBerry Enterprise Server extension API. • Change the third-party application so that it does not filter messages.
Possible solution You must configure a proxy server that prevents your organization's BlackBerry Enterprise Server from receiving HTTP requests from external servers.
A user did not accept a notification about an instant message on a computer and the notification disappeared Applies to : BlackBerry Collaboration Service version 4.1 or later with the BlackBerry Client for use with Microsoft Office Live Communications Server 2005 or the BlackBerry Client for use with Microsoft Office Communications Server 2007.
Possible cause Possible solution The BlackBerry Collaboration Service does not support the version of the instant messaging application that is installed on the BlackBerry device. Remove the instant messaging application from the BlackBerry device. Install an earlier version of the instant messaging application on the BlackBerry device.
Troubleshooting: Connections to the Wi-Fi network A BlackBerry device cannot connect to a Wi-Fi network Possible cause Possible solution On the BlackBerry device, Wi-Fi connections are not turned on. 1. On the BlackBerry device, on the Home screen, click Manage Connections .
Possible cause Possible solution The BlackBerry device is not assigned to the correct user account. In the BlackBerry Administration Service, assign the correct BlackBerry device to the user account. The BlackBerry Enterprise Server cannot connect to the BlackBerry device.
Possible cause Possible solution Verify that the correct authentication method is configured on the access point and BlackBerry device. The static IP address and DHCP for the BlackBerry device are not configured correctly.
A user cannot see Wi-Fi connection settings on a Wi-Fi enabled BlackBerry device Possible cause The Wi-Fi enabled BlackBerry device is not configured to permit a user to make changes to the Wi-Fi configuration settings.
Field Description When the BlackBerry device displays a value for the AP MAC Address, the BlackBerry device is associated with the access point. Security Type This field specifies the following link s.
Field Description Network Channel This field specifies the IEEE 802.11 channel that the access point uses. Pairwise Cipher This field specifies information about how the access point manages encryption keys for a user account on the network. You can configure an access point to support multiple pairwise ciphers.
Field Description Certificate This field specifies the certificate that the BlackBerry device can use for Wi-Fi authentication, if applicable. Software Token If you configured a software token for the BlackBerry device, this field specifies the serial number of the software token.
Field Description Secure Subnet Mask This field specifies the subnet mask of the BlackBerry device on the private network that the VPN protects. The subnet mask and IP address provide information about the subnet that the BlackBerry device has connected to.
Field Description • Mobile Network Preferred: If possible, the BlackBerry device uses a mobile network connection but the BlackBerry device can also use a Wi-Fi connection. UMA Wi-Fi Available This field specifies whether the user has a UMA profile.
Field Description Connecting This field specifies the IP address and port number that the BlackBerry device uses to connect to the BlackBerry Infrastructure. Authenticating router This field specifies the IP address of the server that performs authentication, if applicable.
Possible cause Possible solution • Verify that the VPN concentrator host name resolves to an IP address. If it does not, configure the VPN IP address. The VPN authentication method is not configured correctly. • Verify that the VPN server supports the security parameters.
Possible cause Possible solution 5. If you receive a response to the the ping but the BlackBerry device does not display a success message, check the Status field for a reason for this error.
2. Click Wi-Fi Options . 3. Press the Menu key and click Wi-Fi Tools > DNS Lookup . 4. In the Host field, type a name or an IP address that you want to look up. 5. Press the Menu key and click DNS Lookup . 6. Press the Menu key and click Send ping .
Troubleshooting: BlackBerry Monitoring Service connections A user cannot log in to the BlackBerry Monitoring Service Possible cause If your organization's environment includes a firewall located .
Troubleshooting: IT policies I cannot find an IT policy rule in the BlackBerry Administration Service Possible cause The version of the BlackBerry Enterprise Server that you are using does not include the IT policy rule. Possible solution Import the IT policy rule from an IT policy pack that is available from www.
Glossary AAA Authentication, Authorization, Accounting AES Advanced Encryption Standard ACL An access control list (ACL) is a list of permissions that are associated with an object, such as a file, directory, or other network resource. It specifies which users or components have permission to perform specific operations on an object.
CMIME Compressed Multipurpose Internet Mail Extension content protection Content protection helps protect user data on a locked BlackBerry device by encrypting the user data using the content protection key and ECC private key.
GPO Group Policy Object GPS Global Positioning System HTML Hypertext Markup Language HTTP Hypertext Transfer Protocol HTTPS Hypertext Transfer Protocol over Secure Sockets Layer IIS Internet Informati.
messaging server A messaging server sends and processes messages and provides collaboration services, such as updating and communicating calendar and address book information.
SQL Structured Query Language SRP Server Routing Protocol SRP ID The SRP ID is a unique identifier for the BlackBerry Enterprise Server that the BlackBerry Enterprise Server uses to identify itself to the BlackBerry Infrastructure during SRP authentication.
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Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Blackberry SWD-20120924140022907 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Blackberry SWD-20120924140022907 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Blackberry SWD-20120924140022907 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Blackberry SWD-20120924140022907 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Blackberry SWD-20120924140022907, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Blackberry SWD-20120924140022907.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Blackberry SWD-20120924140022907. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Blackberry SWD-20120924140022907 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
