Manuale d’uso / di manutenzione del prodotto DTXPRESS del fabbricante Yamaha
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DRUM TRIGGER MODULE Owner’ s Manual.
This product utilizes batteries or an external power supply (adapter). DO NOT connect this product to any power supply or adapter other than one described in the manual, on the name plate, or specifically recommended by Yamaha.
• Use only the stand/rack specified for the instrument. When attaching the stand or rack, use the provided screws only. Failure to do so could cause damage to the internal components or result in the instrument falling over.
4 Thank you for pur c hasing the Y AMAHA DTXPRESS . The DTXPRESS is a compact drum trigger module that is equipped with an A WM tone generator and sequencer functions. To g et the most out of y our DTXPRESS , please read this man ual car efull y . Also, after r eading, k eep this man ual in a saf e place for future r ef er ence .
5 Along with the drum trig ger function f ound in the DTXPRESS’ compact half-rac k 1U size bod y is a 32 v oice pol yphonic tone generator compatible with the GM System Level 1 standard and 2-track sequencer all espe- ciall y designed for drummers.
6 CONTENTS Basic Guide PRECA UTIONS ........................................ 3 How to use the Manual ........................... 4 About the descriptions ........................... 4 Inside this package ................................. 4 DTXPRESS Main Features .
7 4. Set up ............................................................. 46 4-1. Program Change , Bank Select ....................... 46 4-2. V olume , Pan .................................................... 46 4-3. Drum Kit V oice Cop y ...........
8 q A UX IN Jack Connect the output of an exter nal audio device, etc., to this jack (stereo mini jack). (P . 13) T his is con venient for playing along with music from a CD or cassette player . w A UX IN V olume (A UX IN VOL) This v olume contr ol adjusts the volume of a CD or cassette pla yer connected to the A UX IN jack q .
9 !7 Page Button [P A GE s , P A GE t ] These buttons are used to navig ate through the display pages. The [P A GE s ] b utton moves to the ne xt page while the [P A GE t ] b ut- ton mov es to the pr e vious. Hold the b utton to continuousl y mov e thr ough the pages.
10 L H To prevent electric shoc k and damage to the devices, make sure the power is switched OFF on the DTXPRESS and all related devices before making an y connections to the DTXPRESS’ input and output jac ks.
11 ■ Remo ving the Drum T rig gers When changing the batterhead, car efull y remov e the dr um trig g er sen- sors with a knife, etc. before loosening the head.
12 ■ Connecting a Mixer or A udio Equipment Connecting the OUTPUT L/MONO and R jacks on the rear of the DTXPRESS to a mixer or audio equipment allows for audio re- production through e xter nal speakers or the recording of your per- formance. • Using speaker s with b uilt-in amplifiers.
13 ■ Connecting a CD Play er , etc. (A UX IN jac k) The audio output from a CD player or cassette deck connected to the A UX IN jack (stereo mini) on the fr ont panel can be mix ed with the sound of the DTXPRESS and transmitted via the output jacks on the rear panel.
14 The DTXPRESS Quick Guide (Basic Functions List) Hold the [SHIFT] button and press this button to mute the song’ s drum par t. Start/stop playback of the song! Hold the [SHIFT] b utton and press this b utton to star t recording. Save settings to the DTXPRESS’ memor y .
15 The DTXPRESS Quick Guide (Basic Functions List) TRIG =1 Medium ƒ=110=--= 4/4=ƒ TRIG =1 Medium ƒ=110=--= 4/4=ƒ TRIG IN= 1 ( 0%) Gain=64 MVel= 32 KIT =1 Acoustic SONG=1 Latiniq KIT IN=pad 1 V=- Vol= 116 Pan= C KIT IN=pad 1 V=- =K/017 BDaftty1 KIT IN=pad 1 Reverb send= 15 Store Drumkit To= 49 Init kit Listen to the Selected Song 1.
16 KIT =1 Acoustic SONG=1 Latiniq Drum Kit Song KIT =1 Acoustic SONG=1 Latiniq Now that you ha ve the DTXPRESS properl y connected, let’ s make some m usic! 4. Change the instrument volume for eac h pad. • Hold the [SHIFT] b utton and rotate the Click V OL knob to adjust the volume of the Bass Drum.
17 Play the DTXPRESS along with the metr onome . Tr y out the Gr oo ve Check Function to c heck your rh ythmic accuracy . 2. Use the Groove Check Function As you pla y the pads, the DTXPRESS’ Groo ve Check func- tion will check y our rh ythmic accuracy and display the re- sults.
18 The DTXPRESS has a total of 95 preset songs that are good for rhythm practice. Tr y and pla y along with a song. W hile setting the Rhythm Mute, a “ ˚ ” will be displa yed at the end of the song name. Play Along with a Song 1. Select a Song Select one of the DTXPRESS’ songs and listen to it.
19 7. Chang e the Clic k V oice W hen the click v oice r esemb les v oices that are f ound in the song it might be hard to hear . In this case it is a g ood idea to change the click v oice. •W e will use the factor y set 4-bea t click voice (a high and lo w bell v oice) as an example her e.
20 Next, let’ s try recording y our performance to the DTXPRESS’ sequencer . With song data you record y ou can s witch drum kits, change the tempo and playback in the same way as preset songs. * When there is data in the other track, the number of mea- sures in that track will determine the length of the song.
21 ● When the Record Mode is set to Replace (“ Rpl ”). The follo wing display will appear w hile r ecor ding (only dis- played, cannot be changed). 5. Redo the Recor ding To r ecor d again, use the following procedure to clear pre vi- ously r ecorded da ta in the tr ack, then try r ecording a gain.
22 Y ou can assign v oices you like to each of the pads, and set the tuning (pitc h), voice, decay , re verb, etc. to create your o wn original drum kit. 2. T r y Changing the V olume Let’s c hang e the volume of the dr um voice that is deli v ered w hen the pad is hit.
23 Use the [SEL < ]/[SEL > ] b uttons to move the f lashing cursor to the decay value position, then use the [V ALUE–]/[V ALUE+] b uttons to set the amount of decay . A + (plus) v alue will produce a faster decay . 6. Tr y Changing the Character of the V oice (Filter Setting).
24 There is muc h more to the DTXPRESS than what we have covered so far . With a full understanding of these functions you can get the most out of the DTXPRESS. • Switch the signals between trigger input jacks 1 and 9/10 m P . 38 [2-2. Input Exc hange] • Copy trigger setup data from one trigger input jack’ s setup to another m P .
25 ■ Settings Related to the T one Generator •T he follo wing settings will ha ve an ef fect ov er the entire tone generator . Equalizer (adjust the tone quality), T uning , V olume, Reverb Bypass m P . 58 [4. TG (T one Generator) Group] ■ Settings Related to the Song • Automatically switch the main song when the drum kit is switched.
26 ■ Connecting a Computer T he follo wing two methods ar e a v aila ble for connecting the DTXPRESS to a computer . 1. Directly connect the computer’ s ser ial por t to the DTXPRESS’ TO HOST jack. 2. Connect the DTXPRESS’ MIDI IN jack to the computer thr ough a MIDI interface.
Ref erence DTXPRESS Internal Makeup .................. 28 Drum Kit Play Mode ................................ 30 About the Song ....................................... 32 T rig g er Setup Edit Mode ......................... 35 Drum Kit V oice Edit Mode .
28 The T one Generator is sounded according to the Drum Maps f or each of the Dr um Kits • Each Preset Drum Kit has its own Drum Map • User Drum Kits No. 49-80 use a common (one) Dr um Map . DTXPRESS Internal Makeup ■ The DTXPRESS’ Internal Signal Flow Sequencer data from a computer or an external MIDI device.
29 ● T one Generator The DTXPRESS’ tone generator contains a total of 910 drum and percussion voices. Pr eset Drum Kits use an exclusi v e Drum Kit Ma p for each kit in w hich voices for the kit are assigned to individual MIDI note n um- bers. The User Drum Kit uses one drum map (User Drum Map) that is common for all dr um kit number s 49-80.
30 This mode enables you to pla y the DTXPRESS drum v oices by hitting the pads (or drums with trig g er sen- sors attached) connected to the DTXPRESS. The DTXPRESS automatically enters this mode when the power is switched on. Y ou can select and pla y from 48 preset drum kits and 32 user kits.
31 W hen the DTXPRESS is contr olled b y an e xter nal sync , “ ext ” will be displayed. * The e xternal sync setting is found in [3-6. Sync Mode] (P . 57). e Repeat Playback [Range] —, rp Sets the repeat pla yback (repeat contin uously fr om the be ginning to the end of the song) of the song.
32 The DTXPRESS can internally store data for a maximum of 127 songs tha t can be pla yed bac k freely . Song numbers 1-95 are preset songs and song data in those songs cannot be changed or rewritten. Song numbers 96-127 are user songs that can be used to record new performance data and also edit song data in.
33 ■ P ad Song Playbac k (Start/Stop) To playback a P ad Song , hit the pad that is assigned to the Pad Song y ou w ant to playbac k. Hit the same pad during playback will stop the song.
34 Song Recording Song recording lets you record data, produced as the drum kit is pla yed , to the sequencer in real-time (one track a t a time). All MIDI channels (1-16) are r ecor ded sim ultaneously .
35 This mode contains various settings related to trigger input from the pads and trigger sensors that are con- nected to the DTXPRESS. It allows you to adjust pad sensitivity and assign drum v oices to eac h trigger input. T rig ger Setup data consists of seven preset types (No.
36 1. INPUT Parameters Contains specif ic settings for eac h of the pads (1-10). This function is divided into the follo wing 6 pages. 1-1. P ad T ype .......................................................... 36 1-2. Gain, Minimum V elocity .........
37 1-3. Velocity Curve This function sets the MIDI V elocity Curv e f or the sensitivity f or each input jack q . 1-5. Specific Rejection T his function pr events cross talk from occurring betw een tw o speci- f ied input jacks q and e . q TRIG IN (T rigger Input Number) Assigns the trigger input jack number (the same procedure as in [1-1.
38 2. COMMON Parameters Contains common settings for all pad inputs (1-10). This gr oup is di vided into the f ollo wing 3 pages. 2-1. Increment/Decrement ...................................... 38 2-2. Input Exchange ..................................
39 Drum Kit V oice Edit Mode This mode lets you set which v oice and how it will be triggered for each pad (trigger input source) in the cur - rently selected drum kit.
40 Drum Kit Voice Edit Mode Drum Kit V oice Edit Mode Function List Pa g e 1. V oice Parameter s .................................................... 40 1-1. V oice ................................................................ 41 1-2. Vo lume , Pan .
41 Drum Kit V oice Edit Mode pad 9 Pad input for T rigger Input Jack 9. pad 10 Pad input for T rigger Input Jack 10. *A ccording to the setting in the Utility Mode’ s [1-1. Lear n Mode] (P . 52), the input source can be assigned b y hitting the pad.
42 1-4. Layer Balance When a dr um v oice is made up of 2 layers (a single voice consist- ing of 2 voice waves), this function sets the v olume balance be- tween the 2 layers tha t ar e delivered by eac h la yer w of the input source q . * When only a 1 la yer v oice is set, this setting will be ignored.
43 2. Input Common Parameters T his sub-mode sets the common settings between 2 layers for voice parameters of each pad’s input source. The Input Common Parameters sub-group is divided into the f ol- lowing 8 pages. 2-1. Cross F ade ................
44 Drum Kit Voice Edit Mode 2-4. Hold Mode Sets the Hold Mode f or the voice (la y er 1, 2) deliver ed b y input source q . q IN (Input Source) Assigns the input source for the setting. (Refer to P . 40) w Hold Mode on : Each time the pad is hit either a MIDI key on or MIDI k ey of f e vent will be tr ansmitted in succession.
45 Drum Kit V oice Edit Mode * Only data f or MIDI channels 7, 8, 9, 10 is play ed back with the pad song. * If the P ad Song's tempo or v oices are irregular, re-select the Drum Kit. * The f ollo wing restrictions pre vent ov er lapping of the main song and MIDI channels.
46 Drum Kit Voice Edit Mode 4. Setup When a drum kit is selected, this function copies MIDI transmit data settings and dr um kit voice settings. The Setup sub-group is divided into the following 3 pages. 4-1. Program Change, Bank Select ..............
47 Drum Kit V oice Edit Mode 5. Drum Kit Common Parameters This function sets the common settings for the entire drum kit. The Drum Kit Common Parameters are divided into the f ollowing 5 pages. 5-1. V olume ...........................................
48 This function edits the User Song (No. 97-128) that is currently selected. ■ Entering the Song Job Mode Press the [SONG] b utton on the fr ont panel. Once the Song J obe Mode is entered, the main page (T empo, Re- peat Playback) shown below will be displa yed.
49 3. V olume, Pan This function changes the volume and pan settings for each MIDI c hannel in the user song (re writes the V oice information in the song’s header). This control change will be transmitted when a song is selected and when song playback is stopped.
50 6. Clear T rack This function clears all data in the assigned track q in the user song. 8. Clear Song This function clears the sequence data in tracks 1 and 2 of the user song. q TR (Specified T rack) Assigns the track (“ 1 ” or “ 2 ”) to be cleared.
51 Utility Mode This mode sets g eneral parameter s for the DTXPRESS system and MIDI. ■ Enter the Utility Mode Press the [UTIL] b utton on the fr ont panel. Once the Utility Mode is entered, the System Group main page (LearnMode) shown belo w will be displayed.
52 1-3. Volume Mode Sets the ACCOMP . V OL knob and CLICK V OL knob on the fr ont panel. Utility Mode 1. SYSTEM Group T his sub-mode contains settings tha t r ela te to the o verall DTXPRESS system. The group is di vided into the following 6 pages. 1-1.
53 1-5. Hi-Hat Offset This sets the value of the data sent by a foot controller connected to the HI HA T CONTR OL jac k on the rear panel. Set a + (plus) or – (min us) le vel. UT SYSTEM HH OffS= 0T= 32 q HH OFFS (Hi-Hat Offset) W hen a lo w da ta value is r ecei v ed fr om the f oot contr oller, the voice will sound sooner.
54 Utility Mode 2. Select the type of b ulk data (that will be sent) in the dis- pla y shown above and press the [SA VE/ENT] button. The displa y shown below will appear . 2-2. Channel 10 Program Change/Channel Event Receive Th is enables or disa bles the DTXPRESS to receive pr og ram c hang e messag es/c hannel events through MIDI c hannel 10.
55 Utility Mode 2-4. Program Change T able Use this function to create a program change table (a list of pro- gram change numbers that correspond to drum kits).
56 2-8. Dump Interval This sets the length of intervals between the pac kets of MIDI data sent b y the DTXPRESS Bulk Out function. The inter v als can be adjusted to the capacity of the external receiving MIDI de vice to prevent data o verflow . q DumpInter v al (Dump Interval) [Range] 50, 100, 150, 200, 250, 300 (in msec.
57 3-2. Click T une This sets the pitch for eac h of the 3 Click V oices. 3-4. MIDI Control T his ena bles or disa bles the DTXPRESS to transmit or receive system real-time messages (start/continue/stop). W hen this function is enabled, you can control an external se- quencer or rh ythm mac hine from the DTXPRESS.
58 3-7. Use T empo This function sets the tempo of a song to either change each time to its default tempo, or remain unchanged at the currently set tempo when the song is switched. 4. TG (T one Generator) Group This sub-mode contains settings for the DTXPRESS’ tone genera- tor .
59 4-4. Reverb Bypass T his function decides w hether to bypass the system ef fect’ s re v erb or not. 5. MAP (Drum Map) Group This sub-mode is used to edit the User Drum Map. This mode is di vided into the follo wing 9 pages. 5-1. V oice ..........
60 e Vo ice Number V oice Name [Range] 0, 1-127 Selects the assigned voice. Displays the v oice number ( 1 - 127 ) and v oice name . If this parameter is set to “ 0 ”, “ NoAssign ” will appear in the display and sound will not be produced. * Ref er to the [Dr um Voice List] (P .
61 Utility Mode q N (MIDI Note Number) Sets the MIDI note n umber (The same procedur e as in [5-1. V oice]). w Reverb send (Reverb Send Level) [Range] 0-127 5-7. Alternate Group, Key Assign Mode T his sets the Alternate Group and Ke y Assign Mode f or each dr um voice w assigned to eac h MIDI note number q .
62 MEMO.
63 Appendix Specifications .......................................... 64 Err or Messages ....................................... 65 Tr ouble Shooting ..................................... 66 Drum V oice List ....................................... 68 GM K eyboard V oice List .
64 Specifications T one Generator 16 bit A WM2 Maximum pol yphon y 32 V oices 910 drum, percussion voices and effects 128 ke yboard voices (GM system le vel 1) Drum kits 48 Preset 32 User memor y loca.
65 Error Messages An Error Messa g e will appear when incorrect settings or operation are detected, or abnormal operation occurs. Check the Err or Message below and make the appropriate corrections. This message appears just after the po wer is switched on and the device can not correctly read the data.
66 T rouble Shooting The DTXPRESS does not pr oduce sound, and does not recognize trigger inputs. ● Is the pad or trigger sensor properly connected to the DTXPRESS’ trigger input jack? ( m P . 10) ● Is the v olume knob on the front panel tur ned do wn? ( m P.
67 T rouble Shooting Doub le-trig g er s are pr oduced. ● Are you using a sensor made b y a man uf acturer other than Y amaha? If the signal is too large, double-tr iggers may be produced. ● Is the head causing irregular vibrations? It may be necessary to mute the head.
68 ● V oice Category K : Acoustic Kick k : Electr ic Kic k S : Acoustic Snare s : Electr ic Snare T : Acoustic T om t : Electr ic T om C : Cymbal H : Hi-Hat P :P ercussion E : Eff ect 1 e : Eff ect 2 L :D r um Loop m : misc.
69 14 Dance01 15 Dance02 16 Dance03 17 Dance05 18 Dance06 19 Electrik 20 SAmbie4 ● 21 SAna1 ● 22 SAna2 ● 23 SAna3 ● 24 Brsh H 25 AnAirRim ● 26 CapGun ● 27 CapRim ● 28 Dr yroom ● 29 Ele.
70 Drum V oice List 48 Distr t F 49 ETMooRH 50 ETMooRM 51 ETMooRL 52 ETMooRXL 53 IndTmH ● 54 IndTmM ● 55 IndTmL ● 56 IndTmF ● 57 TM Revrs 58 Analog 59 T GongE C : Cymbal 1C r ashB 2 BriteCrs 3.
71 Drum Voice List 25 FStep 26 Funky 27 Gargoyle ● 28 Glass1 29 Gun 1 30 Gun 2 31 Gun 3 32 HaHoHee ● 33 HandyDad ● 34 HandySon ● 35 Heli 36 HipNs 37 INDbells ● 38 INDchina 39 INDconga ● 40.
72 GM Keyboard V oice List No. Categor y Name 1 Piano GrandPno 2B ritePno 3 E.Grand ● 4 HnkyT onk ● 5E .Piano1 ● 6E .Piano2 ● 7 Harpsi. 8 Clavi.
73 Preset Drum Kit List No. 1 Accoustic Input V oice-1 V oice-2 Source Cat./No./Name Cat./No./Name pad1 K 17 BDaftty1 K 0 NoAssign r im1 K 0 NoAssign K 0 NoAssign pad2 S 1 Loosy K 0 NoAssign r im2 S 7.
74 Preset Drum Kit List No. 9 Ballade Input V oice-1 V oice-2 Source Cat./No./Name Cat./No./Name pad1 K 11 BD NN04C K 0 NoAssign r im1 K 0 NoAssign K 0 NoAssign pad2 S 110 S SStc k2 K 0 NoAssign r im2.
75 Preset Drum Kit List No. 17 Dance2 Input V oice-1 Voice-2 Sour ce Cat./No./Name Cat./No./Name pad1 k 12 BDDance9 K 0 NoAssign r im1 s 12 AnSStick K 0 NoAssign pad2 s 17 Dance05 K 0 NoAssign rim2 s .
76 Preset Drum Kit List No. 25 W orld Input V oice-1 V oice-2 Source Cat./No./Name Cat./No./Name pad1 P 13 Bongo Mu K 0 NoAssign r im1 P 80 Timb K 0 NoAssign pad2 P 48 Log H K 0 NoAssign r im2 P 39 Et.
77 Preset Drum Kit List No. 33 Bs.@Base Input V oice-1 Voice-2 Sour ce Cat./No./Name Cat./No./Name pad1 k 32 W alkik k 18 Sub3 r im1 K 0 NoAssign K 0 NoAssign pad2 s 118 Shotgun e 8 JNGLSN8 r im2 s 80.
78 Preset Drum Kit List No. 41 GM std 2 Input V oice-1 V oice-2 Source Cat./No./Name Cat./No./Name pad1 K 19 MapleA20 K 0 NoAssign r im1 K 0 NoAssign K 0 NoAssign pad2 S 98 Steel65 K 0 NoAssign r im2 .
79 Preset Song List T rigger Setup List Song Drum Kit No. Song Name No. Kit Name 1 Latiniq 1 Acoustic 2 ZEBULON 24 Zebulon 3J ungleNY 34 J ungleNY 4 BigDadd 40 GM std 1 5 Metizo 40 GM std 1 6 Muses 40.
80 MIDI Data Format 1. Channel Message When the [2-2. Channel 10 Propgram Change/Channel Ev ent Receiv e] (P . 54) in the utility mode is set to “10=off ”, the DTXPRESS will not receive channel message f or MIDI channel 10. 1.1 Key On Ke y Off Sends and receives data.
81 2.1 Parameter Change 2.1.1 GM system ON F0 7E 7F 09 01 F7 Sets all the data e xcept the MIDI master tuning data to its initial value . Sends and receives data. 2.1.2 XG system ON F0 43 1n 4C 00 00 7E 00 F7 “n” stands for de vice number. Executes the same process as GM system ON.
82 Transmitted Recognized Remarks Function ... Mode 1 : OMNI ON, POLY Mode 2 : OMNI ON, MONO o : Yes Mode 3 : OMNI OFF, POLY Mode 4 : OMNI OFF, MONO x : No Aux : All Sound Off xo : Reset All Cntrls xo : Local ON/OFF oo : All Notes OFF x o(123-127) Mes- : Active Sense oo sages: Reset xx System :Clock o o Real Time :Commands o o System : Song Pos.
83 Index G Gain ................................................................................................... 36 Gate Time .......................................................................................... 42 GM Keyboard Voice List .....
84 Index Mute Drum Part (Rhythm Mute) ............................................................. 18 Mute Drum V oice ........................................................................... 31 Mute Individual Drums ..............................
85 DRUMKIT BLANK CHAR T Drumkit Name Rev T ype Rev Time Rev Master Return V olume Re v Send Song Sel T empo Sel HH Sens Category pad1 rim1 pad2 rim2 pad3 rim3 pad4 rim4 pad5 rim5 pad6 rim6 pad7 rim7 open rimOpen close rimClose f ootClose splash pad9 pad10 V oice No .
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FCC INFORMA TION (U .S.A.) 1. IMPORTANT NOTICE: DO NOT MODIFY THIS UNIT! This product, when installed as indicated in the instructions con- tained in this manual, meets FCC requirements. Modifications not expressly approved by Yamaha may void your authority, granted by the FCC, to use the product.
V372400 Printed in J apan DTX Inf ormation http://www .y amaha.co .jp /english /product /drum/dtx /index.html.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Yamaha DTXPRESS è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Yamaha DTXPRESS - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Yamaha DTXPRESS imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Yamaha DTXPRESS ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Yamaha DTXPRESS, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Yamaha DTXPRESS.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Yamaha DTXPRESS. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Yamaha DTXPRESS insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.