Manuale d’uso / di manutenzione del prodotto Omni 37xx del fabbricante VeriFone
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VeriFone Part Number 22399, Revision B V ERI X O PERATING E NVIRONMENT S OFT P AY E-P AYMENT A PPLICATI ON V ERI X D EVELOPMENT T OOLS D EVELOPER T OOLK IT V ERI S HIELD S ECURITY A RCHITE CTURE O MNI.
All right s rese rved. No p art of the content s of this document may be rep roduced or transmitte d in any form wit hout the w ritten permission of V eriFone, Inc. The informa tion cont ained i n this docum ent is sub ject to chang e without not ice.
O MNI 37 XX I NSTAL LATION G UIDE 3 C ONTENT S P REFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audie nce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
L IST OF F IGURES 4 O MNI 37 XX I NSTALLA TION G UIDE C HAPTER 5 VeriFone Servic e and Support Re turn ing a Ter minal for S erv ice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 9 Accessor ies and Documentation . . . . . .
O MNI 37 XX I NSTAL LATION G UIDE 5 P REFACE This gui de is your pri mary source o f information f or setting up and inst alling the Omni 37xx family of te rminals. Audien ce This guide i s useful f or anyone inst alling and configuri ng the Omni 37xx terminal.
P REFACE Conventions Used in This Guide 6 O MNI 37 XX I NSTALL ATION G UI DE ScreenText - PRE Scre enT ext for m at is us ed whil e speci fying onscreen tex t, such a s text that y ou would enter at a comman d prompt, or to pr ovide an URL. http://www.
O MNI 37 XX I NSTAL LATION G UIDE 7 C HAPTER 1 T erminal Overview This chapter pr ovi des a brief descrip ti on of V eriFone’s Omni 37xx family of terminals. The Omni 37xx fami ly includes Omni 3700, Omni 3740, and Omni 3750 terminals . Omni 37xx The Omni 37xx terminal serie s repr esent s the shape of things to come in e-payment .
T E RMINAL O VERVIEW Omni 37 xx 8 O MNI 37 XX I NSTALL ATION G UI DE Features and Benefit s Exceptional Ease Of Use • Bold desig n i s sleek , styli sh, and li ghtweig ht for conveni entl y handi ng termi nal to consumer for PIN entr y or other inpu t.
O MNI 37 XX I NSTAL LATION G UIDE 9 C HAPTER 2 T erminal Setup This chapter desc ri bes terminal setup procedu re. Y ou will learn how to: • Select a location and pro tect the terminal fr om adverse Environment al Factors . See Selec t T erminal L ocat ion .
T E RMINAL S ETUP Unpack the Shi pping Carton 10 O MNI 37 XX I NSTALL ATION G UI DE Electric al Considerations • A void using this product during electric al storms.
T E RMINAL S ETUP Examine T e rminal Features O MNI 37 XX I NSTAL LATION G UIDE 11 4 Save the s hipping car ton and pa cking materi al for fu ture rep acking or movi ng the terminal .
T E RMINAL S ETUP Examine T erminal Featur es 12 O MNI 37 XX I NSTALL ATION G UI DE • Slow flashing green (r oughl y one flash per second) indic ates no paper in the pri nter . • Fast flashi ng green (roughly two flashes per secon d) indicates a pri nter mechanism error .
T E RMINAL S ETUP Establish T elepho ne Line Connect ions O MNI 37 XX I NSTAL LATION G UIDE 13 • Tw o RJ45-type modular jacks (ser i al port s) are f or attac hing optional peripheral devi ces. • RS232 port, icon at right , conn ects a V eriFone CR 600 check reader or other peripheral device.
T E RMINAL S ETUP Instal l Paper Roll 14 O MNI 37 XX I NSTALL ATION G UI DE The internal ther mal printer uses a roll of singl e-ply , thermal-sensit ive paper 58 millimeters (2.25 inches) wide and about 25-33 meters (82-108 feet) long. T o Ins t all a Pap er Rol l 1 T urn on the termin al.
T E RMINAL S ETUP Install P aper Roll O MNI 37 XX I NSTAL LATION G UIDE 15 3 If there is a p artial rol l of pa per i n the printer tr ay , remove it by l if ting it up (see Figure 6 ).
T E RMINAL S ETUP Install/Rep l ace MSAM Cards 16 O MNI 37 XX I NSTALL ATION G UI DE 7 Close the co ver by gently pressi ng directl y on the p aper roll cover until it cl icks shut. Allow a small amount of p aper to extend out side the cover (see Figure 8 ).
T E RMINAL S ETUP Insta ll/Replac e MSAM Car ds O MNI 37 XX I NSTAL LATION G UIDE 17 Figure 9 MSAM Compar tment Door and Locki ng Screw 4 The MSAM cardholders are now accessi bl e. Each cardholder consi st s of a hinged tilt- up cover attached to a connector base.
T E RMINAL S ETUP Connect Optional Device(s) 18 O MNI 37 XX I NSTALL ATION G UI DE 9 Close the cardhol der by pi voting the cover back to it s connector base (see Figu re 1 1 ). 10 Lock each MSAM c ardholder by sliding it s lockin g plate, as shown by the LOCK arrow , until the plate stop s (see Figure 10 ).
T E RMINAL S ETUP Connect Optional Device(s) O MNI 37 XX I NSTAL LATION G UIDE 19 If a cable is not already co nnect ed to the smart card reader or PINp ad 501, insert the small modular plug on one end of the i nterface cabl e into the optional device’ s modular j ack.
T E RMINAL S ETUP Connect T erminal Power Pack 20 O MNI 37 XX I NSTALL ATION G UI DE Figure 13 CR 600 Check Reader Connection External Printers Supported Although most Omni 37xx vari ants have an inter nal thermal printer , it may be convenient t o print larger prin t runs (for example, da il y or weekly report s) to an external printer .
T E RMINAL S ETUP Connect T erminal Power Pack O MNI 37 XX I NSTAL LATION G UIDE 21 Figure 14 Omni 37xx Power Pack Connection • T o lock the connecto r into the power port, align the pl astic lock t ab so it point s up. Insert the connector , then twist it to the l eft.
T E RMINAL S ETUP Routing The Cables Using W ir e Clips 22 O MNI 37 XX I NSTALL ATION G UI DE Routin g The Cable s Using Wire C lips Since the Omni 37xx termi nal i s a hand-over solution, make sur e the cables are routed loosel y . Use the two wire clip s provided with each te rminal to organize loose cables.
T E RMINAL S ETUP Magnetic Car d Reader Use O MNI 37 XX I NSTAL LATION G UIDE 23 3 When the LCD screen indicate s the tr ansaction is completed, remove th e card.
T E RMINAL S ETUP Magnetic Car d Reader Use 24 O MNI 37 XX I NSTALL ATION G UI DE.
O MNI 37 XX I NSTAL LATION G UIDE 25 C HAPTER 3 Specifications This chapter discus ses power requirement s, dimensions and other speci fications of the Omni 37xx ter minal.
S PECIFICATIONS 26 O MNI 37 XX I NSTALL ATION G UI DE.
O MNI 37 XX I NSTAL LATION G UIDE 27 C HAPTER 4 Maintenance The Omni 37xx has no user-maint ainable par ts. Clean ing the T erminal T o clean the terminal, use a clean cloth sli ghtl y dampened with water and a drop or two of mild soap . For stubbor n st ai ns, use alcohol or an alcohol- based cleaner .
M AINTENANCE Smart Car d Reader 28 O MNI 37 XX I NSTALL ATION G UI DE.
O MNI 37 XX I NSTAL LATION G UIDE 29 C HAPTER 5 V eriFone Service an d Suppor t For Omni 37x x terminal probl ems, contac t your l ocal V eriFone represent ative or service prov ider . For Omni 37x x product serv ice and r epair i nformation: • USA – V eriFone Servi ce and Support Gr oup, 1-800-834-9133 , Monday - Friday , 8 A.
V ERI F ONE S ERVICE AND S UP PORT Accessories and Documentation 30 O MNI 37 XX I NSTALL ATION G UI DE 5 Describe the problem(s) and prov ide the shi pping addre ss where t he rep ai red or repl acement unit must be returned. 6 Keep a record of the foll owing items: • Assigned MRA number (s).
V ERI F ONE S ERVICE AND S UP PORT Accessories and Documentation O MNI 37 XX I NSTAL LATION G UIDE 31 T elephone Line Cord 00124-17 2.1-meter (7 -foot) telephone l ine cor d, black color , with modular RJ1 1-type connecto rs Powe r Pa ck Contact your local V eriFone distribut or to deter mine which power p ack or power cord fit s your needs.
V ERI F ONE S ERVICE AND S UP PORT Accessories and Documentation 32 O MNI 37 XX I NSTALL ATION G UI DE.
O MNI 37 XX I NSTAL LATION G UIDE 33 C HAPTER 6 T roubleshooting Guidelines The troublesho oti ng guidelines provi ded in the following section are included to assist you in suc cessfully inst alling and conf igur ing your Omni 37xx termina l.
T ROUBLESHOOTING G UIDELINES Printe r Does Not Pr int 34 O MNI 37 XX I NSTALL ATION G UI DE • Replace the telephone cable that connects t he terminal wit h a cable you know is working correct ly . • If the probl em persi sts, cont act your local V eriFone serv ice provider for assi stanc e.
T ROUBLESHOOTING G UIDELINES Keypad Does Not Respond O MNI 37 XX I NSTAL LATION G UIDE 35 Ke yp ad Do es Not Respo nd If the keypad does not respond pro perly: • Check the LCD sc reen. If it displays the wrong character or nothing at all when you press a key , follow the step s outlined in T ransactions Fail T o Process .
T ROUBLESHOOTING G UIDELINES T ransactions Fail T o Pr ocess 36 O MNI 37 XX I NSTALL ATION G UI DE.
O MNI 37 XX I NSTALLA TION G UIDE 37 I NDEX A accessori es 30 cables for opt ional peripheral s 30 document ation 31 download cables 30 ordering 31 p aper ro ll spin dle 31 power p acks 31 telephone l.
I NDEX 38 O MNI 37 XX I NSTALLA TION G UIDE tabl e of supported devices 18 PINpad connecting 18 power p ack AC version 31 connecting 20 DC version 31 ordering 31 printer p aper ro ll spin dle 31 troub.
Omni 37xx Installation Guide VeriFone Part Nu mber 22399, Rev ision B V ERIX O PERATING E NVIRONMENT S OFT P AY E-P AYMENT A PPLICATION V ERIX D EVELOPMENT T OOLS D EVELOPER T OOLK IT V ERI S HIELD S .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il VeriFone Omni 37xx è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del VeriFone Omni 37xx - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso VeriFone Omni 37xx imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul VeriFone Omni 37xx ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il VeriFone Omni 37xx, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del VeriFone Omni 37xx.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il VeriFone Omni 37xx. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo VeriFone Omni 37xx insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
