Manuale d’uso / di manutenzione del prodotto K790A del fabbricante Sony Ericsson
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This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 1 Contents Contents Getting Started .................. . 4 Assembly, SIM card, battery, turning on, help, calls. Getting to Know the Phone ......... ........
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 2 Contents Sony Ericss on GSM 850/18 00/1900 This user guide is published by Son y Ericsson, without an y warranty.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 3 Contents 1 Restrictions: Sof tware is confidential copyright ed information of Sun and title to a ll copies is reta ined by Sun and/or its licensors.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 4 Getting Started Getting Started Assembly, SIM card, battery, turning on, help, calls. More informatio n and downloads are available a t www.sonyericsson. com/support.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 5 Getting Started SIM Card and Battery To insert SIM card and battery 1 Remove the ba ttery co ver. 2 Slide the SIM card into its holder with the contacts facing down.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 6 Getting Started Turning on your Phone Make sure the phone is charged and a SIM card inserted be fore turning it on. After turning on, use the setup wizard to quickly and easily prepa re for use.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 7 Getting Started Help in y our Phone Help and information is available in your pho ne at any time. To use the setup wizard } Settings } the General tab } Set up Wizard and se lect an option: • Settings Download • Basic Setup • Tips and Tricks .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 8 Getting to Know the Phone Getting to Know the Phone Phone overview, icons, menus, entering letters, activity me nu, file manag er, memory card. Phone overv iew 1 2 3 4 5 6 7 8 9 12 15 17 10 11 12 13 14 15 16 17 18 19 34 20 Some icons on keys may differ .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 9 Getting to Know the Phone 1 Ear spea ker 2 Photo key: (left) fr om standby , view camera album pictures in full view or (lower) with the camer a for shoot modes.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 10 Getting to Know the Phone Menu Overview PlayNow™* Internet* Entertainment Online Services* Video Play.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 11 Getting to Know the Phone Calls** Organizer All Answe red D iale d Miss ed Alarms Applications Calendar.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 12 Getting to Know the Phone Navigation The main menus ar e shown as icons. Some submenus incl ude tabs. Scroll to a tab by pressing the navigation key left or right an d selecting an option.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 13 Getting to Know the Phone - Pres s a number key a nd } Call to speed dial. Press f or shortcuts when br owsing % 62 To use Internet keypad shortcuts or access keys .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 14 Getting to Know the Phone Status Bar Some of the icons that may appear: Shortcuts Use keypad shortcuts to quickly go to a menu, and you can use pr edefined navigation key sho rtcuts to quickly reach certain functions.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 15 Getting to Know the Phone Phone Languag e Select the language to use in the phone menus or when writin g text. To change the phone language } Settings } General tab } Language } Phone Language .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 16 Getting to Know the Phone To enter letters using T9 Text Input 1 To enter text, you have to be in a function where text input is possible, for example, } Messaging } Write New } Text Message .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 17 Getting to Know the Phone • Running Apps – applications that are running in the backgr ound. Select an application to r e turn to it or press to end it.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 18 Getting to Know the Phone File manager menu tabs The file manager is divided into three tabs, and icons a re included to indicate where the files are saved.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 19 Calling Calling Calls, contacts, voice control, call options. Making and Receiving Calls Before you can m ake or receive any calls, you mu st turn on your phone and be within range of a network.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 20 Calling To turn the loudspeaker on or off during a voice call } More } Turn On Speaker or Turn Off Speaker . To change the ear speaker volume Press to incr ease or to decrease the ea r speaker volume during a call.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 21 Calling Default contact If Phone Contacts is selected as default, your contacts show all the information saved i n Contacts . If you select SIM C ontacts as default, your contacts show inf ormation depending on the SIM card.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 22 Calling To view memory status } Contacts } More } Options } Advanced } Memory Status . Using Contacts Contacts can be used in many ways. Below you can see how to: • call phone and SIM contacts.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 23 Calling To edit a phone contact 1 } Contacts and select a co ntact } More } Edit Contact . 2 Scroll to the r elevant tab and select the field to edit } Edit .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 24 Calling If you add contac ts with pictures to speed dial positions, the contact pictures appear for easy refere nce % 22 To add a picture, ringtone sound or video to a phone con tact .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 25 Calling To record a nother voice co mmand for a contact } New V oice Cmd. } Add again and repeat steps 2-4 abov e. Caller name Hear your reco rded contact name when you receive a call from that contact.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 26 Calling To activate voice answering and record voice answer commands 1 } Settings } the General tab } Voice Control } Voice Answer } Activ ate . 2 Instructions appear .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 27 Calling To deactivate a call forward Scroll to the forward option } Deactivate . More than One Call Handle more than one call simultaneo usly. Call waiting service When this is activated you hea r a beep if you re ceive a second call.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 28 Calling To add a new participant 1 } More } Hold to put the joined calls on hold. 2 } More } Add Call and call the next person to add to the confe rence call.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 29 Calling Restricted Dialing Restrict outgoing a nd incoming calls. A password from yo ur service provider is required. The following calls can be restric ted: • All Outgoing – all outg oing calls.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 30 Calling Call Time and Cost During a call, the duration of the call is shown. You can check the duration of your last call, outgoing calls and the total time of your calls.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 31 Messaging To create a group of numbers and email addresses 1 } Contacts } More } Options } Groups } New Group } Add . 2 Enter a name for the group } Continue .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 32 Messaging To set a service center number 1 } Messaging } Settings } Text Message } Service Center . If the service center number is saved on the SIM card it is shown.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 33 Messaging If New Events is set to Popup , you are asked if you want to read the text message. } Yes to read the message or } No t o r e ad i t l a t er . W h e n y ou h a v e read the text message } More for options or press to close the message.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 34 Messaging To turn long messages on } Messaging } Settings } Text Message } Max. Msg. Len gth } Max. Available . Templates for text messages Add a new template or save a message as a templ ate in your phone % 33 To save a message .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 35 Messaging If no Internet pro file or message server exists, you can rece ive all the settings for MMS automatical ly from your service provider or from www.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 36 Messaging To set automatic download } Messaging } Settings } Picture Message } Auto Download to view and select one of the following: • Always – automatic download.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 37 Messaging 2 } Continue and se lect a recipient to send the message to or select a template from the list } Use } Continue if the template is edited. Voice Messages Send and receive a so und recording as a voice m essage.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 38 Messaging • Enter settings manually • Ask your email provider f or settings information.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 39 Messaging • Incoming Server , enter the server name. • Userna me , enter the username for the email acc ount. • Password , enter the password for the email acc ount.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 40 Messaging To save an email message 1 } Messaging } Email } Inbox . 2 Select a mess age } More } Save Message } Saved Email . To reply to an email message 1 Select the message in the inbox to reply to } More } Reply or open the messag e } Reply .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 41 Messaging My Friends Connect and log in to the My friends server to communicate onl ine with your favorite friends.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 42 Messaging Chat group A chat group can be started by your service provider, by an individual My friends user or by yourself. You can save chat grou ps by saving a chat invitation or by sea rching for a specific chat group.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 43 Imaging Imaging Camera, video, blog, pictures. Camera and Video Recorder Take pictures and recor d video clips to save, view and send in mes sages. Camera buttons and keys To take a picture or record vid eo 1 Slide open the lens cover.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 44 Imaging Camera settings When you are in the viewf inder } Settings for options to adjust and enhance your pictures and video clips before taking or recording the m.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 45 Imaging • Twilight Landscape – a scenic picture at night. • Twilight Portrait – for exampl e, for a subject pictur e at night. • Landscape – a scenic pictur e.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 46 Imaging • Turn On Time and Date (camer a) – add time and date to a picture to appear as text in the lower right corner . View in 1:1 size or use zo om when viewing a picture to see the text.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 47 Imaging A text message is sent to your phone with your Web address and log-in information. You can forward the text message for othe rs to access your Web page photos.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 48 Imaging 4 Remove the memory car d from your phone and insert it into the memory card slot in your printer . 5 Follow instructions that may appear on the printer and in printer documentation.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 49 Imaging To receive a picture } Settings } Connectivity and select a transfer method.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 50 Imaging To connect to a remote screen } File Manager } Pictures } View } More } Remote Screen . % 66 To add a device to your phone . PhotoDJ™ Edit files using PhotoDJ™.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 51 Entertainment Entertainment Handsfree, Music and Video player, radio, PlayNow™, MusicDJ™, VideoDJ™, themes , games and more.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 52 Entertainment Transferring music Disc2Phone comput er software an d USB drivers are included on the CD that comes with the phone. Use Disc2Phone to transfer music from CDs or your computer to the phone memory or a memory card in your phone.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 53 Entertainment Browsing files Browse music files and video clips : • Artists – lists music file s you have transferred usin g Disc2Phone. • Tracks – lists all music f iles (not ringtones) in your phone and on a memory car d.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 54 Entertainment • Delet e – remove a file from the playlist. In user -created pla ylists only the refer ence to the file is rem ove d. I n th e Tracks list, the file is perman en tly deleted from the memory .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 55 Entertainment To listen to the radio Connect the handsfree to your phone } Radio . Radio controls • Search for a broadcast ing frequency . • Press or to move 0.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 56 Entertainment Before yo u start If required settings are not in your phone % 60 Settings . To listen to PlayNow™ music } PlayNow™ and select m usic from a list.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 57 Entertainment MusicDJ™ Compose and edit your own melodies to use as ringtones. A melody c onsists of four types of tracks – Drums , Basses , Chor ds , and Accents .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 58 Entertainment To edit a selected picture } Edit for options: • Durat ion – to select the display time for the picture. • Delet e – to remo ve the pictur e.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 59 Entertainment To record a sound 1 } Entertainment } Record Sound . 2 W ait until you hear a tone. When the rec ordi ng s tar ts, Recording... and a timer appear .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 60 Connectivity Connectivity Settings, using Internet, RSS, synchronizing, Bluetooth, infrared, USB cable, update service. Settings Settings may alr eady be entered when you buy your phone.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 61 Connectivity • Enter Address – enter the addr ess of a W eb page. • Search Internet – use Google to searc h. • Histo ry – list of pr eviously visited W eb pages.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 62 Connectivity To work with bookmarks 1 } Internet } More } Go to } Bookma rks and select a bookmark } More . 2 Select an option, such as sendi ng a bookmark as a text m essage.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 63 Connectivity Before you start If settings are no t in your phone % 60 Settings . To select a profile for Java } Settings } the Connectivi ty tab } Internet Settings } Settings for Java and select an In ternet profile.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 64 Connectivity To set and use RSS reader options } Messaging } RSS Reader } More and select an op tion.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 65 Connectivity Bluetooth™ Wireless Technology The Bluetooth function makes wireless connection to other Bluetooth devices possible. You can: • connect to handsfree devices.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 66 Connectivity To add a device to your phone 1 } Settings } the Connectivi ty tab } Bluetooth } My Devices } New Device to search for av ailable devices. Make sure the other device is vi sible.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 67 Connectivity To send an item 1 Select an item , for example } Contacts and select a co ntact. 2 } More } Send Contact } Via Bluetooth . 3 Select the device to send the item to } Select .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 68 Connectivity Infrared Port If your computer supports infrared, you can install th e Sony Ericsson PC Suite on your computer to synchronize, transfer files, use the phone as modem and more via infrared.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 69 Connectivity To use file transfer mode 1 Connect the USB cable to the pho ne and the computer. 2 Phone : Select File Transfer or } Settings } the Connectivi ty tab } USB } USB Connection } File Transfer .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 70 Connectivity To use phone mode 1 Computer: Install the Sony Ericsson PC Suite from the CD that came wi th your phone. 2 Computer: Start PC Su ite from Start/ Programs/Sony Erics son/PC Suite.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 71 More Features More Features Alarm clo ck, calend ar, task s, profiles, time and date, SIM card lock, etc. Alarms Set an alarm for a specific time or specific days t o recur on.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 72 More Features To set when reminders should sound 1 } Organizer } Calend ar } More } Advanced } Reminders . 2 } Always for a reminder to sound even when the phone is tur ned off or set to silent.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 73 More Features To set when reminders should sound 1 } Organizer } Tasks and select a task } More } Reminders . 2 } Always for a r eminder to sound even when the phone is turned off or set to silent.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 74 More Features Calculator The calculator can add, s ubtract, divide and multiply. To use the calculator } Organizer } Calculat or . • Press or to select ÷ x - + .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 75 More Features To reset code memo 1 } Organizer } Code Me mo and enter any passcode to a ccess the code memo. The checkword and codes that are then shown are inco rrect.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 76 More Features If you enter yo ur PIN incorrectly three times in a row, the S IM card is blocked. This is indicate d by the message PIN Blocked . To unblock it, you need to enter your PUK (Per sonal Unblocking Key).
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 77 More Features To unlock the phone If the phone lock is on, enter your code } OK . To edit your phone lock code } Settings } the General tab } Security } Locks } Phone Protection } Change Code .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 78 Troubleshooting Troubleshooting Why doesn’t the phone work the way I want it to? This chapter list s some problems that you might encounter when using your phone.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 79 Troubleshooti ng I cannot turn on the phone Possible cause : The battery is discharged. Solution : Recharge the battery % 5 To charge the battery . Solution : Turn the phone on with the charger attached.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 80 Troubleshooting I cannot use MMS/picture messages on my phone Possible cause : Your subscription does not include data capability. Solution : Please contact your servi ce provider.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 81 Troubleshooti ng If you select Reset Settings , the changes that you have made to settings will be deleted.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 82 Troubleshooting No Netw. Coverage Possible cause : Your phone is in flight mode. Solution : Restart the phone in normal mode % 7 Flight Mode Menu . Possible cause : Your ph one is not receiving a ny radio signal, or the received si gnal is too weak.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 83 Important Inform ation PUK blocked. Contact provider. Possible cause : You entered your personal unblocking key code (PUK) incorrectly 10 times in a row. Solution : Contact your servic e provider.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 84 Important Info rmation In the unlikely even t that your product needs service please co ntact the de aler from whom it was purchased or one of our ser vice partners.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 85 Important Inform ation New Zealand 0800-100150 questions.NZ@support.so nyericsson.com Norway 815 00 840 questions .NO@support.sonyericsson.com Philippines 02-6351860 questions.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 86 Important Info rmation • Do not atte mpt to disassemble or modify yo ur product.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 87 Important Inform ation to suspect that interf erence is taking plac e, immediately turn off your mo bile phone. Contact your card iologist for more informati on.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 88 Important Info rmation For phones sold in the US, before a phone model is available for sale to the pub.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 89 Important Inform ation You are granted this lice nse for a term of the useful life of this Device. You can terminate this license by transferring all your rights to the Device on wh ich you have rece ived the Software to a third par ty in writing.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 90 Important Info rmation 3 This warran ty does not cover any f ailure of the Product due to n ormal wear .
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 91 Important Inform ation models sold in other EU countries. It ma y not be possible to repair SIM-locked Products. ** In some countries/regions additional info rmation is requested.
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 92 Index Index A activity menu ....... ................................. 16 alarms .................................................. 71 animation ..........
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 93 Index Disc2Phone .......................................... 52 display, brig htness ............................... 77 downloading files .................
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 94 Index microphone .......................................... 19 MMS See picture messages ................ 34 music transferring ...........................
This is th e Int ernet versi on of th e use r's gui de. © Prin t only for p rivate use. 95 Index SIM card contact numbers .......................... 21 copying to/from ............................ 22 lock and unblock .......................... 75 SMS See text messages .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Sony Ericsson K790A è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Sony Ericsson K790A - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Sony Ericsson K790A imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Sony Ericsson K790A ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Sony Ericsson K790A, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Sony Ericsson K790A.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Sony Ericsson K790A. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Sony Ericsson K790A insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.