Manuale d’uso / di manutenzione del prodotto Q1922-E del fabbricante Axis
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USER MANUAL AXIS Q19 Thermal Camera Series AXIS Q1910 Thermal Network Camera AXIS Q1910-E Thermal Network Camera AXIS Q1921 Thermal Network Camera AXIS Q1921-E Thermal Network Camera AXIS Q1922 Therma.
Notices This manual is intende d for administrators and users of AXIS Q1910/-E/AXIS Q19 21/-E/AXIS Q1922/-E Thermal Network Cam era, and is applicable for firmware release 5. 20 and later. It includes instructions for using and managing the camera on yo ur network.
3 AXIS Q19 Series - Table of contents Table of contents Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Key feature s .
4 AXIS Q19 Series - Table of contents General performance considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Index . . . . . . . . . . . . . . . . . . . . . . . . .
5 AXIS Q19 Series - Product overview Product overview This manual applies to the following products: • AXIS Q1910 Thermal Network Camera (indoor use) • AXIS Q1910-E Thermal Network Camera (outdoor.
6 AXIS Q19 Series - Product overview • Audio support AXIS Q19 Series supports two-way audio. • Extended support for Pan/Tilt heads AXIS Q19 Series supports Axis Pan/Tilt heads as well as products from othe r suppliers. See www.axis.com for a full list of supported products.
Status indicator LED Screw mount for wall/ceiling stand AXIS Q1910/Q19 21/Q1922 AXIS Q1910-E/Q19 21-E/Q1922-E 7 AXIS Q19 Series - Product overview Hardware overview Audio in Audio out Network connecto.
8 AXIS Q19 Series - Product overview Unit connectors Network connec tor - RJ-45 Ethernet connector. Supports PoE (Power over Et hernet, class 3). Note: Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network cable (STP) may be appropriate or required.
9 AXIS Q19 Series - Product overview Control button - The control button is used for • Restoring the camera to fa ctory default settings, see Resetting to the factory default settings, on page 49 . • Connecting to AXIS Internet Dynamic DNS Service, see page 42 .
10 AXIS Q19 Series - Product overview LED indicators Network Green Steady for connection to a 100 Mbit/s network. Flashes for network activity. Amber Steady for connection to 10 Mbit/s network. Flashes fo r network activity. Unlit No network conn ection.
11 AXIS Q19 Series - Accessing the camera Accessing the camera To install the thermal network camera, refer to th e Installation Guide supplied with your product. The thermal network camera can be used with most standard operating systems and browsers.
12 AXIS Q19 Series - Accessing the camera Access from the Internet Once connected, the camera is accessible on you r local network (LAN). To access the camera from the Internet you must configure your broadband router to allow incoming data traffic to the camera.
13 AXIS Q19 Series - Accessing the camera Focus adjustment - AXIS Q1921/-E/Q1922/-E If required, follow these instructions to focus AXIS Q1921/-E/Q1922/-E : 1. Unscrew the stop screw on the lens , using a slotted screwdriver 1.8 mm. 2. Adjust lens to focus as required.
14 AXIS Q19 Series - Accessing the camera The Live View page If your network camera has been customiz ed to meet specific requirements the bu ttons and other items described below may or may not be displayed on the Live View page. The following provides an overview of each available button.
15 AXIS Q19 Series - Accessing the camera AMC audio cont rols AMC audio buttons control the speakers and microphone connected to the computer. The buttons are only visible when audio is enabled. Speaker buttons – Click to switch the sound on or off.
16 AXIS Q19 Series - Video Streams Video Streams The network camera provides se veral image and video stream formats. Your re quirements and the properties of your network will determine the type you use. The Live View page in the network came ra provides access to H.
17 AXIS Q19 Series - Video Streams AXIS Media Control (AMC) The recommended method of accessing live video from the network camera is to use the AXIS Media Control (AMC ) in Internet Explorer in Windows. The AMC Control Panel can be used to configure various video and audio se ttings.
18 AXIS Q19 Series - Setup Tools Setup Tools The network camera can be configured by users with administrat or or operator rights. To access the product’s Setup tools, click Setup in the top right-hand corner of the Live View page.
19 AXIS Q19 Series - Video & Audio Video & Audio Click to access the online help that explains the Setup tools. Video Stream The video stream settings are in four tabs: •I m a g e • Audio • H.264 •M J P E G Image Image Appearance Use these set tings to modify the image resolu tion and compression .
20 AXIS Q19 Series - Video & Audio Text, date and time can also be used as an overlay . Click for information on available options. Text, date and time overlay Preview For a preview of the image before saving, select video format and Open . The pixel co unter shows the number of pixels in an area of the image.
21 AXIS Q19 Series - Video & Audio MJPEG Frame Size Control To control the bandwidth and storage used by the Motion JP EG video stream the maximum frame size can be limited. The Default option provides consistently good ima ge quality at the expense of increase d bandwidth and storage usage whenever image activity increase s.
22 AXIS Q19 Series - Video & Audio Gain - This setting controls the maximum gain. Lowering th e gain reduces the contrast in the t hermal image. Once satisfied, click Save. Click View... to view the video stream with the current configuration. Please see the online help files for a description of each available setting.
23 AXIS Q19 Series - Video & Audio Note: The Talk/Listen button is configured from the Audio tab in the AMC Control panel (see AXIS Media Control (AMC), on page 17). • Simplex - Thermal Network Camera speaker only . Audio is transmitted from the clie nt to the camera and played by the speakers connected to the camera.
24 AXIS Q19 Series - Video & Audio Record To record a new clip using the microphone: 1. Select the Record radio button. 2. Enter a descriptive Name . 3. If the recording should not start immediately upon clicking the Record... button, enter th e number of seconds to wait before recording actually starts.
25 AXIS Q19 Series - Live View Config Live View Config Layout The settings on this page are used to customize the appearance of the Live View page. Stream Profile From the Stream Profile drop-down list, select the stream profile that is to be used for th e Live View page.
26 AXIS Q19 Series - Live View Config Viewer Settings Check Show viewer toolbar to display the AXIS Media Control (AMC) or th e QuickTime viewer toolbar under the video image in your browser. The administrator can disable the installation of the H.264 decoder included with AMC.
27 AXIS Q19 Series - Live View Config Output Buttons The output buttons are used to manually activ ate and inactivate devices connected to the output ports, for example to switch a light on and off.
28 AXIS Q19 Series - PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Installing a Pan/Tilt device The network camera must be placed in a P/T device, in order to enable Pan/Tilt control fr om the camera. See www.axis.com for a list of compatible devices. To install a Pan Tilt device follow these instructions: 1.
29 AXIS Q19 Series - PTZ (Pan Tilt Zoom) Guard Tour A guard tour displays the video stream from different preset positions, one-by-one, in a pre- determined order or randomly, and for configurable time periods. The guard tour will keep running after the user has logged off or closed the browser.
30 AXIS Q19 Series - PTZ (Pan Tilt Zoom) Control Queue Settings Enable PTZ Con trol Queue - This enables the queuing funct ion and displays the user's status and position in the queue on the Live View page. Limit number of users in queue to - This can be specified up to 100.
31 AXIS Q19 Series - Applications Applications The Applications feature allows you to upload third-pa rty applications for use on this device. Listed under Setup > Applications > Packages are the applications that have already been insta lled. Click on the name to view the menu options – Settings, License and About.
32 AXIS Q19 Series - Events Events Pre-defined parameters, known as an event or Event Type can trigger certain actions in the camera. A common event type is an alarm that causes the camera to upload images. Many event types use an Event Serv er to receive uploaded images.
33 AXIS Q19 Series - Events Triggered Event A triggered event can be activated (triggered) by: • Input ports – A signal from an alarm device connected to an input port • Manual trigger – The e.
34 AXIS Q19 Series - Events Notes: • Pre-trigger and post-trigger buffers will be lost if the connection to the event server fails • The maximum length of the pre-/post-buffer depend s on the video image size and selected frame rate • If the pre- or post-buffer is too large for the camera’s internal memory, the buffer length is reduced.
35 AXIS Q19 Series - Events Motion Detection Motion detection is used to generate an alarm whenever moveme nt occurs (or stops) in the camera’s field of view.
36 AXIS Q19 Series - Events Please see the online help for descriptions of each available option. High level Only very large objects trigger motion detection An object that appears in the reg ion will.
37 AXIS Q19 Series - Recording List Recording List The Recording List web page contains a list of recordings made to the SD memory card. It shows ea ch recording's start time, length, the event type, and indicates if the recording is lo cked so that it can neither be deleted nor recorded over.
38 AXIS Q19 Series - Recording List Storage - Select a group of recordings based on where t he recordings are stored. Sort - Select whether the filtered recording list should be so rted in ascending or descending order of start time. Results - Select how many recordings to view in the window at one time.
39 AXIS Q19 Series - System Options System Options Security Users User access control is enabled by default. An administrator can set up other users, by giving these user names and passwords.
40 AXIS Q19 Series - System Options IEEE 802.1X IEEE 802.1X is a standard fo r port-based Network Admission Control providing secure authentication of wired and wireless network devices. IEEE 802.1X is based on EAP (Extensible Authent ication Protocol).
41 AXIS Q19 Series - System Options Date & Time Current Server Time Displays the current date and time (24h clock). The time can be displayed in 12h cl ock format in the overlay (see below). New Server Time Select your time zone from the drop-down list.
42 AXIS Q19 Series - System Options Use the following I P address - To use a sta tic IP address for the network ca mera, check the radio button and then make the following settings: • IP address – Specify a unique IP address for your camera.
43 AXIS Q19 Series - System Options Use the following D NS server address - Enter the desired DNS server by specifying the following: • Domain name - Enter the domain(s) to search for the host name used by the network came ra. Multiple domains can be separated by semicolons (;).
44 AXIS Q19 Series - System Options Use manu ally selec ted NAT rou ter - Select this option to manually select a NAT router and enter the IP a ddress for the router in the field provided. If a router is not manually specified, th e network c amera automaticall y searches for NAT routers on your network.
45 AXIS Q19 Series - System Options SMTP (email) Enter the host names (or IP addresses) and port numbers for your primary and secondary mail servers in the f ields provided, to enable the sending of notifications and image email mess ages from the camera to predefined a ddresses via SMTP.
46 AXIS Q19 Series - System Options Bonjour The network camera includes support for Bonjour. When enabled, the camera is automatically detected by operating systems and clients that support this protocol. Storage SD Card The Disk Management window is used to set up and ma nage local storage.
47 AXIS Q19 Series - System Options Default - The default button should be used with caution. Click this returns the camera’s setting to the factory default va lues (including the IP address). Upgrade Server - See Upgrading the firmware , on page 5 0 .
48 AXIS Q19 Series - About Advanced Scripting Scripting is an advanced function that enables you to customize and use scripts. Caution! Incorrect scripting may cause unexpected beha vior or even cause loss of contact with the unit. If a script does cause problems, reset the unit to its factory default settings.
49 AXIS Q19 Series - Resetting to the factory default settings Resetting to the factory default settings To reset the camera to the original factory default settings, go to the System Options > Mai.
50 AXIS Q19 Series - Troubleshooting Troubleshooting Checking the firmware Firmware is software that determines the functionality of network cameras. One of your first actions when troubleshooting a problem should be to check the current firmware version.
51 AXIS Q19 Series - Troubleshooting Axis Support If you contact Axis support, please help us resolve your problem expediently by providing a Server Report and a detailed description of the problem. The Server Report contains important information about the server and its software, as well as a list of the current parameters.
52 AXIS Q19 Series - Troubleshooting Symptoms, possible causes , and remedial action Problems setting the IP address When using ARP/Ping Try the installation again. The IP address must be set within two m inutes after power has been applied to the camera.
53 AXIS Q19 Series - Troubleshooting For further assistance, please contact your reseller or see the support pages on Axis web site at www.axis.com/techsup The Status and Network indicator LEDs are flashing red rapidly Hardware failure Contact your Axis dealer.
54 AXIS Q19 Series - Technical Specifications for AXIS Q1910/-E Technical Specifications for AXIS Q1910/-E Function/group Item Specification Camera Models AXIS Q1910 (indoor) AXIS Q1910-E (outdoor) Image sensor U ncooled Micro bolometer 160x128 pixels Lens f 13 mm, F1.
55 AXIS Q19 Series - Technical Specifications for AXIS Q1910/-E System Integration Application Programming Interface Open API for software integration, includ ing the ONVIF specification available at www.onvif.org, as well as VAPIX® and AXIS Camera Application Platform, specifications availa ble at www.
56 AXIS Q19 Series - Technical Specifications for AXIS Q1910/-E Video management software (not included) AXIS Camera Station - Video management software for viewing and recording up to 100 cameras See www.
57 AXIS Q19 Series - Technical Specifications for AXIS Q1921/-E Technical Specifications for AXIS Q1921/-E Function/group Item Specification Camera Models AXIS Q1921 (indoor) 10 mm and 19 mm AXIS Q192.
58 AXIS Q19 Series - Technical Specifications for AXIS Q1921/-E Audio Audio streaming Two-way, full-duplex Audio compression AAC LC 8/16 kHz G.711 PCM 8 kHz G.
59 AXIS Q19 Series - Technical Specifications for AXIS Q1921/-E Storage conditions -40 ºC to 60 ºC (-40 ºF to 140ºF) Approvals EN 55022 Class B, EN 61000-3 -2, EN 61000-3-3, EN 55024, EN 50121-4, .
60 AXIS Q19 Series - Technical Specifications for AXIS Q1922/-E Technical Specifications for AXIS Q1922/-E Function/group Item Specification Camera Models AXIS Q1922 (indoor) 10 mm and 19 mm AXIS Q1 9.
61 AXIS Q19 Series - Technical Specifications for AXIS Q1922/-E Audio Audio streaming Two-way, full-duplex Audio compression AAC LC 8/16 kHz G.711 PCM 8 kHz G.
62 AXIS Q19 Series - Technical Specifications for AXIS Q1922/-E General performance considerations When setting up your system, it is important to consider how various settings and situ ations will affect perfo rma nce.
Index A Action Buttons 11, 22 Active/Inactive 22 Alarm 7, 29 AMC 9 ARP/Ping 35 Audio 17 Audio input 19 Audio output 20 Audio Settings 19 AXIS Media Control 19 B Backup 40 Bit Rate 17 Bonjour 9 Buffer .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Axis Q1922-E è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Axis Q1922-E - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Axis Q1922-E imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Axis Q1922-E ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Axis Q1922-E, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Axis Q1922-E.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Axis Q1922-E. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Axis Q1922-E insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
