Manuale d’uso / di manutenzione del prodotto 10P02-MA-NM del fabbricante Sharp
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Printed in Malaysia Imprimé en Malaisie Impreso en Malasia TINS-E595WJQZ 10P02-MA-NM BD-MPC41U OPERA TION MANUAL MANUAL DE OPERACIÓN MODE D'EMPLOI SHARP ELECTRONICS CORPORA TION Sharp Plaza, Ma.
BD-MPC41U_E_Cover.indd 2 BD-MPC41U_E_Cover.indd 2 2010/02/04 16:15:47 2010/02/04 16:15:47.
1 OPERA TION MANUAL • This system is classified as a CLASS 1 LASER product. • The CLASS 1 LASER PRODUCT label is located on the side of the product. • This product contains a low power laser device. T o ensure continued safety do not r emove any cover or attempt to gain access to the inside of the product.
2 Contents Intr oduction Contents .......................................................................... 2-3 DEAR SHARP CUSTOMER ............................................... 4 IMPORT ANT SAFETY INSTRUCTIONS ......................... 4-5 Precautions .
3 Contents Introduction (pp. 1-17) Explains the important operation information. Connection and Setup (pp. 18-33) Shows the connecting options provided by this system. Preparations and Basic Operations (pp. 34-44) Explains the settings requir ed for operation and the basic operations.
4 DEAR SHARP CUSTOMER Thank you for your purchase of the SHARP Home Theater with Blu-ray Disc/DVD Player . T o ensure safety and many years of trouble-fr ee operation of your product, please r ead the Important Safety Instructions carefully befor e using this product.
5 Introduction IMPOR T ANT SAFETY INSTRUCTIONS Precautions when cleaning this pr oduct T ur n off the main power and unplug the AC cor d from the wall outlet befor e handling. T o clean the outer cabinet, periodically wipe it with a soft cloth (cotton, flannel, etc.
6 Pr ecautions ■ General Keep the unit away from dir ect sunlight, strong magnetic fields, excessive dust, humidity and electr onic/electrical equipment (home computers, facsimiles, etc.) which generate electrical noise. If the unit does not work properly , unplug and plug it in again.
7 Introduction Main Featur es [1] Features a new design with a sound bar front speaker to complement flat scr een TVs. Sound bar speaker houses the left, center , and right channel speakers in a single box. [2] Uses well-established Audyssey room equalization technologies to expand the listening area and r eproduce dynamic and powerful sound.
8 W atching high quality movies on Blu-ray discs This system offers full high-definition Blu-ray disc playback. Video/Pictur e/Music Playback (p. 45) Enjoying differ ent kinds of media sources Use this system to enjoy video, picture or music content from various types of media sour ces such as DVDs, USB memory devices and via Internet.
9 Introduction About Media T ypes Blu-ray Disc Blu-ray Disc is the ultimate next generation optical media format, offering the following key featur es: Largest capacity (25 GB single layer – 50 GB d.
10 About Media T ypes The following CD-RW/R discs cannot be played. Discs on which data has not been recor ded cannot be played back. Discs recor ded in a format other than an Audio CD and JPEG/MP3 file format cannot be played back. Discs may not be played back depending on their recor ding status or the status of the disc itself.
11 Introduction DTS DTS is a digital sound system developed by DTS, Inc. for use in cinemas. Linear PCM Linear PCM is a signal recor ding format used for Audio CDs and on some DVD and Blu-ray discs. The sound on Audio CDs is recor ded at 44.1 kHz with 16 bits.
12 Important Information Disc Precautions Be Careful of Scratches and Dust BD, DVD and CD discs are sensitive to dust, fingerprints and especially scratches. A scratched disc may not be able to be played back. Handle discs with care and stor e them in a safe place.
13 Introduction Step 1: Unpacking Make sure the following system components and accessories ar e provided with the pr oduct. ■ System components Main Unit Speakers: Sound Bar speakers (L/R/Center), .
14 Step 2: Connecting to speakers and selecting equipment Make necessary connections each speakers. Refer to “Positioning the Speaker System” (Pages 18-21) and “Speaker Connections” (Pages 22-23). Connection varies with the equipment used. Refer to Connection.
15 Introduction Main Unit (Front) 1 3 6 7 8 14 15 9 12 4 2 5 11 13 10 16 Major Components Door flap PHONE jack (p. 42) POWER (p. 36) USB2 terminal (p. 77) When you insert or remove a USB memory device, be sur e to turn the main power off. Also, be sure to set “Quick Start” to “No” (See page 69) before inserting or r emoving the device.
16 Major Components Surround Speakers 1 2 Mounting Holes Speaker T erminals 1 2 Subwoofer 2 1 3 Bass Reflex Duct Speaker T erminals W oofer 1 2 3 Front Panel Display V arious information about the operating condition of the unit is shown here, including the input source, volume level setting, sound mode, mute, playback time etc.
17 Introduction Major Components POWER (p. 36) OPEN/CLOSE (p. 41) FM (p. 62) TOP MENU (pp. 46, 48) Cursor buttons ( a / b / c / d ), ENTER (pp. 37, 67) TUNING a / b , PRESET DOWN c /PRESET UP d (p. 62) EXIT (pp. 36, 67) DYNAMIC VOL (p. 66) SUB WOOFER (p.
18 Positioning the Speaker System Placing the Speaker System T o ensure optimal sound, it is recommended that you set up the speaker system as shown below .
19 Connection and Setup Positioning the Speaker System How to apply foot cushions Affix the foot cushions (supplied) to the bottom of the speakers to pr event them from sliding or falling due to vibration.
20 T o mount the Sound Bar Speaker on the wall Positioning the Speaker System ε W all mount angle fixed on the wall (Horizontal position) Fix the pattern paper to the wall in horizontal position as below .
21 Connection and Setup Positioning the Speaker System T o mount the Surround Speakers on the wall ε Screw fixed on the wall Decide and make marks where to fix the scr ews on the wall in horizontal or vertical position as bellow .
22 Speaker Connections The speaker terminals on the main unit, the tube of the speaker lead, and speaker labels are distinguished by colors. Connect the speaker and the unit by matching the colors.
23 Connection and Setup Speaker Connections Connecting speaker wires Make sure to leave the AC power lead disconnected when connecting the speakers. T o prevent accidental short circuit between m and n terminals, connect the speaker wires to the speakers first then to the main unit.
24 TV Connections Connecting to the HDMI T erminal and the DIGIT AL AUDIO IN T erminal Y ou can enjoy high quality digital picture thr ough the HDMI terminal. When you use AQUOS LINK, make sure to use a certified HDMI cable. Y ou can enjoy the TV sound through the DIGIT AL AUDIO IN terminal.
25 Connection and Setup Selecting the priority video output when connecting HDMI and Component video When you connect both an HDMI cable and a component cable to this system, you need to select the priority video output in “Settings” – “Audio Video Settings” – “Video Out Select”.
26 TV Connections Connecting to the COMPONENT VIDEO OUT Jacks and ANALOG AUDIO IN Jacks Y ou can enjoy accurate color repr oduction and high quality images through the component jacks. Y ou can enjoy the TV sound through the ANALOG AUDIO IN jacks. STEPS 1: Be sure to turn off this system and the equipment befor e making any connections.
27 Connection and Setup TV Connections Connecting to the VIDEO OUT Jack and ANALOG AUDIO IN Jacks Y ou can enjoy the images through the video jack. Y ou can enjoy the TV sound through the ANALOG AUDIO IN jacks. STEPS 1: Be sure to turn off this system and the equipment befor e making any connections.
28 Audio Connections Connecting to the DIGIT AL AUDIO IN T erminal Y ou can enjoy the audio equipment sound through the DIGIT AL AUDIO IN terminal. STEPS 1: Be sure to turn off this system and the equipment befor e making any connections. 2: Firmly insert the cables all the way into the terminal connector ( 1 and 2 ).
29 Connection and Setup Connecting the ANALOG AUDIO IN Jacks Y ou can enjoy the audio equipment sound through the ANALOG AUDIO IN jacks. STEPS 1: Be sure to turn off this system and the equipment befor e making any connections. 2: Firmly insert the cable all the way into the terminal connector ( 1 and 2 ).
30 Audio Connections Connecting to the iPod T erminal Y ou can enjoy the iPod sound through the iPod terminal. STEPS 1: Be sure to turn off this system and the equipment befor e making any connections. 2: Firmly connect an iPod cable to the iPod terminal.
31 Connection and Setup Audio Connections Connecting to the 2CH AUDIO output Jacks Y ou can connect audio equipment to 2CH AUDIO output jacks. STEPS 1: Be sure to turn off this system and the equipment befor e making any connections. 2: Firmly insert the cable all the way into the terminal connector ( 1 and 2 ).
32 Br oadband Inter net Connection Connecting to the ETHERNET terminal By connecting this system to the Internet, you can enjoy a variety of content on your TV using BD-LIVE functions, the RSS reader function and Netflix. This system can update the software fr om Sharp’ s server using the Internet.
33 Connection and Setup Antenna Connection Connecting to the FM ANT Jack Y ou can connect an FM antenna to the system to receive FM br oadcast. STEPS 1: Be sure to turn off this system and the equipment befor e making any connections. 2: Firmly insert the cable all the way into the terminal connector .
34 Loading the Batteries in the Remote Control Press down on the tab in the dir ection of the arrow to r emove the battery cover . Load the two “AAA” size batteries (R-03 size, UM/SUM-4) supplied with the remote contr ol. Make sure that the battery poles m and n ar e positioned as indicated.
35 Preparations and Basic Operations Setting the Remote Control Code 3 types of remote contr ol codes operate this system: RC-1, RC-2 and RC-3. If you operate this system by remote contr ol along with.
36 Before Starting Playback T urning the Power On POWER BD/DVD/CD mode indicator AQUOS PURE MODE indicator ST ANDBY indicator T urning the power on Press POWER on the r emote control or on the main unit to turn on the power of the system.
37 Preparations and Basic Operations Before Starting Playback Buttons under the cover Language Setting Changing the on-screen display language Press BD/AUX r epeatedly to select DISC function. The same operation can be performed by pressing SELECTOR repeatedly on the main unit.
38 Before Starting Playback Control Panel This function allows you to operate this system using the TV remote contr ol by displaying the control panel on the TV screen. T o operate this function, connect this system to a TV compatible with HDMI CEC (Consumer Electronics Control) using an HDMI cable (see page 24).
39 Preparations and Basic Operations Before Starting Playback Speaker Settings T o ensure optimal sound, configure the speaker settings according to the speaker position. Buttons under the cover Setting configuration Press BD/AUX r epeatedly to select DISC function.
40 T esting the speaker settings Adjust the volume to 30 before testing the audio level. (Page 41) Press a / b / c / d to select “T est Start”, then press ENTER .
41 Preparations and Basic Operations POWER VOLUME control OPEN/CLOSE SELECTOR Loading a Disc Press POWER to turn on the power . Press OPEN/CLOSE to open the disc tray . Load a disc on the disc tray . Insert the disc with the label face up. In case of disc recor ded on both sides, face down the side to play back.
42 Changing the Display Use DISPLA Y on the remote control to change the display on the front display panel. Pressing DISPLA Y changes the display as follows.
43 Preparations and Basic Operations AQUOS LINK Contr ol Controlling This System Using AQUOS LINK What is AQUOS LINK? Using the HDMI CEC (Consumer Electronics Contr ol), with AQUOS LINK you can interactively operate this system with your SHARP AQUOS TV .
44 AQUOS LINK Control W atching TV with AQUOS LINK Use the remote contr ol of the AQUOS TV and point it towards the AQUOS TV for operation. The operations and displays may differ fr om those on this page depending on the model of the AQUOS LINK- compatible TV used with this system.
45 Enjoying Video and Audio Playback V ideo/Pictur e/Music Playback BD/DVD Video Playback BD-R BD VIDEO BD-RE DVD-RW DVD VIDEO DVD-R This section explains playback of commercially available BD Video and DVD Video discs (like movies), and recor ded DVD-RW/R discs.
46 Video/Pictur e/Music Playback BD/DVD Menus This section explains how to play back a BD/DVD video disc with a top menu, disc menu or pop-up menu. The titles listed in the top menu and a disc guide (for options like subtitles and audio languages) are given in the disc menu.
47 Enjoying Video and Audio Playback Video/Pictur e/Music Playback Enjoying BONUSVIEW or BD-LIVE BD VIDEO This system is compatible with additional functions of BD-Video, BONUSVIEW (BD-ROM Profile 1 V ersion 1.1) and BD-LIVE. For BD-Video discs compatible with BONUSVIEW , the functions of Picture in Pictur e and Virtual Package are available.
48 BD-LIVE In this system, a variety of contents with interactive functions are available thr ough BD-LIVE compatible Blu- ray discs by connecting to the internet. Y ou can enjoy the download of bonus features such as latest movie trailers to the USB memory device, communication compatible BD-J interactive games, etc.
49 Enjoying Video and Audio Playback Video/Pictur e/Music Playback About Title List The Title List can be displayed in two types, Thumbnail and Title Name.
50 Audio CD Playback AUDIO CD This system can play back audio CDs. For a description of other playback functions, refer to “Playback Functions” on pages 55-57. Playback from the beginning Press BD/AUX r epeatedly to select DISC function. The same operation can be performed by pressing SELECTOR repeatedly on the main unit.
51 Enjoying Video and Audio Playback Audio Data (MP3 File) Playback CD-R CD-RW DVD-R DVD-RW USB This system can play back audio data (MP3 files) recor ded on CD-R/RW discs, DVD-R/RW discs and USB memory devices. For details on the audio data that you can play using this system, refer to page 10.
52 Displaying Still Images (JPEG files) CD-R CD-RW DVD-R DVD-RW USB This system can display still images (JPEG files) recor ded on CD-R/RW discs, DVD-R/RW discs and USB memory devices. For details on the still images that you can display using this system, refer to page 10.
53 Enjoying Video and Audio Playback Video/Pictur e/Music Playback (Continued on the next page) Instantly W atching Movies from Netflix Please check that the most current softwar e is loaded on this system by selecting auto update on the system menu screen (See pages 75-78) or by visiting http://www .
54 Video/Pictur e/Music Playback Y ou will see the following window . The activation code is displayed. The screen of this system shown on the TV Using your PC, visit http://www .netflix.com/ activate, and then enter the activation code displayed in step 7.
55 Enjoying Video and Audio Playback Playback Functions Buttons under the cover NOTE Some operations in the following playback functions cannot be performed depending on the specifications of the disc.
56 Repeat Playback of a Title or Chapter (Repeat Playback) BD VIDEO BD-R BD-RE DVD VIDEO DVD-R DVD-RW AUDIO CD Play back the title or chapter you want to repeat. Press REPEA T . Press a / b to select the type of Repeat Playback. Playback Title: Repeats the title currently being played back.
57 Enjoying Video and Audio Playback NOTE Some operations in the following playback function cannot be performed depending on the specifications of the disc. • Displaying the Audio Information Y ou can display the audio information on the disc currently being played back by pr essing AUDIO .
58 Settings During Playback Function Control BD VIDEO BD-R BD-RE DVD VIDEO DVD-R DVD-RW AUDIO CD This allows you to adjust various settings at once, like subtitles, angle settings and the title selection for Direct Playback. Y ou can adjust the video and audio to suit your prefer ences.
59 Enjoying Video and Audio Playback Settings During Playback Functions which can be set Shows the title number being played back (or track number when playing back an audio CD).
60 Supported iPod This system is compatible with the following iPod models. ε iPod nano (software 1.2 above) ε iPod mini (software 1.2 above) ε iPod (5th generation) (software 1.3 above) ε iPod (4th generation) (software 3.0.2 above) ε iPod nano (2nd generation) (software 1.
61 Enjoying Video and Audio Playback Listening to the iPod iPod Playback Main unit operation: Press SELECTOR on the main unit r epeatedly to select iPod function. The iPod turns on and enters pause mode. Press I (PLA Y) on the main unit to start playback.
62 Listening to the FM Br oadcast Buttons under the cover T uning Press SELECTOR on the main unit or FM on the remote contr ol as many times as requir ed to select the desired band. Each time FM is pressed, the setting changes between “FM STEREO” and “FM MONO”.
63 Enjoying Video and Audio Playback Buttons under the cover Audio Setting Display Pressing BD FUNCTION during playback displays the playback setting screen. The current playback audio format and number of channels are displayed. BD-VIDEO 00 : 20 : 30 1 1/3 5.
64 Enjoying Multi-Channel Mode When playing back Dolby Digital, DTS or other multi- channel audio signals, the system automatically selects the optimal decoder for the signal format and plays back the multi-channel audio signal. This system is equipped with Dolby Pro Logic .
65 Enjoying Video and Audio Playback Enjoying a Surround Sound Ef fect (Sound Mode) Buttons under the cover The sound is interrupted momentarily when switching the sound mode. • Audio Settings and Operations Enjoying preset sound mode Select any of the 10 sound modes preset to the optimal sound quality levels.
66 Dynamic V olume Y ou can adjust the Dynamic V olume level. Press DYNAMIC VOL once. The current Dynamic V olume level is displayed. Press a / b within 3 seconds to adjust the desired mode as the below indicated. OFF MEDIUM HEA VY LIGHT The switched Dynamic V olume level is displayed on the TV screen for appr oximately 3 seconds.
67 Settings SETTINGS Buttons under the cover Common operations The “menu” enables various audio/visual settings and adjustments on the functions using the remote contr ol. Y ou need to call up the On Screen Display to perform settings for this system.
68 SETTINGS Audio Video Settings TV Aspect Ratio Y ou can set the screen aspect ratio of the connected TV , and adjust the video output. If you switch your TV (i.e. because you have bought a new one) and the screen aspect ratio of the connected TV changes, you will have to change the “TV Aspect Ratio” setting.
69 Settings SETTINGS Smart Settings Quick Start This turns the Quick Start function on and off. When the Quick Start function is on: The startup time of the system is reduced. However , power consumption will increase. When the Quick Start function is off: The system will enter the low power consumption mode when in standby condition.
70 Disc Language (Disc Priority Language) This lets you select the language for subtitles, audio and menus displayed on the screen. Refer to the Language List. (Page 79) Refer to the Language List. (Page 79) Refer to the Language List and Language Code List.
71 Settings SETTINGS Communication Setup This allows you to perform and/or change the communication setting. This setting is requir ed to use BD-LIVE functions, the RSS reader function, Netflix and software updates that connect to the Internet. NOTE Make sure that the LAN cable is connected to this system.
72 For the advanced setting (the setting of the Ethernet connection speeds), press a / b to select “Y es” or “No”, then press ENTER . Normally select “No”, then press ENTER . The Ethernet connection speeds can be set when you select “Y es”, then press ENTER .
73 Settings SETTINGS The operation procedur e for inputting characters manually NOTE Numeric characters such as IP address can be enter ed on the input screen either by selecting each of the characters in the “Numeric” mode or using the Number buttons on the remote contr ol.
74 SETTINGS Press BD/AUX r epeatedly to select DISC function. The same operation can be performed by pressing SELECTOR repeatedly on the main unit. Press HOME to display the menu scr een. Press a / b to select “Settings”, then pr ess d or ENTER . Press a / b to select “USB Memory Management”, then press d or ENTER .
75 Settings SETTINGS Software Update Settings In this system, the software version can be updated using either one of the following methods. Auto Update from Network Manual Update from Network Manual .
76 SETTINGS Manual Update from Network This function allows you to perform the update operation by accessing an internet connection manually to check if there is a new firmwar e version. NOTE Make sure that the LAN cable is connected to this system. (See page 32.
77 Settings SETTINGS Manual Update from USB memory device This function allows software updates by inserting a USB memory device with the update file into the USB1 or USB2 terminal on this system. When a software update is performed, the softwar e update data must be written onto the USB memory device in advance using a PC.
78 SETTINGS During the data checking, “Checking” blinks. Now checking the data in USB memory device. Checking The current version of this unit softwar e and the version of the update file on the USB memory device are displayed. T o update this system software with update file, select “Y es”, and press ENTER .
79 Settings SETTINGS Country Code List USA / CANADA / JAP AN / GERMANY / FRANCE / UK / IT AL Y / SP AIN / SWISS / SWEDEN / HOLLAND / NORWA Y / DENMARK / FINLAND / BELGIUM / HONG KONG / SINGAPORE / THA.
80 T roubleshooting The following problems do not always suggest a defect or malfunction of this system. Refer to the problems and lists of possible solutions below befor e calling for service. Power Problem Possible causes and solutions The system power cannot be turned on.
81 Appendix T roubleshooting Problem Possible causes and solutions No picture. Make sure that the cables ar e connected correctly . (Pages 24-27 ) Make sure that the connected TV or the A V receiver is set to the correct input. (Pages 24-27 ) T ake out the disc and clean it.
82 T roubleshooting Network Problem Possible causes and solutions Cannot connect to the Internet. Is the LAN cable connected properly? Is the wrong cable such as a modular cable used? Connect a LAN cable to the ETHERNET terminal.
83 Appendix The following messages appear on the TV screen in case of an err or during operation. Error message Possible Err or Suggested Solution Cannot play . The disc cannot be played back with this system. • Check the disc, and load it correctly .
84 Specifications As part of our policy of continuous improvement, SHARP r eserves the right to make design and specification changes for product impr ovement without prior notice. The performance specification figures indicated ar e nominal values of production units.
85 Appendix Glossary AQUOS LINK (pages 43-44) AQUOS LINK is a function that lets the system control and be controlled by the operations of a connected AQUOS TV that supports AQUOS LINK. When you turn on or off the system, the AQUOS TV is automatically turned on or off.
86 DTS-HD High Resolution Audio DTS-HD High Resolution Audio is a new technology developed for the next generation high definition optical disc format. DTS-HD Master Audio DTS-HD Master Audio is a lossless audio compression technology developed for the next generation high definition optical disc format.
87 Appendix Netflix (pages 53, 54) Netflix is an online DVD and Blu-ray Disc rental service, offering r ental-by mail and streaming instantly to Netflix unlimited members. Pan Scan (PS 4:3) (page 68) A screen size that cuts of f the sides of the image to allow viewing of wide-screen (16:9) material on a connected 4:3 TV .
88 Network Service Disclaimer This Sharp device facilitates the access to content and services provided by thir d parties. The content and services accessible via this device belong to and may be proprietary to thir d parties.
89 Appendix About Softwar e License Information on the Software License for This Pr oduct Software composition The software included in this pr oduct is comprised of various software components whose individual copyrights ar e held by SHARP or by third parties.
90 CONSUMER LIMITED WARRANTY SHARP ELECTRONICS CORPORA TION warrants to the first consumer purchaser that this Sharp brand product (the “Product”), when shipped in its original container , will be.
92 Memo BD-MPC41U_E.indb 92 BD-MPC41U_E.indb 92 2010/02/04 16:15:07 2010/02/04 16:15:07.
BD-MPC41U_E_Cover.indd 2 BD-MPC41U_E_Cover.indd 2 2010/02/04 16:15:47 2010/02/04 16:15:47.
Printed in Malaysia Imprimé en Malaisie Impreso en Malasia TINS-E595WJQZ 10P02-MA-NM BD-MPC41U OPERA TION MANUAL MANUAL DE OPERACIÓN MODE D'EMPLOI SHARP ELECTRONICS CORPORA TION Sharp Plaza, Ma.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Sharp 10P02-MA-NM è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Sharp 10P02-MA-NM - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Sharp 10P02-MA-NM imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Sharp 10P02-MA-NM ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Sharp 10P02-MA-NM, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Sharp 10P02-MA-NM.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Sharp 10P02-MA-NM. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Sharp 10P02-MA-NM insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.