Manuale d’uso / di manutenzione del prodotto Octel 300 del fabbricante Avaya
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Installation and Maintenance Octel 200 and Octel 300 Message Servers IV Installation and Maintenance Manual S.4.1 March 2001 A vaya Inc. Communication Applications Group 1001 Murphy Ranch Road Milpita.
Copyright 2001, A vaya Inc. All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing.
Octel 200/300 S.4.1 PB60019 − 01 COMPLIANCE ST A TEMENTS FCC P ART 68 NOTICE T O USERS This equipment complies with Part 68 of the FCC rules. On the back of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment.
Octel 200/300 S.4.1 PB60019 − 01 W ARNING — FCC P ART 15 COMPLIANCE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 FCC Rules. These limits are designed to provide reasonable protection against harmful interference when this equipment is operated in a commercial environment.
Octel 200/300 S.4.1 PB60019 − 01 UNITED KINGDOM REQUIREMENTS AND INSTRUCTIONS FOR USE Introduction The Octel 300 message server is a 32 to 128 port voice messaging system and the Octel 200 message server is a 4 to 64 port voice messaging system.
Octel 200/300 S.4.1 PB60019 − 01 Functions The Octel 200 and the Octel 300 message servers have the following functions. - Automatically answers calls redirected on no answer or busy conditions. - Of fers callers an opportunity to leave a message. - Stores the message.
Octel 200/300 S.4.1 PB60019 − 01 System Parameters The following System Parameters are particular to the requirements for the UK. The installation engineer must verify that these parameters have the following assignments: Number System Parameter Name V alue 68 NET:REMOTE DELIVERY A TTEMPT LIMIT 20 69 NET:REMOTE DELA Y BEFORE RETRY (MINUTES) 10 .
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Octel 200/300 S.4.1 PB60019 − 01 CANADIAN USER INFORMA TION Industry Canada Certification No. 883-4105A NOTICE The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements.
Octel 200/300 S.4.1 PB60019 − 01 Industrie Canada: Cet appareil numérique de la classe A respecte toutes les exigences du Reglement sur le matériel brouilleur du Canada (ICES). A VIS: L ’étiquette de L ’Industrie Canada identifie le matériel homologué.
Octel 200/300 S.4.1 PB60019 − 01 Octel 200/300 Installation and Maintenance Manual Installation & Maintenance volume T able of Contents Chapter 1 INST ALL 1.1 Understanding the INST ALL Program 1-1 ...............................................
Octel 200/300 S.4.1 PB60019 − 01 T able of Contents (continued) Chapter 5 Reports 5.1 Overview 5-1 .................................................................................. 5.2 Listing and Clearing Reports 5-2 ..............................
Octel 200/300 S.4.1 PB60019 − 01 T able of Contents (continued) Chapter 10 Digital T runk Interface Card (DTIC) 10.1 Digital Trunk Interface Card (DTIC) Overview 10-1 .................................................. 10.2 How to Configure the DTIC 10-3 .
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Octel 200/300 S.4.1 PB60019 − 01 Octel 200/300 Installation and Maintenance Manual Installation & Maintenance volume T able of Contents — Figures Chapter 1 INST ALL 1-1 Order of Questions and Associated T ables in the INST ALL Program 1-2 ....
Octel 200/300 S.4.1 PB60019 − 01 T able of Contents — Figures (continued) Chapter 8 System Errors and T raffic Pegs 8-1 Traf fic Peg Count T able 8-57 ..................................................................... Chapter 9 Hardware Replacement 9-1 Shelf Structure in the Octel 200 9-3 .
Octel 200/300 S.4.1 PB60019 − 01 Octel 200/300 Installation and Maintenance Manual Installation & Maintenance volume T able of Contents — T ables Chapter 2 Hardware 2-1 Octel 200/300 Subsystems 2-14 ............................................
Octel 200/300 S.4.1 PB60019 − 01 Chapter 11 LAN Card 1 1-1 LED Activity on the LAN Card 1 1-5 ................................................................ 1 1-2 CD and CU for LAN — Messages and Descriptions 1 1-12 .............................
Octel 200/300 S.4.1 PB60019 − 01 INTRODUCTION Do I really have to read all this? or What’ s this manual all about, and how do I use it? Read on. The answer to the first question is no — not right now . The answer to the second question is in the pages that follow .
Octel 200/300 S.4.1 PB60019 − 01 Conventions Used in the Manual This section describes conventions used throughout the SAM and I&M Manual. This typeface represents normal text in this manual. The term Octel 200/300 is used throughout this manual to refer the Octel 200 and the Octel 300 message server .
Octel 200/300 S.4.1 PB60019 − 01 Keys that are entered from a telephone key pad or terminal function keys are represented within a box. An example of a telephone key pad entry is: 9 An example of a .
Octel 200/300 S.4.1 PB60019 − 01 Chapters to Read by Job Function This manual is not written to be read straight through. It is written to be referred to for specific information. Read the chapters that fit your needs, your job function, or your level of expertise with Octel 200/300 message servers.
Octel 200/300 S.4.1 PB60019 − 01 Chapter 3 PREP ARING THE PHONE SYSTEM Octel 200/300 installation requires special attention to the telephone system. This chapter includes topics such as how to identify changes to the Central Office trunking, and how to make the required changes to the phone system.
Octel 200/300 S.4.1 PB60019 − 01 System Administrator ’ s Manual Chapter Sales Configuration Implementation Installation Service/ Maintenance Product Description General Description Implementation.
Octel 200/300 S.4.1 PB60019 − 01 1 INST ALL Chapter Contents 1.1 Understanding the INST ALL Program 1-1 .......................................................... 1.2 Using INST ALL 1-4 ...............................................................
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Quick Reference Guide Octel 200/300 INST ALL Program Octel 200/300 S.4.1 PB60019 − 01 Command Description Enter INST ALL @INSTA Used to install a new Octel 200/300 . Reinstall @INSTA Reinstall an existing system. Clears tables and messages. Choices for preloading tables include: ALL T ABLES , USER , DISTRIBUTION LIST , and COS T ables.
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INST ALL 1-1 Octel 200/300 S.4.1 PB60019 − 01 1.1 UNDERST ANDING THE INST ALL PROGRAM Use the INST ALL program to establish server parameters when you are installing the message server . The INST ALL program displays messages and questions on the terminal.
1-2 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Manufacturer Model SP 3a SP 3b NETWORK ROUTES Route, Drop, Access USER MBX,EXT ,COS or MBX,COS (if mbx = ext) Figure 1-1 Ord.
INST ALL 1-3 Octel 200/300 S.4.1 PB60019 − 01 Figure 1-1 Order of Questions and Associated T ables in the INST ALL Program (continued) LIST Distribution List number and members. Must already be in the USER T able. Can be configured during INST ALL or in the UPDA TE program.
1-4 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 1.2 USING INST ALL The customer ’ s specific configuration needs should be determined and a configuration package completed before the installation begins. Use the configuration package to answer each question in the INST ALL program.
INST ALL 1-5 Octel 200/300 S.4.1 PB60019 − 01 Exiting the INST ALL Program When the program is completed, INST ALL displays the following screen: WARNING: FOR PROPER OPERATION SYSTEM MUST BE RESTARTED AFTER INSTALL! INSTALL COMPLETE. WAIT... DONE. SAVE configuration to a DISKETTE? ( Y/N , empty line = N ).
1-6 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 + Auto-Increment, USER T able Input Aid When entering a sequence of mailboxes into the USER T able, the auto-increment input aid allows you to enter a + after the COS to automatically increment to the next sequential mailbox/extension number .
INST ALL 1-7 Octel 200/300 S.4.1 PB60019 − 01 1.3 ANSWERING QUESTIONS IN INST ALL During INST ALL, refer to the customer ’ s completed configuration package. The configuration package supplies you with the information you need to answer the questions.
1-8 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 . If the telephone manufacturer is not listed, enter O for Other and press Enter . If you select 0 for Other , specific questions about the other telephone system are asked before continuing with question 1.
INST ALL 1-9 Octel 200/300 S.4.1 PB60019 − 01 If something goes wrong with the message server it can call and report the problem. This can be an on- or off-premise number . Include access codes, if necessary . Enter a D for a delay after any access codes you might use.
1-10 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 If question 1. f) is configured, all new mailboxes must have a security code of the minimum length or longer . The security code entered is the value defined for System Parameter 105 — DEF AUL T SECURITY CODE FOR MAILBOXES.
INST ALL 1-1 1 Octel 200/300 S.4.1 PB60019 − 01 Press Enter at the colon when you are finished entering mailboxes. The message server prompts Do you wish to add more users? Enter N. The INST ALL program goes to the next question. If you press Enter before finishing, the Octel 200/300 asks whether you want to add more users to the USER T able.
1-12 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 3. SLOT Enter SLOT NUMBER to ADD. Enter empty line when done. ADD:2 6 − LIC4 5 − MITEL 2 − SLIC 8 − ACP 7 − DAC4 .
INST ALL 1-13 Octel 200/300 S.4.1 PB60019 − 01 Direct Access Card (DAC) SLOT 2: 7 Enter information for each PORT. Enter as: EXTENSION NUMBER connected to each port ( 1− 8 digits), CLASS − OF − SERVICE (0 − 254), SIGNALLING (DTMF, Rotary), TRUNK TYPE (Wink, Immed, Delay, Loop, Ground).
1-14 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 4. NETWORK ROUTES. Enter the name for each NETWORK ROUTE, whether the route can be dropped upon reconnect to caller, and the ACCESS DIGITS to be dialed.
INST ALL 1-15 Octel 200/300 S.4.1 PB60019 − 01 Is (location name) located on the same PBX as this system? (Y/N,empty line = N) : Enter ROUTE NAMES for up to three ROUTE CHOICES to (location name) . 1 : 2: 3: Enter PUBLIC NETWORK NUMBER (PNN) to call (location name) .
1-16 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 During INST ALL, you can create system distribution lists and add member addresses. The distribution list number and member numbers must already exist as a mailbox in the USER T able.
INST ALL 1-17 Octel 200/300 S.4.1 PB60019 − 01 Port INFORMA TION T able Indexes The following indexes are applicable to port INFORMA TION T ables. Refer to the Configuration volume, Information T able chapter, for details about each index. - Index 1.
1-18 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 6. PRE EXTENSION DIGITS ( 1−1 2 digits; may include: 0 − 9, *, #, D=DELAY, E= EXPECT − DIAL − TONE, N = NONE, empty line = NONE ) (When caller dials EXTENSION that is not a defined MAILBOX.
INST ALL 1-19 Octel 200/300 S.4.1 PB60019 − 01 After index 34 is answered, the port INFORMA TION T able is complete, as shown. −−− INFORMATION TABLE 5 1 2 COMPLETE −−− Enter the INFORMATION TABLE number to be added. ( 1− 5 1 2) Enter empty line when done.
1-20 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 - Indexes 6 through 13. The following indexes are listed. 6. PRE EXTENSION DIGITS ( 1−1 2 digits; may include: 0 − 9, *, #, D=DELAY, E= EXPECT − DIAL − TONE, N = NONE, empty line = NONE ) : 7.
INST ALL 1-21 Octel 200/300 S.4.1 PB60019 − 01 - Indexes 19 and 20. If the answer to index 14 is 0 , indexes 19 and 20 are not listed. When index 20 is yes, the digit string to be dialed must be configured in System Parameter 259. 1 9. OFFSITE DIAL SYSP DIGS (Y/N, empty line = N) : 20.
1-22 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 - Index 28. The following index is listed. 28. ANNOUNCE CALLS TO INT (Y/N, empty line = N) : - Index 29. This index appears if Multilingual Prompts is installed. The languages shown in Question 29 depend on current settings.
INST ALL 1-23 Octel 200/300 S.4.1 PB60019 − 01 After index 36 is answered, the mailbox INFORMA TION T able is complete, as shown. −−− INFORMATION TABLE 1 COMPLETE −−− Enter the INFORMATION TABLE number to be added. ( 1− 5 1 2) Enter empty line when done.
1-24 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Save the configuration on your backup configuration disk. Leave the disk in the floppy disk drive.
INST ALL 1-25 Octel 200/300 S.4.1 PB60019 − 01 1.4 ANSWERING QUESTIONS ABOUT OTHER TELEPHONE SYSTEMS The INST ALL program asks the following questions when your telephone system manufacturer or PBX model number is not listed in question 1.
1-26 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Some PBX systems may require a digit sequence to be dialed so that system extensions get assigned to the incoming call group.
INST ALL 1-27 Octel 200/300 S.4.1 PB60019 − 01 1.5 EXITING BEFORE THE INST ALL IS COMPLETE There are two ways that you can leave and re-access the INST ALL program, shown in the following examples. The first example shows what to do if you make a mistake during INST ALL and, instead of correcting it, you choose to exit and start over .
1-28 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Exiting and Continuing If you start INST ALL and are interrupted, you can leave the program and continue later at the point where you left of f. The following example, starting at question 1.
INST ALL 1-29 Octel 200/300 S.4.1 PB60019 − 01 Enter I NSTA at the @ prompt. If you enter Y to reinstall, you are prompted to enter a password. Enter the maintenance level password. If you do not enter a password or you enter an incorrect password, the INST ALL program is aborted.
1-30 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Answering Y T o Preload All T ables When preloading, all configuration tables are loaded. However, if a feature has not been purchased that table is not used. @ INSTA SYSTEM HAS ALREADY BEEN INSTALLED.
INST ALL 1-31 Octel 200/300 S.4.1 PB60019 − 01 Answering N T o Preload All T ables When you answer N , ALL tables are not preloaded. Instead, the server prompts you to preload groups of tables as follows: @ INSTA −−−−− SYSTEM INSTALLATION DIALOG DAY MM/DD HH:MM:SS YYYY SYSTEM NAME ID:000 SYSTEM HAS ALREADY BEEN INSTALLED.
1-32 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 The following questions appear the same as in a regular installation. 5. NETWORK LOCATIONS. 6. NETWORK NUMBERING PLAN. 7. DISTRIBUTION LISTS. Table PRE − LOADED from disk. UPDATE if necessary when INSTALL is complete.
Octel 200/300 S.4.1 PB60019 − 01 2 HARDW ARE Chapter Contents 2.1 Hardware 2-1 .................................................................................. Octel 200/300 Cabinets 2-1 ............................................................
Octel 200/300 S.4.1 PB60019 − 01 2 HARDW ARE T ables 2-1 PSU DC V oltages 2-12 .......................................................................... 2-2 Motherboard Interconnections 2-15 .........................................................
Quick Reference Guide Octel 200/300 Hardware Octel 200/300 S.4.1 PB60019 − 01 Octel 200 Message Server Specifications Up to 5,000 per cabinet 135 per mailbox, configurable by COS 3.
Quick Reference Guide Octel 200/300 Hardware Octel 200/300 S.4.1 PB60019 − 01 Octel 200 Message Server Specifications 100 − 240 V AC 50 − 60 Hz 500 W A TT 90 − 132 V ac 47–63 Hz 500 W A TT 180–260 V ac 47–63 Hz 500 W A TT 42–60 Vdc 500 W A TT 2 (Major , Minor) 0.
Quick Reference Guide Octel 200/300 Hardware Octel 200/300 S.4.1 PB60019 − 01 Octel 200 Message Server Specifications 20–80%, noncondensing 80 micrograms per cubic millimeter (max) <10 ppm –200 to 10,000 feet (–61 to 3,048 meters) –200 to 40,000 feet (–61 to 12,192 meters) –200 to 10,000 feet (–61 to 3,048 meters) 0.
Quick Reference Guide Octel 200/300 Hardware Octel 200/300 S.4.1 PB60019 − 01 Octel 200 Message Server Specifications Bell 103/212A and CCITT V .22/CCITT V .
Quick Reference Guide Octel 200/300 Hardware Octel 200/300 S.4.1 PB60019 − 01 Octel 200 Message Server Specifications Levelers None 1 min/mo, at 77F / 25C >1 year, at 77F / 25C 10 years, at 7.
Quick Reference Guide Octel 200/300 Hardware Octel 200/300 S.4.1 PB60019 − 01 Octel 300 Message Server Specifications Up to 10,000 per cabinet 135 per mailbox, configurable by COS 3.
Quick Reference Guide Octel 200/300 Hardware Octel 200/300 S.4.1 PB60019 − 01 Octel 300 Message Server Specifications 100 − 240 V AC 50 − 60 Hz 500 W A TT 90–132 V ac 47–63 Hz 1000 watts 180–260 V ac 47–63 Hz 1000 watts 42–60 Vdc 1000 watts 2 (Major , Minor) 0.
Quick Reference Guide Octel 200/300 Hardware Octel 200/300 S.4.1 PB60019 − 01 Octel 300 Message Server Specifications 20–80%, noncondensing 80 micrograms per cubic millimeter (max) <10 ppm –200 to 10,000 feet (–61 to 3,048 meters) –200 to 40,000 feet (–61 to 12,192 meters) –200 to 10,000 feet (–61 to 3,048 meters) 0.
Quick Reference Guide Octel 200/300 Hardware Octel 200/300 S.4.1 PB60019 − 01 Octel 300 Message Server Specifications Maximum 1,000 watts (3412 Btu per hour) per cabinet, each cooled with four internal, 4-inch (10.2-cm) fans Maximum 600 W A TT , (2047 Btu per hour) per cabinet, each cooled with two internal, 4-inch (10.
Quick Reference Guide Octel 200/300 Hardware Octel 200/300 S.4.1 PB60019 − 01 Octel 300 Message Server Specifications Levelers None 1 min/mo, at 77F / 25C >1 year, at 77F / 25C 10 years, at 7.
Hardware 2-1 Octel 200/300 S.4.1 PB60019 − 01 2.1 HARDW ARE This chapter contains information about the Octel 200 R and Octel 300 R message server architecture.
2-2 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 message server permanently, use the rear connector. If a terminal is to be connected temporarily, use the front connector. The front cabinet door must be open to use the front connection.
Hardware 2-3 Octel 200/300 S.4.1 PB60019 − 01 Octel 200 Cabinet Each Octel 200 is shipped fully assembled. The cabinet specifications are as follows: Height: 24.8 inches (63.0 cm) Clearances: Front: 22 inches (56 cm W idth: 13.0 inches (33.0 cm) Rear: 6 inches (15 cm) Depth: 19.
2-4 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Other Octel 200 Components Fans T wo fans are located at the rear of the cabinet. Air Filter The washable air filter is located inside the front door . Air intake is from the front and air exhaust is from the rear of the cabinet.
Hardware 2-5 Octel 200/300 S.4.1 PB60019 − 01 Slot Number Cards A1–A1 1 LIC, TLC, DAC, DLC16, ILC12, DTIC or integration cards A1–A12 Fax card A10–A12 LAN card A12 EntryW orks ACP card A13 VCU.
2-6 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Octel 200/300 Subsystems The following sections describe all Octel 200/300 subsystems. T ables listing each subsystem name, abbreviation, part number, and brief a description are located at the end of this section.
Hardware 2-7 Octel 200/300 S.4.1 PB60019 − 01 In the Octel 200 DACs can occupy slots A1 through A6. In the Octel 300 DACs can occupy slots A1 through A1 1. EntryWorks ACP Card The EntryWorks ACP (application control processor) card directs the W orks for Serenade flow control language.
2-8 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Integration Cards Integration cards are used with certain PBX integrations that utilize proprietary digital links. Four types of integration cards are available. A description of each follows.
Hardware 2-9 Octel 200/300 S.4.1 PB60019 − 01 PIC Integration Card for Northern T elecom (NPIC) The NPIC Integration Card is used with Northern T elecom Meridian 1 or Meridian SL-1 PBX integrations. W ith NPIC, the integration and line card functionality are combined on each port.
2-10 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 CPU Serial I/O Ports The Octel 200 CPU has three ports. The Octel 300 CPU has five ports. - CPU Port − J1 The first serial port supports an RS − 232C, auto-baud rate select, DB25, 300 − 38,400 bps connection.
Hardware 2-1 1 Octel 200/300 S.4.1 PB60019 − 01 Power Supply Unit (PSU) There are eight dif ferent Power Supply Units (PSUs) for the Octel 200/300. The differences between the PSUs are explained in this section. . The information in this section applies to all PSUs unless otherwise noted.
2-12 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 PSU V oltages The AC and DC wiring is prewired to connectors that are automatically engaged when the power supply is installed. There are no power-supply adjustments. Y ou can check voltages by using a digital volt meter.
Hardware 2-13 Octel 200/300 S.4.1 PB60019 − 01 Differences between earlier and current Octel 200 PSUs Current AC PSU Earlier AC PSU Fus e : 6.3 Amp, 250V , slow blow , 5x20m m. Mounted on front of PSU A utoranging: accepts A C input voltage from 100 V A C to 240 V A C.
2-14 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Octel 200/300 Motherboards The motherboard distributes power to the cards, disks, and fans; provides signaling between slot.
Hardware 2-15 Octel 200/300 S.4.1 PB60019 − 01 Motherboard Interconnections The following table shows the motherboard functions and their interconnections.
2-16 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Hard Disk Drives The hard disk drives are plug-in, random access, read/write magnetic hard-disk assemblies, requiring no adjustments or jumper configurations. The Octel 200/300 uses SCSI technology hard disk drives that interface to a single SCSI bus.
Hardware 2-17 Octel 200/300 S.4.1 PB60019 − 01 Works for Serenade Hard Disk The EntryW orks hard disk is a SCSI-technology hard disk. It stores EntryW orks programs and databases. - In the Octel 200 the EntryW orks hard disk occupies slot B1. - In the Octel 300 the EntryW orks hard disk occupies slot B2.
2-18 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 2-3 Octel 200/300 Subsystems (continued) Subsystem Configurations Description Part Number LINE INTERF ACE CARDS (LIC) United States, Canada, Mexico 300-6002-001 4-port, two-wire, loopstart telephone line interface card (LIC4); 4 ports authorized.
Hardware 2-19 Octel 200/300 S.4.1 PB60019 − 01 T able 2-3 Octel 200/300 Subsystems (continued) Subsystem Configurations Description Part Number Direct Access Card (DAC) 300-6027-001 4-port, two-wire, loopstart telephone line interface card. This card allows direct connection of incoming DID or outgoing PBX trunks.
2-20 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 2-3 Octel 200/300 Subsystems (continued) Subsystem Configurations Description Part Number A T&T Integration Card (A TTIC) 300-6018-001 Digital interface card to the A T&T System 75, System 85, and Definity PBXs.
Hardware 2-21 Octel 200/300 S.4.1 PB60019 − 01 T able 2-3 Octel 200/300 Subsystems (continued) Subsystem Configurations Description Part Number OTHER SUBSYSTEM P ARTS V oice Control Unit (VCU) 300-6001-004 File system manager, SCSI bus control, and voice bus control.
2-22 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 2-4 Octel 200 Subsystems Subsystem Configurations Part Number Description Motherboard (MB) 740-6503-001 Backplane board for interconnecting system modules and system power distribution.
Hardware 2-23 Octel 200/300 S.4.1 PB60019 − 01 T able 2-5 Octel 300 Subsystems Subsystem Configurations Part Number Description Floppy Disk Drive 740-6010-001 Removable drive for configuration backup and software and prompt loading during an upgrade.
2-24 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Octel 200 Figures This section contains the following views of the Octel 200 cabinet.
Hardware 2-25 Octel 200/300 S.4.1 PB60019 − 01 Octel 200 Front System T erminal Port Power Supply Unit Floppy Disk Drive Power Switch System Fuse W orks for Serenade Disk Drive System/V oice Disk Dr.
2-26 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Octel 200 Front Door Disk Drive Assembly VCU (Slot A8) System T erminal Port (SP1 Connector) CPU (Slot A9) ON/OFF Switch Po.
Hardware 2-27 Octel 200/300 S.4.1 PB60019 − 01 Octel 200 RS-232C Connector (J2) Alarm Port (J3) I/O Panel V isual Mailbox Connector (J4) System T erminal Port (J1) J1 J2 J3 J4 Power Cord P1 P2 P3 P4.
2-28 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Octel 200 System T erminal Port Power Cord Receptacle Motherboard Fan Power Harness Connector Figure 2-4 Octel 200 − Cabi.
Hardware 2-29 Octel 200/300 S.4.1 PB60019 − 01 Octel 300 Figures This section contains the following views of the Octel 300 cabinet. - Octel 300 Cabinet Shelf Structure Front V iew - Octel 300 Cabin.
2-30 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Octel 300 Front System T erminal Port Power Supply Unit Floppy Disk Drive Power Switch W orks for Serenade Disk Drive Four .
Hardware 2-31 Octel 200/300 S.4.1 PB60019 − 01 Octel 300 Front Door Card Slot Card Slot Hard Disk Drive Assembly VCU (Slot A13) Power Supply Unit Fan Tray System T erminal Port (SP1 Connector) CPU (.
2-32 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Octel 300 J5 J4 J3 J2 J1 RS-232C Connector Port B (J2) 50-pin T elco connectors (25 pair) Amphenol connectors Power Recepta.
Hardware 2-33 Octel 200/300 S.4.1 PB60019 − 01 Octel 300 System T erminal Port Cable Main Power Harness Power Line Filter Main Disk Drive Power Harness Main Motherboard (shelf A) Fan Tray Power Harn.
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Octel 200/300 S.4.1 PB60019 − 01 3 PREP ARING THE PHONE SYSTEM Chapter Contents 3.1 How the Octel 200/300 Works with the Phone System 3-1 ............................................ Interfaced Installations 3-2 .....................................
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Preparing the Phone System 3-1 Octel 200/300 S.4.1 PB60019 − 01 3.1 HOW THE OCTEL 200/300 WORKS WITH THE PHONE SYSTEM The Octel R 200/300 message servers work with PBXs, Centrex, most hybrids, and some key systems.
3-2 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T runks E-1 Digital Link Extensions PBX Octel 200/300 Figure 3-2 Octel 200/300 E-1 Digital Link For convenience, this manual uses the terms “phone system” and “ PBX ” to refer to any telephone system that works with the Octel 200/300.
Preparing the Phone System 3-3 Octel 200/300 S.4.1 PB60019 − 01 Integrated Installations Different methods are used to integrate a telephone system with the Octel 200/300 . In some cases, a combination of these methods may be used for full integration.
3-4 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Figure 3-3 is a block diagram of the Octel 200/300 connected to the phone system where all incoming lines are directed to it.
Preparing the Phone System 3-5 Octel 200/300 S.4.1 PB60019 − 01 3.2 DETERMINING NECESSAR Y CHANGES During the initial phase of the implementation process, perform a survey of the existing phone system. From the descriptions of the application(s), decisions are made about how the Octel 200/300 should be used.
3-6 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 3.3 CHANGES TO CENTRAL OFFICE TRUNKING Public Exchange (PE) changes may be needed to - Add trunking capability - Create new .
Preparing the Phone System 3-7 Octel 200/300 S.4.1 PB60019 − 01 Figure 3-5 Sample Agency Letter for PE Changes On this date we have entered into a contractual agreement with (the Octel 200/300 supplier) to be our communications representative relating to all voice grade telecommunication needs.
3-8 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 3.4 PHONE SYSTEM CONFIGURA TION Changes may be required to the following: - The Octel 200/300 port extensions - Called extensions - Trunks - Redirection - Selection Additional equipment may be required before these changes can be made.
Preparing the Phone System 3-9 Octel 200/300 S.4.1 PB60019 − 01 6. Note the pilot number for each hunt group. Depending on the PBX type, the pilot number may be either - a phantom number with no actual extension appearance - the first extension of the hunt group 7.
3-10 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 3-1 PBX Features to Direct T runks to the Octel 200/300 PBX Manufacturer and Model Name of Feature A T&T/Lucent .
Preparing the Phone System 3-1 1 Octel 200/300 S.4.1 PB60019 − 01 Figure 3-6 Service Provider Letter Dear ( PBX-V endor Name ): This letter confirms the service order and tentative installation of the Octel 200/300 for our mutual customer , ( company name ).
3-12 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 3.5 IMPLEMENTING THE OCTEL 200/300 ON PBXS WITHOUT DIL FEA TURE Y ou may encounter a PBX with an older feature package that does not provide the DIL feature.
Preparing the Phone System 3-13 Octel 200/300 S.4.1 PB60019 − 01 Upgrade the PBX to a Feature Package Offering the DIL Feature Depending on the customer ’ s current version, this may not be economically feasible. However, this is the most straightforward solution.
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Octel 200/300 S.4.1 PB60019 − 01 4 INST ALLA TION Chapter Contents 4.1 Receiving the Equipment 4-1 .................................................................... Inspecting for Shipping Damage 4-1 ..............................................
Octel 200/300 S.4.1 PB60019 − 01 4 INST ALLA TION Chapter Contents (continued) 4.9 Pin Assignments for Message Server Cards and Ports 4-41 .......................................... Four-Port Line-Interface Card, ROLM Integration Card, and Mitel Integration Card 4-42 .
Octel 200/300 S.4.1 PB60019 − 01 4 INST ALLA TION Figures 4-1 Octel 200 Floor Plan for Domestic Installation in the US, Canada and Mexico 4-6 ....................... 4-2 Octel 300 Floor Plan for Domestic Installation for the US, Canada, and Mexico 4-7 .
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Installation 4 − 1 PB60019 − 01 Octel 200/300 S.4.1 4.1 RECEIVING THE EQUIPMENT This section provides procedures for unpacking, inspecting, inventorying, and reshipping the Octel R 200/300. The server is shipped in the customer-ordered configuration.
4 − 2 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 8. Lift the cabinet straight up, until the stabilizer legs have cleared the server. Lift the server of f the pallet toward the pallet opening at the front of the server . 9.
Installation 4 − 3 PB60019 − 01 Octel 200/300 S.4.1 Moving the Equipment On-Site Before moving the server , verify the status of the new site: - Is the input power ready? - Is it the same as the i.
4 − 4 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 4.2 INST ALLA TION REQUIREMENTS Installing the Octel 200/300 involves the following: - Connecting PBX extensions to Octe.
Installation 4 − 5 PB60019 − 01 Octel 200/300 S.4.1 T able 4-1 indicates the input circuit current that must be supplied by a dedicated branch circuit.
4 − 6 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Figure 4-1 Octel 200 Floor Plan for Domestic Installation in the US, Canada and Mexico 120 VAC 240 VAC Coun try Sp ecifi.
Installation 4 − 7 PB60019 − 01 Octel 200/300 S.4.1 Figure 4-2 Octel 300 Floor Plan for Domestic Installation for the US, Canada, and Mexico SIDE V IEW Se rvice Acce ss R ear access for sy stem ca.
4 − 8 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 IMPORT ANT SAFETY INSTRUCTIONS FOR A.C. POWERED SYSTEMS SA VE THESE INSTRUCTIONS T o conform to the safety agency grounding requirements, use the power cord provided.
Installation 4 − 9 PB60019 − 01 Octel 200/300 S.4.1 T able 4-2 Input Power Requirements Component Power Consumption (watts) Octel 200 Octel 300 Base cabinet 125 150 4-port line card 10 10 8-port l.
4 − 10 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Installing the Octel 200/300 With –48-Vdc Power Supply Unit The –48-Vdc powered server does not include a power cord. A terminal block is provided on the back of the cabinet for field wiring to the DC power source.
Installation 4 − 11 PB60019 − 01 Octel 200/300 S.4.1 Figure 4-3 Octel 200 Direct-Connect Installation T erminal Block Negative Lead P ositive Lead Cover Plate Conduit Strain R elief 1/2-inch Diame.
4 − 12 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Figure 4-4 Octel 300 Direct-Connect Installation DC Filter Assembly P ositive Lead Negative Lead Cover T erminal Block .
Installation 4 − 13 PB60019 − 01 Octel 200/300 S.4.1 Figure 4-5 Diagram of the Field Wiring for – 48-Vdc Powered Octel 200 DC Power Source Earth Ground Conduit With Three Wires Ground Stud + – – + Rear Panel T erminal Block Distributor-Supplied Equipment Each Octel 200/300 line card is connected to the PBX with a 25-pair cable.
4 − 14 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 4.3 TERMINAL COMMUNICA TIONS Y ou can establish communication with the message server by connecting a local terminal, by calling in through an internal or external modem, or by using the T elnet feature.
Installation 4 − 15 PB60019 − 01 Octel 200/300 S.4.1 T able 4-4 DCE Pinouts for Cable Connections Between the RS-232C T erminal and the Octel 200/300 Pin EIA/CKT Signal Function 1 2 3 4 5 7 8 20 A.
4 − 16 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Connecting the Local T erminal/Setting the Baud Rate The following explains how to connect a local terminal and set the baud rate. The Octel 200/300 default baud rate for the direct terminal connection is 9600.
Installation 4 − 17 PB60019 − 01 Octel 200/300 S.4.1 Figure 4-7 Octel 200/300 to External Modem Pinouts 2 3 4 5 7 8 20 2 3 4 5 7 8 20 RS-232C Male Connectors T o modem (DCE) T o Octel 200/300 (DCE) The Octel 200/300 requires pin 4 (R TS) to be TRUE or left open and pin 20, Data T erminal Ready (DTR), to be TRUE.
4 − 18 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 2. When the Octel 200/300 answers, enter # # # 5 3. After you hear the high-pitched tone, enter the code to connect to the modem (A TD). The code can vary , depending on the interface and modem manufacturer.
Installation 4 − 19 PB60019 − 01 Octel 200/300 S.4.1 Configuration A local message server must be configured as follows to allow T elnet access: - System Parameter 297 — TELNET: ENABLE TELNET SER VER must be YES to enable T elnet.
4 − 20 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Y ou can identify which message server you have accessed during a T elnet session because the message server name, up to six characters, displays before the @ prompt or .
Installation 4 − 21 PB60019 − 01 Octel 200/300 S.4.1 4.4 OCTEL 200/300 HARDW ARE INST ALLA TION The physical installation of the message server begins by connecting the terminal to the Octel 200/300, applying power , and observing the Octel 200/300 self-test.
4 − 22 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 CPU Model 300 − 6039 − 00 1 Rev F 1 486 Step 27 32MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED Testing PIT...PASSED Testing DMA.
Installation 4 − 23 PB60019 − 01 Octel 200/300 S.4.1 Measuring DC V oltages The AC and DC wiring is prewired to connectors that are automatically engaged when the power supply is installed. There are no power-supply adjustments. Y ou can check voltages by using a digital volt meter.
4 − 24 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 4.5 OCTEL 200/300 SOFTW ARE INST ALLA TION The Octel 200/300 indicates it is ready to receive commands or other input by displaying a prompt character.
Installation 4 − 25 PB60019 − 01 Octel 200/300 S.4.1 Using UPDA TE Use the UPDA TE program to verify or modify the configuration database, as described in the following two sections. V erifying the Configuration Database After you finish the message server configuration, the terminal again displays the @ prompt.
4 − 26 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 4.6 CONNECTING THE PHONE SYSTEM TO THE OCTEL 200/300 After you have verified that both the message server and the PBX are configured correctly, you must connect the Octel 200/300 to the PBX.
Installation 4 − 27 PB60019 − 01 Octel 200/300 S.4.1 A line card installation kit is required if you are installing either line or integration cards for the Octel 200/300. . For more information about the installation of an integration card, refer to the appropriate chapter in the Integration volume.
4 − 28 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Figure 4-9 Connector Block A B C D Column = 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 P air Num.
Installation 4 − 29 PB60019 − 01 Octel 200/300 S.4.1 Figure 4-10 Example of Server-to-Block Connections Octel 200/300 R ear V iew 66M4-4W 66M4-4W P1 P6 For maximum configuration, three connector blocks and twelve 25-pair cables are required.
4 − 30 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 4.7 OCTEL 200/300 TESTING The Octel 200/300 should always be checked for proper operation after the configuration database is installed or changes are made. In addition to the message server test, other tests should be made before the Octel 200/300 is connected.
Installation 4 − 31 PB60019 − 01 Octel 200/300 S.4.1 1. Connect telephone B to the modular-adapter position associated with port 1 of the Octel 200/300. 2. From telephone A, call the extension number associated with telephone B. 3. Answer telephone B, and perform a hookswitch flash or press the transfer key if available.
4 − 32 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 V erify that the Octel 200/300 correctly handles a ring-no-answer (RNA) call.
Installation 4 − 33 PB60019 − 01 Octel 200/300 S.4.1 Hunt Group Operation T est V erify the hunting sequence, as follows: . The terminal command PS displays the current status of each Octel 200/300 port. A three-character abbreviation denotes the state of each port.
4 − 34 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 2. Does the call overflow to the correct answering extension as determined for fail-safe operation? YES ' Continue. NO ' Determine the cause and correct the problem before continuing.
Installation 4 − 35 PB60019 − 01 Octel 200/300 S.4.1 YES ' Continue. NO ' Determine the cause and correct the problem before continuing. 3. From telephone A, call outside the PBX and back in on trunks dedicated to the hunt group. 4. Does the Octel 200/300 answer correctly? YES ' Continue.
4 − 36 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 2. Does the Octel 200/300 answer correctly? YES ' Continue. NO ' Determine the cause and correct the problem before continuing. 3. Repeat the procedure from step 1 for each trunk, until all hunts have been tested.
Installation 4 − 37 PB60019 − 01 Octel 200/300 S.4.1 5. Leave a test message for telephone C. . A message is not delivered to a mailbox unless it is at least 4.5 seconds long. The mailbox must be entered in the USER T able for the Octel 200/300 to offer to take a message.
4 − 38 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 4.8 TRACKING THE INST ALLA TION Use the following checklist to help track any installation and telephone changes, as follows: - Use the “See Chapter” column for reference to the appropriate chapter in the Installation and Maintenance volume for further information.
Installation 4 − 39 PB60019 − 01 Octel 200/300 S.4.1 Installation T ask Completed Scheduled Person Responsible See Chapter PBX Preparation Survey telephone system (Y/N) Preparing the Phone System .
4 − 40 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Installation T ask Completed Scheduled Person Responsible See Chapter Pass/Fail T ests Step Description Installation 1. Dial tone on PBX extensions 2. Extension number check 3.
Installation 4 − 41 PB60019 − 01 Octel 200/300 S.4.1 4.9 PIN ASSIGNMENTS FOR MESSAGE SERVER CARDS AND PORTS Connectors P1 through P12 use a 50-pin male telco connector with the pin arrangement shown in Figure 4-1 1. 1 25 50 26 ....................
4 − 42 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Four-Port Line-Interface Card, ROLM Integration Card, and Mitel Integration Card The following pin assignments are for .
Installation 4 − 43 PB60019 − 01 Octel 200/300 S.4.1 Eight-Port Line-Interface Card and T elemarketing Line Card The following pin assignments are for the eight-port line-interface card (LIC8) and the T elemarketing Line Card (TLC), as they appear on the rear 50-pin telco connector.
4 − 44 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 16-Port Line-Interface Card (DLC16) and the PBX Integration Cards for Northern T elecom (NPIC) The following pin assign.
Installation 4 − 45 PB60019 − 01 Octel 200/300 S.4.1 12-Port International Line-Interface Card The following pin assignments are for the 12-port international line-interface card (ILC12) as they appear on the rear 50-pin telco connector.
4 − 46 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 DTIC Pin Assignment The following pin assignments are for the Digital Trunk Interface Card (DTIC) as they appear on the rear 50-pin telco connector.
Installation 4 − 47 PB60019 − 01 Octel 200/300 S.4.1 Northern T elecom SL-1 Integration Card The following pin assignments are for the Northern T elecom SL-1 integration card (SLIC) as they appear on the rear 50-pin telco connector.
4 − 48 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 A T&T Integration Card (A TTIC) The following pin assignments are for the A T&T integration card (A TTIC) as they appear on the rear 50-pin telco connector.
Installation 4 − 49 PB60019 − 01 Octel 200/300 S.4.1 Serial Integration Card for the Meridian 1 (SIC8) The following pin assignments are for the serial integration card (SIC8) for the Meridian 1 as they appear on the rear 50-pin telco connector.
4 − 50 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 APIC Integration Card The following pin assignments are for the A T&T APIC card as they appear on the rear 50-pin telco connector.
Installation 4 − 51 PB60019 − 01 Octel 200/300 S.4.1 SIC8 I/O Panel Pinouts The following pin assignments are on the SIC8 I/O panel for port 1 (DB 26 connector).
4 − 52 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Direct-Access Card (DAC) The following pin assignments are for the direct-access Card (DAC) as they appear on the rear 50-pin telco connector. If a DAC is installed in slot A1, it uses 50-pin telco connector P1; if it is installed in slot A2, it uses connector P2, etc.
Installation 4 − 53 PB60019 − 01 Octel 200/300 S.4.1 Direct-Access Card I/O Panel DP EXT Connector The following pin assignments are on the DP EXT connector for the DAC I/O panel.
4 − 54 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 External Alarm Port The external alarm port uses a 9-pin DB9 female connector with the following pin arrangement: 1 5 6 9 S S S S S S S S S F ront View DB9 Male Connector - Use connector J3 for the Octel 200.
Installation 4 − 55 PB60019 − 01 Octel 200/300 S.4.1 4.10 OCTEL 300 RACK MOUNT INST ALLA TION The Octel 300 can be installed in a 19-inch rack. Figure 4-12 illustrates a rack-mount installation.
4 − 56 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Preinstallation Determine whether the rack to be used is of a suitable size and strength to hold the Octel 300. At maximum configuration, the server can weigh as much as 220 pounds and might be too heavy for some racks.
Installation 4 − 57 PB60019 − 01 Octel 200/300 S.4.1 8. Using a tape measure, determine where the speed nuts provided by the manufacturer should clip on the rack vertical rails to line up with the holes in the Octel 300 rack-mounting brackets. . This step is not necessary if the rack has threaded holes in the vertical mounting rails.
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Octel 200/300 S.4.1 PB60019 − 01 5 REPORTS Chapter Contents 5.1 Overview 5-1 .................................................................................. 5.2 Listing and Clearing Reports 5-2 ....................................................
Quick Reference Guide Octel 200/300 Reports Octel 200/300 S.4.1 PB60019 − 01 Command Additional Information List Report @L R Shows reports that can be listed. Individual reports are shown below . System Parameter 72 determines maximum lines per page for reports.
Quick Reference Guide Octel 200/300 Reports Octel 200/300 S.4.1 PB60019 − 01 Command Additional Information Mailbox Usage 7 Shows mailbox usage time. Usage includes logon time and access time. User Status Detail 8 Shows status information on mailbox access and time durations associated with individual mailbox usage.
Reports 5-1 Octel 200/300 S.4.1 PB60019 − 01 5.1 OVERVIEW Reports provide statistics on the operation and usage of the Octel R 200/300 message server and give owners the ability to monitor various operational aspects of the Octel 200/300. Reports may be accessed at any time through the system’ s administration terminal.
5-2 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 5.2 LISTING AND CLEARING REPORTS Information is collected and stored in various internal tables. The information accumulates until the report is cleared. Reports can be listed without affecting the accumulated data.
Reports 5-3 Octel 200/300 S.4.1 PB60019 − 01 The prompts displayed after selecting a specific report (i.e., 1 − 0) vary slightly as shown in the following sections. These reports can be printed if you have a teleprinter or printer attached to the terminal or PC.
5-4 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 If 1 − 8 digits are entered, the list displays the mailboxes beginning with the digit(s) entered.
Reports 5-5 Octel 200/300 S.4.1 PB60019 − 01 When option 1 — System Performance and Port Statistics, is chosen, the following reports are cleared: - System Performance - System Performance by COS .
5-6 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 5.3 SYSTEM PERFORMANCE REPORT ' 1. SYSTEM PERFORMANCE. 2. NETWORK TRAFFIC. 3. USER MESSAGE STATISTICS. 4. USER CALLING STATISTICS. 5. DISK USAGE. 6. PORT STATISTICS. 7. MAILBOX USAGE.
Reports 5-7 Octel 200/300 S.4.1 PB60019 − 01 −−−− SYSTEM PERFORMANCE REPORT FOR (SYSTEM NAME) −−− FROM: MM/DD HH:MM A.M. YYYY TO: MM/DD HH:MM P.
5-8 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Call Summary The Call Summary portion of the System Performance report shows the stages of calls and actions of callers into the Octel 200/300. The calls include the following: - Callers attempting to reach extensions.
Reports 5-9 Octel 200/300 S.4.1 PB60019 − 01 Number of times callers pressed 0 and were transferred to attendant or intercept position. . If the call is integrated with a call record, pressing 0 for assistance is pegged under Subsequent Actions. Number of times callers left a message as an initial action.
5-10 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Subsequent Actions After completing the initial action, (i.e., caller left a message at the tone), another action is taken.
Reports 5-1 1 Octel 200/300 S.4.1 PB60019 − 01 Progress of Calls to Extensions If the callers initial or subsequent action requires the Octel 200/300 to place a call, responses to that call are detailed below . Also included is the number of logon requests that were successfully completed.
5-12 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Number of calls placed by the Octel 200/300 to vacant number (fast busy). T otal calls placed to extensions by the Octel 200/300. Number of times a mailbox was successfully logged onto.
Reports 5-13 Octel 200/300 S.4.1 PB60019 − 01 Messages Currently Stored Messages are generally created by callers or by mailbox owners. Recorded names and greetings created using the Insert/Swap feature are also considered to be messages. System totals for each of these categories are reflected below .
5-14 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Digital Network Performance Report The Digital Network Performance Report tracks LAN performance. It provides a measure of the messaging traffic across the digital network and the allocation of the LAN channel resources for the messaging traffic across the digital network.
Reports 5-15 Octel 200/300 S.4.1 PB60019 − 01 Message Statistics Number of messages sent. Number of messages received. Number of network names received from the digital network. Number of realtime name plays requested (applies only to Domain). Time (in hours, minutes, and seconds) of the actual lengths of the messages sent.
5-16 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 LAN Connections OUTGOING Attempted Number of attempts to make a connection to another location. Rejected Number of times an attempt to connect to another location was rejected.
Reports 5-17 Octel 200/300 S.4.1 PB60019 − 01 5.4 NETWORK TRAFFIC REPORT 1 . SYSTEM PERFORMANCE. ' 2. NETWORK TRAFFIC. 3. USER MESSAGE STATISTICS. 4. USER CALLING STATISTICS. 5. DISK USAGE. 6. PORT STATISTICS. 7. MAILBOX USAGE. 8. USER STATUS DETAIL.
5-18 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T o Location For each location name, information is reported for a maximum of three possible route choices. For each route choice, the following accumulates: Number of calls attempted to this location by this route.
Reports 5-19 Octel 200/300 S.4.1 PB60019 − 01 Faxes sent during the night. The night hours are defined by System Parameter 62 or 63. Faxes sent during all hours not defined by System Parameters 62 and 63. This column indicates the number of times all messages were returned for a particular location.
5-20 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Network Access T otals Summary of network access for each location: Number of calls attempted to this location. Calls tried that were not successful. Could be due to all ports busy , route busy , route failure, or , for protocols 1 and 3, line quality problems.
Reports 5-21 Octel 200/300 S.4.1 PB60019 − 01 ************************************************************ −−−−−−−−−−− NETWORK TRAFFIC REPORT FOR NAME −−−−−−−−−−−−−−−− FROM :MM/DD HH:MM A.M. YYYY TO :MM/DD HH:MM P.
5-22 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Message Delivery Information for each location includes Message send attempts over the LAN.
Reports 5-23 Octel 200/300 S.4.1 PB60019 − 01 5.5 USER MESSAGE ST A TISTICS 1 . SYSTEM PERFORMANCE. 2. NETWORK TRAFFIC. ' 3. USER MESSAGE ST A TISTICS. 4. USER CALLING STATISTICS. 5. DISK USAGE. 6. PORT STATISTICS. 7. MAILBOX USAGE. 8. USER STATUS DETAIL.
5-24 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Messaging Statistics Provides statistics about messages currently stored in each mailbox. Also shows the date that data for each mailbox was last cleared (from a terminal) by using the command CLEAR REPORTS and choosing option 3.
Reports 5-25 Octel 200/300 S.4.1 PB60019 − 01 5.6 USER CALLING ST A TISTICS 1 . SYSTEM PERFORMANCE. 2. NETWORK TRAFFIC. 3. USER MESSAGE STATISTICS. ' 4. USER CALLING ST A TISTICS. 5. DISK USAGE. 6. PORT STATISTICS. 7. MAILBOX USAGE. 8. USER STATUS DETAIL.
5-26 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Number of calls answered This number includes only non-integrated calls that are transferred through the message server . Calls that are released and forwarded back are pegged in the Integration Calling Statistics report.
Reports 5-27 Octel 200/300 S.4.1 PB60019 − 01 5.7 DISK USAGE REPORT 1 . SYSTEM PERFORMANCE. 2. NETWORK TRAFFIC. 3. USER MESSAGE STATISTICS. 4. USER CALLING STATISTICS. ' 5. DISK USAGE. 6. PORT STATISTICS. 7. MAILBOX USAGE. 8. USER STATUS DETAIL.
5-28 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T otal System Message Storage The Disk Usage report displays the storage capacity , total percentage of storage used, and percentages of storage for names, greetings, and user messages for the disk.
Reports 5-29 Octel 200/300 S.4.1 PB60019 − 01 5.8 PORT ST A TISTICS 1 . SYSTEM PERFORMANCE. 2. NETWORK TRAFFIC. 3. USER MESSAGE STATISTICS. 4. USER CALLING STATISTICS. 5. DISK USAGE. ' 6. PORT ST ATISTICS. 7. MAILBOX USAGE. 8. USER STATUS DETAIL.
5-30 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 * PORT USAGE REPORT FOR (SYSTEM NAME) * FROM: MM/DD HH:MM A.M. YYYY TO: MM/DD HH:MM P.
Reports 5-31 Octel 200/300 S.4.1 PB60019 − 01 Individual Port Statistics Information in this section includes the number of incoming and outgoing calls for each voice port and fax channel, the number of seconds each port was busy , and the number of seconds each port was busy because it failed selftest.
5-32 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 The total number of faxes successfully printed from all F AX ports using this COS.
Reports 5-33 Octel 200/300 S.4.1 PB60019 − 01 5.9 MAILBOX USAGE 1 . SYSTEM PERFORMANCE. 2. NETWORK TRAFFIC. 3. USER MESSAGE STATISTICS. 4. USER CALLING STATISTICS. 5. DISK USAGE. 6. PORT STATISTICS. ' 7. MAILBOX USAGE. 8. USER STATUS DETAIL. 9.
5-34 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 5.10 USER ST A TUS DET AIL 1 . SYSTEM PERFORMANCE. 2. NETWORK TRAFFIC. 3. USER MESSAGE STATISTICS. 4. USER CALLING STATISTICS. 5. DISK USAGE. 6. PORT STATISTICS. 7. MAILBOX USAGE.
Reports 5-35 Octel 200/300 S.4.1 PB60019 − 01 5.1 1 INTEGRA TION CALLING ST A TISTICS 1 . SYSTEM PERFORMANCE. 2. NETWORK TRAFFIC. 3. USER MESSAGE STATISTICS. 4. USER CALLING STATISTICS. 5. DISK USAGE. 6. PORT STATISTICS. 7. MAILBOX USAGE. 8. USER STATUS DETAIL.
5-36 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Number of calls placed to the mailbox when - Greeting is ON (and the mailbox COS does not have Attribute 6). - Extension is unavailable or vacant. - Call is placed to an extension which forwards back to a CX/MX mode port.
Reports 5-37 Octel 200/300 S.4.1 PB60019 − 01 5.12 SYSTEM PERFORMANCE BY COS 1 . SYSTEM PERFORMANCE. 2. NETWORK TRAFFIC. 3. USER MESSAGE STATISTICS. 4. USER CALLING STATISTICS. 5. DISK USAGE. 6. PORT STATISTICS. 7. MAILBOX USAGE. 8. USER STATUS DETAIL.
5-38 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Caller ’ s Initial Action This section displays callers’ initial actions upon reaching the port/trunk COS specified. This can include - Number of times callers dialed a defined first digit from 1 − 8.
Reports 5-39 Octel 200/300 S.4.1 PB60019 − 01 Miscellaneous category including - Caller dialed 9 9 . - Port called a CX port (extension forwarded to the Octel 200/300). - Caller dialed invalid first digit (e.g., 9 ). - Caller disconnected (detected hang-up events or from DID Interface).
5-40 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Number of times callers pressed 0 and were transferred to the attendant/intercept position or Personal Assistant. Number of times callers left a message after busy/no answer/greeting.
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Octel 200/300 S.4.1 PB60019 − 01 6 MAINTENANCE COMMANDS Chapter Contents 6.1 Command Summary 6-1 ........................................................................ List Commands 6-1 .............................................................
Octel 200/300 S.4.1 PB60019 − 01 6 MAINTENANCE COMMANDS Figures 6-1 Alarm T est Flow 6-41 ........................................................................... 6-2 Sequence Used by the Octel 200/300 T o Screen Calls 6-47 ......................
Quick Reference Guide Octel 200/300 Maintenance Commands Octel 200/300 S.4.1 PB60019 − 01 Command T ype Subject Command Information List Commands Client Controlled Message pool L CCM Displays the current message server utilization for the Client Controlled Message pool (CCM).
Quick Reference Guide Octel 200/300 Maintenance Commands Octel 200/300 S.4.1 PB60019 − 01 Command T ype Information Command Subject List (continued) Messages Pending for Domain Locations L NET D [x] Lists messages pending transfer to the domain in general or specific domain locations.
Quick Reference Guide Octel 200/300 Maintenance Commands Octel 200/300 S.4.1 PB60019 − 01 Command T ype Information Command Subject Clear Commands Clear Hardware Error T able CH Clears the Hardware Error T able. Integration Board CIxy Clears the integration board pegs.
Quick Reference Guide Octel 200/300 Maintenance Commands Octel 200/300 S.4.1 PB60019 − 01 Command T ype Information Command Subject T est Commands (continued) System Initialization T EC2xy or C Uxyz Initializes and cancels forwarding for all ports specified.
Quick Reference Guide Octel 200/300 Maintenance Commands Octel 200/300 S.4.1 PB60019 − 01 Command T ype Information Command Subject System Service Mode Commands System Forwarding CD C Dxyz or TE C 1 xy Use the Courtesy Down command with modifiers to remove the following from service.
Quick Reference Guide Octel 200/300 Maintenance Commands Octel 200/300 S.4.1 PB60019 − 01 Command T ype Information Command Subject System Service Mode Commands (continued) CU x y Integration Unit Brings the integration unit into service. x = slot number y = unit number CU x LAN For Digital Networking, returns the LAN card to service.
Quick Reference Guide Octel 200/300 Maintenance Commands Octel 200/300 S.4.1 PB60019 − 01 Command T ype Information Command Subject Miscellaneous Commands (continued) Baud Rate BAUD Displays the current baud rate setting. The available baud rates are 300, 600, 1200, 2400, 4800, 9600, 19200 and 38400.
Quick Reference Guide Octel 200/300 Maintenance Commands Octel 200/300 S.4.1 PB60019 − 01 Command T ype Information Command Subject Miscellaneous Commands (continued) Hard Disk Drive DEX x y Reads all disk sectors. x = disk number y = region number Disk Drive DSKMAP Displays the last known status of all drives as recorded by the VCU software.
Quick Reference Guide Octel 200/300 Maintenance Commands Octel 200/300 S.4.1 PB60019 − 01 Command T ype Information Command Subject Miscellaneous Commands (continued) Integration Unit ISTAT x y Gives the current status of an integration unit. x = slot number y = unit number LAN Status LANG Displays the languages installed.
Quick Reference Guide Octel 200/300 Maintenance Commands Octel 200/300 S.4.1 PB60019 − 01 Command T ype Information Command Subject Miscellaneous Commands (continued) Message W aiting Lamps MWL RELITE Send commands to relight each message waiting lamp that the Octel 200/300 has marked as ON.
Quick Reference Guide Octel 200/300 Maintenance Commands Octel 200/300 S.4.1 PB60019 − 01 Command T ype Information Command Subject Miscellaneous Commands (continued) Port Status PS x Displays current state of the ports. x = non-zero for continuous (optional) Restart RESTA Restarts CPU.
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Maintenance Commands 6-1 Octel 200/300 S.4.1 PB60019 − 01 6.1 COMMAND SUMMAR Y In this chapter, theOctel R 200/300 message server maintenance commands are divided into five command types as listed below . Maintenance commands are entered from the @ prompt.
6-2 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Command Basic Definition LMx LIST MAILBOX Lists the current configuration of the mailbox specified, where x is the mailbox number . LMxM LIST MAILBOX MESSAGES Lists information about messages for a specific mailbox, where x is the mailbox number .
Maintenance Commands 6-3 Octel 200/300 S.4.1 PB60019 − 01 Command Basic Definition LR T1 LIST ROUND TRIP TIME Lists the round trip time for message waiting.
6-4 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Clear Commands Use the CLEAR command to clear maintenance tables and reset all data to zero.
Maintenance Commands 6-5 Octel 200/300 S.4.1 PB60019 − 01 T est Commands The following commands test the status of the LAN connection, alarm callout, forwarding string, initializing string, floppy disk, hard disk, line card, network location, and message server .
6-6 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Command Basic Definition T EL4x TEST LINE 4 T ests to see whether loop current is present on a specific port, where x is the port number . The port number must be entered in decimals.
Maintenance Commands 6-7 Octel 200/300 S.4.1 PB60019 − 01 System Service Mode Commands Courtesy Down and Courtesy Up Use the Courtesy Down command, CD , to remove the following from service: ports, fax cards, Gateway , integration units or the LAN. The CD command disables the functionality of the Gateway Link feature.
6-8 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Command Basic Definition CDFAX xyz— COURTESY DOWN F AX Removes the fax channel from service. CDGWL [f] — COURTESY DOWN GA TEW A Y LINK Removes the OctelAccess server link (gateway) from service.
Maintenance Commands 6-9 Octel 200/300 S.4.1 PB60019 − 01 Command Basic Definition CUINTG x y — COURTESY UP INTEGRA TION UNIT Returns the integration unit to service. CU x or CU LAN — COURTESY UP LAN Use the CU x command, where x is the LAN card slot number.
6-10 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Miscellaneous Commands Use these miscellaneous commands as described. Command Basic Definition APURGE x y z Starts the message purge function, if Automatic Message Purge is not already in process.
Maintenance Commands 6-1 1 Octel 200/300 S.4.1 PB60019 − 01 Command Basic Definition FINDMBOX For Digital Networking, to ensure that a mailbox number is unique in a domain, searches for a mailbox in the local USER T able, local Network Name T able, and in the uniform numbering plan domain.
6-12 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Command Basic Definition LANG (continued) SPEAK DAY BEFORE MONTH Modify this option to YES to cause the server to speak the day before speaking the month. For example, “Fifth of April.
Maintenance Commands 6-13 Octel 200/300 S.4.1 PB60019 − 01 Command Basic Definition MBLOCK MBLOCK msg number <Y|N> Mark or unmark an existing message as being unplayable, system-wide. The message is not deleted from the system or any mailboxes as a result of issuing this command.
6-14 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Command Basic Definition NAMESTAT Prints the status of the Dial-by-Name directory (Names Directory). Also provides overall figures for Dial-by-Name; that is, the number of local names stored and the number of network names stored.
Maintenance Commands 6-15 Octel 200/300 S.4.1 PB60019 − 01 Command Basic Definition PAT [X] P A TCH [X] Y ou can implement fixes to the message server software using the P A TCH command. System Parameter 298 — ENABLE P A TCHING A T MAINTENANCE LEVEL must be set to YES to use this command.
6-16 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Command Basic Definition The PATCH [X] command can be used as follows: - PATCH STATUS . Shows the status of all patches currently applied on the Octel 200/300, the patch number , the date the patch was applied, and the targets.
Maintenance Commands 6-17 Octel 200/300 S.4.1 PB60019 − 01 Command Basic Definition PRT x PRINT TONE Monitors and prints DTMF tones entered by the caller, the DTMF tones sent by the Octel 200/300 port, and the call-progress tones from the PBX to the terminal.
6-18 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Command Basic Definition RESTA REST ART Restarts the CPU. All active ports and the modem are dropped. W ith the RESTA command, the software is not reloaded from the hard drive.
Maintenance Commands 6-19 Octel 200/300 S.4.1 PB60019 − 01 6.2 DIAGNOSTICS The Octel 200/300 performs self-testing diagnostic programs that run continuously and do not interfere with normal message server operation.
6-20 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 . The SINGLE DIGIT MENU MAX DIGIT: and PREFIX DIGITS: fields are for a Single Digit Menu that was created through the USER T able. Entries in these fields override any entries made in INFORMA TION T able indexes 4 and 5, associated with the COS for the mailbox.
Maintenance Commands 6-21 Octel 200/300 S.4.1 PB60019 − 01 The abbreviation or term listed in this column indicates whether a message is new ( NEW ), listened to ( LSN ), saved ( SAV ), or tagged for future delivery ( FUT ). The message header number that the Octel 200/300 associates with a specific message is listed in this column.
6-22 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Number Description 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38.
Maintenance Commands 6-23 Octel 200/300 S.4.1 PB60019 − 01 Network Diagnostics Use the LIST NETWORK command to allow messages pending for analog locations to be listed. The diagnostic commands available for networking depend on whether the networking is analog or digital.
6-24 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Lists the hexadecimal header number of all messages waiting to be sent. Refer to the Message Status section in this chapter. Beginning with S3.0, this can also be the message priority for Network Delivery Schedules listed.
Maintenance Commands 6-25 Octel 200/300 S.4.1 PB60019 − 01 If the LIST NET command is followed by digits from the uniform numbering plan of a domain, the messages pending for all domain network locations are listed.
6-26 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 The LAN is running normally. If a Courtesy Down is in progress, the message COURTESY DOWN IN PROGRESS is shown. When the LAN status is UP , the high-speed link status is given for each high-speed digital location, as follows.
Maintenance Commands 6-27 Octel 200/300 S.4.1 PB60019 − 01 T able 6-1 FINDMBOX Messages and Descriptions Status Messages Description FOUND IN LOCAL USER TABLE The mailbox exists in the local USER T able. NOT FOUND IN LOCAL USER TABLE The mailbox does not exist in the local USER T able.
6-28 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Print LAN Status Use the DCSTAT command to print the status for all digital networking channels, for only the LAN channel specified, or for a range of digital networking channels specified.
Maintenance Commands 6-29 Octel 200/300 S.4.1 PB60019 − 01 T o use the CMD PING command, at the @ prompt, enter: CMD x PING y Enter where x is: the slot number in which the LAN card is installed where y is: the IP address of the device to which the test ethernet packet is sent .
6-30 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Port Configuration Status Use the LIST PORT command to list the current configuration status for a port. At the @ prompt, enter: LP Ox Enter For this command, x represents the port number.
Maintenance Commands 6-31 Octel 200/300 S.4.1 PB60019 − 01 The following is an example of the PRTMAP command with A TT75 assigned: @ PRTMAP SYSTEM INTEGRATION PORT SLOT PORT EXTN SLOT/UNIT ID= 0 111.
6-32 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Hard Disk Drive Diagnostics (DEX) The purpose of the DEX command is to “exercise” the disks; hence its name D isk EX erciser .
Maintenance Commands 6-33 Octel 200/300 S.4.1 PB60019 − 01 This argument specifies which regions to test: 1 = Critical sectors 2 = File system 4 = Prompts 8 = Message headers 10 = V oice data Enter = All regions V oice drives have two types of regions, Critical sectors and V oice data.
6-34 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 @ VCU Connecting to VCU VCU 1 . 11 cksum=( 1 e0b843) Link:08/27/97 − MM/DD/YY 20:27 A> L DMAP dev dsk log phy vendor p.
Maintenance Commands 6-35 Octel 200/300 S.4.1 PB60019 − 01 T one/DTMF/Beep T est Use the TEST LINE 1 command to test line 1. T o run the test, turn the terminal or teleprinter ON. At the @ prompt, enter: TE L 1 Enter This test runs in sequence on each of the installed ports.
6-36 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Ring-Through T est The ring-through test runs only on demand and should be used only when the Octel 200/300 is initially installed or when it is known that no calls are being processed.
Maintenance Commands 6-37 Octel 200/300 S.4.1 PB60019 − 01 Port Status The command PORT STATUS displays the current state of the installed ports. At the @ prompt, enter: PS Enter The message server responds with the current state of each installed port.
6-38 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 6-2 Abbreviations for Channel/Port State (continued) Port State Abbreviation Description EXT EXIT ERR LINE CARD FOR .
Maintenance Commands 6-39 Octel 200/300 S.4.1 PB60019 − 01 T able 6-2 Abbreviations for Channel/Port State (continued) Port State Abbreviation Description OMR OCTELNET MESSAGE RECEIVE OMS OCTELNET M.
6-40 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Use the LIST HARDWARE command to list the Hardware Error T able after testing the alarm or enabling remote access. At the @ prompt, enter: LH Enter The Octel 200/300 prompts *** ALARM HAS BEEN GIVEN *** to indicate an alarm test was performed.
Maintenance Commands 6-41 Octel 200/300 S.4.1 PB60019 − 01 Figure 6-1 Alarm T est Flow @ LH FRI MM/DD HH:MM:SS YYYY SYSTEM NAME ID:XXX S/X:XXX PBX:XXX CLEARED: MM/DD HH:MM ***ALARM HAS BEEN GIVEN***.
6-42 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 System Forwarding The forwarding string entered in System Parameter 45 — SYSTEM-RELOAD FOR W ARD STRING, is automatically sent if the Octel 200/300 reloads for any reason.
Maintenance Commands 6-43 Octel 200/300 S.4.1 PB60019 − 01 If only one port is specified, the Octel 200/300 tries to initialize and cancel forwarding for only the port specified. If a range is specified, the message server tries to initialize and cancel forwarding for all ports in the range.
6-44 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 @ LF −−−−−−−−−−−−−−−− SYSTEM SOFTWARE RELEASE S.
Maintenance Commands 6-45 Octel 200/300 S.4.1 PB60019 − 01 This rows lists the types of ports installed. - The Analog row refers to the 4- and 8-port LIC. If the 4- and 8-port line cards are not controlled by Capacity on Demand (COD), the Authorized column is empty .
6-46 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 6.3 APPLICA TION DELA YS Application delays are timing values set in the Octel 200/300. Some of these delays are used to detect the tone cadence that the PBX provides to the Octel 200/300 .
Maintenance Commands 6-47 Octel 200/300 S.4.1 PB60019 − 01 The phone rings, monitor ringback (Infor- mation T able Index 7) Figure 6-2 Sequence Used by the Octel 200/300 T o Screen Calls Start of Tr.
6-48 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 How T o Modify Application Delays Y ou should only modify those application-delay indexes for PBX tones that fail.
Maintenance Commands 6-49 Octel 200/300 S.4.1 PB60019 − 01 @PRT 1 IN − 2 IN − 2 IN − 0 FLASH EXPECT DIAL TONE 420 MS TO N 600 MS DIAL TONE DIAL − 2 DIAL − 2 DIAL − 0 2620 MS TO N 1 000 MS T OFF 2880 MS TO N 980 MS T OFF 2920 MS TO N 790 MS ANSWER The Octel 200/300 monitors tones for dial tone.
6-50 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Figure 6-3 Ring/No Answer T one-Timing Failure PBX T one ON PBX T one OFF 1000 ms 2880 ms Answer Condition 800 ms 1200 ms 9.
Maintenance Commands 6-51 Octel 200/300 S.4.1 PB60019 − 01 Application Delays for Call Processing W AIT AFTER OFF HOOK BEFORE GIVING PROMPT Application Delay 8 causes a delay between the time the port goes of f hook and the time the greeting or system prompt is played.
6-52 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 INTERDIGIT TIMEOUT WHILE W AITING FOR DTMF CALL RECORD The length of time that the message server waits for subsequent DTMF digits of an enhanced DTMF in-band call record. After the message server receives a DTMF digit of a call record, this timer starts.
Maintenance Commands 6-53 Octel 200/300 S.4.1 PB60019 − 01 MAXIMUM TONE OFF PERIOD FOR ANY TONE This delay must be set to a value equal to the largest value for any of the following delays in the Application Delay T able: 55, 65, 67, 71, or 75.
6-54 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Application Delay indexes 61 through 68 are used only if System Parameter 26 is set to YES. DOUBLE INTERRUPTED RINGBACK MAXIMUM TONE ON LONG PERIOD The longest delay that a TONE ON, of the long TONE ON period, can be to qualify as a double interrupted ringback.
Maintenance Commands 6-55 Octel 200/300 S.4.1 PB60019 − 01 DOUBLE INTERRUPTED RINGBACK MINIMUM TONE OFF LONG PERIOD The shortest delay that a TONE OFF , of the long TONE OFF period, can be to qualify as a double interrupted ringback.
6-56 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 F AST BUSY MAXIMUM TONE ON PERIOD The longest delay that a TONE ON can be to qualify as a fast-busy tone. Use — The message server uses this delay to determine whether the tone cadences that it is monitoring is a fast-busy tone.
Maintenance Commands 6-57 Octel 200/300 S.4.1 PB60019 − 01 Using UPDA TE to Modify Application Delays Y ou can use UPDA TE to modify specific application delays. When you modify an application-delay index, enter the new value in milliseconds, rounded to the nearest 20 ms.
6-58 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 . M APP Enter APPLICATION DELAY index. MOD:8 Enter new value (in MILLISECONDS) for APP DELAY 8. Note: Will be rounded to the nearest 20 MSEC. (0 −1 3 1 0700 MSEC, (0 means Infinite, empty line = 800 ) MOD: 1 000 DELAY set to 1 000 MSEC.
Maintenance Commands 6-59 Octel 200/300 S.4.1 PB60019 − 01 6.4 MESSAGE BLOCK AND MESSAGE PURGE V oice and fax messages can be marked as unplayable with the MBLOCK message block command. Messages can be deleted on a mailbox-by-mailbox basis or from every mailbox in the message server with the MPURGE message purge command.
6-60 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 A message that is marked as unplayable can be unmarked. T o unblock a message so that it can be played again, at the @ prompt, enter: MBLOCK x N Enter In this command, x is message header number, and N indicates that the message is to be unblocked.
Maintenance Commands 6-61 Octel 200/300 S.4.1 PB60019 − 01 MPURGE Command Usage A message that has been recorded and sent can be deleted from one or all mailboxes in the message server .
6-62 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 The command can be canceled by entering Escape . The execution pauses, and the following message is printed: ABORT MPURGE (AND LEAVE MESSAGE UNPLAYABLE) . ARE YOU SURE YOU WANT TO DO THIS? Y @ Enter Y to abort the message pur ge.
Maintenance Commands 6-63 Octel 200/300 S.4.1 PB60019 − 01 MBLOCK and MPURGE Considerations - Blocked messages (explicitly by MBLOCK or implicitly by an all-mailbox MPURGE ) are not automatically deleted from the message server .
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Octel 200/300 S.4.1 PB60019 − 01 7 LOG COMMANDS Chapter Content 7.1 LOG Command 7-1 ............................................................................ Log Options 7-2 ........................................................................
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Quick Reference Guide Octel 200/300 LOG Commands Octel 200/300 S.4.1 PB60019 − 01 Command Information LOG Commands LOG x y Displays log option and log to be traced. LOG ? Displays all log options: PR, BE, PF , MF , ST . LOG PR [log type] Lists filters for each log type.
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Log Commands 7-1 Octel 200/300 S.4.1 PB60019 − 01 7.1 LOG COMMAND Use the LOG command to trace information about specific events for - Call Processing Trace (CPT) activities - Call Detail Record (CD.
7-2 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 PR Option: Print Log Files Use the PR option to list filters for each log type.
Log Commands 7-3 Octel 200/300 S.4.1 PB60019 − 01 - (backslash) Before pressing Enter , you can enter a backslash () to designate that additional print options or filters follow on another line. If the print options and filters designated are longer than one line, the backslash connects the additional line to the command string.
7-4 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 ST Option: Print Status of Log Files Use the ST option to show the beginning time and the time of the first record presently in the log. For CPT , the log begins when the Octel 200/300 is first installed and when it is reinstalled because of a software upgrade.
Log Commands 7-5 Octel 200/300 S.4.1 PB60019 − 01 7.2 CALL PROCESSING TRACE (CPT) The Call Processing Trace (CPT) logs all call processing and messaging activities and events to one file on the hard disk drive.
7-6 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Printing the CPT Log The CPT log is printed in the same format for both commands ( LT or Log PR CPT ). The content of each record varies according to the type of activity traced, but similar data are printed in the same column.
Log Commands 7-7 Octel 200/300 S.4.1 PB60019 − 01 T able 7-1 T race Activity T ypes T ype Description PORT Port activity FAX_CHN Fax channel activity FAX_MSG Fax message activity MBX Mailbox activit.
7-8 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Using the List T race Command The LT (List Trace) command displays CPT activities.
Log Commands 7-9 Octel 200/300 S.4.1 PB60019 − 01 Option 1: All Activities Select 1 to display All mailbox, port, location, message, integration, and W orks for Serenade activities.
7-10 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 @ LT2 Enter mailbox (Empty line = ALL) :4720 Enter start time : Year Month Day Hour Minute or C (continuous) : MM/DD/YY HH:.
Log Commands 7-1 1 Octel 200/300 S.4.1 PB60019 − 01 @ LT 4 Enter location (Empty line = ALL) : 6620 Enter start time : Year Month Day Hour Minute or C (continuous) : MM/DD/YY HH:MM:SS PRT TYPE EVENT.
7-12 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 @ LT6 Enter start time : Year Month Day Hour Minute or C (continuous) : MM/DD/YY HH:MM:SS PRT TYPE EVENT AUX MBX/EXTN MSG# .
Log Commands 7-13 Octel 200/300 S.4.1 PB60019 − 01 Filters In addition to the LOG print options that control the output format, specific filters and arguments can limit the output to only those activities that match the set of search criteria. A filter need not be specified and, in some cases, the filters can be partially specified.
7-14 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Examples Using LOG PR CPT Y ou can use the LOG command to trace specific information. Use print options, such as the start time ( S ) or end time ( E ) along with any combination of filters.
Log Commands 7-15 Octel 200/300 S.4.1 PB60019 − 01 Message Activity T o print message activity currently in the CPT log using the LOG command, at the @ prompt enter: LOG PR CPT Enter T o list all messages or specify a specific message number , enter the filter MS .
7-16 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Examples Using LOG PR CPT for Untraced Activities The following examples use the LOG PR CPT command to display activities that cannot be traced using the LT command.
Log Commands 7-17 Octel 200/300 S.4.1 PB60019 − 01 Example of LANLOST T ype Entries In this example, the start time ( S ) is specified as 00 4 2 1 , and the type of filter ( TY ) is specified as LANLOST . This example displays all log entries that have LANLOST in the TYPE column.
7-18 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Example of LAN Channel Number In this example, the start time ( S ) is specified as 00 4 2 1 , and the type of filter ( PR , for port) is specified as 1 0 1 .
Log Commands 7-19 Octel 200/300 S.4.1 PB60019 − 01 @ LOG PR CPT Specify Print Option(s): ”S”tart <time>, ”E”nd <time>, ”L”ine <length>, ”P”age <length> ””.
7-20 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Other LOG Examples In this example, use the LOG PR CPT command to print all entries in the CPT trace log for messages being deferred for mailbox 4999 from 1 1:00 a.m., July 8, 2000, to 3:00 p.
Log Commands 7-21 Octel 200/300 S.4.1 PB60019 − 01 7.3 CALL DET AIL RECORD LOG The Call Detail Record (CDR) Log collects call processing transaction data in a log file on the Octel 200/300 . Each time a transaction is concluded, its outcome status is logged in the CDR log file.
7-22 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 7-2 T ransaction T ype Descriptions T ransaction T ype (XACTIN) Description ALOUTC Alarm outcall APIN ACP call in (W orks for Serenade ) . APOUTC ACP outcall (W orks for Serenade ).
Log Commands 7-23 Octel 200/300 S.4.1 PB60019 − 01 T able 7-3 Descriptions of the CDR Status That Can Be Logged Status Description OK All’ s well condition (for example, call answered, logon successful). AFWD All calls forwarded. APXF Transfer control to ACP ( W orks for Serenade ).
7-24 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Y ou can use two commands to configure CDR: - LOG The LOG command defines which transactions are retained in the log . Use the LOG command to set, clear, and display the transaction types and status types collected in the CDR log file.
Log Commands 7-25 Octel 200/300 S.4.1 PB60019 − 01 - PRT Contains a three-digit designation, starting with 0, of the port that each transaction came in on. For digital networking entries, this entry is always 000 . - DURA TN Lists the number of hours/minutes/tenths of minutes for each transaction.
7-26 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Configuring the CDR Log Records are not saved until the CDR log is configured to save the transaction records. Use the LOG command to save the combinations of transaction types and status values.
Log Commands 7-27 Octel 200/300 S.4.1 PB60019 − 01 T ransaction T ypes T o set specific transaction types, at the > prompt, enter the type of transaction and the status value. Refer to T able 7-2 and T able 7-3 for the correct abbreviations, or use the LOG PF CDR command to display the CDR log status and view the abbreviations.
7-28 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Displaying CDR T ype and Status Configuration The transaction types and status values, both those enabled and disabled, modified by the LOG MF CDR command can be printed.
Log Commands 7-29 Octel 200/300 S.4.1 PB60019 − 01 Displaying Call Detail Records Use the CDR command to display the CDR log file and to specify which parameters to show .
7-30 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Setting Display Specifications The fields for setting the CDR display specifications, including log file management, are described below .
Log Commands 7-31 Octel 200/300 S.4.1 PB60019 − 01 - End Time, E [YY MM DD HH MM] Displays CDR data ending at a specified time other than the last record currently in the log. T o select a particular end time, at the @ prompt, enter: CDR E [YY MM DD HH MM] @ C D RE0 00 90 7 Y ou can specify an end time with or without a start time.
7-32 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 @ CDR W LOG FILE WRAPPED LOG FILE BEGINNING TIME IS 0 1 /0 1 /00 1 2:0 1 :00 TIME OF FIRST RECORD IN LOG IS 0 1 /0 1 /00 08:25:03 @ C D RE0 00 11 50 60 0 MM/DD/YY HH:MM:SS XACTIN STAT MS ME PRT DURATN MAILBOX COS CALLER 0 1 /0 1 /00 1 0:42:07 TIMEST OK .
Log Commands 7-33 Octel 200/300 S.4.1 PB60019 − 01 Display Filters Y ou can use seven filters to specifically define the type of information that displays in the CDR log. Multiple filters can be used in a command line, but each filter can appear only once.
7-34 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 @ CDR XA CAL PR 009 MM/DD/YY HH:MM:SS XACTIN STAT MS ME PRT DURATN MAILBOX COS CALLER 11 /22/00 1 2:04:55 CALMBX GRET 00 009 0:00. 1 7777 * 11 /22/00 1 2:05: 1 4 CALFLX QUE 00 009 0:00.
Log Commands 7-35 Octel 200/300 S.4.1 PB60019 − 01 T able 7-4 Information Logged by Transaction T ype T ransaction T pe Field T ype MS ME COS MAILBOX CALLER DESTINATION RTE ALOUTC APIN APOUTC n CALA.
7-36 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 CDR Size by T ransaction T ype The Octel 200/300 allocates 2MB of disk space for CDR events, and records a time stamp (TIMEST) every 2K. Each call record requires from 10 − 18 bytes, depending on the number of digits in the mailbox.
Log Commands 7-37 Octel 200/300 S.4.1 PB60019 − 01 T o estimate how many days the CDR records can be stored before the buf fer becomes full and the log file wraps, perform the following steps for each transaction type enabled: 1.
7-38 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Fax T ransactions This example shows a CDR log for all fax transactions. The CDR command shows the column length set to 132 ( L 1 32 ), which is required to see the DESTINATION and RTE columns.
Log Commands 7-39 Octel 200/300 S.4.1 PB60019 − 01 MWN Attempts Encountered Fast Busy This example shows a CDR log for a port that encountered fast-busy while attempting a message waiting notification outcall. @ CDR XA MWOUTC ST FBSY MM/DD/YY HH:MM:SS XACTIN STAT MS ME PRT DURATN MAILBOX COS CALLER 02/ 1 0/00 1 4: 1 2:32 MWOUTC FBSY 0 1 2 0:00.
7-40 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 7.4 NAMESEND ACTIVITY TRACE LOG The Namesend Activity Trace Log collects Namesend propagation transaction data for Digital Networking in a log file.
Log Commands 7-41 Octel 200/300 S.4.1 PB60019 − 01 - Event, EV [EVENT] Displays a specific event. The events that can be specified and their correct spelling are listed in T able 7-7. Only one event can be specified at a time. - Auxiliary , AU [AUXILIARY] Displays supplemental event activities.
7-42 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 7-7 Event and Aux Activities in Namesend Activity Log TYPE EVENT DESCRIPTION AUX DESCRIPTION QUEUED ADMIN Addition to the queue of names pending by administrator . SUCCESS Q_FULL FAIL Success.
Log Commands 7-43 Octel 200/300 S.4.1 PB60019 − 01 7.5 MOVES, ADDS, AND CHANGES LOG Many configuration changes made in the INST ALL program, in the UPDA TE program, and within the mailbox are recorded in the Moves, Adds, and Changes log.
7-44 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 SYSTEM P ARAMETER T able The following system parameters are entered in the MAC log, if they have been modified. The system parameter index number is displayed in the ATTR field.
Log Commands 7-45 Octel 200/300 S.4.1 PB60019 − 01 MM/DD/YY HH:MM:SS BY ACT REC ID ATTR VALUE 0 1 / 1 5/00 1 4:28:25 UPDT MOD USER 300 NAME NEWTON 0 1 / 1 5/00 1 4:30:55 UPDT MOD DIST 302 NAME JAMES.
7-46 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 INFORMA TION T able When you add, modify , or delete an INFORMA TION T able, the changes are logged in the MAC log. The ATTR field can display A TTR Description TYP T ype of INFORMA TION T able added or deleted.
Log Commands 7-47 Octel 200/300 S.4.1 PB60019 − 01 When you add a new mailbox number to the USER T able, the first entry in the MAC log shows the mailbox and the COS added.
7-48 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 When you add or modify the SELF network location number it is recorded in the MAC log.
Log Commands 7-49 Octel 200/300 S.4.1 PB60019 − 01 - BY Displays the application used to make a change to the configuration. Enter one of the BY names that follows to specify a specific application. BY Description UPDT Configuration change listed was made either in UPDA TE or INST AL.
7-50 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 7.6 SERVER ACTIVITY TRACE LOG The server activity trace (SA T) collects all the functional activity of the OctelAccess server on the message server into a log file. For each activity, the status of the activity and the mailbox or the message number acted on are collected.
Log Commands 7-51 Octel 200/300 S.4.1 PB60019 − 01 T able 7-8 SA T Log Activity T ypes Activity DA T A1 DA T A2 ADD ONE PDL MEMBER Member mailbox number PDL number APPEN MBX MSG CCM reference number.
7-52 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 7-8 SA T Log Activity T ypes Activity DA T A2 DA T A1 GET MBX INFO Mailbox digits Null GET MISGINFOR BY MSG CCM Refe.
Log Commands 7-53 Octel 200/300 S.4.1 PB60019 − 01 T able 7-8 SA T Log Activity T ypes Activity DA T A2 DA T A1 REPLACE PDL MEMBER New member mailbox number PDL number REQUEST REJECTED CSP request n.
7-54 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 7-9 SA T Log SA T_Status T ypes ST A TUS DESCRIPTION SUCCESS Success F AIL Fail BADMSGNO Bad message number DTMFIN D.
Log Commands 7-55 Octel 200/300 S.4.1 PB60019 − 01 T able 7-9 SA T Log SA T_Status T ypes ST A TUS DESCRIPTION NO_GREET Cannot turn on greeting MSG_F AIL Cannot save message DSK_FULL Disk full SILEN.
7-56 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 7-9 SA T Log SA T_Status T ypes ST A TUS DESCRIPTION DST_F AIL Destination mailbox fails COS Mailbox without OctelAc.
Log Commands 7-57 Octel 200/300 S.4.1 PB60019 − 01 T able 7-9 SA T Log SA T_Status T ypes ST A TUS DESCRIPTION PDL_OWNER_SDL PDL owner mailbox an SDL INV_COS_A TTR Invalid COS attribute PDLMEM_EXIST.
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Call Processing Trace Activities 7A-1 Octel 200/300 S.4.1 PB60019 − 01 APPENDIX A CALL-PROCESSING TRACE ACTIVITIES The types of activities performed during call processing are shown in T able 7A-1, Trace Activity T ypes. Events and supplemental activities are show in T able 7A-2, EVENT and AUX Activities in the Call-Process Trace Log.
7A-2 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 7A-1 T race Activity T ypes T ype Description INTGQRY Log the PBX query call record types INTGREP Log the PBX reply .
Call Processing Trace Activities 7A-3 Octel 200/300 S.4.1 PB60019 − 01 T able 7A-2 EVENT and AUX Activities in Call Process T race Log (continued) TYPE Column Entry DESCRIPTION AUX Column Entry DESCRIPTION EVENT Column Entry OctelNet ADMBALRSP The mailbox/alias response packet (administrative packet).
7A-4 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 7A-2 EVENT and AUX Activities in Call Process T race Log (continued) TYPE Column Entry DESCRIPTION AUX Column Entry DESCRIPTION EVENT Column Entry LAN ANLOGSTBY Indicates the change from LAN delivery to analog standby delivery (LAN, analog standby) .
Call Processing Trace Activities 7A-5 Octel 200/300 S.4.1 PB60019 − 01 T able 7A-2 EVENT and AUX Activities in Call Process T race Log (continued) TYPE Column Entry DESCRIPTION AUX Column Entry DESCRIPTION EVENT Column Entry FAX_MSG END_PLAY The playing of the message has ended.
7A-6 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 7A-2 EVENT and AUX Activities in Call Process T race Log (continued) TYPE Column Entry DESCRIPTION AUX Column Entry .
Call Processing Trace Activities 7A-7 Octel 200/300 S.4.1 PB60019 − 01 T able 7A-2 EVENT and AUX Activities in Call Process T race Log (continued) TYPE Column Entry DESCRIPTION AUX Column Entry DESC.
7A-8 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 7A-2 EVENT and AUX Activities in Call Process T race Log (continued) TYPE Column Entry DESCRIPTION AUX Column Entry DESCRIPTION EVENT Column Entry ONT_IN, ONT_OUT LSYN_RSP Line synchronization response packet sent by the node to the base.
Call Processing Trace Activities 7A-9 Octel 200/300 S.4.1 PB60019 − 01 T able 7A-2 EVENT and AUX Activities in Call Process T race Log (continued) TYPE Column Entry DESCRIPTION AUX Column Entry DESCRIPTION EVENT Column Entry MSGWAIT Request to turn message waiting on or off.
7A-10 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 7A-2 EVENT and AUX Activities in Call Process T race Log (continued) TYPE Column Entry DESCRIPTION AUX Column Entry DESCRIPTION EVENT Column Entry RBLD_P Logged an inconsistency during pass 3 of the rebuild for the Names Directory .
Call Processing Trace Activities 7A-1 1 Octel 200/300 S.4.1 PB60019 − 01 T able 7A-2 EVENT and AUX Activities in Call Process T race Log (continued) TYPE Column Entry DESCRIPTION AUX Column Entry DESCRIPTION EVENT Column Entry LAN SNMP_QRY SNMP information has been requested.
7A-12 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 7A-2 EVENT and AUX Activities in Call Process T race Log (continued) TYPE Column Entry DESCRIPTION AUX Column Entry.
Call Processing Trace Activities 7A-13 Octel 200/300 S.4.1 PB60019 − 01 T able 7A-2 EVENT and AUX Activities in Call Process T race Log (continued) TYPE Column Entry DESCRIPTION AUX Column Entry DES.
7A-14 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 7A-2 EVENT and AUX Activities in Call Process T race Log (continued) TYPE Column Entry DESCRIPTION AUX Column Entry.
Octel 200/300 S.4.1 PB60019 − 01 8 SYSTEM ERRORS AND TRAFFIC PEGS Chapter Contents 8.1 Boot ROM Diagnostics 8-1 ...................................................................... Boot ROM Diagnostic Errors 8-3 ...................................
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Quick Reference Guide Octel 200/300 System Errors and T raffic Pegs Octel 200/300 S.4.1 PB60019 − 01 Command Information T raffic Pegs LP Lists the traffic pegs CP Clears the Traf fic Pegs Count T able Hardware Errors BITTST x Converts hardware error data fields into bit sets.
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System Errors and T raffic Pegs 8-1 Octel 200/300 S.4.1 PB60019 − 01 8.1 BOOT ROM DIAGNOSTICS When the Octel R 200/300 is loaded or reloaded (loss of power , system error, or a command), the CPU and other system modules execute a Power − on Selftest diagnostic, or Boot ROM diagnostic.
8-2 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 CPU Model 300 − 6039 − 00 1 Rev F 1 486 Step 27 32MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED Testing PIT...PASSED Testing DMA.
System Errors and T raffic Pegs 8-3 Octel 200/300 S.4.1 PB60019 − 01 Boot Rom Diagnostic Errors An error message prints if errors are encountered. T able 8-1 is a list of possible boot ROM diagnostic error numbers, a description of each error , and the most likely cause.
8-4 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-1 Boot ROM Diagnostic Errors (continued) CPU Error Likely Cause CPU Description Severity 01F UART 3 test error n CP.
System Errors and T raffic Pegs 8-5 Octel 200/300 S.4.1 PB60019 − 01 8.2 HARDW ARE ERRORS The Octel 200/300 logs each hardware error , along with its date, time, and type, in the Hardware Error T able. This section explains how to read and interpret the information in the Hardware Error T able.
8-6 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 - PRIO. Indicates the priority level of the hardware error being reported. Each type of hardware error has been assigned an error priority level. Priority levels range from 0 to 3, with 0 being the lowest level and 3 the highest.
System Errors and T raffic Pegs 8-7 Octel 200/300 S.4.1 PB60019 − 01 Alarm Relays The Octel 200/300 provides both major and minor alarm relays, which can be used to light an LED or sound an alarm. Refer to the Maintenance Commands chapter, Alarm T est section.
8-8 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 5: Ring Thr ough TEST LINE 2 POR T V erify that extension numbers in the table are correct.
System Errors and T raffic Pegs 8-9 Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 12: CPU Parity Parity error occurred in CPU memory area. If error repeats, replace power supply unit.
8-10 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 05 = +12 MOTOR VOL T AGE MEASUREMENT IS OUT OF RANGE +11.40 TO +12.60 DA T A-2 = SAME AS FOR 02 06 = +5 BA TTERY VOL T AGE MEASUREMENT IS OUT OF RANGE +3.
System Errors and T raffic Pegs 8-1 1 Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 23: PBX Integration Problem with the RS-232C link with PBX Check the RS-232C connections.
8-12 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 24: PBX Integration (continued) Problem with the integration card RS-232C integration This error pertains only to certain integrated message servers.
System Errors and T raffic Pegs 8-13 Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 24: PBX Integration (continued) Problem with the integration card This error pertains only to certain integrated message servers.
8-14 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 24: PBX Integration (continued) Problem with the integration card This error pertains only to certain integrated message servers.
System Errors and T raffic Pegs 8-15 Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 27: Option Control Chip Error Problem with the OCC Contact your technical support center.
8-16 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source DA T A-2 = 3D = DUAL PORT.
System Errors and T raffic Pegs 8-17 Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source DA T A-2 = REPORTED ST A TUS 0.
8-18 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source Error Codes for all DA T .
System Errors and T raffic Pegs 8-19 Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 34. Power -ON Diagnostic Error Selftest for CPU. DA T A-1 through DA T A-4 designate errors found.
8-20 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 34: Power-ON Diagnostic Error Selftest for VCU. DA T A-1 through DA T A-4 designate errors found Replace VCU.
System Errors and T raffic Pegs 8-21 Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source DA T A-1 Bit 7: +5 volts clean out of range. Bit 6: +5 volts VCC out of range. Bit 5: Analog to Digital Converter error.
8-22 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 02 = CANNOT R/W MEM AS RE.
System Errors and T raffic Pegs 8-23 Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 38. Disk Defect Boot Region Defect in secondary bootstrap (Xboot) region Attempt to reload the software code from the floppy diskette to the hard disk.
8-24 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 41. V isual Mailbox Hardware Error Command link interface LAN is malfunctioning or has detected a network error This is a V isual Mailbox error.
System Errors and T raffic Pegs 8-25 Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 42. Configuration Error Error detected in the configuration tables Check the configuration tables.
8-26 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 42. Configuration Error (continued) Error detected in the configuration tables Check the configuration tables.
System Errors and T raffic Pegs 8-27 Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 42. Configuration Error (continued) Error detected in the configuration tables Check the configuration tables.
8-28 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 42. Configuration Error (continued) Error detected in the configuration tables Check the configuration tables.
System Errors and T raffic Pegs 8-29 Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 43. Hard Disk/ Language T able Read/Write Err or Error detected in the read/write of language table Errors 1 or 3 — Run FLOPPY Backup/ Restore.
8-30 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 46.
System Errors and T raffic Pegs 8-31 Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 63. Fax Card Hardware Error Fax loopback t est fail ed or fax ca rd didn’ t respond to comm and: TEST X x y z .
8-32 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 64. LAN Hardware Error (continued) Problem detected by the LAN. Dependent on the DA T A-1 values described below .
System Errors and T raffic Pegs 8-33 Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 64. LAN Hardware Error (continued) Problem detected by the LAN. Dependent on the DA T A-1 values described below .
8-34 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 64. LAN Hardware Error (continued) Problem detected by the LAN. Dependent on the DA T A-1 values described below .
System Errors and T raffic Pegs 8-35 Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 66. LAN Reported Hardware Error (continued) Problem detected by the LAN. Dependent on the DA T A-1 values as described below .
8-36 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 66. LAN Reported Hardware Error (continued) Problem detected by the LAN. Dependent on the DA T A-1 values as described below .
System Errors and T raffic Pegs 8-37 Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 68 BIC Error Dependent on value in DA T A-1. Replace CPU card. DA T A-1 = 01 BIC read error (chip bad or missing).
8-38 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 72 Protocol Revision Level Error Namesend activity Disable Namesend to the remote location.
System Errors and T raffic Pegs 8-39 Octel 200/300 S.4.1 PB60019 − 01 T able 8-2 Hardware Error T ypes and Remedies (continued) Error T ype:Name Priority Remedy Source 79.
8-40 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 8.3 TRAFFIC PEG COUNT T ABLE The Traf fic Peg Count T able is used to record events monitored by the Octel R 200/300. Proper use of the table helps to understand how the various features and functions are being used.
System Errors and T raffic Pegs 8-41 Octel 200/300 S.4.1 PB60019 − 01 Caution! Many of the traffic pegs are used in the System Performance report. When the Traffic Peg Count T able is cleared, the System Performance report is also cleared. Likewise, if the System Performance report is cleared, the Traffic Peg Count T able is cleared.
8-42 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 # Description 13 NO DIAL TONE FROM PBX WHEN TRYING TO MAKE A CALL Number of times the Octel 200/300 attempted to call out and did not receive dial tone from the PBX (when connecting a call).
System Errors and T raffic Pegs 8-43 Octel 200/300 S.4.1 PB60019 − 01 # Description 29 IMMEDIA TE CALL USED Number of times immediate call was used ( ). 1 4 30 BACK UP WHILE LISTENING TO A MESSAGE Number of times backup was used while listening to message ( ).
8-44 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 # Description 45 A UTO A T TEND ANT CALLS PLACED Number of times the Octel 200/300 dialed an extension number; counts all extensions called. 46 A UTO A T TEND ANT C ALLS ANSWERED B Y CALLED P AR TY Number of calls placed that were answered.
System Errors and T raffic Pegs 8-45 Octel 200/300 S.4.1 PB60019 − 01 # Description 75 SEND F AILED TO EXTENDED MAILBOX — MAILBO X FULL/SET TO NOT ACCEPT MESSAGE Number of times a message was not sent to an Extended mailbox because the mailbox was full or set not to accept messages.
8-46 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 # Description 100 NET MESSAGE SEND — OTHER SYSTEM BUSY The number of times a network message call was terminated because the destination system did not have enough idle ports.
System Errors and T raffic Pegs 8-47 Octel 200/300 S.4.1 PB60019 − 01 # Description 11 4 NETWORK MESSAGE RECEIVED REACHED BLOCK LIMIT The number of times the message being received was longer than expected. The originating system sends the length of the message being transmitted during network communication.
8-48 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 # Description 128 SUBSEQUENT DIALED FOR ASSIST ANCE Number of times callers pressed after a mailbox . 0 0 129 INITIAL DIALED EXTENSION OR DIGIT Number of times a caller initially entered the first digit (1 − 8) for a defined mailbox or extension in the USER T able.
System Errors and T raffic Pegs 8-49 Octel 200/300 S.4.1 PB60019 − 01 # Description 141 SUBSEQUENT LEFT MESSAGE A T TONE Number of times a message was left after calling a different mailbox. 142 MESSAGE RECEIVED AF TER GREETING Number of messages left after greeting played.
8-50 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 # Description 160 INTEGR A TION — NO CALL RECORD Integration — Number of times received a call on an integrated system but received no call record or it was late.
System Errors and T raffic Pegs 8-51 Octel 200/300 S.4.1 PB60019 − 01 # Description 174 PERSONAL DISTRIBUTION LIST Number of times a P ersonal Distribution List was used. 175 PROTOCOL 2 MESSAGE A TTEMPT The number of Protocol 2 network message delivery attempts.
8-52 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 # Description 203 NETWORK PROTOCOL 4 MESSAGE SENT The number of successful Protocol 4 network message deliveries. 204 PORT WENT OFF -HOOK AND DIDN’T GET LOOP CURRENT The number of times the system port went off-hook and loop current was not detected.
System Errors and T raffic Pegs 8-53 Octel 200/300 S.4.1 PB60019 − 01 # Description 216 NUMBER OF F AXES THA T F AILED TO PRINT Number of unsuccessful attempts to print a fax message. 217 NUMBER OF TIMES QUICK F AX FEA TURE USED Number of times a caller used Quick F ax, , to send a fax message to a mailbox.
8-54 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 # Description 229 NUMBER OF NETWORK NAMES RECEIVED FROM DIGIT AL NETWORK Number of network names successfully received from the digital network 230 REAL-TIME NAME PLA Y REQUESTED Number of times this cabinet played a real-time name from other cabinets.
System Errors and T raffic Pegs 8-55 Octel 200/300 S.4.1 PB60019 − 01 # Description 244 MAXIMUM SIMUL TANEOUS REAL TIME NAME PLA YS Maximum number of real-time names that were playing at one time.
8-56 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 # Description 255 NUMBER OF TIMES TOT AL REAL TIME NAMES PLA YED REACHED THE LIMIT OF A V AILABLE CLIENTS Number of times a name could not be played by this cabinet in real time over the LAN.
System Errors and T raffic Pegs 8-57 Octel 200/300 S.4.1 PB60019 − 01 # Description 268 OCTELNET SYSTEM MAILBOX LOCK A TTEMPTS The number of attempts the Octel 200/300 made to lock the OctelNet system mailbox.
8-58 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 # Description 280 OCTELNET ASCII NAME SEND SUCCESSES The number of successful attempts the Octel 200/300 made to send an alphabetic (ASCII) name over Protocol 5.
System Errors and T raffic Pegs 8-59 Octel 200/300 S.4.1 PB60019 − 01 # Description 298 GA TEW A Y LINK − V OICE MESSAGES TRANSFERRED TO THE GA TEW A Y This is a count of the number of times the OctelAccess server used the file transfer feature to transfer a voice message from Octel 200/300 to the OctelAccess server .
8-60 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 0123456789 00 J NUM CALLS QUICK MSG MSG CREA TE LISTEN LAST DIST MSG SA VE ERASE LOGON 10 EXIT ALRDY LOGON ERROR DROP NO DI.
System Errors and T raffic Pegs 8-61 Octel 200/300 S.4.1 PB60019 − 01 9 8 7 6 5 4 3 2 1 0 200 J J NET P4 A TTEMPT NET P4 SUCCESS NO LOOPC MSGS ALLFWD MSG BY LOGGED MSGS OTHER INV AL USRLOG INV AL TE.
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Octel 200/300 S.4.1 PB60019 − 01 9 HARDW ARE REPLACEMENT Chapter Contents 9.1 Hardware Maintenance and Diagrams 9-1 ......................................................... Octel 200/300 Preventive Maintenance 9-1 ..................................
Octel 200/300 S.4.1 PB60019 − 01 9 HARDW ARE REPLACEMENT Figures 9-1 Octel 200 Shelf Structure 9-3 .................................................................... 9-2 Octel 200 Inside Front View 9-4 .............................................
Hardware Replacement 9-1 Octel 200/300 S.4.1 PB60019 − 01 9.1 HARDW ARE MAINTENANCE AND DIAGRAMS This chapter provides information about replacing hardware and maintaining Octel 200/300 message servers. T o assist with the procedures, diagrams of the Octel 200 and Octel 300 are shown.
9-2 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Power Supply Output The AC and DC wiring is prewired to connectors that are automatically engaged when the power supply is installed. There are no power-supply adjustments. Y ou can check voltages by using a digital volt meter.
Hardware Replacement 9-3 Octel 200/300 S.4.1 PB60019 − 01 Front System T erminal Port Power Supply Unit Floppy Disk Drive Power Switch System Fuse W orks Disk Drive System/V oice Disk Drives V oice .
9-4 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Front Door Disk Drive Assembly VCU (Slot A8) Front System T erminal Port (SP1 Connector) CPU (Slot A9) Power Switch Power Su.
Hardware Replacement 9-5 Octel 200/300 S.4.1 PB60019 − 01 RS-232C Connector (J2) Alarm Port (J3) I/O Panel V isual Mailbox Connector (J4) System T erminal Port (J1) J1 J2 J3 J4 Power Cord P1 P2 P3 P.
9-6 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 System T erminal Port Power Cord Receptacle Motherboard Fan Power Harness Connector Figure 9-4 Octel 200 Rear V iew.
Hardware Replacement 9-7 Octel 200/300 S.4.1 PB60019 − 01 Octel 300 Diagrams Use the following Octel 300 diagrams when performing preventive maintenance or replacing components. Figure 9-5 through Figure 9-8 illustrate the front, rear, and inside views.
9-8 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 F ront Door Card Slot Card Slot Hard Disk Drive Assembly VCU (Slot A13) P ower Supply Unit F an T ray F ront System T ermina.
Hardware Replacement 9-9 Octel 200/300 S.4.1 PB60019 − 01 J5 J4 J3 J2 J1 RS-232C Connector P ort B (J2) 50-pin T elco connectors (25-pair Amphenol connectors) P ower R eceptacle P ower Cord Alarm P .
9-10 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 System T erminal P ort Cable Main P ower Harness P ower Line Filter Main Disk Drive P ower Harness Main Motherboard (shelf .
Hardware Replacement 9-1 1 Octel 200/300 S.4.1 PB60019 − 01 9.2 HARDW ARE REPLACEMENT GUIDELINES Y ou can safely replace subassemblies in Octel 200 or Octel 300 message servers by following the procedures in this chapter.
9-12 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Caution! Printed circuit assemblies, as well as other assemblies in the Octel 200/300, contain static-sensitive components. The human body can easily store enough static electricity to damage a PCA.
Hardware Replacement 9-13 Octel 200/300 S.4.1 PB60019 − 01 6. .Store the removed PCA in a static protection bag. 7. Remove the replacement PCA from its static protection bag. 8. While holding the top and bottom edges of the replacement PCA, slide it into the card cage.
9-14 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 4. Disengage the LIC from the motherboard by pivoting the plastic card ejectors at the top and bottom of the front edge of the LIC. 5. Slide the LIC out of the card cage. . Handle the LIC only by the top and bottom edges.
Hardware Replacement 9-15 Octel 200/300 S.4.1 PB60019 − 01 Removing Integration Cards Use this procedure to replace an integration card. 1. Unlock and open the cabinet door 2. Put on an antistatic wrist strap and connect it to an unpainted portion of the cabinet.
9-16 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Local Area Network (LAN) Card Replacement The LAN card installed in shelf A is designed to be hot plugged; that is, the message server does not need to be turned OFF to remove or install the card.
Hardware Replacement 9-17 Octel 200/300 S.4.1 PB60019 − 01 5. Install the 10BaseT , RJ45 adapter on the back of the cabinet, for the slot in which the LAN card is being installed. 6. After servicing the LAN card, use the Courtesy Up command to put the card into service.
9-18 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Once the LAN card is installed, the LEDs on the LAN card are activated, as follows: LED Number LED Description LED Color LED Activity 1 Standard use Red Lit when the LAN card is installed.
Hardware Replacement 9-19 Octel 200/300 S.4.1 PB60019 − 01 P7 P6 P5 P4 P3 P1 J2 J1 J3 J4 2X New Jack Screws DTIC − E1 A dapter Grounding Screw I/O Cabling installed here.
9-20 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 For 75-ohm DTIC − E1 installations: a. Connect the 75-ohm DTIC − E1 adapter to the amphenol connector on the I/O panel corresponding to the DTIC card slot in the system card cage.
Hardware Replacement 9-21 Octel 200/300 S.4.1 PB60019 − 01 Folded − back cable shield foil or braid Cable Clamp I/O Cable Tx Ring Tx T ip Chassis Ground Rx Ring Rx T ip Note: I/O Cable bare metal ground “drain wire ” should be connected to pin 3 (chassis ground) on the 5 − position terminal block.
9-22 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Installing a New DTIC Card in an Existing Installation 1. On the new DTIC card, check that the DTIC’ s SW1 and SW2 switch.
Hardware Replacement 9-23 Octel 200/300 S.4.1 PB60019 − 01 Fax Application Processor Replacement The Octel 200/300 fax application processors (fax cards) installed in shelf A are hot pluggable. That means you do not have to turn OFF the message server to remove or install the cards.
9-24 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Installing Fax Application Processors Use the following procedure to install a fax card: 1. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet.
Hardware Replacement 9-25 Octel 200/300 S.4.1 PB60019 − 01 Figure 9-16 Octel 200/300 Hard Disk Drive Assembly Caution! Hard disk drive assemblies are sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap.
9-26 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Installing the Hard Disk Drive Assembly T o install the hard disk drive assembly , use the following procedures: . The disk drive ID is automatically selected when the drive assembly is installed.
Hardware Replacement 9-27 Octel 200/300 S.4.1 PB60019 − 01 Figure 9-17 Octel 300 Floppy Disk Drive Assembly Caution! The floppy disk drive assemblies are sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap.
9-28 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Installing Octel 300 Floppy Disk Drive The Octel 300 floppy disk drive assembly is hot pluggable. Y ou do not need to turn OFF the PSU. T o install a replacement floppy disk drive in the Octel 300 use the following procedure: 1.
Hardware Replacement 9-29 Octel 200/300 S.4.1 PB60019 − 01 Power Supply Unit Replacement This section contains replacement information for the Octel 200 Power Supply Unit (including floppy disk assembly), the Octel 300 Power Supply Unit, and the Octel 300 Filter Assembly .
9-30 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Octel 200 Power Supply Unit The Octel 200 power supply and floppy disk drive are one unit. If either the power supply or floppy disk drive malfunctions, you must replace the entire unit.
Hardware Replacement 9-31 Octel 200/300 S.4.1 PB60019 − 01 Replacing the Fuse 1. Unlock and open the door of the cabinet. 2. Turn OFF the power switch on the front of the PSU. 3. Remove the fuse-holder cap, using a flat-blade screwdriver. 4. Remove the fuse and verify that the fuse is blown.
9-32 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 The power filter assembly is replaced as a unit. Do not disassemble it in any way . Refer to Figure 9-21 for the AC domestic, Figure 9-22 for the AC international, or Figure 9-23 for the DC power filter assembly illustrations.
Hardware Replacement 9-33 Octel 200/300 S.4.1 PB60019 − 01 Connector Mounting Screws P ower Filter Assembly Harness-Grounding Hardware Backplane-to- Filter Harness F ront V iew of Connector Green/Y .
9-34 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 F ront V iew of Connector Connector Mounting Screws P ower Filter Assembly Harness-Grounding Hardware Backplane-to- Filter .
Hardware Replacement 9-35 Octel 200/300 S.4.1 PB60019 − 01 Bottom V iew of Filter F ront V iew of Connector Connector Mounting Screws DC Filter Assembly Harness-Grounding Hardware Backplane-to- Filt.
9-36 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 DC Power Source Earth Ground Conduit with three 10-gauge wires Ground Stud + − − + Rear Panel T erminal Block Figure 9-.
Hardware Replacement 9-37 Octel 200/300 S.4.1 PB60019 − 01 Caution! T o avoid risk of electric shock, wait two minutes after turning OFF the message server to remove the PSU. 4. Remove the floppy disk drive signal cable from the CPU. 5. Using a flat − blade screwdriver , loosen the two captive screws on the front of the PSU.
9-38 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 8. Reattach the floppy disk drive signal cable. 9. When all other message server maintenance has been accomplished, turn ON the message server at the PSU switch.
Hardware Replacement 9-39 Octel 200/300 S.4.1 PB60019 − 01 T ools Required Make sure the following tools (or their equivalent) are on hand before continuing: - Large flat-blade screw driver (for loosening and tightening the captive fasteners on the front of the power supply assembly .
9-40 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 9. Use a flat-blade screwdriver to tighten the two captive screws that are attached to the front flange of the PSU. 10. Attach the floppy ribbon cable, which comes from the PSU, to the corresponding connector on the CPU card.
Hardware Replacement 9-41 Octel 200/300 S.4.1 PB60019 − 01 6. Lift the Power Filter Assembly away from the chassis and unplug the three Backplane-to-Filter harness connectors from the terminal lugs on the filter mounted on the Power Filter Assembly .
9-42 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 18. Turn on the Octel 300, allow it to boot up, and then check for proper operation. If problems are encountered consult the technical documentation or contact T echnical Support for assistance.
Hardware Replacement 9-43 Octel 200/300 S.4.1 PB60019 − 01 F ront V iew of Connector Connector Mounting Screws P ower Filter Assembly Harness-Grounding Hardware Backplane-to- Filter Harness Green/Y .
9-44 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 AC-to-DC Power Supply Conversion Before proceeding, read the instructions in the Installing the Octel 200/300 with a − 48 VDC Power Supply Unit section, in the Installation chapter of this volume.
Hardware Replacement 9-45 Octel 200/300 S.4.1 PB60019 − 01 Connector to Backplane Mounting Screws Connector Backplane P ower Harness F ront V iew of Connector Harness-Grounding Hardware Figure 9-26 A.
9-46 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Installing DC Subassemblies in the Octel 200 T o install the DC subassemblies, use the following procedure: 1. Remove the cover on the DC inlet box, as shown in Figure 9-27. 2.
Hardware Replacement 9-47 Octel 200/300 S.4.1 PB60019 − 01 F ront V iew of Connector Connector Backplane P ower Harness Purple Black DC Inlet Box Connector to Backplane Mounting Screws Harness-Grounding Hardware Green/Y ellow Figure 9-27 D.
9-48 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Removing the Octel 300 AC Subassemblies This conversion requires the Octel 300 AC-to-DC power supply conversion kit, part n.
Hardware Replacement 9-49 Octel 200/300 S.4.1 PB60019 − 01 Octel 200 Fan Panel Assembly The Octel 200 fan panel is hot pluggable. That means the message server does not need to be turned OFF to remove and install the fan panel.
9-50 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Removing the Octel 300 Fan T ray Use these procedures to remove the fan panel. Have the replacement unit ready before proceeding. 1. Unlock and open the door of the cabinet. 2.
Hardware Replacement 9-51 Octel 200/300 S.4.1 PB60019 − 01 Installing the Air Filter T o reinstall the air filter, use the following procedures: 1. Slide the air filter into the door in the way that you removed it. Make sure that the wavy side of the filter material is against the door .
9-52 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Caution! Replacing the motherboard assembly is a complicated procedure. Replace it only after you have confirmed that the motherboard is faulty . Do not disassemble the motherboard.
Hardware Replacement 9-53 Octel 200/300 S.4.1 PB60019 − 01 10. Remove the fan panel following the instructions in the Octel 200 Fan Panel Assembly section in this chapter. 1 1. Disconnect the maintenance port cable from the upper left hand corner of the motherboard.
9-54 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 10. Reconnect the cables as they were connected on the old motherboard. 1 1. Replace the fan panel, following the instructions in the Octel 200 Fan Panel Assembly section in this chapter.
Hardware Replacement 9-55 Octel 200/300 S.4.1 PB60019 − 01 12. Disconnect the maintenance port cable from the upper left − hand corner of the motherboard assembly . 13. Remove the power filter assembly as described in the Octel 300 Power Filter Assembly Replacement section of this chapter.
9-56 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 6. Push only PCAs in slots A1 and A14 and the power supply assembly into the connectors on the motherboard. 7. Tighten the screws at the top and bottom of the motherboard and the five screws on the motherboard I/O panel.
Hardware Replacement 9-57 Octel 200/300 S.4.1 PB60019 − 01 Octel 300 Disk Drive Backplane Replacement The disk drive backplanes provide communication and DC power buses from the motherboard to the disk drive assembly . There are two disk drive backplanes, one for shelf B and one for shelf C.
9-58 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Removing the Octel 300 Disk Drive Backplane Use the following procedure to remove a new disk drive backplane: 1. Unlock and open the door of the cabinet. 2. Put on an antistatic wrist strap.
Hardware Replacement 9-59 Octel 200/300 S.4.1 PB60019 − 01 7. Fasten the bottom rear panel with four screws, and reconnect the cables as they were. 8. V erify that the PSU is OFF . Attach the power cord. 9. Tighten the fasteners on the front of each disk drive assembly .
9-60 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Caution! The Octel 300 is sensitive to static electricity. Do not attempt the following procedures without wearing an antistatic wrist strap. Removing the Octel 300 Load Resistor Assembly Use the following procedures to remove the load resistor assembly: 1.
Hardware Replacement 9-61 Octel 200/300 S.4.1 PB60019 − 01 Option Control Chip Replacement The Option Control Chip (OCC) is the component that controls the features that are installed on the Octel 200/300.
9-62 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Removing the OCC The OCC assembly should always be moved as a unit that includes the OCC integrated circuit and the socket in which it is mounted. The two parts of the assembly should never be separated.
Octel 200/300 S.4.1 PB60019 − 01 10 DIGIT AL TRUNK INTERF ACE CARD (DTIC) Chapter Contents 10.1 Digital Trunk Interface Card (DTIC) Overview 10-1 .................................................. DTIC Hardware 10-1 .................................
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DTIC 10-1 Octel 200/300 S.4.1 PB60019 − 01 10.1 DIGIT AL TRUNK INTERF ACE CARD (DTIC) OVERVIEW This chapter contains information specific to the digital trunk interface card (DTIC). Included are details about hardware, installation, configuration, and maintenance and troubleshooting.
10-2 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Card Ejector Card Stiffener Status LEDs Card Ejector Figure 10-1 DTIC Component Layout Card Stiffener P ower/run LEDs Conne.
DTIC 10-3 Octel 200/300 S.4.1 PB60019 − 01 10.2 HOW TO CONFIGURE THE DTIC Before configuring the DTIC, the LSP T able must be added and configured at a password level higher than Maintenance level. The correct LSP T able must be selected when configuring the SLOTS T able.
10-4 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 - System Parameter 175 — POR T NUMBER FOR CALL RECORDS TO FIRST POR T . These settings are site specific and depend on the numbering of PBX extensions.
DTIC 10-5 Octel 200/300 S.4.1 PB60019 − 01 The following example shows only eight ports. The DTIC can have up to 30 ports configured. SLOT CARD TYPE PORT EXTENSION # COS MODE OUTCALL TEST SYS −−.
10-6 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Enter YES or NO to enable or disable message waiting, network message, and alarm calls. Specifies whether the port may place a call. Provide this information for each port on the card.
DTIC 10-7 Octel 200/300 S.4.1 PB60019 − 01 Adding or Modifying a DTIC Card When adding DTIC cards, ports can be added if the number of used ports is less than the number of authorized ports. The message server checks to see that the number of ports configured does not exceed the maximum number of DSP ports purchased.
10-8 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Modifying a DTIC card in the SLOTS T able is similar to adding a DTIC. .M SLOT Enter slot number to MODIFY Enter empty line when done. MOD: 1 Enter LSPTAB table to be referenced for this slot.
DTIC 10-9 Octel 200/300 S.4.1 PB60019 − 01 10.3 TROUBLESHOOTING AND MAINTENANCE After the installation and configuration of the DTIC is complete and the system has been restarted, verify whether phone calls can be placed by simply calling the system on one of the DTIC voice mail ports.
10-10 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 DTIC Not Up The supervisor terminal is presented when you use the CONNECT command to connect to the DTIC. The supervisor terminal may indicate that the DTIC is up or has not stayed up.
DTIC 10-1 1 Octel 200/300 S.4.1 PB60019 − 01 DS1A Signal Status — State of Entire T runk Field Possible values Description RECEIVE State In frame Out of frame Loss of Signal Normal. Functioning but has problems. Not functioning. RAI (Remote Alarm Indication) OFF ON Remote end receiving signal and detects no problems.
10-12 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Timeslot 16 Signaling Channel Status — State of Only this Channel Field Possible values Description RECEIVE State In frame Out of frame Normal operation. Can send voice data but not information regarding call progress, etc.
DTIC 10-13 Octel 200/300 S.4.1 PB60019 − 01 Channel Status − ALL — State of the Card Field Possible values Description CARD ST A TE UP DOWN Card is ready for traffic. Card is not ready for traffic. The CARD ST A TE should agree with the Traf fic field under the TRANSMIT section of the trunk status.
10-14 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Field Possible values Description Channel 01 Status RECEIVE ABCD . ABCD represents bit patterns (range 0000 − 1 1 1 1). Given here are a few common patterns. Other patterns would be for unusual circumstances.
DTIC 10-15 Octel 200/300 S.4.1 PB60019 − 01 The ST TR command shows the status of the trunk. This example shows normal trunk status. dtic> ST TR −−−−− DS 1 A Signal Status −−−−.
10-16 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 The LIST STATS command gives a count of errors seen by the trunk: dtic> LIST STATS ts_oof_cnt = 0 ts_oof_crc_cnt = 0 ts.
DTIC 10-17 Octel 200/300 S.4.1 PB60019 − 01 Field Comments Count for ... * COF A cnt Change of frame alignment There could be a count that is too low to be significant. If the count is 7 or more per day , it is significant. This indicates momentary losses of frame, perhaps too quick to trigger an alarm and bring the card down.
10-18 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 7. Check the LEDs on the front of the card for trunk problems. The LEDs have the same information as the status screens although without as much detail. However , if you are unable to get terminal access to the system, the LEDs might be a good alternative.
DTIC 10-19 Octel 200/300 S.4.1 PB60019 − 01 Ports on the DTIC Configured for Ringing but Do Not Answer Calls This problem could be caused by the message server expecting dial tone when initializing the ports.
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Octel 200/300 S.4.1 PB60019 − 01 11 LAN CARD Chapter Contents 1 1.1 Overview 1 1-1 ................................................................................. 1 1.2 LAN Installation and Configuration 1 1-2 .....................................
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Quick Reference Guide Octel 200/300 LAN Card Octel 200/300 S.4.1 PB60019 − 01 Command Description T aking LAN card out of service and returning it to service Courtesy Down CD x T akes the LAN card out of service without interrupting activities in progress.
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LAN Installation and Configuration 1 1-1 Octel 200/300 S.4.1 PB60019 − 01 1 1.1 OVERVIEW This chapter contains information about the LAN card. Information includes details about hardware, installation, configuration, maintenance, and troubleshooting.
1 1-2 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 1 1.2 LAN INST ALLA TION AND CONFIGURA TION Only one LAN card can be installed. The LAN card can be installed in slots A5, A6, or A7 for the Octel 200 and slots A10, A1 1, or A12 for the Octel 300.
LAN Installation and Configuration 1 1-3 Octel 200/300 S.4.1 PB60019 − 01 SLOTS T able When adding the LAN card to the SLOTS T able, enter 22 for the card type. The commands MODIFY SLOT and DELETE SLOT allow a slot with card type 22 to be modified or deleted.
1 1-4 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 System Parameter Description and Use 234 LAN: GA TEWA Y IP ADDRESS The gateway unit connects two or more LANs and is used only if the message server needs to communicate with another message server on a different network.
LAN Installation and Configuration 1 1-5 Octel 200/300 S.4.1 PB60019 − 01 239 LAN: SNMP READ COMMUNITY The read community that can only access SNMP data. This is a password that provides read-only access to the SNMP manager, which can be up to 19 characters long.
1 1-6 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T able 1 1-1 LED Activity on the LAN Card LED Color LED Purpose LED Activity Red Standard use Lights after the LAN card is installed. Goes of f when the card has been initialized and is ready for operation.
LAN Installation and Configuration 1 1-7 Octel 200/300 S.4.1 PB60019 − 01 1 1.3 TESTING THE LAN LAN T esting After the Octel 200/300 is restarted the LAN card comes up.
1 1-8 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 This is an example of a ping failure: @ CMD LAN PING 157.156.53.5 LAN (Ethernet) Link: MM/DD/YYYY 1 2:48:20 (0 1 79fc76:0 1 79fc76) Rev 1 .0.3 Current Time: 04/ 1 2/2000 1 5: 1 5:49 @ Slot 1 0 LAN>PING 1 57.
LAN Installation and Configuration 1 1-9 Octel 200/300 S.4.1 PB60019 − 01 LAN Status Description UP The LAN is running. If a COURTESY DOWN is in progress, the message COURTESY DOWN IN PROGRESS displays.
1 1-10 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T raffic Pegs The following pegs in the Traffic Peg Count T able are useful in monitoring and troubleshooting the LAN. Peg Number Description and Use 150 COURTESY DOWN: Number of times the CD command for LAN was executed successfully .
LAN Installation and Configuration 1 1-1 1 Octel 200/300 S.4.1 PB60019 − 01 1 1.4 T AKING THE LAN OUT OF SERVICE Use the Courtesy Down command to take the LAN subsystem out of service.
1 1-12 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T o bring the LAN card down, at the @ prompt, enter CD x Enter where x is the LAN card slot number @ CD x STARTING LAN COURTESY DOWN.
LAN Installation and Configuration 1 1-13 Octel 200/300 S.4.1 PB60019 − 01 T able 1 1-2 CD and CU for LAN — Messages and Descriptions Status Messages Description SYSTEM DOES NOT HA VE DIGIT AL NETWORKING FEA TURE Digital Networking feature is not available.
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Internet Addressing 1 1A-1 Octel 200/300 S.4.1 PB60019 − 01 APPENDIX A INTERNET ADDRESSING This appendix provides background information about internet addresses and how this information relates to the Octel R 200/300 Digital Networking and other LAN-based features.
1 1A-2 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Class A 0 1234 8 1 6 2 4 3 1 0 netid hostid Class B 1 0 netid hostid Class C 1 1 0 netid hostid Class D 1 1 1 0 multicast address Class E 1 1 1 1 0 reserved for future use Note: The three primary forms (Classes A, B, and C) can be distinguished by the first two bits.
Internet Addressing 1 1A-3 Octel 200/300 S.4.1 PB60019 − 01 all 0s * Allowed only at system startup and is never a valid destination address. ** Never a valid source address. *** Should never appear on a network. This host* all 0s host Host on this net* ident.
1 1A-4 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Internet part (netid) L ocal part (hostid) Internet part Subnet Hostid Using the original IP address scheme.
Internet Addressing 1 1A-5 Octel 200/300 S.4.1 PB60019 − 01 This is equivalent to 255.255.248.0 which is what the user would enter in reply to the UPDA TE question: Enter the subnet mask for this Digital Network (Default 255.
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SNMP 1 1B-1 Octel 200/300 S.4.1 PB60019 − 01 APPENDIX B SIMPLE NETWORK MANAGEMENT PROT OCOL (SNMP) 1 1B.1 UNDERST ANDING SIMPLE NETWORK MANAGEMENT PROT OCOL (SNMP) Simple Network Management Protocol (SNMP) is the standard digital network management protocol in TCP/IP* networks.
1 1B-2 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 1 1B.2 BASIC MIB — INTERNET MIB-II Octel has implemented a subset of the Internet MIB-II Standard.
SNMP 1 1B-3 Octel 200/300 S.4.1 PB60019 − 01 1 1B.3 PRIV A TE MIB Introduction The private MIB consists of about 60 variables whose data values are divided into various groups defined by the MIB file hierarchy . There are 23 variables that are repeated from each location configured.
1 1B-4 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Following is an example of CONFIG system information for the current cabinet, with system name [ works9 ]: Mon MM DD 1 8:32:29 YYYY [ works9 ] : Quick Dump: VMX − DIAL.
SNMP 1 1B-5 Octel 200/300 S.4.1 PB60019 − 01 DNETST A T This part of the private MIB contains the Digital Network Performance Report. It shows a high-level summary of all digital networking activity, such as messages sent/received, LAN channel usage, and connections.
1 1B-6 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 SNMP Query T racing When an SNMP query is received by an Octel 200/300, the event is logged in the CP trace. Each type of query has an identifying number that appears in the AUX field of the CP trace.
SNMP 1 1B-7 Octel 200/300 S.4.1 PB60019 − 01 1 1B.4 USING SNMP TRAPS SNMP traps are SNMP protocol messages initiated by the managed system to report a predefined error condition. For the Octel 200/300, these errors are hardware errors as logged in the Hardware Error T able.
1 1B-8 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 - The IP address of the name server. System Parameter 233 — LAN: NAME SER VER IP ADDRESS - The ASCII name of the SNMP manager.
SNMP 1 1B-9 Octel 200/300 S.4.1 PB60019 − 01 @ CON 6 Connecting to LAN in slot 6 LAN (Ethernet) Link: MM/DD/YYYY 1 2:39:04 (0 1 8664b6:0 1 8665b6) Rev. 1 . 1 .2 Current Time: 09/ 1 2/2000 1 7:20:42 @ Slot 6 LAN<l cfg Installation Name : V200_ 1 VMX System ID : 200 111 Host Name : v200_ 1 Domain Name : Internet Address : 1 48.
1 1B-10 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 SNMP T rap CP T race Example Following is an example of a CP trace for an SNMP trap: MM/DD/YY HH:MM:SS PRT TYPE EVENT AU.
SNMP 1 1B-1 1 Octel 200/300 S.4.1 PB60019 − 01 T esting SNMP T rap Functionality An Octel 200/300 can inform an SNMP manager system when a qualified hardware error is logged. The TEST SNMP command tests the mechanism and gives assurance that the Octel 200/300 can communicate to the SNMP manager system, is provided.
1 1B-12 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 TEST SNMP Examples Following is an example of a successful TEST SNMP : @ TEST SNMP ALARM HAS BEEN SENT TO THE SNMP MANAGER SYSTEM. Following is an example of an unsuccessful TEST SNMP : @ TEST SNMP LAN COMMUNICATION IS NOT UP.
Octel Private MIB 1 1C-1 Octel 200/300 S.4.1 PB60019 − 01 APPENDIX C OCTEL PRIV A TE MIB 11C.1 SAMPLE INTERNET SES SION TO OBT AIN THE PRIV ATE MIB This appendix provides a sample Internet session for obtaining the Octel Private MIB from Internet and a listing of the Octel Private MIB.
1 1C-2 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 11C.2 LISTING OF OCTEL PRIVA TE MIB VMX − DIAL DEFINITIONS ::= BEGIN −− −− VMX − DIAL private MIB definitions for the VMX200/300 −− Filename: vmxdial.mib −− This MIB definition is provided for use with OCtel’s VMX200/300 −− product only.
Octel Private MIB 1 1C-3 Octel 200/300 S.4.1 PB60019 − 01 sysSerialNum OBJECT − TYPE SYNTAX DisplayString (SIZE (0..255)) ACCESS read − only STATUS mandatory DESCRIPTION ”VMX System Serial Number.” ::= { config 2 } systemID OBJECT − TYPE SYNTAX DisplayString (SIZE (0.
1 1C-4 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 STATUS mandatory DESCRIPTION ”Total number of seconds of message sent to the networks” ::= { message 7 } secRecv OBJE.
Octel Private MIB 1 1C-5 Octel 200/300 S.4.1 PB60019 − 01 outRejects OBJECT − TYPE SYNTAX Counter ACCESS read − only STATUS mandatory DESCRIPTION ”Number of time an outgoing lan connection is .
1 1C-6 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 LocEntry ::= SEQUENCE { locIndex INTEGER, locName DisplayString (SIZE (0..255)), locIpAddr IpAddress, locLinkType DisplayString, locInDomain DisplayString, locColocated DisplayString, route 1 DisplayString (SIZE (0.
Octel Private MIB 1 1C-7 Octel 200/300 S.4.1 PB60019 − 01 DESCRIPTION ”Index of this Location Entry” ::= { locEntry 1 } locName OBJECT − TYPE SYNTAX DisplayString (SIZE (0.
1 1C-8 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 DESCRIPTION ”Second Entry in the Route Table for this location.” ::= { locroute 2 } route3 OBJECT − TYPE SYNTAX DisplayString (SIZE (0..255)) ACCESS read − only STATUS mandatory DESCRIPTION ”Third Entry in the Route Table for this location.
Octel Private MIB 1 1C-9 Octel 200/300 S.4.1 PB60019 − 01 ::= { msgDelivery 1 } mdvcFails OBJECT − TYPE SYNTAX Counter ACCESS read − only STATUS mandatory DESCRIPTION ”Number of voice message delivery failures to this location.
1 1C-10 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 ::= { msgDelivery 9 } locPlayedNames OBJECT − TYPE SYNTAX Counter ACCESS read − only STATUS mandatory DESCRIPTION ”Number of Real Time Network Name Played from this location.
Octel Private MIB 1 1C-1 1 Octel 200/300 S.4.1 PB60019 − 01 heData2 OCTET STRING, heData3 OCTET STRING, heData4 OCTET STRING } heIdx OBJECT − TYPE SYNTAX INTEGER ACCESS read − only STATUS mandat.
1 1C-12 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 ”Hour on which this Hardware Error Entry occurred” ::= { hwerrEntry 6 } heMin OBJECT − TYPE SYNTAX INTEGER ACCESS .
Octel Private MIB 1 1C-13 Octel 200/300 S.4.1 PB60019 − 01 VARIABLES { sysDescr, heType, heSlot, heMon, heDay, heHour, heMin, heCh, hePrio, heCnt, heData 1 , heData2, heData3, heData4 } DESCRIPTION ”A hwerrTrap signifies that the VMX system has hardware errors logged.
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Octel 200/300 S.4.1 PB60019 − 01 12 PROCEDURES Chapter Contents 12.1 Electronic Feature Delivery 12-1 .................................................................. 12.2 Floppy Disk Backup Procedures 12-3 ........................................
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Quick Reference Guide Octel 200/300 Procedures Octel 200/300 S.4.1 PB60019 − 01 Section Command Other Necessary Information Electronic Feature Delivery/Removal Order Administration department adds optional software.
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Procedures 12-1 Octel 200/300 S.4.1 PB60019 − 01 12.1 ELECTRONIC FEA TURE DELIVERY The Option Control Chip (OCC), located on the Motherboard in Shelf A, contains the features the Octel R 200/300 is equipped with. The following features can be added to Octel 200/300.
12-2 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 @ LF −−−−−−−−−−−−−−−− SYSTEM SOFTWARE RELEASE S.
Procedures 12-3 Octel 200/300 S.4.1 PB60019 − 01 12.2 FLOPPY DISK BACKUP PROCEDURES This section includes procedures for backing up with floppy disks. If you plan to back up over the LAN, refer to the Featur e Description volume, LAN Backup and Restore chapter .
12-4 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Backing Up All Names, Greetings, Scripted Messages, Sequential Messages, and Personal Distribution List Names The following is an example of backing up all names, greetings, scripted messages, sequential messages, and Personal Distribution List names.
Procedures 12-5 Octel 200/300 S.4.1 PB60019 − 01 The following is displayed: FORMATTING ...DONE BACKING UP LOCAL − NAME FOR MAILBOX 370 ...DONE BACKING UP LOCAL − NAME FOR MAILBOX 37 1 ...DONE BACKING UP LOCAL − NAME FOR MAILBOX 372 ...DONE BACKING UP LOCAL − NAME FOR MAILBOX 373 .
12-6 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Backing Up All Names The following is an example of backing up all names. Action Octel 200/300 Description and Response The following menu is displayed: 1 . BACKUP 2. RESTORE 3.
Procedures 12-7 Octel 200/300 S.4.1 PB60019 − 01 The following is displayed: FORMATTING ...DONE BACKING UP LOCAL − NAME FOR MAILBOX 370 ...DONE BACKING UP LOCAL − NAME FOR MAILBOX 37 1 ...DONE BACKING UP LOCAL − NAME FOR MAILBOX 372 ...DONE BACKING UP LOCAL − NAME FOR MAILBOX 373 .
12-8 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Backing Up Local Names The following is an example of backing up local names. Action Octel 200/300 Description and Response The following menu is displayed: 1 . BACKUP 2. RESTORE 3.
Procedures 12-9 Octel 200/300 S.4.1 PB60019 − 01 The following is displayed: −−−−−−−−−− BACKUP ALL LOCAL NAMES −−−−−−−−−− INSERT FLOPPY, PRESS RETURN WHEN READY ENTER TITLE FOR THIS FLOPPY ( 1−1 4 CHARACTERS) : The following is displayed: FORMATTING .
12-10 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Backing Up Network Names The following is an example of backing up network names. Action Octel 200/300 Description and Response The following menu is displayed: 1 . BACKUP 2.
Procedures 12-1 1 Octel 200/300 S.4.1 PB60019 − 01 The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY ENTER TITLE FOR THIS FLOPPY ( 1−1 4 CHARACTERS) : The following is displayed: FORMATTING ...DONE BACKING UP NETNAME FOR MAILBOX 77 1 03 11 .
12-12 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Backing Up Greetings by COS The following is an example of backing up greetings by COS. Action Octel 200/300 Description and Response The following menu is displayed: 1 . BACKUP 2.
Procedures 12-13 Octel 200/300 S.4.1 PB60019 − 01 The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY WARNING! FLOPPY ALREADY HAS MESSAGES. TITLE: TEST SAMPLE WOULD YOU LIKE TO RE − USE? (Y = CURRENT DATE WILL BE LOST, N = WILL APPEND TO THE END) .
12-14 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Backing Up a Single Greeting The following is an example of backing up a single greeting. Action Octel 200/300 Description and Response The following menu is displayed: 1 . BACKUP 2.
Procedures 12-15 Octel 200/300 S.4.1 PB60019 − 01 The following is displayed: BACKING UP GREETING FOR MAILBOX 37 1 ...DONE −−−−−−−−−− BACKUP COMPLETE −−−−−−−−−− −−−−−−−− BACKUP −−−−−−−− 1 .
12-16 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Backing Up a Scripted or Sequential Mailbox The following is an example of backing up a Scripted or Sequential mailbox. Action Octel 200/300 Description and Response The following menu is displayed: 1 .
Procedures 12-17 Octel 200/300 S.4.1 PB60019 − 01 The following is displayed: ENTER THE TITLE FOR THIS FLOPPY ( 1−1 4 CHARACTERS). : The following is displayed: BACKING UP SCRIPT/SEQUENTIAL MESSAG.
12-18 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Backing Up All Personal Distribution List Names The following is an example of backing up all Personal Distribution List names. Action Octel 200/300 Description and Response The following menu is displayed: 1 .
Procedures 12-19 Octel 200/300 S.4.1 PB60019 − 01 The following is displayed: FORMATTING DONE BACKING UP PERS − DIST − LIST NAME FOR MAILBOX 420 DONE BACKING UP PERS − DIST − LIST NAME FOR M.
12-20 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Backing Up Language Prompts All prompts or a specific prompt for a language can be backed up to floppy disks. Action Octel 200/300 Description and Response The following menu is displayed: 1 .
Procedures 12-21 Octel 200/300 S.4.1 PB60019 − 01 The following is displayed: −−−−−−−−−− BACKUP OF PROMPTS COMPLETE −−−−−−−−−− −−−−−−−− BACKUP −−−−−−−− 1 . NAMES 2. GREETINGS 3.
12-22 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 12.3 FLOPPY DISK RESTORE PROCEDURES This section includes restore procedures for restoring with floppy disks. If you plan to restore over the LAN, refer to the Featur e Description volume, LAN Backup and Restore chapter .
Procedures 12-23 Octel 200/300 S.4.1 PB60019 − 01 Restoring All Names, Greetings, Scripted Messages, Sequential Messages, and Personal Distribution List Names The following is an example of restoring all names, greetings, scripted messages, sequential messages, and Personal Distribution List names.
12-24 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 When Restore is complete, the following is displayed: −−−−−−−−−−−−−− RESTORE COMPLETE −−−−−−−−−−−− −−−−−−−−−−−−−−− RESTORE −−−−−−−−−−−− 1 .
Procedures 12-25 Octel 200/300 S.4.1 PB60019 − 01 Restoring All Names The following is an example of restoring all names. Action Octel 200/300 Description and Response The following menu is displayed: 1 . BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION ( 1− 3, EMPTY LINE = EXIT).
12-26 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 The following is displayed: −−−−−−−−−− RESTORE OF LOCAL AND NETWORK NAMES −−−−−−−−−− INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK # 1 RESTORING LOCAL − NAME FOR MAILBOX 370 .
Procedures 12-27 Octel 200/300 S.4.1 PB60019 − 01 Restoring Local Names Individual names or all local names can be restored. The following is an example of restoring local names. Action Octel 200/300 Description and Response The following menu is displayed: 1 .
12-28 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK # 1 RESTORING LOCAL − NAME FOR MAILBOX 370 ...DONE RESTORING LOCAL − NAME FOR MAILBOX 37 1 .
Procedures 12-29 Octel 200/300 S.4.1 PB60019 − 01 Restoring a Name to a Different Mailbox The following is an example of restoring a name to a different mailbox. Action Octel 200/300 Description and Response The following menu is displayed: 1 . BACKUP 2.
12-30 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 350 is the mailbox where the name was located when the name was backed up to floppy; 245 is the mailbox where the name will be restored. INSERT FLOPPY, PRESS RETURN WHEN READY.
Procedures 12-31 Octel 200/300 S.4.1 PB60019 − 01 Restoring Network Names The following is an example of restoring network names. Action Octel 200/300 Description and Response The following menu is displayed: 1 . BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION ( 1− 3, EMPTY LINE = EXIT).
12-32 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK# 1 RESTORING NETNAME FOR MAILBOX 77 1 0370 .
Procedures 12-33 Octel 200/300 S.4.1 PB60019 − 01 Restoring a Single Greeting The following is an example of restoring a single greeting. Action Octel 200/300 Description and Response The following menu is displayed: 1 . BACKUP 2. RESTORE 3. FLOPPY DIRECTORY SELECT FLOPPY OPTION ( 1− 3, EMPTY LINE = EXIT).
12-34 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Restoring a Greeting to a Different Mailbox The following is an example of restoring a greeting to a different mailbox. Action Octel 200/300 Description and Response The following menu is displayed: 1 .
Procedures 12-35 Octel 200/300 S.4.1 PB60019 − 01 Restoring a Scripted or Sequential Mailbox The following is an example of restoring a Scripted or Sequential mailbox. Action Octel 200/300 Description and Response The following menu is displayed: 1 .
12-36 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Restoring All Personal Distribution List Names The following is an example of restoring all Personal Distribution List names. Action Octel 200/300 Description and Response The following menu is displayed: 1 .
Procedures 12-37 Octel 200/300 S.4.1 PB60019 − 01 Restoring Language Prompts The following is an example of restoring language prompts. . If W orks for Serenade is being used, after a language is restored, W orks for Serenade must be restarted. Refer to the W orks for Serenade documentation.
12-38 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY TITLE: DISK # 1 LANGUAGE: BRITISH VERSION: 6E ARE YOU SURE YOU WANT TO DO THIS? The following is displayed: RESTORING PROMPT 8 .
Procedures 12-39 Octel 200/300 S.4.1 PB60019 − 01 12.4 FLOPPY DIRECTOR Y The FLOPPY command displays the mailbox number and type of message backed up. Action Octel 200/300 Description and Response The following menu is displayed: 1 . BACKUP 2. RESTORE 3.
12-40 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 12.5 ERRORS During the floppy backup and restore process, one of several errors may occur.
Procedures 12-41 Octel 200/300 S.4.1 PB60019 − 01 12.6 HARD DISK PROCEDURES This section describes the procedures for restoring, replacing, adding, removing, and copying a hard disk drive, and for upgrading languages. This section also describes the hard disk drive utility programs used while performing the hard disk procedures.
12-42 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 DSKMAP The DSKMAP utility displays the last known status of all drives as recorded by the software in the Octel 200/300 . DSKMAP can be run from the hard disk or from the software disk.
Procedures 12-43 Octel 200/300 S.4.1 PB60019 − 01 - Slot Slot number for which status is given. The alphabetic character identifies the Octel 200/300 shelf; the numeric character identifies the slot number.
12-44 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 DISKO The DISKO utility , available when the Octel 200/300 is booted from floppy software using the Update disks, prepares the message server for - Adding a disk - Removing a disk - Replacing a disk - Restoring system - Upgrading languages - Copying a disk (3.
Procedures 12-45 Octel 200/300 S.4.1 PB60019 − 01 Hard Disk Add This section provides procedures for adding a drive to an Octel 200/300. Adding a drive increases system storage or enables redundancy . Action Octel 200/300 Description and Response The following message is printed.
12-46 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 CPU Model 300 − 6039 − 00 1 Rev F 1 486 Step 27 32MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED Testing PIT...PASSED Testing DMA.
Procedures 12-47 Octel 200/300 S.4.1 PB60019 − 01 T o log on to system. Refer to the Hardware Replacement chapter, Hard Disk Drive (HD) Replacement section, for procedures to follow for physical installation of a drive. Hard disks may be hot plugged.
12-48 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 The Octel 200/300 displays the following screen. (There may be a delay before the screen appears.) Selected drive in slot C 1 has been added T o reload the system. Refer to the Installation chapter, Octel 200/300 T esting section, in this volume.
Procedures 12-49 Octel 200/300 S.4.1 PB60019 − 01 Hard Disk Copy This section provides the procedure for copying a drive. This procedure applies when you intend to create a back up before performing an upgrade or when you intend to replace a failing drive.
12-50 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T o log on to the Octel 200/300 . The drive is physically removed; there is no procedure required. Use the @ DSKTST <shelf/slot> to initialize slot information on the destination drive.
Procedures 12-51 Octel 200/300 S.4.1 PB60019 − 01 . The command used in step 2 to write protect the source drive, automatically write protects the destination drive. Disable the write protect on what was the destination drive, that is the drive used to replace the original source drive.
12-52 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Hard Disk Remove This section provides the procedures for removing a drive from a multiple-drive message server . This procedure applies when you intend to remove a disk without immediately replacing it.
Procedures 12-53 Octel 200/300 S.4.1 PB60019 − 01 CPU Model 300 − 6039 − 00 1 Rev F 1 486 Step 27 32MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED Testing PIT...PASSED Testing DMA...PASSED Testing UART.
12-54 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 @ DSKMAP SLOT: 1 23 4 5 −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−.
Procedures 12-55 Octel 200/300 S.4.1 PB60019 − 01 @DISKO CURRENT STATUS Slot Type ID Status Configured −−−−−−−−−−−−−−−−−−−−−−−−−−−− B3 System 1 S 1 ACTIVE Configured B4 System2 S2 ACTIVE Configured C 1 Voice 1− − ACTIVE Not Configured DISK OPTIONS 1 .
12-56 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Hard Disk Replace Use these procedures to replace a hard disk drive on a message server configured with multiple drives. . When doing the Hard Disk Replace procedures, make sure that the disks being used are for the correct release level.
Procedures 12-57 Octel 200/300 S.4.1 PB60019 − 01 CPU Model 300 − 6039 − 00 1 Rev F 1 486 Step 27 32MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED Testing PIT...PASSED Testing DMA...PASSED Testing UART.
12-58 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 @ DSKMAP SLOT: 1 23 4 5 −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−.
Procedures 12-59 Octel 200/300 S.4.1 PB60019 − 01 The Octel 200/300 displays the following screen. (There may be a delay before the screen appears.) : B4 Selected drive has been replaced. T o reload the system. T o display the boot process. Refer to Installation, Octel 200/300 T esting section, in this volume.
12-60 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Hard Disk Restore These procedures provide the steps to restore a message server when the Octel 200/300 is: - Configured as a one-disk system and the hard disk needs replacement.
Procedures 12-61 Octel 200/300 S.4.1 PB60019 − 01 The following screen appears. CPU Model 300 − 6039 − 00 1 Rev F 1 486 Step 27 32MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED Testing PIT...PASSED Testing DMA.
12-62 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 Each disk (software disk for the correct release level, prompt disk, and the backup configuration disk) must be tested before completing the remainder of this procedure.
Procedures 12-63 Octel 200/300 S.4.1 PB60019 − 01 The following menu is presented: CURRENT STATUS Slot Type ID Status −−−−−−−−−−−−−−−−−−−−−−−−−−.
12-64 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 This step reformats the hard disk file system partition and creates and initializes the filesystem directory structure.
Procedures 12-65 Octel 200/300 S.4.1 PB60019 − 01 Copies software from the floppy disks to the hard disk. This step loads the operating code into the files just created.
12-66 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 The following is displayed: −−−− FLOPPY BACKUP RESTORE −−−− −−−−−−− MAIN MENU −−−−−− @ FLOP 1 . BACKUP. 2. RESTORE. 3 FLOPPY DIRECTORY.
Procedures 12-67 Octel 200/300 S.4.1 PB60019 − 01 Insert the Prompt disks as prompted. The following is displayed: INSERT FLOPPY, PRESS RETURN WHEN READY LANGUAGE: ENGLISH VERSION: xx ARE YOU SURE YOU WANT TO DO THIS? Y RESTORING PROMPT 8 ...DONE RESTORING PROMPT 9 .
12-68 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 T o log on to the Octel 200/300 . The Octel 200/300 responds with the following: −−−−−− − SYSTEM INSTALLATION DIALOG −−−−−−−− DAY MM/DD HH:MM:SS YYYY ID:000 SN:000000 PBX:00 NEW CONFIGURATION INSTALLATION.
Procedures 12-69 Octel 200/300 S.4.1 PB60019 − 01 INSTALL COMPLETE. WAIT... DONE. SAVE configuration to a diskette? (Y/N, empty line = N). : If you are reloading from disk, the information does not need to be resaved, press Enter .
12-70 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 12.7 ADDING LANGUAGES When more than one language is used, disk space must be allocated and prompts must be installed for each additional language added. This section describes the procedures to upgrade the disk space and to add language prompts using floppy disks.
Procedures 12-71 Octel 200/300 S.4.1 PB60019 − 01 The following messages are printed CPU Model 300 − 6039 − 00 1 Rev F 1 486 Step 27 32MB Testing Processor...PASSED Testing System Voltage/Temp...PASSED Testing ROM Checksum...PASSED Testing PIT..
12-72 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 @ DSKMAP SLOT: 1 23 4 5 −−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−.
Procedures 12-73 Octel 200/300 S.4.1 PB60019 − 01 . If the number of languages installed exceeds the number purchased, the system prompts with the message LANGUAGE QTY EXCEEDS OCC MAX before proceeding with the re-allocation. Before these languages can be used, Order Administration must configure the OCC for more languages.
12-74 Installation and Maintenance V olume Octel 200/300 S.4.1 PB60019 − 01 The following menu is displayed: −−−−−−−− RESTORE −−−−−−−− 1 . NAMES 2. GREETINGS 3. SCRIPT AND SEQUENTIAL MESSAGES 4. PERSONAL − DISTRIBUTION − LIST NAMES 5.
Installation and Maintenance Manual Master Index In-1 Octel 200/300 S.4.1 PB60019-01 Spaces baud rate, 4 − 21 Symbols . (dot) UPDA TE prompt, 4 − 24 : (colon) INST ALL prompt, 4 − 24 @ (at sign).
In-2 Installation and Maintenance Manual Master Index Octel 200/300 S.4.1 PB60019-01 station extensions, 7.1-23 trunk groups, 7.1-22 hardware requirements, 7.1-7 installation, 7.1-29–7.1-56 installation checklist, 7.1-51–7.1-56 Overture 200/300 configuration, 7.
Installation and Maintenance Manual Master Index In-3 Octel 200/300 S.4.1 PB60019-01 Baud Rate, 4 − 16 Baud rate command, 6-10 internal modem, 4 − 17 auto adjust, 4 − 17 Log Commands BE Option: .
In-4 Installation and Maintenance Manual Master Index Octel 200/300 S.4.1 PB60019-01 SL-100, 4-4 SMDI call records, 4-12 stutter dial tone, 4-2 UCD group, 4-1 uniform call distribution, 4-5 VMX System.
Installation and Maintenance Manual Master Index In-5 Octel 200/300 S.4.1 PB60019-01 HELP , 6-1 1 INST ALL, 6-1 1 IST A T , 6-1 1 LANG, 6-1 1 LANST A T , 6-12 MODEM DISABLE, 6-13 MODEM ENABLE, 6-13 MO.
In-6 Installation and Maintenance Manual Master Index Octel 200/300 S.4.1 PB60019-01 verifying the equipment, 4 − 26 voice system, 4 − 26 wiring, 4 − 28 connecting external modem, 4 − 16 termi.
Installation and Maintenance Manual Master Index In-7 Octel 200/300 S.4.1 PB60019-01 maintenance and troubleshooting CMD PING command, 6-28 DCST A T command, 6-28 FINDMBOX command, 6-26 LANST A T comm.
In-8 Installation and Maintenance Manual Master Index Octel 200/300 S.4.1 PB60019-01 domain, 8 − 3 how it works, 8 − 6–8 − 8 requirements for creating, 8 − 6 Digital trunk interface card (DTIC), 10-1–10-19 Direct Access Card, 2-6 Direct In Line feature, 3-3, 3-9 PBX without, 3-12 Directing trunks.
Installation and Maintenance Manual Master Index In-9 Octel 200/300 S.4.1 PB60019-01 diagnostic test, 6-43 LIST command, 6-43 FIFO Queuing. See Call Queuing Log command, Filters, 7-13 FINDMBOX command.
In-10 Installation and Maintenance Manual Master Index Octel 200/300 S.4.1 PB60019-01 system/voice disks, 2-16 T elemarketing Line Card, 2-6 V oice Control Unit, 2-9 voice disk drives, 2-5 voice stora.
Installation and Maintenance Manual Master Index In-1 1 Octel 200/300 S.4.1 PB60019-01 RS-232C cable, 4 − 13 terminal, 4 − 13 software, 4 − 24–4 − 25 installation, tracking, 4 − 38 Installation checklist A T&T Definity G3 Adaptive Integration, 7.
In-12 Installation and Maintenance Manual Master Index Octel 200/300 S.4.1 PB60019-01 Line 2, test diagnostics, 6-36 Line 4, test diagnostics, 6-35 Line 5, test diagnostics, 6-35 Line Interface Card, .
Installation and Maintenance Manual Master Index In-13 Octel 200/300 S.4.1 PB60019-01 Protocols 1 and 3, 3 − 12 LOG command, 6-12 options, 7-1 Log moves, adds, and changes, 7-43 server activity trac.
In-14 Installation and Maintenance Manual Master Index Octel 200/300 S.4.1 PB60019-01 software requirements, 14 − 8 testing, adaptive integration, 14 − 21–14 − 28 traffic pegs, 14 − 29 MD1 1.
Installation and Maintenance Manual Master Index In-15 Octel 200/300 S.4.1 PB60019-01 TIME, 6-18 UPINTG, 6-18, 6-36 Mitel Integration Card, 2-9 Mitel SX-100/SX-200 Analog Adaptive Integration, 10.2-1–10.2-40 installation, 10.2-17–10.2-33 maintenance commands, 10.
In-16 Installation and Maintenance Manual Master Index Octel 200/300 S.4.1 PB60019-01 Namesend activity trace log, 7-40 NAMESEND command, digital networking, 8 − 15 Namesend feature, digital network.
Installation and Maintenance Manual Master Index In-17 Octel 200/300 S.4.1 PB60019-01 domain digital, 1 − 7 remote digital, 1 − 7 protocol 2, INST ALL program, 1-14 protocol 4, INST ALL program, 1.
In-18 Installation and Maintenance Manual Master Index Octel 200/300 S.4.1 PB60019-01 Option control chip, 2-15, 12-2 replacement, 9-61–9-62 Outcalling.
Installation and Maintenance Manual Master Index In-19 Octel 200/300 S.4.1 PB60019-01 Octel 200 components, 2-4 power supply , 2-12 Octel 300 cabinet, 2-4 components, 2-5 fan tray , 2-5 fans, 2-5 powe.
In-20 Installation and Maintenance Manual Master Index Octel 200/300 S.4.1 PB60019-01 Range numbering, mailbox, 1-6 Real-time name problems, digital networking, 8 − 64 Receiving the equipment, 4 −.
Installation and Maintenance Manual Master Index In-21 Octel 200/300 S.4.1 PB60019-01 Remote analogue networking NameNet for OctelNet, 9 − 8–9 − 9 OctelNet, alphabetic (ASCII) name, 9 − 8–9 .
In-22 Installation and Maintenance Manual Master Index Octel 200/300 S.4.1 PB60019-01 ROLM Model 30/80. See ROLM 9751 ROLM Model 30/80 CBX requirements, 8.
Installation and Maintenance Manual Master Index In-23 Octel 200/300 S.4.1 PB60019-01 SLIC. See Northern T elecom SL1 Integration Car d ; SL − 1 Adaptive Integration SLOTS T able adding a DTIC card,.
In-24 Installation and Maintenance Manual Master Index Octel 200/300 S.4.1 PB60019-01 telnet connection, 4 − 18 T erminal cable. See RS − 232C cable length, 4 − 14 connecting, 4 − 16 installat.
Installation and Maintenance Manual Master Index In-25 Octel 200/300 S.4.1 PB60019-01 OctelNet, 6 − 28–6 − 31 Trunk, 3-6 foice system test, 4 − 34 installation checklist, 4 − 40 Overture 200.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Avaya Octel 300 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Avaya Octel 300 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Avaya Octel 300 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Avaya Octel 300 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Avaya Octel 300, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Avaya Octel 300.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Avaya Octel 300. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Avaya Octel 300 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
