Manuale d’uso / di manutenzione del prodotto GuestWorks, Definity Enterprise Communications Server del fabbricante Avaya
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555-23 1-742 Comcod e 108 898941 Issue 1 Novemb er 2000 GuestW orks ® and DEFINITY ® Enterprise Communications Ser ver Release 9 Hospitality Opera ti ons.
Copyright 2000, A vaya I nc. All Rights Reserved Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printin g.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Contents iii Conten ts Contents iii Hospita lity Operatio n s 1 ■ Abou t This Docu ment 1 Reason.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Contents iv ■ Voice Mes s aging Op er ati ons 63 Admi nistrativ e Mailbo x on an INTUITY Syste m.
Hospi tality O perations 1 About Thi s Docu me nt GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hos pitalit y Oper ations About This Do cument T.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 2 About Thi s Docu me nt The hos pitali ty services are descr ibed in t h.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 3 About Thi s Docu me nt The but tons shown in t his documen t use defa ult labe l designa tions. Sin ce the button l abels can be customi zed for each site, some butto n labeli ng may have d iff erent desi gnations.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 4 About Thi s Docu me nt — Confi rmation to ne — a thr ee-burst tone you he ar after successf ully usin g a featur e access code.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 5 Hospi tality Serv ices Ove rview Hospitality Ser vices Overview Keepi n.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 6 Hospi tality Serv ices Ove rview An im portan t feat ure of the swi tch is t he abili ty to a ctiva te Do Not Distu r b. This featur e assures that Do Not Disturb wi ll turn o ff a t the pre determine d time.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 7 Hospi tality Serv ices Ove rview Messaging Services When a gues t has a.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 8 Hospi tality Serv ices Ove rview.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 9 Guest Op erat ions Gue st Op erations Guests c an schedul e wakeup cal .
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 10 Gue st Op erat ion s With Speech Synthesizer Provide the foll owing proced ures to yo ur gues ts for ac tivatin g and deact ivating a wakeup cal l.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 11 Gue st Op erat ion s Change or Delete Y our W akeup Call 1. Pick up the h andset of your tele phone, and pr ess the wak eup button , or ente r the Automa tic W akeup Call feature access c ode _____.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 12 Gue st Op erat ion s 3.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 13 Gue st Op erat ion s 5. Press the * button, fo llowed by the # butt on. ■ Y ou wil l hear co nfirmation t one (thre e short t ones, foll owed by sile nce).
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 14 Gue st Op erat ion s Change or Cancel a Do Not Disturb Request (Feature Dial Access Code) 1. Pick up the h andset of your tele phone an d enter th e V oice Do Not Disturb featur e access c ode ____ _.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 15 Gue st Op erat ion s Retrieving Messages Usua lly , gu e sts wi ll ret.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 16 Gue st Op erat ion s If no key s are pressed, t he curren t message i s saved (i f the sys tem is administ ered to s ave old mess ages), and the new one i s played.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 17 Gue st Op erat ion s If no key s are pressed, t he curren t message i s saved (i f the sys tem is administ ered to s ave old mess ages), and the new one i s played.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 18 Gue st Op erat ion s Recording a Personal Greeti ng NOTE: T o use this fea ture, the I NTUITY Lodgi ng system must ha ve softwar e Releas e 1.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 19 Gue st Op erat ion s Changing Y our Password At check- in, you were assig ned a 4-di git passwor d to use whe n retrievi ng your messag es while a way from your room.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 20 Gue st Op erat ion s Dial by Name If you can not remember at which r oom your a ssociate is st aying, you can use the Dial by Na me featu re to pla ce a call .
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 21 Front Desk Ope rations Front Desk Operations Almost all oper ations th.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 22 Front Desk Ope rations Attendant Backup The Att endant Backup f eature a llows you t o access mos t attendant console featur es from one or more speciall y-a dmin istered mu lt ia ppea ra nce telephone s.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 23 Front Desk Ope rations Check-In/Check- Out Use t he following p rocedures to che ck hotel g uests in and out. If your s witch h as a PMS that su pports che ck-in and check-out , use this feature from the PMS.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 24 Front Desk Ope rations Assigning DID Numbers to Guest Rooms T wo metho.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 25 Front Desk Ope rations Checking in a Guest Room and Assigning a DID Nu.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 26 Front Desk Ope rations If you try to assign a VIP DID tha t is alr eady in use , the foll owing dis plays : V iewi ng DID Number Assi gnments T o find out what DID number is assig ned to a ro om, do the fol lowing: 1.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 27 Front Desk Ope rations 6.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 28 Front Desk Ope rations Suite Check-In Suit e Check-In all ows you to h.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 29 Front Desk Ope rations Check-Out When a gu est checks out, the r oom’ s status changes to vacant, an d the room’ s telepho ne control led rest riction ch anges to Out ward Restr iction.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 30 Front Desk Ope rations Automatic W akeup W akeup calls can be act ivated by guests fr om their o wn rooms, or by front des k pers onnel u sing the a ttendant con sole or a b ackup tel ephone.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 31 Front Desk Ope rations ■ Customi zed announc ements record ed on th e Audichron recordin g device which delivers sa les pi tches for various hotel fun ctions al ong with th e wakeup call.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 32 Front Desk Ope rations User Operati on W akeup reques ts can be e ntered, c hanged, and c anceled from t he console or backu p telephon e.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 33 Front Desk Ope rations 4. Press the 2 button f or an A.M. wak eup call, or press the 7 button fo r a P . M. wakeup cal l.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 34 Front Desk Ope rations Dual W akeup T o add or cha nge a wak eup call when t he Dual W akeup feat ure is ena bled, d o the foll owing: 1.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 35 Front Desk Ope rations 6.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 36 Front Desk Ope rations 1 1. Pre ss the # button to c onfirm the wakeup reque st. ■ One of the foll owing displ ays: This indicate s that th e wakeup proc edure was success ful.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 37 Front Desk Ope rations Daily W akeup Daily W akeup all ows a guest to reques t a wakeu p time that wi ll be del ivered th e same time every day un til canc eled or ch anged.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 38 Front Desk Ope rations 6. Press the # button to receiv e the next prompt. ■ The fo llowing di splays: 7. The display s hows t he default wa keup message n umber .
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 39 Front Desk Ope rations VIP W akeup VIP W akeup provide s the ho tel the o ption of p lacing a p ersonal c all to awaken a spec ial guest , rather than awakeni ng that g uest with a standar d announcement .
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 40 Front Desk Ope rations 6. Press the # button to receiv e the next prompt. ■ The fo llowing di splays: 7. The display s hows t he default wa keup message n umber .
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 41 Front Desk Ope rations 12. Press the f lashing VI P-W akeup la mp to place a prio rity call t o guest Mike Jones . ■ The VIP-W akeup lamp g oes out, and the VIP-Ret ry lamp begi ns to flas h.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 42 Front Desk Ope rations Canceling W akeup Calls Once a wakeup call has been s uccessful ly deliv ered, the req uest i s canceled auto maticall y .
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 43 Front Desk Ope rations Failed W akeup Notif ication A wakeu p cal l rings for 30 sec onds at a gu est’ s telephon e.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 44 Front Desk Ope rations Controlled Rest ri ctions The Cont rolled Re strict ions feat ure allo ws you to act ivate di ff erent typ es of call ing restri ctio ns on guest room telep hones.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 45 Front Desk Ope rations When a gu est tr ies to make a call f rom a sta.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 46 Front Desk Ope rations 3. After hear ing the se cond di al tone, en ter the r oom number . ■ A confir mation t one indic ates tha t the restr iction wa s activated .
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 47 Front Desk Ope rations Activate Contr olled Restriction for a Group of.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 48 Front Desk Ope rations Cancel Contro ll ed Restriction for a Group of Rooms T o deactiv ate a cont rolled r estrict ion for a group of rooms, do the f ollowing: 1.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 49 Front Desk Ope rations Change Class of Restrict ion (COR) by Featur e .
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 50 Front Desk Ope rations 4. Y ou will h ear dial to ne a thi rd time. Af ter hear ing the t hird dial tone, ent er the e xtension number of th e statio n whose COR value is to be c hanged.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 51 Front Desk Ope rations Do Not Disturb The D o Not D istur b featu re per mits ho tel gu ests to r eques t that ca lls di rected t o the room b e blocked f or a prede termined peri od of time .
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 52 Front Desk Ope rations Activate Do Not Disturb for One Room NOTE: Do Not Disturb canno t be acti vated usi ng the PC cons ole.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 53 Front Desk Ope rations 5. Press the # b utton to c onfirm the Do Not Distur b request . ■ One of the foll owing displ ays: This indicate s that th e Do Not Dist urb procedu re was succ essfu l.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 54 Front Desk Ope rations Activate Do Not Disturb f or a Group of Rooms A.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 55 Front Desk Ope rations 5. Press the # b utton to c onfirm the Do Not Distur b request . ■ One of the foll owing displ ays: This indicate s that th e Do Not Dist urb procedu re was succ essfu l.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 56 Front Desk Ope rations Message W aiting Notific ation Y ou ca n notify a guest tha t a message is waiti ng by turni ng on the mes sage waiti ng lamp on that gues t’ s telep hone.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 57 Front Desk Ope rations PMS Alarms Y ou may h ave a p ms alarm but ton assig ned to y our atten dant conso les and bac kup telepho nes.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 58 Front Desk Ope rations Maid Status, Housekeeping St atus, and Room Occupancy The Maid Status/Ho usekeep ing Statu s feature r ecords the status f or up to s ix house keeping cod es.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 59 Front Desk Ope rations User Operati on The us er operat ion for up dating and viewing hou sekeeping status us ing th e PMS is give n in the PMS doc umentatio n.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 60 Front Desk Ope rations early mor ning wakeup calls, you can adv ertise b reakfast at your c offe e shop. For after noon wakeup ca lls, you ca n adverti se dinner at your r estauran t.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 61 Front Desk Ope rations The Announ cements cir cuit pack has the follow.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 62 Front Desk Ope rations.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 63 Voic e Messagin g Oper ations V oice Mes saging Operations T o assist a guest whe n retr ieving hi s or her vo ice messag es, there are a few proc edures tha t you will do r egularl y .
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 64 Voic e Messagin g Oper ations Connecting Guests to the V oice Messagin.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 65 Voic e Messagin g Oper ations T o connect a gue st who cal ls u si ng a ro ta ry- d i al t el epho ne t o the voic e mess aging syst em, do the fo llowing: 1.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 66 Voic e Messagin g Oper ations Restoring a Deleted V oice Message Deleted voice messa ges are st ored unti l midnight of the da y they were deleted, exce pt for mes sages delet ed afte r 1 1:00 p.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 67 Voic e Messagin g Oper ations 7.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 68 Voic e Messagin g Oper ations 4. Press the start but ton at the attenda nt cons ole or the tra nsfer bu tton on a backu p telephon e.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 69 Call Ac countin g Operatio ns Call Accounting Operations This section .
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 70 Call Ac countin g Operatio ns 1 1. Pre ss the 7 button to d isplay th e second list of Repo rt optio ns. 12. Press the 5 button to selec t the C h ronol o gical (CHRON O) rep ort.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 71 Call Ac countin g Operatio ns 8. Press the 2 b utton to r un and p rint the cur rent cumul ative re port. 9. While the re port is r unning, pre ss the c but ton t o clear t he cumula tive repor t.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 72 Call Ac countin g Operatio ns 5. Press the 2 button to set t he Range for the repor ts. 6. Press the c button to en ter a s tart dat e and an end date .
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 73 Call Ac countin g Operatio ns Deleting Call Records T o save s pace and t o reduce c onfusion ov er old in formation , you shou ld delet e old call re cords on a re gular basi s.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 74 Call Ac countin g Operatio ns.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 75 House ke epi ng Staff Operation s Housekeeping Staff Operations Housek.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 76 House ke epi ng Staff Operation s Status Codes Altho ugh the houseke e.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 77 House ke epi ng Staff Operation s 3. As you complet e various phases in cl eaning t he room, updat e the st atus by repeat ing st eps 1 and 2.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 78 House ke epi ng Staff Operation s.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 79 Reports Reports This section g ives exampl es of admini strati on report s you can di splay on t he admini stra tion t ermina l or pr int on t he Log Pr inter or the Journa l/Sche dule Pr inter .
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 80 Reports list pms-down PROPERTY MANAGEMENT S YSTEM ACTIVITY Extension Event Reason Date/Time 2900 from room, code 1 active - nopms 18/20:10 PM 3100 from sta.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 81 Reports list wakeup requests WAKEUP REQUESTS Extension Time Annc Daily.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 82 Reports Any of these rep orts can b e printed , eith er on an SA T printer or on the system print er . T o print o n th e SA T pri nter , add th e pr co mmand aft er the report command string .
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 83 Reports Prin ter Re ports Prin ter repor ts keep t rack of sever al hospi tality e vents. Thes e report s are used to track p atterns of servic e problems and to keep track of room status .
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 84 Reports The fo llowing i s an examp le of a j ournal pri nter re port:.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 85 Reports The fo llowing t able summari zes which pr inter t ypes repor t which st atus ev ents.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 86 Reports.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 87 Gue st Operat ions Artwork Guest Operations Artwork The fo llowing pa ges contai n artwork master s that you can use to create “t ent card s” for you r guest ro oms.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 88 Gue st Operat ions Artwork Guest Operati ons Artwork.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 89 Gue st Operat ions Artwork Do Not Disturb New Do Not Disturb Request 1. Press the Do Not Disturb b utton or dial _______.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 90 Gue st Operat ions Artwork.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 91 Gue st Operat ions Artwork A utomatic W akeup - Dual W akeup 1. Press the W ak eup button or dial _______. 2. Y ou will hear recall dial tone (three shor t tones f ollowed b y dial tone).
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 92 Gue st Operat ions Artwork.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 93 Gue st Operat ions Artwork Dial b y Name Use this procedure to call another guest by dialing their name instead of their room number .
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Hospi tality O perations 94 Gue st Operat ions Artwork.
Index 95 GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 IN Index Numerics 6408 telep hones , 22 6424 telep hones , 22 8410 D telep hone s , 22 84.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Index 96 I INT UIT Y Lod g ing Call Ac c ounting , 69 INT UIT Y Lod g ing lang uag e op tion s , 7.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Index 97 V view ing DI D numb er a ssig n ments , 26 V IP DID numb er, c ustom selec ting one when.
GuestWork s and DEFINITY ECS Relea se 9 Hospitality O perations 555 -231-742 Issu e 1 Nove mber 2 000 Index 98.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Avaya GuestWorks, Definity Enterprise Communications Server è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Avaya GuestWorks, Definity Enterprise Communications Server - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Avaya GuestWorks, Definity Enterprise Communications Server imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Avaya GuestWorks, Definity Enterprise Communications Server ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Avaya GuestWorks, Definity Enterprise Communications Server, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Avaya GuestWorks, Definity Enterprise Communications Server.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Avaya GuestWorks, Definity Enterprise Communications Server. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Avaya GuestWorks, Definity Enterprise Communications Server insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
