Manuale d’uso / di manutenzione del prodotto Definity 8405 del fabbricante Avaya
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DEFINITY ® Enterprise Com municatio ns Server (ECS) Relea se 5 8405 V oice T erminal User ’ s Guide 555-230- 736 Comcode 107 985566 Issue 2 June 1997.
NOT IC E While re ason able effort s we re m ad e to ensu re that the inform ation in this docu men t was comple t e an d accu rate at the tim e of p rintin g, Luce nt T ech no lo gies ca n assu me no respons ibility f or an y e rrors.
Contents i Your 84 05Voice Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 A Quick Look at the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ii Display Feature Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Call I n form at ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Y our 8405 V oice T erminal The 8405 vo ice termin al is avail able in fou r models . All of thes e mode ls are sim ila r in ap pearan ce and fun ctionality exc ept for the followin g differenc es: .
2 Figure 2. Anothe r Version o f t he 8405B and 8405B Pl us Voice Terminal Volume Ring Trans fer Test Conf Mute Drop Sp eaker Hold 1 23 45 6 78 9 ABC D E F MNO JKL GH I PQRS TUV WXYZ * O # Di al pa d .
3 Figure 4. A nother Version of the 8405D and 8405D P lus Voice Terminal Volume Ring Trans fer Test Conf Mute Drop Sp eaker Hold 1 23 45 6 78 9 ABC D E F MNO JKL GH I PQRS TUV WXYZ * O # Di al pa d Ha.
4 5 C all ap pe aran ces / feature button s At lea st t wo of the se 5 b uttons are dev oted to i ncoming and outg oi ng ca lls ( cal l appe ar an c e s ) and are l abeled with an ex te ns io n num b er; the rema inin g butt o ns acce ss features ( f eature buttons ) and are labele d with a feature name.
5 So ft key s ( on l y on t h e 84 05 D and 8 405D Plus ) The f our but tons located be low the dis play and labeled w ith arrow s ( ), c orr es pond to w or ds on t he di s play sc reen.
6 V o lume contr ol bu tton For adju sti n g the volume of the followi n g: • T he s p ea ker ph o ne or s pea ke r w he n a call i s in pr og re ss using th e 2-wa y spe aker phone o r 1-way speake.
7 A Quick Look at th e Fe atures Here are br ief desc riptions of both voic e featu res an d displa y feat ures th at can be used with the 8405 vo ic e termi nal. E ach descripti on include s wha t each fe ature does and how yo u mig ht wa nt to use it.
8 No te: If you are a coveri ng us er , you can us e th e Cons ult f e a t ur e , af ter an s we r ing a cover age call, to ca ll the prin cipal (the pers on for w hom y ou are ans werin g call s) fo r priv ate co nsu ltat ion.
9 Pri ori ty Call ing Allows yo u to call an ex tensi on with a disti nct ive 3- bur st rin g to indic ate your call requ ires im m ed iate atten tion.
10 T ran sfer T ransf ers a call f rom your voi ce t erminal to a nother ext ension o r o utsi de number . Use w hen your call er n eeds to spe ak furth er with someon e el se.
11 How to Use the F eature s The procedu res whi ch appear in the s ection s, V oice Featur e Procedur es and Dis pla y Feat ure Pr oced ure s , giv e sh ort, ste p-by- step ins tructi ons for u sin g ea ch featu re. F or your co nvenience, t he feat ures i n each s ect ion are lis ted alphabet icall y .
12 Conventions Used in The Following Procedures and Each of these b oxe s repres en ts a button that has a featu re a ssig ne d to it. Th e butto n is labele d with the featu re nam e, som e tim es f o llowe d by an e xtens ion num be r (s ho wn a s xxxx x ) or a person’ s name.
13 Usi ng the D ispl ay , Softkey s an d Displ ay Control Butto ns If you are u sing an 8405D or 8405D Plus voice termina l, the follo wing i nformatio n will he lp you use th e dis play , the sof tkeys, and th e d isplay con trol buttons. The s oftkeys are the f our keys labeled wit h arr ows ( ) loc ated dir ectly below the disp lay .
14 The secon d line on each feature opt ion screen shows the feat ures you c an acces s . T o use a ny of thes e featu res, you must pres s the soft key bel ow th e featu re name or abbreviatio n.
15 Other Sof tkey Fea tures That May Be On Y our Display Figure 6 on th e previ ous page shows the 12 default softkey features, those features that can be acc essed with the softke ys wh e n the 8405D or 84 05D Plus voic e termina l is initially in stalled.
16 Using the So ftke ys to A ctiva te a F eat ure Y our display and softkeys allow you to ac cess u p to 12 swit ch-re lated f eatures . For examp le, yo u ma y w ant to use th e P riority Callin g f eature to call an other ext ension with a dist inc tive 3- bur st ri ng.
17 Resetti ng the Speakerphone with t he Soft keys (When Poweri ng Up the 8405D Plus V oice T erminal) Imp ort an t: Y ou can use t he Res et Spea kerph one feat ure only if your voice termin al has the Reset Spkr label prin te d und er the but to n.
18 V oice Fe ature Pro cedur es Handset and Spe aker When pl acing calls or u sing t he v oice features , you have the opt ion of doi ng so by liftin g the han dset o r by pre ssing .
19 T o pro g ram / re p r og ra m an AD button 1 On a separat e sheet of paper , write down the outs ide numbers, exte nsi on s, and/or feature acc es s code s you wan t t o p r og r am Not e: Ea c h AD butt on will ho ld one com p lete phon e number or feature acce ss code.
20 T o place an AD call 1 Pr es s the se lecte d [ringback ton e ] • Call is au tomatic ally dialed T o pro g ram / re p r og ra m an ou tside number , exten sion, or featur e access cod e into a pe.
21 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , AutC B , appea rs on t he sec ond l ine of one of the fe ature opti on s creens.
22 Y ou can acce ss th e M anua l Ex clusio n f eatu re with th e softk eys only if you r voice termin al has a display and if the feature ’s abbreviation , Ex cl , appears on th e sec on d lin e of one of the featur e opt ion sc reens.
23 Y ou can ac ce ss th e Cons ult f e atu re with the softk e ys onl y if you r voic e term i nal has a display and if the feat ur e’ s abbrevia tion, Cn slt , appears on th e sec ond li ne of o ne of the fea ture opti on scre ens.
24 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , CFrw d , appe ars on th e sec ond l ine of o ne of the fea ture opti on scre ens.
25 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , CPar k , appe ars on th e sec ond li ne of one of the fe ature opti on s creens.
26 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , CPkUp , appear s on the second line of one of the fea ture opti on scre ens.
27 T o add a call you’ve put on hold to an other cal l you’ re conn e cted to 1 Pr ess [dial ton e] • He ld call ligh t conti nues to flutter ; the light ne x t to th e curr ent c all also flu t.
28 H a n d s e t Vo lu m e T o rais e or lower the receiv e lev el volu me of the ha nd se t 1 Wh ile hand se t is of f-h oo k, pr ess the V olum e con trol butto n • T o r aise the vo lum e, pre ss.
29 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , IAut o (for Aut omatic Intercom f eature), or ID ia l (for th e Dial Interc om featu re) a ppears on t he secon d lin e of one o f the featu re option sc reens.
30 T o answer any inter com call 1 Pic k up th e ha ndse t • Y ou are c onnec ted to the call Not e: If y o u are active on an other call, first press , t hen press the call a ppea rance button w ith th e flashin g ligh t. To ret urn to the hel d call, pre ss the call appear ance butto n ass ociated with the he ld call.
31 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , LW C , (for the Leav e W ord Callin g feat ure) or CnL WC (for the Can cel Leav e W ord Callin g feat ur e), appear s on the se cond lin e of one o f the featu re opt ion sc reens.
32 To c a n c e l a L e a v e W o r d Callin g m e ssag e No t e: Yo u ca nno t ca nc el a mes sage le ft for an AUDI X su bsc riber . 1 If you are using an 8 405 with a displa y , pre ss and then pre.
33 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , PC all , app ears on th e second li ne of one of the fe ature opti on s creens.
34 Imp ort an t: Y ou can use th is feature o nly i f you are u sing a n 8405B P lus or 8405D Plu s voice te rmin al, if the Reset Spkr label appe ars under the button and i f your v oice t erminal is set for th e Speake rphone fea ture (as opposed to the S peake r fea ture).
35 T o r ese t the spe ake rphon e (when th ose 8 405D P lus voic e termi nals with th e Reset Spkr label under the button are firs t powered up) 1 Pr es s the so f tkey below Be gi n to re se t t he sp ea ker p hon e (P r e ss t he so f tke y be l o w Cancel if you d o not w ant t o re se t the sp e ake r p hone at this time.
36 S e l e c t R i n g ( a n d R i n ge r V o l u m e ) T o selec t a p ersonalize d rin gin g p atte rn ( for th ose 8405 voice term inals which have a button) No te: For procedu res on selecti ng a p ersona lized ring for those 8405 voic e termin als th at have a b utton, see th e ne xt page .
37 2 Cy cle thr o ug h the rin gin g pa tte rn s b y p ressi ng (a nd the n re le asi ng) • Red lig ht nex t to co nt i nu es to wi n k • If your 8405 has a d isplay , it shows the numbe r of the .
38 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , SA C , appe ars on the s econd line of one of the fe ature opti on s creens.
39 No t e: If you are using an 8405B or 8405D vo ic e terminal , you will autom atic ally have this fea ture . If you are using an 8405B Plus or an 8405D Plus, yo ur vo ice termin al is se t for eith er the Spe ak er (liste n-o n ly) or t he S peake rph one (liste n an d tal k) functi on .
40 T o turn off the speaker and re tu rn to han d se t 1 Pic k up th e ha ndse t • Red ligh ts next to and go off • Speaker goes of f T o mu te th e m icrop hon e ass ociated w ith the hand set so.
41 No t e: If you are us ing an 8405B or a n 8405D voice t ermin al, you canno t use t his feature. If you are using an 8405B P lus or an 8405D Plus, yo u have either the Speake r (l isten-on ly) fea ture or the Spea kerphon e (lis ten a nd talk ) feature.
42 T o preve nt the ot her party fr om h earin g yo u Not e: If the Speaker phone featur e is n ot tu rned on, t he M ute f eat ur e tu rn s off the m icr o pho ne asso c iate d with the handset (not the spea ker pho ne).
43 Te s t T o test th e voic e t e rmina l lights (o n all 8405 voice termin als) and th e display (on the 840 5D a nd 8405D P lus voice termin als) 1 While on- hook or off-h ook, pr ess and hold • .
44 Disp lay Featu re Proce dures This se c tio n inc lud e s th e pro c edu re s fo r se ve n di spla y feat ure s you ma y use with the 8405 voic e term inal e qui p ped with a displ ay . Ho wev er , not e th at the di splay , along with the so ftkey s and di splay co n tro l but tons, can also be us ed for acc e ssin g up to 12 softkey features.
45 T o place a call to the name s hown on th e display 1 Pic k up th e ha ndse t 2 While the name is shown, press (if availab le) or , if you do not have on y our set, pr ess and th en dial t he number usin g the dial pad Not e: Yo u ca n also le ave yo ur hand se t o n-h ook.
46 Message Retrieval T o see your mess ages when your Mes sage light is on ( whil e on-hook, of f-hook, or on a c all) 1 Pre ss 2 Pre ss to se e th e first m es sage (and then fo r each foll owing me .
47 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , Vi e w , a ppears on t he secon d lin e of one o f the fe ature opti on s creens.
48 Y ou can ac cess th is featur e with the so f tk eys o nly if your vo ice te rm in al has a displ ay a nd if the fea ture’ s abbr eviation , TmDay , a ppear s on t he s econd line o f on e of the fea ture opti on scre ens.
49 T ones and The ir Me aning Ri ng ing to nes ar e prod u ced by an inc o m ing call. Feedba ck tones ar e th ose w hich you h ear through the handset (receiv er) or th e speake r . Ringing T ones • 1 ri ng — A ca ll fr om another ext ension. • 2 rings — A call fr om outs ide or from t he at tenda nt.
50 T rouble shoo ting Pr obl em Sol utio n A feature doesn’ t work a s note d in t his guid e. 1 Reread the procedu re and try again. 2 Fo r ma ny fea ture s yo u m ust lift the handset before you ca n us e th e f e atu re . 3 C he ck with yo ur sy ste m m anag er to be sure this feature i s admi nister ed on y our voice terminal .
51 The t elephone doesn ’t rin g. 1 M a k e su re t he rin ge r is tu rn ed o n . 2 Set the ringer volu me to a h ig he r level. 3 Place a test call from anothe r exten s io n to your extensio n. 4 Chec k th e l in e c ord to mak e c ert ai n i t i s secu re ly connected a t both e nds.
52 Key W ords to Know access co de See fe at ure ac c e ss c od e . activate T o beg i n or turn on the operation of a feature. attendant The person who handles incomi n g and outgoi ng cal l s at the main conso le.
53 gr ou p li st One of t he fo ur t ypes of Abbrev iated Dialing list s; pr ogrammabl e by t he con troller of the list or the s ystem manager . Conta ins tel ephon e numbers usef ul to members of a spec if ic group, and store s each of those numbers as a 2-digit lis t item.
54 can be accesse d by simp ly pressin g that butto n, and then dialing th e approp r iate entry number . switch The devic e th at makes connec tions for al l voi ce an d data calls f or a netw ork , and which contai ns so ftwa re for featu res. A lso know n as a system or switch ing system .
Blin d Pe rf Qu i c k R ef eren c e Li sts Fe at ur e Cod e ABBREVIA TED DIALING List 1 List 2 List 3 Program CALL F OR W ARDING ALL CA LLS Cancel CALL P ARK Answer Back Fe ature Co de CALL PICKUP LAS.
Blin d Pe rf Abbreviate d Dialing * Item No. Per sonal List 1 P ers onal L ist 2 Pe rson al Li st 3 Name Name Na me 1 2 3 4 5 6 7 8 9 0 Miscella neous Desc r ipt i on E xt e ns ion Mess age Attendant AUDIX T run k Co des Description Code * Y o u may hav e as man y as 3 Pers onal Li sts.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Avaya Definity 8405 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Avaya Definity 8405 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Avaya Definity 8405 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Avaya Definity 8405 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Avaya Definity 8405, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Avaya Definity 8405.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Avaya Definity 8405. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Avaya Definity 8405 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
