Manuale d’uso / di manutenzione del prodotto 2030 del fabbricante Avaya
Vai alla pagina of 32
IP Office 2030 & 2050 Phone 40DHB0002UKAG Issue 2a ( 13/11/2001).
Page 2 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Contents The 2030 & 2050 Phone ....................................................................................... 3 Making C alls ...................
The 2030 & 2050 Phone – Page 3 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone The 2030 & 2050 Phone Introduction to the 2030 and 2050 Phones The diagr am below shows a 2050 phone.
Page 4 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) On-Hook Dialling , Speaker & A nsw er Release On all display telephones you can both dial and hear the call pr ogress without using the handset ( known as "on-hook dialling") .
Making Call s – Page 5 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Making Calls Notes on Making Calls W hen m aking calls, the display shows details about call progr ess. It also shows messages if you cannot m ake the call.
Page 6 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Making External Calls The system may apply call barring to some or all exter nal numbers. You can also lock your phone or bar it by wrong passcode entry (see "The Phone Passcode" on page 26).
Speed Dials – Page 7 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Speed Dials Using Speed Dials The system can stor e external numbers as speed dials. • Sy stem speed dials: Ask yo ur Sy stem Ad mini strator for a li st.
Page 8 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Account Codes If ENTER A CCOUNT or NO A CCOUNT A ppears If ENTER ACCOUNT or NO ACCO UNT appears when making a call, then you must enter an account code t o continue.
Busy or Unanswered – Page 9 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Busy or Unanswered Options If Busy or Unansw ered If your phone displays NUMBER BUSY when you call another extension, pressing SCROLL reveals a number of options you can use.
Page 10 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Actions During a Call Changing the Call Volume You can change the caller volume during a call. T he phone has separate volume levels for both t he speaker and t he handset.
A ctions During a Call – Page 11 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Create a Conferen ce Call During a call, you can add callers t o create a conf erence of up to 64 calls in total. T his option is not suppor ted on all systems.
Page 12 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Answering Calls A nsw ering Normal Calls W hen calls ar rive, the display shows informat ion about the call bef ore you answer. It gives a repeat ed double flash f or external calls or a r epeated single f lash for internal calls.
A nsweri ng Calls – Page 13 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone A nsw ering Othe r Extensions - Call Pickup Your extension can store a pick up group num ber. If an extension in your pickup g roup rings, then the PICKUP option appears.
Page 14 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Transfer, Park & Hold Calls Transferring Calls You can transf er a call to an extension t hat is ringing or giving busy tone. If the call waits unanswered for t oo long, it may recall to your extension.
Tra nsfer , Park & Hold Calls – Pag e 15 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Parking Calls (Park a nd Ride) You can retrieve park ed calls at any other extension on the system. Your phone displays calls you parked by a flashing -symbol next t o the line number.
Page 16 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Diverting Calls Setting the Div ert Number Note that whilst the phone appear s to allow the storing of separ ate divert numbers f or dif fer ent situations, only two div ert number s are stored.
Div erting C alls – Page 17 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Displaying an A b sence Message You can select an absence messag e to display on your phone. The absence message t hen also displays on suitable display phones that call you even if they are then diverted t o another extension or voicemail.
Page 18 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) DSS Keys Setting Up a DSS Key The 2030 and 2050 phones have eight DSS k eys along their right -hand edge. Each of these k eys can store an extension number (or group number f or pag ing).
DSS Keys – Page 19 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone BLF Status Lamps The DSS k eys on the 2050 incorporate dual- colour BLF lamps. T hese show the status of the number st ored under the DSS k ey. Red BLF Lamp Signals: Calls t o/from other extensions.
Page 20 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Manager-Secretary Working Using Soft DSS Keys The system support s a range of f unctions for users who work together , i.e. regular ly call and transfer calls between each other.
Manager-Secretary Setup – Page 21 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Manager-Secretary Setup Planning Soft DSS Keys W hen set ting up Sof t DSS k eys you must decide: • How many Soft DSS key s do y ou w ant? Half- line mode supports up t o 4 keys.
Page 22 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Changing the Soft DSS Displa y Mode The display mode sets how many Soft DSS keys you can have; 4 in half- line mode or 2 in f ull-line mode. Note that if you change m ode fr om half -line to f ull-line, you lose the last t wo extensions entered.
Ringer Controls – Page 23 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Ringer Controls Changing the Ringer Volume W h ile altering t he volume, the phone ring s. To change the ringer volume: 1. Press PROGRA M and then RINGER .
Page 24 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Setting a Ringer Ste p If a call rings unanswered, the phone can incr ease the volume on each ring until it reaches it s maximum. You can select several sizes of increase step.
Other Features – Page 25 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Other Features Group Your phone can be included in a group of phones. W hen 'in g roup', you receive calls made to the g roup number. The gr oup's type sets the or der in which members ring.
Page 26 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Phone Settings The Phone Passcode If the phone displays ENTER PA SSCO DE, it expects you to dial its four - digit passcode. T he def ault passcode is 0000. W r ong passcode entr y can result in the phone becoming barred.
Phone Settings – Page 27 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone Language Controls The system allows you to select which language to use f or t he phone's display. To change the phone's display language: 1.
Page 28 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Voicemail Listenin g to Voice Messag es The system can include voicemail to r ecord messages in your own voice mailbox. This will be indicated by the presence of a VOICE option on the phone display.
System Features – Page 29 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone System Features Default Speed Dial and Featu re Codes Your System Administr ator can set up Speed Dial codes for f req uently used numbers.
Page 30 – Contents IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) A Abbreviated dialling ....................... 7 ABSENT ...................................... 17 ACCOUNT ..................................... 8 Account codes Forced .
Index – Page 31 40DHB0002UKA G Issue 2a (13/11/ 2001) IP Offi ce - 2030 & 2050 Phone This page has been deliberately left bl ank..
IP Off ice - 2030 & 2050 Phone 40DHB0002UKA G Issue 2a (13/11/ 2001) Perf ormance f igures and dat a quoted in th is document are t ypical, and must be specif ically confirm ed in writing by Avaya before they become applicable to any particular order or contract .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Avaya 2030 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Avaya 2030 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Avaya 2030 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Avaya 2030 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Avaya 2030, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Avaya 2030.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Avaya 2030. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Avaya 2030 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
