Manuale d’uso / di manutenzione del prodotto SVMi-8 del fabbricante Samsung
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SVMi-8 Technical Manual Release 2.0 ! General Description An overview of the hardware components and a list of software features and their descriptions. ! Installation An explanation of installing the SVMi-8 into compatible DCS telephone equipment. Assembly / Disassembly and optional equipment.
GENERAL DESCRIPTION SVMi-8 Complete Integrated Voice Processing Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. A n y questions conce r ning in f o r mation presented here should be directed to SAMSUNG ELECTRONICS.
Publication Information SAMSUNG ELECTRONICS rese r ves the right without prior notice to revise information in this publication for any reason. SAMSUNG ELECTRONICS also rese r ves the right without prior notice to make any changes in design or components of equipment as engineering and manufacturing may warrant.
Table of Contents System Overview The SVMi-8 System 1 Auto Attendant 1 Voice Mail 1 System Capacities 2 Hardware Description SBC (SVM Motherboard) 3 VPM Connectors 4 Memory 5 Memory (Alternate) 5 Voic.
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1 System Overview The SVMi-8 System The SVMi-8 is a self contained plug in Voice Mail and Auto Attendant card for the DCS, iDCS 500 and DCS COMPACT II. It is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicit y .
System Capacities D D e e f f a a u u l l t t R R a a n n g g e e Maximum Ports 4 4 or 8 Maximum Storage Time 9999 days 0 - 9999 days Maximum Subscribers About 1,000 Any number up to 99999999 Message .
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2 Hardware Description Unlike traditional PC based Voice Mail / Auto Attendant Systems, the SVMi-8 installs inside the telephone equipment and operates as an integral part of it.
Back Plane Connector This is the connector to the phone system. LED Indications There are two LEDs on the SVMi-8 motherboard, the one marked HDD will flash green whenever the hard disk drive is being accessed, the one marked ACT shows the operating status of the card.
MEMORY This device is used for storing the main system program as well as all messages, and prompts. The amount of stor- age time on the hard disk is determined by the size of the drive measured in Mega Bytes (MB). The memory unit consists of a Hard Disk.
VOICE PROCESSING MODULE (VPM) I I M M P P O O R R T T A A N N T T N N O O T T E E : The VPMs used in this product appear very similar to the VPMs in our previous CADENCE product but they are not interchangeable. If the VPMs are not labeled with the letters SEC they will not work in the SVMi-8 product.
3 Software Features The software for the SVMi-8 is installed at the factory . All that is needed is for it to be customized to meet the indi- vidual requirements of each installation. In some cases even this may not be necessary . The SVMi-8 software comes equipped with many useful features to fit a wide range of call processing requirements.
! Multiple Language Support ! Operator Access ! Single Digit Call Routing ACCESS MANAGER ! Call Blocking ! Call For warding ! Day / Night Personal Greeting ! Find Me ! Follow Me (Off Premises T ransfe.
! Individually Defined Mailboxes and Extensions ! Maximum Number of Messages ! Message Address Verification ! Message Counter ! Message Delete ! Message Delivery Options ! Message Fast Forward ! Messa.
! Subscriber Workload Manager ! Until… Scheduling ! Urgent Messages ! V olume Control ADMINISTRATION FEATURES ! Activity Display ! Administrators Mailbox ! Auto Delete Subscribers ! Automatic Setup .
Feature Descriptions SYSTEM FEATURES Caller ID Compatible If you subscribe to Central Office based Caller ID, the SVMi-8 is compatible. Just as the Caller ID data appears on keysets, so the same information is saved in your voice mail box for each message you receive.
Recordable System Prompts Although the SVMi-8 contains all the spoken prompts to provide an operational sys- tem, some people may want to add or record some additional prompts. This can easily be done using the built in voice studio. Any prompt in the system can be re recorded.
Interruptible Voice Prompts At any time during an announcement or greeting, callers may dial a selection and the SVMi-8 will immediately respond. It is not necessary to listen to all the options if you are a 'power user' and know what you are doing.
Day / Night Personal Greeting The Night Personal Greeting works in conjunction with the subscriber's Weekly Availability Schedule. During the defined day period SVMi-8 will automatically play the.
Park and Overhead Page For those users who are frequently away from their desk, the SVMi-8 provides a Park and Page capability . When a subscriber does not answer a call, the subscriber's personal greeting can contain an option to be paged.
Call Back When listening to your voice mail messages you may press one key to automatically call back the person who left you the message, this call back feature may be allowed for internal calls and / or external calls. Long dis- tance may be either allowed or denied and specific area codes may be allowed or denied.
Future Delivery When a subscriber leaves a Self Memo (Reminder), Direct Message (Quick Memo) or any other message for another subscriber , a future deliver y date may be specified. This is particularly useful if you use the 'reminder' feature as a virtual 'to do' list.
Message Length Controls Maximum message length can be set for each mailbox. The maximum message length is 166 minutes; however , SVMi-8 ships with the maximum message length set at 16 minutes. Message Pause At any time while listening to your voice mail messages, you can pause the playback.
Multiple Subscriber Mailboxes Multiple subscribers may simultaneously logon to the same mailbox and access messages. All mailbox functions are available to each subscriber . Message playback is distributed. The first sub- scriber logged on will hear the first message.
Self Memo / Reminder Easily and quickly leave a reminder in your own mailbox. This virtual notepad is available wherever there is a phone, and can be set for immediate or future delivery . This makes them useful for keeping track of your entire workload to schedule or serve as reminders for meetings.
Password Security All administration is under password control to prevent unauthorized access. Programming - On Site Or Remote Many of the commonly accessed programming options are accessible from a touch tone telephone. This makes routine administration easy and convenient.
Playback Header Prompt Each response recorded by a caller in a VoiceForm session can be prefaced by a playback header prompt which links the response to the question. This feature helps in transcription of caller responses by providing reference markers within the caller's total response.
SVMi-8 Installation Table of Contents Installing the SVMi-8 Card in the Phone System 3 Installing the SVMi-8 in a DCS COMPACT II 3 General 3 ! System Resources 3 ! DCS COMPACT II Hardware Compatibilit.
Installing Individual SVMi-8 Components 6 Installing a Voice Processing Module 6 Removing the Plastic Housing (If Applicable) 6 Installing the VPM 6 Installing or Removing the Hard Disk Drive 6 Removi.
1 Installing the SVMi-8 Card in the Phone System The SVMi-8 card can be installed in the DCS, DCS COMPACT II or iDCS 500. Because the installation instructions are slightly different for each product please follow the section below that corresponds to your particular DCS product.
ered by touching a ground point such as the cover of the KSU Power Supply . When you have done this then check the power switch on the left-hand side of the KSU and ensure that the switch is in the OFF position. Next position the SVMi-8 card in the grooves of the card guide, and gently slide the card in until it makes contact with the connector .
Installing the SVMi-8 in an iDCS 500 GENERAL ! SYSTEM RESOURCES For the purposes of assigning system resources the SVMi-8 card consumes the equivalent system capacity of 8 keysets. ! iDCS 500 HARDWARE COMP A TIBILITY No special requirements. ! iDCS 500 SOFTWARE COMP A TIBILITY All versions of the iDCS 500 software are compatible with the SVMi-8.
2 Installing Individual SVMi-8 Components Installing a Voice Processing Module Each SVMi-8 comes with one VPM installed. Adding new VPMs is as simple as plugging them in. There is no special programming to do, the card will be recognized when the system powers up.
3. Position the Voice Mail card with solder side up, so that the holes in the card line up with the studs on the HDD adapter . 4. Insert the 4 screws, and tighten until snug. DO NOT OVERTIGHTEN. 5. Replace the plastic cover (if the Voice Mail card is to be installed in a DCS or iDCS 500).
3 SVMi-8 Set Up with DCS Phone Systems This section provides the additional steps required to set up the SVMi-8 card for operation in all the DCS telephone system products. Included here is information regarding the software set up for the phone systems.
TESTING THE HARDWARE 1. Call each SVMi-8 port individually and confirm that SVMi-8 answers. 2. Call group 529 / 549 and confirm that SVMi-8 answers. If steps 1 and 2 above proved to be successful you have completed the installation and setup of the SVMi-8 hardware.
4 Connecting Optional Equipment There are two ports available on the front of each SVMi-8, a serial interface (the serial port on SVMi-8 is the 9 pin male connector), and a parallel interface. All the possible peripheral connections will be to one of these ports.
When this is complete press ‘Ctrl + L ’ two or three times to refresh the screen and you should see the SVMi-8 Status Screen. Y ou are now ready to program the system. ! FILE TRANSFER The Serial Port is primarily designed as a programming interface but may be used to transfer files using the commands XX (transmit file) and RX (receive file).
We recommend that you use HyperT erm to connect to the SVMi-8. The HyperT erm settings are listed in the previous section. Parallel Port The parallel port on SVMi-8 is used for UPLOADING (sending) and DOWNLOADING (receiving) files to and from the SVMi-8.
1 SVMi-8 Programming Overview Table of Contents Auto Configuration 3 Quick Setup 3 System Administration 3 The Subscriber 3 The System Administrator 4 The Applications Administrator 4 Programming Meth.
Programming Categories 10 Subscriber Options 10 SVMi-8 Administration Options 10 DCS / DCS COMPACT II / DCS 500 Related Options 10 MMC Listing 10 ! DCS COMPACT II 10 ! DCS 11 ! iDCS 500 11 SVMi-8 Dire.
1 Auto Configuration The SVMi-8 has been designed to simplify the installation procedure and minimize set up time. The following have been automated. ! An extension is created for every extension on the system. This means that the automated attendant will imme- diately recognize all extensions and groups in the equipment.
The System Administrator The installing T echnician or System Administrator has ultimate authority over the operation of the SVMi-8 system and can set or change all the options that require specialized knowledge. It is the responsibility of the installing T echnician to install and program the SVMi-8 to suit the customer’ s require- ments.
2 Programming Methods Data may be entered and changed in the SVMi-8 by three methods. These are, the Screen Interface, DTMF System Administration, and DTMF Subscriber Administration. The Screen Interface Most of the programming is achieved using a PC attached to the SVMi-8 serial port.
Using the Screen Interface After connecting the terminal equipment press ‘Ctrl+L' to clear and refresh the screen. Y ou will see a status of the current operating condition including the status of each port and some general system data. The main screen looks like this and shows port activity and general statistics.
Screen Movement Keys T ab Moves Cursor to NEXT Field or Line (Wraps Around) Ctrl + Q Moves Cursor BACK to Previous Field or Line Arrow Keys Move Cursor Between Fields or Lines in Arrow Direction Ctrl .
Edit System Prompts This allows you to create or edit system prompts. ! Call the SVMi-8, and access the System Administration Menu. ! Press 1 to edit system prompts.
3 Holiday Mode 4 Emergency (Bad Weather) Mode 5-99 Any additional modes that you may create 0 Automatic Scheduling - automatically follow the system Schedule T able Programming Methods 9.
3 Programming Categories When programming the SVMi-8 there are three types of data: Subscriber Options, SVMi-8 Administration Options, and Phone System Options. Subscriber Options These are the options entered by a subscribe r , that control the individual behavior of their mailbox.
# DCS MMC 110 MMC 207 MMC 308 MMC 309 MMC 408 MMC 501 MMC 601 MMC 701 MMC 722 MMC 723 MMC 724 MMC 727 # iDCS 500 MMC 110 MMC 207 MMC 308 MMC 309 MMC 408 MMC 501 MMC 601 MMC 701 MMC 722 MMC 723 MMC 724.
4 SVMi-8 Directory Structure The TABLE Files (*.TBL) All customer configuration is located in the Dta *.tbl files. Block.TBL All block parameter data. Schedule.TBL The schedule table is not a block, so its data is stored separately in this file. SiteInfo.
1 SVMi-8 Programming Reference Table of Contents System Main Menu 3 Open Block Table 4 Save Application 4 Schedule Table 5 Subscriber List 6 System Wide Parameters 7 Voice Studio 11 Operating Utilitie.
! Mode Specific Event Pointers 27 ! Template Blocks 27 Block Types and Descriptions 28 Announcement Block 28 AudioText Librarian 30 Bye Block 34 Directory Block 35 EClass Block 39 Extension Block 47 L.
1 System Main Menu The following section provides in-depth definitions and descriptions of all the programmable fields within the SVMi- 8 software. Some fields are not accessible in the SVMi-8. If you cannot put the cursor on them you can not change them.
Open Block Table T o Open a Block T able, from the System Main Menu select OPEN BLOCK T ABLE and press ENTER. The Block T able is used for building SVMi-8 call routing applications. This is the most frequently accessed area in the SVMi-8 and determines its behavior when it is routing calls.
Schedule Table The Schedule T able determines when the SVMi-8 will automatically change Modes. A mode is a set of operating rules for a specific situation, like day mode or night mode. These changes may be based on Port Number , Date or Day of Week, and T ime of Day .
Ports Column The port number (1 through 8) sets a mode change for a particular port. If there are no other entries in the Schedule T able for this port, it will run the specified mode continuously . If this field is set to All, this entr y will be used by all ports which do not have specific port entries.
Entering a New Subscriber T o enter a new subscriber , highlight a blank line and press ENTER. T ype in the subscriber’ s last name, enter a comma (,) and type the subscriber’ s first name. Press ENTER and then type the extension and mailbox numbers for this sub- scriber .
System Timers Screen Timeout This is the time before the administration screen will revert to the port status screen. Daily Maintenance Time This is the time when SVMi-8 performs routine daily maintenance. Daily maintenance will save the system tables and perform message purging (Voice Mail or Announcement features).
Subscriber Admin This effects only the GUI and allows access only to the following: Subscriber List, Display User Log, and Status Screen. Voice Files Min Recorded Length This parameter sets the minimum record time that is to be considered valid. It is specified in hundredths of seconds.
Multilingual Voice Prompts Support The Multilingual Voice Prompt Support page shows a list of all installed languages. Languages are defined by Language and Locale (or dialect). The two fields on this page that you can edit are: Key Code The key code is the digit entered by the caller and used by the SVMi-8 to identify a language selection.
Voice Studio T o access the Voice Studio, from the System Main Menu select VOICE STUDIO and press ENTER. The Voice Studio is an utility for recording custom prompts and announcements. A series of dialog screens will lead you through setting up your system for recording.
Text Space is provided for entering the text of the Prompt or Announcement to be recorded. Use this space to pro- vide information on the intended usage of the recording. The entered text has no effect on the actual recording. However , it is recommended that the recording be the same as the text to make later editing or re-recording easier .
Display Error Log This is a log of all system errors and other information including startup and System Daily Maintenance. The infor- mation supplied in this log includes: SVMi-8 breeding mailbox, lost message file recovered, SVMi-8 shutting down and other system information.
Clear Report Count This clears all report counters. Report counters can be found throughout the SVMi-8 block definitions and on the Status Screen. This will not clear the total run time display in System Wide Parameters.
D: This will perform a back up and save the files on the Zip drive connected to the SVMi-8 parallel port. Starting the File T ransfer Press 'Ctrl + W'.
Port Activity This screen provides the System Administrator the ability to observe, port specific, line by line system activity in either real time (as it happens) or through the SVMi-8’ s Activity Log (if it's already happened). This activity contains detailed information for both subscriber and public caller , call sessions.
SHELL [any valid DOS command] Shells out to DOS command screen, executes any valid DOS command. Returns to the Port Activity screen upon completion of command. If no command is given, remains at DOS command prompt until user types "Exit" to return to Activity screen.
Override Mode The Override Mode bypasses control of the Schedule T able. This allows the System Administrator to immediately put a single port or group of ports in a specific mode. This override will stay active, on the specified ports, until the System Administrator reasserts the automatic schedule.
Minutes T otal minutes callers were connected to an application type. % TT The total percentages of callers connected to an application type. Application Call Distribution A bar chart of the different applications and the percentages of calls each application serviced.
By Call Code (Call Distribution) Displays activity by all types. Reporting Indicates the report period. This is the date beginning when the Report Counters were last cleared and ending at the current date. Created: The date and time the report was actually created.
Port Utilization by Port Number A listing of the ports and the percentage of calls handled by each port represented by a bar chart. By Day of Week (Port Utilization) Displays call activity by day of week. Reporting Indicates the report period. This is the date beginning when the Report Counters were last cleared and ending at the current date.
Site Information This screen menu allows the System Administrator access to helpful information about the site in which the SVMi-8 is installed. This information becomes very useful long after the system installation has been completed. These are only memo screens but it is recommended that these screens be filled out for all sites.
System Activity Calls To - Date The total number of calls that the SVMi-8 has processed. Average Calls per Week The average number of calls per week averaged over all weeks. Directory Accesses The total number of callers that have accessed the directory .
2 Explanation of Default Configuration Application Design Creating an application consists of linking the appropriate Blocks into a set of Call ControlPaths which, for a particu- lar caller , or group of callers, represents a Call Routing Solution.
Important Basic Concepts Blocks Blocks are the components used to build your individual customer application. All call flow is programmed using these blocks. Each block type has a specific function, and can be chained together with other blocks to provide a complete call processing solution.
Station Block The station block is responsible for dialing. When the SVMi-8 dials or transfers any calls it uses a station block. All devices accessible via T ouch-T o ne dialing in SVMi-8 use at least one of these. Each contains the call progress information to monitor and process calls to the associated device(s).
TYPE, is the type of Block to pass control to, there are five types of ACTIONS: GOTO, TRANSLA TE, P ASSWORD then GOTO, SEARCH ON, and FILE. The T ARGET is the Name of the Block to pass control to next. Modes At any time of the day the SVMi-8 system is in a specific operating mode.
3 Block Types and Descriptions Announcements Block Description An Announcement Block contains recorded voice information. Each block may contain up to 15 minutes of recorded voice information for playback in an audiotext application. After playing the announcement, control is passed to the target of the NEXT pointer .
Announcement The name of the announcement. A block name can be any alphanumeric string up to 16 characters long (including spaces). A block name may not be the same as another block name. ANN Number The number representing this announcement. It may not be the same as the number of any other announcement.
Operating Mode Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day , Night or Holiday . This field does not set the operating mode for the system, that is done in the Schedule T able.
Library Administration AudiotextLib The name of this block. A block name can be any alphanumeric string up to 16 characters long (including spaces). A block name may not be the same as another block name. Max Ann Length The maximum recordable length, in seconds, of any announcement created via access through this Librarian.
Caller Interface Wait for Caller Entry This is the number of seconds, from 0 to 20, SVMi-8 waits for an entr y after the caller has been prompted to replay the announcement. The time begins at the end of any prompt that requests an entry from the caller .
Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day , Night or Holiday . This field does not set the operating mode for the system, that is done in the schedule table.
USER-EXIT Pointer The next block to go to when the administrator is done recording an announcement. It is rec- ommended that the named block be the MENU Block that control was transferred from, to allow the administrator to record another announcement.
Directory Block Description A Directory Block defines necessary information about how the system Dial-by-Name Directory will function. Note that in order for the directory feature to work the included subscribers must have recorded their names and entered DTMF values for them.
Search Controls Maximum Number Of Matches The number of names played to the caller if more than one name matches the entr y . The number can be between 1 and 8. Search Based on First Name When an extension is set up, generally people are listed by last name, comma, and first name.
T o use a custom prompt, highlight the prompt number to be changed, enter the new number , and press ‘Ctrl + O’ to bring up the Prompt T ext Generator . Enter the desired prompt text and press ESCAPE to return to the directory screen. Y ou must go into the Voice Studio and record the custom prompt before it can actually be used.
Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day , Night or Holiday . This field does not set the operating mode for the system, that is done in the schedule table.
EClass Block Description The EClass (Class of Service) Block is an expansion or extension of ser vice parameters which pertain to an Extension Block. All extension blocks are associated with one Eclass Block.
Retries on Invalid The number of times from 0 to 99 that the SVMi-8 will allow the caller to re-enter his password if an invalid password was entered. Repeat on No Entry The number of times from 0 to 9 that the SVMi-8 will repeat prompts, if no entr y is made by the caller .
Transfer Prompts Target herald Prompt The prompt # that plays during a transfer . By default this is "transferring to…". Forward herald Prompt The prompt # that plays when a call is forwarded. By default this is "for warding to…".
Digits and Prompts Accept Call This is the digit a called party enters to indicate they will accept the call during a screened transfer . Allowable digits are 0-9. The prompt # indicates the prompt that will play to the called party to remind them of the digit selection.
On Hold Information Messages Announce Hold Position The system will advise the caller of his position in the hold queue when selecting to hold for a busy extension, there are two parameters for this feature. 1st - The Hold position will be played when the caller first begins to hold.
0 All Internal Zones 1 Internal Zone 1 2 Internal Zone 2 3 Internal Zone 3 4 Internal Zone 4 5 External Zone 1 6 External Zone 2 7 External Zone 3 8 External Zone 4 9 All External Zones ✱ All Zones Overhead Paging Controls Repeat Pick Up Instructions The number of times SVMi-8 will announce the call over the paging system in suc- cession.
Outcall Authorizations On Premise (Y/N) Set to 'Y' to allow the subscriber to make on-premise Outcalls. The On Premise Station T ype— Station type to use for on-premise out calls. If left blank, SVM will automatically select a Station type.
Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day , Night or Holiday . This field does not set the operating mode for the system, that is done in the schedule table.
NO-ENTRY Pointer This is the Block to go to if no entry is made within the ECLASS Block when prompted. INVALID Pointer This is the Block to go to if an invalid entr y is made within the ECLASS Block when prompted. QUE-FULL Pointer The next Block to go to if the number of callers allowed to hold in queue is exceeded.
Extension The name of this block. A Block name can be any alphanumeric string up to 16 characters long (includ- ing spaces). A Block name may not be the same as another Block name. MBX, EXT or LIST Numbers may not be duplicated within the same group. SVMi-8 stores the subscriber name in 'last name, firstname' field.
answered. If the call is not answered it will be routed to the destination specified in this extension block's call direc- tor , for the no answer event. Supervision Level This sets the type of transfer that this extension block uses to transfer callers.
Authorizations Blocking Allowed Call blocking will prevent any calls from being transferred to your extension or designated loca- tion. Y ou may think of it as a DND feature. It will override all call transfer instructions (follow me, forward, find me etc.
external location. When this feature is activated, SVMi-8 will perform a full (super vised) transfer . If there is no answer at the designated location the caller will be returned to voice mail. Stored Phone Numbers Allowed This allows the subscriber to enter a list of up to 9 personal phone numbers where the subscriber can be reached.
Greeting Number Recorded Greeting Numbers When a subscriber is using the 'Basic' greeting type, different greetings will play depending on different call coverage conditions. When a subscriber has the ‘Basic’ greeting enabled, they will be able to access and program the Personal greeting menu from their telephone.
Caller Options Processor Greeting T wo greeting options are available in the SVMi-8 Extension Block. They are NONE and BASIC. If the greeting is NONE, the subscriber may not record a greeting in their extension (they may however , if allowed, record a mailbox greeting).
Call Director Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers' T argets are active. Each Operating Mode is given an unique Number by the system. Valid numbers are 01 - 99, and are assigned in sequence as new Modes are created.
MESSAGE Pointer This causes SVMi-8 to go directly to the designated Block if the caller chooses to leave a mes- sage for this extension. The target is usually a MBX Block.
Activity Counters This page will keep track of this extension blocks activity . It contains the following statistics. T otal shows the total number of calls this Block has processed during the period specified in the following range. From - To Indicates the period, from the date when the Report Counters were last cleared, until the current date.
Left Message The number of calls processed by this Block, during which the caller chose to record a voicemail message, and the percentage of the total calls this number represents.
List The name of this block. A Block name can be any alphanumeric string up to 16 characters long (including spaces). A Block name may not be the same as another Block name. MBX, EXT or LIST Numbers may not be dupli- cated within the same group. General Parameters List Number The number representing this LIST .
Activity Msgs Distributed The total number of messages distributed to list members during the period specified in the range below . From - To: Indicates the period from the date when the Report Counters were last cleared till the current date.
Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers' T argets are active. Each Operating Mode is given a unique Number by the system. Valid numbers are 01 - 99, and are assigned in sequence as new Modes are created.
Mailbox Block Description The Mailbox Block is used to implement the Voice Mail messaging features on SVMi-8. It also controls the operating characteristics specific to an individual mailbox such as whether the Mailbox is announce only or if the subscriber has Mailbox Administration capabilities.
Extension The Extension number to which the mailbox belongs. T o edit this field, press ENTER to bring up the T arget Generator . Select and open Extension. Choose a new or existing Block from the T arget Generator pick list and press ENTER. Press ‘Ctrl + O’ to review or edit the chosen Block.
Authorizations Forced Messages Allowed This option makes the mailbox capable of sending Forced Messages. For ced Messages are messages that have either "Reply Required” or Delivery Imperative. When a message is designated as Reply Required, the messages recipient MUST reply to the message before the message can be saved or deleted.
Message Alert Controls (Notification) Message Alert allows the subscriber to be notified at an alternate number (home, cell phone, etc.) of any new mes- sages in their mailbox. Alert On A 'Y' in this field enables Message Alert capabilities for this mailbox.
Pager Notification (Beeper) Pager Notification Enabled A 'Y' enables the pager notification of new messages received. An 'N' disables this option. Notify on Urgent Message Only Alerts the subscriber only if the message left was designated as urgent.
Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers' T argets are active. Each Operating Mode is given a unique Number by the system. Valid numbers are 01-99, and are assigned in sequence as new Modes are created.
Activity Counters This page will keep track of this mailbox blocks activity . It contains the following statistics. Three columns of statis- tics exist, Outside or Public callers, Call from other subscribers and T otals.
MClass Block Description The MClass (Class of Service) Block is a block containing many general parameters effecting Mailbox or List Block. Each MClass Block may be associated with one or several subscriber mailboxes (Mailbox Blocks) or List Blocks.
Public Caller Interface Wait For Caller Entry This is the number of seconds, from 1 to 99, that the SVMi-8 waits for an entr y during the message editing and message retrieval operation. The time begins at the end of speaking the prompt that requests an entry from the caller .
Message Notification and Delivery The following programming parameters can be entered for Message Alert (being called at a designated number and notified of new messages) or Pager (notification by beeper). Port To Use The port used for notification. Enter specific port numbers (eg.
Long Distance Station Type Station block type to use for long distance call backs. Press ENTER to bring up the T arget Generator . Select a new or existing Station Block and press ENTER. Press ‘Ctrl + O' to review or edit the selected Block. Leave this field blank for SVMi-8 to auto select.
Prompt for Call Back By default this prompt is "T o request a callback, press '3'". It may be changed to any other system prompt or you may replace it with a custom prompt. Prompt for Phone Number By default this prompt is "Enter the telephone number where you can be reached".
Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers' T argets are active. Each Operating Mode is given an unique Number by the system. Valid numbers are 01 - 99, and are assigned in sequence as new Modes are created.
Menu Block Description The Menu is used to speak something to the caller , collect a caller's DTMF entr y , and pass control to another Block. A menu can accept entries from 1 to 10 digits in length. The Menu performs a search operation to match the caller ENTRY .
KEY The search is based on input that has been stored in the KEY register that existed upon entry to the cur- rent MENU Block. After all <TRANSLA TION> operations have been performed and a match has been found, the new search value is stored in KEY register for later use.
Repeat Prompts if NO ENTRY Indicates the number of times, from 0 to 9, the menu prompts are repeated, if no entry is made by the caller . Retry if INVALID Condition The number of additional attempts that this MENU allows if the caller makes an invalid entry .
INPUT from This is a display only field, referencing what Input Source this Menu is using. See 'Input From...'. Event Pointer T o make changes to the No-Entry , Invalid, and Faxcall Pointers, highlight the field and press ENTER to bring up the T arget Generator .
Action Column When searching for a match to a caller entry or for a particular pointer , SVMi-8 follows a consistent sequence. MENU Blocks require a more elaborate search than other Blocks. However , the pattern is consistent. It looks for the most specific match.
Type Column Represents the three character pneumonic for the type of Block targeted. Below are a few examples: MBX represents Mailbox EXT represents Extension MNU represents Menu Target Name Column Specifies the block to pass control to when the Input value is matched with the input from the defined input source.
Activity This page shows the activity for this mailbox from the time the statistics were last set in Main Menu / Operating Utilities / Clear report count to the present time. Statistics include: Abandoned Calls Callers who hung up while in this menu. Admin Count The number of times an administrator accessed the system from this menu.
Mode Block Description A Mode block exists for each operating mode. An operating mode is defined by a combination of port(s) and time. It can be as simple as Day or Night mode, or more complex (e.g. a special mode that is in effect for port 2 and 3 between 9.
General Parameters Mode Number The number is identified with the name of the mode. Salutation Prompts The prompt numbers to be spoken when SVMi-8 answers a call in this mode. The prompts are only spoken if the call uses the NEXT pointer or is a Direct T runk (DT) call.
Query Block Description Query Blocks are used to create a "voice questionnaire". The SVMi-8 can be configured to ask the caller a series of questions, record the caller's voice responses and combine the responses into single, or multiple, voice message(s) that is (are) placed into one, or more, specified mailbox(es).
Exit Prompt This prompt is given after the response has been recorded. It may simply say "Thank you" to acknowl- edge the response or prompt the caller to enter DTMF tones to playback, change, or confirm their response. Error Prompt This prompt is played if a system error occurs.
Digit Assignment Digit to Playback Response The DTMF digit that causes SVMi-8 to play back the voice response, just recorded, to the caller . Digit to Change Response The DTMF digit that will cause SVMi-8 to repeat the quer y and allow the caller to change his response.
CallDirector Event Pointers T o make changes to the Event Pointers, highlight the desired pointer and press ENTER to bring up the T arget Generator . Highlight and open the appropriate Block type from the T arget Generator pick list. Enter the Group Number .
ERROR Count The number of calls processed by this Block which encountered a condition which SVMi-8 could not recognize, or were terminated due to a processing error , and what percentage of the total calls this number repre- sents.
Matching Dial Strings There are two ways for the SVMi-8 to select a station block. The station is specifically selected by a Mailbox or Extension Block or Automatic selection. This Matching Dial String area is where the automatic selection takes place.
Transfer Controls Simultaneous Xfers-Y/N Set this parameter to 'Y' to allow more than one port to transfer to the same station simultaneously . This applies to blind transfer conditions only . Station groups and operator positions are examples of "Y es" situations.
The Call Progress T rain routine fills in values (depending on the four conditions above) on pages 2 and 3 of the Station Block as follows: Page 2 Settings: Maximum Sound and Silence Delay Before Retu.
Maximum Sound And Silence Continuous Noise The maximum continuous noise before assuming an error (measured in milliseconds). This value is assigned during call progress training. It should not be changed without good reason. Continuous Silence The maximum continuous silence before assuming an error (measured in milliseconds).
2nd Silence Tolerance Above: … (%) Amount the second silence can var y upward from some accepted level with- out breaking cadence. 2nd Silence Tolerance Below: … (%) Amount the second silence can var y downward from some accepted level without breaking cadence.
Ring Signal Classification Ring Type Sound Length T ype 1 rings have a sound longer than this, type 2 are shorter (measured in milliseconds). This value is assigned during call progress training.
4 Appendix Special Characters Used When Writing Dialing Instructions These characters perform special functions when embedded in any dialing string: & - This is a flash-hook which is critical for signaling on analog systems. , - The comma is a one second pause.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Samsung SVMi-8 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Samsung SVMi-8 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Samsung SVMi-8 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Samsung SVMi-8 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Samsung SVMi-8, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Samsung SVMi-8.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Samsung SVMi-8. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Samsung SVMi-8 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
