Manuale d’uso / di manutenzione del prodotto NV3 del fabbricante Samsung
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Thank you for buying a Samsung Camera. This manual will guide you through using the camera, including capturing images, downloading images and using the application software.
《 1 》 Instructions Getting to know your camera ■ Use this camera in the following order Set up the camera driver Take a picture Insert the USB cable Check the camera’s power Check [Removable Disk] Before connecting the camera to a PC, via the USB cable, you will need to set up the camera driver.
《 2 》 DANGER W ARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury. ■ Do not use the flash in close proximity to people or animals. Positioning the flash too close to your subject’s eyes may cause eyesight damage.
《 3 》 CAUTION indicates a potentially hazardous situation which, if not avoided, may result in a minor or moderate injury. ■ Leaking, overheating, or burst battery could result in fire or injury. • Use battery with the correct specification for the camera.
《 4 》 Contents ■ Initialisation ……………………… 62 ● Setting up the Mycam menu …… 62 ● Start up image …………………… 63 ● Start up sound …………………… .
《 5 》 System chart Please check that you have the correct contents before using this product. The contents can vary depending on the sales region. To buy the optional equipment, contact your nearest Samsung dealer or Samsung service centre. Software CD (see p.
《 6 》 Identification of features Front & Top Power button Shutter button Camera strap Mode dial Self-timer lamp / Auto Focus lamp Speaker Optical 3X zoom lens/ Lens cover Flash Microphone Spea.
《 7 》 LCD monitor Mode dial Play mode button / Print button E (Effect) button Earphones Jack Camera status lamp Zoom/ Thumbnail/ Volume button 5 function button +/- button, DELETE button Back &.
《 8 》 Identification of features Bottom/ 5-function button Cradle(Optional) Camera connection terminal AV connection terminal DC connection terminal / USB port Voice memo / Voice Recording / UP bu.
Icon Status Description 《 9 》 Identification of features ■ Self-timer lamp ■ Mode icon : Refer to page 16 for more information about the camera mode setting. ■ Camera Status Lamp - - SCENE MODE MODE MODE Connecting to a Power Source ■ You should use the rechargeable battery (SLB-0837) supplied with the camera.
《 10 》 Connecting to a Power Source ※ These figures are measured under Samsung’s standard conditions and shooting conditions and may vary depending on the user's methods. Using the fully charged battery, Auto mode, 7M image size, Fine image quality, Shot to shot interval : 30Sec.
《 11 》 Connecting to a Power Source ■ You can charge the rechargeable battery (SLB-0837) by using the cradle. ■ How to charge the rechargeable battery (SLB-0837) ● Charging with the cradle .
《 12 》 Instructions on how to use the memory card ● Be sure to format the memory card (see p.59) if you are using a newly purchased memory for the first time, if it contains data that the camera cannot recognise, or if it contains images captured with a different camera.
《 13 》 Instructions on how to use the memory card ● Samsung cannot be held responsible for lost data. ● It is advisable to copy important data onto other media as back-up e.g. floppy disks, hard disks, CD etc. ● If there is insufficient memory available : A [Memory Full!] message will appear and the camera will not operate.
《 14 》 When Using the Camera for the First Time ■ When the camera is turned on for the first time, a menu will be displayed to set date, time and language in the LCD monitor. This menu will not be displayed again after setting up the date, time and language.
No. Description Icons Page 1 p.9 2 p.12 3 p.37/17 4 p.24 5 p.26 6 p.23 7 p.37 《 15 》 LCD monitor indicator ■ The LCD monitor displays information about the shooting functions and selections. ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑬ ⑫ ⑭ ⑮ ⑰ ⑯ ⑱ ⑲ ⑩ ⑨ ⑪ ⑳ [Image & Full Status] No.
《 16 》 Starting the recording mode ■ How to use the AUTO mode ( ) Please select this mode for quick and easy picture taking with minimal user interaction. ● If the auto focus frame turns to red when you press the shutter button down half way, it means that the camera cannot focus on the subject.
《 17 》 Starting the recording mode [ ASR mode ] ■ How to use the ASR (Advanced Shake Reduction) mode ( ) The ASR mode can help you get clearer pictures by minimizing camera shake. ● Things to watch out for using the ASR mode 1. The digital zoom will not operate in the ASR mode.
《 18 》 Starting the recording mode ■ How to use the SCENE mode ( ) Use the menu to easily configure optimal settings for a variety of shooting situations. 1. Select the SCENE mode by rotating the mode dial. 2. Press the menu button and select a desired scene menu.
《 19 》 ● Pausing while recording a voice Using this function, you can record your favorite voice clips into a voice recording file without having to create multiple voice recording files. 1. Press the Pause button ( ) to pause recording. 2. Press the Pause button ( ) again to resume the recording.
《 20 》 Things to watch out for when taking pictures ■ Pressing the shutter button down half way. Lightly press the shutter button to confirm focus and flash battery charge. Press the shutter button all way down to take the picture. ■ The available recording time may vary depending on shooting conditions and camera settings.
《 21 》 ● WIDE Zoom Optical zoom WIDE : Pressing the ZOOM W button. This will zoom out from the subject i.e. the subject will appear farther away. Pressing the ZOOM W button continuously will set the camera to its minimum zoom setting i.e. the subject appears at its farthest from the camera.
《 22 》 V oice recording( )/ V oice memo( )/ UP button ■ While the menu is showing, press the UP button to move up the sub menu. When the menu is not displayed on the LCD monitor, the UP button operates as the voice recording or voice memo button.
《 23 》 ■ While the menu is showing, the DOWN button operates as a direction button. When the menu is not showing, you can use the MACRO/ DOWN button to take macro pictures. The distance ranges are shown below. Press the Macro button until the desired macro mode indicator displays on the LCD monitor.
《 24 》 Focus lock ■ To focus on a subject not positioned in the centre of the picture, use the focus lock function. ● Using the Focus Lock 1. Ensure the subject is in the centre of the autofocus frame. 2. Press the SHUTTER button halfway. When the green auto focus frame lights up, it means the camera is focused on the subject.
《 25 》 Menu tab Flash mode Description Flash ( )/ Left button ● If you press the shutter button after selecting the Auto, Fill-in, Slow sychro flash, the first flash fires to check the shooting condition (Flash range and Power ratio of flash). Do not move the camera until the second flash fires.
《 26 》 Flash ( )/ Left button XX OX XX X X XX X XX O XO OX OO X X XX X X X X XX OX XX X X XX XO X X XX O O X X X X XX X XX X OO OO OO O O OO O X O X XO OO OO X X XX X XX X ● Available flash mode.
《 27 》 MENU/ OK button ■ MENU button - When you press the MENU button, a menu related to each camera mode will be displayed on the LCD monitor. Pressing it again will return the LCD to the initial display. - A menu option can be displayed when the following are selected : MOVIE CLIP and STILL IMAGE mode.
《 28 》 ■ ISO : You can select the ISO sensitivity when taking pictures. The speed or specific light-sensitivity of a camera is rated by ISO numbers. ● Selecting an ISO Sensitivity 1. Press the +/ - button, and then use the UP and DOWN buttons to select the ISO icon( ).
《 29 》 +/- button [White paper] ● Using the Custom White Balance White balance settings may vary slightly depending on the shooting environment. You can select the most appropriate white balance setting for a given shooting environment by setting up the custom white balance.
《 30 》 3. Press the + / - button again. The value you set will be saved and the Exposure Compensation setup mode will close. If you change the exposure value, the exposure indicator ( ) will be displayed on the bottom of the LCD monitor. ● Compensating Exposure 1.
《 31 》 E (Effect) button ■ It is possible to add special effects to your images by using this button. ■ Available Effects, by recording mode (O : Selectable X : Not selectable) ■ When you select 3072X1728 (Wide 5M) image size, you can only select the color menu of the special effects.
《 32 》 Capture:SH Move: Capture:SH Move: ● Moving and changing the focus frame You can change the focus frame after selecting a Range menu. 1. Press the +/- button after selecting a preset focus frame. 2. Press the Up/ Down/ Left/ Right button to move the focus frame position.
《 33 》 Composite shooting ■ You can combine 2 ~ 4 different shots in a still image. 1. Press the E button in the available camera modes with the exception of Movie clip and Auto mode and select the menu. 2. Select a desired sub menu by pressing the Up/ Down button and press the OK button.
《 34 》 1. Press the E button in the Movie clip mode and select the menu. 2. Select a desired sub menu by pressing the Up/ Down button and press the OK button. : Movie clip frame stabilizer function is disabled. : Reduces camera shake during movie recording.
《 35 》 How to use the menu ■ You can use the menu on the LCD monitor to set up recording functions. ■ The items indicated by are default settings. ※ Menus are subject to change without prior notice. ※ When the image size (Movie clip) is 720X480, the default of the frame rate is 20 fps.
《 36 》 QUALITY Super Fine Fine Normal Quality/ Frame rate ● This file format complies with the DCF(Design rule for Camera File system). INFORMATION ■ You can select the compression ratio appropriate for your application of the captured images.
《 37 》 METERING Multi Spot Metering ● If the subject is not the centre of the focus area, do not use the spot metering as this may result in an exposure error.
《 38 》 Sharpness ■ You can adjust the sharpness of the picture you are about to take. You cannot check the sharpness effect on the LCD monitor before you take a picture, because this function is applied only when the captured image is stored on the memory.
《 39 》 Full Basic LCD Save OSD INFORMATION Full Basic LCD Save OSD(On Screen Display) information ■ In any mode with the exception of VOICE RECORDING mode, you can check the recording status in the LCD monitor. ■ Idle mode : I f you select the [LCD Save] and the camera isn't operated during the specified time(about 30 SEC.
《 40 》 Trim:T Capture:E Play: ▶ / Capture:E Starting play mode ■ Turn the camera on and select Play mode by pressing the play mode button ( ). The camera can now play back the images stored in the memory. ■ If the memory card is inserted in the camera, all the camera functions apply only to the memory card.
《 41 》 Trim:T Capture:E Trim:T Trimming? Confirm : OK Yes No ■ On camera movie trimming : You can extract desired frames of movie clip during the movie clip play back. ● If the running time is under 10 seconds, the movie clip can’t be trimmed.
《 42 》 LCD monitor Indicator ■ The LCD monitor displays shooting information about the displayed image. ISO : 100 Av : F3.5 Tv : 1/60 Flash : Off 3072x2304 2006/0701 ISO:80 Av:F3.5 Tv:1/30 Flash:On 3072X2304 2006/07/01 No. Description Icon Page 1 - 2 p.
《 43 》 Thumbnail( )/ Enlargement( ) button/ V olume button( ) ■ You can view multiple pictures, enlarge a selected picture, and crop and save a selected area of an image. ■ When a movie clip, voice memo or voice recording file is playing back, you can control the volume of those files using this button.
《 44 》 Thumbnail( )/ Enlargement( ) button/ V olume button( ) V oice ( ) memo/ Up button Trimming? Confirm : OK Yes No ● Trimming : You can extract part of the image and save it separately. 1. Select an image that you want to enlarge and press the enlargement button.
《 45 》 Play & Pause ( )/ Down button ■ In Play mode, the play & pause/ down button works as follows: - If the menu is displayed Press the DOWN button to move from the main menu to a sub menu, or to move down the sub menu cursor.
《 46 》 1. Select an image that you want to delete by pressing the LEFT/ RIGHT button and press the DELETE( ) button. Delete? Confirm : OK Yes No Delete? Confirm : OK Yes No Delete ( ) button ■ This deletes images stored on the memory card. 2. Select the submenu values by pressing the Left/ Right button and then press the OK button.
《 47 》 Setting up the play back function using the LCD monitor ■ PLAY mode functions can be changed by using the LCD monitor. In the PLAY mode, pressing the MENU button displays the menu on the LCD monitor. The menus you can set up in Play mode are as follows.
《 48 》 Starting the slide show ■ Images can be displayed continuously at pre-set intervals. You can view the slide show by connecting the camera to an external monitor. 1. Select the [Show] sub menu by pressing the UP/DOWN button and press the RIGHT button.
《 49 》 Starting the slide show Protecting images SLIDE Show Interval Effect Back: ◀ Set:OK Off Set:OK W ◀ Unlock ▶ T PROTECT Select All Pics Exit:MENU Move: Set:OK W ◀ Unlock ▶ T ● Configure slide show effects : Unique screen effects can be used for the slide show.
《 50 》 RESIZE Exit:MENU Move: 2816X2112 2048X1536 1024X768 640X480 Start Image Del:OK DELETE Select All Pics Exit:MENU Move: Del:OK Select:T Delete? Confirm : OK Yes No Deleting images ■ Of all the files stored in the memory card, the unprotected files in the DCIM subfolder will be deleted.
《 51 》 ROTATE Exit:MENU Move: Right 90° Left 90° 180° Horizontal Vertical Rotating an image ■ You can rotate the stored images by various degrees. Once the playback of the rotated picture is finished, it will switch back to the original state.
《 52 》 Set:OK W ◀ 00 Prints ▶ T DPOF Standard Index Size Back: ◀ Set:OK Select All Pics Cancel Set:OK W ◀ 00 Prints ▶ T DPOF Standard Index Size Back: ◀ Set:OK No Yes DPOF : ST ANDARD ■ This function allows you to embed print quantity information on a stored image.
《 53 》 ISO : 100 Av : F3.5 Tv : 1/60 Flash : Off 3072x2304 2006/07/01 OSD INFORMATION Exit:MENU Move: Full Basic OSD Off On Screen Display information 1. Select a desired sub menu by pressing the UP/ DOWN button and press the OK button. ■ You can check shooting information about the displayed image.
《 54 》 SET UP Format Date&Time Imprint Sound USB Back: ◀ Set:OK Computer Printer PictBridge ■ You can use the USB cable to connect this camera to a printer that supports PictBridge (sold separately) and print the stored images directly. Movie clips and voice files cannot be printed.
《 55 》 PictBridge : Picture Selection Exit:Shutter Set:OK PREV ◀▶ NEXT Exit:Shutter Set:OK ■ You can select images you want to print ● Setting the Number of Copies to Print 1. Press the Menu button and the PictBridge menu will display. 2. Use the Left and Right buttons to select the [IMAGES] menu.
《 56 》 PictBridge : Reset 1. Use the Up and Down buttons to select the [RESET] menu tab. And then press the Right button. 2. Use the UP and DOWN buttons to select the desired sub menu value, and then press the OK button. If [Yes] is selected : All print and image settings will be reset.
《 57 》 Menu tab Main menu Sub menu Secondary menu Page - - - - Computer - Printer - Off - On - Off - On - Dark - Normal - Bright - NTSC - PAL - Off/ 0.
《 58 》 Setup menu [ File name ] ■ This function allows the user to select the file naming format. [Series] : New files are named using numbers that follow the previous sequence, even when a new memory card is used, or after formatting, or after deleting all pictures.
《 59 》 Setup menu [ Format ] ■ This is used for formatting the memory. If you run [Format] on the memory, all images, including the protected images MP3, TEXT and PMP files will be deleted.Be sure to download important images to your PC before formatting the memory.
《 60 》 Setup menu [ Sound ] ■ If you set the operation sound to on, various sounds will be activated for camera startup when buttons pressed, so that you can be aware of the camera operation status.
《 61 》 Setup menu [ LCD brightness ] ■ You can adjust the LCD brightness. SETUP Sound USB AF Sound AF Lamp LCD Back : ◀ Set:OK Dark Normal Bright [ Selecting Video out type ] ■ The Movie output signal from the camera can be NTSC or PAL. Your choice of output will be governed by the type of device (monitor or TV, etc.
《 62 》 Setting up the Mycam menu [ Quick view ] ■ If you enable Quick View before capturing an image, you can view the image you just captured on the LCD monitor for the duration set in the [Quick View] setup. Quick view is possible only with still images.
《 63 》 Start up sound Start up image Shutter sound ■ You can select the image that is first displayed on the LCD monitor whenever the camera is turned on. ● Use a saved image for the start-up image with the [Start Image] in the [RESIZE] menu in the play mode.
《 64 》 Downloading files Starting the MP3/ PMP/ TEXT VIEWER mode Confirm : OK Resume Open ■ Insert the memory card that holds MP3, PMP and TEXT files. As this camera has a 15MB internal memory, you can save the files on the internal memory too. 1.
《 65 》 Starting the MP3/ PMP/ TEXT VIEWER mode [ TEXT VIEWER mode ] 001/001 TEXT.TXT 0:00:03/ 0:26:28 [ MP3 mode] [ PMP mode] 003/003 J-Heart - Misty.mp3 waiting for you by J He misty by J Heart.MP3 Move: Select:OK 003/003 Animation Comic [SDC]-Movie sample.
《 66 》 ■ The LCD monitor displays information about the MP3, multimedia and Text file. 0:00:03/ 0:26:28 MP3 mode Battery (p.12) Equalizer Playing time Time line Play & Pause/ Control button (p.67) Title of file [MP3 mode] Volume (p.67) Type of play back (p.
《 67 》 Using the camera buttons to adjust the camera ■ You can control the volume with this button. There are 0~30 steps ■ When a file is playing back, press the Down button to pause the file. Pressing it again will resume playback. ■ MP3 mode You can search the MP3 files by pressing the Left/ Right button.
《 68 》 ● If you press the Hold button for over 1 second, the camera buttons are locked. - If the camera buttons are locked, the buttons can't be operated while playing back. But Power off, Video out, USB connection and LCD on functions can be operated.
《 69 》 Setting up the playback function using the LCD monitor ■ MP3/ PMP mode functions can be changed by using the LCD monitor. Press the MENU button and the menu will display on the LCD monitor. ※ Menus are subject to change without prior notice.
《 70 》 Setting up the playback function using the LCD monitor ■ You can set the playback type. 1. Press the Menu button in each mode. 2. Select a desired playing type in the [Resume] menu by pressing the Up / Down button and pressing the OK button.
《 71 》 ■ You can set the slide show play interval of MP3 mode. - Select an interval among 2, 3, 5 second. Setting slide show interval ■ While the MP3 file is playing back, captured images are displaying on the LCD monitor continuously. : Display the images once.
《 72 》 Setting up the playback function using the LCD monitor ■ You can set the play back function display on the LCD. [ ] : If there is no operation during 5 seconds, Menu bar will disappear. [ ] : Menu bar will not display on the LCD monitor. [ ] : Menu bar will display on the LCD monitor.
《 73 》 Important notes Be sure to observe the following precautions! ■ This unit contains precision electronic components. Do not use or store this unit in the following locations. - Areas exposed to severe changes in temperature and humidity. - Areas exposed to dust and dirt.
《 74 》 Important notes ■ Do not attempt to disassemble or modify the camera. ■ Under certain conditions, static electricity can cause the flash unit to fire.
《 75 》 The camera suddenly stops working while in use ㆍ The camera stopped due to a malfunction → Remove /re-insert battery and switch the camera on The images are unclear ㆍ A picture was taken of the subject without setting an appropriate macro mode → Select an appropriate macro mode to take a clear image.
《 76 》 Before contacting a service centre Images are too bright ㆍ Exposure is excessive → Reset exposure compensation No image on external monitor ㆍ The external monitor has not been connect.
《 77 》 ■ Storage - Media : Internal memory: About 15MB External memory(Optional) : MMC/SD card (Up to 1GB Guaranteed) *Internal memory capacity is subject to change without prior notice. - File Format : Still Image : JPEG (DCF), EXIF 2.2, DPOF 1.
《 78 》 Specification ■ Power Source : Rechargeable battery : SLB-0837 (860mAh) Adaptor : SAC-45, SUC-C2 Cradle : SCC-NV3 (Optional) ※ Included battery type may vary depending on sales region.
《 79 》 Software Notes System Requirements About the software Please ensure that you read the software instructions carefully before use. · The attached software is a camera driver and image editing software tool for Windows. · Under no circumstances should all or part of either the software or the user manual be reproduced.
《 80 》 About the software Setting up the application software 1. The auto run frame will display. Click the [Install] menu in the Auto run frame. ■ Digimax Master : This is the all-in-one multi media software solution. You can download, view, edit and save your digital images and movie clips clip with this software.
《 81 》 Setting up the application software 3. To play back the movie clip recorded with this camera on the computer, install the XviD codec. 4. Install the software by instructions on the monitor.
《 82 》 5. After restarting the computer, connect the PC to the camera with the USB cable. 6. Turn the camera power on. The [Found New Hardware Wizard] will open and the computer will recognize the camera. ※ If your OS is Windows XP, an image viewer program will open.
《 83 》 Starting PC mode [Using the USB cable with Cradle (optional) ] [Using the USB cable with Camera] ■ Connecting the camera to a PC ■ Disconnecting the camera and PC : Refer to page 84 (Removing the removable disk).
《 84 》 Removable Disk 6. Press the right mouse button and a pop-up menu will open. Click [Paste]. 7. An image file is transferred from the camera to your PC. ● We recommend that you should copy the images to the PC to view them. Opening images directly from the removable disk may be subject to unexpected disconnection.
《 85 》 6. A [Unplug or Eject Hardware] window will open. Click the [Close] button and the removable disk may be removed safely. 7. Unplug the USB cable. 1. A USB Driver for MAC is not included with the software CD as MAC OS supports the camera driver.
《 86 》 ■ Multimedia (Movie, Video clip, etc) files can be converted into movie clips that can be played back on this camera. This software is only compatible with Windows. (Windows 2000/XP recommended) ※ Refer to the [Help] menu in Digimax Converter for further information.
《 87 》 Digimax Converter ● If there is no font that is compatible with the script file on your PC, the script is shown as ' '. ● Transferring the converted file to a removable disk is time consuming. It may take a long time. The duration depends on the file size.
《 88 》 4. Select a destination and make a new folder in which to save downloaded images and folders. - Folder names can be made in order of date and images will be downloaded. - Folder name will be made as you want and images will be downloaded. - After selecting a folder that was made before, images will be downloaded.
《 89 》 Digimax Master ● Image edit : You can edit the still image. ① ② ③ ④ - Image edit functions are listed below. ① Edit menu : You can select the following menus. [Tools] : You can resize or crop the selected image. See the [Help] menu.
《 90 》 FA Q ■ Please check the following if the USB connection malfunctions. Case 1 The USB cable is not connected or you are using a cable with an incorrect specification. → Use a USB cable with the correct specification. Case 2 The camera is not recognized by your PC.
《 91 》 FA Q ■ When the movie clip doesn’t play back on the PC ※ When the movie clip recorded by the camera doesn’t play back on the PC, the causes are mostly due to the codec installed on the PC. ● When codec for play back the movie clip isn’t installed → Install the codec as listed below.
《 92 》 FCC notice ■ ■ NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
SAMSUNG TECHWIN CO., LTD. OPTICS & DIGITAL IMAGING DIVISION 145-3, SANGDAEWON 1-DONG, JUNGWONGU, SUNGNAM-CITY, KYUNGKI-DO, KOREA 462-121 TEL : (82) 31-740-8222, 8488, 8490 FAX : (82) 31-740-8398 www.samsungcamera.com SAMSUNG OPTO-ELECTRONICS AMERICA, INC.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Samsung NV3 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Samsung NV3 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Samsung NV3 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Samsung NV3 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Samsung NV3, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Samsung NV3.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Samsung NV3. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Samsung NV3 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
