Manuale d’uso / di manutenzione del prodotto 5.8 del fabbricante Sage Software
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Sage Accpac CRM 5.8 Wireless Mobile Guide.
© Copyright 2005 Sage Technologies Limited, pu blisher of this work. All rights reserved. No part of this documentation may be copied, ph otocopied, reproduced, translated, microfilmed, or otherwise duplicated on any me dium without prior written consent of Sage Technologies Limited.
Contents Chapter 1: Introduction Introduction ................................................................... 1-1 Chapter Sum mary ......................................................... 1-2 Chapter 2: Getting Started Prerequisites .............
Managing Leads , Opportunities, and C ases ...................................... 3-10 Reporting .................................................................... 3-11 Running a Report .......................................................... 3-11 Dashboard .
Chapter 1 Introduction This guide is for Users an d System Administrators. Please note that while the document refe rs to Sage CRM, CRM, or t he CRM system throughout, all functionalit y covered is al so relevant to Sa ge CRM MME, Sage Accpac CRM, and So ftline Accpac CRM.
Introducti on infrared connection through your mobile phone or an integrated d ata connection. Chapter Summary The table below gives a summary o f each chapter. Chapter Summary Getting Started Outlines the steps that user s and system administrators need to take in order to a ccess CRM from a PDA or mobile phone.
Chapter 2 Getting Started In this chapter you wi ll learn about: Mobile devices supported by CRM. URLs for acce ssing CRM. Making devices known to CRM.
Mobile Devic es Mobile Devices In addition to all WAP-enabled mobile p hones, CRM's Wir eless Mobile solution supports the following PDA devices: Device Example Pocket PC HP iPAQ Other Any other mobile device with a browser that supports WML 1.
Making De vices Kn own t o CRM Making Devices Known to CRM Setting Up New Devices It is unlikely that you will need to set up any new devices, as most of them are set up in CRM by default. When Wireless Mob ile is installed, a number of mobile device type s are set up by default.
Making De vices Kn own t o CRM 5. Select the XSL transformation file your device requires from the XSL File Name list. 6. Select an alternative device from the Based On Device list if the device you are setting up is not included on the Devices list in Administration | Customization | <Entity> | Screens.
Making De vices Kn own t o CRM Field Description type of markup language it uses. HTTP Content Type This is similar to the HTTP Accepts field. Specifyi ng a markup langu age in this field e nsures that w hen CRM sends back a reply to the d evice, it tells it which markup language it is sending.
Making De vices Kn own t o CRM Device Input form 2. Type a user agent in the Ty pe A New User Agent field. User Agen t fiel d 3. Click the Add button. The user agent is mapped to the device. Mapping Unassigned User Agents There may be some user agents specified in CRM that have not yet been mapped to devices.
Wireless Mobile S c reen Cus tomizati on Wireless Mobile Screen Customization Customizing PDA Screens Note: This sect ion does not apply to W AP screens. WAP screen customization is described in the Customizing WAP Scre ens section later in this chapter.
Wireless Mobile S c reen Cus tomizati on To enable/disable the availability of a block to mobile: Note: An EIS or D PP license i s required for block customization. 1. Select Admin istration | Cust omizatio n | <Entity> | Blocks, and open the Maintain Block Definition page for the block you want to enable or disable for mobile users.
Wireless Mobile S c reen Cus tomizati on WAP Communication L ist WAP Communication To Do List WAP Opportunity Search Box WAP Opportunity Summary WAP Opportunity Grid WAP Opport.
Now you can… Now you can… List the mobile devices supported by CRM. Get URLs for accessing CRM. Make devices known to CRM. Customize Wireless Mobile screens.
Chapter 3 Working with CRM from a PDA In this chapter you wi ll learn about: Logging on and logging off. Basic screen elements. Searching for inform ation. Adding customer informat ion. Mana ging y our ca lenda r. Managing leads, opportunities, and cases.
Logging Off 2. Enter your User Name an d Password and click the L og On button. You are logged on. By default, a successful logon displays the My CRM Calendar for today. CRM Calendar Logging Off To log off: 1. Select the Log Off main menu button at the top of the screen.
Moving A round Moving Around To effectively m ove around a CRM system us ing a PDA, yo u need to be aware of the different areas of the screen. The Basic Screen Elements This section explain s the different areas of a W ireless Mobile screen for PDAs .
Finding I nformation Finding Information This section explain s how to perform a basic search and gives some examples of how to find specif ic informat ion. To find information: 1. Click on the Find menu but ton. 2. Select the item you want to search for from the context list.
Finding I nformation Search results A list of people m atching your search cri teria is displayed. 3. Click on the h ypertext link for B ill Jones. The Person Summary page is displayed. Example: Finding an Opportunity To find an opportunity that is linked to a particular company: 1.
Adding Custo mer Informati on Opportunity linked to a Company 5. Click on the st atus icon to view the opp ortunity detai ls. Adding Customer Information This section explain s how to add cu stomer informat ion and give s an example of adding a new contact to an existing com pany.
Adding Custo mer Informati on Company – Add Person 3. Select the New button from the context area. 4. Complete the person details and select the Save button in the context area. Note: You can link opport unities, cases, le ads, and communicat ions to companies in the same way.
Doing Your Work Doing Your Work You can schedule tasks an d appointmen ts for yourself o r for a col league that are not linked to any particular entity. You can also create appointments and tasks that are linke d to specific companies, people, opportunities, c ases, and leads.
Doing Your Work − Select the time the appointment is due to take place. − Then fill in t he details. − You need to scroll down to complete all the fields. − You can assign it to a collea gue by selecting their name from the User field. − When you save it, t he communicat ion is saved in your (or your colleague's) My C RM work area.
Managing Leads, Oppor tunities, and Cases Managing Leads, Opportunities, and Cases To create a new lead, opportunity, or case: 1. Click on the New men u button, and select Lead, Opportunity, or Case from the list in the context area. New Opportunity 2.
Reporting To update an existing lead, opportunity, or case: 1. Find the lead, opportunity, or case and open the Summary page. Opportunity Summary page 2. Select the Edit action button from the context area. 3. Make the changes and select th e Save action button from the context area.
Reporting Sele ct Re port pa ge 4. Click on the hypertext link of the report you want to run. The report is displayed. Cases Open By Company Repor t - Chart You may need to scroll down to view the full report d etails.
Dashboard Note: You can run any reports that you have created in CRM from your desktop on your mobile device. You run them in the same way as yo u run sample reports. Dashboard You can define the Dashbo ard you want displayed on your PDA from your desktop.
Now you can… Synchronizing with Microsoft Outlook You can synchronize Microsoft Outlook appointments, tasks, and contact information with CRM appointments, tasks, and contac t information using your PDA. To do this: 1. Ensure that synchronization cap abiliti es are set up between yo ur desktop and PDA.
Chapter 4 Working with CRM from a Mobile Phone In this chapter you wi ll learn about: Moving around and logging on. Finding contact inform ation. Managing your Calendar. Finding and progressing a Sales Opportunity. Finding and progressing a case.
Finding Contact I nformation http://companyipaddress/y ourserver/yourapp 2. Bookmark the link. The CRM Logon page is displayed. CRM Logon page 3. Select the Logon ed it box, and enter your Logon ID and press on the left hand button below OK. When the CRM Logon page is displayed , enter your Password and click on the left hand button.
Finding Contact I nformation Searching for a Person To look up a person's phone and address details: 1. Select the Person link from the Main Menu. 2. When the Person Search page is displayed, select the L ast Name edit box. 3. Enter the first letter of the person's last name and sel ect the Search link at the end of the page.
Finding Contact I nformation Searching for a Company The procedure for finding a company is similar to the procedure for finding a person. To search for a company: 1. From the Main Menu, selec t the Company link. 2. When the Company Searc h page is disp lay ed, select the Company Name edit box.
Doing Your Work Doing Your Work You can keep track of your appointments and tasks in calendar or list mode. Navigating your Communications List To display your current list of tasks and appointments: 1. Select Communic ation from the Ma in Menu. The Communication Search page is display ed.
Doing Your Work The Communication Summary page for the communication is displayed. When you scroll down the page you can view the status, action (ty pe), date/time, and details of the communication. In addition, you can select: − The Continue link to return to the list of Communications that were returned from your se arch.
Doing Your Work Changing the Status of a Communication As well as viewing information on yo ur tasks and app ointments, you c an update their status. To change the status of a meeting from Pending to Complete : 1. Open the Communication Summary page. Communication Summary page 2.
Finding and Progressi ng an Opportuni ty Finding and Progressing an Opportunity There are a number of ways to find an opportunity, as follows: From the Company Summ ary page, select t he Opportunity link to view a list of Opportunities associated with t hat company.
Finding and Progressi ng a Case Opportunity Progress 8. Change the Status to Wo n and the Stag e to Sale C losed. Add a tr acking note providing addition al informat ion, and click t he Save link.
Now you can… Manage your calendar. Find and progress a Sales Opportunity. Find and progress a case. 4–10 Sage CRM.
Chapter 5 WAP Browsing CRM from a PDA In this chapter you wi ll learn about: Prerequisites for WAP bro wsing CRM from a PDA. Setting up a connection to an ISP from a PDA. Establishing a connection to the Internet. Using a WAP browser to access CRM fr om a PDA.
Setting Up a Connecti on Setting Up a Connection The following steps focus sp ecifically o n connection settings for t he iPAQ Pocke t PC, but it is possible to set up a connection from any PDA dev ice. Refer to your PDA user guide for devic e-specific instructions.
Setting Up a Connecti on My Connectio n – Page O ne Page two of the My Connect ion screen is displayed. The default settings on this page should be suit able, but you ca n change them if you wi sh. My Connect ion – Page Tw o 6. Click on the Finish button.
Connecting Dialing Patterns screen 10. Click OK. You are now ready to use a WAP brow ser from your PDA. Connecting The following steps describe how to co nnect to the Internet from an iPAQ (but you can do this from any PDA device) using your mobile phone a s the "modem".
WAP Browsing from a PDA WAP Browsing from a PDA To start WAP browsing from a PDA: 1. Open the WAP browser. 2. Type in the URL supplied by your Sy stem Administrator fo r accessing CRM via a dial-up connection. Once the CR M welcome screens h ave displayed, you can log on as normal.
CRM Document Version Code: IMP-WMG-ENG-580-1.0.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Sage Software 5.8 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Sage Software 5.8 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Sage Software 5.8 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Sage Software 5.8 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Sage Software 5.8, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Sage Software 5.8.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Sage Software 5.8. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Sage Software 5.8 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
