Manuale d’uso / di manutenzione del prodotto IPR-TR364 del fabbricante Raritan Computer
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User Manual IPR-TR361 IPR-M1 IPR-TR362 IPR-M2 IPR-TR364 ver 3.2 Raritan Computer Inc. 400 Cottontail Lane Somerset, NJ 08873 USA Tel. 1-732-764-8886 Fax. 1-732-764-8887 E-mail: sales@raritan.com http://www.rarit an.com/ Raritan Computer Europe, B.V. Eglantierbaan 16 2908 LV Capelle aan den IJssel The Netherlands Tel.
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FCC Information This equipment has been tested and foun d to comply with the limits for a Class A digital device, pursuant to Part 15 of t he FCC Rules. These limi ts are designed to provide reas onable prot ection against ha rmful interference in a commercial installation .
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C ONTENTS i Contents Chapter 1: In troduction .................................................................. 1 IP-Reach Overview .............................................................................................................. ...... 1 Access via Internet, LAN/WAN, or dial-up Modem.
ii C ONTENTS Remote Serial Control .......................................................................................................... ....35 Physical Connec tion .................................................................................
Important Information Login • The default IP-Reach login user name is <ad min >, with the password <raritan>. This user has administrative privileges. • Passwords are case sensitive and must be entered in the exact case combination in which they were created.
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C HAPTER 1: I NTRODUCTION 1 Chapter 1: Introduction IP-Reach Overview Congratulations on your purchase of IP-Reach, the indust ry-leading solution for multi-platform, high- performance, network-based, re m ote KVM console access.
2 IP-R EACH U SER M ANUAL Product Photos IP-Reach M Ser ies IP-Reach TR Se ries Package Contents IP-Reach ships as a ful ly configure d stand-alone product in a st andard 2U 19” rackm ount chassis, .
C HAPTER 1: I NTRODUCTION 3 Product Features Access • Remote KVM access via the Internet, LAN/ WAN, or dial-up modem • Up to four simultaneous u ser thro ughput to switch(es) or se rver(s) • Up .
4 IP-R EACH U SER M ANUAL Terminology This manual makes use of the followi ng terms to indi cate com ponents of a typical IP-Reach configura tion. While reading the m anual, please refer to the di agram below for clarifi cat ion when necessary. Target Server(s) Servers to be accessed remotely via IP-Reach and its connected KVM configuration.
C HAPTER 2: I NSTALLATION 5 Chapter 2: Installation Configuring Target Servers Before installing IP-Reach, first configure any target se rvers that y ou wish to a ccess via IP-Reach, in order to ensure optimum performance, as outlined below.
6 IP-R EACH U SER M ANUAL Linux Settings On target servers running Li nux gr ap hical interfaces, set the mouse acceleration to exactly 1 and set threshold to exactly 1. As mentioned above, please ensure that each target se rver running Linux i s usin g a resolution su pported by IP-Reach at a s tandard VESA resolution and re fresh rate.
C HAPTER 2: I NSTALLATION 7 Apple Macintosh Settings For target servers running an Apple Macintosh ope rating system , while using IP-Reach to access and control your target server, you must set the IP-Reach client (Raritan Remote Client) to “sin gle cursor” mode.
8 IP-R EACH U SER M ANUAL TR Series Physical Connections Back Panel of IP-Reach TR Series AC Power Line Attach the included AC power cord to IP-Reach and into an AC Power Outlet. Local Admin Console Attach a PS/2 keyboard and multisync monitor to th e indi cated ports (see diagram above) in the back of IP- Reach.
C HAPTER 2: I NSTALLATION 9 Serial Input Port (optional) Serially-controlled devices (VT100 term inal emul ation) may be accessed remotely via IP-Reach by attaching them to the Serial IN po rt found on the back of IP-Reach.
10 IP-R EACH U SER M ANUAL KVM Output / Local Access Console Ports (optional) Connect a PS/2 keyboard, mou se, and multisync monitor to these ports if you want local direct analog access to the servers or KVM switches connected to t he corresponding “KVM In” ports.
C HAPTER 2: I NSTALLATION 11 Initial Configuration During initial configuration, th e IP-Rea ch Set up Wiza rd helps you quickly set up IP-Reach for the first time. The IP-Reach Setup Wizard appea rs only when accessing the Adm inistrative Menus on an unconfigured IP-Reach, and guides you through in itia l configuration parameters.
12 IP-R EACH U SER M ANUAL - Line Speed & Duplex: Enter the visual efficiency for the m onitor: Auto detect 10 Mbps/Fu ll Duplex, 10 M bps/Half Du plex, 100 Mb ps/Full Duplex, or 1 00 Mbps/Hal f Duplex - Obtain IP address automatically (DHCP) : ♦ YES: Enables dynamic IP addressing for IP-Reach .
C HAPTER 2: I NSTALLATION 13 Connect to IP-Reach Remotely Having completed the physical installation of IP-Reac h, you are now ready to es tablish an initial network connection.
14 IP-R EACH U SER M ANUAL Establish a Connection Upon launching the Raritan Remote Client (RRC), IP-R each will requ est your user credentials. Log on with the default usernam e and password (<adm in> a nd <raritan>). You will connect t o your IP-Reach unit.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 15 Chapter 3: Raritan Remote Client Invoking Raritan Remote Client (RRC) via Web Browser IP-Reach features Web Browser acces s, providing a connection from any Windows-based Remote PC running Microsoft In ternet Explorer 4.
16 IP-R EACH U SER M ANUAL 3. Depending on your brow ser’s security configur ation, you may see any or all o f the following dialog boxes, confirming the access and launch of an e xternally-provided program. Click [ Yes ] to advance through any of these prompts.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 17 Optional: Installing Raritan Remote Client Software Note: This step is option al. IP-Reach c an be accesse d fr om a Remote PC either by installing RRC software, or by launchi ng RRC via w eb browser (see previous secti on).
18 IP-R EACH U SER M ANUAL RRC Window Layout Raritan Rem ote Clie nt functions are grou ped into five gene ral sections o n the screen. E ach section wil l be discussed in detail further in this chapter.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 19 RRC Navigator The RRC Navigator provides a single view to every known Raritan device, allo wing conve nient access to multipl e Raritan networke d appliance s.
20 IP-R EACH U SER M ANUAL Navigator Options Certain RRC Navigator attributes may be customized to your preferences. Display / Hide Navigator – To ggle whether the RRC Navigator is sho wn. This option can also be toggled by choosi ng View → Navigator f rom the Men u Bar.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 21 For a TCP/IP Connection, select how RRC should locate your Raritan device: • IP Address : The IP a ddress assigned to your Raritan device (see Chapter 4 : Administrative Functions, Network Configuration ).
22 IP-R EACH U SER M ANUAL Establishing a New Connection To connect to a Raritan ne tworked device, simply dou ble-click o n its entry in the RRC Navigator. You will be asked to authenticate the device. Note: The default IP-Reach login user n ame is <admi n>, with the password <r aritan>.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 23 RRC Toolbar and Shortcuts Raritan Remote Client Toolbar The RRC Toolbar provides conve nient, one-click acce ss to the m ost commonly used features and pa.
24 IP-R EACH U SER M ANUAL RRC Status Bar The Status Bar at the bottom of the Raritan Remote Client wi ndow conveys infor mation about the status of your remote connection session to IP-Reach. Video Sensing Status / Path Indicator Indicates the occurrence of vi deo sensing.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 25 Remote KVM Console Control After using the RRC Navigator to establish a connection with an IP-Reach unit (see the previous section: Establishing a Connection ), the Navigator entry corresponding t o the IP-Reach unit will expand to s how all ports on the IP-Reach enabled for rem ote access.
26 IP-R EACH U SER M ANUAL Single Mouse Mode / Dual Mouse Mode When remotely viewing a Target Server that uses a po inting device, by default you will see two mouse pointers within the Remote Desktop area of the Rarita n Remote Client window.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 27 Selecting Servers with a KVM Switch Two buttons a llow users single-click access to the On Screen User Interface (O SUI) provided by your KVM Switch. The [ Enter OSU I ] and [ Exit OSUI ] buttons on the RRC to olbar have been provided to simplify the use of IP-Reach in conjunction with KVM Switches.
28 IP-R EACH U SER M ANUAL Keyboard Macros RRC allows users to create custom keyboard macros in order to send given key sequences to the remote server or KVM switch connected t o IP-Reach. This feat ure allows customers to send keystrokes to remote servers that may be otherwise unintentionally interpreted by the computer on which RRC is running.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 29 3. The Add Keyboard Macro d ialog box opens. 4. Build the Keyboard Macro by editing all the fields in the Add Keyboard Macro window, in the order described belo w.
30 IP-R EACH U SER M ANUAL 5. After clicking [ OK ], the Keyboard Macros dialog box will appear, listing your new keyboard macro. 6. Click [ Close ] to complete the keyboar d macro editi ng procedure.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 31 Connection and Video Properties IP-Reach's dynam ic video compre ssion algorithm s maintain KVM console usability under va rying bandwidth constraints. Unlik e competitive solutions, IP -Reach optimizes its KVM output for not only LAN utilization, but also via th e WAN and dial-up.
32 IP-R EACH U SER M ANUAL Inte rnet Flo w Cont rol Many publi c WAN li nks are by their very nature unpredic table. Packet s sent ove r the publ ic Inter net do not necessarily arrive at their destination in the or der they were sent.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 33 Analog-to- Digital Setting s The following param eters are best le ft to IP-Reach to automatically det ect (on t he RRC Menu Bar, select Video > Auto-sense Video Settings ), but a brief descripti on of each is included here.
34 IP-R EACH U SER M ANUAL Color Calibration Automatic Color Calibration adjusts the color settings on IP-Reach to reduce excess color noise and data during digitization of video images. This data stream lining will increase the opera tional performance of IP- Reach, particular color accura cy.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 35 Remote Serial Control In addition to remote KVM console access, IP-Reach also offers users the convenience of accessing a serial console via web browser as well.
36 IP-R EACH U SER M ANUAL Changing Serial Settings You may change the serial terminal sett ings such as ba ud rate, parity , and stop bits use d by IP-Reach to communicate with your serial device, by right-clicking on the serial port entry in the RRC Navigator, a nd selecting Serial Parameters in the menu.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 37.
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C HAPTER 4: A DMINISTRATIVE F UNCTIONS 39 Chapter 4: Admini strative Functions Accessing the Administrative Functions Access and execute Administrative functions via local ad min console, or via rem o te administration. Only administrators (users with administrative privilege s) can access the IP-Reach Adm inistrative Menus.
40 IP-R EACH U SER M ANUAL Remote Admin Console An alternative way to access IP-Reach’s a dministrative fu nctions is to do so re m otely, using the Raritan Remote Client.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 41 Network Configuration After maki ng changes to the Network Co nfiguratio n, press < Ctrl+S > t o save. You must reboot whe n all changes are complete in order to ap ply them. • Name: Designate a unique name for this IP-Reach unit , for exam ple, “Miami Data Center.
42 IP-R EACH U SER M ANUAL • Enable IP Fai lover (TR Ser ies only): This setting, which appears only for TR Series models, enables the secondary Ethernet port to be active for failover utilization.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 43 Two Paths – Two Ports Each: Used when IP-Reach is connected to two KVM switch configurations. There are two main paths, one to each KVM configuration. User s must select the Path (or KVM config urat ion) they wish to access upon IP- Reach login.
44 IP-R EACH U SER M ANUAL Three Paths – Two Ports, One Po rt, One Port (2, 1, 1) : Used when IP-Reach is conne cted to three KVM switch co nfigurations. There are th ree main paths, one to each KVM configuration. User s must select the Path (or KVM config urat ion) they wish to access upon IP- Reach login.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 45 Security Configuration • Encryption mo de: Toggle throu gh the choices and select the desired leve l of encryption for initial connection authentication and remote session video data transfer. - No encryption : No encryption or security.
46 IP-R EACH U SER M ANUAL • PC Share Mode: Determ ines global concurrent rem ote access. Enables up to ei ght rem ote users to simultaneousl y log o n to one IP-Reach u nit and conc urrent ly view and control a Target Ser ver through IP-Reach.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 47 • Private key : Enter a private key password. This privat e key acts as a second level of password protection. O nly rem ote users who kn ow the private key password, i n additi on to their user nam e and password, can log i n and connect to IP-Reach.
48 IP-R EACH U SER M ANUAL - No Limit (default): Each acti ve user can consum e as much bandwidth as needed. - 10, 5, 2, or 1 megab it or 512, 256, 128 kilobit: Bandwidth consumed by each active user during the operation of this IP-Reach unit is limited to the selected quantity.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 49 Create or Change Group Accounts 1. At the Main Menu, type < G > to add or change a Group Account. 2. The Group Accoun t scre en app ears.
50 IP-R EACH U SER M ANUAL 3. The Group Accoun t Settings screen ap pears. a. Type the Gr oup Account name in t he Group Name field. T he name can consist of al pha-numeric characters, up to 23 charact ers long, and the first char acter cannot be a number.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 51 5. Your c hanges are not yet saved . You will be returned to the Group Account Settings screen for the user group you are editing or creating. 6. You must press < CT RL >+< S > once more while i n this screen to save t he permi ssions settings t o your given user gro up.
52 IP-R EACH U SER M ANUAL Create or Change User Accounts 1. At the Main Menu, type < U > to add or change a use r account. 2. The User Account window appears.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 53 4. Press < CTRL > + < M > to return to the Main Menu. Delete User Accounts To delete an existing us er account, type < U > at the Main Menu, and when the User Ac count screen appears, press < TAB > to select the user account to delete, and then press < D >.
54 IP-R EACH U SER M ANUAL Remote Authentication Implementation Introduction Note to CommandCenter Users If you plan to configure IP-Reach to be integrated with and cont rolled by Raritan’s CommandCenter management appliance, thi s section of t he User Man ual does not appl y to you .
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 55 Authentication vs. Authorization When your IP-Reach unit is c o nfigured for remote authentication, the external aut henticatio n server is used primarily for the purposes of authentication , not authorization.
56 IP-R EACH U SER M ANUAL General Settings for Remote Authentication You must log on to IP-Reac h as default A dminist rator (user name <admin>, passwo rd <raritan>) t o set Remote Authentication properties. 1. At the Main Menu, press the letter < C > to Configu re IP-R each.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 57 b. Type the server secret needed to aut henticate ag ainst your remote authentication servers in the Server Secret field. Re-type the serve r secret in the Confirm Secret field. c. Type the time of inactivity (in secon ds) that should pass before the server times out in the Server Timeout (seconds) field.
58 IP-R EACH U SER M ANUAL 6. If you are appointing Remote Accoun ting, in the Authentication and Accounting screen, < TAB > to the Enable Remote Accounti ng field, and press < SPACE BAR > to togg le to RA DIUS.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 59 Returning User Group Information via RADIUS When a RADIUS authentication atte m pt succeeds, IP-Reach determines the perm issions for a gi ven user based on the perm issions of the user’s group.
60 IP-R EACH U SER M ANUAL Time and Date Current Date and Time on the IP-Reach unit are listed on t his screen. Once saved, Tim e and Date changes will not take effect until IP-Reach is restarted. • New Date / New Time: To manu ally input changes to cu rrent date and time valu es.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 61 View IP-Reach Status The IP-Reach Event L og screen shows a log file co ntaining i nformation about IP-Reach log in and connection activities.
62 IP-R EACH U SER M ANUAL Diagnostics While navi gating the M ain Menu of t he Admi nistrative Cons ole, press ing <D> and <Enter> will invoke the IP-Reach Diagnostic functions. These functions are meant to enable Raritan Technical Support t o as sist you in the case of a problem with your IP-Reach unit.
A PPENDIX A: S PECIFICATIONS 63 Appendix A: Specifications I TEM D IMENSIONS (W X D X H) W EIGHT P OWER IPR-TR361 2U 19” Rackmount Case: 19” (W) x 21.25” (D) x 3 .5” (H) 482 mm (W) x 540 mm (D) x 89 mm (H) 28.2lbs. (12.79kg.) 110/220V auto-swit ching (50/60 Hz Eur opean) IPR-TR362 2U 19” Rackmount Case: 19” (W) x 21.
64 IP-R EACH U SER M ANUAL Cable Specifications Standard RJ 11 based phone cord t o connect m odem to a p hone line (provided) ** Category 5e UTP cable to c onnect to net work **TR Series only KVM Swi.
A PPENDIX B: SNMP F EATURES 65 Appendix B: SNMP Features For conveni ent moni toring wit h standar d network m anagem ent systems su ch as HP OpenView o r IBM Tivoli software solutions, IP-Reach features an SNMP agent with stan dard MIB2 support.
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A PPENDIX C: F REQUENTLY A SKED Q UESTI ONS 67 Appendix C: Frequent ly Asked Questions Q UESTION : A NSWER : What is IP-Reach? IP-Reach is the easiest, fast est, m ost reliable way to remotely access and manage multiple servers conn ected to a Raritan KVM Switch - no matter where you are or where your servers are located.
68 IP-R EACH U SER M ANUAL Q UESTION : A NSWER : How Is IP-Reach administration carried out? Administrators access IP-Reach th rough a connected IP-Reach Admin Console. A simple key board dri ven interface of menus offers straightforward access t o IP-Reach se t up and control .
A PPENDIX D: T ROUBLESHOOTING 69 Appendix D: Troubleshooting Problems and Suggested Solutions R EMOTE C ONNECTION P ROBLEMS S OLUTION I cannot c onnect to IP-R each via dial up m odem. Ensure that y ou have s pecified the m odem de vice for you r Remote PC in the Add Con nection Wi ndow (Dial -up type c onnection) m odem fiel d.
70 IP-R EACH U SER M ANUAL D IRECT A NALOG U SER C ONSOLE P ROBLEMS S OLUTION from a Direct Anal og User Console. users are currently attempting to control the active Target Server. I cannot vi ew the Ta rget Server that I am looking fo r from a Direct Anal og User Console.
A PPENDIX D: T ROUBLESHOOTING 71 KVM O N -S CREEN U SER I NTERFACE (OSUI) P ROBLEMS S OLUTION Clicking on the Enter On-Screen Menu button does not bring up the connected KVM sw itch’s On-Screen User Interface (O SUI). Nothin g happens. IP-Reach may not be set t o the correct KVM switch Hotkey activator.
72 IP-R EACH U SER M ANUAL M OUSE P ROBLEMS S OLUTIONS The larger IP-Reach Mouse Pointer does not track or is not in sync (not aligned) with the smaller Ta rget Server Mouse Pointer. Click Synchronize Mouse , or press <Ctrl-Alt-S>. Ensure each Target Server uses a standard Windows mouse driver.
A PPENDIX D: T ROUBLESHOOTING 73 IP-R EACH P ROBLEMS S OLUTION There is no control and no fram e grabbing activity occurring. IP-Reach seems to have locke d-up. An internal serial data cable, whic h connects t he frame gra bber card to the motherboa rd of IP-Reach, may have becom e disconnected.
74 IP-R EACH U SER M ANUAL Event Log File and On-Screen Error Codes IP-Reach will display or log an error code in the IP-Reach Event Log Screen in the event of a problem occurring. Error co des are eig ht-digit hexadecim al num bers, contai ning t wo part s: the fi rst four denote e rror type; and the second f our digi ts denote a location c ode.
A PPENDIX D: T ROUBLESHOOTING 75 E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION 0011 The Ethernet contr oller could not be fo und. There is a problem with the IP-Reach hardware. 0012 The modem could not be found. Power off the system and make sure the frame grabber card is inserted firm ly.
76 IP-R EACH U SER M ANUAL E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION Recovery CD -ROM. 0024 SSL read failed. Reboot IP-Reach. Ma ke sure the BIOS m emory test recognizes at least 64MB of RAM. I f the pr oblem persists, restore the software and file system fr om the Recovery CD -ROM.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Raritan Computer IPR-TR364 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Raritan Computer IPR-TR364 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Raritan Computer IPR-TR364 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Raritan Computer IPR-TR364 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Raritan Computer IPR-TR364, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Raritan Computer IPR-TR364.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Raritan Computer IPR-TR364. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Raritan Computer IPR-TR364 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
