Manuale d’uso / di manutenzione del prodotto CC-SG del fabbricante Raritan Computer
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CommandCenter ® Secure Gateway CC-SG User Guide Release 3.1.1 Copyright © 2007 Raritan, Inc. CC-0M-E April 2007 255-80-3100.
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Copyright and Tradem ark Information This document contains proprietary information that is protected by copyright. All rights reserved. No part of this document may be phot ocopied, reproduced, or tr anslated into another language without express prior written consent of Raritan, Inc.
Safety Guidelines To avoid potentially fatal shock hazard a nd possible damage to Raritan equipm ent: • Do not use a 2-wire power cord in any product configuration. • Test AC outlets at your computer and monitor for proper polarity and ground ing.
C ONTENTS i Content s Chapter 1: Introduction ....................................................................................................1 Prerequisites .........................................................................................
ii C ONTENTS Add a new cu stom view .......................................................................................................... ......... 42 Apply a cust om view ..........................................................................
F IGURES iii Figur es Figure 1 CC-SG Directo r Client Logi n Screen.................................................................................... .......... 4 Figure 2 CC-SG Director Client Home Screen ...........................................
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C HAPTER 1: I NTRODUCTION 1 Chapter 1: Introduction This document is intended for users who have been granted the Nodes Access privilege and have access to particular nodes that are attached to Raritan devices or IPMI servers.
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C HAPTER 2: A CCESSING CC-SG 3 Chapter 2: Accessing CC-SG You can access CC-SG in two ways, each described in this chapter: • Through a browser: CC-SG supports numerous Web browsers. For a com plete list of browsers and platforms, please re fer to the Compatibility Matrix on http://www.
4 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE Browser-Based Access via t he CC-SG Director Client The CC-SG Director client is a Java-based c lient provides a GUI for both ad ministrative and access tasks, depending on your permissions.
C HAPTER 2: A CCESSING CC-SG 5 6. Upon valid login, the CC-SG application window appears. Figure 2 CC-SG Director Client Home Screen.
6 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE Browser Based Access via the CC-SG Access Client The CC-SG Access client is an HTML-based clie nt provides a GUI for access tasks, depending on your permissions. 1. Using a supported Internet browser, type the URL of the CC-SG: https://<IP address> .
C HAPTER 2: A CCESSING CC-SG 7 5. Upon valid login, the CC-SG Access Client’s Home screen appears. Figure 4 CC-SG Access Client’s Home Screen Possible Error Message in Internet Explorer If you are.
8 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE Thick Client Access The CC-SG thick client allows you to conn ect to CC-SG by launching a Java Web Start application instead of running an applet through a web browser.
C HAPTER 2: A CCESSING CC-SG 9 8. The login screen appears, and the thick client looks and behaves just like the browser-based Java client. If the Restricted Service Agreement is enabled, read the agreement text, and then check the I Understand and Accept the Restricted Service Agr eement checkbox.
10 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE CC-SG Director Cli ent Window Components Figure 6 CC-SG W indow Components 1. Nodes Selection tab : Click the Nodes tab to display all nodes in a tree view. In terfaces are grouped under their parent nodes.
C HAPTER 2: A CCESSING CC-SG 11 CC-SG Access Client Window Components Figure 7 CC-SG Access Client Components 1. User ID and Date : Your CC-SG system date and time and User ID display at the top of the left panel. Click the User ID hyperlink to open the My Profile tab.
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C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG D IR ECTOR C LIEN T 13 Chapter 3: Connecting to and Using Nodes via the CC-SG Director Client Nodes are the target systems, su ch as servers, desktop PCs, or other networked equipment, that CC-SG users can access.
14 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE About Interfaces Each node has one or more interfaces thr ough which you can conne ct to the node. To view the interfaces associated with a node Select a node in the Nodes tab to open the Node Profile.
C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG D IR ECTOR C LIEN T 15 4. The RSC application launches in a new window . Use the application to manage the node. Figure 10 Raritan Serial Console 5. When you are finished using RSC to manage the node, on the RSC Emulator me nu, click Exit .
16 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE Connect to a Node via an Ou t-of-Band KVM Interface 1. In the Nodes tree, select the node you want to connect to and manage. The Node Profil e screen appears. Figure 11 Node Profile Screen, Out-of-Band KVM Interface 2.
C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG D IR ECTOR C LIEN T 17 Figure 13 Multi-Platform Client Window Note : If using the MPC application, saving the user profile from MPC also saves it to CC-SG. Thereafter, when connecting to a node using MP C, the saved settings are applied to the MPC session.
18 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE 7. Repeat the steps in this section to connect to and m anage other nodes via KVM interfaces. Note : If the KVM node is on sleep mode and indicat es “no video signal,” press the space bar on your keyboard until the no de exits sleep mode.
C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG D IR ECTOR C LIEN T 19 5. When you are finished using Remote Console , close the browser window. 6. Repeat the steps in this sec tion to connect to and manage other nodes via in-band KVM interfaces.
20 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE 5. In the Available list, select the power interface through which you want to perform power control for the node, and then click Add to m ove the interface to the Selected list.
C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG D IR ECTOR C LIEN T 21 7. If you selected Power On or Power Off in the Operation field and more than one interface in the Selected list, type the number of seconds, from 0-120, that should elapse between interfaces in the Sequence Interval (seconds) field.
22 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE • Nodes are arranged alphabetically by name. • Interfaces are grouped under their parent no des. Click the + and - signs to expand or collapse each grouping. • Click the Expand Tree and Collapse Tree icons in the toolbar at the top of the screen to expand and collapse the entire tree.
C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG D IR ECTOR C LIEN T 23 Add Custom View 1. Click the Nodes tab. 2. On the Nodes menu click Change View, and then c lick Create Custom View . The Custom View screen appears. 3. In the Custom View panel, click Add .
24 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE 5. Type a new name for the custom view in the Enter new name for custom view field, and then click OK .
C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG D IR ECTOR C LIEN T 25 Power Control for Nodes Single Interface Power Control You can quickly select the power operation you want to perform on a specific power control interface by using the interface’s right-click menu.
26 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE Single Node Power Control You can power on, power off, cycle power, and perf orm graceful shutdown to a single no de that has an associated power interface. 1. Click the Nodes tab. 2. Select the node that you want to perform power control on.
C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG D IR ECTOR C LIEN T 27 Node Group Power Control You can power on, power off, cycle power, and perform graceful shutdown for all nodes in a node group that has associated power interfaces.
28 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE Node Chat Chat provides a way for users connected to the same node to communicate with each other. You must be connected to a node to start a chat ses sion for that node. Only users on the same node will be able to chat with each other.
C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG D IR ECTOR C LIEN T 29 About Searching for Nodes The CC-SG Search function allows you to search for nodes that match y our search terms. CC-SG offers two search types, Filter by Search Results and Find Matching String .
30 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE Supported Wildcards for Node Search These wildcards are supported when you have Filter by Search Results set as your search preference in My Profile. Please ref er to Change My Profile, Set Search Pref erence for additional information on search preferences.
C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG D IR ECTOR C LIEN T 31 Change My Profile My Profile allows you to change your CC-SG password and email address, adjust the CC-SG display’s font size, and set your default search ty pe preference.
32 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE 5. Click OK to set your new password. Change Your Email Address 1. On the Secure Gateway menu, click My Profile . The Change My Profile screen appears. 2. Type your new email address in the Email address field, and then click OK.
C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG A CCESS C LIENT 33 Chapter 4: Connecting to and Using Nodes Via the CC-SG Access Client In the CC-SG Access Client, you can connect to nodes through their associated interfaces. Each node has a Node details screen, which lists all associated interfaces to which you have access.
34 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE Connect to a Node via an Out- of-Band Serial Interface 1. Select the node you want to connect to and manage in one of the node lists in the left panel. The Node details screen appears. Figure 30 Node Profile Screen—Out-of-Band Se rial Interface 2.
C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG A CCESS C LIENT 35 Connect to a Node via an Ou t-of-Band KVM Interface 1. In the Nodes tree, select the node you want to conn ect to and manage. The Node details screen appears. Figure 32 Node Profile Screen—Out-of-Band KV M Interface 2.
36 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE Figure 34 Multi-Platform Client Window Note : If using the MPC application, saving the user profile from MPC also saves it to CC-SG. Thereafter, when connecting to a node using MP C, the saved settings are applied to the MPC session.
C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG A CCESS C LIENT 37 7. Repeat the steps in this section to connect to and m anage other nodes via KVM interfaces. Note : If the KVM node is on sleep mode and indicat es “no video signal,” press the space bar on your keyboard until the no de exits sleep mode.
38 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE Managing an iLO/RILOE Power Interface Please refer to Power Control for Nodes for additional information on managing power interfaces. Note : Nodes of an iLO/RILOE device are powered on/off and recycled directly.
C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG A CCESS C LIENT 39 5. Click the Operations drop-down arrow, and select On , Off , Cycle , or Graceful Shutdown from the list. 6. If you selected multiple interfaces, type the num ber of seconds, from 0-120, that should elapse between interfaces in the Sequence Interval (seconds) field.
40 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE Node Lists The left panel of the CC-SG HTML Client contains several ways to locate nodes. There are three lists that offer different views of the nodes: All Nodes , Favorites and Recent . In each list, you see icons that show the status of each node.
C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG A CCESS C LIENT 41 Sort Nodes in Favorites You can change the order in which nodes are listed in the Favorites tab. 1. Click the Favorites list in the left panel. Figure 39 Favorites List 2.
42 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE Recent Nodes List The Recent list displays the ten nodes you have mo st recently accessed by clicking the node name in any list. Each node you visit is added to the top of t he Recent list. Clear the Recent Nodes List 1.
C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG A CCESS C LIENT 43 7. Click Save to save the new custom view. Apply a custom view 1. Click the Custom View tab. 2. Click the View Name drop-down arrow and select from the list the custom view you want to apply to the All Nodes list.
44 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE 2. Click the View Name drop-down arrow and select the custo m view you want assign as a system-wide default view.
C HAPTER 3: C ONNECTING T O AND U SING N ODES V IA THE CC-SG A CCESS C LIENT 45 My Profile The My Profile tab allows you to change your password, email address, and default node list. Change Your Password The Change Password section of My Profile allows you to change your CC-SG password.
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C HAPTER 5: G ENERATING R EPORTS 47 Chapter 5: Generating Reports You can generate reports only from the Dir ector Client, not from the Access Client. Note : In all reports, use CTRL+click to deselect a highlighted row. Active Nodes Report The Active Nodes report displays ports that are cu rrently in use.
48 C OMMAND C ENTER S ECURE G ATEWAY U SER G UIDE User Data Report The User Data report displays certain data on all users in the CC-SG database. From User Name field you can see names of users currently in session. From Phone field you can see user dial back telephone number.
A PPENDIX A: K EYBO ARD S HORTCUTS 49 Appendix A: Keyboard Shortcuts The following keyboard shortcuts can be used in the Java-based Director Client. O PERATION K EYBOARD S HORTCUT Refresh F5 Print pan.
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Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Raritan Computer CC-SG è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Raritan Computer CC-SG - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Raritan Computer CC-SG imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Raritan Computer CC-SG ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Raritan Computer CC-SG, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Raritan Computer CC-SG.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Raritan Computer CC-SG. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Raritan Computer CC-SG insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
