Manuale d’uso / di manutenzione del prodotto 33X del fabbricante PYLE Audio
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SIP 3.2.1 Rev . B | November 2009 | 1725-11241-001 Rev . F User Guide for the Polycom® SoundPoint IP® 32x/33x Phone.
© 2009 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
iii About This Guide Thank you for choosing the SoundPoint IP 32x/33x SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearan ces, call hold, transfer, and conference over an IP network.
User Guide for the SoundPoint IP 32x/33x Desktop Phone iv.
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 32x/33x Phone .
User Guide for the SoundPoint IP 32x/33x Desktop Phone vi Placing a Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Searching For a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conte nts vii Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5 Displays .
User Guide for the SoundPoint IP 32x/33x Desktop Phone viii.
1 - 1 1 Getting Star ted with Y our SoundPoint IP 32x/33x Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with th e SoundPoint IP 32x/33x (SoundPoint IP 320, 321, 330, 331, or 335) phone.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 2 Par ts List The following components are included in your SoundPoint IP 32x/33x package: • Polycom SoundPoint IP 32x/33x phone • Handse.
Getting Started with Y our SoundPoint IP 32x /33x Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Ensure that you have received each item . If you are missing any it ems, contact your system administrator.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 4 Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system admi nistrator.
Getting Started with Y our SoundPoint IP 32x /33x Phone 1 - 5 Connecting the Handset and Optional Headset T o connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone 2.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 6 Attaching the Base Attach the phone base to the phone in one of the following ways: • As a desk mount • As a wall mount For more detailed instructions, go to http://www.polycom.com/support/voip / and search f or the “Wallmou nt Instructions for SoundPoi nt IP Phones” quick tip.
Getting Started with Y our SoundPoint IP 32x /33x Phone 1 - 7 T o attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the protrusions on the bracket wi th their corresponding holes in the phone. 3.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 8 T o attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks. 2. On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 0 angle) is facing up.
Getting Started with Y our SoundPoint IP 32x /33x Phone 1 - 9 If your phone is not part of a large phone deployment, your phone may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 10 — Speed-Dial — Ringing — Call in progress/Conference — Call Forward — Do Not Disturb — Presence/BLF 3. Soft Keys —The screen will display labels for these keys, to identify their context-sensitive functions.
Getting Started with Y our SoundPoint IP 32x /33x Phone 1 - 11 12. Dial Pad —Provides the 10 digits, al phab etic characters, and special characters available in context-sensitive applications. 13. Feature Keys —Access important features using these keys.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 12 Before Y ou Use Y our SoundPoint IP 32x/33x Phone To navigate through menus and to enter data, these are useful tips: • Press to enter the basic settings menu or exi t from any menu. • Press and or hold and down to scroll through the lists.
Getting Started with Y our SoundPoint IP 32x /33x Phone 1 - 13 The type of text entry available is displayed in the title line. Switch between alphabetic (with and without an uppercase letter first) and numeric text entry by pressing the # key. Special characters like * and _ are considered alphabetic and ap pear when you press *, 1, or 0.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 14.
2 - 1 2 Customizing Y our SoundPoint IP 32x/33x Phone You can customize your SoundPoint IP 32x/33x desktop phone by adjusting the setting for time and date, display co ntrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 2 Configuring Basic Settings To configue basic settings , press , and then select Settings > Basic.
Customizing Y our SoundPoint IP 32x/33x Phone 2 - 3 5. Press to confirm your choice. For example, the following figure shows Clock Time. 6. Press or repeatedly to return to the idle display. Display Contrast T o adjust the contrast on the display to a comfor table level: 1.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 4 When you modify the Maximum Intensity, you are modifying the entire backlight intensity scale. For example, if you decrease the Maximum Intensity, the low, medium, and high values for both Backlight On intensity and the Backlight Idle intensity d ecrease.
Customizing Y our SoundPoint IP 32x/33x Phone 2 - 5 3. Select Backlight On Int ensity . 4. Use or to select high, medium, low, or off, and then press the Select soft key. The default level is High. 5. Select Backlight Idle Intensit y . 6. Use or to select high, medium, low, or off, and then press the Select soft key.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 6 Headset Memor y Mode This feature is especially useful fo r permanent or full-time headset users. T o permanently enable the Headset Memor y Mode: 1. Press . 2. Select Settings > Basic > Preference s > Headset > Headset Memory .
Customizing Y our SoundPoint IP 32x/33x Phone 2 - 7 3. Use the or to select your headset and press the Select soft key . 4. Press or the Exit soft key repeatedly to return to the idle. Ring T ype You can select from the different ring ty pes to distinguish between li nes or to have a different ring from your neig hbor’s phone.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 8 Language Suppor t Many languages are supported by th e SoundPoint IP 32x/33x SIP phone. T o change the language: 1. Press . 2. Select Settings > Basic > Preferences > Language . 3. Scroll through the list of available languages.
Customizing Y our SoundPoint IP 32x/33x Phone 2 - 9 3. Using and , select the directory search parameter. Last name is the default directory search parameter. 4. Press to select your choice. 5. Press the Yes or Cancel soft keys to accept or cancel changes.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 10 Managing Call Lists A list of up to four current calls is maintained. You can scroll through this list using the and . Calls are ordere d u sing the fol lowing priorities: active, alerting , then held.
Customizing Y our SoundPoint IP 32x/33x Phone 2 - 11 • To delete th e call from list: — Press the Delete soft key. Press repeatedly to return to the idle display. Managing Contacts You can enter 99 contacts in your phone's local contact directory.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 12 3. Press . The Directory screen displays. <New Entry> di s p l a y s a t t h e t o p o f t h e l i s t . 4. Press to add a new entry. 5. Press to enter a first name. Entry to this field is al phabetic as denoted by .
Customizing Y our SoundPoint IP 32x/33x Phone 2 - 13 11. Repeat steps 4 to 8 to change the Speed Dial Index if desired. It is automatically assigned to the next available inde x value. For more information, refer to Assigning Speed Dial Indexes on page 3-14 .
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 14 3. Press to select the entry. 4. (Optional) Press the Info soft key. The name is displayed. The number, ti me and date when the call started, and call duration are acce ssible through use of .
Customizing Y our SoundPoint IP 32x/33x Phone 2 - 15 5. Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic displ ay. Only the first name, last name, and phone number are saved. If the contact already exists in the co ntact directory, “Entry already exists” appears.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 16 7. Make the desired changes. The Ok soft k ey is not displayed until a change has been made . The Cancel soft key in this context will cancel th e edit session for the entry and return to the screen before the Edit soft key was selecte d (see step 3).
Customizing Y our SoundPoint IP 32x/33x Phone 2 - 17 Placing a Call to a Contact Placing Calls From the Contact Director y T o place a call to a contact in the local contact director y: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by pressing .
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 18 3. Search for a contact using the dial pad. You can change the directory search pa rameter used. By defaul t, it is the contact’s last name. For more information, refer to Directory Se arch on page 2-8 .
Customizing Y our SoundPoint IP 32x/33x Phone 2 - 19 — Press the AdvFind soft key, enter searc h values in the displayed fields. For example, enter Smith as the l ast name. — Press the Submit soft key. In this example, Bob Smith appear s in the search result s.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 20 6. Press to edit the Ring Type. 7. Enter the number corresponding to one of the ring types available. For more information, refer to Ring Type on page 2-5 . 8. (Optional) To remove an existing value, press .
Customizing Y our SoundPoint IP 32x/33x Phone 2 - 21 Diver ting Calls You can customize your phone so that in c oming calls from a particular party are transferred directly to a third party. T o diver t incoming calls from a par ticular contact: 1. Press the Dir soft key.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 22 System Customizations The following section details customizat ions of your SoundPoint IP 32x/33x phone that are performed by your syste m administrator. Suppor ting Multiple Lines Your SoundPoint IP 32x/33x ph one can support up to 2 lines .
Customizing Y our SoundPoint IP 32x/33x Phone 2 - 23 Suppor ting Shared Lines Your SoundPoint IP 32x/33x phone suppo rts shared lines. A shared line is indicated by a different line icon. In the following figu re, the line 3413 is private and the line 3416 is shared.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 24.
3 - 1 3 Using the Basic Features of Y our SoundPoint IP 32x/33x Phone Your SoundPoint IP 32x/33x phone is desi gned to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 2 To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x Phone on page 2-1 . To re ad about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 32x/33x Phone on page 4-1 .
Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 3 T o place a call using the handset: 1. Do the f ollowing steps in an y order: — Pick up the handset. — Dial the desired number using the dial pad. T o place a call using Hands-Free Speakerphone mode: 1.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 4 b With the optional headset connected , dial the desired number using the dial pad. Press . c Press . You will hear a dial tone. You can enter the desired number now. T o place a call using the Dial key: 1.
Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 5 • Multiple Line Keys per line If your phone is configured with mu ltiple call appearances, refer to Using Multiple Call Appearances on page 4-3 for instructions on how to answer a call.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 6 T o answer a call using the headset: ¾ Press to answer the call through an optionally connected headset.
Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 7 2. Press to access the new call. Soft key labels are updated on the display showing Ignore , Answer , and Reject . 3. Answer the incoming call. This places the original call on hol d an d refreshes the so ft key labels .
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 8 Redialing T o redial any call placed from your phone: ¾ Refer to Placing a Call on page 3-2 . Placing a Call on Hold During a call, press . This will be indicated on t he graphic display by the hold icon as the line indicator.
Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 9 If calls are on hold on more than one Li ne Key, all calls are combined into a single call list. The Line Key tha t a call is associated with is indicat ed by the line icon in reverse colors.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 10 T o set up a conference call using the Join soft key: ¾ When you are in an active call: a If you have one call on hold (on the same line or other line), use to go to the call on hold, then press the Join soft key.
Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 11 T o transfer a call: 1. During a call, press Trans soft key. The active call is placed on hold. 2. Do one of the following steps: a Enter the number to which you want to transfer the call.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 12 d Press the Callers soft key to access the Received Call list, use and to access the contact, and then press . e Press to access the Placed Call list, use and to access the contact, and then press .
Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 13 3. Using and , select the forwarding type you want to change and then press . The options are: — Always —For all incoming calls —N o A n s w e r —Once all options to accept calls have been taken —B u s y —When you are already in a call 4.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 14 Enabling Do Not Disturb Press and then select Features > Do not disturb to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that D o Not Disturb is on.
Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 15 For other frequently used numbers, you can associate them with a speed dial index.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 16 T o assign a new speed dial key: 1. Press and hold if unassigned. A new empty entry in the contact di rectory is automa tically opened allowing contact information to be added. 2. Press to enter a first name.
Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 17 A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are wait ing at the message center. T o listen to voice messa ges: 1. Press the Msgs soft key or press , select Features > Messages , and then press .
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 18.
4 - 1 4 Using the Advanced Features of Y our SoundPoint IP 32x/33x Phone This chapter provides operating instruct ions for the advanced features of the SoundPoint IP 32x/3 3x phone.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 2 When ACD is enabled on your phone, the line icon appears. This is the default setting. No calls will be directe d to your phone. After you log in (refer to To log into the ACD: ), the line icon changes to .
Using the Advanced Features of Y our SoundPoint IP 32x/33x Phone 4 - 3 8. Enter your password and press the Login sof t key. 9. Press repeatedly to return to the idle display. T o log out of the ACD: 1. Press . 2. Select Features > ACD Login/Logout.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 4 For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold. The second figure shows Li ne 1 holding a call from Bob at extension 1701.
Using the Advanced Features of Y our SoundPoint IP 32x/33x Phone 4 - 5 Using Buddy Lists Your SoundPoint IP 32x/33x phone combines interactive message services and status monitoring to complement a traditional messaging application such as e-mail.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 6 T o add or delete a contact from your buddy list: 1. Press the Dir soft key. 2. Use or to scroll through the list to find the contact. 3. Press to select the entry. 4. Press repeatedly until the Watch Buddy field appears.
Using the Advanced Features of Y our SoundPoint IP 32x/33x Phone 4 - 7 Integrating With Microsoft Live Communications Ser v er 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 8 4. Press to select the entry. 5. Press Edit soft key . 6. Press to scroll through the list to find the Access field. 7. Press to select the field. 8. For Access , use or to select Enabled. When Access is enabled, you are allowing the contact to see your presence.
Using the Advanced Features of Y our SoundPoint IP 32x/33x Phone 4 - 9 T o restar t the phone: 1. Press . 2. Select Settings > Basic> Restart Phone. “Are you sure?” appears on the graphic display. 3. If you still want to restart your phone, press the Yes soft key.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 10.
5 - 1 5 T roubleshooting Y our SoundPoint IP 32x/33x Phone This chapter contains general troubles hooting information to help you solve any problems you might encounte r when you use y our SoundPoint IP 32x/33x phone.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 2 Power and Star tup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 32x/33x phone has no power. Do one of the following steps: • V erify that no lights appear on the phone when it is powered up.
T roubleshooting Y our SoundPoint IP 32x /33x Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 32x/33x phone d oes not respond. Do one of the following steps: • Check for a response from other feature keys or from the dial pad.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key . The SoundPoint IP 32x/33x phone is not in an active state. Do one of the following steps: • Press the keys more slowly .
T roubleshooting Y our SoundPoint IP 32x /33x Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 32x/33x phone. Do one of the following steps: • Check that the displ ay is illuminated.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 6 The phone does not ring. Ring setting or volu me is low . Do one of the following steps: • Adjust the ringing level from th e front panel using the volume up/d own keys . • Check status of handset, headset (if connected), and Hands-Free S pea kerphone.
T roubleshooting Y our SoundPoint IP 32x /33x Phone 5 - 7 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 32x/33x phone. Do one of the following steps: • Check that the displ ay is illuminated.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 8 Audio Productivity Suite T esting Phone Hardware Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware.
T roubleshooting Y our SoundPoint IP 32x /33x Phone 5 - 9 T o test your phone hardware: >> Press , and then select Stat us > Diagnostics > Test Hardware > Audio Diagnostics , Keyp ad Diagnost ics , or Display Diagnostics .
User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 10.
Regulator y Notices - 1 Regulator y Notices Service Agreements Please contact your Polycom Authorized Resell er fo r information about service agre ements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Regulator y Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”).
Regulator y Notices Regulator y Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Regulator y Notices - 4 Safety and Compli ance (continued) Russian Compliance New Zealand Telep ermit Polycom SoundPoint IP321, 331, and 335 VoIP.
Index – 1 Index Symbols # key, page down shortcut 1–12 * key, page up shortcut 1–12 Numerics 123 icon 2–12 A ABC icon 2–12 answering calls 3–4 , 3–5 assembling your phone 1–3 assigning.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Index – 2 L language support 2–8 M managing buddies 4–5 Microsoft Office Li ve Communications Server 2005 4–5 , 4–7 multiple call appea.
Index Index – 3 T text entry 1–12 time and date 2–2 transferring calls 3–10 troubleshooting audio problems 5–8 calling problems 5–5 controls problems 5–3 diagnostics 5–8 display proble.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Index – 4.
End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc.
2.6 Copyright. All title and copyrights in and to th e Softwa re Product (including, but not limited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying pri nted material s, and any copies of the Software Product are owned by Polycom or its suppliers.
refund the purchase pri ce paid by you for any d efect ive software product which is returned to Polycom wit h a cop y of yo ur r ece ip t, o r to rep la ce a ny d ef e ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions.
not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you ar e also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il PYLE Audio 33X è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del PYLE Audio 33X - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso PYLE Audio 33X imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul PYLE Audio 33X ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il PYLE Audio 33X, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del PYLE Audio 33X.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il PYLE Audio 33X. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo PYLE Audio 33X insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
