Manuale d’uso / di manutenzione del prodotto RSS 2000 del fabbricante Polycom
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P olycom RSS 2000 User ’s Guide V ersion 1.0.
Polycom RSS 2000 User’s Guide Copyright © 2002 Po lyco m, In c. All Rights Reserved All text a nd figur es included in this publicat ion are the excl usive proper ty of Polyco m, Inc., a nd may not be cop ied, repr oduce d, or use d in an y w ay with out the exp ress writ ten pe rmi ssion of Poly com , Inc.
Polycom RSS 2000 User’s Guide 1 Ta b l e o f C o n t e n t s Pr eface . ....... .... ....... .... ....... ..... .... ....... ..... ...... ..... ....... .... ....... ..... ....... .... ....... ..... .... ....... ....... .... ..... 3 Equ ipment Inst allati on a nd P relim ina ry Con figu ration .
Polycom RSS 2000 User’s Guide 2 Backup/ Clean up Setti ngs f or Rec orded Fi les . ......... ......... .......... ......... ......... .......... ......... .......... ......... 35 Device U pgra de .............. .......... ...... ......... ..........
Polycom RSS 2000 User’s Guide 3 Pref ace This User ’ s Guide provides information on installation and system operat ions to users and system administrators of the Polycom RSS 2000 system. RSS 2000 is a network serve r that enables us ers to easily record, stream and arc hive multim edia content on demand.
Polycom RSS 2000 User’s Guide 4 Equi pme nt In stalla tion an d P relim inar y Configurat ion Prep aration b efore Inst allation For safe installation a nd op eration of the RSS 2000, make sure that y our working enviro nment m eets the RS S 2000 server requirements: mains volta ge, mains power , tempera ture and humidity , etc.
Polycom RSS 2000 User’s Guide 5 Initiating th e End poin t Emulation Sof tw are In ge nera l, ope rational sys tems of vari ous ty pes a re equi pp e d wit h endpoi nt em ulat ion softw are. Fo r exam ple, i n W indows operatio nal system, the HyperT erminal is includ ed, which may be used as an endpoint emulation program.
Polycom RSS 2000 User’s Guide 6 CAUTION: 1 . The default l ogin pa ssword set at the time of ship ment is 'poly com'. 2. I f you forget your login p assword, you may first connect the endpoint emula tion software w ith the RSS 20 00, and t hen re set the R SS 20 00 equ ipment .
Polycom RSS 2000 User’s Guide 7 Help Inf orma tion Afte r yo u log in to the s ystem, in th e pro mp t lin e (#) , type ? or Help . #? Available co mands: show Show syst em info rmation. reset pass word Reset t he admi nistrator's p assword to defaul t.
Polycom RSS 2000 User’s Guide 8 System Informatio n Display T o d is play the sy stem information, i n the pr o mpt li ne (#), type Show and pre ss Enter . # show --------- ------- ---------- ------ ------- ---------- ------- ------- Physical M emory:1 039836 KB Intel(R) Pentium(R) 4 CPU 2.
Polycom RSS 2000 User’s Guide 9 Confe rence Reco rding The RSS 2000 supports th e record ing of H.323 endpo int (or MCU) co nferenc e in the mode of call connec tion, i.e. to c onne ct th e R SS 2000 t hrough the call made by the e ndpoint (or M CU), th en t he RSS w ill dec ode an d sav e t he code str eams of the endpoint (or MCU) .
Polycom RSS 2000 User’s Guide 10 Using the End point to Perfo rm Single Poin t Recordin g St art R ecordi ng When the RSS 2000 is calle d b y the endpoint t o e stablish H.323 connection, the main menu screen sent by the RSS 2000 will be seen on the endpo int, as it is shown in Figure 2-1.
Polycom RSS 2000 User’s Guide 11 Dual V ideo Recordi ng Se lect Y es or No at Dua l V ideo Reco rdin g, so as to co nfi rm if t o re cord dua l vid eo a t this ti me . When such functio n is selected, the RSS 2000 will record the PC screens sent by the endpoin t and save them i n a file with th e audi o/vide o stre ams .
Polycom RSS 2000 User’s Guide 12 Fi gu re 2 -4 S e t th e P IN c ode and re tur n to S ta rt R ec ordi n g m en u Aft er sett ing w hethe r to pe rform dual vide o recor ding an d setti ng the PIN c ode, s elect S tart Re cordi ng to start arc hive re cording.
Polycom RSS 2000 User’s Guide 13 Fast Recording Setting th e property of the endpo int as Fast Reco rding at the web client will make it unnecessary to select at the menu interface at the tim e when the en dpoint is calling the RSS 20 00. Single point record ing can then start directly .
Polycom RSS 2000 User’s Guide 14 Figure 2-6 Continue Recording Delete Reco rding Selecting Delete Re cordin g th rough t he en dpoint remote co ntrol can st op the re cor ding an d del ete al l save d stream s. The me nu w ill re turn t o Start R ecording , as sh own in Figu re 2- 7.
Polycom RSS 2000 User’s Guide 15 Stop Recording Selecting St o p R e co r d i n g thro ugh the end poi nt r emote con trol c an sto p th e reco rd ing and gene ra te ar chiv es, as shown in Figure 2-8. If played back through the endp oint, the generated arch ives can only be seen as files saved as r aw cod e streams.
Polycom RSS 2000 User’s Guide 16 Figure 2-9 Name Recorded Files Note ： 1. There shou ld b e at least 500M on the disk. Otherw ise curr ent recording will be sto pped and archives generat ed.
Polycom RSS 2000 User’s Guide 17 For MCU single point recording, the generated file is named in the format of conference_ name + start_time, wher e the co nf erence_ name is set o n the MCU .
Polycom RSS 2000 User’s Guide 18 In th e Con f eren ce R oo m menu, yo u can see all names o f ongoing conferenc es, the number of curr ent particip ants in each confe rence , and the bandwidth and video pro toco l used for each co nference .
Polycom RSS 2000 User’s Guide 19 2. Call into the c o nference by using the endpo int c o ntroller to enter 'the E.164 number with which the RSS 2000 is r egistered to GK + the co nferen ce room number defined on the RSS 2000'.
Polycom RSS 2000 User’s Guide 20 Figu re 2-13 Continue Re cording In this case, when you play t he generated archive afte r th e re cording is com pleted, you will find that the part of arc hive p layed after th e pause and b efore the r esump tion ha s not been r ecord ed.
Polycom RSS 2000 User’s Guide 21 Delete Reco rding Use the endpo int contro ller to sel ect Del ete R ecordi ng . The curr ent record ing proce ss will be stopped, all saved code streams will be deleted, and the menu will go back to the Confer enc e Ro om menu, as shown in Figure 2-15.
Polycom RSS 2000 User’s Guide 22 Name Recorded Files For point t o point rec ording, the gene rated fi le is nam ed in the form at of confe rence _ na me + start _ ti me , w here the con fere nc e_na me is se t in th e po int to poi nt par amete r s.
Polycom RSS 2000 User’s Guide 23 Play R ecording The rec orded arch ive is save d in a raw code stream file and a WMV file . The raw code stream fil e can be played by ca lling the RSS 2000 from an endpo int. Durin g playing, the RSS 2000 supports up to 10 H .
Polycom RSS 2000 User’s Guide 24 Fast Forw ard/Skip Forw ar d/Skip Back wa rd/S t op of A rchi ves During p laying, you can use Fo rward/Bac kward/Stop on your e ndpoint remote control to co ntrol the program. A number o f shor tcut opera tions was def ined through DT MF on RSS 2000 to contro l the progr am played , as shown in T abl e 3-1.
Polycom RSS 2000 User’s Guide 25 Web Mana gemen t In add ition to controlling the RSS 2000 with your endpo int remote con trol, you can also m anage it through web page s, in cludin g query of s yst.
Polycom RSS 2000 User’s Guide 26 Query of S y ste m Information Syste m Infor matio n allo ws you to view the c urren t system se ttin gs, su ch as S ystem Name, Prod uct T y pe, ve rs io n , Ma xi mum H . 32 3 C onn ec t io ns, M aximu m Ar c hiv e Viewer s, a nd M ax imu m R ec o rd in g Se s sio ns , a s show n in Fig.
Polycom RSS 2000 User’s Guide 27 Sy stem Usag e Y ou can view the Disk Usa ge, CPU Usa ge, Date & T i me and you can synchronize the RSS 2000 time with the PC as shown in Fig. 4-3. In the System M anag ement pane , click Syst em U sage . Fig. 4-3 Page of System Usag e Disk Us age: Shows the curren t hard disk usage on the RSS 2000.
Polycom RSS 2000 User’s Guide 28 S y s tem C onfigur ation By cl icki ng Syst em C onfigu ration i n the f uncti on tre e on th e lef t side o f t he page, you can perf orm basic configurations fo r the device including IP settings, Gatek eeper Settings, IVR/Langu ages Settings, Backup/Clean up settings, an d Upgrade/Rese t System .
Polycom RSS 2000 User’s Guide 29 Fig. 4-5 Inva lid IP address If you enter 172.21 .99.43 for the IP address, 25 5.255 .255.0 for the subnet mask, and 172.21.96 .254 for the gate way , you w ill s ee an Inv alid Gatew ay prom pt as sh own in Fig. 4-6.
Polycom RSS 2000 User’s Guide 30 Gatekeeper S ettings Here you can spe cify whether the RSS 2000 need s to register a gatekeep er . Select the check bo x to r egister to a gatekeep er .
Polycom RSS 2000 User’s Guide 31 W ith the U se GK bo x checke d, you can set the IP address, E.16 4 number and H.323 alia s for the system wher e the gatek eepe r is r egi ste red, an d the po rt n um ber use d for t he re gist rati on, as show n in Fi g.
Polycom RSS 2000 User’s Guide 32 Y ou can only input no more than 16 numerals for the E.164 number ; otherwise an Error di alog box will pops out as sh own in Fig. 4- 1 1. Fig. 4-1 1 Invalid E.164 number Y ou can input an H.3 23 a lias of any le ngth within 16 ch aracters.
Polycom RSS 2000 User’s Guide 33 I f you w ant to co ntinue wi th the existing settings before cl icking the Save button, click Clear t o cancel the changes you have just made . Note: If y ou check the Use Gatek eeper box but the regi stration fail s, you ca n still use the IP address to call end points .
Polycom RSS 2000 User’s Guide 34 Fig. 4-14 Play IVR T o change an IVR Language, select that L anguage, click Browse to locate the file w ith which you want to make the change, and then click D ownload File t o upl oad the fi le , as shown i n Fig. 4-15.
Polycom RSS 2000 User’s Guide 35 Choos e La nguage s for End point Me nu Aft er yo u c all f rom you r en dpoint a nd esta blish a c onnect ion t o the RSS 20 00, you can see on a di splay unit t he menu interf ace forward ed from the RSS 2000 through the vid eo output of the endpoint.
Polycom RSS 2000 User’s Guide 36 Fig. 4-175 Set address and password for FTP serve r Y ou have two choi ces for the backup policy: never backup, and back up in certain days after re cording. If you choose nev er backup, your files will never be ba cked up to the FTP server .
Polycom RSS 2000 User’s Guide 37 Not es: 1. The arch i ve back up st ops immedi ate ly w hen a arch i ve record in g/pla yba ck starts. 2. If such archi ve r ecordin g/p laybac k end s w ithin the b ackup pe riod, the a rchi ve backup w ill c ontinue.
Polycom RSS 2000 User’s Guide 38 Device Upgr ade By clicking Up gr ade/ Res et Sy st em in the functio n tree on the left side of the webpage, you can upgrade the sof tware on t he device .
Polycom RSS 2000 User’s Guide 39 Afte r th e file is t ran sfe rred , th e dev ice will re set . Th en you can ver ify th e up grad ing is su cce ssfu l by c onn ectin g to the device thro ugh IE a nd check ing the ver sion in the System I nformation.
Polycom RSS 2000 User’s Guide 40 Device Rese t Y ou can reset your device by clicking Upgrade/ Reset System in the function tree o n le ft side of the w eb page, as shown in Fig. 4-23. Fig. 4- 23 Device Reset Click the Rese t bu tton, and a d ialog box will app ear for you to confirm whether to reset the device .
Polycom RSS 2000 User’s Guide 41 A c count Managem ent Y ou can set endpoint pro perties, user pr operties and user gro ups b y clicking A ccoun t M anag emen t in the funct ion tree on t he left s ide of the we b p age .
Polycom RSS 2000 User’s Guide 42 Notes: 1. N o duplicate endpoi nt name ca n be added; and the name an d IP a ddress are require d item s. 2. In reco rdin g righ ts and vi ew ing rights auth enti catio n, all t he it ems t hat you set when adding a n end point will be authentica ted, includi ng IP address, E.
Polycom RSS 2000 User’s Guide 43 After setting releva nt property it ems for the endpoint, cl ick the Save key to save the se ttings and complete the modificati o n, or click the Back key to cancel the sett ings and return to the Endpoint page .
Polycom RSS 2000 User’s Guide 44 Fig. 4-27 Add Users On the Add Us ers pa ge, y ou can se t user I Ds, use r na mes , user pa ssw ords, us er rig htss and em ail a ddresse s for new users. User ID: A user needs to input thi s ID for l o gin. Y ou can type in any characters, with a length limit of 32 charact ers.
Polycom RSS 2000 User’s Guide 45 ordinary user ca n only see the archive l ist, liv e streaming a rchives a nd personal user i nfo rmat ion . 3. Mul tiple users are a llowed to use a single user name to log in at the same t ime. 4. Maximum 200 admin istra to rs can be add ed.
Polycom RSS 2000 User’s Guide 46 Delete U ser s Y ou can click the De le te button to de lete existing users from the U ser page . T o d elete user s, first selec t one o r more users t o delete, or selec t Delete All t o de lete al l existing users, as shown in Fig.
Polycom RSS 2000 User’s Guide 47 Fig. 4-30 Add User Group On the Add User Gr oup s page, you can se t user group names and user group descr iption s for ne w user groups, and endpoints and users incl uded in these user groups. User Gr o up Nam e: Y ou can type in any characters, wi th a length limit of 32 characters .
Polycom RSS 2000 User’s Guide 48 Y ou can sele ct to add single, multiple or all e ndpoints and users to a user group, an d you ca n use the Ctrl and Shift keys to make the se lections. Notes: 1 . The User Group Name is a required and uniqu e item, and no duplicate is allowed.
Polycom RSS 2000 User’s Guide 49 Fig. 4-33 Modify end points and users for user groups Y ou can sele ct to add single, multiple or all e ndpoints and users to a user group, an d you ca n use the Ctrl and Shift keys to make the se lections.
Polycom RSS 2000 User’s Guide 50 Fig. 4 -34 Se lect De lete All Then clic k the Delete but ton , and a di alog box po ps ou t ask ing wh ethe r to dele te the user g rou p(s). Se lect OK to delete the use r group (s), or s elect Ca ncel t o cancel the delete operat ion.
Polycom RSS 2000 User’s Guide 51 Fig. 4-35 Set record PC content Note: T he ability of a n endpoi nt to recor d the duel video of PC screen is determined by the end point's support for H .
Polycom RSS 2000 User’s Guide 52 If th e duel vide o is rec orded at t he sam e tim e, Ifram es of both the mai n ch annel i mag e and t he du el vi deo im age wil l be reques ted at the sam e preset inte r val poi nts.
Polycom RSS 2000 User’s Guide 53 Fig. 4-38 Set recor ding rights An endpo int can s tart to record an availab le resou rce on ly if it has re cord ing right s. Other wise, it can no t star t record ing ev en if the re cord ing resour ce is av ailab le.
Polycom RSS 2000 User’s Guide 54 En dpoi nts wit hin use r group li st on ly: This opti on on ly allow s endpoi nts wi thi n select ed use r grou ps to st art record ing. T o set user groups, select them fro m existing user groups and add them in the li st of user groups with record ing rights, as shown in Fig.
Polycom RSS 2000 User’s Guide 55 Fig. 4-41 Set viewing rights Allow al l endpoi nts/use rs: This allows all endpoints/users to pla y the archive generated fro m the o ngoing sin gle poi nt re cor ding.
Polycom RSS 2000 User’s Guide 56 Figure 4-42 Pag e of Setting s for Poin t to point Re cording The par am eters of the conf eren ce room are in dicate d by the na me, nu mbe r and rate of the c o nfe rence room .
Polycom RSS 2000 User’s Guide 57 Figure 4-43 Add Conference roo m In this page , basic p rope rties suc h as the co nfe rence room' s name, num ber, vi deo prot ocol an d rate ca n be set. Nam e of the c onfer ence r oom: identif ying a con fere nce.
Polycom RSS 2000 User’s Guide 58 Figure 4-44 Set r ecording PC content Note: W hether the dual v ideo PC scree ns can be rec orded or not has nothing to do w ith the chec king and enabli ng of the dual vide o recording option, but de pends on the end point's abi lity to support the H.
Polycom RSS 2000 User’s Guide 59 Li ve Strea m the Archi ve Whether to live stream the archive during the process of point to point record ing can be set by checkin g the opti on, as s how n in Fi gure 4- 46 .
Polycom RSS 2000 User’s Guide 60 Figure 4-47 Setting Recording rights Only the e ndpo int possessing record ing r ights can enable r ecording when reco rding r esources are a vailable. Otherwise, r ecord ing must not be initiated even if re cording r esources ar e idle.
Polycom RSS 2000 User’s Guide 61 When select ing use r gr oups t o add i nto t he gr oup list , cl ick Ad d or Add All butto n to add a single user group or all user groups. Also, multiple u ser gro ups can b e added by way o f Ctrl + user groups and Shift + user groups.
Polycom RSS 2000 User’s Guide 62 Figure 4-50 Selecting User Groups When selecting user groups to add into the group list, click Add or Add All b utt on t o ad d a si ngle use r gr oup or all user groups. Also, multiple u ser gro ups can b e added by way o f Ctrl + user groups and Shift + user gro ups.
Polycom RSS 2000 User’s Guide 63 Figure 4-51 Editing Confere nce room Prop erties In the page o f editing co nference roo m proper ties, the p arameters o f confere nce rooms, options, and recording and viewing rights can be modified . Note: Property chan ge of meeting room is not permitted during meeting room recording.
Polycom RSS 2000 User’s Guide 64 Afte r th e us er gro ups are selec ted for de let ion, clic k Dele te button, and a dialo g box will po p up asking for confi rmati on of the d ele tion of the s electe d confere nce r oom. Cho ose OK to d ele te an d C ancel to ca ll o ff the deleti o n.
Polycom RSS 2000 User’s Guide 65 Figure 4 － 54 Button status d uring the process of point to point recording T o paus e the recordi n g, click the left button. Simu ltaneou sly the button changes as Figure 4 － 54 sho ws. Figure 4 － 5 5 Button status when p ause point to point recording Click the lef t button again t o resume the r ecording.
Polycom RSS 2000 User’s Guide 66 Dial out and R ecord throug h Web Click Di al out and Rec ord i n the f uncti on tre e on t he lef t of the w eb page t o m ake a c all and in itiat e recording , as sh own i n Figure 4-53 .
Polycom RSS 2000 User’s Guide 67 Figure 4-54 Set Recording PC content Note: W hether duel v ideo PC images w ill be recorded is not relate d to w hether duel vi deo recor ding is checked here, but to w hether H.
Polycom RSS 2000 User’s Guide 68 When dual vide o is rec orde d concur rently , I f rame s wil l be reque sted s im ulta neousl y fr om th e m ain c hannel video and dual video at the designed time interval.
Polycom RSS 2000 User’s Guide 69 Figure 4-57 Sett ing Viewing Rights of Archives Allow al l to vie w : this indi cates t hat the ar chiv es gen erated by sing le po int re cord ing can b e played back b y any end points and users.
Polycom RSS 2000 User’s Guide 70 When selecting user groups to add into the group list, click Ad d or Add All but ton t o add a sing le u ser g roup o r all user groups. Also, multiple u ser gro ups can b e added by way o f Ctrl + user groups and Shift + user groups.
Polycom RSS 2000 User’s Guide 71 Archi v e Recordi ng Rate: call-to-conn ect rate be tween an e ndpoint and RSS 2000 when a ar chive is re corded . U nit: KB PS. Vi deo Pro tocol Use d for Ar chive Rec o rd ing: the video protoco l used for calling connec tion when the archiv e is recor ded.
Polycom RSS 2000 User’s Guide 72 Figure 4-61 (Setting Viewing Righ ts of A r chives). All ow al l to v iew: this indicates that the archive s can be played b ack by a ny endpo ints and users. Deny a ll to vi ew: this ind ic ates that the arch iv es ca nno t be pl aye d ba ck by any e ndp oi nts and u ser s who are no t an administr ato r (i.
Polycom RSS 2000 User’s Guide 73 When select ing use r groups to a dd i nto th e gr oup l ist, clic k Add or Add All b utton to add a single user group or all user group s. Also, multiple user groups can be added by way o f Ctrl + user groups and Shift + user gro ups.
Polycom RSS 2000 User’s Guide 74 Figu re 4 － 67 Download a rchives to loc al PC E-ma il Invi t ation t o V ie w the A r c hive Click the e-ma il th is l ink icon to auto open the default mail sy stem and sen d the link of the a rchive as the text conten t of the e -ma il, a s is show n in Fi gure 4-64 .
Polycom RSS 2000 User’s Guide 75 Simply f ill out the recipient's a ddress before sen ding. The default fi le title is "Y ou are in vited to view this ar chiv e".
Polycom RSS 2000 User’s Guide 76 Figure 4-66 Button for Page T ur ning The leftm ost and rightm o st buttons are f o r g oing to the fi rst pa ge an d the last page resp ectively , while the two mi ddle bu tto ns a re fo r goin g to the prev ious page a nd th e ne xt page.
Polycom RSS 2000 User’s Guide 77 Display t he H.323 L ink S t atus The r ecording status of the endpoints linked to the RSS 200 0 call ca n be disp layed in rea l-time at the bo ttom o f the W eb page, as i s sh own i n Figure 4-6 8. T he H.323 link status conn ecti on ca n cont rol th e recor ding and the status display o f the link.
Polycom RSS 2000 User’s Guide 78 Clic k the lef t button t o start a sing le poin t rec ording , w hen the butt on icon is as s how n in Figu r e 4- 70. Figure 4-70 t he st atu s of buttons when recordi ng is st arted Clic k th e left butt on again to pause /res ume t he recor ding, as is s how n in Figure 4 － 71 .
Polycom RSS 2000 User’s Guide 79 Figure 4-72 recordi ng s t opped Conti nuing t o cl ick t he right butt on sha ll disc onnect t he H .323 link, a s is sh o wn in Fi gure 4- 73. 4-73 disconnect t he link Each H.323 link status display includes the follow ing: the IP address of the H.
Polycom RSS 2000 User’s Guide 80 Notes: 1. Wh ether H. 239 i s Enabl ed displayed here does not indicate wheth er H.239 dual video is being recorded or pl aye d, b ut simpl y whet her the end point has H.239 abilit y to se nd H.239 dual video. 2. The refres hing frequency of the H.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Polycom RSS 2000 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Polycom RSS 2000 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Polycom RSS 2000 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Polycom RSS 2000 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Polycom RSS 2000, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Polycom RSS 2000.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Polycom RSS 2000. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Polycom RSS 2000 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
