Manuale d’uso / di manutenzione del prodotto IP 5000 del fabbricante Polycom
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Software 4.0.1 | July 2013 | 1725-30965-001 Rev C USER GUIDE Software 4.0.1 | July 2013 | 1725-30965-001 Rev C P ol y c om ® S o undS t at i on ® I P 5000 P hone.
ii Polycom ® SoundS t ation ® IP 50 00 Phone User Guide Copyright ©2013, Polycom, Inc. All rights reserved. 6001 America Center Dr San Jose, CA 95002 USA No part of this document may be reprodu ced or transmitted in any form or by any me ans, electronic or mechan ical, for any purpose, without the express written permission of Polycom, Inc.
iii Contents Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Before You Use Your Ph one . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Using the Keypad .
Polycom ® SoundS tation ® IP 5000 Phone User Guide iv Temporarily Refusing All Calls (Do Not Disturb) . . . . . . . . . . . . . . . . . 20 Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Polycom ® SoundS tation ® IP 5000 Phone User Guide v Muting Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Updating the Default Paging Group . . . . . . . . . . . . . . . . . . . . . . . . 47 Updating Paging Group Subscriptions .
Polycom ® SoundS tation ® IP 5000 Phone User Guide vi.
1 User Guide for the Polycom ® SoundStation ® IP 5000 Phone This guide includes overview information that you may find helpful when you’re just starting to learn about your Polycom® SoundStation® IP 5000 phone or when you have experience, but you need a quick refresher.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 2 Using the Keypad You use the keypad on the phone to hand le calls, adjust the volume, redial numbers, navigate screens, enter data, and select options.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 3 Display Screen The idle screen displays the phone’s directory number and the cur rent date and time. The icon that displays to the left of the directory number indicates the line or call status.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 4 Phone Status Indicators Phone status is indicated by three bi -color LEDs located above the phone’s microphones, and by a line and call icon located on the display screen nex t to the directory number.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 5 Line and Call Icons The line and call icon changes dependin g on the line status (for example, registered line or un registered line) or call status (for example, dialing in progress or a call on hold).
Polycom ® SoundS tation ® IP 5000 Phone User Guide 6 Navigating Menus and Calls To navigate menus and calls, use the following tips. Note After 20 seconds of inactivity , th e menu system automatically exits to the idle screen unless an edit session is in progress.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 7 Entering Data and Enabling Items To enter data and enable fields or me nu items, use the following tips. If you want to... Then do this... Enter numbers Press the dial pad key with the corresponding number .
Polycom ® SoundS tation ® IP 5000 Phone User Guide 8 Configuring Y our Phone Using the Polycom W eb Configuration Utility This user guide explains how to update phone settings from your phone, using your phone’s menu system. If you wa nt, you can update these settings remotely with the Polycom Web Configurat ion Utility.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 9 Calling and Answering Your phone can handle a maximum of ei ght calls on hold, or one active call and seven calls on hold. Only one call can be active at any time. During a call, the phone displays the name and number of the party you’re talking with and the duration of the call.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 10 T o answer a call when you’re in an active call: >> Scroll to the incoming call, and then press the Answer soft key. The original call is he ld, and the new call becomes the active call .
Polycom ® SoundS tation ® IP 5000 Phone User Guide 11 T o dial a phone number without a dial tone: >> Enter the phone number of the party yo u want to call, and then press the Dial soft key. Calling by Entering an IP Address or URL T o dial an IP address or URL: 1.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 12 Calling from a Director y You can place a call from the Contac t Directory or Corporate Directory. T o call from the Contact Director y: 1. Press , and then select Features > Contact Directory .
Polycom ® SoundS tation ® IP 5000 Phone User Guide 13 Redialing You can redi al the last cal l you placed , or search a l ist of placed calls to find a previously-dialed num ber. T o dial the last number dialed: >> Press . T o dial a previously dialed number: 1.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 14 Rejecting Calls While Y our Phone Rings When you reject a call, you end the call before the call can c onnect. Your system administrator determines how reje cted calls are handled (for example, rejected calls may go directly to your vo ice mail system).
Polycom ® SoundS tation ® IP 5000 Phone User Guide 15 During Calls During a call, you can do the following: • Place the call on hold. • Transfer the call to another party. • Set up a conference with the party you’re talking with and another party.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 16 T o transfer a call: 1. During a call, press the Trnsfer soft key. The active call is placed on hold. 2. Place a call to the party to whom you want to transfer the call. 3. When you hear the ring-back sound, or after you speak with the other party, press the Trnsfer soft key.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 17 T o set up a conference call with an active call and a held call: >> If you have an active call and a held call, press the Join soft key . A conference is created with the acti ve call, the held call, and yours e lf.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 18 Ending Conference s When you end a conference, you end your connection to the other confere nce participants. The other parties remain connected. T o end a conference: >> From the Active:Conference screen, press the End Call soft key.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 19 3. Do one of the following: — If you selected Always , the Call Forward Always screen displays. Enter a number to forward all incoming calls to. — If you selected No Answer , the Call Forward No Answer screen displays.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 20 3. From the Edit Contact screen, scroll to the Auto Reject field, and then change the Auto Reject setting to Enabled .
Polycom ® SoundS tation ® IP 5000 Phone User Guide 21 Using V oice Mail Your voice mail is saved in a centra lized location and may be accessed from your phone. Your phone may indica te voice mail by the following: • An icon, , on the phone screen • A stutter dial tone instea d of a normal dial tone T o listen to voice mail messages: 1.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 22 Managing Instant Messages From the Instant Messages screen, you can view, delete, or create instant messages. Messages display in the orde r they are received. The first message received displays fir st.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 23 3. Do one of the following: — To choose from various pre-scri pted short messages, press the Select soft key. From the Message Select screen, scroll to the mess age you want. or — To compose a custom message, press the Edi t soft key.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 24 T o view a call list: >> Do one of the following: — Press , and then select Features > Call Lists > Missed Calls , Received Calls, or Placed Calls . or — From the idle screen, use the ar ro w keys to access a call list: T o view details for a call list entr y: 1.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 25 Editing Call List Entries Edit a call list entry if you wa nt to up date the contact name or number before you dial the number or save the contact to the Contact Directory. T o edit a call list entr y: 1.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 26 Updating Contact Director y You can add a contact to the Contact Directory, or update or delete an existing contact. Adding Contact Director y Entries You can add contacts to your Contact Directory in the following ways: • Manually (if you have permission to update your Contact Directory).
Polycom ® SoundS tation ® IP 5000 Phone User Guide 27 If you specify a label, the lab el will be the first item that d isplays for the contact in the Contact Directory and on the Speed Dial Info screen (before t he contac t’s first an d last na mes, if spec ified).
Polycom ® SoundS tation ® IP 5000 Phone User Guide 28 T o add a Contact Director y entr y from a call list: 1. To select a call list, press , and then select Features > Call Lists > Missed Calls , Received Calls , or Placed Calls . 2. Scroll to the entry you want to save to your Contact Directory, and then press the Save soft key.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 29 Deleting Contact Director y Entries You can delete an entry i n the Contact Directory. T o delete a contact from the Contact Director y: 1. Press , and then select Features > Contact Directory .
Polycom ® SoundS tation ® IP 5000 Phone User Guide 30 A quick search allows you to search using the contact’s last name (if the directory is alphabetized by last name ) or first name (if the directory is alphabetized by first name).
Polycom ® SoundS tation ® IP 5000 Phone User Guide 31 Using Buddy Lists A buddy list is a list of users/devices whose status— or presence —you can monitor. Your contacts update their presence setting, such as Be right back, Out to lunch, or Busy, and you can view their status in re al time from your phone’s Buddy Status screen.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 32 Selecting Contacts to Monitor Select the contacts whose presence yo u want to monitor by updating the contacts in your buddy l ist. You add c ontacts to your buddy list from your local Contact Directory.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 33 T o block or unblock a contact: 1. Press , and then select Features > Contact Directory . 2. From the Directory, scroll to the contact. To scroll through a list of contacts, use the * key to Page Up and the # key to Page Down.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 34 4. Press to return to the idle scre en. The contact can now watch your phone an d will display in your Watcher List. To view your Watcher List, press , and then select Features > Presence > Watcher List .
Polycom ® SoundS tation ® IP 5000 Phone User Guide 35 Accessing Personal Phone Settings with User Profiles If your system administrat or has set up the User Login feature, you can view your personal phone settings from any phone in the organization.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 36 — Press the Log in soft key. or — Press , and then select Features > User Login > Log in . 2. From the User Login screen, enter your use r ID and password, and then press the Log in soft key.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 37 Changing Y our Login Password You can change your password from any phone th at you’re logged in to. T o change your login password: 1. Log in to any phone on your network. 2. From the idle screen, press , and then select Features > User Login > Change User Login Password .
Polycom ® SoundS tation ® IP 5000 Phone User Guide 38 About Y our User Password You are assigned a us er password so you can answer calls from your locked phone and unlock the phone. By de fault, your user p assword is 123 . You can change your user password at any time.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 39 T o unlock your phone: 1. Press the Unlock soft key. 2. Enter your user password, and then press the Enter soft key.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 40 Broadcasting Messages Using Push-to-T alk and Group Paging The Group Paging feature enables you to make pages—one-way audio announcements—to users subscribed to a page group.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 41 Sending P TT Broadcasts Before you can send a PTT broadcast, you need to choose a channel to broadcast on. Or, you can press and hold the Talk soft key to immediately begin broadcasting on Channe l 1, the default channel.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 42 Receiving P TT Broadcasts To receive a broadcast sent on a particular channel, you need to be subscribe d to that channel. To subscribe to a channel, see Updating Channel Subscriptions on page 44 .
Polycom ® SoundS tation ® IP 5000 Phone User Guide 43 During a waiting period, you can press and hold the Talk soft key and talk to all the people listening on the channel. When you finish talking, release the Talk soft key. The broadcast w ill enter another waiting period until someone broadcasts again.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 44 T o update the default channel: 1. Press , and then select Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk . 2. From the PTT Channel Configuration screen, se lect the Default Channel field, and then enter the default channel you want to use.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 45 2. From the PTT Channel Configuration screen, se lect Accept While Busy , and enable or disable the setting. The default setting is Disabled. When enabled, your phone will accept and play broadcasts while you’ re in an active call.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 46 3. To begin a page, press the Page soft key. Just before the page starts, you’ll he ar an alert tone, and then the page begins. 4. Begin speaking. 5. To end the page, pre ss the End Page soft key.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 47 Adjusting the V olume of Pages You can adjust the volume of pages wh ile they play. During a page , press to adjust the page volume. If you adjust the volume of a non-emergency page, your phone will use the adjusted volume for subsequent non-emergency pages.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 48 4. Press to save your changes. Allowing Pages to Play During Active Calls The Accept While Busy option allows pages to come in as active calls (if enabled) or held calls (if disable d).
Polycom ® SoundS tation ® IP 5000 Phone User Guide 49 T o re-submit or enter your login credentials: 1. Press , and then select Settings > Basic > Login C redentia ls . 2. From the Login Credentials screen, enter a domain, user name, and password, then press the Submit soft key.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 50 Setting Unique Ring T ones for Contacts You can set a distinctive ri ng tone for each contact in your Contact Directory so you can distinguish callers . T o set a distinctive ri ng tone for a contact: 1.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 51 Muting the Microphone You can mute the microphone if you do not want other partie s to hear you. When you mute the microphone, the thr ee console LEDs glow red to indicate that the other party (or parties) can’t hear you.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 52 Changing the Time and Date Display The time and date appear on the idle screen of your phone. If the phone can’t obtain a time and date, the display will fl ash. If this happens, or if the time or date is incorrect, see your system administrator.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 53 T urning the Time and Date Display Of f and On You can turn the time a nd date display off so the ti me and date don’t display on the idle screen. T o turn the time and date display of f: 1. Press , and then select Settings > Basic > Preferences > Time and Date .
Polycom ® SoundS tation ® IP 5000 Phone User Guide 54 • Backlight Timeout —The number of seconds the phone is inactive before the backlight dims to its Backlig ht Idle intensity. The backlight timeout period begins after your last key press or the last phone event, such as an incoming call.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 55 T roubleshooting The following tables contain general tr oubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 5000 conference phone.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 56 Controls Symptom Problem Corrective Action The dial pad doesn’t work. The dial pad on the phone doesn’t respond. T ry the following: • Check for a response from other feature keys or from the dial pad.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 57 Access to Screens and Systems Calling Symptom Problem Corrective Action There is no response when you press a feature key . The phone isn’t in an active state. T ry the following: • Press the keys more slowly .
Polycom ® SoundS tation ® IP 5000 Phone User Guide 58 Displays Audio Overall Functioning Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power isn’t correctly applied to the phone. V erify that power is correctly applied to the phone: • Check that the displ ay is illuminated.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 59 T esting Phone Hardware Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware. Fr om the diagnostics menu, you can test your phone’s microphones, keypad mappi ngs, display, and LEDs.
Polycom ® SoundS tation ® IP 5000 Phone User Guide 60.
Safety Notices - 1 Safety Notices Service Agreements Please contact your Polycom Authorized Resell er fo r information about service agre ements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be gover ned by the laws of the Stat e of California, U.
Polycom ® SoundS tation ® IP 5000 Phone User Guide Safety Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that t.
Polycom ® SoundS tation ® IP 5000 Phone User Guide Safety Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2.
Polycom ® SoundS tation ® IP 5000 Phone User Guide Safety Notices - 4 Safety and Compli ance (continued) CE Mark R & TTE Directive (EU only) Polycom (UK) Ltd tímto prohlašuje, že tento SoundS tation IP 5000 je ve shode se základními poža davky a dalšími príslušnými ustanoveními smernice 1999 /5/ES.
Polycom ® SoundS tation ® IP 5000 Phone User Guide Safety Notices - 5 Safety and Compli ance (continued) WARNING Electrical Safety T o avoid electric shock, do not connect safety extra low vo ltage (SEL V) circuits to teleconference station network (TNV) circuits.
Polycom ® SoundS tation ® IP 5000 Phone User Guide Safety Notices - 6 Safety and Compli ance (continued) Waste Electrical and El ectronic Equipment (WEEE) All Polycom products that fall within the s.
End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (eit her an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc.
2.6 Copyright. All title and copyrights in and to th e Softwa re Product (including, but not limited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying printed material s, and any copies of the Software Product are owned by Polycom or its suppliers.
refund the purchase pri ce paid by you for any d efect ive software product which is returned to Polycom wit h a cop y o f yo ur re cei pt, or to rep lac e a ny d ef e ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions.
not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you ar e also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Polycom IP 5000 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Polycom IP 5000 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Polycom IP 5000 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Polycom IP 5000 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Polycom IP 5000, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Polycom IP 5000.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Polycom IP 5000. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Polycom IP 5000 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
