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MGC + 5 0/MGC+100 Getting Started Guide Ve r s i o n 9.0.4 | August 2010 | DOC223 1 A.
T rademark Information P olycom®, the P olycom “T riangles” logo, and th e names and marks associated with P olycom ’s products are trademarks and/or service marks of P olycom, Inc., and are registered and/or common-law marks in the Un ited States and various other cou ntries.
Regulatory Notices United St ates Federal Communication Commission (FCC) Part 15: Cl ass A Statement. This equipment has been tested and found to comply with the li mits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Regulatory Notices Singapore C ertificate MGC+100 --- Com plies with IDA standards G1260-05 MGC+50 --- Complies with IDA standards G1261-05 Russian Commun ication Certificate The MGC+100 and MGC+50 comply with the Russian Ministry of C ommunication requirem ents stated in certificate OC /1-MM-15.
MGC+50/MGC+100 Getti n g St arted Guide i T able of Content s Bef ore Yo u B egin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Network Equipment, Numbers and Addresses .
ii Defining the MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Connecting to an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Configuri ng the Network Ser vices . . . . . . . . . .
MGC+50/MGC+100 Getti n g St arted Guide iii Def ining a Ne w A udio Co nferen ce . . . . . . . . . . . . . . . . . . . . . 6-1 Defining a New Audio Only Entry Queue . . . . . . . . . . . . . . . . . . . . . 6-1 Defining an On Go ing Audio Confer ence .
iv.
1-1 1 Before Y ou Begin This Ge tting Starte d Guide p rovides in formati on on the in stalla ti on an d basic operati on of your MGC+50 /100. For mor e information o n defining and running c onferenc.
Chapter 1 - Before Y ou Begin 1-2 Network Eq uip ment, Numb ers and Ad dress es Obtain th e following in formatio n from you r n etwork adm i nistrato r: • IP address for t he MGC+50/MGC+100 • Sub.
MGC+50/MGC+100 Getti ng Started Guide 1-3 Overview of the Getting S t arted Guide The MGC+ 50/MG C+100 G et ting Started Guid e includes th e followi ng topic s: Chapter 1 - B efore Y ou Beg in This c.
Chapter 1 - Before Y ou Begin 1-4 Chapter 6 - Definin g a New Audio Conferen ce This chapter includ es instructions on how to: • Define the basi c parameters of a ne w Audio Only Ent ry Queue • De.
2-1 2 Hardware Inst allation This chapt er describes the unpacking a nd connection of both the MGC+50 and the MGC+100, to the ISDN, T1-C AS, IP, MPI (serial) net work(s) and to the operato r workstati on (PC).
Chapter 2 - Hardware Inst allation 2-2 MGC+10 0 Hardw are Inst allation Inspecting the MGC+/Read iManager IAM Package Content s Y ou should inspect th e shipped box and note if it was damaged in an y way . If the box ite ms show d amage, yo u should fil e a dama ge claim w ith the carrier who delivered it.
MGC+50/MGC+100 Ge tting Started Guide 2-3 Rack Mount Safety Precaution s The following precau tions should be follo wed with regards to rack moun t safety: • Decide on a suitable location for t he equipment rack that wil l hold the MGC+ unit. It should be situated in a clean, dust-free area that is well ventilat ed.
Chapter 2 - Hardware Inst allation 2-4 Unp acking and Positioning the MGC+100 T o unpack and posi tion the MGC+10 0: 1. When you receive y our MGC+100, inspect the equipment for damag e and verify that the compo nents match the packing sli p.
MGC+50/MGC+100 Ge tting Started Guide 2-5 3. Release the clasp locks a t the bottom, and lift the MGC+100 top cover . Figu re 2-2: Unp acking the MG C+100 4. Lift the MGC+100 unit and re move the packagin g material. 5. Lower the MGC+100 unit, pl acing it on the surface.
Chapter 2 - Hardware Inst allation 2-6 Mounting the MGC+100 in a 23” Rack The MGC+100 c an be mounted in a 23” rack u sing the tw o mounting plate s that are pr e-in sta lled on t he unit. 1. Make sure that t he MCU is turned OFF and i t is disconnected from the AC power .
MGC+50/MGC+100 Ge tting Started Guide 2-7 MGC+50 Hardware Inst allation Unp acking and Positioning the MGC+50 T o unpack and position t he MGC+50: 1. When you receive your MGC+50, inspect the equipment for damage and verify th at the componen ts match the packing slip.
Chapter 2 - Hardware Inst allation 2-8 3. Release the clasp l ocks at the bottom, an d lift the MGC+50 top cover . Fig ure 2-4: Unp acking the M GC+50 4. Lift the MGC+50 unit and remove the packa ge base. 5. Lower the MGC+50 unit, placing it on the surface.
MGC+50/MGC+100 Ge tting Started Guide 2-9 Mounting the MGC+50 on a Rack The MGC+50 can be mounted i n a 19” rack using t he two mountin g plates that are usua lly pre-inst alled. T o ins tall and mount th e MGC+50: • Place the MGC +50 in a 19” rack and while supporting i t, screw the mountin g brackets to the rack secur ing it with n uts.
Chapter 2 - Hardware Inst allation 2-10 Connecting and Setting Up the MGC+100/ MGC+50 T o Connect the MGC+1 00/ MGC+50 to the ne twork and power sour ce and set up the system t he following procedures.
MGC+50/MGC+100 Ge tting Started Guide 2-11 3. T urn on the power by p ressing on th e power switch located on the rear panel of the MGC+100/ M GC+50 unit.
Chapter 2 - Hardware Inst allation 2-12 T o connect the MGC+ to the ISDN network or T1-CAS Network: • Connect the 8 -pin RJ-45 con nector of the network cable to the NET RJ-45 jack on the rear p anel of the MGC+. Repeat this step for eac h of the ISDN network li nes to be connected to the Network Interface card installe d in the MCU .
MGC+50/MGC+100 Ge tting Started Guide 2-13 Connecting the M GC+ to the IP Network If an IP network Int erface card is installed in t he MGC+, connect the 8-pin RJ-45 connect or of the LAN net work cable to t he LAN-323 RJ-45 jac k on the rear panel of the MGC+.
Chapter 2 - Hardware Inst allation 2-14 First Entry MGC+ Control Unit (CU) IP Config uration The MCU is del ivered with a de fault IP address: 129.254.4.8. At this poin t you cannot communicate wit h the MCU f rom the MGC Ma nager ap plica tion, as the IP addre ss is incorrect.
MGC+50/MGC+100 Ge tting Started Guide 2-15 3. Save the changes i n the LAN.cfg file. 4. Use the Microsoft Unplug or Eject Har dwar e procedure prior to removing t he Flash disk. 5. Remove the Compact Flash di sk from the reader . 6. Insert the Compact Flash disk into the Co mpact Flash slot of the MGC+ Control Module.
Chapter 2 - Hardware Inst allation 2-16 9. Press the Eject butt on. Once the message “ 1 F ile(s) cop ied ” is displayed o n screen, the Flash Memory LED no longer flashes. 10. Remove the Compact Flash disk from the Co mpact Flash slot on t he MGC + Co ntrol Mo dule an d press the Reset button on the MG C+.
MGC+50/MGC+100 Ge tting Started Guide 2-17 8. In the MCUs li st, double-cli ck the MCU ic on to connec t to it. 9. Modify the IP address of the MC U unit as allocat ed by the network admini strator . This is th e IP ad dress with w hich t he MCU is identifie d on the LAN and not its definit ion in the MGC Manager applicatio n: a.
Chapter 2 - Hardware Inst allation 2-18 13. In the MGC Man ager applica tion, modify the M CU definition: a. Right-click th e MCU icon, and t hen click Pr operties . T able 2-2: IP C onfiguratio n Options Option Descrip tion IP Address The sys tem displa ys the curren tly defined IP address .
MGC+50/MGC+100 Ge tting Started Guide 2-19 The MCU Pr operties di alog box opens. b. Enter th e IP address of the M CU as you have def ined in the IP Configur ation. c. Cl ick OK. 14. Connect to the MCU. Using a Keyboard and Monitor Att ached to the MGC+ unit 1.
Chapter 2 - Hardware Inst allation 2-20 2. Press the Reset button on the MCU. The c omm and li ne i s dis pl aye d on th e moni tor . 3. T ype C: > dir mcuc fg and press Enter . 4. T ype C: > mcu cfg>e di t lan.cfg and press Enter . The Edit screen opens displayi ng the IP configu ration parameter s.
3-1 3 MGC+ Sof tware Inst allation and Configuration The MGC+50/M GC+100 require s basic configurat ion before you can start running conf erences. Y ou are required t o configure t he ReadiManager IAM and MGC+ Contr ol Unit (CU) blades on t he MGC+.
MGC+50/MGC+100 Getti ng Started Guide 3-2 Inst alling the MGC Manager T o configure the MGC + unit to you r environment, setup confer ences and contro l th e MGC+ unit yo u must in stal l t he MGC Mana ger sof t ware o n a PC. A single MGC Manager -enabled PC can manage multi ple MCUs.
Chapter 3 - MGC+ Sof tware Inst allati on and Configura t ion 3-3 The User I nformation screen opens. 6. Enter your name a nd the name of y our company in the appropriate boxes. For a st andard installation, ent er Polycom in the Seri al box. 7. Click Next .
MGC+50/MGC+100 Getti ng Started Guide 3-4 S t arting the MGC Ma nager App licati on The M GC M a nage r appl i cat ion i s desi gned to set up an d mon itor mu ltip oint video confe rences, and to pe rform syste m configuration a ctivities for the MGC+ Mu lt ipoint Contro l Units (MC Us) to whic h it connec ts.
Chapter 3 - MGC+ Sof tware Inst allati on and Configura t ion 3-5 Defining the MCU T o manage and control t he MGC+ unit i t must be ad ded to the MC Us network list in t he MGC Manager appl ication. T o define an MCU Connection : 1. In the Br owser pane, r ight-click the MCUs Net work icon, and then click New MCU .
MGC+50/MGC+100 Getti ng Started Guide 3-6 4. Click OK . The Add MCU dial og box closes. A new icon with the sp ecified MCU name appears in the Br owse r pane list ed be low th e MCUs Network icon.
Chapter 3 - MGC+ Sof tware Inst allati on and Configura t ion 3-7 Connecting to an MCU Once the MCU connec tion parameters ar e defined, the M GC Manager can connected to i t. The MGC Manager reports the stat us of each MCU connectio n. T o connect the operator workstat ion to an MCU: 1.
MGC+50/MGC+100 Getti ng Started Guide 3-8 Config ur ing the Netw ork Serv i ces The Network Servi ces include the parameters of the n etworks connected to the MCU. If no Network Services have been configur ed, depending o n your system config uration, t he appropriate Net work Service must be configur ed.
Chapter 3 - MGC+ Sof tware Inst allati on and Configura t ion 3-9 T o define the Network Service: 1. In the Networ k Co nf igur atio n W izard window , click either IP or ISDN . The the conf iguration pr ocess can start in a ny order. If you ha ve selected IP , the IP Conf ig urat ion dialog box ope ns.
MGC+50/MGC+100 Getti ng Started Guide 3-10 2. Define the followi ng p a rameters: T o rout e Meet Me H. 323 dial-in partic ipants to their con ferences using a IP Network Se rvice pre fix as p art of .
Chapter 3 - MGC+ Sof tware Inst allati on and Configura t ion 3-11 Cards Confi guration Click this button to au tomatica lly detect th e IP address and Alias (if known) o f the IP+ ca rds insta lled on th e MCU. The IP+ card type and it s slot num ber , IP address a nd alias are listed.
MGC+50/MGC+100 Getti ng Started Guide 3-12 Default Route r Enter the IP add ress of the default router . If a DHCP is used, the IP address of the defau lt router is automatically retrieved from the DHCP server and canno t be mo dif ied. DNS Select th is check box to indi cate that a DNS server i s used in the network .
Chapter 3 - MGC+ Sof tware Inst allati on and Configura t ion 3-13 Prefix Enter a n umber to be u sed by H.3 23 partici pants to dial to the MC U as part o f the dial -in string. Enter 789 t o use the default E ntry Queues an d Meetin g Rooms shipped wi th the MGC + unit with out modify ing their prope rties.
MGC+50/MGC+100 Getti ng Started Guide 3-14 3. Click OK . If your system su pports only IP networks, a confi rmation message is displayed. 4. Click OK . If you ar e defining both I P and ISDN Network S ervices, the Net work Configurat ion W izar d dialog bo x is displayed .
Chapter 3 - MGC+ Sof tware Inst allati on and Configura t ion 3-15 7. Click PRI Conf igurati on to define an y ISDN span. The ISDN Car ds configurati on window appears. ISDN (Net) cards present on the MCU are automatically list ed together with their sl ot num b er .
MGC+50/MGC+100 Getti ng Started Guide 3-16 The Netw ork Se rvices d efiniti on is comp lete, an d the Ne tw or k Conf igur atio n dialog box closes. The new Net work Services app ear in the IP Ne twork Service s and the ISDN Network Services lists.
4-1 4 About Conferences Diff erent conference types are available acc ording to their init iation modes: reservationless con ferences and scheduled c onferences.
MGC+50/MGC+100 Getti ng Started Guide 4-2 database appl ication whether a conference with a specific Numeric ID may be started. This is the method used with W indows Messenger and Offi ce Communicator t o initiate mult ipoint V ideo or Audio confer ences.
Chapter 4 - About Conference s 4-3 Vi deo Con ference Attrib utes There are f our general type s of video conf erences: • V ideo Sw itching - A co n ference in wh ic h all particip ants use th e same video and aud io formats.
MGC+50/MGC+100 Getti ng Started Guide 4-4 Entry Qu eue An Entry Qu eue is a speci al rout ing lo bby that is u sed f or routin g part icip ants to their t arget c onference. One or several dial-in numbe rs are assigned to the Entry Queue, and the y are used by call ers to all conferen ces.
5-1 5 Basic Operations This chapt er describes how to st art, monitor and manage On Going Conferences. Reserva tion T emplates A Reservation templ ate includes the conference paramet ers, such as the conference me dia ( audio, video ), video session, line rate, v ideo p rotocol an d other video parameters, IVR Service and more .
MGC+50/MGC+100 Getti ng Started Guide 5-2 S t arting a Confe r en ce Y ou can start an On Going Conference fro m one of the defau lt Reservation templates pr ovided with the system or you can define a new On Going Conferen ce.
Chapter 5 - Basic Operations 5-3 4. Right-cl ick the icon of the Reservations i n Database template and cl ick S tart Immediately . If more than one MCU is connect ed, select the name of th e MCU to run the c onference f rom the pop-up li st. The confer ence begins and a ppears in the list of On Going Confer ences.
MGC+50/MGC+100 Getti ng Started Guide 5-4 Vi ewing the Conference Dial-in Properties The dial- in numbers and passwords needed to enter a conferenc e, including IP Network Prefixes and Nume ric IDs appear in the MGC Manager S t atus pane.
Chapter 5 - Basic Operations 5-5 Connecting to a Co nference /En try Queue Defined dial -in participa nts can connec t to any conf erence by dialing t he conference diali ng string (ISDN, H.323 or SIP). The MCU ident ifies their CLI or I P address ( as d ef ine d in the partici pan t pr ope rti es) an d routes t hem to the appropriate conference.
MGC+50/MGC+100 Getti ng Started Guide 5-6 For example, if the IP Network Service prefix is 27, the conference Numeri c ID is 1478 and the confere nce name is ‘MARKETING’, the par ticipant can dial 27 1478 or 27MARKETING . IF the Entry Queue name is EQ1 and its numeric ID is 3000, the partici pant can dial 273000 or 27EQ1 t o access the MR.
Chapter 5 - Basic Operations 5-7 Monitoring On Goi ng Confe r en ces Y ou can moni tor conferen ces and perform va rious operations wh ile conferences are runni ng. Monitori ng involves viewi ng the status of On Going Conferen ces and the status of their partici pan ts.
MGC+50/MGC+100 Getti ng Started Guide 5-8 Monitoring a Conference When you click a conferen ce icon , the confer e nce appears in the St a t us pane. However , to get more det ails regarding t he conf.
Chapter 5 - Basic Operations 5-9 The Participant Monitoring Filter dialog box opens. 4. Select th e appropriate check boxes that in dicate the st atuses to monit or .
MGC+50/MGC+100 Getti ng Started Guide 5-10 The conference an d participant detai ls appear in th e Monitor pane. The S tatus and Monitor panes take the form of a t able. Each row represents a conferenc e or a participant. Each col umn represents a parameter t hat is being moni tored.
Chapter 5 - Basic Operations 5-11 2. Expand the On Going Conferen ce or Reservation t o list its par ticipants. The participants a re listed below the conferen ce or Reservation. Differen t icons are used to indicat e the participant roles and t heir connecti on status.
MGC+50/MGC+100 Getti ng Started Guide 5-12 Particip ant Level Monitoring In addition to the data that appears i n the S tatus and the Monitor panes, you can view detai led information about the connection pa rameters and status of each of the c onference participants.
Chapter 5 - Basic Operations 5-13 Opera tions Performe d Du ring On Goin g Confer ences The follo wing operations c an be performed d uring On Going Confer ences: • Adding a new part icipant to a co.
MGC+50/MGC+100 Getti ng Started Guide 5-14 T o add a new pa rticipant to a Confer ence: 1. List the On Going Conferences. 2. Right-click t he icon of the conference to which to add a p articipant, and then click New Participant . Alternati vely , click the conference icon, an d then c lic k the New Participant button on the Conf er ence T oolbar .
Chapter 5 - Basic Operations 5-15 3. In the Na me box, enter the pa rt icipan t’ s na m e. 4. For video par ticipants u sing H.221 aggregation , enter the ph one numbers separated by semicolons. For exa mple, for a 2B p articipant: 9251921;92519 22.
MGC+50/MGC+100 Getti ng Started Guide 5-16 b. If you are d efining an H.323 participant : In the Participant IP box, enter the IP address of the participant’ s endpo int. Alt ernat ively , in th e Alias Name field, enter the Alias of the endpoint as registered with the gatekeep er and then select the Alias T ype.
Chapter 5 - Basic Operations 5-17 3. Click t he Partic ipants tab to add p articipants to the conferen ce. The Properties - Partic i pants dialog box opens. 4. In the Pr e-Defined Pa rticipants list, selec t the pa rticipa nts to add and then clic k the >> button.
MGC+50/MGC+100 Getti ng Started Guide 5-18 Making Dial-Out Connections When the Dial-O ut Manually opt ion is selected for the c onference, the operator conn ects the dial-out part icip ants to the co nference. Also when a participant is disconnected from t he conference, you can reconnect the participant to the conference.
Chapter 5 - Basic Operations 5-19 Disconnecting Particip ant s When a participant does not need to co ntinue in a conferenc e, you can disconnect ing or delet e the partici pant.
MGC+50/MGC+100 Getti ng Started Guide 5-20 T o d elete a pa rtic ipant: 1. In the Moni tor pane, St a t u s pane or Br owser pane, right-cl ick the partic ipant ic on, and then cli ck Dele te . Alterna tively , cl ick the Partici pant icon, and then click the Delete button on the Part icipant T oolbar .
Chapter 5 - Basic Operations 5-21 T o m u te a p art icipan t us ing M GC M anage r: • In the Monitor or the S tatus pane, r ight-click the partic ipant ic on, and then click Mute Audio to mu te the audi o signal, or c lick Mute V ideo to mute the video signal.
MGC+50/MGC+100 Getti ng Started Guide 5-22 T o Lock or Unloc k a conferenc e: • Right-cl ick the confer ence icon, a nd then click Lock Confere nce or Unlock Conference . Alterna tively , c lic k the Confer ence icon, and then click th e Lock button or Unlock butt on on the Confer ence T oolbar .
Chapter 5 - Basic Operations 5-23 T o change the du ration of an On Going Co nference: 1. In the Br owser , Monitor or St atus panes, right -click the conference ico n, and then click Prop erties . The Confer ence Pr o pert ies dialog box open s. 2. Click t he Schedule r tab.
MGC+50/MGC+100 Getti ng Started Guide 5-24 4. Click OK . The Confer ence Pr operties dial og box cl oses. Th e confer ence’ s duration is changed. T erminati ng a Confere nce Man ually Y ou can manually end t he conference befor e its schedul ed end time.
Chapter 5 - Basic Operations 5-25 Changing the Layout in a Continuous Presence Con ference Y ou can sele ct a particular V ideo Layout (that is a sp ecific arrangement o f video windows on t he screens) or Aut o Layout duri ng On G oing Cont inuo u s Presence confere nces.
MGC+50/MGC+100 Getti ng Started Guide 5-26.
6-1 6 Defining a New Audio Conference The following entiti es can be defined for Audio Only conferencing: • Define an Audi o Only Entry Que ue • Define an On Goi ng Audio Only Confer ence • Defi.
MGC+50/MGC+100 Getti ng Started Guide 6-2 The Entry Queue Pr op erties d ialog box opens . 3. In the Name box, spe cify a name for the Entry Queue using up to 20 characters.
Chapter 6 - Defining a New Audio Conference 6-3 9. If you selected t he IP Only option, you can select t he Entry Que ue to be Encrypte d, and you can se lect the audio al gorithm to u se by V oIP partici pants to connec t to the tar get confer ence. 10.
MGC+50/MGC+100 Getti ng Started Guide 6-4 The New Entry Queue i s added to the Meeting R ooms, Entry Queues & SIP Factor i es list. T o set the Aud io Only Entry Qu eue as the de fa ult Entry Qu eue, see Chapter 7, “Creating an On Going V ideo Conference” on pag e 7-6.
Chapter 6 - Defining a New Audio Conference 6-5 Definin g an On Going Audio Co nfe re n ce The follo wing procedur e describes the main parameters required t o define an Audio conference without Encryp tion. For a detailed descri ption of all parameters, see the MGC Manager User ’ s Guide V oicePlus E dition, Chapter 2.
MGC+50/MGC+100 Getti ng Started Guide 6-6 3. If Audi o Look & F eel is not set fo r the MC U, in t he Media box , select Audio to define an Audi o Only confer ence and hide t he video prop erties. If Au dio L ook & Fee l is set for the system, the con ference is automa t i c al ly s e t to Au dio and all th e video paramet ers are hidden.
Chapter 6 - Defining a New Audio Conference 6-7 10. Click t he Setting s tab. The Properties - Se tt ings dialog box open s. Parameters in the Confer ence Pr operties - Se ttings dial og box are grouped in two main pan es: Gen e ral Setti ngs and Media Sett ings .
MGC+50/MGC+100 Getti ng Started Guide 6-8 13. If you want to set up advanc ed paramet ers, click the Ad vanced bu tton on either pane. For mo re information, see the MGC Manager User's Guide V o icePlus E dition, Ch apter 2. 14. C lick th e Par ticipa nts tab to add pre d efined pa rtic ipants t o the conference.
Chapter 6 - Defining a New Audio Conference 6-9 Defini ng a New Au dio Onl y Meetin g Room A Meeting Room is a conference r eservation without al located resources whose defaul t durati on is set to 2 hours. A Meet ing Room is c reated on ce, and can be activat ed as many times as required .
MGC+50/MGC+100 Getti ng Started Guide 6-10 5. Usuall y Mee tin g Room s in clude un def i ned part icipants. Ho wever, it is possible to ad d defined part icipants fro m the Pr e-Defined Pa rticipan ts list, by selecting the participants and then clicking t he >> button.
Chapter 6 - Defining a New Audio Conference 6-11 9. Select the Limi te d Sequ ence s check box, to limit the number of t imes that the M eeting Room ca n be activated . If this c heck box is clear ed, the Meetin g Room can be acti vated an unli mited number of times.
MGC+50/MGC+100 Getti ng Started Guide 6-12.
7-1 7 Defining a New V ideo Conference The following entiti es can be defined for V ideo conferencing: • Define a V ideo Entry Queue • St art an On Going Conference • Set up a Meeting Room Defin.
MGC+50/MGC+100 Getti ng Started Guide 7-2 T o defi ne a ne w V i de o Entr y Queue : 1. Expand the MC U tree, ri ght-cl ick the Meeti ng Rooms, Entry Queues an d SIP Factor i es ic on and then cl ick New Entry Queue . The Entry Queue Pr op erties d ialog box opens .
Chapt e r 7 - Defining a New Vi deo Confere nc e 7-3 4. In the Entry Queu e Service box select a predefined Entry Queue Services that will be used to pl ay voice messages a nd prompts to participants waiting in t he Entry Queue. Leave thi s field blank to use a default Entry Queue Service, i f one is defined.
MGC+50/MGC+100 Getti ng Started Guide 7-4 The new Ent ry Queue is added to the Meet ing Rooms, Entry Queues & SIP Factor i es list. Setting an Entry Queue as Defaul t A default Entry Queue can be defined for the MCU, regard less of the dialed IP card.
Chapt e r 7 - Defining a New Vi deo Confere nc e 7-5 Creatin g a T arget Conference from an Entry Queue Y ou can creat e a new On Going conference or Reservation with the same parameters as the Entry Que ue. This is especially useful for V ideo Sw itching conferences, since their parameters must be the same as those o f the Entry Queue.
MGC+50/MGC+100 Getti ng Started Guide 7-6 Creatin g an On Going V ideo Conferen ce The followin g procedure descr ibes the main paramet ers required to se t up a V ideo Conference. For a detai led descriptio n of all parameter s, see the MGC Manager User ’ s Guide, V olume I, Chapter 4 .
Chapt e r 7 - Defining a New Vi deo Confere nc e 7-7 4. In the User Defined Fields boxes, enter the requested information (if required). 5. Change the Conference’ s Duratio n if re q uired. 6. In the Sup ported Network box , select the ap propriate networ k types that will be used to connect participant s to the conference.
MGC+50/MGC+100 Getti ng Started Guide 7-8 12. Optiona l. In the W eb/Chairperson Passwor d box, enter the chairperson password (if th is option is e nabled in th e IVR Service assigned to th e conference). 13. C lick th e Setti ngs tab. The Properties - Setti ngs dialog box op ens.
Chapt e r 7 - Defining a New Vi deo Confere nc e 7-9 connec t participants to the conference at this li ne rate or lower , according to their ind ividual cap abilitie s. In a Confer ence On Port (COP) , select the estimated hig hest transfer rate common to al l p articipants.
MGC+50/MGC+100 Getti ng Started Guide 7-10 Confer ence Pr operties - General tab. For more information about COP , see “V ideo Conference T ypes” on page 4-3.
Chapt e r 7 - Defining a New Vi deo Confere nc e 7-11 Alternatively , select the Au to Layo ut check box to have the system automati cally and dy namically appl y layouts with t he appropriat e number of display win dows accord ing to the nu mber of conn ect ed vi deo partic ipants .
MGC+50/MGC+100 Getti ng Started Guide 7-12 Defini ng a Ne w V ideo Meeting Room A Meeting Room is a conference reservation withou t resource allocation, whose default duration is set to 2 hours. T o define a New V ideo Meeting Room: 1. Expand th e MCU tree.
8-1 8 Management T ools V arious management tools are ava ilable to the MGC+50/+100. For details on other manage ment tools, see t he MGC Admini strator ’ s Guide .
MGC+50/MGC+100 Getti ng Started Guide 8-2 The Resour ce Report dial og box opens. The Resource Report window con tains the following columns: T able 8-1: R esource R eport Columns Column Titl e Descrip tion Subj ect T ype of M CU resource.
Cha pter 8 - M an agem ent T o ols 8-3 Resources Report - Network Resources The Ne twork Resour ces desc r i bes th e ba ndwi dth a n d por t a vaila bil ity for partic ipants connect ing over vari ous types of net works. This infor mation includes network reso urces onl y .
MGC+50/MGC+100 Getti ng Started Guide 8-4 Resource Report - Netw ork Reso urce s Det ai ls • ISDN Services - ISDN Network S e rvices. This section describes th e available ban dwidth, in B channels, for each type of ISDN connect ion.
Cha pter 8 - M an agem ent T o ols 8-5 Resources Report - Media Resources Media Resources used by participants from dif ferent types of net works are displayed in the lo wer section of t he Resources Repo r t w i n dow . T o vi ew th e Media Resour ces details , use the scroll bar on the right side of the window .
MGC+50/MGC+100 Getti ng Started Guide 8-6 -Quad Mode must run on the V ideo+8 card. Pa rticipan ts fr om mu lt iple V ideo+8 cards can tak e part in a single c onference. — V ideo P rocessors - T otal numb er of video processo rs from all V ideo+8 car ds install ed in the MC U.
Cha pter 8 - M an agem ent T o ols 8-7 The following mo des are available: — Circular - The system allo cates the next avai l abl e sequen tial unit in the order in which it is n umbered on the card according t o the unit numbers.
MGC+50/MGC+100 Getti ng Started Guide 8-8 Listin g the Installed Card s Y ou can check which functional modules are installed in a particula r MCU by listing th em. T o l ist an M CU’ s functi onal m odules: 1. In the Br owser pane, expand the MCU tree.
Cha pter 8 - M an agem ent T o ols 8-9 When the Car ds icon in th e Br owser pane is double-clicked , the S tatus pane disp lays t he sta tus o f the card. Occupied slots app ear in green while empty slots appear in grey . The sl ot number appear s next to t he sl ot ico n.
MGC+50/MGC+100 Getti ng Started Guide 8-10 For more information about viewing card parameters, see MGC Manager Administrator ’ s Guide , Chapter 4. Clock This column is valid onl y for ISDN and Serial (MPI-8) Network I nterface cards .
Cha pter 8 - M an agem ent T o ols 8-11 MCU Fault s Report The Faults function record s faul ts related to the MCU th at are enco untered during o peration.
MGC+50/MGC+100 Getti ng Started Guide 8-12 The Faults wi ndow opens. The foll owin g colum n s appea r in the Faults report: T a ble 8-3: Faul ts Fiel ds Field Description Time Lists th e date and time that the fault occurre d. This col umn also i ncludes the icon indicating t he fault Lev el.
Cha pter 8 - M an agem ent T o ols 8-13 2. Y ou may save the Faults repo rt to a text file. T o do so, click the Save to file button. The Save As dialog b ox opens. 3. Select a destinat ion folder and enter the file name, and then cl ick Save . Y ou are returned to the Faults wi ndow.
MGC+50/MGC+100 Getti ng Started Guide 8-14 Reset MCU The Reset MCU funct ion is used to reset the MCU when there are substantial changes to the MCU hardware, or when there are problems with the MCU.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Polycom DOC2231A è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Polycom DOC2231A - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Polycom DOC2231A imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Polycom DOC2231A ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Polycom DOC2231A, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Polycom DOC2231A.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Polycom DOC2231A. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Polycom DOC2231A insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
