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Global Management System User Guide.
ii Global Management System User ’s Guide Copyright © 2003 Polycom, Inc. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
iii T able of Contents Global Management System User ’s Guide 1. Getting Started What’ s New ..................................................................................................................2 System Requirements ..................
iv T able of Contents Global Management System User ’s Guide 4. Software Update Software Update Console .........................................................................................64 How to perform a Software Update.....................
v T able of Contents Global Management System User ’s Guide System Information Window - V -Series..............................................................124 System Information Window - ViaV ideo.................................................
1 1 Chapter 1 Getting Started Global Management System User ’s Guide Welcome to Polycom® Global Management System™, a client/server software tool designed to enable and support centralized management of your enterprise-wide video communications network.
2 Chapter 1 Getting Started Global Management System User ’s Guide What’ s New? • Full support for VSX3000 and V500 • Support for VTX 1000 conference phones • VSX Group as the device type has been changed to V -Series. This new device type also includes VSX3000 and V500.
3 Chapter 1 Getting Started Global Management System User ’s Guide Server Requirements • 650MHz Intel® Pentium® III or compatible • 128MB RAM (256MB recommended for Windows® 2000 Server) • .
4 Chapter 1 Getting Started Global Management System User ’s Guide System Requirements Endpoint Software Requirements V -Series Software • All software versions are supported ViaV ideo Software • ViaV ideo 5.0 or greater iPower Software • iPower 5.
5 Chapter 1 Getting Started Global Management System User ’s Guide Steps to Deploying Global Management System 1. Activate your license. This can be accomplished on the Product Activation page, http://extranet.polycom.com. For more information, refer to the Licensing section in this User Guide.
6 Chapter 1 Getting Started Global Management System User ’s Guide Endpoint setup V -Series Make sure the unit is connected to the LAN and is turned on.
7 Chapter 1 Getting Started Global Management System User ’s Guide Before Y ou Begin • Install at least 1 Rapidport multi-port modem on the Global Management System Server . Upon installation of the modem with the installation CD provided, be sure that the very latest modem drivers are installed by downloaded them from - http://www .
8 Chapter 1 Getting Started Global Management System User ’s Guide Installing Global Management System The software must be installed on a unit which will serve as the server . T o install and uninstall this program, you must have administrative privileges for the server onto which Global Manage- ment System will be installed.
9 Chapter 1 Getting Started Global Management System User ’s Guide Installing the Polycom Datastore The Polycom Datastore is a data repository for Global Management System.
10 Chapter 1 Getting Started Global Management System User ’s Guide Y ou may specify a different port if the default port is already in use by another application.
1 1 Chapter 1 Getting Started Global Management System User ’s Guide Installation Instructions Installing Global Management System Y ou will be asked to respond to the following.
12 Chapter 1 Getting Started Global Management System User ’s Guide Installation Instructions Figure 1.6 Installation > Default Web Page Installation T ype Standard installation will install Global Management System on the default drive using the following directory drive:”Program les[Polycom folder]”.
13 Chapter 1 Getting Started Global Management System User ’s Guide Overview Global Management System Licenses are based on the number of subscribed endpoints. Global Management System is a software application that enables the user to enter as many license keys needed to manage endpoints within a video communications network.
14 Chapter 1 Getting Started Global Management System User ’s Guide Product Activation Proper licensing is necessary to operate Global Management System. In order to activate Global Management System, all license numbers must be activated and converted into a key code.
15 Chapter 1 Getting Started Global Management System User ’s Guide Licensing Information Click Generate after entering each license number . When applying the congurator key codes into Global Management system, use the last key code generated because this will contain the cumulative number of seats for this serial number .
16 Chapter 1 Getting Started Global Management System User ’s Guide Licensing Information Premier Service Global Management System comes with an initial 90-day warranty entitling the customer to maintenance support including software updates (bug xes), as well as software upgrade (new feature) releases.
17 Chapter 1 Getting Started Global Management System User ’s Guide Introduction In order to achieve maximum performance and proper operation of Global Management System, the server upon which it is installed must be congured correctly .
18 Chapter 1 Getting Started Global Management System User ’s Guide The server should not be congured with multiple IP addresses. If the machine is dedicated to hosting Global Management System as is recommended, a single IP address is adequate. Having multiple IP addresses will complicate the Global Management System conguration process.
19 Chapter 1 Getting Started Global Management System User ’s Guide conguration script and Use a proxy server are not checked. If any of these settings is enabled, uncheck it, click OK and reboot the server to insure that the new settings take effect.
20 Chapter 1 Getting Started Global Management System User ’s Guide Accessing the Global Management System Console T o access the Global Management System console user interface from the server or the client, open Internet Explorer and enter the IP address or name of the server that hosts the Global Management System services.
21 Chapter 1 Getting Started Global Management System User ’s Guide Logging on to Global Management System User name: admin (This is the default user name.) Password: blank as in no characters (Upon initial login, the system will immediately require a change in the password to something containing characters.
22 Chapter 1 Getting Started Global Management System User ’s Guide The program’s default page is the System Management page. The main navigation on the left hand side of the screen provides easy access to all of the sections of Global Management System.
23 Chapter 1 Getting Started Global Management System User ’s Guide Feature summary continued Provisioning Push new conguration settings to a group of Polycom group video endpoints Create separat.
24 Chapter 1 Getting Started Global Management System User ’s Guide Product Overview The table below shows which Global Management System features support which devices.
25 Chapter 2 System Management Global Management System User ’s Guide System Management Overview The System Management window provides a list of Polycom endpoints and third party devices connected to the network. Management of your Video Communication network begins here.
26 Chapter 2 System Management Global Management System User ’s Guide Overview • The System status of listed endpoints can be seen at a glance • Search for , add and delete systems to/from your .
27 Chapter 2 System Management Global Management System User ’s Guide The table below details what the icons represent for each column in the System Management Page. Column header Description Global Management System Connectivity Status Green network icon - Indicates that Global Management System can successfully communicate with the system.
28 Chapter 2 System Management Global Management System User ’s Guide Column header Description Errors and W arnings The number on the icon indicates the number of errors or warnings occurring with the system. Errors and warnings can occur with a system concurrently .
29 Chapter 2 System Management Global Management System User ’s Guide Column header Description Errors and W arnings cont. W arnings Low Battery The battery in the video endpoint remote control is running low . Lost Directory Server The iPower cannot display the Global Directory .
30 Chapter 2 System Management Global Management System User ’s Guide Modifying the System List The utility buttons on the right hand side of the screen allow you to change the information in the system list. Search Search for systems on the network which have not been added to the database.
31 Chapter 2 System Management Global Management System User ’s Guide Modifying the System List Adding a System Use this feature to add Polycom video endpoints, SoundStation VTX 1000 conference phone endpoints, and management programs or other (third party) device to the Global Management System database.
32 Chapter 2 System Management Global Management System User ’s Guide Modifying the System List Adding a System Adding a PathNavigator or a WebCommander 1. Click on Add System . A new window will appear . 2. Choose PathNavigator or Web Commander from the pull down menu.
33 Chapter 2 System Management Global Management System User ’s Guide Modifying the System List Editing a System Normally , the Global Management System automatically detects IP address changes for ViewStations and V iaVideos and updates its database with the new information.
34 Chapter 2 System Management Global Management System User ’s Guide Modifying the System List Deleting a System When a system is deleted from the Global Management System database, it is still connected to the network but is no longer being managed via Global Management System, (except SoundStation VTX 1000).
35 Chapter 2 System Management Global Management System User ’s Guide Acknowledge Help Clears help icon and sends a message to the user Send Message Sends a message to the ViewStation or V iaVideo Manage System Launches management web page for the selected device Below is a table showing which buttons support which device.
36 Chapter 2 System Management Global Management System User ’s Guide Manage System Polycom Video Endpoints Polycom video endpoints have an embedded web server that allows you to manage the unit from a remote PC on the same local area network. Any endpoint can be managed by calling up it’s IP address in any web browser .
37 Chapter 2 System Management Global Management System User ’s Guide IPower cont. After launching WebRemote, the password has to be manually entered.
38 Chapter 2 System Management Global Management System User ’s Guide This window contains information specic to the device selected in the System list.
39 Chapter 3 Global Directory Global Management System User ’s Guide The Global Directory allows you to manage an enterprise wide address book server that can support ISDN and IP dialing.
40 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Console Address Book Pull Down Menu The Address Book Menu lists the Address Books created in Global Management System or imported address books from other servers.
41 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Console Multiple Address Books Multiple address books can be stored in the Global Directory for different departments, countries, buildings, etc. The accessibility of address books can be congured so to limit access of certain address books by a video user .
42 Chapter 3 Global Directory Global Management System User ’s Guide Modifying the Address Book New Address Books Upon installation of the program, the Global Directory will automatically contain a default address book that is accessible by all registered Polycom video endpoints.
43 Chapter 3 Global Directory Global Management System User ’s Guide Modifying Addresses in the Global Directory Modifying addresses in the Global Directory works differently with dynamic entries, static entries and replicated entries.
44 Chapter 3 Global Directory Global Management System User ’s Guide Modifying Addresses in the Global Directory As the administrator , there are three functions that are allowed in modifying Global.
45 Chapter 3 Global Directory Global Management System User ’s Guide Modifying Addresses in the Global Directory New Addresses Figure 3.2 Global Directory > New Address For IP IP Address: IP address of video unit E.164 : H.323 alias that this unit can be identied by as a dial string.
46 Chapter 3 Global Directory Modifying Addresses in the Global Directory Global Management System User ’s Guide New Addresses Determining video call rate for ISDN entries Entering the call rate information when creating a Static entries is relevant for non-Polycom endpoint entries.
47 Chapter 3 Global Directory Modifying Addresses in the Global Directory Global Management System User ’s Guide Editing Addresses Editing a dynamic entry When a dynamic entry is selected, there is no option to edit the contact information.
48 Chapter 3 Global Directory Modifying Addresses in the Global Directory Global Management System User ’s Guide Editing Addresses Editing a static entry Y ou can only edit the contact information. Listing a static entry in multiple address books works differently than dynamic address books.
49 Chapter 3 Global Directory Modifying Addresses in the Global Directory Global Management System User ’s Guide Deleting an Address Dynamic entries can be deleted but if the endpoint is still online, it will re-register within 10 minutes. If the endpoint is ofine, then the entry will remain deleted until the endpoint comes back online.
50 Chapter 3 Global Directory Global Management System User ’s Guide Information on Importing the Directory Click on this button to import a comma-delimited (.csv) address book exported from another Global Directory . Use this feature to share address book information between sites that cannot register with the same Global Directory server .
51 Chapter 3 Global Directory Global Management System User ’s Guide Conguration button This window shows how the Global Directory password can be set and how to congure your server for ILS and LDAP support.
52 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Conguration Global Directory Password The Administration Password gives the video endpoints access to the Global Directory and its administration tools.
53 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Conguration Adding LDAP and ILS Support Support for your Lightweight Directory Access Protocol (LDAP) and Internet Locator Server (ILS) server is a new feature and poses many advantages.
54 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Conguration LDAP Organizations with remote and international campuses will have their local endpoints reporting to a local Global Directory server .
55 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Conguration Conguring the server for LDAP 1. From the Global Directory window , select the Conguration button. A pop up window will appear . 2. T wo tabs are labeled with ILS or LDAP .
56 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Conguration Conguring your Server to Allow Updates to the Active Directory Schema 1. Open a DOS command prompt. 2. Run command: “regsvr32 c:winntsystem32schmmgmt.
57 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Conguration ILS An Internet Locator Server (ILS) server is a directory that stores names, aliases, Email addresses, and IP addresses of registered users.
58 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Conguration Conguring the server for ILS 1. From the Global Directory window , select the Conguration button. A pop up window will appear . 2. T wo tabs are labeled with ILS or LDAP .
59 Chapter 3 Global Directory In order for a ViewStation to auto register with the Global Directory , the ViewStation must be congured to look up the server . This allows the V iewStation to access and register with the Global Directory . From the ViewStation’ s main screen go to : System Info > Admin Setup > LAN/H.
60 Chapter 3 Global Directory In order for an iPower to auto register with the Global Directory , the iPower must be congured to look up the server . This allows the iPower to access and register with the Global Directory . From the iPower web page go to: Highlight the system of interest in the System list and click on Manage System.
61 Chapter 3 Global Directory Global Management System User ’s Guide In order for a ViaV ideo to auto register with the Global Directory , the ViaV ideo must be congured to look up the server . This allows the V iaVideo to access and register with the Global Directory without having to be replicated through an ILS Server .
62 Chapter 3 Global Directory Global Management System User ’s Guide In order for a V -Series to auto register with the Global Directory , the V -Series must be congured to look up the server .
System status column now added Model T ype and Software version For determining time zone of endpoint Monitor Status of Software Update Selection Buttons Update Button Leads to page to set Soft Update.
64 Chapter 4 Software Update Global Management System User ’s Guide The table below denes what information is displayed with each column header . Column header Description Connec tivity Statu s Green networ k icon - In dicate s that Globa l Mana gement Syst em can succes sfully commu nicat e with the s ystem.
65 Chapter 4 Software Update Updating V iewStation Software Global Management System User ’s Guide How to perform a Software Update 1. Congure Software Update by setting the le path for each model’s softupdate.exe le. 2. Select endpoints for Software Update.
66 Chapter 4 Software Update Updating V iewStation Software Global Management System User ’s Guide Update Function 1. Choose the option “Now” or “Later”. 2. Click on OK . Now Choosing Now will result in the immediate software update of the selected Polycom video endpoints.
67 Chapter 4 Software Update Updating V iewStation Software Global Management System User ’s Guide ViewStation Date/T ime Choosing to update your machines by Device Date/T ime will update the device at the designated time.
68 Chapter 4 Software Update Updating V iewStation Software Global Management System User ’s Guide Status Y ou can validate your Software Updates by viewing the status column in the Software Update window . The following are possible results when proceeding with Software Update.
69 Chapter 4 Software Update Updating V iewStation Software Global Management System User ’s Guide Software Update Log Every time Software Update is performed, Global Management System creates a log of all the software update events that occur . This log le details the steps to completion for a given Software Update.
70 Chapter 4 Software Update Updating V iewStation Software Global Management System User ’s Guide Cancel Software Update The cancel feature allows cancellation of the pending Software Updates. This can be done by selecting endpoints you wish to cancel Software Update for .
71 Chapter 4 Software Update Global Management System User ’s Guide Conguring Y our Server for Software Update In the previous version of Global Management System, the location of the Software update executable les on the server had to be specied in Global Management System for this feature to work.
Provisioning is key to centralized management of your video network. With provisioning, the administrator can simultaneously congure a group of video endpoints from a single location. Provisioning replaces the endpoint’s les by uploading a new set of les that contain dif ferent settings.
73 Chapter 5 Provisioning Global Management System User ’s Guide Here is a screenshot of the provisioning console. Figure 5.1 Provisioning Provisioning functional buttons Provision Click on this button to schedule Provisioning for the endpoints. The scheduler works just like the Soft Update scheduler .
74 Chapter 5 Provisioning Provisioning Console Global Management System User ’s Guide Column header Description Connec tivity Statu s Green networ k icon - In dicate s that Globa l Mana gement Syst em can succes sfully commu nicat e with the s ystem.
75 Chapter 5 Provisioning Global Management System User ’s Guide How to schedule Provisioning 1. Select the endpoints by either choosing the Select All button or individually clicking on each preferred endpoint 2. Click on the Provision button, the Date/Time to provision window will pop up.
76 Chapter 5 Provisioning Provisioning Scheduler Global Management System User ’s Guide Status Here are the possible states that are returned when provisioning.
77 Chapter 5 Provisioning Provisioning Scheduler Global Management System User ’s Guide Provisioning Log le If Provisioning shows that the system has failed to receive the new settings, a le will be sent to one of the folders below .
78 Chapter 5 Provisioning Global Management System User ’s Guide This screen contains a list of proles that were created and its associated device type.
79 Chapter 5 Provisioning Provisioning Congurations Global Management System User ’s Guide Adding a profile Figure 5.3 Provisioning > Provisioning Congurations > Add conguration prole 1. Click on Add , the Add Conguration Prole window will pop up.
80 Chapter 5 Provisioning Provisioning Congurations Global Management System User ’s Guide Add Profile Window Figure 5.4 Provisioning > Provisioning Congurations > Add conguration prole The navigational menu in the main frame corresponds to the Admin Setup page on the endpoint interface.
81 Chapter 5 Provisioning Provisioning Congurations Global Management System User ’s Guide Add Prole Window cont. 3. Enter the necessary information required by the elds. When “Enable this for provisioning” is checked, all items on that page will overwrite information in the current identical elds in the endpoint’s settings.
82 Chapter 5 Provisioning Provisioning Congurations Global Management System User ’s Guide Endpoint Administration Setup The following menus mirrors the primary navigation level in the Add Prole window for a V - Series, ViewStation and iPower .
This feature is used to set up accounts to track endpoint usage time. Accounts can be created for a particular group or department. If the account user accesses an endpoint shared by many departments, the usage time can be tracked with the results shown in Call Detail Record.
84 Chapter 6 Account Management Global Management System User ’s Guide Adding an Account 1. Click on Add Account ; a pop up window will appear . 2. Enter the appropriate account name/number and description. 3. Click on OK . The screen will reload and the account information entered will appear on the Account Management screen.
85 Chapter 6 Account Management Global Management System User ’s Guide In order for Global Management System to record account usage in Call Detail Record, Account V alidation must be congured on the endpoint: System Info > Admin Setup > LAN/H.
86 Chapter 7 Reports Global Management System User ’s Guide Global Management System will generate reports of video endpoint usage. The implementation of the report feature is for administrator access to the historical activity of network events.
87 Chapter 7 Reports Global Management System User ’s Guide Calll Detail Record Introduction Global Management System will generate call usage reports for each Polycom video endpoint to that server . These reports can be used for billing purposes or for troubleshooting purposes.
88 Chapter 7 Reports Call Detail Record Global Management System User ’s Guide Call Detail Record for Billing The Call Detail Record Feature can be used to bill back departments for their video usage or , if you are a service provider , customers.
89 Chapter 7 Reports Call Detail Record Global Management System User ’s Guide Generating a Call Detail Record Instructions on creating a report. Details are given below . 1. From the Reports menu, click on “Call Detail Record”. 2. Select Systems for reports 3.
90 Chapter 7 Reports Call Detail Record Global Management System User ’s Guide Generating a Call Detail Record Generate Report If no options are chosen and the Generate Button is clicked on, then the report will be based on the following default settings.
91 Chapter 7 Reports Call Detail Record Global Management System User ’s Guide Interpreting the Report Figure 7.3 Call Detail Record > Report The order given here is the same order for both the html report and the .csv report. The table below describes the meaning of each for report interpretation.
92 Chapter 7 Reports Call Detail Record Global Management System User ’s Guide Interpreting the Report cont Column header Description Chan. cont. NOTE iPower systems show only 0 or 1 for the number of channels, regardless of the actual number of ISDN channels used in an H.
93 Chapter 7 Reports Call Detail Record Global Management System User ’s Guide Exporting Call Detail Record Call Detail Record can be saved as a comma-delimited le and imported to a spread sheet program for further analysis. T o save Call Detail Record: T o save Call Detail Record 1.
94 Chapter 7 Reports Global Management System User ’s Guide Video Network Status Report The Video Network Status Report summarizes details such as how many systems are online, how many systems are being managed. At the top, the report provides information of the overall management status for the video network.
95 Chapter 7 Reports Network Status Report Global Management System User ’s Guide Video Network Status Repor t The table below describes which report features support each device type: Feature ViewS.
96 Chapter 7 Reports Device T racing Global Management System User ’s Guide Device tracing provides diagnostic capabilities in Global Management System. Endpoint activity such as the handling of the remote control or gatekeeper communications is logged when device tracing is enabled.
97 Chapter 8 System Conguration Global Management System User ’s Guide System Conguration Overview Changing the server congurations can be found by clicking on the wrench icon in the top right hand corner of your browser window .
98 Chapter 8 System Conguration Global Management System User ’s Guide Group Administration enables for setting up group permissions. Users of Global Management System can belong to one of the 3 default groups: Administrator , Operator , AR/Billing or a newly created group.
99 Chapter 8 System Conguration Group Administration Global Management System User ’s Guide Adding a Group 1. Click on the Add Group button. A Dialog Box will appear and ask for the required information: name and description. Figure 8.1 Conguration > Group Administration > Add Group 2.
100 Chapter 8 System Conguration Group Administration Global Management System User ’s Guide If an item such as System Management is selected, the permission levels are to View , Perform Device Specic T ask and Manage Device Conguration. Select the level of access for the specied group.
101 Chapter 8 System Conguration Global Management System User ’s Guide On this screen you will be able to add users to access Global Management System. All users have complete access to managing all sections of the program. As the default, the user name: admin can never be deleted from the list.
102 Chapter 8 System Conguration Server Preferences Global Management System User ’s Guide On this screen you will nd the links for Software Update Congurations, ViewStation Status URL, Database compaction and Email server setting.
103 Chapter 8 System Conguration Global Management System User ’s Guide Device Specic Conguration Select the desired device type from the pull-down menu. For all Devices Polling Global Management System polls the devices it is managing, with a polling period specic for each the device type.
104 Chapter 8 System Conguration Server Preferences Global Management System User ’s Guide Device Specific Configuration For Polycom Video Endpoints Default Password If each video endpoint in your organization has the same administrative password, enter the default password information.
105 Chapter 8 System Conguration Server Preferences Global Management System User ’s Guide Device T racing Conguration This new window will set the conguration parameters for the number of devices that can have data logged at one time. The recommended maximum number of devices to be traced at one time is 60.
106 Chapter 8 System Conguration Server Preferences Global Management System User ’s Guide CDR Maintenance Conguration Report conguration enables the user to set the variables for storing CDR data. Archive data older than - How often data is archived and written to disk.
107 Chapter 8 System Conguration Global Management System User ’s Guide A Remote Alert Notication system has been implemented for 24/7 troubleshooting. Due to the high mobility of a system administrator ’s job, the remote alert notication system can inform the administrator of network errors for endpoints.
108 Chapter 8 System Conguration Remote Alert Notication Global Management System User ’s Guide Email Notification Email Notication has been enhanced to be more customizable in alert conguration. This enables the administrator to receive a more tailed remote alert.
109 Chapter 8 System Conguration Remote Alert Notication Global Management System User ’s Guide Email Notification Message Example of Problem System (s) i s/are not respo nding System is o f f.
1 10 Chapter 8 System Conguration Remote Alert Notication Global Management System User ’s Guide Email Notification Here’s an example email that is sent when a user requests for help. An email of a particular type (i.e., help request) will only be sent once for each status change.
1 1 1 Chapter 8 System Conguration Remote Alert Notication Global Management System User ’s Guide SNMP Configuration Figure 8.4 Conguration > Remote Alert Notication > Add SNMP Alert The table above shows what type of messages are sent for each device.
1 12 Chapter 8 System Conguration Remote Alert Notication Global Management System User ’s Guide SNMP Configuration Notication Conguration Message Example of Problem System (s) i s/are n.
Appendix.
1 14 Appendix Appendix Global Management System User ’s Guide Connecting ViewStations to the LAN Make sure that a LAN cable connected from the local area network is connected to the orange connector on the back of your ViewStation. See the V iewStation QuickStart booklet for details.
1 15 Appendix Appendix Global Management System User ’s Guide Enabling Global Management System on the iPower T wo items need to be congured in the iPower system before Global Management System can manage the iPower . • Enable WebRemote in the iPower .
1 16 Appendix Appendix Global Management System User ’s Guide Modem Installation for SoundStation VTX 1000 Device Support The Global Management System (GMS) version 6.10 and above, provides Device Support for SoundStation VTX 1000 conference phones.
1 17 Appendix Appendix Global Management System User ’s Guide System Information Window - V iewStation General T ab This window displays the following System Management information for the selected ViewStation.
1 18 Appendix Appendix Global Management System User ’s Guide System Information Window - V iewStation Interface T ab The type of network connections, associated addresses and network names for the selected ViewStation are revealed in this window .
1 19 Appendix Appendix Global Management System User ’s Guide System Information Window - V iewStation Call Status T ab On this screen you will nd detailed information regarding the video call. Each row represents a channel the ViewStation can potentially use.
120 Appendix Appendix Global Management System User ’s Guide System Information Window - V iewStation Network Stats T ab This window is only active during a call. The Network Statistics screen describes the video and audio protocols used and the rates at which a call travels over the network and to the party you are calling.
121 Appendix Appendix Global Management System User ’s Guide System Information Window - V iewStation Advanced Stats T ab The Advance Network Statistics screen contains information about the status of a call. It describes how fast audio and video is coming in and going out during a call.
122 Appendix Appendix Global Management System User ’s Guide System Information Window - V iewStation FX and EX Advanced Stats T ab The Advance Network Statistics screen contains information about the status of a call. It describes how fast audio and video is coming in and going out during a call.
123 Appendix Appendix Global Management System User ’s Guide System Information Window - V iewStation Video T ab Administrators will be able to view video sent and received by the selected ViewStation and con- rm connection. The video window displays updates approximately once every ve seconds.
124 Appendix Appendix Global Management System User ’s Guide System Information Window - V -S er ie s General T ab This window displays the following System Management information for the selected V -Series.
125 Appendix Appendix Global Management System User ’s Guide System Information Window - V -S er ie s Interface T ab The type of network connections, associated addresses and network names for the selected V - Series are revealed in this window .
126 Appendix Appendix Global Management System User ’s Guide System Information Window - V -S er ie s Call Status T ab This table displays the following Call Status information for the selected V -Series . Field Description Call S tatus For H .323 c alls, one gr een ba ll re presen ts sys tem is in a c all.
127 Appendix Appendix Global Management System User ’s Guide System Information Window - V -S er ie s Network Statistics T ab This table displays the following Network Statistics information for the selected V -Series .
128 Appendix Appendix Global Management System User ’s Guide System Information Window - V -S er ie s Advanced Statistics T ab This table displays the following Advanced Statistics information for the selected V -Series .
129 Appendix Appendix Global Management System User ’s Guide System Information Window - V iaVideo General T ab This window displays the following System Management information for the selected ViaV ideo.
130 Appendix Appendix Global Management System User ’s Guide System Information Window - V iaVideo Interface T ab The type of network connections, associated addresses and network names for the selected ViaV ideo are revealed in this window . Field Description IP Addres s IP Addre ss of comput er hos ting V iaVid eo H.
131 Appendix Appendix Global Management System User ’s Guide System Information Window - V iaVideo Call Status T ab The type of network connections, associated addresses and network names for the selected ViaV ideo are revealed in this window .
132 Appendix Appendix Global Management System User ’s Guide System Information Window - V iaVideo Network Stats T ab This window is only active during a call. The Network Statistics screen describes the video and audio protocols used and the rates at which a call travels over the network and to the party you are calling.
133 Appendix Appendix Global Management System User ’s Guide System Information Window - V iaVideo Advanced Stats T ab The Advance Network Statistics screen contains information about the status of a call. It describes how fast audio and video is coming in and going out during a call.
134 Appendix Appendix Global Management System User ’s Guide System Information Window - V iaVideo Details T ab The type of network connections, associated addresses and network names for the selected ViewStation are revealed in this window .
135 Appendix Appendix Global Management System User ’s Guide System Information Window - iPower General T ab This table displays the following System Management information for the selected iPower . Field Description Site N ame Name o f iPow er uni t LAN Ho st nam e C ompute r nam e ente red in your Window s net work congu ration setti ngs.
136 Appendix Appendix Global Management System User ’s Guide System Information Window - iPower Interface T ab The type of network connections, associated addresses and network names for the selected iPower are revealed in this window .
137 Appendix Appendix Global Management System User ’s Guide System Information Window - iPower Call Status T ab This table displays the following Call Status information for the selected iPower . On this screen you will nd detailed information regarding the video call.
138 Appendix Appendix Global Management System User ’s Guide System Information Window - iPower Network Stats T ab This table displays the following Network Statistics information for the selected iPower . ISDN voice and V oIP call information is not supported here.
139 Appendix Appendix Global Management System User ’s Guide System Information Window - iPower Advanced Stats T ab This table displays the following Advanced Statistics information for the selected iPower .
140 Appendix Appendix Global Management System User ’s Guide System Information Window - iPower QoS T ab Quality of Service is a set of components that allows the differentiation and preferential treatment of network trafc. This table displays the following QoS information for the selected iPower .
141 Appendix Appendix Global Management System User ’s Guide System Information Window - V TX 1 00 0 General T ab This window displays the following System Management information for the selected VTX1000.
142 Appendix Appendix Global Management System User ’s Guide System Information Window - PathNavigator General T ab Field Description System Name T itle entered in the Gatekeeper Description eld .
143 Appendix Appendix Global Management System User ’s Guide System Information Window - MGC General T ab Field Description System Name Name describing the selected MGC Comput er Nam e Comput er nam e of M GC IP Addres s IP Addres s of t his MG C MCU St atus Indicates there is an error or warning occurring with the MGC.
144 Appendix Appendix Global Management System User ’s Guide System Information Window - W eb Commander General T ab Field Description System serve r stat us A 3-digit intege r resu lt cod e of the at tempt to unders tand a nd sat isfy the re quest.
145 Appendix Appendix Global Management System User ’s Guide System Information Window - Other Device General T ab Field Description System serve r stat us A 3-digit intege r resu lt cod e of the at tempt to unders tand a nd sat isfy the re quest.
146 Appendix Appendix Global Management System User ’s Guide System Information Window - V ideo endpoints Alerts T ab Errors This column will list errors occurring with this system. The possible error types are as follows: Error T ypes Lost Gatekeeper The video endpoint cannot nd the gatekeeper that it normally registers with.
147 Appendix Appendix Global Management System User ’s Guide System Information Window - MGC Alerts T ab Error System Y es indicates there is a major error occurring with the MGC inherent to the unit itself not stemming from the card. Please consult the MGC Administrator User Guide for troubleshooting information.
148 Appendix Appendix Global Management System User ’s Guide ISDN Information Service Prole Identiers Service Prole Identiers (SPIDs) are only allocated by service providers in the United States and Canada.
149 Appendix Appendix Global Management System User ’s Guide ISDN Cause Codes Cause Code Cause Description Denition 1 Unassigned number The switch received the sent ISDN number in the correct format; however , no destination equipment uses the number .
150 Appendix Appendix Global Management System User ’s Guide ISDN Cause Codes Cause Code Cause Description Denition 29 Facility rejected The network cannot provide facility requested by the user . 30 Response to ST A TUS ENQUIRY The prior receipt of a status inquiry message generated the status message.
151 Appendix Appendix Global Management System User ’s Guide ISDN Cause Codes Cause Code Cause Description Denition 63 Service or option not available, unspecied An unspecied reason prevents the network or remote equipment from providing the requested service option.
152 Appendix Appendix Global Management System User ’s Guide ISDN Cause Codes Cause Code Cause Description Denition 96 Mandatory information element is missing The receiving equipment received a message that did not include one of the mandatory information elements.
153 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: General Setup General Setup ViewStation Field T ype Meaning Auto Answer Checkb.
154 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: H.323 Gatekeeper ViewStation Field T ype Meaning Use Gatekeeper Radio Button Used to enable, disable or congure an H.
155 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: H.323 QoS ViewStation Field T ype Meaning Used Fixed Ports Chec.
156 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Address Server ViewStation Field T ype Meaning Serve r I.
157 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Address Advanced Preferences ViewStation Field T ype Meaning Primar y Cal l T ype Choice Drop Down Menu The d efault call type for addres s boo k ent ries with multi ple ca ll ty pe ch oices .
158 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Address Dialing Rules 1 ViewStation Field T ype Meaning Number of Digits in Extension User Dened V alue Sets the nu mber of di gits in the dial ing e xtens ion.
159 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Management GMS Setup ViewStation Field T ype Meaning T ime Dif ference f rom GMT Drop Down Menu T ime dif ference from w here the V iewStati on is insta lled a nd Gr eenwi ch Me an Tim e (GM T).
160 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Management Contact Information ViewStation Field T ype M.
161 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: Phone/Audio Phone/Audio ViewStation Field T ype Meaning Mute Auto Answe r Call.
162 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: Video / Camera Cameras ViewStation Field T ype Meaning Snaps hot Ca mera Radio Bu ttons Sel ect th e cam era u sed f or sna pshot s.
163 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: Video / Camera Cameras ViewStation Field T ype Meaning Prima ry Cam era Radio Buttons Primary Camera: Select the primary camera used each the ViewStation is powered on.
164 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: Security Security ViewStation Field T ype Meaning Admin Passw ord User Dened V alue The password used to access the ViewStation web interface screen.
165 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: General Settings System Settings V -Series Field T ype Meaning Maximum T ime in Call User Dened Field Maximum number of minutes allowed for call length.
166 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: General Settings Home ScreenSettings V -Series Field T ype Meaning Dialing Display Pull down menu Dialing entry eld - Includes the dialing entry eld on the Home screen.
167 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: General Settings Security V -Series Field T ype Meaning Admin Password User Dened Field The password used to access the V -Series web interface screen.
168 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Video Network :: IP Network H.323 Settings V -Series Field T ype Meaning Enable IP H.323 Checkbox option Checked - Enables IP dialing.
169 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Video Network :: IP Network Firewall V -Series Field T ype Meaning Fixed Ports Checkbox option Checked: Enables the use of xed ports on this system.
170 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Video Network :: ISDN BRI Protocol ISDN BRI Protocol V -Series Field T ype Meaning Enable ISDN H.320 Checkbox option Checked - Enables ISDN dialing.
171 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Global Services Directory Servers V -Series Field T ype Meaning Global Directory.
172 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Monitors Monitors V -Series Field T ype Meaning Monitor 1 Pull Down Menu Monitor 2 Pull Down Menu PIP Pull Down Menu The PIP (Picture in Picture) allows the near site to adjust near-camera views while in a call.
173 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Cameras Cameras V -Series Field T ype Meaning Far Control of near camera Checkbox option Species whether the far site can control the position of the near-site camera.
174 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Audio Settings Audio Settings V -Series Field T ype Meaning Sound Effects V olume Pull Down Menu Sets the volume level of the ring tone and user alert tones.
175 Appendix Appendix Global Management System User ’s Guide Line Outputs Level Pull Down Menu Sets the volume level for the line with which it is associated. Master Audio V olume Pull Down Menu Sets the volume level for audio from the far site. Midrange Speaker Pull Down Menu Species whether to use the system’s built-in midrange speaker .
176 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: LAN Properties LAN Properties V -Series Field T ype Meaning Connect to my LAN Checkbox option Species whether the system is part of the LAN.
177 Appendix Appendix Global Management System User ’s Guide WINS Server User Dened Field or Auto Populated with DHCP Displays the WINS server currently assigned to the system. If the system does not automatically obtain a WINS server IP address, enter one here.
178 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Global Services Dialing Rules V -Series Field T ype Meaning Number of Digits in Extension User Dened V alue Sets the number of digits in the dialing extension.
179 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Global Services Account V alidation V -Series Field T ype Meaning Require Account Number to Dial Checkbox option Checked - Enables account validation feature.
180 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: General :: Call Preferences Automatic Answer iPower Field T ype Meaning Answer inco ming video ca.
181 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: General :: Logon and Security Logon iPower Field T ype Meaning Standard Windows Logon Radio butto.
182 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: General :: Logon and Security Logon iPower Field T ype Meaning Standard Windows Logon Radio butto.
183 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: General :: Logoff and Standby Logoff iPower Field T ype Meaning Show logoff reminder after call Check box Species that the system should remind the user to log off at the end of each call.
184 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: General :: Monitor Monitor iPower Field T ype Meaning Use second monitor Check box Check the box if your system uses a second monitor . The system automatically sets the second monitor ’s type (NTSC or P AL) to match the main camera type.
185 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: ISDN :: ISDN Conguration Conguration iPower Field T ype Meaning Allow ISDN calls on this system Check box Check this box to allow ISDN calls to be made to and from this system.
186 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: ISDN :: ISDN Bandwidth Bandwidth iPower Field T ype Meaning Standard Radio button Rate used when a user chooses Standard as the bandwidth for a call.
187 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: ISDN :: IMUX Setup IMUX Setup iPower Field T ype Meaning IMUX type Pull Down menu None The external network device does not use rate codes, or users prefer to dial the code themselves.
188 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: ISDN :: Gateway Setup Gateway Setup iPower Field T ype Meaning Use gateway for outgoing ISDN and voice calls Pull Down menu Specify whether to use a near-end gateway as the default for all outgoing calls.
189 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: LAN :: LAN Conguration LAN Conguration iPower Field T ype Meaning Allow LAN (H.323) calls on this system Check box Lets the system make LAN calls, provided there is a LAN connection and TCP/IP has been congured.
190 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: LAN :: LAN Bandwidth Outgoing Call Bandwidth iPower Field T ype Meaning Standard Pull down menu Bandwidth used when the user chooses to make a call at the Standard rate.
191 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: Audio :: Audio Preferences Audio algorithm for ISDN (H.320) and LAN (H.323) calls iPower Field T ype Meaning Audio algorithm for ISDN calls Pull down menu Please refer to the iPower administrator guide for the specics of each protocol.
192 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: Video :: Video Preferences Video Algorithm iPower Field T ype Meaning Video algorithm for ISDN calls Pull down menu This video algorithm determines the encoding law used on calls over an ISDN network.
193 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: Video :: Cameras and Video Sources :: Main Camera Main Camera to Use iPower Field T ype Meaning Standard main camera Radio button Standard main camera refers to the camera that is attached to the front of the computer unit.
194 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: Video :: Camera Control and VCR Camera Control iPower Field T ype Meaning Allow far-end sites to control the camera on this system Check box Lets participants at the other site move your camera, if their system supports this feature.
195 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: Directory :: Directory Options Directory Options iPower Field T ype Meaning Local Directory (store on system) Radio button Species that users can make calls from a directory located on this system.
196 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: Utilities :: File T ransfer File T ransfer iPower Field T ype Meaning Allow incoming le transfers during a conference. Check box Allows les to be transferred from another system.
197 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: Utilities :: Network Management Network Management iPower Field T ype Meaning Allow WebRemote Management Check box Allows administrators to congure and manage the system using a web browser .
198 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: Utilities :: Internal Multipoint Default Multipoint Preference iPower Field T ype Meaning PathNav.
199 Appendix Appendix Global Management System User ’s Guide SNMP MIB POL YCOM-GMS-MI B DEFI NITION S ::= BEGIN IMPOR TS Enterprise s FROM RFC1 155-SMI OBJECT -TYPE FROM RFC- 1212 DisplayStr ing FRO.
200 Appendix Appendix Global Management System User ’s Guide SNMP MIB - - - - - - - - - - - - -- GM S Node V ariables -- - - - - - - - - - - - polyc omGMSN umber OfMana gedNod es OBJEC T -TYPE SYNT AX INTEGER ACCESS read-on ly ST A TUS mandatory DESCRIPTIO N “T otal numb er of manag ed nod es in the GM S data base.
201 Appendix Appendix Global Management System User ’s Guide SNMP MIB -- - - - - - - - - - - -- -- Tra p Den itions -- -- - - - - - - - - - - nodes Inacti ve TRAP-TYPE ENTERPRISE polycom GMS V ARIABL ES { polyc omGMSN odesIn activ e } DESCRIPTIO N “Indicates the i nacti ve nod es thr eshold has b een h it.
202 Appendix Appendix Global Management System User ’s Guide Communication Service Ports used for Polycom Management Software applications Communication across the network for Polycom products requires the usage of certain Internet service ports. Global Management System communicates with the web client, video devices and other services.
203 Appendix Appendix Global Management System User ’s Guide Global Management System to / from ViewStation model Direction Protocol Ports Purpose Global Management System à video devices HTTP: TCP.
204 Appendix Appendix Global Management System User ’s Guide Global Management System to /from Other Devices (EP) Direction Protocol Ports Purpose Global Management System à endpoint HTTP: TCP , Ar.
205 Appendix T roubleshooting Guide Global Management System User ’s Guide Running Global Management System How do I calculate Greenwich Mean Time offset? Click on date and time in the control panel on your computer . A pull down menu will state what the GMT of fset is at your location.
206 Appendix T roubleshooting Guide Global Management System User ’s Guide Installation Manager URL During installation I was prompted to enter a URL address for my server , however my server has multiple addresses.
207 Appendix T roubleshooting Guide Global Management System User ’s Guide System Management Call Status How can my video endpoint be in a call when the line status shows a red arrow pointing down? If the video endpoint is congured to use both IP and ISDN, it can still make IP calls even if the ISDN line is down.
208 Appendix T roubleshooting Guide Global Management System User ’s Guide Search Searches take a long time. How can I decrease the time it takes to search for systems? Y ou can decrease the amount of time Search takes by limiting the range to only the addresses that your endpoints are actually using.
209 Appendix T roubleshooting Guide Global Management System User ’s Guide The endpoint appears in the Global Directory as a registered entry , however it does not appear in the System Management list.
210 Appendix T roubleshooting Guide Global Management System User ’s Guide Software Update Software Update Now doesn’t work. I get the following status: “Failed”, “Location Unspecied” and “File does not exist” . LOCA TION UNSPECIFIED: The softupdate.
21 1 Appendix T roubleshooting Guide Global Management System User ’s Guide POL YCOM Support If you have any other questions on Global Management System, contact us at: 1.
212 Index Index Global Management System User ’s Guide tion Window: Details T ab ViaV ideo 134 Device Specic Conguration 102, 103–105, 105 Device T racing 23, 33, 102, 105, 96 Dynamic Addres.
213 Index Index Global Management System User ’s Guide Information Window: Interface T ab iPower 6, 24, 31, 35, 103, 141 Enabling Global Management System 1 15 Global Directory 60 iPower Admin Setup Menu 82.
214 Index Index Global Management System User ’s Guide SNMP Conguration 1 1 1–1 13 Reports 23, 24, 98 Call Detail Record 86, 87–93 Network Status Reports 86, 94–95 Requesting Help 95 S Send Message 35 Server Date/T ime.
215 Index Index Global Management System User ’s Guide Summary T ab 142 Video T ab 123 VSX7000 124–128 System Management 22, 24, 25–36 Add System 30, 31–32 Adding an iPower 31 Adding an Other .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Polycom DOC2091A è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Polycom DOC2091A - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Polycom DOC2091A imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Polycom DOC2091A ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Polycom DOC2091A, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Polycom DOC2091A.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Polycom DOC2091A. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Polycom DOC2091A insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
