Manuale d’uso / di manutenzione del prodotto IVS-H125P del fabbricante Planet
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H.264 Internet V ideo Server IVS-H125 / IVS-H125P.
User ’s Manual of IVS-H125 Series 2 Copyright Copyright © 2012 by PLANET T echnology Corp. All right s reserved. No p art of this publication may be reproduced, transmitted, transcribed, stored in .
User ’s Manual of IVS-H125 Series 3 Safety This equipment is desig ned with the utmost care for the safety of those who in stall and use it. However , special attention must be paid to the dangers of electric sho ck and static electricity when workin g with electrical equipment.
User ’s Manual of IVS-H125 Series 4 T able of Content s Chapter 1. Product Introduction ..................................................................................... 6 1.1. Package Contents ...................................................
User ’s Manual of IVS-H125 Series 5 6.2.1. Picture ........................................................................................ 47 6.2.2. PTZ Setting ............................................................................... 48 6.2.
User ’s Manual of IVS-H125 Series 6 ct. Chapter 1. Product Introduction 1.1. Package Content s The following items should be contained in the p ackage: Video Server unit x 1 Quick Installati.
User ’s Manual of IVS-H125 Series 7 Full frame rate in all resolutions This video server supports H.26 4, MPEG-4, and JPEG compre ssion formats and delivers excellent picture quality in 4CIF resolutions, at 30/25 (NTSC/PA L) frames per second (fps).
User ’s Manual of IVS-H125 Series Flexible inst allation and Optional inst allation with Media Converter Ch assis (IVS-H125 only) The IVS-H125 is ONVIF-compliant and therefore inte roperable with ot.
User ’s Manual of IVS-H125 Series 9 1.3. PRODUCT FEA TURES ¾ V ideo / Audio z H.264 / MPEG-4 and M-JPEG video compression si multaneously z Simultaneous multi-stream support z Up to 30/25 (NTSC/P A.
User ’s Manual of IVS-H125 Series 10 1.4. Product S pecification Model IVS-H125 IVS-H125P Image Video Compression H.264 / MPEG-4 / M-JPEG Video Re solution 4CIF(D1), CIF , QCIF Frame Rate 30/25 (NTS.
User ’s Manual of IVS-H125 Series 11 Power Requirement 5V DC, 2A IEEE 802.3af Class 3 Power Output: 12V DC, 0.4A Power Consumption 4W (Max.) Operating T emperatur e 0 ~ 40 Degree C Operating Humidit.
User ’s Manual of IVS-H125 Series 12 Chapter 2. Hardware Interface 2.1. Lef t-hand side Panel DI/DO/RS-485 This IVS-H125 and IVS-H125P provide a general I/O terminal block with one digital input and one output for device contro l.
User ’s Manual of IVS-H125 Series 13 2.2. Right-hand side Panel IVS-H125 IVS-H125P 5V DC IN (IVS-H125 only ) The input power is 5V DC. Note: ONL Y use packa ge power adapter supplied with the pro duct. Otherwise, the product may be damaged. 12V DC Out (IVS-H125P only ) The IVS-H125P provides 12V DC out through power jack to analog camera.
User ’s Manual of IVS-H125 Series 14 again. Micro SD Card Slot User can insert a micro SD card into this slot for recording. 2.3. Hardware Inst allation 2.3.1 St and-alone Installation T o install an IVS-H125 a nd IVS-H125P stand-alone, on a desktop or shelf, simply complete the following s teps: 1.
User ’s Manual of IVS-H125 Series 15 2.3.2 Chassis Inst allation and Rack Mounting (IVS-H125 only) To install the Video Server in a 10-inch or 19-inch with standard rack, follow the instructions described below. 1. Place your IVS-H125 on a hard flat surface, with the front panel p ositioned towards your front side.
User ’s Manual of IVS-H125 Series 16 Figure 2-2 Mounting the Chassis in a Rack 2.3.3 W all Mount Inst allation There are two wall holes on the rear of IVS-H125 and IVS-H125P that allows the video server can be easily inst alled for wall mounti ng.
User ’s Manual of IVS-H125 Series 17 1. Screw the DIN-Rail on the IVS-H125 a nd IVS-H125P . 2. Lightly press the button of DIN-Rail into the track. .
User ’s Manual of IVS-H125 Series 18 Chapter 3. Initial Utility Installation This chapter show s how to quick set up your H.264 Internet V ideo Server .
User ’s Manual of IVS-H125 Series 19 5. Please click “ Inst all ” to start the inst allation..
User ’s Manual of IVS-H125 Series 20 6. Please click “ Finish ” to complete the installatio n and launch program immediately . 7. Insert the bundled CD into the CD-ROM dr ive to launch the auto-run program. Once completed, a welcome menu scre en will appear .
User ’s Manual of IVS-H125 Series 21 10. Please click “ Next ” to install with original settings, o r you may click “ Change… ” button to modify the install folder then pres s “Next” to continue. 11. Please click “ Inst all ” to sta rt the installation.
User ’s Manual of IVS-H125 Series 22 12. Please click “ Finish ” to complete the inst allation and launch program immediately . 3.1. Prep aration When you installed the camera on a LAN enviro nme nt, you may execute PLANET IP Wizard II to discover camera’s IP address and set u p related parameters in the camera.
User ’s Manual of IVS-H125 Series 23 View If PLANET IP Wizard II finds network devices, Vi ew button will be available. Please select the device you want to view and click the Vi ew button. Then you could see the v ideo from camera directly . Furthermore you could do uble click the left button of mouse to link to the network device by browser .
User ’s Manual of IVS-H125 Series 24 In case you want to change the IP related paramete rs of wi red interface, please select the device you want to configure and click the LAN button.
User ’s Manual of IVS-H125 Series 25 that provides NOTE: Please notice that MS Windows 2000 does not support UPnP feature. accordingly . Click “ << ” button will go back to previous p age. The default user name and p assword are both “ admin ”.
User ’s Manual of IVS-H125 Series 26 Chapter 4. Installation Guide 4.1. System Requirement s The Internet Camera can be monito ring on all of Windows operating system that sugg est with system requirment below in order to got better video perfo rmance.
User ’s Manual of IVS-H125 Series 27 4.2. Before Y ou Begin The Internet Camera can be co nfigured with your Web Browser . Before configure, please make sure your PC is under the same IP segment with Internet Camera. Connecting to Internet Camera z Use the following procedure to est ablish a connection from your PC to the Internet Camera.
User ’s Manual of IVS-H125 Series 28 After logged on, you sho uld see the following messages at the top of Internet Explorer: Click on the message, and click Run Add-on When you see this message, click Run ’ to install required ActiveX control After the ActiveX control was installed a nd run, the first image will be displayed.
User ’s Manual of IVS-H125 Series 29 Chapter 5. Web Configuration for Live View 5.1. Live View S t art-up screen will be as follow no matter an ordinary us ers or an administrator .
User ’s Manual of IVS-H125 Series 30 2-W ay Audio: The Video Server su pports 2-way audio function. User can chose to enable or di sable this function by toggling the icon below : Disable audio uploading function.
User ’s Manual of IVS-H125 Series 31 Recording List Files list inside the SD Card. Event Server Setup FTP/TCP/HTTP/Samba server for event Event Schedule Configure the schedule while event triggered. Streaming Protocol: User can select proper streaming protocol accordin g to networking environm ent.
User ’s Manual of IVS-H125 Series 32 5.2.1. Digit al Zoom Click Digit al Zoom to active this function as above. User can drag or scale the box over the video to adjust zoom ratio and position. 5.2.2. Snap shot Click Snapshot to activate this function.
User ’s Manual of IVS-H125 Series 33 5.2.3. Record Click Record to activate this function. Press Record button to start recording. The video file is saved as ASF format into your local PC.
User ’s Manual of IVS-H125 Series 34 5.2.4. V olume Click V olume to activate this function . Th ese have two control bars for speaker and microphone volume. Scroll this control bar to adjust the audio attribute. Check the volume mute will m ute the speaker output.
User ’s Manual of IVS-H125 Series 35 Chapter 6. Configuration & Operation 6.1. Network Configuration 6.1.1 Network This section provides the menu of co nn ecting the device through Ethernet cable. MAC address Display the Ethernet MAC address of th e device.
User ’s Manual of IVS-H125 Series 36 separated by periods, for example: 192. 168.0.200 Subnet Mask Subnets allow network traffic betw een host s to be separated based on the network's configuration. In IP net working, traffic takes the form of packets.
User ’s Manual of IVS-H125 Series 37 6.1.2. IPv6 function Internet Protocol version 6 (IPv6) is called the “I P Next Generation” (IPng), which is designed to fix the shortcomings of IPv4, such as dat a securi ty and maximum number of user addre sses.
User ’s Manual of IVS-H125 Series 38 HTTPS T o enable or disable the HTTPS service here. Note that the HTTPS function of this device is not only encrypted the web content but also audio/video data. Port Choose the HTTPS port. The default val ue is 443.
User ’s Manual of IVS-H125 Series 39 more information. DDNS: T o enable or disable the DDNS service here. Server name: Choose th e built-in DDN S server . DDNS Host: The domain name is applied of this device. User Name: The user name is used to log into DDNS.
User ’s Manual of IVS-H125 Series 40 6.1.5. PPPoE PPPoE: Stands for Point to Point Protocol over Ethernet A standard builds on Ethernet and Point-to-Point netwo rk protocol. It allows Internet camera connects to Interne t with xDSL or cab le connecti on; it can dial up your ISP and get a dynamic IP address.
User ’s Manual of IVS-H125 Series 41 6.1.6. Streaming RTSP is a streaming co ntrol protocol, and a starting point for negotiating transports such as RTP, multicast and Unicast, and for negotiating codecs. RT SP can be considered a "remote control" for controlling the media stream delivered by a media server.
User ’s Manual of IVS-H125 Series 42 procedure: currently ) 2. Use the following URL to access: rtsp://host/mpeg 4/media.3gp Where host is the host name or IP address of the cam era. Compatible 3G mobile phone: Please contact your dealer to get the approved list of compat ible 3G phone.
User ’s Manual of IVS-H125 Series 43 Port Range: The port range will ope n in NAT router. External IP address: Show the IP address and port for WAN access through Internet. If NAT traversal is configured succes sfully, user can use this I P address and port to access this device.
User ’s Manual of IVS-H125 Series 44 ONVIF To enable or disable the O NVIF interface here. Version Currently, the V1.0 or V1.01/1.02/V2.0/V2.1.1 is available. 6.1.10. IP Filter You can enter different user’s IP address which are allowing enter or denying by the device.
User ’s Manual of IVS-H125 Series 45 6.1.1 1. IP Notification In case the IP address i s changed, system is abl e to send out a n email to alert someone if the function is enabled. SMTP Notification (e-mail): If enable this function, then the “ Send to “ and “ Subject ” fiel d need to be filled.
User ’s Manual of IVS-H125 Series 46 URL: Type the server name or the IP address of the HTTP server HTTP Login name: Type the user name for the HTTP server. HTTP Login Password: Type the password for the HTTP server. Proxy Address: Type the server name or the IP address of the HTTP Proxy.
User ’s Manual of IVS-H125 Series 47 6.2. Adjust Camera Configuration Use this menu to set the function of the camera of V ideo Server 6.2.1. Picture Color Level Large value will be colorful. Brightness: Large value will brighten camera. Contrast: Large value will contrast camera heavil y.
User ’s Manual of IVS-H125 Series 48 6.2.2. PTZ Setting This page allow u ser to modify the RS485 interface according to the P/T scan ner . Camera Protocol: This device can connect to a PTZ camera or speed dome camera and controls them thru RS485 interface.
User ’s Manual of IVS-H125 Series 49 6.2.3. Preset Setting This page pro vides the edit tool to modify or delete the “Preset Setting” item by item.
User ’s Manual of IVS-H125 Series 50 6.2.4. Privacy Mask Use this page to specify pri vacy mask window 1 to window 8 and set the name and gray level for selected window . Add and Delete To add or delete the privacy mask windows, user can spe cify up to 7 windows to mask the video captured by this device.
User ’s Manual of IVS-H125 Series 51 6.2.5. PTZ Setting This page allow u ser to modify the RS- 485 interface according to the P/T scann er . Camera Protocol This device can connect to a PTZ camera or speed dome camera and controls them thru RS-485 interface.
User ’s Manual of IVS-H125 Series 52 OSD Back Control commands for Ba ck function. OSD Up Control commands for Up function. OSD Down Control commands for Do wn function. OSD Left Control commands for Lef t function. OSD Right Control commands for Ri ght function.
User ’s Manual of IVS-H125 Series 53 6.2.6. Preset Setting This page pro vides the edit tool to modify or delete the “Preset Setting” item by item. 6.2.7. T our Setting Up to 64 positions can be preset, and th e camera can be programming to move to the preset position sequentially .
User ’s Manual of IVS-H125 Series 54 Tour Name The group name of the sequence of camera tour. The maximum number of camera tour is 16. Running Enable or disable this camera tour. Preset Set the sequence of the tour. Maxim um 16 points can be assigned.
User ’s Manual of IVS-H125 Series 55 Device title: You can enter the name of this unit here. It’s very useful to identify the specific device fr om multiple units.
User ’s Manual of IVS-H125 Series 56 Server Date & Time: Displays the date and time of the device PC Time: Displays the date and time of the connected PC Synchronize wi th PC : Click this option.
User ’s Manual of IVS-H125 Series 57 6.3.3. Maintenance Default Settings (Include the network setting): Recall the device hard factory default settings. Note that click this button will reset all device’ s parameters to the factory settings (including the IP address).
User ’s Manual of IVS-H125 Series 58 3. Disable Motion Detection function. 4. Select “ Firmware name ” 5. Select the Firmware binary file. Note: That it must make sure that the Firmware only applies to this d evice, once up date, it will be burned into FLASH ROM of system.
User ’s Manual of IVS-H125 Series 59 6.4. V ideo This device provides more video profil es as below to support dif ferent request to each client simultaneo usly . Each user can choose his pref erred video profile as his reque st independently . 6.4.
User ’s Manual of IVS-H125 Series 60 6.4.2. V ideo Profile There are H.264, MEPG4 and MJEPG encode r modes in this profile. Name: T o assign a name to the selected profile. Video T ype: There are three video types: H.264, MPEG4 and MJ PEG . Resolution: There are three resolutions in each profile: 4CIF , CIF and QCIF .
User ’s Manual of IVS-H125 Series 61 versus video quality under the limited bandwi dth. GOP Con trol: Defines the Intra/Inter-frame ( I/P) ratio of this profile. For example, set the GOP to 30, then the video stream will have one Intra-frame every 30 frames.
User ’s Manual of IVS-H125 Series 62 6.4.3. ROI ROI means Region of Intere st. Use this page to specify location of ROI windows. Only the maximum resolution profiles can be defined a s ROI. In this model, the default ROI windows are profile 1 and 2.
User ’s Manual of IVS-H125 Series 63 Audio T o enable or disable audio function. Audio type T o select G71 1 or G726 for audio coding. Audio Mode T o select Simplex or Full duplex (2 -way audio) mode. Input Gain T o adjust gain of input audio. Output Gain T o adjust gain of output audio.
User ’s Manual of IVS-H125 Series 64 Vie wer Login: Select “Anonymous” to allow any one viewing the video once connected. Otherwi se, only users in dat abase can view the video after login. Access Right: Administrator can access every function in this device.
User ’s Manual of IVS-H125 Series 65 6.7. E-Mail Configuration You may setup SMTP mail parameters for further operation of Event Schedul e. That’s, if users want to send the alarm message out, it will need to configure parameters here and also add at least one event schedul e to enable event triggering.
User ’s Manual of IVS-H125 Series 66 E-mail Subject T ype the subject/title of the e-mail. 6.8. Object Detection Use this menu to specify motion detection wi ndow 1 to window 10 and set the conditions for detection while observing a captured image. Add and Del: T o add or delete the motion windows.
User ’s Manual of IVS-H125 Series 67 even small objects trigg er motion detection too. Generally speaking, the smaller size will be easier to trigger event. Sensitivity Defines the sensitivity value of mo tion detection. The highe r value will be more sensitivity .
User ’s Manual of IVS-H125 Series 68 6.10. S torage Configuration This page shows the stat us of attached SD card and Samba server. You may setup related parameters to manage the attached SD card or Samba server also. 6.10.1. SD Card Enable automatic disk cleanup Delete old recorded files while the conditions are re ached as below .
User ’s Manual of IVS-H125 Series 69 6.10.2. SAMBA Server This page shows the status of SAMBA server. Y ou may setup related param eters to manage the remote SAMBA server. Host T ype the SAMBA server domain name or the IP address of the SMTP server .
User ’s Manual of IVS-H125 Series 70 6.1 1. Continuous Recording The camera can continuou sly record video stream int o files and save them to attached SD card or remote SAMBA server. Continuous Recording Enable or disable this function. Record File T ype Choose a video profile to record.
User ’s Manual of IVS-H125 Series 71 6.12.2. Continuous Recording List This page only shows the continuous recording f iles whi ch stored in SD card or remote SAMBA server.
User ’s Manual of IVS-H125 Series 72 6.13. Event Server Configuration 6.13.1 FTP Server You may setup FTP parameters for further operation of Event Schedule.
User ’s Manual of IVS-H125 Series 73 6.13.2. FTP Server In addition to send video file to FTP server, the device also can sen d event message to specified TCP server. Name User can specify multiple TCP se rvers as wish. Therefore, user needs to specify a name for each TCP serve r setting.
User ’s Manual of IVS-H125 Series 74 6.13.3. HTTP Server The device also can send event mess age to specified HTTP serv er. Name User can specify multiple HTTP se rvers as wi sh. Therefore, user needs to specify a name for each HTTP server setting. URL Type the server name or the IP address of the HTTP server.
User ’s Manual of IVS-H125 Series 75 6.13.4. SAMBA Server The device also can send video stream to specif ied SAMBA server. Most of the time, the SAMBA server will be another PC or NAS server. Name User can specify multiple HTTP se rvers as wish. Th erefore, user needs to specify a name for each HTTP server setting.
User ’s Manual of IVS-H125 Series 76 6.14. Event Schedule Configuration This menu is used to specify the schedule of Event or Schedule Trigger an d activate the some actions provided by this device. Where the Sch edule Trigger will be activated by user-define interval without event happened.
User ’s Manual of IVS-H125 Series 77 Example1. Send file to FTP server by m otion triggered always: Step 1 Select event trigger Step 2 Enable time: start from 00: 00 to 24:00 every day Step 3 T rigg.
User ’s Manual of IVS-H125 Series 78 Example2. Send file to E-Mail server by motion trig gered from Friday 18:00 to Saturday 06:00 Step 1 Select event trigger . Step 2 Enable time: sta rt from Friday 18:00 and keep work in 12 hours, so it will stop on Saturd ay 06:00.
User ’s Manual of IVS-H125 Series 79 Example3. Enable V oice Alert every 10-minute duri ng 18:00 to 24:00 from Monday to Friday . Step 1 T ype: Select schedule trigger and interval is 10-minute. Step 2 Enable T ime: Select Monday to Friday , and set start time from 18:00 and keep work in 6 hours.
User ’s Manual of IVS-H125 Series 80 6.15. Record Configuration User can choose the type of record file for event or schedule appli cation. Record File T ype Choose AVI or JPEG file format for record file. Record File Prefix Define the prefix of recorded filename.
User ’s Manual of IVS-H125 Series 81 6.16. Port S t atus User can check the status of digital input and output (DIDO ). Input St atus Show either inactive or active.
User ’s Manual of IVS-H125 Series 82 Chapter 7. PLANET DDNS Application 7.1. Configure PLANET DDNS step s: Step 1 Enable DDNS option through accessing web page of ICA-2200 . Step 2 Select on DDNS server provide, and regist er a n account if you do not use yet.
User ’s Manual of IVS-H125 Series 83 Chapter 8. Alarm I/O Connector Some features of the Camera can be activat ed by an external sensor that senses phy sical changes in the area devi ce is monitoring. These chan ges can include intrusio n detection or certain physical change in the mon itored area.
User ’s Manual of IVS-H125 Series 84 Explanation of External I/O Circuit Diagram: CAUTION ! • THE LOW VOLTAGE/CURRENT CIRCUITS AND HIGH VOLTAGE/ CURRENT CIRCUIT S ARE IN THE NETWORK CAMERA CIRCUIT. THE Q U ALIFIED ELECTRICIAN SHOULD DO THE WIRING NOT BY YOURSELF.
User ’s Manual of IVS-H125 Series 85 Chapter 9. PING IP Address The PING (stands for Packet Internet Groper) co mmand is used to detect whether a specific IP address is accessible by s endin g a packet to the specific addr ess and waiting for a reply.
User ’s Manual of IVS-H125 Series 86 Chapter 10. Bandwidth Estimation The frame rate of video transmitted from the device depends on connection band width between client and server, video resolution, codec type, and quality setting of server. Here is a guideline to help you roughly estimate the bandwidth requirements for your device.
User ’s Manual of IVS-H125 Series 87 Chapter 11. Configure Port Forwarding Manually The device can be used with a router. If the dev ice wants to be accessed from the WAN, its IP address needs to be setup as fixed IP ad dress, also the port forwarding or Virtua l Server function of router needs to be setup.
User ’s Manual of IVS-H125 Series 89 Your WAN IP Address will be listed here. 3. Open/set Virtual Server Ports to enable remote image v iewing The firewall security features built into the rout er and most routers prev ent users from acce ssing the video from the device over the Internet.
User ’s Manual of IVS-H125 Series 90 how to open ports. Enter valid ports in the Virtual Server section of your router. Please make sure to chec k the box on this line to enable settings. Then the device c an be access from WAN by the router’s WAN IP Address.
User ’s Manual of IVS-H125 Series 91 Chapter 12. Power Line Frequency COUNTR Y VOL T A G E FREQUENCY COMMENTS Argentina 220V 50 Hz *Neutral and li ne wires are reve rsed from that used in Australia and elsewher e. Australia 230V* 50 Hz *Outlet s typically con trolled by ad jacent switch .
User ’s Manual of IVS-H125 Series 92 United S tates of America 120V 60 Hz.
User ’s Manual of IVS-H125 Series 93 Chapter 13. 3GPP To use the 3GPP function, in addition t o previous section, you might need more informat ion or configuration to make this function work.
U s e r ’ s M a n u a l o f I V S - H 1 2 5 S e r i e s 94 Chapter 14. Troubleshooting & Frequently Asked Questions Question Answer or Resolution Features The video and audio code c is adopted in the device. The device utilizes H.264, MPEG4 and JPEG triple compression to providing high quality images.
U s e r ’ s M a n u a l o f I V S - H 1 2 5 S e r i e s 95 • Antivirus software on the PC might interfere with the setup program. Disable the firewall of the antivirus softwar e during setting up this device. • Check the firewall setting of your PC or Notebook.
U s e r ’ s M a n u a l o f I V S - H 1 2 5 S e r i e s 96 correct p ort number of Network Camera. • When you use DDNS, you need to set Default Gateway and DNS server address. • If it’s not working after above procedure, reset Network Camera to default setting and installed it again.
U s e r ’ s M a n u a l o f I V S - H 1 2 5 S e r i e s 97 enabled. • Audio will consume 32 kbps. Disa ble audio to imp rove video. Your Internet connection may not have enough bandwidt h to support streaming audio from the device. Image Transfer on e-mail or FTP does not work.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Planet IVS-H125P è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Planet IVS-H125P - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Planet IVS-H125P imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Planet IVS-H125P ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Planet IVS-H125P, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Planet IVS-H125P.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Planet IVS-H125P. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Planet IVS-H125P insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
