Manuale d’uso / di manutenzione del prodotto MLX-28D del fabbricante AT&T
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AT&T MERLIN LEGEND™ Communications System MLX-10D™, MLX-28D™, and MLX-20L™ Digital/ISDN Display Telephones User's Guide.
Copyright © 1991 AT&T AT&T 555-610-122 All Rights Reserved Issue 1 Printed in U.S.A. August 1991 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
Rings One long Inside call One long and one short Outside call One long and two short Transfer or returning call One long and three short Returning Callback call Line Button Lights Red Automatic conne.
Feature Use Feature use continued Display Paging 1. Select from Menu ■ Loudspeaker BF ■ Speakerphone B or Feature screen 2. Follow prompts Park BF Personal Directory M * Programmed Button Persona! Speed Dial C 1. Program a line button for each Pickup BF feature (Appendix C) Privacy BC 2.
Contents About This Book ix ■ Conventions Used x ■ How to Comment on This Book xi Your Disp ay Telephone 1-1 ■ ■ ■ ■ ■ ■ ■ ■ MLX-1OD MLX-28D MLX-20L The Display Area Dedicated Feat.
Contents 2 Making and Answering Calls ■ Making Outside Calls on with SA Buttons ■ Making Outside Calls on with ICOM Buttons ■ Making Inside Calls ■ Answering Calls ■ Tones Phones Phones 2-1 .
Contents 5 Features Account Code Alarm Clock Auto Dial Callback Call Waiting Conference Entry Coverage Do Not Disturb Extension Directory Follow Me Fonvard Headset/Handset Mute Inspect Last Number Dia.
Contents 5 Features—Continued ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Personal Speed Dial Pickup Privacy Recall Reminder Service Ringing Options ■ Saved Number Dial Signaling and Notify System Dir.
Contents C Programming Codes C-1 D Feature Name Display Abbreviations D-1 IG Index/Glossary IG-1 Contents v.
vi.
The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS Always follow these basic safety precautions when using your telephone equipment.
Do not use the telephone near a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area in question. The telephone’s electrical contacts could generate a tiny spark. While unlikely, it is possible spark could ignite heavy concentrations of gas.
About This Book This book gives you the information you need to use your display telephone. If you have questions about this book or need additional information, see your system manager. He or she is a co-worker who is responsible for managing the system.
About This Book Conventions Used The following typographic conventions are used in this book: ■ Buttons that you program (“hand-labeled” buttons) are shown in bold italic type with initial capitals: Press Privacy.
About This Book How to Comment on This Book We welcome your feedback on this book. Please use the feedback form on the next page. If the form is missing, send your comments to A. Sherwood, AT&T, 99 Jefferson Road, Rm. # 2A25, Parsippany, NJ 07054.
Your Display Telephone The three MLX display phones that can be used with the communications system are shown on the following pages. Your Display Telephone 1-1 The MLX-10D,™ the MLX-20L,™ and the MLX-28D™ phones are all digital/lSDN display phones.
Your Display Telephone MLX-10 D Handset Display Screen Display Buttons (8) Button Labeling Card Line Buttons (10) Message Dialpad Light Volume Control Dedicated Feature Buttons (8) I User Cards and Tr.
Your Display Telephone Button labeling card Cards you can label with the line or feature assigned to each line button Dedicated feature buttons The 8 imprinted buttons for the features used most often.
Your Display Telephone MLX-28 D Handset Display Screen Volume Control Display Buttons (8) Button Labeling Cards Line Buttons (28) Message Light Dialpad Dedicated Feature Buttons (8) User Cards and Tra.
Your Display Telephone Button labeling cards Cards you can label with the line or feature assigned to each line button Dedicated feature buttons The 8 imprinted buttons for the features used most ofte.
Your Display Telephone MLX-20 L Handset Display Buttons Display Screen Button Labeling Cards Line Buttons (20) Message Light Diaipad Volume Control Dedicated Feature Buttons (8) User Cards and Tray 1-.
Your Display Telephone Button labeling cards Cards you can label with the line or feature assigned to each line button Contrast control (not shown) A sliding switch on the top of the phone used to bri.
Your Display Telephone The Display Area The display on your phone makes it easy to handle calls and use your system’s many features. It acts as an alarm clock, timer, phone book, message center, and helps you locate features you want to use or program.
Your Display Telephone A list of feature names and their abbreviations is in Appendix D. The display has labeled and unlabeled buttons next to or below it. The labeled buttons— Home, Menu, Inspct, and More— are used to move among the display screens.
Your Display Telephone 7-Line Display Home Screen and Display Buttons 1 2 3 4 5 6 7 2-Line Display Home Screen and Display Buttons Line 1 (Top Line) The top line gives calling information: ■ When you’re not on the phone, the top line of the Home screen is blank.
Your Display Telephone ■ When you receive a call, the top line shows the type of call—for example, if the call is an inside, outside, forwarded, or transferred call.
Your Display Telephone Menu Screen The Menu screen lists features and functions you can use by pressing the button that corresponds to the feature or function shown on your display. You do not need to program these features. The Menu screen is also used to enter programming codes for features you do need to program.
I Your Display Telephone To adjust the brightness (contrast) of a 7-line display, use the Contrast control on the top of brightness of a 2-line display, the phone. To select Ctrst adjust the from the first Menu screen. Then select Down or Up to decrease increase the contrast, and press Home screen.
Your Display Telephone 7-Line Display Inspect Screen and Display Buttons 1 2 3 4 5 6 7 2-Line Display Inspect Screen and Display Buttons 1-14 The Display Area.
Your Display Telephone Feature Screen The Feature screen gives you quick access to features you use often, without having to program them. When you press Feature (located near the red Hold button), feature names appear on the screen next to or above the unlabeled display buttons.
Your Display Telephone 7-Line Display Feature Screen and Display Buttons To select a feature, press the corresponding button. 2-Line Display Feature Screen and Display Buttons When there are more than four choices, press More to move to the next screen.
Your Display Telephone Dedicated Feature Buttons Eight imprinted (dedicated) feature buttons are located in the lower left corner of the phone. These buttons are programmed for the features you use most often. Four of the buttons have lights next to them to show their on/off status.
I Your Display Telephone Speaker Press to turn on the speakerphone so you can Conf Drop Hold make or answer a call without using the handset. ■ Press Speaker before dialing to get a dial tone. ■ Press Speaker when the phone rings to answer a call.
Your Display Telephone Line Buttons The 10 or more buttons in the center of your phone are line has 10 buttons, the MLX20L phone has 20 buttons (they connect you to lines in the system). The MLX-10D phone buttons, and the MLX-28D phone has 28 buttons to make inside calls (to and outside calls.
Your Display Telephone Phones with SA Buttons SA Ring. Use these buttons to make and receive both inside and outside calls. To call an inside number, dial only the For outside calls, dial a dial-out code (usually a 9) extension. before the SA Voice. phone number.
Your Display Telephone Shared SA. Use this button to answer calls for co-workers and to join their conversations. Each button is linked to a specific SA button on a co-worker’s phone. Shared SA buttons are labeled either Shared SA Ring or Shared SA Voice, depending on which type of inside calls the button allows you to make.
Your Display Telephone Phones with ICOM Buttons ICOM Ring. Use this button to make inside ringing calls and to receive both inside ringing and voice-announced calls. You cannot use this button for outside calls, but they can be transferred to you. ICOM Voice.
Your Display Telephone 555-1234. Use any button labeled with a phone number to make or receive outside calls only. This is called a personal line because it appears only on your phone or a particular group of phones. WATS. Use buttons labeled with special service names like WATS to make and receive outside calls at a reduced cost.
Your Display Telephone Line Button Lights Each line button has two lights next to it, a red one and a green one, hold. Light showing whether the Meaning line is available, in use, or on Steady red You are automatically connected to this line when you lift the handset.
I Your Display Telephone Caring for Your Phone First unplug the phone from the wall jack, then use a soft cloth lightly dampened with water or a mild soap solution to clean the phone. CAUTION : To prevent permanent damage, do not immerse the phone in cleaners water or any other liquid, or use liquid or aerosol directly on the phone.
Your Display Telephone Adjusting the Desk Stand The angle of a desktop phone can be adjusted. Put the phone face down on a flat surface, remove the cord from the clips in the stand, and follow the steps below (also shown on the bottom of the user card tray).
Making and Answering Calls How you make outside calls depends on the line buttons on your phone. Instructions for phones with SA buttons are on page 2-2; instructions for phones with ICOM buttons are on page 2-3. How you make inside calls and how you answer calls is basically the same for phones with ICOM buttons and phones with SA buttons.
Making and Answering Calls Making Outside Calls on Phones with SA Buttons Use any SA button or any line button labeled with a phone number, Pool, or the name of a special service (for example, WATS) to make an outside call. Only SA buttons need a dial-out code (usually a 9) before dialing the phone number.
Making and Answering Calls Making Outside Calls on Phones with ICOM Buttons Use any line button labeled with a phone number or with the name of a special service (for example, WATS) to make an outside call. (ICOM buttons are reserved for inside calls.
Making and Answering Calls Making Inside Calls Inside calls are either voice-announced or ringing. When you make a voice-announced call, your co-worker’s phone does not ring; your voice is heard over the speakerphone instead.
Making and Answering Calls To Make Inside Ringing Calls 1. 2. 3. If the red light next to the ICOM Ring or SA Ring button is not on, press the button. The red light goes on. Lift the handset or press Speaker. The green light next to the line button goes on.
Making and Answering Calls Answering Calls Your phone alerts you to an incoming call in several ways. The phone can ring or you can receive a voice-announced call via the speakerphone. Or, while on the phone, you may hear a Call Waiting signal—a beep —indicating that you have another call.
Making and Answering Calls To Identify Ringing Calls (Distinctive Rings) Your phone uses four distinctive ringing patterns to help you identify different types of incoming calls.
Making and Answering Calls To Answer Ringing Calls If You Are Not on the Phone: 1. A flashing green light next to a line button indicates a call is ringing on that line button. If the red light next to the button with the call is not on, press that line button.
Making and Answering Calls Tones When making a call or using a feature, you may hear a different tone. Each tone has a different meaning. Tone Meaning Dial tone (steady tone) You can make a call. Busy (slow repeating tone) The phone you are calling is busy.
Using and Programming Features You can use features by selecting them from the display, by pressing programmed line buttons, or by dialing feature codes. How you use features depends on the following: ■ whether the feature is available from the display.
Using and Programming Features ■ the number of unlabeled line buttons. If all the line buttons have lines assigned to them, you can use features only by dialing feature codes or selecting them from the display. If there are unlabeled line buttons, you can program features onto them.
Using and Programming Features ■ whether the feature can be used only by dialing a feature code. Some features are meant to be used by dialing a 1-, 2-, or 3-digit code. For example, use Personal Speed Dial to dial phone numbers quickly by using codes instead of programming separate Auto Dial buttons for each number.
Using and Programming Features Using Features There are three ways to use your phone’s features: Select the feature from your display. Some features can be used from the Menu screen and others from the Feature screen. The feature names on the Feature screen change according to how you are using your phone at the time.
Using and Programming Features Programming Features Your company may have already labeled and programmed features onto line buttons. You can program any unlabeled line buttons with the features of your choice.
Using and Programming Features If a feature is already programmed on a button, you can either program a new feature onto it or choose another button. You can remove a feature by selecting Delete [Dlete]. In addition to features that you program onto line buttons, you can program other features to set up the way you want your phone to work.
Using and Programming Features Methods of Programming You can program features in two ways. You can press Menu, select Ext Program [Prog] , follow the prompts on the display, and select the feature from the display. You can also dial a programming code on your dialpad.
Using and Programming Features To Program Features Using the Display Feature names appear on the programming display screens in alphabetical order. The large a time; the small display shows display four, as shows shown ten features at below.
Using and Programming Features To find a feature name on the display, press Menu, select Ext Program[Prog] and Start. Then press the line button you want to program and select List Feature[List]. The feature list appears on the display. You can press More to advance screen-by-screen through the features.
Using and Programming Features The steps for programming features using the display are summarized below. 1. 2 3. 4. 5. 6. 7. 8. 9. 10. Press Menu to begin programming. Select Ext Program[Prog]. On phones with small display, press More first. The phone rings repeatedly.
Using and Programming Features To Program Features Using Programming Codes Before covers you begin the button programming, remove the clear plastic that labeling card and write in the names of the features next to the buttons to be programmed. Replace the cover with textured side up.
Feature Finder The Feature Finder on the next few pages helps you easily identify and find features by function instead of by name: ■ Calling Basics ■ Covering Calls ■ Messaging and Paging ■ Privac y ■ Ringin g ■ Timekeepin g Chapter 5 lists features alphabetically with descriptions and step-by-step instructions for programming and use.
Feature Finder Calling Basics If you want to . . . See. . . Page Dial numbers with the touch of Auto Dial 5-6 a button Program codes to quickly dial PersonaI Speed Dial 5-54 numbers you call often Qui.
Feature Finder Covering Calls If you want to . . . See. . . Page Answer a co-worker’s phone Pickup 5-56 from your phone Have a co-worker answer your Coverage 5-18 calls Forward your calls to another Forward and 5-28 phone Follow Me Messaging and Paging If you want to .
Feature Finder Privacy If you want to . . . See. . . Page Prevent interruptions by Do Not Disturb 5-25 blocking calls to your phone Prevent co-workers from joining Privacy 5-59 your calls Prevent othe.
Feature Finder Timekeeping If you want to . . . See . . . Page Remind yourself of meetings or Alarm Clock 5-5 appointments Reminder Service 5-61 Keep track of the duration of Timer 5-75 calls or meeti.
Feature s This chapter describes features alphabetically with instructions for programming and using them. Some features have to be programmed on your phone before you can use them.
Features If you have a phone with a small display, feature names are abbreviated on the display screen; if you have a phone with a large display, feature names are usually spelled out.
Features Account Code Entry Account codes help your company track phone use to bill clients and to forecast and budget costs. You can use account codes for incoming as well as outgoing calls if your system is programmed for both. If your system has this feature, it is either required or optional: ■ Required.
Features To Enter an Account Code Before Calling 1. 2. 3. 4. 5. Press programmed Account Code button, or press Feature and select Account Code[Acct] , or press Feature and dial 82. The display prompts you to enter an account code. Dial account code, followed by #.
Features Alarm Clock You can use your phone as an alarm clock and set it to beep at a particular time to remind you of an appointment, meeting, or other important event. Until canceled, the alarm sounds every day at the set time. Alarm Clock is available only from your display’s Menu screen.
Features Auto Dial Use Auto Dial to automatically dial either inside or outside numbers you call often. You can program inside Auto Dial buttons for the extensions of co-workers or paging areas. The green light next to the Auto Dial button goes on when your co-worker is on the phone or using Do Not Disturb.
Features To Program Inside and Outside Auto Dial Buttons 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Label button to be programmed for Auto Dial with person’s name or other identifier. Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled for Auto Dial.
Features To Use an Outside Auto Dial Button Press programmed Auto Dial button. Your speakerphone goes on, and the number is dialed automatically. Note: If your phone has SA buttons and the Auto Dial number includes the dial-out code, the number will dial automatically on an SA line button.
Features Callback When you reach a busy extension or the outside line you want to use is busy, use Callback to automatically place the call when the extension or line is free. You’ll hear a priority ring—one long ring and three short rings—as soon as the extension or line is free.
Features To Program a Selective Callback Button 1. 2. 3. 4. 5. 6. 7. 8. Label button to be programmed as Callback . Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Callback. Select ListFeature[List]. Select Cback Sel[CbckS].
Features To Use Selective Callback for Busy Outside Lines 1. 2. 3. When you hear a fast busy signal after dialing an outside number, press programmed Callback button, or press Feature and select Cback Sel[CbckS], or press Feature and dial 55. If you hear a second dial tone, finish dialing the number and press #.
Features To Use Automatic Callback 1. 2. When you reach a busy line or extension and hear five short beeps, hang up. Your call is placed in queue until the line or extension becomes available. The green light next to the line button flashes. When you hear one long ring and three short rings, lift handset or press Speaker.
Features Call Waiting When all the ICOM or SA buttons on your phone are busy and another call comes in, Call Waiting informs you of inside calls with a single beep and outside calls with two beeps. You’ll also see a message on your Home screen that you have a call waiting.
Features To Turn Call Waiting On and Off 1. 2. 3. 4. 5. 6. 7. 8. 9. Press Menu. Select Ext Program[Prog]. Select Start. Press any lCOM or SA button. Select ListFeature[List]. Select Call Waiting[CWait]. If this feature is not displayed, use FindFeature[Find] or press More.
Features Conference Use Conference to include up to five people in the same conversation. You can conference one or two outside numbers and up to three extensions, including your own. Conference allows you to consult privately with each participant before adding him or her to the conference and to put the entire conference on hold.
Features To Set Up a Conference Call 1. 2. 3. 4. 5. 6. 7. Make call to first outside number or extension. Press Conf after person answers. The green light next to the line button flashes to signal that the person is on hold, and the display prompts you to add the next participant.
Features To Drop a Conference Participant 1. Press Drop. 2. Press line button of any participant. See Note. Note: Drop does not work when the conference is on hold.
Features Coverag e Coverage allows co-workers to answer your calls from their phones or you to answer co-workers’ calls from your phone. Coverage can be set upon an individual or group basis and turned on or off as necessary. You can program your phone to have inside and outside calls covered.
Features ■ Secondary Individual Coverage. After your phone rings twice, the call is sent immediately to all co-workers with secondary individual Coverage buttons for your extension.
Features Group Coverage can work with Individual Coverage or alone. If you have both, your calls only go to Group Coverage if the person who provides Individual Coverage does not answer after a system-programmed number of rings, or if his or her phone is busy.
Features To Program Which Calls are Covered 1. 2. 3. 4. 5. 6. 7. 8. Press Menu. Select Ext Program[Prog]. Select Start. Press any ICOM or SA button. Select ListFeature[List]. Select CoverInside[CvIns]. If this feature is not displayed, use FindFeature[Find] or press More.
Features To Turn Coverage Off and On 1. 2. Press programmed Coverage Off button. The green light next to the button goes on; your calls do not go to coverage. Press programmed Coverage Off button again. The green light next to the button goes off; your calls are sent to coverage.
Features To Program an Individual Coverage Button 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Label button to be programmed as Coverage-(name). Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Coverage-(name). Select ListFeature[List]. Select Coverage[Cover].
Features To Use Individual or Group Coverage 1. 2. Lift handset or press Speaker when call rings on programmed Individual Coverage or Group Coverage button. If you are not immediately connected, press programmed IndividuaI Coverage or Group Coverage button.
Features Do Not Disturb Do Not Disturb prevents your phone from ringing and prevents paging and voice-announced inside calls from being heard on your speakerphone. You are not alerted to inside calls, but if you receive an outside call, the green the line button flashes.
Features Extension Directory The Extension Directory is a listing of your co-workers’ names and extension numbers programmed by your system manager. To find a listing, bring up the directory on your display and search for a specific name. Press the button next to the name, and the extension is dialed automatically for you.
Features To Use the Extension Directory on MLX-10D and MLX-28D Phones 1. 2. 3. 4. 5. 6. Press Menu. Select Dir. Select Ext Dir. To turn off your phone’s ringing, press Speaker. Use dialpad to spell name, then select Enter. For example, dial 5263 to search for “Jane.
Features Forward and Follow Me Forward and Follow Me send your calls to another extension or to an outside phone. This allows callers to reach you when you are working at someone else’s desk or even at another location, such as your home.
Features To Program a Forward Button 1. Label button to be programmed as Forward. 2. Press Menu. 3. Select Ext Program[Prog]. 4. Select Start. 5. Press button you labeled Forwad. 6. Select ListFeature[List]. 7. Select Forward[Forwd]. If this feature is not displayed, use FindFeature[Find] or press More.
Features To Forward Calls to an Outside Number 1. Press any ICOM or SA button. 2. Lift handset or press Speaker. 3. Press programmed Forward button, or press Feature and dial 33. 4. Dial 9 on phones with ICOM buttons or dial-out code on phones with SA buttons.
Features To Cancel Forward or Follow Me from Your Phone 1. 2. 3. 4. Press any ICOM or SA button. Lift handset or press Speaker. Press programmed Forward button or press Feature and dial 33.
Features Headset/Handset Mute When you are on the phone using the handset or a headset, use Headset/Handset Mute to talk privately with someone in your office without the caller hearing you (you can still hear the caller). Headset/Handset Mute must be programmed onto an unlabeled line button.
Features To Turn Headset/Handset Mute On and Off 1. 2. To turn on, press programmed Headset/Handset Mute button while using the handset or a headset. The red light next to the button goes on, and the caller cannot hear you. To turn off, press programmed Headset/Handset Mute button again.
Features Inspect While you are on a call, use Inspect to preview other incoming calls or calls on hold. Your display shows the caller’s name or extension for inside calls, or simply shows that it’s an outside call.
Features Last Number Dial Use Last Number Dial to automatically redial the last inside or outside number you called. Directory (Extension, Personal, and System) numbers cannot be automatically redialed using Last Number Dial. To Program a Last Number Dial Button 1.
Features Line Request Line Request puts you in queue (“in line”) for access to a busy outside line. When the line becomes available, your phone alerts you with a beep. For example, when you want to use a WATS line and it is busy, use Line Request to notify you when the line is free.
Features Messaging Use Messaging to send messages directly to co-workers with display phones and to co-workers with voice-mail. The Message light on your phone is on when you have a display message from a co-worker or the system operator. A fax machine or voice-mail message can also turn on the light.
Features To Program a Leave Message Button 1. 2. 3. 4. 5. 6. 7. 8. Label button to be programmed as Leave Message. Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Leave Message. Select ListFeature[List]. Select MsgLeave[LvMsg].
Features To Leave a Message on a Display Phone without Calling 1. Press Feature and dial 53. 2. Dial co-worker’s extension. Display shows Msg Sent to: (co-worker’s name). To Cancel a Message You Left on a Display Phone 1. Press Feature and dial * 53.
Features Identifier Meaning ✱ New message ATT Message from the system operator (attendant) FAX You have a fax VMS You have a voice-mail message To Respond to Messages 1. 2. 3. 4. Press Menu and select Messages[Msgs]. The first message is displayed. A > appears when the message is longer than one line.
Features To the system manager or additional messages may have been programmed). Code Posted Message 01 DO NOT DISTURB 02 OUT TO LUNCH 03 AT HOME 04 OUT SICK 05 IN A MEETING Post a Message Code Posted Message 06 IN CONFERENCE 07 WITH A CLIENT 08 WITH A CUSTOMER 09 AWAY FROM DESK 10 OUT ALL DAY 1.
Features Paging Paging is using your phone to broadcast an announcement. You can page over your co-workers’ speakerphones or over the loudspeaker system, if your company has one. Speakerphone Paging is heard on all speakerphones set up by your company, by a selected group such as or, if a department or work area.
Features To Program Speakerphone Paging Buttons 1. 2. 3. 4. 5. 6. 7. 8. 9. Label button to be programmed as Group-Page–(name) or Page All. Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Group Page–(name) or Page All. Select ListFeature[List].
Features To Use Loudspeaker Paging from the Display 1. 2. 3. 4. 5. 6. Press any ICOM Lift handset. See or SA button. Notes. Press Feature. Select Loudspkr Pg[LdsPg] . Dial code for zone you Make announcement. want to page (if necessary). See Notes. Notes: ■ Using the speakerphone for Loudspeaker Paging may create a feedback tone.
Features Par k If your co-worker doesn’t answer when you transfer a call, use Park to hold the call while you page him or her. When you park a call on your phone, you are putting it on hold so it can be answered from any phone in the system. You then page your co-worker and announce the call (see Paging).
Features To Use Park and Speakerphone Page 1. 2. 3. While on a call, press programmed Park button, or press Transfer, dial your extension, and press Transfer again, or press Feature and select Park.
Features Notes: ■ You can pick up a call you parked at your extension without waiting for it to ring back by pressing the line button where the call is parked. ■ If you park the call by transferring the call to your extension, you’ll hear a busy signal.
Features Personal Directory MLX-20L phones have a Personal Directory that stores, shows, and automatically dials up to 50 phone numbers personally important to you. Your Personal Directory can be used only from your phone and is available only on MLX-20L phones.
Features 6. Enter punctuation, if necessary: ■ Select Punctuation. Punctuation is highlighted. ■ Select characters from the display. When Punctuation is highlighted you can select the punctuation characters next to letters A through F. ■ Select Punctuation again.
Features To Assign Listings to the Home Screen 1. 2. 3. 4. 5. 6. 7. 8. 9. Press Menu. Select Directory. Select Personal Dir. Select Put On Home. Select appropriate range of letters. Select name to be displayed in directory. Use Prev Page and Next Page , if necessary, to locate the name.
Features To Delete Listings 1. 2. 3. 4. 5. 6. 7. 8. Press Menu. Select Directory. Select Personal Dir. Select Delete Entry. Select appropriate range of Ietters. Select name to be deleted. Select Prev Page or Next Page to locate the listing. Select Delete to delete the entry or select Cancel to exit without making a change.
Features To Dial a Listing on the Home Screen 1. 2. 3. Press Home. If the listing you need is not displayed on the first page of the Home screen, press Next Page to move to the second page. Press appropriate line button. Select listing to dial a number.
Features Personalized Ring You can choose one of eight ringing patterns to make it easier to distinguish your phone’s ring from someone else’s. You hear the personalized ring before you hear the distinctive ring for an inside, outside, transferred, or Callback call.
Features Personal Speed Dial Use Personal Speed Dial on your MLX-10D phone to dial 2-digit codes instead of the entire dialing sequence for numbers you call often. Personal Speed Dial is also convenient for account codes or when long-distance access codes and area codes make a dialing sequence long.
Features To Program Personal Speed Dial Codes 1. 2. 3. 4. 5. 6. 7. Press Menu. Select Ext Program[Prog]. Dial # and 2-digit code from 01 to 24 and then *21. If the code you dialed is already programmed, the phone number associated with the code is displayed.
Pickup Pickup lets you answer a ringing extension. for Pickup number of You can pick up calls along with the ringing phone from another by dialing the feature code phone’s extension or the the line with the call. Or you can press a programmed Pickup button.
Features 7. Select Pickup[Pkup]. If this feature is not displayed, use FindFeature[Find] or press More. 8. Select General[Genrl] , then select Enter. 9. Press Home. To Use Pickup for Any Line or Extension 1. Press programmed Pickup button, or press Feature and select Pickup[Pkup].
Features To Use Pickup for a Specific Line or Extension Press programmed Pickup button for line or extension. Your speakerphone turns on automatically, and you are connected to the tail. To Program a Group Pickup Button 1. 2. 3. 4. 5. 6. 7. 8. 9 . Label button to be programmed as Pickup–(name of group).
Features Privac y Use Privacy to prevent co-workers from connecting to your calls. Privacy can be turned on before or during a call and remains on until turned off. If another person has already joined your call, turning Privacy on does not drop the person from the call.
Features Recall If your phone has ICOM buttons, use Recall to disconnect from one call and get a dial tone to make another call without hanging up. Just press the Recall button you programmed to get a new inside or outside dial tone. Or, if you make a mistake, press the Recall button and begin dialing again.
Features Reminder Service Use Reminder Service to set your phone to ring at a specific time like an alarm clock. Your phone will ring at that time every day until you cancel the reminder. You can set only one reminder at a time. To Program a Reminder Set Button 1.
Features To Program a Reminder Cancel Button 1. 2. 3. 4. 5. 7. 8 . 9. Label button to be programmed as Reminder Cancel . Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Reminder Cancel. Select ListFeature[List]. Select Reminder[Rmind].
Features Ringing Options There are several ways your phone can ring with an outside call or with inside calls that come in on SA buttons— immediately, after a delay, or not at all. Outside line and SA buttons can be programmed with the same ringing option, or each button can have a different one.
Features To Program Ringing Options on All Outside Line Buttons 1. 2. 3 . 4. 5. 6. 7. 8. 9. Press Menu. Select Ext Program[Prog]. Select Start. Press an outside line button. Select List Feature[List]. Select RingOptions[RngOp]. If this feature is not displayed, use FindFeature[Find] or press More.
Features 7. Select One Line[1Line], then select Enter. 8. Select the ringing option. ■ Select No Ring[No], then select Enter. The red light next to the line button goes off. ■ Select Delay Ring[Delay], then select Enter. The red light next to the line button flashes.
Features Saved Number Dial When you reach a busy or unanswered number that you intend to call again later, use Saved Number Dial to save it and redial it automatically with the press of a programmed button. Saved Number Dial lets you make other calls in the meantime.
Features To Save and Redial a Number 1. 2. 3. When you reach a busy or unanswered number, press programmed Saved Number button before hanging up. To redial number, press the same type of button ( ICOM, SA, Pool, or special service such as WATS ) you used to place the call the first time.
Features Signaling and Notify In addition to calling directly, there are two other ways to use the phone to contact your co-worker. Use Signaling to beep or use Notify to turn on a light on a co-worker’s phone. Signaling. To use Signaling, program a Signal button.
Features To Program a Signal Button 1. 2. 3. 4. 5. 6. 7. 8. 9. Label button to be programmed as Signal–(name). Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Signal–(name). Select ListFeature[List]. Select Signal[Signl].
Features To Program Notify Buttons 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Label button to be programmed as Notify Send (name) or Notify Receive (name). Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Notify Send (name) or Notify Receive (name).
Features System Directory The System your phone. Directory is like having a phone book stored in It contains up to 130 numbers needed by your company during a typical working day. Branch offices, clients, and suppliers are all likely candidates for the System Directory.
Features To Use System Directory on MLX-20L Phones 1. Press Menu. 2. Select Directory. 3. Select System Dir. 4. Select appropriate range of letters. 5. If name you want is not displayed: ■ Select Prev Page to see previous listings. ■ Select Next Page to see next listings.
Features System Speed Dial Use System Speed Dial to dial 3-digit codes instead of an entire sequence for phone numbers programmed by your company. Ask your system manager for a list of the codes, and record them on the System Speed Dial card in the card tray under your phone.
Features To Use System Speed Dial Press programmed System Speed Dial–(code) button, or lift handset or press Speaker and press Feature and dial 3-digit Speed Dial code.
Features Time r Your phone has a built-in timer for you to use to time calls, meetings, breaks, or other events. When activated, the timer appears at the top of the display, next to the date, and starts counting. It counts to 59 minutes and 59 seconds, then resets to zero and continues counting.
Features Transfe r Transfer sends calls to both inside and outside phones. When a call you transferred to an inside phone goes unanswered, it rings back at your phone after the length of time programmed by your company. Unanswered calls transferred to outside phones do not ring back at your phone.
Features Notes: Your phone automatically selects an SA Voice or SA Ring or an lCOM Voice or ICOM Ring button. Press an ICOM or SA button only when the button you want to use is not selected automatically. If the extension is busy, use Camp-On (see page 5-80).
completion. Features One-Touch Transfer One way to transfer calls to inside phones is by pressing Transfer and dialing the extension (see above). Another way is to use One-Touch Transfer, with either automatic or manual Ask your system manager if your system is set up for One-Touch Transfer with automatic completion or with completion.
Features To Use One-Touch Transfer with Manual Completion for Announced Calls 1. Press programmed Auto Dial button. Call is put on hold, and co-worker’s extension is dialed automatically. 2. Announce the call: ■ If person can take the call, press Transfer or hang up.
Features Camp-O n When you are transferring a call to a busy extension, use Camp-On to hold the call at your co-worker’s extension for a longer period of time than Transfer allows. An unanswered Camp-On call rings back to your phone within 30 seconds to 5 minutes, depending on your system.
To Use Camp-On If you reach a busy extension when attempting to transfer a call, press programmed Camp-On button, or press Feature and select Camp On[Camp], or press Feature and dial 57. If this feature is not displayed, press More. Co-worker hears Call Waiting tone.
Features To Answer Announced Transferred Calls 1. 2. 3. If red light is not on next to ICOM or SA button with call, press that button. Lift handset or press Speaker. You are connected with person transferring the call. When co-worker completes transfer, you are automatically connected to the caller.
Features Voice Announce To prevent interruptions from voice-announced calls and speakerphone paging, you can turn off your phone’s ability to receive voice announcements. If you later decide that you want to hear voice announcements, you can turn it back on.
Programming Special Characters When you program Personal Directory listings, Auto Dial buttons, or Personal Speed Dial codes, you are storing a sequence of numbers to be dialed automatically.
Programming Special Characters You It Press... See... Means... Description Drop s Stop Inserts a stop within a sequence of automatically dialed numbers.
You It Press... See... Means... Description Hold p Pause Inserts a brief pause (1.5 seconds) in the dialing sequence to wait for a response, such as a new dial tone. If you insert two pauses for example, automatic dialing will continue after a three-second delay.
Example of Using Special Characters Programming Special Characters When you includes a program a Personal Speed Dial number that long-distance access code and a phone number, you may need to include pauses (Hold) and indicate end of dialing (# #) sequence.
Feature Codes When you haven’t programmed a line button for a feature, use the feature code to activate the feature. To use a feature code, press the dedicated Feature button (in the same group as your red Hold button) and then dial the code. Not all features can be activated by a code.
Feature Codes Feature Code Account Code Entry 82 + code Callback—Selective 55 Call Waiting pick up† Camp-On Follow Me Forward inside outside 87 57 34 + extension 33 + extension 33 + dial-out code .
Feature Codes Feature Code Privacy off ✱ 31 on 31 Recall 775 Reminder Service set reminder 81 + time + A or P cancel reminder ✱ 81 System Speed Dial code Feature Codes B-3.
Programming Codes Programming codes are used to program a feature onto a button for one-touch feature use or to set up how your phone works. You can use any unlabeled line button to program features of your choice. See Chapter 3 for more on programming.
Feature Code Programming Codes Call Waiting off† on† Camp-On Coverage group† inside and outside‡ Off† outside only‡ primary individual coverage† secondary individual coverage† Do Not D.
Programming Codes Feature Code Pickup general pickup group pickup inside outside Privacy Recall Reminder Service set reminder cancel reminder Ringing Options Abbreviated on‡ Abbreviated off‡ delay.
Programming Codes Feature Code Saved Number Dial† ✱ Signaling and Notify signalin g ✱ notify receive† ✱ notify send† ✱ System Speed Dial ✱ Voice Announce on‡ ✱ off‡ ✱ 85 23 + extension 758 + extension 757 + extension 24 + code 10 ✱ 10 † Denotes features that must be programmed onto a line button.
Feature Name Display Abbreviations Your phone’s display simplifies programming by guiding you through the steps to program a feature. In addition, some features can be used by selecting the feature from the Feature screen or the Menu screen. Feature names that do not fit within the character limits of the display screen are abbreviated.
Feature Name Display Abbreviations Abbreviation 7-Line 2-Line Feature Name Display Display F M F F M M M M M Account Code Entry Alarm Clock Auto Dial inside (extension) outside Callback Automatic Call.
Feature Name Display Abbreviations Abbreviation 7-Line 2-Line Feature Name Display Display F F M M F M M M F F Do Not Disturb Drop Follow Me Forward Headset/Handset Mute Last Number Dial Messaging Del.
Feature Name Display Abbreviations Abbreviation 7-Line 2-Line Feature Name Display Display F Picku p general Group Pickup inside (extension) outside (line) Privacy Recall Reminder cancel set Ringing O.
Index/Glossary A Abbreviated Ring The factory setting that rings your phone once when you are on a call. 5-63, 5-65 account code A code used by your company to associate incoming and outgoing calls with corresponding accounts, employees, projects, and clients.
Index/Glossary B button labeling card A card you can label buttons. 1-2, 1-3, 1-4, with the lines and features you assign to the line 1-5, 1-6, 1-7, 3-9, 3-11 C Callback A feature that automatically redials your call as soon as a busy extension or busy line is free.
Index/Glossary Conference A feature you use to set up a single call with up !to four other people. 5-15 contrast control A sliding control you use to adjust the brightness of the display on MLX-20L phones. 1-7 Coverage A feature co-workers use to answer your calls from their phones and vice versa.
Index/Glossary Delete Message A Messaging feature you use to delete messages from the display screen. 5-40 desk stand An adjustable support you can remove from the phone for wail mounting. 1-3, 1-5, 1-7, 1-26 dial-out code A code (usually a 9) you must dial when using an SA (System Access) button to make an outside call.
Index/Glossary display buttons The Home, Menu, More, and Inspct buttons that you press to view the display screens and the unlabeled buttons that activate features on the screens.
Index/Glossary F fax machine Equipment that can be connected to a phone to produce an exact likeness of a document and send it instantaneously to similar equipment at another location. 5-37, 5-39, 5-40 Feature button An imprinted button you press to use features via their feature code and to view the Feature screen.
Index/Glossary G Group Coverage See Coverage. Group Paging See Paging. Group Pickup A feature you use when you are part of a pickup group to answer other phones in the group. 5-56, 5-57, 5-58 H handset The hand-held part of the phone that you pick up, talk into, and listen from.
Index/Glossary Home button A button you use to display the Home screen. 1-9 Home screen The “home base” of your display, which shows call information, the time and date, and shows when a feature is in use. 1-9, 1-10, 1-11 I ICOM (Intercom) buttons Three buttons you use to make inside calls.
Index/Glossary Inspect screen The display screen you use to preview incoming calls and see what features are programmed on your line buttons. 1-13, 1-14 L Last Number Dial A feature you use to automatically redial the last inside or outside number you called.
Index/Glossary M Menu button A button you press to view the Menu screen. 1-8, 1-9, 3-4 Menu screen A screen that shows a list of features and functions that you can use only via your display. 1-12, 1-13, 3-1, 3-4 Message light A light that goes on when you have a fax or a voice-mail message.
Index/Glossary N Next Message A Messaging feature you use to view the next message on your display. 5-40 Notify A Signaling feature you use to communicate with a co-worker by turning on a light on his or her phone. 5-68, 5-70 Notify Receive button A programmed button on your phone that goes on when a co-worker wants to communicate with you.
Index/Glossary outside call A call to or from a phone outside the system. 2-2, 2-3 P Page All button See Paging. Paging A feature you use to broadcast announcements through your co-workers’ speakerphones or over a loudspeaker system. 5-42 Loudspeaker Paging— A feature you use to broadcast announcements over a loudspeaker system.
Index/Glossary Personal Speed Dial A feature you use to dial 2-digit codes instead of complete phone numbers, long-distance company access codes, or account codes. 5-54 Pickup A feature you use to answer a ringing phone from another extension or to pick up a parked call.
Index/Glossary R Recall A feature you use to disconnect from one outside call and get a dial tone to dial another number without hanging up the handset or pressing the Speaker button. 5-60 Reminder Cancel button A button you press to Reminder Service A feature you can set times.
Index/Glossary S SA (System Access) buttons Three buttons you press to make inside and outside calls. 1-19, 1-20, 1-21 SA Ring - to make and receive inside and outside calls. 1-20 SA Voice - to make voice-announced inside calls, receive inside voice-announced and ringing calls, and make and receive outside calls.
Index/Glossary speakerphone The part of your phone that allows you to make and receive calls without using the handset. 1-17, 1-18 Speakerphone Paging See Paging.
Index/Glossary T time The time shown on the Home screen on display phones. 1-11 Timer A built-in mechanism for timing calls on your display phone. 5-75 tone The signal you hear when you make a call or use a feature. 2-9 Transfer A feature you use to send calls to inside and outside phones.
Index/Glossary V Voice Announce A feature you use either to allow your phone to receive voice announcements or prevent your phone from receiving voice announcements. 5-83 voice-announced calls Calls you receive via the speakerphone. 2-4, 2-6 Volume control A button for controlling the volume of your phone’s ring, handset, and speakerphone.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il AT&T MLX-28D è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del AT&T MLX-28D - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso AT&T MLX-28D imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul AT&T MLX-28D ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il AT&T MLX-28D, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del AT&T MLX-28D.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il AT&T MLX-28D. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo AT&T MLX-28D insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
