Manuale d’uso / di manutenzione del prodotto feature module 2 del fabbricante AT&T
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AT&T 999-507-149 MERLIN ® II COMMUNICATIONS SYSTEM Feature Module 2 System Manual.
©1988 AT&T Issue 1 All Rights Reserved May, 1988 Printed in USA NOTICE The information in this document is subject to change without notice. AT&T assumes no responsibility for any errors that may appear in this document.
Contents Section 1: Introduction About the MERLIN II Communications System 1-1 Section 2: Reference Overview MERLIN II System Features Accessory Equipment 2-1 2-2 2-169 Section 3: Quick Reference Guid.
About the MERLIN II Communications System EASY TO USE EFFICIENT COST EFFECTIVE The MERLIN® II Communications System with Feature Module 2 offers features and options available until recently only on much larger systems.
● Account Number Entry These and the many other features and options available with the MERLIN II system are explained in detail in this manual. About the System Documentation WHAT’S IN THIS MANUAL The information in this MERLIN II Communications System Manual is divided into three sections, as described below.
HOW TO USE THE How you use this manual and the user and attendant guides at any particular SYSTEM MANUAL AND time depends on what you want to do, as the following information suggests. GUIDES Making Changes to a Running System? Change the planning forms to reflect the changes you want to make.
Overview This section of the manual provides the information you need to program, administer, and use the many MERLIN II system features and to use the accessory equipment available for the system. The information in this section is divided into two parts: ● MERLIN II System Features.
MERLIN II System Features TYPES OF VOICE TERMINALS HOW ENTRIES ARE ORGANIZED Your MERLIN II system offers features that provide effective telephone service or both a business-wide and a personal basis. In order to meet company priorities and needs, the system administrator can assign lines and add features that will benefit the whole system.
the procedure for entering and leaving programming mode depends on the type of voice terminal you are using, be sure that you follow the general programming directions carefully. ● How To Use Step-by-step procedures are provided for using each feature.
ENTERING AND PROGRAMMING LEAVING To program a feature at a voice terminal, you label an available button with MODE the name of the feature, such as “Last Number Redial, ” or a person’s name, then put the voice terminal into programming mode, as shown below.
Abbreviated Ringing See “Ringing Options. ” Account Code Entry DESCRIPTION If your system uses the Call Report feature, you can include account numbers in the printed report (see “Call Report”). You can use these account numbers to identify the department, project, or client to whom the call should be charged.
Allowed Lists DESCRIPTION When the MERLIN II system is first set up, all voice terminals can be used for all types of calls. However, the administrator can restrict selected voice terminals so that pe.
To 1 2 3 4 5 6 To 1 2 3 Give Voice Terminals Access to Allowed Lists From the administration menu, touch [More], [Tables], [More], [AllowTo] . Dial the list number (0 through 7).
4 Touch the Auto Intercom button for each voice terminal whose status you want to change until the correct code is showing. Green light on = voice terminal can access numbers in the list Green light o.
HOW TO USE 2 Dial *25. 3 Program another feature, or leave programming mode. 1 Place a ringing intercom call. 2 If you hear a busy signal or the person doesn’t answer touch Barge-In. If a call is in progress, the people hear a tone, then you are bridged onto their call, If Do Not Disturb is in effect, the person you are calling hears ringing.
4 Go on to another procedure, or leave administration mode. With a BIS-34D Console 1 Touch Message. 2 Dial # 203. NOTE: If you see the message “Wait: System Busy, ” wait for the prompt or try this procedure again later. 3 Check the lights next to the Auto Intercom buttons.
PROGRAMMING To program an Auto Answer-All button, label a button that has lights, enter programming mode, and follow these steps: 1 Touch the button you want to program. 2 Dial *75. 3 Program another feature, or leave programming mode. HOW TO USE To have a modem or an answering machine answer calls automatically: 1 Touch Auto Answer-All.
HOW TO USE To have your Hands-Free Unit go on automatically when you receive intercom calls: 1 Touch Auto Answer-Intercom. The green light next to the button goes on. To return to answering calls yourself: 1 Touch Auto Answer-Intercom again. The green light next to the button goes off.
Automatic Line Selection DESCRIPTION You can program the order in which your system makes lines available to you for outside calls. For example, if you usually make long distance calls, you might specify a WATS line as the first line in your Automatic Line Selection.
Automatic Route Selection DESCRIPTION CONSIDERATIONS ADMINISTRATION The Automatic Route Selection (ARS) feature allows the administrator to specify how the system can route toll and local calls to minimize costs for the business.
4 To delete an area code or exchange from the Area Code/Exchange section of a table: a On the Tables screen, touch [ARS-Inp] . b Dial the table number (0 through 7) and touch [Enter] . c Dial the entry number (00 through 99) and touch [Enter]. d Touch Drop.
c d e f 7 To a b c Dial the entry number (0 through 5) and touch [Enter] . Touch Drop. This clears out any entry already there. Perform the appropriate step: Dial a new pool number and touch [Enter] to enter a new pool number, or Touch [Enter] to insert a blank entry.
5 Dial the number (00 through 99) of the entry you want to record in the table. For 6-digit tables, entry 00 is the area code and entries 01 through 99 are exchanges within that area code. For 3-digit tables, all the entries are area codes or exchanges.
HOW TO USE system how many digits to drop if the user dials an unnecessary toll prefix, area code, or exchange for this type of line pool: ● 0 = No absorption ● 1 = Absorb leading 1 ● 2 = Absorb.
Basic Telephones DESCRIPTION CONSIDERATIONS ADMINISTRATION HOW TO USE On-premises basic Touch-Tone telephones can be connected to station jacks on a 12-Basic Telephone (012) Module with Touch-Tone Receivers. People with these basic telephones can use many of the features of the MERLIN II system by using dial codes and switchhook flashes.
Ask your administrator whether you can use dial codes to access particular lines or line pools. If so, he or she can give you a list of codes. For more information on using a basic telephone connected.
terminals and basic telephones take on the ringing patterns of the host system. CONSIDERATIONS ADMINISTRATION ● Behind-switch operation is a system type, equivalent to square, pooled, and pooled with Automatic Route Selection. Therefore, a system set for behind-switch operation cannot have line pools and cannot use Automatic Route Selection.
With a BIS-34D Console PROGRAMMING 1 2 3 4 5 6 Touch Message. Dial # 202. If the system can be administered, the green light next to Message is steady. When you hear a 2-beep signal to begin, dial 4. After several seconds, the lights next to Adm Pool, Adm Tel, Message, and Speaker begin to /lash.
BIS/HFAI Terminal Bridgin g HOW TO USE Some features operate differently if a MERLIN II system is behind another system. Note these differences in the “Considerations” subsection of each feature entry in this section of the manual.
Call Coverage DESCRIPTION CONSIDERATIONS PROGRAMMING The Call Coverage feature allows you to cover calls, including intercom calls, for people in your MERLIN II system, even if their lines do not appear on your voice terminal.
Dial *35 for no ring. The red light next to the button goes off. HOW TO USE Dial *36 for delayed ring. The red light next to the line button flashes. Dial *37 for immediate ring. The red light next to the line button goes on steady. 5 Program another feature or leave programming mode.
PROGRAMMING To program a Call Forwarding button, label a button with lights, enter programming mode, and follow these steps: HOW TO USE 1 Touch the button you want to program. 2 Dial *33. 3 Program another feature or leave programming mode. Follow the appropriate steps below to activate or cancel Call Forwarding or Follow Me.
Call Park DESCRIPTION “ CONSIDERATIONS PROGRAMMING HOW TO USE You can use the Call Park feature to put an outside or intercom call on hold temporarily, that is, to park the call at your own voice terminal. Then another person can pick the call up from any voice terminal in the system.
Call Pickup DESCRIPTION CONSIDERATIONS PROGRAMMING HOW TO USE You can use the Call Pickup feature to answer a call that is ringing, parked, or on hold anywhere in the MERLIN II system. You can access this feature by dialing the Call Pickup code. If you prefer, you can program a general Call Pickup button that you touch instead of dialing the code.
Call Pickup Groups DESCRIPTION A member of a Call Pickup Group can answer a call that is ringing at any other group member’s voice terminal by just dialing a code or touching a button. The group member picking up the call doesn’t need to know the intercom number of the ringing voice terminal.
PROGRAMMING To program a Call Pickup Group button, label a button, enter programming mode, and follow these steps: 1 Touch the button you want to program.
ADMINISTRATION Although the system is factory-set to record incoming as well as outgoing calls, the administrator can set the system not to record them .
5 6 7 8 9 10 Touch Enter. To set the current date, dial # 301. Dial two digits for the month (01 through 12). Dial two digits for the day (01 through 31). Dial two digits for the year (00 through 99). For example, if the date is August 24, 1988, dial #301 082488.
Resetting the Printer with a MERLIN II System Display Console Follow the procedure below if the printer doesn’t form feed automatically and the report heading appears anyplace but at the top of the page. 1 From the administration menu, touch [Options], [Record], [New Page] .
With a MERLIN II System Display Console NOTE: If a toll prefix is required on all your lines, skip the procedure below and go on to “Administering Call Restrictions. ” Identifying Toll Types for Selected Lines 1 From the administration menu, touch [Lines], [TollType] .
With a BIS-34D Console NOTE: If you must dial 0 or 1 before dialing a long distance call, begin the following procedure with step 5. If you do not dial 0 or 1 before dialing a long distance call, begin with step 1. 1 Touch Speaker. 2 Check the lights next to your line buttons.
CONSIDERATIONS ADMINISTRATION PROGRAMMING Calls can stay “camped” for up to five minutes without any attention from the person who originated the Camp On procedure. However, if the busy voice terminal doesn’t become available within the preset Camp On return interval, the call rings again at the originating console or voice terminal.
HOW TO USE Follow these steps to use the Camp On feature: 1 2 If the voice terminal to which you are transferring a call is busy and the caller is willing to wait, touch Camp On or dial #57. Touch the Auto Intercom button or dial the intercom number of the voice terminal to which you are transferring the call.
With a MERLIN II System Display Console 1 From the administration menu, touch [More], [More], [CntrPrg] . 2 Touch the Auto Intercom button for the voice terminal to be programmed. 3 Touch [Enter] . 4 If the red light next to Adm Tel goes off and the console rings every 5 seconds, go on to step 4.
FIGURE 2-1 Button location codes for analog voice terminals. ❑ #13 ❑ ❑ ❑ #12 ❑ #14 ❑ ❑ #15 ❑ ❑ ❑ #10 ❑ #16 ❑ ❑ #09 ❑ ❑ #17 ❑ ❑ ❑ #08 ❑ #18 ❑ ❑ # 19 ❑ ❑ #2.
FIGURE 2-2 Button location codes for digital 7406 voice terminals. o o #42 o lntercom- Voice o #41 o lntercom- o Ring #40 Message o o #44 o o #43 I o Shift o #15 o #16 o #17 Speaker 2-40 MERLIN II Sys.
Conference DESCRIPTION CONSIDERATIONS HOW TO USE When you want other people to join a call in progress, you can use the Conference feature. You can set up intercom conference calls among people connected to the MERLIN II system, outside conference calls involving only yourself and people outside the system, or a combination of the two.
To disconnect a participant in the conference call: 1 Touch Drop . 2 Touch the line button of the person you want to disconnect from the conference. Coverage Inhibit DESCRIPTION With a Coverage Inhibit button, you can temporarily deactivate the Call Coverage feature at the voice terminal of someone who has been covering your calls.
Dialing Timeout Interval For Rotary Lines DESCRIPTION When a person places an outside call on rotary lines, your system is CONSIDERATIONS ADMINISTRATION factory-set to wait 12 seconds before connecting the call. This Dialing Timeout Interval ensures that the caller hears Touch-Tones rather than clicks.
Direct Inward System Access DESCRIPTION CONSIDERATIONS ADMINISTRATION The Direct Inward MERLIN 11 system System Access (DISA) feature allows remote access to voice terminals and lines.
HOW TO USE 4 Touch [NoRestr] for no restriction, or touch [InwdOnly] for inward restriction. 5 Touch the line buttons until the lights next to them show the appropriate code: Green light on = line or .
Displa y DESCRIPTION Display units come with the BIS-34D, the SP-34D, and the 7406D voice terminals and with the MERLIN II System Display Console. Displays can also be purchased separately and added later to the BIS-34 and 7406 voice terminals.
FIGURE 2-4 The 7406D Voice Terminal with Display. Display screen adjustment wheel Dro p Select Ring Message Shift Conference Transfer Hol d Drop MERLIN II System Features 2-47.
FIGURE 2-5 The MERLIN II System Display Console 2-48 MERLIN II System Features.
CONSIDERATIONS ● The 7406 display voice terminal and the display console screen can accommodate two lines of information. The 7406 voice terminal display line can have a maximum of 16 characters.
Account Code Entry When you use the Account Code Entry feature by touching the Account Code Entry button, the display prompts you to enter the account code.
Call Coverage If you have a Call Coverage button programmed for another person’s voice terminal, calls ring at your voice terminal when that person is away from his or her desk. The display screen shows you the intercom number of the person whose calls you are covering.
To 1 2 3 start the timer for calls you need to time: Touch Time/Timer. Touch Start to reset the Timer to 00:00 and start the Timer. When you are finished using the Timer, touch Stop. When you want to return to the Clock/Calendar display, which shows the time, day, and date: 1 Touch Time/Timer.
The labels, Timer, display. Alarm, and Set, correspond to the keys below the 2 Touch Set to set the time. You see the following Clock Set Functions display: Clock Set Functions 9:30a Tue 11-04 Time Day Date EXIT ❑ ❑ ❑ ❑ ❑ 3 Touch Day to set the day of the week.
8 Use the Month and Date arrow keys to set the date. (The arrows pointing up raise the numbers, such as 11-04 to 12-04 or 11-04 to 11-05; the arrows pointing down lower the numbers, such as 11-04 to 10-04 or 11-04 to 11-03.) 9 Touch EXIT to return to the Clock Set Functions display.
3 Use the Hour and Min arrow keys to set the time at which you want the alarm to sound. (The arrows pointing up raise the numbers, such as 10:30 to 11:30 or 10:30 to 10:31; the arrows pointing down lower the numbers, such as 10:30 to 9:30 or 10:30 to 10:29.
If you touch the Message button and there are no messages waiting for you, this display appears on your screen. If you try to return a call to someone who has not left a message at your voice terminal.
Program Mode When you begin programming, the display tells you that you are in the program mode and the intercom number of the voice terminal you are programming. As you dial characters for the programming procedures, the characters appear on your screen.
If you dial incorrect numbers or characters, you will see this message: Timer (The 61 S-340 and SP-34D Voice Terminal) For directions on using the Timer, see “Clock/Date, Timer, and Alarm (The BIS-34D and SP-34D Voice Terminal). Timer (The 7406D Voice Terminal) By touching a programmed Stopwatch button on your voice terminal, you can time a call.
Do Not Disturb DESCRIPTION When you are busy and do not want to be bothered by ringing calls, you can use the Do Not Disturb feature. When you receive outside calls, the green light next to the line button flashes, but your voice terminal does not ring.
Dro p DESCRIPTION If you get a busy signal or no answer as you set up a conference call, or if you want to disconnect a person or line you added to the conference call, you can use the Drop feature. For more information about using this feature, see “Conference.
ADMINISTRATION ● The administrator must use Centralized Programming to assign the ESS feature to basic Touch-Tone telephones. The user can then access the feature by dialing a code representing the programmed button. ESS cannot be assigned to rotary telephones.
PROGRAMMING 3 Touch Message and go on to another procedure or leave administration mode. Putting Attendant Consoles into ESS Display Mode 1 Touch Message. 2 Dial #330. Green lights flash next to the Auto Intercom buttons for all candidate attendant consoles.
HOW TO USE To monitor and change ESS status from an attendant console: 1 Check the green light next to the voice terminal’s Auto Intercom button. Green light off = voice terminal is not in either ESS state.
CONSIDERATIONS ADMINISTRATION business or more convenient for users. For example, the intercom numbers for the telephones in hotel rooms can be the same as the room numbers, e.g., 401, 402, etc. Call Distribution groups can have their department numbers or project numbers as their dial codes.
There are two types of administration, as follows: ● In single renumbering, you assign a specific dial code to a station, line, line pool, Call Distribution group, or Group Page group. ● In block renumbering, which applies only to groups of stations and lines, you identify a “start” and an “end” station or line.
5 6 7 8 9 jack. This is the first line or station to be renumbered in the string of lines or stations. Touch [Enter] . The system displays the lowest-numbered code and prompts you to enter the code for the last station or line, i.e., the one with the highest-numbered jack.
HOW TO USE 5 6 7 8 Touch [Enter] . The display S hows the old dial code and prompts you to enter the new dial code Type in the new dial code. Touch [Enter] .
ADMINISTRATION PROGRAMMING ● ● The Forced Account Code Entry feature applies to outgoing calls only. You may use the standard Account Code Entry feature to associate an account code with an incoming call.
HOW TO USE With the Forced Account Code Entry feature in place, you must enter a non-null account code in order to make an outside call. NOTE: If you want to erase or replace the account code you entered when you placed the call, you can do so while the call is in progress.
Group Call Distributio n DESCRIPTION The system administrator can assign voice terminals to Call Distribution groups. These groups are usually made up of people who provide a similar service to co-workers or outside callers, such as sales representatives or order entry clerks.
PROGRAMMING HOW TO USE 5 To associate line or line pools with this group, touch the line buttons until the lights show the appropriate code: 6 Touc h group 7 Touc h Green light on = line is assigned t.
To transfer an outside call to a Call Distribution group: 1 Touch Transfer. 2 Touch the button for the group or dial the appropriate code. 3 Hang up. Group Listening See “Speakerphone and Speaker.
PROGRAMMING 4 Touch Auto Intercom buttons until they show the paging group assignment you prefer. Steady green light on = voice terminal is assigned to the group Green light off = voice terminal is not assigned to the group 5 Touch [PageZn] and repeat steps 2 through 4 to add group page zones.
HOW TO USE You can use a programmed button or use a dial code to access the Group Page feature. To use a Group Page button to make an announcement through a group of voice terminal speakers: 1 Touch the Group Page button for the group you want to page.
Hold Disconnect Interval DESCRIPTION Telephone company central offices use either a “short” (50 millisecond) or a “long” (450 millisecond) disconnect interval. Because most switching systems use a long interval, your MERLIN II system is factory-set for a long interval.
Intercom DESCRIPTION Each voice terminal connected to the MERLIN II system has a unique intercom number. You can dial intercom numbers to place calls to people connected to the system. On all voice terminals in the MERLIN II system you can place two types of intercom calls: ● Ringing Intercom Calls.
Intercom Dial Tone DESCRIPTION There are two types of dial tones: The MERLIN system internal dial tone and the CO line dial tone. Some modems and software applications (Voice Mail Service, for example) will not recognize the internal dial tone of the MERLIN system.
Labels for Stations DESCRIPTION When the system is first set up, Page calls, transfer returns, and display messages for intercom calls, Group Leave Word Calling identify stations by their intercom numbers. For example, a display might read: Tfr Ret 18.
FIGURE 2-6 MERLIN II Display Console in Administration Mode ❑❑❑ ❑ ❑❑❑ ❑ ❑❑❑ ❑ MERLIN II System Features 2-79.
Last Number Redial DESCRIPTION With a Last Number Redial button, you can redial with one touch the number you dialed most recently. You do not need to do anything to save the number.
Leave Word Calling DESCRIPTION CONSIDERATIONS If you call someone in your MERLIN II system who has a display voice terminal, but the line is busy or the person does not answer, you can use the Deliver Message feature to leave a message that you have called.
PROGRAMMING HOW TO USE ● To A person who is sending a message from a display voice terminal sees on the display, “Message Box Full. ” If the administrator shuts down the system for a moment (force idles the system), you will need to touch Message again to read your messages.
To have your display voice terminal automatically dial the number of a person who has left word at your display voice terminal that he or she has called: 1 Touch Return Call (or dial # 27).
CONSIDERATIONS Lights Green light on next to the Speaker button Green light on next to the HFAI/Mic button or the HFAI button. Green light flashing next to the HFAI/Mic button while the speakerphone is active or green light on next to the Microphone button.
Line Assignments in Behind-Switch Systems Line Pickup See “Call Pickup. ” If your responsibilities do not include system administration, skip this information. DESCRIPTION CONSIDERATIONS The MERLIN II system can be configured to operate behind a larger system.
FIGURE 2-7 The order in which secondary lines are assigned to buttons on attendant consoles and analog voice terminals. I ❑ ❑ 3 ❑ ❑ ❑ 9 ❑ ❑ ❑ 21 ❑ I ❑ ❑ 8 ❑ I ❑ ❑ 2 ❑ I .
FIGURE 2-8 The order in which secondary lines preassigned to buttons on digital voice terminals. (Prime Line)1-- Intercom- Voice lntercom - Ring Message By default, the system assigns only the prime line to 7406 voice terminals. if you assign additional lines, they appear on buttons in the order numbers.
ADMINISTRATION Before you begin, be sure that the system is set in a behind-switch configuration. See “Behind-Switch Operation. ” Have the Station Configuration Forms handy. Be sure to label the voice terminal buttons with the telephone numbers of the lines you assign.
HOW TO USE With a BIS-34D Console 1 Touch Adm Tel. The green light next to Adm Tel becomes steady. The other lights go off. 2 Touch the Auto Intercom button for the voice terminal to which you want to assign lines. A steady green light comes on next to the voice terminal’s Auto Intercomn button.
Line Assignments in Pooled Systems If your responsibilities do not include system administration, skip this information. DESCRIPTION CONSIDERATIONS To administer lines in pooled systems, you group interchangeable outside lines into pools that people can access with a single button or a dial code on their voice terminals.
● If you aren’t using the full capacity of a line module, the control unit assigns the potential lines as well as the actual lines to buttons on your attendant consoles. It also assigns those lines to the main pool. A line jack with nothing plugged into it is called a nonequipped line appearance, or “ghost line.
FIGURE 2-9 The order in which lines and line pools are assigned to analog voice terminals. I ❑ ❑ 1 ❑ I ❑ ❑ 6 ❑ I ❑ ❑ ❑ ❑ 7 ❑ 19 ❑ I ❑ Main Pool or Pool Access ❑ I ❑ ❑ 5.
Speake r FIGURE 2-10 The order in which lines and line pools are assigned to digital voice terminals. Message By default, the system assigns Main Pool or Pool Access to the first two line buttons. If you assign a line or line pool, it appears on the top button in the second column.
ADMINISTRATION Before you assign lines, be sure that your system is set for the appropriate type of pool access (see “System Type” ). Have your Station Configuration Forms handy. Be sure that line buttons for the lines you’re assigning have been labeled at the voice terminals.
e Touch [Enter]. You hear a 2-beep signal to let you know that the copy procedure is complete. f Repeat steps b through e for each voice terminal for which you want to copy line assignments. g Touch [Exit] to return to the Stations screen. 5 Touch [LinePool] and repeat steps 2 through 4 to assign additional lines or pools to buttons.
With a BIS-34D Console To set up line pools and assign line pools and lines to stations, enter administration mode and follow the appropriate procedure below.
3 4 5 NOTE: If the light next to Adm Tel flashes, you can’t perform this procedure now. Take one of these actions: Wait for the light to become steady, then go to step 3.
HOW TO USE 3 4 5 6 7 NOTE: If the voice terminal is being used, the green light next to Adm Tel flashes rapidly. You must wait until the green light become steady and you hear the 2-beep signal or leave administration mode and try again later. Steady green lights show next to the buttons of the lines assigned to buttons on this voice terminal.
Line Assignments in Square Systems If your responsibilities do not include system administration, skip this information. DESCRIPTION CONSIDERATIONS In square systems, each line appears on a separate button at the voice terminal. How you assign lines in a square system depends on the type of square configuration your system has.
FIGURE 2-11 The order in which lines are assigned to buttons on analog voice terminals in a square configuration. I ❑ ❑ 3 ❑ I ❑ ❑ 8 ❑ ❑ ❑ 9 ❑ ❑ ❑ ❑ ❑ ❑ ❑ 10 ❑ 22 ❑ I .
Speake r FIGURE 2-12 The order in which lines are assigned to buttons on digital voice terminals in a square configuration. Message Shift By default, the system assigns the first three lines to 7406 voice terminals in the order indicated by the numbers.
ADMINISTRATION Before you begin, be sure your system is set for square configuration. See “System Type. ” Have the Station Configuration Forms handy. To assign lines to buttons in a square system, enter administration mode and follow the appropriate procedure below.
HOW TO USE 3 4 Be NOTE: If the voice terminal is being used, the green light next Adm Tel flashes rapidly and you don’t hear the 2-beep signal. You must either wait until the green light becomes steady or try again later. If you try to assign lines to a busy voice terminal, you’ll hear a single beep and won’t be able to proceed.
Line Representation See “System Type.” Line Request DESCRIPTION CONS If the line on which you want to DERATIONS ● ● ● Request to base the system alert HOW TO USE The Line Request feature can place a call is busy, you can use Line you when the line becomes idle.
Loudspeaker Page DESCRIPTION When you have an optional loudspeaker paging system attached to the control unit of the MERLIN II system, you can page people and make announcements over the system from your console or voice terminal.
HOW TO USE 5 Touch Message and go on to another procedure, or leave administration mode. Next, you assign the Loudspeaker Page feature to a line button at individual consoles or voice terminals. Label the button(s) and follow the procedure for assigning lines in a square, behind-switch, or pooled system.
HOW TO USE To signal a co-worker: 1 Without lifting your handset, touch the Manual Signaling button. To place an intercom call using a Manual Signaling button: 1 Touch Intercom-Voice or Intercom-Ring. 2 Lift the handset or touch Speakerphone. 3 Touch the Manual Signaling button.
FIGURE 2-13 The MERLIN II System Display Console in Administration Mode ❑ ❑ ❑ ❑ ❑❑❑ ❑ ❑❑❑ ❑ ❑❑❑ ❑ 2-108 MERLIN II System Features.
CONSIDERATIONS HOW TO USE Line Shift Buttons In menu-driven administration, lines are represented by buttons in the four leftmost columns on the console. As Figure 2-13 shows, there are two pages of 30 lines each, to accommodate the maximum number of lines (56).
2 Enter administration mode by sliding the T/P switch to P and touching Conference twice. The administration menu appears on the display: Administration: Please make a selection System FlexNum Lines Stations More 3 Touch the key for one of the administration options shown on the screen or touch [More] to see the rest of the options available.
You use the keys beneath the display for editing, as follows: ● If you make a mistake, touch [Bksp] to erase one character redial the entry. ● Touch [Enter] to send the data on the screen to the control to the previous screen.
Cntr-Prg Data Date DayofWk DialAcc DialPlan Drop DISA Emerg Exclude Feedback FlexNum Group GrpCall HldAbdn HldAband HuntGrp ICMdial InitSp In/Out Intercom Label Line/Pool Lines LocHost Local MdmPool M.
OutOnly OutRstr PageZone PageZn PickUp Position Print Recall SMDR RmdrSvc Renumbr Restart Restrct Rotary Single Size SpclNm SpdDial Start Stations Status Stop Store SysConf System Tables TchTone Trans.
Message CONSIDERATIONS PROGRAMMING HOW TO USE How you respond to a Message light depends on the type of voice terminal you have. ● When the light next to the Message button is lit on a voice terminal without a display, your system attendant has one or more messages for you.
Monitor-on-Hold See “Speakerphone and Speaker.” Music-on-Hold DESCRIPTION When you have Music-on-Hold, you can provide background music for callers whom you have placed on hold, or you can provide music for selected areas of your building through the loudspeaker paging system.
Green light on = the Music-on-Hold source is connected to this line jack Green light off = this line jack is used in another way . HOW TO USE 4 To designate a line jack to which the music source will be connected, or to change the Music-on-Hold jack assignment, touch the line button until the green light shows the setting you want: .
ADMINISTRATION telephone(s) to the Exclusion list. These users will be able to dial the numbers on the emergency number list, however. ● Attendants can override Night Service with Time Set and turn Night Service on or off manually at any time, but the automatic operation will resume the next day.
3 Touch [Enter] . NOTE: Removing the password deactivates the Outward Restriction feature. To restore Outward Restriction, you need to create a new password. 4 To administer emergency telephone numbers, touch [Emerg] . 5 Dial the entry number (0 through 9) of the telephone number on the allowed list and touch [Enter] .
5 To set the time when Night Service should go off, touch [Stop] . . - 6 Dial the number of the day of the week for which you are setting a time (Sunday =0, Saturday =6). 7 Perform one of the following operations: To remove the existing automatic stop time for this day, touch [Enter] .
Night Service with Outward Restriction The following procedure describes how to set up or change your password, list of emergency numbers, or Exclusion list. 1 2 3 4 5 Touch Message. To administer a password, dial # 309, then take one ➤ To create a new password or replace an existing four digits (0 through 9).
PROGRAMMING b Perform one of the following operations: To remove the existing automatic start time for this day, touch Drop. To set or change the start time, dial two digits for the hour and two digits for the minute, in the 24-hour format. For example, if you want Night Service to go on at 5:30 p.
HOW TO USE Turning Night Service without Outward Restriction On and Off A green light next to the Night Service button is on whenever Night Service is in effect.
Notify DESCRIPTION CONSIDERATIONS PROGRAMMING The Notify feature is a way for people in the MERLIN II system, other than the attendant, to alert someone that a message is waiting.
HOW TO USE To turn on the green light next to the Receive button at another voice terminal: 1 Touch the Send button for that voice terminal . The green light next to the Send button goes on . The green light next to the Receive button on the other voice terminal goes on.
On-Hook Dialing Se e “Speakerphone and Speaker.” One-Touch Hold with Call Annoucement DESCRIPTION If the administrator has administered One-Touch Hold with Call Announcement, you can put an outside call on hold and place an intercom call, all with one touch.
HOW TO USE With a BIS-34D Console To administer One-Touch Hold or change from One-Touch Hold to One-Touch Transfer: 1 2 3 4 To 1 2 Touch Message. Dial the 4-character code #315, then perform one of the following operations: If you want One-Touch Transfer, dial 0.
Outside Auto Dial DESCRIPTION You can use the Outside Auto Dial feature to dial frequently used numbers and codes with one touch. These numbers and codes can include telephone numbers, account numbers, and PBX, Centrex, or Custom Calling feature codes.
HOW TO USE To dial an outside number with one touch: 1 Without lifting your handset, touch the Outside Auto Dial button for the number you want to dial. Your voice terminal speaker goes on and you hear dialing. 2 When you hear the othe r person answer, lift your handset or speak into your speakerphone.
Personal DESCRIPTION Speed Dial You can use the programming instructions below to assign a 3-character Personal Speed Dial code (from #01 through # 24) to telephone numbers, PBX, Centrex, or Custom Calling feature codes, or account codes you frequently dial.
HOW TO USE To place a call using a Personal Speed Dial code: 1 Lift your handset, or press the Speakerphone button (for on-hook dialing). 2 Dial a Personal Speed Dial code (#01 through #24). You may also choose not to lift your handset. When you dial the speed dial code, your voice terminal speaker goes on.
HOW TO USE To use a dial code to select the ringing sound you prefer: (Use this procedure only with a 7406 voice terminal. ) 1 Enter programming mode. 2 Dial #56. You hear the ringing sound your terminal makes. 3 Dial #56 again. You hear another ringing pattern.
Privacy DESCRIPTION CONSIDERATIONS . PROGRAMMING HOW TO USE If you share an outside line with other people, you may choose to program a Privacy button that allows you to prevent others from accidentally joining your telephone conversations. ● To turn the Privacy feature on and off, you can use a dial code instead of programming a button.
Programming Recall DESCRIPTION CONSIDERATIONS PROGRAMMING See “Voice Terminal Features and Programming Codes” in Section 3, “Quick Reference Guides.
HOW TO USE If you have a Recall button, you can use the button to disconnect an intercom call without hanging up your handset: 1 Touch Recall. You can use the Recall button to generate a switchhook flash for a dialing sequence that you want to store in the system.
2 Dial number to specify timer interval: ● 0 = 350 milliseconds ● 1 = 450 milliseconds ● 2 = 650 milliseconds ● 3 = 1 second 3 Touch [Enter] . 4 Touch Conference to return to the administration menu or leave administration mode. With a BIS-34D Console 1 Touch Message.
CONSIDERATIONS ● To use Reminder Service, the MERLIN II system clock must be set. ● Reminder Service must be reset each time it is used. It doesn’t carry over from one day to the next. ● At any given time, only one reminder voice terminal. ● If the voice terminal is busy when the reminder is cancelled.
HOW TO USE Procedures for setting and canceling Reminder Service calls from attendant consoles and from individual voice terminals are somewhat different.
Ringing/Idle Line Preference DESCRIPTION CONSIDERATIONS If you have Reminder Set buttons, they show the status of the feature. The light next to Reminder Set on your console is off, unless you set a reminder for yourself. The lights next to Reminder Set buttons are on, however, at any voice terminals for which you set reminder times.
PROGRAMMING To disable or enable Ringing/Idle Line Preference, enter programming mode and follow these steps: 1 Touch a line button. 2 Dial *343 to enable Ringing/Idle Line Preference or *344 to disable it- HOW TO USE 3 Leave programming mode. When you receive an outside call: 1 Lift your handset or touch Speakerphone.
HOW TO USE 3 If you have a printer connected to your system, you can make sure that you have selected the option you want by having the system print a System Feature Report. To order a report, dial #905 and wait for the beep. 4 Touch Message and go on to another procedure, or leave administration mode.
PROGRAMMING . . HOW TO USE places, such as lobbies or conference rooms, not to ring. A line programmed for no ring does not ring on outside calls, but does ring for transferred and intercom calls.
Saved Number Redial DESCRIPTION If you have programmed a Saved Number Redial button, you can use the button to save an important number for later one-touch dialing. If the number you call is busy or no one answers, or if you need to call the person back, you can save that number by touching Saved Number before you hang up.
Send Message DESCRIPTION CONSIDERATIONS PROGRAMMING HOW TO USE A system attendant can turn on the Message light at the voice terminals of people in the MERLIN II system in order to alert them that they have a message. There are different procedures for turning on the Message light from a BIS-34D console and a MERLIN II System Display Console.
To send a message to a display or to turn someone’s Message light on: 1 Touch Send Message. 2 Touch the Auto Intercom button for the person’s voice terminal. The red light next to the Auto Intercom button goes on, indicating that the person's Message light is on.
Shift DESCRIPTION CONSIDERATIONS PROGRAMMING HOW TO USE There are three types and two types on the of Shift buttons, one type on the 7406 voice terminal MERLIN 11 System Display Console : The 7406 Voi.
2 Touch the programmable feature button. When you are finished using the programmable feature button, the light goes off next to the feature button and the Shift button. The Shift Button on the Display Console To use a Shift button on the display console: 1 Touch the appropriate Shift button for the voice terminal or line you want to access.
HOW TO USE 2 Touch either of two adjacent Auto Intercom buttons: Green light on = station jack part of voice/data pair Green light off = station jack not paired 3 Touch Conference to return to the administration menu or leave administration mode. With a BIS-34D Console 1 Touch Message.
SMDR (Station Speakerphone DESCRIPTION CONSIDERATIONS HOW TO USE Message Detail Recording) See “Call Report. ” If your voice terminal is equipped with a speakerphone, you can conduct conversations without lifting your handset. Anyone with you can hear both sides of the conversation.
Special Characters in Programmed Dialing Sequences Using On-Hook Dialing 1 Without lifting your handset, touch Speaker. 2 Dial the number. 3 When you hear the other person answer, lift your handset to speak. If the line is busy, or if you get no answer: 1 Touch Speaker to cancel the call.
Pause Program a pause (1.5 seconds) into a dialing sequence. For example, you may need to place a pause between a pool access code, such as a 9, and an outside telephone number in an Outside Auto Dial sequence. 1 Dial the pool access code. 2 Touch Hold (Pause).
Square Line Configuration See “Line Assignments in Square Systems” Stopwatch DESCRIPTION If you want to start and stop the timer on your 7406D voice terminal—to time how long you spend on a call, for example- you can use your display and the Stopwatch feature.
System Renumbering DESCRIPTION At some point, you may need to change modules in the control unit. If you replace a module with one of a different type, you must readminister the system to reassign numbers to lines and stations.
System DESCRIPTION Size The MERLIN II system can be set for two different sizes: small and large. CONSIDERATIONS ADMINISTRATION The small setting is for systems administered for eight or fewer lines and 20 or fewer voice terminals. With small systems, the administrator and attendants typically use a BIS-34D voice terminal with display as a console.
System DESCRIPTION Speed Dial CONSIDERATIONS ADMINISTRATION The administrator can assign System Speed Dial codes numbers, such as warehouse or branch office numbers to frequently dialed or the numbers of clients or vendors. The administrator then distributes the list of codes to people in the office.
PROGRAMMING To assign a consequential System Speed Dial code, touch [Enter] an d repeat steps 2 through 4. 6 Touch Conference to return to the administration menu, or leave administration mode. With a BIS-34D Console 1 2 3 4 5 6 7 8 9 Touch Conference.
HOW TO USE You can program a button or use a dial code to access this feature. To dial an outside number: 1 Lift your handset. 2 Touch the System Speed Dial button or dial the appropriate code (#60 through # 99). . System Type DESCRIPTION As part of basic administration, you must specify whether the system is square, behind-switch, or pooled.
3 Go on to another procedure, or leave administration mode. With a BIS-34D Console 1 Touch Message. 2 Dial #202 and wait for the 2-beep 3 Dial one of the following digits to signal to begin. specify the system type: ● 0 = square system. ● 1 = pooled system with ● 2 = pooled system with ● 3 = pooled system with Button Access to Line Pools.
Tones DESCRIPTION Your MERLIN II system you of the progress of a feedback discussed here voice terminal provides the following tortes to inform call that you are placing or about to place. The is generated by the MERLIN II system. In many cases it is the same tones generated by the outside telephone system.
CONSIDERATIONS The MERLIN II system also provides you with the following tones on your voice terminal, unless you have a behind-switch system, so that you know . immediately what kind of call you are receiving. If your system is behind a switch, your tones will be different.
Touch-Tone or Rotary Signaling DESCRIPTION When the MERLIN II system is installed, it is set to send or generate Touch- Tone signals. If some of the system’s lines generate rotary pulses, you need t.
Touch-Tone Enable DESCRIPTION CONSIDERATIONS PROGRAMMING HOW TO USE If you have telephone lines that carry rotary signals, use the Touch-Tone Enable feature to switch to Touch-Tone signals midway through a dialing sequence.
Transfer DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE You can use your voice terminal Transfer button to transfer intercom and outside calls to someone else in your MERLIN II system. There are four ways to transfer calls: ● Option A.
To transfer a call using Option B: 1 Touch Transfer. 2 Dial the intercom number of the person to whom you are transferring the call. 3 Hang up. To transfer a call using Option C: 1 Touch Transfer. 2 Touch Intercom-Voice. 3 Dial the intercom number of the voice terminal to which you want to transfer the call.
To answer the call: 1 Lift your handset. call is answered : The red light moves to the line button of the second call and flashes rapidly. The green light next to the Auto Intercom button for the voice termianl from which the second call is retuning flashes slowly.
5 Touch Message and go on to another procedure, or leave administration mode. Voice Announcement Enable/Disable DESCRIPTION Ordinarily, people can use the MERLIN II system intercom feature to announce calls through your voice terminal speaker.
Voice Announcement To Busy Voice Terminal DESCRIPTION CONSIDERATIONS ADMINISTRATION The system administrator can assign some voice terminals two consecutive station jacks on the control unit so that people at these voice terminals can receive voice announcements while they are busy on a call.
Voice Terminal Type DESCRIPTION ADMINISTRATION When the system is first set up, the system recognizes all analog stations except the administrator/attendant console as BIS/HFAI voice terminals, that is, voice terminals with raised plastic buttons.
Volume Control DESCRIPTION HOW TO USE You can adjust the volume control lever on the left side of your voice terminal to increase or decrease the loudness of the ringing sound on the speaker. If you have a speakerphone, adjust the speakerphone volume using the volume control setting on the front of the voice terminal.
Accessory Equipment The following information is included in “Accessory Equipment”: 1 Description The description of the accessory tells what it does and its advantages for the user.
Auxiliary DESCRIPTION CONSIDERATIONS Power Unit You must add an auxiliary power unit (Figure 2-14) to any control unit carrier if the total number of voice terminals and voice terminal accessories (including HOW TO USE hands-free units and headset adapters) is greater than the carrier’s capacity.
Basic Telephones with OPTI and BTMI DESCRIPTION To provide service to people at a remote location, off-premises basic Touch- Tone telephones can be connected to the MERLIN II system through outside lines with the Off-Premises Telephone Interface (OPTI).
CONSIDERATIONS FIGURE 2-16 A Basic Telephone and Modem Interface (BTMI). TEL. DEVICE TIMER JACK RINGING MODE NORMAL TIMED FIGURE 2-17 A basic telephone connected to a BTMI.
ADMINISTRATION You use the same procedures for administering basic telephones connected to BTMIs and OPTIs that you use for administering standard voice terminals, Get the completed Station Configuration Forms for the telephones.
FIGURE 2-18 Dial codes for basic telephones connected to BTMIs and OPTIs. I 88 4 I 88 9 88 3 I 88 8 88 2 I 88 7 I 88 1 Intercom-Voice I 88 0 Intercom-Ring Square I 88 6 I 88 5 systems 88 4 I 88 3 Pool.
Control Unit DESCRIPTION Modules The basic carrier contains slots for up to seven modules, which supply power, direct system operation, and provide jack connections for telephone lines, voice terminals, and other equipment, such as a tape player for the Music- on-Hold feature.
CONSIDERATIONS ● Processor Module. The Processor Module, which contains the microprocessor that controls the system’s programs and features, always occupies the next slot (slot 0) on the control unit. This module may also contain jacks for optional equipment.
Frequency DESCRIPTION CONSIDERATIONS HOW TO USE Generator If your basic carrier or expansion carrier has a 12-Basic Telephone (012) Module, you must connect a Frequency Generator to the Power Module, located in the first slot of each carrier containing basic telephone modules.
General Purpose Adapter DESCRIPTION With the General Purpose Adapter (GPA) you can connect to your analog voice terminal Touch-Tone (not rotary) equipment such as modems, autodialers, facsimile (FAX) machines, and telephone extensions (including cordless telephones).
like a voice terminal. Note that incoming calls ring only at the voice terminal, not at the attached device. Using Auto Mode Set the switch to Auto to connect a modem, answering machine, or other automatic answering device. Program an Auto Answer-All feature button and activate it so the device answers incoming calls automatically.
CONSIDERATIONS ● HOW TO USE ● ● To 1 2 3 Be sure you are using the correct model for the voice terminal, as shown below. Model S101A (silver) is used with digital voice terminals only. Model S102A (black) is used with analog voice terminals only.
Headset DESCRIPTION and Headset Adapter CONSIDERATIONS HOW TO USE A headset connected allows you to handle to your voice terminal by way of the headset adapter calls more easily. See Figure 2-23. FIGURE 2-23 A headset connected to a headset adapter with an enlargement of the headset adapter.
To answer a call: 1 Touch On/Quiet on the headset adapter. To mute the microphone: 1 Hold down On/Quiet on the headset adapter. To hang up: 1 Touch Off on the headset adapter.
Loudspeaker Paging System See “Loudspeaker Music Coupler Page” in “MERLIN II System Features.” DESCRIPTION If your system has the Music-on-Hold feature, you must connect the music source, such as a tape player, to the MERLIN II system with a music coupler.
Power Failure Telephones DESCRIPTION In case of a power failure, a basic Touch-Tone or rotary telephone connected to a Power Failure Telephone jack in a control unit module has access to another line on the same module. (See Figure 2-26 to identify the PFT jack on different line modules.
Supplemental Alert Adapter DESCRIPTION Not mor e than 7 feet (unless you have a longer modular cord) Not more than 25 feet (unless you have a longer modular cord) HOW TO USE You can connect Extra Aler.
2 3 To Plug one end of the modular cord into the jack labeled C.U. # on the SAA and the other end into the voice terminal’s modular wall jack. Plug the modular cord from the extra alert device into the jack labeled Alerter on the SAA.
Introduction This guide summarizes the administrative procedures described in Section 2, “Reference.” For more information about a particular procedure, refer to the entry for that feature. Separate procedures are provided for the BIS-34D console and the MERLIN II System Display Console.
Button Code Administration Procedures Button code administration procedures are divided into two categories: basic and optional procedures. Basic Administration Procedures Administration Procedure Do This System size 1 Touch Message. 2 Dial #201. 3 If green light next to Message is steady and you hear two beeps, go on to step 4.
Administration Procedure Do This Attendant console position 1 Touch Message. 2 Dial # 203, 3 If green light next to Message is steady and you hear two beeps, go on to step 4.
Administration Procedure Do This Touch-Tone or rotary signaling 1 Touch Message. 2 Dial #302. 3 Touch line buttons: Steady green on = Touch-Tone Green off= rotary 4 Touch Message. Voice Terminal Type Setting (raised plastic 1 Touch Message. or flat membrane button) 2 Dial #320.
Administration Procedure Do This Voice terminal hne/line pool assignments in pooled systems: To assign lines to line pools 1 Touch Adm Pool. 2 If green light next to Adm Pool is steady and you hear two beeps, go on to step 3. If not, wait for 2-beep signal or try again later.
Optional Systemwide Features Administration Procedure Do This Automatic Route Selection (ARS): To specify how many tables are 6-digit 1 Touch Message. tables 2 Dial #305. 3 Dial number of 6-digit tables (0 through 8). 4 Touch Message. To add an area code or exchange 1 Touch Message.
Administration Procedure Automatic Route Selection (ARS): continued) To delete a pool number (action also deletes any other digits and absorption type) To add other digits in the Special Number Table .
Administration Procedure Do This Call Pickup Groups: To assign voice terminals to groups 1 Touch Message. 2 Dial # 327. 3 Dial number of Call Pickup group (01 through 30). 4 Touch Auto Intercom button(s): Steady green on = voice terminal in group Green off = voice terminal not in group 5 Touch Message.
Administration Procedure Call restrictions and allowed lists: To assign outward and toll call restrictions to voice terminals: NOTE: If you do not need to dial a toll prefix (0 or 1) to place a long distance call, perform steps 1 and 2 below. If you use a toll prefix, just perform step 2 below.
Administration Procedure Do This Call restrictions and allowed lists 1 Touch Message. continued): 2 Dial #4. To assign access to allowed lists to 3 Dial list number (0 through 7).
Administration Procedure Direct Inward System Access: To assign lines for DISA To specify a password for DISA users To set up DISA outward restriction To get a printout of DISA options Disconnect interval for held calls Extended Station Status: To specify the ESS mode To put consoles in and out of ESS Display mode Do This 1 Touch Message.
Administration Procedure Do This Forced Account Code Entry 1 Touch Message. 2 Dial # 319. 3 Touch Auto Intercom button(s): Steady green on = voice terminal has Forced Account Code Entry Green off = voice terminal doesn‘t have Forced Account Code Entry 4 Touch Message.
Administration Procedure Do This Group Paging: (continued) To get a printout of paging groups 1 Touch Message. 2 Dial #903 and wait for beep. 3 Touch Message. Intercom Dial Tone To change the intercom dial tone 1 Touch Message. 2 Dial #335. 3 Touch 0 to provide MERLIN II system intercom dial tone.
Administration Procedure Do This Night Service, Enhanced (continued): To set times for Night Service to go on 1 Touch Message. and off automatically 2 Dial #311. 3 Dial number of day of week (0 = Sunday, 6 = Saturday). 4 Dial “on” time (2 digits for hour, 2 digits for minute in 24-hour format), or touch Drop to remove entry.
Administration Procedure Recall Timer Reminder Service Cancel To get a printout of Reminder Service Cancel Ringing-on-Transfer System Information Report Printout System Speed Dial: To assign System Speed Dial codes To get a printout of System Speed Dial codes Do This 1 Touch Message.
Administration Procedure Do This Transfer Return Interval 1 Touch Message. 2 Dial #306. 3 Dial number of rings (1 through 9) preferred before calls return to original voice terminal.
Administration Button Codes Administration Code Other Number(s) Button(s) Feature # 201 0 = small Set system size. 1 = large # 202 0 = square Set system line representation type. . . 1 = pooled with Button Access 2 = pooled with Dial Access 3 = pooled with ARS 4 = behind-switch # 203 Auto Intercom Designate attendant positions.
Administration Code Other Number(s) Button(s) Feature # 310 Number of entry on list Set up a Night Service allowed list of (0 through 9) plus the emergency numbers. telephone number Drop Remove Entry. #311 Day of the week (0 through Set the time of day that Night Service goes 6; on automatically.
Administration Code Other Number(s) Button(s) Feature # 326 1 = 1 minute Set the Camp On return interval. 2 = 2 minutes 3 = 3 minutes 4 = 4 minutes 5 = 5 minutes # 327 01 through 30 Auto Intercom Assign a voice terminal to a Call Pickup (Call Pickup group number) group.
Administration Code Other Number(s) Button(s) Feature #6 0 through 7 (table number) Add an area code or exchange to an ARS plus 00 through 99 (entry table. number) plus an entry 0 through 7 (table number) Drop Remove an area code or exchange from an plus 00 through 99 (entry ARS table.
Menu-Driven Administration Procedures The following table shows procedures for menu-driven administration. This display-based method is used only with the MERLIN 11 System display console. The console makes administering your system easy because each button below the display aligns with its corresponding entry on the display.
Menu-Driven Administration Map FIGURE 3-1 Menu-Driven Administration Map 3-22 Menu-Driven Administration Procedures.
Basic Administration Procedures Administration Procedure Do This System Size Setting 1 Reach screen via [System], [Size] . 2 Touch [Small] or [Large] as appropriate for your system.
Administration Procedure Do This Flexible Numbering, Single: To renumber lines 1 Reach screen via [FlexNum] , [Single] , [Lines] . 2 Dial the old line number. 3 Touch [Enter] . 4 Dial the new line number. 5 Touch [Next] to change more line numbers in sequence.
Administration Procedure Do This Attendant Position Setting 1 Reach screen via [System], [Attendants], [Position] . 2 Touch Auto Intercom button(s): Green light on = attendant position Green light flashing = not now an attendant position 3 Touch [Store] .
Administration Procedure Do This Voice terminal line assignments in square 1 Reach screen via [Stations], [Line/Pool] . and behind switch systems 2 Touch Auto Intercom button for voice terminal.
Optional Systemwide Features Administration Procedure Automatic Route Selection (ARS): To specify how many tables are 6-digit tables To add an area code or exchange Touch [Enter].
Administration Procedure Automatic Route Selection (continued): To associate an absorption type with a pool number after adding the pool number . . To delete a pool number (action also deletes any other digits and absorption type) Touch screen via [More], [Tables], [ARS-Pool] .
Administration Procedure Do This Behind Switch Operation To specify system type 1 Reach screen via [System], [Type], [More] . 2 Touch [BehindSw] . To administer fixed features for the host system. 1 Reach screen via [More] , [Options] , [More] , [BehindSw] .
Administration Procedure Call restrictions and allowed lists: To assign outward and toll call restrictions to voice terminals: NOTE: If you do not need to dial a toll prefix (0 or 1) to place a long distance call, perform steps 1 and 2 below. If you use a toll prefix, just perform step 2 below.
Administration Procedure Call restrictions and allowed lists (continued): To set up allowed lists To assign access voice terminals to allowed lists to To get a pr intout of an allowed list To get a pr.
Administration Procedure Camp On: To set the Camp On return interval Centralized Programming Dialing Timeout for rotary lines Direct Inward System Access Do This 1 Reach screen via [More], [Options] [CampOn] . 2 Enter the number of minutes (1 through 5) that calls should camped.
Administration Procedure Do This Disconnect interval for held calls 1 Reach screen via [Lines], [More] , [HldAband] . 2 Touch line buttons: Steady green on = line drops held call on long (450 millisecond) signal (default) Green off = line drops held call on short (50 millisecond) signal 3 Touch Conference to return to the administration menu.
Administration Procedure Group Paging: To assign voice terminals to groups for Group Page To get a printout of paging groups Intercom Dial Tone To set the intercom dial tone Night Service, Enhanced: T.
Reach screen via [More], [Night], [Exclude] . Administration Procedure Night Service, Enhanced: (continued) To set up an allowed list of emergency numbers To set up a Night Service Exclusion list To s.
Administration Procedure Do This One-Touch Call Handling Option: To set system for One-Touch Transfer 1 Reach screen via [More], [Options] , [More], [More] , [OneTouch] . (default) 2 Touch [Transfer] . 3 Touch Conference to return to the administration menu.
Administration Procedure System Speed To assign Dial: System Speed Dial codes Reach screen via [More], [SpdDial] . Transfer Return Interval Do This 1 2 3 4 5 6 7 Dial System Speed Dial Number (60 Touch [Enter] .
Voice Terminal Features and Programming Codes The table below acquaints you with the fixed features that come with the MERLIN II system voice terminal and the programmable features that you can program onto your voice terminal. Some features can also be accessed by using a dial code; those features are identified with a Ҡ.
Fixed or Feature Name Description Programmable Programming Code CALL HANDLING (continued) Call Pickup Pick up a parked, held, or ringing Programmable Dial *84 (or *84 + line code or call at another voice terminal or on † intercom number) a line you don’t have.
Fixed or Feature Name Description Programmable Programming Code CALL REPORTING Account Number Enter an account number on a Programmable Dial *82 Entry printed call report Forced Account Code Require a user to enter a code in Programmable Dial *82 Entry order to place an outside call.
Fixed or Feature Name Description Programmable Programming Code PRIVACY Do Not Disturb Prevent calls from ringing while Programmable Dial *71 you are busy Privacy Prevent others from accidentally Prog.
Feature Name Description INTEROFFICE COMMUNICATIONS (continued) Leave Word Calling Features (cannot be used with a display console) Deliver Message Return Call (requires a display voice terminal) Dele.
Feature Name Description Fixed or Programming Code Programmable VOICE TERMINAL STATUS Extended Station Change the indication of the lights Programmable At an individual voice terminal Status on voice .
Voice Terminal Programming Codes Programming Codes *20 *25 *27 *28 *29 I *32 *33 *35 *36 *37 *38 *39 *40 *50 *60 *70 *71 *7 2 *73 *74 Other Numbers an intercom number an intercom number an intercom nu.
Programming Codes Other Numbers Feature Auto Answer-All Touch-Tone Enable *75 *76 *77 Coverage Inhibit Delete Message *78 *79 Return Call Next Message I *80 *81 Scroll Forced Account Code Entry (outgo.
Programming Codes Other Numbers Feature *210 Extended Station Status to put a voice terminal into standard call-handling mode from an attendant console *211 Extended Station Status to put a vice termi.
Index A Abbreviated Ringing, 2-142 – 2-143, 3-41, 3-46 See also Ringing Options Account Code Entry, 2-5, 2-50 Account Number Entry, 3-40, 3-45 Administration error tone, 2-158 forced idle tone, 2-15.
G General Purpose Adapter, 2-146, 2-178–2-179 Ghost Lines, 2-99 Group Call Distribution, 2-70 – 2-72, 3-41, 345 assigning voice terminals to groups, method of, 3-12, 3-33 associating lines with groups, method of, 3-12, 3-33 Group Listening, 2-148 – 2-149.
Printer, set to scroll to top of page, method of, 3-8, 3-29 Printout, getting, 2-4 Call Distribution groups, 3-12, 3-33 Night Service, 3-14, 3-34 Paging groups, 3-13, 3-34 System Information Report, 3.
Voice Voice Voice Voice terminal configuration form, 3-1 terminal line assignments in behind switch systems, method of designating, 3-4, 3-26 terminal line assignments in square systems, method of des.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il AT&T feature module 2 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del AT&T feature module 2 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso AT&T feature module 2 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul AT&T feature module 2 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il AT&T feature module 2, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del AT&T feature module 2.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il AT&T feature module 2. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo AT&T feature module 2 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
