Manuale d’uso / di manutenzione del prodotto 820 del fabbricante AT&T
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AT&T MERLIN ™ COMMUNICATIONS SYSTEM ADMINISTRATION MANUAL: MODELS 206,410, AND 820 WITH FEATURE PACKAGE 2.
Table of Contents Introduction The Control Unit The Three Types of Cartridges Features and Benefits Fixed Features Programmable Features System Features Optional Features and Equipment Basic Administr.
Introduction Most people can effectively use their MERLIN communications system voice ter- minal by reading the User's Guide: Models 206, 410, and 820 with Feature Package 2. As administrator, however, you will want more detailed information about all the options available with Feature Package 2.
7 8 9 11 12 13 14 1 . 2 . 3 . 4 . 5 . 6 . 7 . 1 2 3 4 5 6 Available Features 10 Line buttons with lights make it easy to keep track of 8. calls. 9. Flexible calling within your business. Program the features you want on your phone. 10. Speak to several people at one time.
The Control Unit The control unit is the center of the MERLIN system in that, one way or another, everything connects to it. Feature Package 2, which contains the software that enables you to customize your MERLIN system, is a cartridge that plugs into your control unit.
9. Line and Voice Terminal Modules (Model 820 only) These modules contain jacks for telephone company lines and jacks for voice terminals. Three types are available: 2 lines/5 voice terminals, 0 lines/5 voice terminals, and 2 lines/0 voice terminals. You can have as many as four modules for a maximum of eight lines and twenty phones.
THE THREE TYPES OF CARTRIDGES 12. Type I Cartridges Give You Custom Features Feature cartridges contain the software that enables you to customize your system. You have Feature Package 2, one of a family of feature cartridges designed for the Type I slot.
Features and Benefits This section describes all the features available with Feature Package 2. As system administrator, you will make decisions about how the system should operate and about which features best meet the needs of your business. To operate the features, consult the User’s Guide: Models 206, 410, and 820 with Feature Package 2.
Fixed Features FEATURE DESCRIPTION BENEFITS Call Pickup Makes it possible for someone • Answer another person’s phone who hears a voice terminal ringing without leaving desk. to answer it from another voice • People who move around from one terminal.
Fixed Features (continued) FEATURE DESCRIPTION BENEFITS Automatic Hold Release Automatically opens line when • Know immediately when person person on hold hangs up. Green on hold hangs up. light next to button goes off. • Unused line is not kept busy unnecessarily.
Fixed Features (continued) FEATURE DESCRIPTION BENEFITS Recall Provides a timed switchhook flash • Access features of Centrex or PBX for use of MERLIN system with system without having to worry Centrex or PBX systems. Also about timing a "flash.
Programmable Features FEATURE DESCRIPTION BENEFITS Auto Answer-Intercom Automatically turns on the optional • No need to touch a button to Hands-Free Unit when receiving an answer an intercom call. intercom call. Automatic Line Selection Automatically selects a free line • No need to find a free line or touch when you lift handset to make call.
Programmable Features (continued ) FEATURE DESCRIPTION BENEFITS Outside Auto Dial Touching a programmed button • Saves time in dialing. automatically dials the outside • Dial a frequently called outside number it represents. number with one-touch convenience.
Programmable Features (continued ) FEATURE DESCRIPTION BENEFITS Touch-Tone Enable Generates Touch-Tone signals on • Businesses that use rotary lines rotary lines. can access alternate long- distance services, banking-by- phone, credit card authorization, and other electronic services that require Touch-Tone dialing.
System Features—For Administrator Only FEATURE DESCRIPTION BENEFITS Button-Free Line Operation Enables users to have access to all • Gives users of 5-button voice lines without using up buttons. terminals more buttons for custom features. Call Restriction Enables administrator to adjust any • Prevents telephone abuse.
Optional Features and Equipment FEATURE DESCRIPTION BENEFITS Extra Alert Provides a connection for alerting • Alert people in noisy areas that devices such as bells, horns, or telephone is ringing. Required Equipment: strobe lights in up to three different • Type III cartridge in control unit areas of building.
Basic Administration This section guides you through the administration procedures required to get your MERLIN system up and running. A later section tells you how to customize your system further.
NOTE: If you have a Model 820, the name of the Toll Prefix/Area Code switch is engraved on the faceplate of the control unit. If you have a Model 206 or 410, a plastic label that identifies this switch is supplied with the Feature Package 2 cartridge.
LINE ADMINISTRATION Connecting Lines to the Control Unit Once you have set control unit switches and entered administration mode, you are ready to connect telephone lines to your control unit. Simply plug the lines into the line jacks labeled A, B, C, etc.
For Non-Square Systems You may not want your system to be "square". For instance, you may have a WATS line that you want to appear only on a few voice terminals. Or you may want a line to serve as a personal line for someone’s exclusive use.
Initial Feature Assignments Model 206 Voice Terminals 1-5 Model 410 and 820 Voice Terminals 11-29 34-Button 10-Button 5-Button Do Not Disturb Or Line D Privacy Or Line H Outside Auto Dial Outside Auto.
Initial Feature Assignments Administrator/Attendant Voice Terminal Voice Terminal 0 on Model 206 Voice Terminal 10 on Model 410 and 820 Normal Mode Outside Auto Dial Or Line D Privacy Or Line H Interc.
Administrator/Attendant Voice Terminal Voice Terminal 0 on Model 208 Voice Terminal 10 on Model 410 and 820 Administration Mode Line D Line H Intercom Auto Dial 19 Intercom Auto Dial 29 Line C Line G .
Customizing Other Options in the System As the person who administers the MERLIN system, you will know more about its capabilities than anyone else in your office. With good planning on your part, the system can be fine-tuned to work with maximum efficiency both for the business as a whole and for each individual user.
SYSTEM SPEED DIAL System Speed Dial numbers are numbers that you, the administrator, program into the MERLIN system memory. Users can access them by dialing a three-character code.
The MERLIN system has preassigned paging groups, each consisting of three voice terminals. Voice terminals 11, 12, and 13 constitute the first group, 14, 15, and 16 the second group, etc. You need not administer group paging if the preassigned groups are satisfactory.
In button-free line operation, there are no visual indicators to help keep track of incoming calls. You do not know which lines calls come in on. But it’s still easy to place and receive calls. To place a call, just lift the handset. The MERLIN system selects a free line for you.
You can access most MERLIN features in the same way everybody else does, but for call handling, note the following: • If you want to hold a call, touch Hold. • To return to a held call, dial # ✱ . • You can program # ✱ onto a button by entering program mode, touching the button you want to program and dialing ✱ 95 ✱ .
Programming Individual Voice Terminals to Meet Office Priorities After you have finished adjusting the control unit and administering features from the administrator/attendant voice terminal, you can then turn to more specific features that depend on how you run your office.
When first installed, your MERLIN system automatically selects the first available line for every telephone in the order A, B, C, D, E, F, G, H. Through programming, you can make the Automatic Line Selection feature even more useful by configuring it to meet the particular needs of your business.
Programming Individual Voice Terminals to Meet Personal Priorities As system administrator, you may have to decide which custom features certain voice terminals should have, taking into con- sideration the individual’s needs and the capabilities of the voice terminal.
Feature Programming Chart (continued ) Feature Programming (Suggested Button Label) Description Code Notes Outside Auto Dial Dial outside numbers or Dial ✱ 90 + an out- PBX or Centrex feature side number. Name or codes with one touch. Locatio n Privacy Prevent people from join- Dial ✱ 72.
PROGRAMMING TIPS FOR 34-BUTTON VOICE TERMINALS How you program a 34-button voice terminal depends on the person for whom you’re programming it. If it’s for an attendant, refer to specific information on page 33 of this manual. If you are programming for someone other than an attendant, here’s some information that may be helpful.
As already explained, people with 5-button voice terminals have buttons and lights for a maximum of four outside lines corresponding to the left column of a larger voice terminal. The system may have more outside lines than can show up on a phone with five buttons.
Special Information for the System Attendant Many businesses have a system attendant, a person who answers most calls and passes them along to other people in the office. An attendant can also take messages and place outside calls. The main attendant voice terminal (0 or 10) also serves as an administration voice terminal.
The person to whom the call is transferred hears a distinctive transfer-ringing and lifts the handset. If the call is not picked up, it returns to the attendant’s phone. 2. With voice announcement. To let the person to whom the call is being transferred know who’s calling.
Troubleshootlng Char t If something goes wrong in the operation of your MERLIN system, use the following troubleshooting chart to determine the possible cause of the problem. In many cases, you can clear the trouble yourself without the need for a service call.
Troubleshooting Chart (continued) Trouble Possible Cause Do This The voice terminal will not stop ringing. The T/P switch may be set to P • Slide the T/P switch to the center position. (Program). One custom feature does not work, but The feature was not programmed • Reprogram the feature to the same button.
Inde x Administration Mode, 17, 22 Administrator/Attendant Voice Terminal, 16, 21 Administration Mode, 22 Automatic Answer-Intercom, 11 Automatic Line Selection, 11, 28-29 Button-Free Line Operation, .
Quick Reference Guide to Administration Procedure s This chart summarizes the administrative procedures described in this manual. If you need more information about a pro- cedure, refer to the pages listed.
Quick Reference Guide (continued) Procedure Instructions For Use ADMINISTERING OTHER SYSTEM OPTIONS (continued) Group Paging • Dial a Group Page code ( ✱ 70 through ✱ 79) depending on which of the ten groups you want to administer. (You can assign no more (See page 24.
AT&T MERLIN is a trademark of AT&T. COM KEY and TOUCH-A-MATIC are registered trademarks of AT&T. © Copyright 1985 AT&T. Printed in U.S.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il AT&T 820 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del AT&T 820 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso AT&T 820 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul AT&T 820 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il AT&T 820, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del AT&T 820.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il AT&T 820. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo AT&T 820 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
