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Update to Integrated Solution III System Manager’s Guide for MERLIN LEGEND® Communications System AT&T 555-601-010ADD March 1995 AT&T.
Copyright © 1995, AT&T AT&T 555-601-010ADD All Rights Reserved Printed in U.S.A. March 1995 Notice Every effort was made to ensure that the information in this update was complete and accurate at the time of printing. However, information is subject to change.
Update to Integrated Solution III System Manager’s Guide for MERLIN LEGEND® Communications System To diminish the risk of toll fraud occurrences, the Transfer to Subscribers Only? parameter on the System Parameter Administration screen is now permanently set to yes.
AT&T 555-601-010 Issue 2 September, 1993 AT&T Integrated Solution III For MERLIN LEGEND ® Communications System System Manager’s Guide.
Copyright © 1993 AT&T All Rights Reserved Printed in the USA 555-601-010 Issue 2 September, 1993 NOTICE: While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, AT&T cannot assume responsibility for any errors.
ORDERING INFORMATION To order copies of this manual: Contact: Your AT&T Account Team or your AT&T Authorized Dealer. or Call: AT&T at 1-800-432-6600 or Write: AT&T Customer Information Center P.O. Box 19901 Indianapolis, IN 46219 Order: Document No.
Contents 1 Introduction ■ ■ ■ Overview of Integrated Solution III System Manager’s Responsibilities Security Passwords Subscriber Passwords Administrative Passwords Login Attempts Master Contr.
Contents 3 Accessing IS-III Applications 3-1 ■ ■ ■ ■ ■ ■ Overview 3-1 Accessing AUDIX Voice Power 3-2 Accessing FAX Attendant 3-7 Accessing Call Accounting System 3-10 CAS Alarms 3-10 Acce.
Contents ■ ■ Shutting Down the System 4-58 Accessing Voice System Administration 4-61 A Appendix A: Master Controller Features ■ ■ ■ ■ ■ Overview Master Controller Processor Reset Button.
Contents B Appendix B: Ordering Information ■ Manuals B-1 B-1 C Appendix C: CAS Alarm Notification C-1 ■ CAS and HackerTracker Alarms C-1 Alarm Strategy C-2 Suggested Defaults C-2 Voice Mail Messa.
Figures 3 Accessing IS-III Applications 3-1 3-1. SPM Main Menu 3-17 A Appendix A: Master Controller Features A-1 A-1. The Master Controller II+ A-2 A-2.
Screens 2 Accessing IS-III 2-1 2-1. Status Screen 2-2 2-2. Integrated Solution III Main Menu 2-5 2-3. Page 1 of the Help Screen for the Integrated Solution III Main Menu 2-6 2-4. Page 2 of the Help Screen for the Integrated Solution III Main Menu 2-7 2-5.
Screens 4-12. 4-13. 4-14. 4-15. 4-16. 4-17. 4-18. 4-19. 4-20. 4-21. 4-22. 4-23. 4-24. 4-25. 4-26. 4-27. 4-28. 4-29. 4-30. 4-31. 4-32. 4-33. 4-34. 4-35.
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Introduction 1 Overview of Integrated Solution III Integrated Solution III (IS-III) is a menu-driven software application that allows you to administer and maintain your AT&T MERLIN LEGEND™ Communications System and various applications that your system supports.
Introduction ■ Integrated Solution Call Accounting System (optional) With the Call Accounting System (CAS), you can track incoming and outgoing calls so that you can make informed decisions about your telephone needs.
Introduction System Manager’s Responsibilities As the IS-III System Manager, you are responsible for performing the following tasks: ■ adding passwords initially and changing them periodically Maintaining passwords for both logging in and accessing each application from within IS III helps protect the system from unauthorized access.
Introduction ■ ■ ■ ■ ■ During a reboot, the system performs the following tasks: — repairs any minor corruptions automatically, which, if left uncorrected, could eventually lead to catastr.
Introduction Security Your Integrated Solution III system has been carefully designed to be secure. As the System Manager, it is your responsibility to protect voice and fax mail subscribers from unauthorized access to their mailboxes.
Introduction ■ ■ ■ Subscriber Passwords Make sure that subscribers understand the importance of password security to their mailboxes and implement the following guidelines: Subscribers should change their passwords the first time they log into the system and periodically thereafter.
Introduction ■ ■ Create a system administration policy concerning employee turnover to ensure that subscriber mailboxes are removed promptly from the system when they no longer require AUDIX Voice Power or FAX Attendant.
Introduction Backup Back up all system data regularly to ensure a timely recovery, should it be required. Implement a regular offsite backup policy so that you will always have a current backup, even if a disaster strikes your company’s office location.
Introduction To enhance security for the outcalling feature, you can turn off outcalling on a per- subscriber basis via the Subscriber Administration screen. You can also restrict the number of digits that may be used for outcalling on a system-wide basis via the Outcalling Administration screen.
Introduction Using this Guide At the time you are ready to use this guide, your IS-III system will already have been installed and initialized by AT&T personnel or your AT&T Authorized Dealer. Each application supported by IS-III has its own documentation detailing administration and daily operation.
Introduction Refer to the following table for a list of the tasks contained in this guide and the chapter number where you will find these tasks. TOPIC TASKS CHAPTER NUMBER Accessing IS-III Log into I.
Introduction Conventions Used in this Guide The following conventions are used in this guide: ■ ■ ■ ■ ■ Commands and text you should type appear in this style of type. Values, instructions, and prompts that appear on the screen are in this style of type.
Accessing IS-III 2 Overview This chapter provides the procedures that you will use to access IS-III. To administer an IS-III application or perform any on-going system maintenance, you must access the Integrated Solution III Main Menu. However, before you can access this menu, you must first log into IS-III.
Accessing IS-III Status Screen Available Disk Space: 94 Megabyte Disk, 58 Available Connection to Switch: LINK UP Database Reconciliation last run on: 06/02/92 14:59 Extensions added: 0 Extensions deleted: 0 Extensions changed: 0 Name: Enter Name. Press SAVE to continue.
Accessing IS-III approximately 2 KB of memory on the hard disk of the Master Controller. For example, if your system stores approximately 90 minutes (that is, 5,400 seconds) of voice messages daily, your hard disk must have at least 11 MB of available space.
Accessing IS-III If you do not have enough disk space available, perform the following steps: — instruct users to delete old voice messages and fax messages (if applicable) from their mailboxes. — display the Disk Usage Report (Chapter 4) to determine which users are using too much space.
Accessing IS-III Integrated Solution III >AUDIX Voice Power/FAX Attendant (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming & Maintenance Utility (SPM) User Maintenance Exit Move to an item using arrow keys and hit Enter to select HELP Screen 2-2.
Accessing IS-III Using On-Line Help For most of the IS-III menus and screens, the system provides an on-line help screen. Whenever the system provides [ F1 ] (HELP), a help screen is available. Typically, the help screen provides a brief description of the active menu or screen (that is, the menu or screen in which you are currently working).
Accessing IS-III Help on IS access the application by hitting <Enter> when the cursor is next to the application entry. User Maintenance: Another menu will be drawn that will allow you to access.
Accessing IS-III Access Log 06/02/92 10:34 fred 06/02/92 10:45 bill 06/02/92 11:21 steve 06/02/92 11:53 bill 06/02/92 13:02 sue 06/02/92 13:25 sue 06/02/92 14:37 fred 06/02/92 15:04 fred 06/02/92 15:5.
Accessing IS-III Logging Out of IS-III When you have completed your tasks on IS-III, you must log out of the system. Logging out prevents unauthorized users from accessing the system via your Iogin. To log out of IS-III, perform the following steps: 1.
Accessing IS-III Confirm Exit You are about to exit MERLIN LEGEND Integrated Solution III. Strike CONT to exit or CANCEL to cancel the exit. Strike CONT to exit or CANCEL to cancel the exit. CONT CANCEL Screen 2-7. Confirm Exit Screen 3. Press [ F3 ] (CONT) to exit IS-III.
Accessing IS-III Applications 3 Overview This chapter provides the procedures you will use to access the IS-III applications installed on your system. Using IS-III, you can access and administer the f.
Accessing IS-III Applications Accessing AUDIX Voice Power AUDIX Voice Power (AVP) is a software application that provides business-oriented, computerized voice services for the MERLIN LEGEND Communications System.
Accessing IS-III Applications ■ ■ ■ Automated Attendant Service The Automated Attendant directs callers through a series of menu selections to reach a desired department, extension, or attendant. Callers are greeted with spoken prompts that guide them in pressing touch-tone buttons to connect to their desired destination.
Accessing IS-III Applications To access AUDIX Voice Power, perform the following steps: 1. Log into the system and access the Integrated Solution III Main Menu.
Accessing IS-III Applications 2. At the Integrated Solution III Main Menu, move the cursor to AUDIX Voice Power/FAX Attendant (AVP/FA) and press [ ENTER ↵ ]. The AUDIX Voice Power/FAX Attendant Menu appears. NOTE: If a password has been administered for AUDIX Voice Power, the Password: prompt appears.
Accessing IS-III Applications NOTE: If FAX Attendant is not present, the AUDIX Voice Power Menu appears. AUDIX Voice Power >Automated Attendant Administration Outcalling Administration Service Admi.
Accessing IS-III Applications Accessing FAX Attendant AT&T FAX Attendant is a software application that enhances the capabilities of all fax machines attached to your company’s MERLIN LEGEND Communications System.
Accessing IS-III Applications To access FAX Attendant, perform the following steps: 1 . Log into the system and access the Integrated Solution III Main Menu.
Accessing IS-III Applications 2. At the Integrated Solution III Main Menu, move the cursor to AUDIX Voice Power/FAX Attendant (AVP/FA) and press [ ENTER ↵ ]. The AUDIX Voice Power/FAX Attendant Menu appears. NOTE: If a password has been administered for AUDIX Voice Power/FAX Attendant, the Password: prompt appears.
Accessing IS-III Applications Accessing Call Accounting System Call Accounting System (CAS) is a software application that allows you to administer telephone expenses and track facility usage in a business, university, or government installation using up to 200 telephone extensions (or up to 500 extensions with the upgrade package).
Accessing IS-III Applications NOTE: Before you administer any changes to CAS, be sure you have synchronized the time and date settings for IS-III and the MERLIN LEGEND Communications System. Refer to “Setting the Time and Date” in Chapter 4 for details.
Accessing IS-III Applications 2. At the Integrated Solution III Main Menu, move the cursor to Call Accounting System (CAS) and press [ ENTER ↵ ]. A Call Accounting System welcome screen appears briefly, and then the Call Accounting System Menu appears.
Accessing IS-III Applications Accessing Integrated Administration Integrated Administration provides an easy-to-use interface that allows both switch system programming and application administration to be done simultaneously by selecting choices from application-oriented menus and by filling in blanks on application-oriented forms.
Accessing IS-III Applications 2. At the Integrated Solution III Main Menu, move the cursor to Extension Directory and press [ ENTER ↵ ]. The Extension Directory screen appears.
Accessing IS-III Applications Accessing System Programming & Maintenance Utility System Programming & Maintenance Utility (SPM) emulates a system programming console, enabling you to program and administer your MERLIN LEGEND from the IS-III Master Controller.
Accessing IS-III Applications To access System Programming & Maintenance Utility (SPM), perform the following steps: 1. Log into the system and access the Integrated Solution III Main Menu.
2. At the Integrated Solution III Main Menu, move the cursor to System Programming & Maintenance Utility (SPM) and press [ ENTER ↵ ]. The System Programming & Maintenance Utility (SPM) Menu appears. NOTE: If a password has been administered for System Programming & Maintenance Utility (SPM), the Password: prompt appears.
Maintaining IS-III 4 Overview This section provides the procedures that you will use to maintain IS-III on a regular basis. These procedures include: ■ ■ ■ ■ ■ ■ Backing up files You should back up the files on a regular basis, so that you have current information in case of a system failure.
Maintaining IS-III ■ ■ ■ ■ Reconciling the dial plan You can run an immediate reconciliation program between the MERLIN LEGEND Communications System’s dial plan (System Numbering Plan) and the Extension Directory whenever it is necessary to desynchronize the databases.
Maintaining IS-III Backing Up the System The information saved during a backup can be used to restore IS-III in the unlikely event of a catastrophic failure. You should back up your files when subscriber information or prompt messages are changed. It is best to perform backups in the evening or when the telephone system is not busy.
Maintaining IS-III To back up the system, perform the following steps: 1. Log in and access the Integrated Solution III Main Menu. The Integrated Solution III Main Menu appears.
Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears.
Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Backup Files and press [ ENTER ↵ ]. The Backup Files Menu appears. Backup Files >Administrative Files Backup to Diskette Com.
Maintaining IS-III ■ Backing Up Administrative Files to Diskettes When you back up administrative files to diskette, the system stores the following files on diskette(s): ■ ■ UNIX files administrative files for each application voice system files (if AUDIX Voice Power is installed).
Maintaining IS-III 3. 4. 5. Insert a diskette and then press [ ENTER ↵ ]. The system displays the following message: Formatting diskette - do not remove After formatting the diskette, the system dis.
Maintaining IS-III 6. 7. 8. 9. 10. 11. Press [ ENTER ↵ ]. The system calculates the number of diskettes needed to do the Voice System backup. The system lists the number of 1.
Maintaining IS-III Backing Up the Entire System to Tape When you back up the entire system to tape, the system stores the following files on tape cartridges: ■ ■ ■ ■ UNIX files administrative files for each application all voice system files (if AUDIX Voice Power is installed).
Maintaining IS-III 3. Insert the tape you will use to back up the application and system files, and press [ ENTER ↵ ]. The light on the tape drive goes on and the system responds: WORKING.......... The application files and system files backup will need approximately 1 cartridge tape(s).
Maintaining IS-III 8. After the light on the tape drive goes out, remove the tape, write protect it, and then label it “Voice Files.” 9. Press [ ENTER ↵ ] to return to the Backup Files Menu. 10. Press [ F6 ] (CANCEL) to return to the User Maintenance Menu.
Maintaining IS-III Backing Up the Integrated Administration Files to Diskette When you back up the Integrated Administration files to diskette, the system stores the files associated with the Extension Directory. You should perform this procedure only when there is little or no traffic on the switch.
Maintaining IS-III 3. Insert the diskette you will use to back up the administrative files associated with the Extension Directory, and press [ ENTER ↵ ]. The system responds: Formatting diskette - do not remove After a few minutes, the system responds: The integrated administration files will be copied to diskette.
Maintaining IS-III Displaying the Disk Usage Report The Disk Usage Report provides information on the available disk space for system and voice partitions.
Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears.
Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Maintenance Log and press [ ENTER ↵ ]. The Maintenance Log Menu appears. Maintenance Log >Administer CAS Alarm Levels Format MS-DOS Floppy Disk Usage Report Move to an item using arrow keys and hit Enter to select HELP CANCEL Screen 4-6.
Maintaining IS-III 4. At the Maintenance Log Menu, move the cursor to Disk Usage Report and press [ ENTER ↵ ]. The Disk Usage Report appears. Disk Usage Report HARD DISK SIZE: System Partition Size: System Partition Remaining: Voice Partition Size: Voice Partition Remaining: 202.
Maintaining IS-III Formatting MS-DOS Floppy Diskettes Through IS-III, you can format 1.44 MB (high density) and 720 KB (double density) MS-DOS floppy diskettes for use with the System Programming & Maintenance Utility (SPM). Formatting a 1.44 MB Floppy Diskette To format a 1.
Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears.
Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Maintenance Log and press [ ENTER ↵ ]. The Maintenance Log Menu appears. Maintenance Log >Administer CAS Alarm Levels Format MS-DOS Floppy Disk Usage Report Move to an item using arrow keys and hit Enter to select HELP CANCEL Screen 4-10.
Maintaining IS-III 4. At the Maintenance Log Menu, move the cursor to Format MS-DOS Floppy and press [ ENTER ↵ ]. The Format MS-DOS Floppy Menu appears. Format MS-DOS Floppy >Format 1.44 MB MS-DOS Floppy Disk Format 720 KB MS-DOS Floppy Disk Move to an item using arrow keys and hit ENTER to select HELP CANCEL Screen 4-11.
Maintaining IS-III 5. Move the cursor to Format 1.44 MB MS-DOS Floppy Disk and press [ ENTER ↵ ]. The Format 1.44 MB MS-DOS Floppy Diskette screen appears. Format 1.44 MB MS-DOS Floppy Diskette Verify that the floppy you want to format is a 1.44 MB floppy.
Maintaining IS-III 6. Insert the blank diskette and press [ F3 ] (CONT). The system displays the following message: Formatting of 1.44 MB diskette in progress After the diskette finishes formatting, the Remove Formatted Floppy screen appears. Remove Formatted Floppy 1.
Maintaining IS-III Formatting a 720 KB Floppy Diskette To format a 720 KB (double density) MS-DOS floppy diskette, perform the following steps: 1. Log in and access the Integrated Solution III Main Menu.
Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears.
Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Maintenance Log and press [ ENTER ↵ ]. The Maintenance Log Menu appears. Maintenance Log >Administer CAS Alarm Levels Format MS-DOS Floppy Disk Usage Report Move to an item using arrow keys and hit Enter to select HELP CANCEL Screen 4-16.
Maintaining IS-III 4. At the Maintenance Log Menu, move the cursor to Format MS-DOS Floppy and press [ ENTER ↵ ]. The Format MS-DOS Floppy Menu appears. Format MS-DOS Floppy >Format 1.44 MB MS-DOS Floppy Disk Format 720 KB MS-DOS Floppy Disk Move to an item using arrow keys and hit ENTER to select HELP CANCEL Screen 4-17.
Maintaining IS-III 5. Move the cursor to Format 720 KB MS-DOS Floppy Disk and press [ ENTER ↵ ]. The Format 720 KB MS-DOS Floppy Diskette screen appears. Format 720 KB MS-DOS Floppy Diskette Verify that the floppy you want to format is a 720 KB floppy.
Maintaining IS-III 6. Insert the blank diskette and press [ F3 ] (CONT). The system displays the following message: Formatting of 720 KB diskette in progress After the diskette finishes formatting, the Remove Formatted Floppy screen appears. Remove Formatted Floppy 720 KB floppy has been formatted.
Maintaining IS-III Adding or Changing Passwords If you wish to limit access to IS-III applications and the IS-III user Iogin (is), you may add or change passwords.
Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears.
Maintaining IS-III 3. At the User Maintenance Menu, select Password Protection and press [ ENTER ↵ ]. The Password Protection Menu appears showing all installed applications.
Maintaining IS-III 4. At the Password Protection Menu, move the cursor to the item you want, and then press [ ENTER ↵ ]. The Change/Add Password screen appears. Change/Add Password >Change/Add Move to an item using arrow keys and hit Enter to select HELP CANCEL Screen 4-23.
Maintaining IS-III 5. At the Change/Add Password screen, press [ ENTER ↵ ]. — If a password exists and you are changing it, the system displays the following prompt: Old Password: Type your existing password and press [ ENTER ↵ ]. The system prompts you for your new password.
Maintaining IS-III CAS and HackerTracker Alarms The Call Accounting System sends alarms to the printer and, if AUDIX Voice Power is installed, also sends voice mail alarms to all members of the group list specified for the alarm type.
Maintaining IS-III Creating and Changing Group Lists NOTE: To change a group owner extension, skip this section and proceed to “Setting CAS Alarm Notification,” later in this chapter. Use any touch-tone telephone, on- or off-site, to create or change group lists as described below.
Maintaining IS-III As another example, if you are changing group list ID 123456 and it already has three extensions (201, 202, and 203), the system says List 123456 contains three members. Extension 201. To skip, press pound sign. To delete press star D.
Maintaining IS-III 11. 12. 13. 14. Review the list that you just created or changed by pressing [ * ] [ 1 ]. The system announces the first extension in the list. Press [ # ] to accept it and hear the next extension. Delete any extensions that are errors, and add any extensions that you missed.
Maintaining IS-III To configure a new CAS alarm group list or a changed group owner extension, perform the following steps: 1. Log in and access the Integrated Solution III Main Menu.
Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears.
Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Maintenance Log and press [ ENTER ↵ ]. The Maintenance Log Menu appears. Maintenance Log >Administer CAS Alarm Levels Format MS-DOS Floppy Disk Usage Report Move to an item using arrow keys and hit Enter to select HELP CANCEL Screen 4-26.
Maintaining IS-III 4. At the Maintenance Log Menu, move the cursor to Administer CAS Alarm Levels and press [ ENTER ↵ ]. The CAS Alarm Configuration screen appears. CAS Alarm Configuration CAS Alarm Level: Group List ID: Group List Owner Extension: Press CHOICES to display the list of alarms.
Maintaining IS-III 5. Make sure that the cursor is in the CAS Alarm Level field, and then press [ F2 ] (CHOICES). The CAS Alarm Levels screen appears. CAS Alarm Levels >All Alarms Warning Minor Ala.
Maintaining IS-III 6. Move the cursor to the alarm you want to set from the CAS Alarm Notification Form and press [ ENTER ↵ ]. The CAS Alarm Configuration screen returns, and the CAS Alarm Level field contains your selection. The following screen shows the HackerTracker Alarm selection.
Maintaining IS-III Restarting the Printer Scheduler/Spooler To restart the printer scheduler/spooler (for example, when it has run out of paper or has been turned off), perform the following steps: 1. Make sure the printer is on. 2. Log in and access the Integrated Solution III Main Menu.
Maintaining IS-III 3. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears.
Maintaining IS-III 4. At the User Maintenance Menu, move the cursor to Printer Restart and press [ ENTER ↵ ]. The Confirm Printer Restart screen is displayed. Confirm Printer Restart Printer Restart will remove all queued printing jobs and attempt to restart the printer.
Maintaining IS-III Reconciling the Dial Plan When changes have been made to the switch’s dial plan, it is necessary to run the reconciliation program to resynchronize the switch’s dial plan (System Numbering Plan) and the Extension Directory database.
Maintaining IS-III To reconcile the dial plan, perform the following steps: 1. Log in and access the lntegrated Solution III Main Menu. The Integrated Solution III Main Menu appears.
Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears.
Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Reconcile Dial Plan and press [ ENTER ↵ ]. The Reconcile Dial Plan screen appears. Reconcile Dial Plan If you have renumbered any AVP subscriber extension, the Reconcile Dial Plan program will remove the old extension's voice mail box and all messages.
Maintaining IS-III Setting the Time and Date The time and date for IS-III must be synchronized with the time and date for your MERLIN LEGEND Communications System. To set the time and date for IS-III, perform the following steps: 1. Log in and access the Integrated Solution III Main Menu.
Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears.
Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Set Time and Date and press [ ENTER ↵ ]. The Set Time and Date screen appears. The blinking cursor is located under the month. NOTE: The information in the fields reflects the most recent setting or the default setting of the time and date.
Maintaining IS-III 4. To change a field, use [ TAB ➞❘ ], [ ↑ ], or [ ↓ ] to move to that field, and then press [ F2 ] (CHOICES) to display the choices for that field.
Maintaining IS-III 7. After you have entered the correct information, press [ F3 ] (SAVE) to save the information. The Confirm Time and Date screen appears to confirm the settings you selected. Confirm Time and Date The date is Jun 6, 1992, time is 03:42 PM.
Maintaining IS-III Shutting Down the System To protect the data stored on the hard disk, this procedure must always be performed before turning off power to the system and before moving the hardware. To shut down the system, perform the following steps: 1.
Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears.
Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to System Shutdown and press [ ENTER ↵ ]. The Shutdown screen appears. Shutdown Shutdown will stop all active IS III applications which may include voice mail, automated attendant, or call accounting.
Maintaining IS-III Accessing Voice System Administration The Voice System Administration option appears if you have AUDIX Voice Power installed. Choosing it allows you to access certain administrative functions within the application. To access Voice System Administration, perform the following steps: 1.
Maintaining IS-III 2. At the Integrated Solution III Main Menu, move the cursor to User Maintenance and press [ ENTER ↵ ]. The User Maintenance Menu appears.
Maintaining IS-III 3. At the User Maintenance Menu, move the cursor to Voice System Administration and press [ ENTER ↵ ]. The Voice System Administration Menu appears. NOTE: If a password has been administered for AUDIX Voice Power/FAX Attendant, the Password: prompt appears.
Appendix A: Master Controller Features A Overview Your IS-III Master Controller hardware consists of the following components: ■ Master Controller processor (with hard disk and diskette drive) ■ color video monitor ■ keyboard ■ tape drive This chapter highlights operational features of these components.
Appendix A: Master Controller Features Figure A-1. The Master Controller II+ A-2.
Appendix A: Master Controller Features Left Side Figure A-2. Master Controller II+ Front Panel Figure A-3. Master Controller III A-3.
Appendix A: Master Controller Features 3.5" Disk Drive Reset Button Case Lock Power Lamp Tape Drive Power Button Disk Lamp Figure A-4. Master Controller III Front Panel A-4.
Appendix A: Master Controller Features Master Controller Processor The Master Controller II+ is an 80386SX-based processor that is delivered with the UNIX System V/386 Release 3.2.2 operating system and appropriate expansion boards already installed. This unit has a total of four expansion board slots; however, three of the slots are available.
Appendix A: Master Controller Features Drive Indicators The fixed-disk drive access indicator (located inside the door on the left) lights up when a fixed-disk drive is in use.
Appendix A: Master Controller Features To insert the diskette, hold it by the edge and insert it (label side up) into the disk drive until it clicks and locks into place. The release button pops out to indicate the diskette is inserted properly. The diskettes are protected by a hard plastic case.
To load the tape cartridge, orient it with the metal plate down and with the long edge containing the write-protect screw to the left. Push the cartridge into the drive until you feel resistance and then press the cartridge further into the drive until you hear and feel a click.
Appendix A: Master Controller Features Alt Key The keyboard has two [ ALT ] (alternate) keys (right and left). Use the [ ALT ] key in conjunction with the [ CTRL ] key and the [ DEL ] keys to reboot the system. However, it is preferable to use the Reset button to reboot the system.
Appendix A: Master Controller Features It is important to remember that these keys do not always perform the same functions, either within the same application or across different applications. Before pressing a function key, check on the bottom of your screen to see which function key is assigned to the function you want to perform.
Appendix B: Ordering Information B Manuals In addition to the AT&T lntegrated Solution III for MERLIN LEGEND ® Communications System System Manager’s Guide (this document) and the AT&T Integrated Solution III for MERLIN LEGEND ® Communications System Installation and Maintenance (Document No.
Appendix B: Ordering Information ■ ■ ■ ■ ■ AT&T Call Accounting System (CAS) Integrated Solution II Planning Guide and Forms Document No.
Appendix C: CAS Alarm Notification C CAS and HackerTracker Alarms The Call Accounting System sends alarms to the printer and, if AUDIX Voice Power is installed, also sends voice mail alarms to all members of the group list specified for the alarm type.
Appendix C: CAS Alarm Notification The second column of the form should contain the extensions of the AUDIX Voice Power subscribers who will receive the corresponding alarm messages. These extensions are entered when the group list is created via the AUDIX Voice Power touch-tone interface.
Appendix C: CAS Alarm Notification Voice Mail Messages The following voice mail messages are sent by the Call Accounting System and HackerTracker: ■ ■ ■ ■ ■ ■ HackerTracker Alarm “This is an alarm message from the HackerTracker. One of the criteria for detecting phone fraud or abuse has been exceeded.
Appendix C: CAS Alarm Notification ■ Major Alarm—95% Inodes Used “This is an urgent warning from the Call Accounting System. Call accounting has used up more system resources than allocated to it. Call collection and processing has been halted to avoid a system lock-up.
Appendix C: CAS Alarm Notification CAS Alarm Notification Form CAS Alarms AUDIX Voice Power Group Member Extensions Use this section of the form to send all alarms to the same group list. All Alarms Group List ID: Group Owner Extension: Use this section of the form to send individual alarms to different group lists.
Index A D access log, Date, viewing, 2-7 setting, 4-53 AUDIX Voice Power, 1-1 dial plan, accessing, 3-2 reconciling, 1-4, 3-17, 4-49 exiting, 3-6 Disk Usage Report, services, 3-2 displaying, 4-15 warn.
Index Master Controller II, H hardware, A-1 MS-DOS floppy diskettes, formatting, 4-19 hacker activity, monitoring, 1-9 HackerTracker, 1-2, 3-10 help, on-line, 2-6 O on-line help, using, 2-6 I Integrat.
Index SPM, 1-1 accessing, 3-15 exiting, 3-17 overview, 3-15 status screen, accessing information, 2-2 system manager, responsibilities, 1-3, 4-1 tasks, 1-11 System backup to tape, 4-10 T Time and Date.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il AT&T 555-601-010ADD è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del AT&T 555-601-010ADD - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso AT&T 555-601-010ADD imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul AT&T 555-601-010ADD ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il AT&T 555-601-010ADD, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del AT&T 555-601-010ADD.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il AT&T 555-601-010ADD. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo AT&T 555-601-010ADD insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
