Manuale d’uso / di manutenzione del prodotto 518-600-016 del fabbricante AT&T
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AT&T 518-600-016 MERLIN II ® COMMUNICATIONS SYSTEM Installation, Administration, and Maintenance Manual.
©1990 AT&T Issue 2 All Rights Reserved January, 1990 Printed in USA NOTICE The information in this document is subject to change without notice. AT&T assumes no responsibility for any-errors that may appear in this document. MERLIN is a registered trademark of AT&T.
Section 1: System Description What’s in This Manual 1-1 Section 1: System Description 1-1 Section 2: Installation 1-1 Section 3: Administration 1-1 Section 4: Troubleshooting 1-1 Section 5: Ordering.
What's in This Manual SECTION 1: SYSTEM DESCRIPTION SECTION 2: INSTALLATION SECTION 3: ADMINISTRATION SECTION 4: TROUBLESHOOTING SECTION 5: ORDERING INFORMATION This manual provides information about how to install and maintain a MERLIN II Communications System.
System Overview The MERLIN® II Communications System is a programmable digital telephone system with many features to make voice and data easy to manage. It supports up to 56 outside lines and 120 stations, depending on the configuration. Voice terminals allow access to the system for conversations, feature programming, or system administering.
Analog Digital Tie Basic Power Processor station telephone line station supply module module module module module Modern pool types MERLIN II System control unit Local host access Digital Digital Digi.
SYSTEM The size, type, and features of a MERLIN II system are CONFIGURATION determined using system planning forms. System Size A MERLIN II system can be as small as four outside lines and eight analog voice terminals, or as large as 56 outside lines and 72 stations.
● In a pooled system, outside lines can be grouped into line pools (groups of interchangeable lines). To get an outside line in a pooled system, the user must dial an access number or use a dedicated pool button on the voice terminal. Access to outside line pools can also be had through Automatic Route Selection (ARS).
Central office lines 25 Pair cable Network interface 66 Type hardware DIW cable / Digital PBX (System 25, System 75, or System 85) 408 408 408 408 40 8 Jack Field for outside lines D2R Z122C Box cord.
SYSTEM FEATURES Table 1-1 lists the features that are available for MERLIN II System Feature Modules 1 and 2, and Release 3. NOTE: The features in Table 1-1 are described fully in the MERLIN II Communications System System Manual .
● MERLIN II Attendant. The MERLIN II Attendant automatically answers and routes incoming calls. The feature is available only when the optional MERLIN II Attendant accessory is installed. Also, to gain access to this feature, you must use the517C13 Basic Telephone (012) Module.
● Posted Message. The Posted Message feature provides a method of sending one of 20 user-defined messages to another terminal. Each message can be up to 16 characters long and will appear on the caller’s display. ● System Speed Dial. System Speed Dial allows the caller to store frequently used numbers as three-digit codes.
Call transferred to receptionist; MERLIN II Attendant disconnects MERLIN II Attendant answers call. ▲ No Caller enters route or extension number. No Route or extension valid? Yes Route or extension answers? Yes No Second route or extension answers? Yes No call transferred; connection announcement played; MERLIN II Attendant disconnects.
TABLE 1-1 MERLIN II System Features Feature FM1 FM2 Release 3 Account Code Entry x 1 x x Allowed List x x x Attendant (Automatic) [MERLIN II Attendant] x Attendant Barge-in x x 2 Attendant Position Se.
TABLE 1-1 MERLIN II System Features (continued) Feature FM1 FM2 Release 3 Call Forwarding and Follow Me x x Call Park x x x Call Pickup x 4 x 4 x 4 Call Pickup Groups x x Call Report (SMDR) x x x Call.
TABLE 1-1 MERLIN II System Features (continued) Feature FM1 FM2 Release 3 Executive Barge-In x 5 x Extended Station Status (ES Status) x x Flexible Numbering x x Follow Me x x 6 Forced Account Code En.
TABLE 1-1 MERLIN II System Features (continued) Feature FM1 FM2 Release 3 Leave Word Calling x x x Line Assignments in Behind-Switch Systems x x Line Assignments in Pooled Systems x 9 x x Line Assignm.
TABLE 1-1 MERLIN II System Features (continued) Feature FM1 FM2 Release 3 Music-on-Hold x x x Night Service x x x Notify x x x On-Hook Dialing x x x 1 5 On-Line Module Swap x One-Touch Hold with Call .
TABLE 1-1 MERLIN II System Features (continued) Feature FM1 FM2 Release 3 Ringing/Idle Line Preference x 1 6 x x Ringing-on-Transfer x x x Ringing Options x x x Saved Number Redial x x x Send Message .
TABLE 1-1 MERLIN II System Features (continued) Feature FM1 FM2 Release 3 Tie Lines x Tones x x x 2 0 Touch-Tone Enable x x x Touch-Tone or Rotary Signaling x 2 1 x x Transfer x x x Transfer Return In.
System Hardware The MERLIN II system includes the following hardware: MERLIN II SYSTEM COMPONENTS ● ● ● ● ● ● CONTROL UNIT COMPONENTS Control unit Voice terminals > Analog > Digital .
Basic carrier Expansion carrier FIGURE 1-4 Control unit components. ● Power Supply Module. The Power Supply Module receives an input of 117 VAC and supplies the system with the following dc voltages: +5, -5, and -48 VDC. The Power Supply Module can support up to 45 unit loads per carrier.
Processor module (R3) (with feature module) Power supply module Processor module (FM1 and 2) (with feature module ) Line module with DTMF (400) Line module (800) Tie line module (400EM) Line/station module (408) Digital station-module (008D) Station module (000) Basic telephone module (012) FIGURE 1-4 Control unit components (continued).
● Processor Module. The Processor Module contains the circuitry that controls the system’s programs and features. It houses the Feature Module. Release 3 of the MERLIN II System must use Processor Module 517B7 with Feature Module 517F6. ● Feature Module.
> > > – 8-Analog (008) Module. The 008 module has jacks for eight analog stations. It has no jacks for outside lines. Simultaneous voice and data is available but requires you to connect both an odd and even numbered jack to the same voice terminal.
Power indicator Auxiliary power input jack On/Off switch Powe r connecto r Ground lug Label Diagnostic 96-pin connector SMDR port Application port Warning light Power supply module Pr ocessor module (517B7) for Release 3 FIGURE 1-5 Module controls and indicators.
Label Status indicators (LEDs) DIP switch (S2) Port 4 Port 3 Port 2 Port 1 DIP switch (S1) SMDR port Application port Warning iight labe l Diagnostic 96-pin connector Tie line module (517A14) Processor module (517A7) for Feature Moduies 1 and 2 FIGURE 1-5 Module controls and indicators (continued).
VOICE TERMINALS Processor Module. This module has the following port and light: ● SMDR port. This port is an interface to Station Message Detail Recording (SMDR) for call reports on call activity or a printout of system administration. ● Warning light.
Voice terminals work like special input/output (I/O) devices. The control unit performs all the decision making for the system while voice terminals act as the system’s sensors. Voice terminals inform the control unit of button depressions and feature status.
● Analog voice terminals > > > > > . > > > > > > > > > 7102A 5-Button 10-Button 10-Button HFAI 10-Button with Built-In Speakerphone (BIS-10) BIS-22 BIS-22 w.
10-Button 10-Button HFAI BIS-10 BIS-22D with display 34-button BIS-34 BIS-34D with display Display console FIGURE 1-6 A selection of analog voice terminals.
7406D with display and Data Stand 7406D with Data Stand FIGURE 1-7 A selection of digital voice terminals. BASIC OPERATION OF VOICE TERMINALS Voice terminals perform a variety of functions.
● ● ● ● ● Dialing out or in. When a voice terminal goes off- hook, it signals the control unit to make a connection through a network switch to an available or requested outside line. When the path is established, the voice terminal receives a dial tone.
SYSTEM ACCESSORIES Figure 1-8 shows several of the MERLIN II system accessories described here. ● Alerter Accessories. Devices such as a horn, bell, strobe, or chime can be connected to a Supplemental Alert Adapter so that people working in noisy or remote areas of a building can be alerted to incoming calls.
Basic Telephone and Modem interface 2 (BTMI-2) General Purpose Adapter (GPA) Off-Premises Telephone Interface (OPTI) Hands-Free Unit (HFU) Indoo r bell Extra alert strobe In-Range Out- of- Building Pr.
● Basic Telephone and Modem Interface 2 (BTMI-2). The BTMI-2 is a replacement for the BTMI. It connects telephones and data communications devices such as autodialers, answering machines, cordless telephones, facsimile machines, and modems to the MERLIN II system.
● ● ● ● ● Hands-Free Unit (HFU). Provides the voice terminal user with full speakerphone capability. This includes hands-free telephone conversation, on-hook dialing, monitor-on-hold, and teleconferencing at a short distance from the voice terminal.
● ● ● ● Off-Premises Range Extender (OPRE). The OPRE will be available in place of the Off-Premises Telephone Interface (OPTI) for users of Feature Module 1, Feature Module 2, and Release 3. The OPRE will allow users to connect off-premises Touch-Tone Basic telephones to the MERLIN II system.
Theory of Operation SYSTEM ARCHITECTURE The MERLIN II system architecture provides a digital network that supports voice and data communications. The modular nature of the system makes the base configuration efficient and easy to expand.
FIGURE 1-9 System architecture. Theory of Operation 1-37.
● Power Supply Module. The Power Supply Module converts 117 VAC line voltage to the following outputs: +5 VDC, -5 VDC, and -48 VDC (tip/ring). ● Processor Module.
If you use a 008 module in this slot, you must provide for outside lines using another module. The 408 module has a port processor to handle real- time intensive tasks such as ATL line protocol and central office rotary outpulsing. The port processor receives instructions from the main processor over the I/O bus.
ANALOG TO DIGITAL SIGNAL PROCESSING Analog to Digital Signal Conversion processor. The port processor directs Touch-Tone circuitry to output tones. The tones are placed on the TDM bus by the DSE through buffer circuitry. After a tip condition occurs at the remote end, a conversation may occur.
Quantizing Commanding PCM uses PAM as its starting point but goes further. PCM digitizes the information and sends the 8-bit code via PAM. PCM digitizes the PAM information by comparing each PAM sample to a point on a chart. Each point has a distinct 8-digit binary code.
Mu-Law 255 A-Law 100 DIGITAL SWITCHING Mu-Law 255 is a commanding scheme which uses a compression ratio that is compatible with modern channel bank equipment. The scale is divided into 16 intervals, with each interval having 16 levels. Therefore, it has 256 discrete values.
Each module has a DSE to interface codecs or digital transceivers to the TDM bus. The actual digital switching occurs when the DSE is programmed by the system I/O bus to place (transmit) data or retrieve (receive) data on the TDM bus in specific time slots.
SYSTEM CAPACITY The MERLIN II system hardware limits the system capacity for the items found in Table 1-2. TABLE 1-2 MERLIN II System Capacity Item Capacity Module slots 17 Board signatures 16 Time slots - 256 Simultaneous duplex connections 108 Tones 40 Table 1-3 lists items that the system architecture either allows or requires.
E&M SIGNALING Most signaling systems, other than loop signaling, are separate from the trunk equipment. They are normally located between the trunk equipment and the line facility. E&M signaling systems derive their name from the historical designations of the signaling leads on schematics covering these systems.
MERLIN II System T R T 1 R1 M E Central office RJ2GX T1 R1 T R E M Off-hook Site #1 dials number for site #2 E lead On-hook RJ2GX Central office SITE #l Dial tone M lead E lead M lead SITE #2 M lead o.
Direction A tie line may be administered in one of the three following ways: ● Two-way (default): Calls may be made in either direction. ● Outgoing only: Calls may be made but not received. ● Incoming only: Calls may be received but not made. Type There are four types of tie line options.
● Unprotected mode: Must be used for the E&M Type 1 Standard interface in order to meet voltage drop criteria for the interface. This mode is used when there is a network interface. ● Protected mode: Resistance is added in tie M lead to provide additional protection from foreign voltages and transients.
Dialing Mode This option sets the dialing mode for the tie line. ● Touch-Tone ● Rotary (default) Dial Tone This option determines whether the dial tone originates from the remote or local end of the tie line, or both (you receive a second dial tone).
TABLE 1-4 Tie Line Preferred Signaling Formats Installation Situation Preferred Signaling Format From MERLIN II System MERLIN II System Far End Signaling Protected Signaling Protected Mode and or Mode.
TABLE 1-4 Tie Line Preferred Signaling Formats (continued) Insulation Situation Preferred Signaling Format From MERLIN II System MERLIN II System Far End Signaling Protected Signaling Protected Mode a.
System Connectivity This section describes typical hardware configurations for a MERLIN II system with accessories and auxiliary equipment Connectivity diagrams with descriptions are provided for the .
Remote host compute r Modem Centra l Office Powe r Suppl y 408 408 408 408 40 8 04 PFT 03 02 01 PFT 08 07 06 05 PFT 12 11 10 09 PFT 16 15 14 13 PFT 20 19 18 17 Bridging adapter BR 241-B1 Even Station .
LOCAL HOST Local host computer access allows shared use of the host COMPUTER ACCESS computer through Modular Processor Data Modules (MPDMs). The MPDMs may have different data rates or the same rate, each set to a data rate of 19,200 bps or less. Refer to the connectivity diagram in Figure 1-13.
See Note 2 MPDM D8 W DCP DCE See Note 3 cord ■ jack interface ■ RS 232-C 408 408 408 408 008D MPD M (M25B) Power Supply DCP DCE ■ ■ jack interface PFT 08 07 06 05 20 19 18 17 ■ ■ ■ ■ P.
Power Supply 408 408 408 012 008D PFT 0 4 0 3 0 2 0 1 PFT 0 8 0 7 0 6 0 5 PFT 1 2 1 1 1 0 0 9 3 6 3 5 3 4 3 3 1 6 1 5 1 4 1 3 D8W cord 1000' max. Modem poo l 08 07 06 05 04 03 02 01 16 15 14 13 1.
Powe r Supply 408 408 408 408 008 D PFT 04 03 02 01 PFT 08 07 06 05 PFT 1 2 1 1 1 0 0 9 PFT 16 15 14 13 20 19 18 17 D8W cord Modem pool --------------------------- - MTD M MTD M RS-232-C (M25B) 17' max.
Power Supply 408 408 408 408 008D PFT 04 03 02 01 PFT 0 8 0 7 0 6 0 5 PFT 1 2 1 1 1 0 0 9 PFT 1 6 1 5 1 4 1 3 2 0 1 9 1 8 1 7 RS-232-C (M25B) 17’ max.
Basic Requirements for Modems ● ● ● ● ● ● ● ● ● Requirements for Outgoing Modem Pools The following paragraphs describe the basic requirements for any modem, and specific requirements when used in outgoing and incoming modem pools.
Requirements for Incoming Modem Pools MUSIC-ON-HOLD EXTERNAL LOUDSPEAKER PAGING ● Touch-Tone dialer that can pause and dial characters 0 through 9, #, and * ● Detection of dial tone ● Ability to.
Speaker 8-Ohm wire J5 4BU cord Power Supply 408 408 408 408 40 8 J1 PFT 0 4 0 3 0 2 0 1 PFT 0 8 0 7 0 6 0 5 PFT 1 2 1 1 1 0 0 9 PFT 1 6 1 5 1 4 1 3 PFT 2 0 19 1 8 1 7 103 A connecting bloc k Powermate.
● J1 P1 D4B U cord Music in Page Pac 20 Page Powermate input Common control Switch unit Power Supply 408 408 408 408 40 8 Page input CK L S DL G S PFT 0 4 0 3 0 2 0 1 PFT 0 8 0 7 0 6 0 5 PFT 1 2 1 1.
Section 2: installation Preinstallation Requirements Reviewing the Planning Forms Environmental Requirements Spare and Location Requirements Power Requirements and Secifications Grounding Requirements.
Jack Field Wiring 2-33 Constructing a Jack Field for Voice Terminal Wiring 2-35 Connecting Voice TerminaI Wiring to a Jack Field 2-37 Extending the Network Interface to a Jack Fieid for Outside Lines .
Testing the System 2-100 Testing the Voice Terminal Jacks for a Dial Tone 2-100 Testing Intercom Calls 2-101 Testing Outside Lines 2-103 Testing Tie Lines 2-104 Completing the Installation 2-106 Attac.
Preinstallation Requirements REVIEWING THE PLANNING FORMS ENVIRONMENTAL REQUIREMENTS Review the completed system planning forms, which should be on site, before starting installation.
WARNING: The control unit cannot be installed outdoors. It must be installed in an environment suitable for electronic equipment. Do not expose the control unit to devices that generate electrical interference such as arc welders or motors.
GROUNDING REQUIREMENTS WIRE LENGTH LIMITATIONS ● Frequency range. 60 Hz +/- 1 percent ● Max. current. 3 amperes per power supply ● Max. power use. 225 watts per power supply The system must be connected to a properly grounded ac outlet. See page 2-5, “System Grounding Requirements,” for more information.
WALL ATTACHMENT The customer should have a backboard mounted at the REQUIREMENTS control unit site. If one is not in place, you may need to attach a backboard to the wall. The backboard should meet these specifications: ● It should be made of 3/4-inch thick plywood.
System Grounding Requirements Proper grounding of the installation site is fundamental to protect the MERLIN II communications system against these types of electrical discharges: ● Lightning strike.
● Adequate bonding of the Central Office line protector ground and the power company ground Refer to Figure 2-1 for an example of a typicaI MERLIN II system grounding plan.
AC OUTLET TESTS The following tests verify proper grounding of the ac outlet. WARNING: Hazardous voltages are present during the following tests. Use great care when working with ac power line voltages. Check the ac outlet for proper ground with a circuit tester.
CO LINE PROTECTOR SURGE PROTECTORS The following test can be used to check CO line protector grounding. This test does not check the bond between the power company and telephone company protector grounds. 1 Connect a craft test set between the protector ground lug and the ring side of the CO line.
IROB PROTECTORS TIE LINE PROTECTION Equipment that is connected to the analog station jacks (408/008) and is located in a building outside of the main (control unit location) building, but within 1000 feet of the control unit is called In-Range, Out-of-Building (IROB) equipment.
placed in areas where a high electromagnetic field strength exists. Leading causes of interference include AM and FM radio station transmitters, television station transmitters, induction heaters, and motors (with commutators) of 0.25 horsepower (200 watts) or greater.
over ac circuit wire. When crossing station wire over ac circuits is unavoidable, try to maintain a 3-foot clearance. ● ● ● ● ● ● ● ● Use conduit for wiring runs whenever possible. Be sure that the conduit is grounded. If the conduit is not grounded, run a No.
Wiring the System TYPICAL MERLIN II SYSTEM WIRING Figure 2-2 illustrates typical MERLIN II system wiring. Central office lines enter the site through a 25-pair cable. The network interface in this example is a 66-type block configured as an RJ21-X-type connector.
Power Supply (Jack field Central for outside lines) office lines Z122C Box D2R cords 25 Pair cable RJ21-X DIW cable interface With Z610A Adapters 408 408 408 408 408 Outside lines PFT 04 03 02 01 PFT .
MODULE JACKS There are various types of jacks on the line and station modules (Figure 2-3). Each type of jack has a specific function as follows: ● ● ● ● ● Analog station jacks. These jacks are for analog voice terminals, analog data devices, and accessories.
400EM Switch Tie line jacks Tie line jacks Switch PFT jack Outside Iine jacks Analog station jacks Analog station jacks 40 8 00 8 FIGURE 2-3 Line and station module jacks.
Outside line jacks PFT jack 400 w/DTMF 80 0 Basic telephone jacks PFT jack Outside iine jacks Outside line jacks PFT jack Outside line jacks Digital station jacks 012 008D FIGURE 2-3 line and station module jacks (continued).
Outside Line Wiring PREPARING THE NETWORK INTERFACE The local telephone company provides the telephone numbers for outside lines, as well as an installed network interface that may consist of 1-Line adapters (RJ11-type), 2-line adapters (RJ14-type), or 25-line (50-pin, RJ21-type) connectors.
Single-line adapter (RJ11) 2-Line adapter (RJ14) (267C) 66-Type block (RJ21-type) 25 line interface Line 1 Line Tip Ring Phone Number 1 1 2 6 555-3827 2 2 27 555-3828 3 3 2 8 555-3829 Line 2 Line 3 ● ● ● ●● ● ● ● ● ●● ● 25 25 50 555-3851 Line 4 Line 5 Line 6 Line 25 FIGURE 2-4 Network interface adapters.
TESTING THE OUTSIDE LINES You often need to test an outside line at the network interface or jack field. This test will verify that the outside telephone lines are working properly. To perform this test, you-need a basic rotary dial telephone and a Touch-Tone telephone, each with a modular cord, or two craft sets.
● Single-pair modular line cords. You need one D2R cord for each outside line. The cord must be long enough to reach the network interface. ● Green line-cord labels. These labels are marked 01, 02, 03, etc. You need a matching pair for each line cord.
4 Write the telephone number assigned to each of the TIE LINE MODULE WIRING line jacks next to the number for that line jack on the outside line numbers label found on the inside of the control unit’s front cover or on the inside of the left door of the jack field box containing the outside lines.
Powe r Suppl y 408 408 408 408 400 EM 25 pair cable RJ2GX Jack Position Connector Position 1 3 2 4 3 5 4 2 5 1 6 6 7 7 8 8 MERLIN II System control unit Power Supply 408 012 DCP 408 400 EM D8W cord D8.
Voice Terminal Wiring CONNECTlNG VOICE You can connect up to 120 station jacks, which support up TERMINAL WIRING to 120 voice terminals in the MERLIN II system. TO THE CONTROL NOTE: The terms “voice terminal” and “station” are UNIT synonymous when describing the wiring and labeling of the voice terminal side of the MERLIN II system.
Refer to “Jack Field Wiring” on page 2-33 for instructions on how to construct a jack field. You need the following items to complete the connections: ● ● ● ● ● System directory label. Use this label to record the end locations of each intercom number in the system.
Connecting Voice Terminal Wiring Directly 2 Wire the station jacks on the modules to the jack field using D8W cords. Thread the wires through the wire manager located at the base of each module as you connect them to the station jacks. Label each end of each wire with the intercom number to which it connects.
3 Beginning with a pair of labels marked 01, label each cord at both ends with matching labels. If the distance between a voice terminal location and the control unit requires the use of extension cords, label each end of the wiring run. Attach one label near the plug to the voice terminal and the matching label near the plug to the control unit.
WIRING A VOICE If an analog voice terminal requires either the Voice TERMINAL FOR TWO Announcement to Busy Voice Terminal feature or the VOICE-PAIRS Simultaneous Voice and Data feature, you need to assign two adjacent odd/even station jacks (01 and 02, 13 and 14, etc.
408 408 408 408 40 8 CO line s PFT 0 4 0 3 0 2 0 1 PFT 0 8 0 7 0 6 0 5 PFT 1 2 1 1 1 0 0 9 PFT 1 6 1 5 1 4 1 3 PFT 20 19 18 17 0 8 0 7 0 6 0 5 0 4 0 3 0 2 0 1 1 6 1 5 1 4 1 3 1 2 1 1 1 0 0 9 2 4 2 3 2.
MERLIN II System control unit Odd numbered jack (Even numbered station) Bridging adapter Even Even numbered jack (Odd numbered Station (Voice station) Terminal) Odd Voice terminal Line OOOOOOO O OOOOO.
STANDARD 4-PAIR If you are wiring for 4-pair using a 66-type block, review WIRIN G the diagram in Figure 2-8. Notice that the wiring for the additional voice pair (the even-numbered jack) terminates in the same place on the building wiring block as the wiring for the odd-numbered jack.
Brand Rex part # BR866-JC Standard 8-pin jack wiring 1— T 2 ––– – R 2 ––– – T 3 ––– – R 1 ––– – T 1 ––– – R 3 ––– – T 4 ––– – 8— R 4 ––.
Follow the diagram in Figure 2-9 if you are performing a postwire surface-mounted application or if you are using apparatus boxes in a jack field. The postwire surface-mounting requires a 104A connecting Block.
Odd port Even port T 1 —— 1 R 1 —— 2 T 2 —— 3 R 2 —— 4 T 3 —— 5 R 3 —— 6 T 4 —— 7 R 4 —— 8 110-Type standard 8-pin wiring OOOOOOO O R 4 T 4 R 3 T 1 R 1 T 3 R 2 T 2 8765432 1 Voice terminal Note: If ZI22C apparatus boxes are used, two Z601A adapters are required per terminal.
the point of connection to the outside lines from the network interface, which is provided by the local telephone company, to jacks in a jack field for the outside.
CONSTRUCTING A JACK FIELD FOR VOICE TERMINAL WIRING Jack Field Construction Requirements You may also decide to connect the outside wiring directly from the network interface to the control unit and the voice terminal wires directly from the voice terminal locations to the control unit.
● ● ● See the equipment supplier to obtain the correct adapters for the system. Z122C apparatus boxes. Each box holds six single- port voice terminaI connectors. Modular wall jack adapters. These adapters (or connecting blocks) terminate the wiring runs at the voice terminal locations.
A backboard should be in place at the location where you plan to install the control unit. If no board is ready, see “Wall Attachment Requirements” on page 2-4. If the backboard is in place, do the following: 1 2 3 4 5 Mark positions on the backboard mounting surface for the control unit and the jack field in relation to each other.
Running the Cables CAUTION: Do not run cables inside or on top of air plenums or ducts, along hot pipes, or across walkways. If you use staples to attach cords to walls or baseboards, be careful not to pierce the cable.
6 7 8 Insert and punch down (connect the wires of the spooled cable into the cutdown section of the adapter next to the label for wiring run 1 in the jack field (the top jack in the box labeled ❑ 1-6). If necessary, trim the ends of the wires with a pair of scissors or diagonal pliers.
6 7 8 9 10 11 12 13 14 15 Wrap the jacketed cable around the center post until the colored wires extend over the two plastic caps. Align the cable in one of the notches on the jack, and attach the jack to the wall. One type of jack requires screws, while another uses adhesive backing.
EXTENDING THE NETWORK INTERFACE TO A JACK FIELD FOR OUTSIDE LINES If the local telephone company has provided an RJ2l-type network interface, you can connect the control unit to the network interface using adapters that allow you to plug D2R cords directly into the interface.
● Cable termination tool. You need this tool to strip some of the jacket from the raw end of the 25-pair cable. If the connecting block on the 4-line adapter does not have two caps that automatically punch down wires when the cap is snapped onto the block, you also need a tool for punching down the wires.
Labeling Jacks and Boxes 3 4 5 Depending on the kind of line wiring, follow the order and color codes listed in Table 2-4, “CO Line Wiring, 6-Position Jack, Single-Pair,” Table 2-5, “CO Line Wiring, 6-Position Jack, Two-Pair,” and Table 2-6, “CO Line Wiring, 6-Position Jack, Multipair” on pages 2-46 through 2-48.
4 5 6 Attach the label, ❑ 1-8, to the outside of the right door of the apparatus box. Attach the long, narrow label showing jacks 1 through 8 to the inside of the right door of the apparatus box. Attach the telephone number directory inside the left door of the apparatus box, and close the left door.
Wiring Reference Tables The following tables provide reference information on wiring equipment and wiring designations for the MERLIN II system and CO line wiring.
TABLE 2-3 4-Pair Wiring Signal Pair Modjk Pins Modular Cord Wire Colors 102A 103A Z601A Term Stmp DIW Cable Colors 25- Pair CabIe Colors 25-Pair Corn. Pin No.
TABLE 2-5 CO line Wiring, 6-Position Jack, Two-Pair RJ14 NI Specification Signal T1 R1 T2 R2 Pin 4 3 2 5 Color GREEN RED BLACK YELLOW 267A2 Adapter Plug 4 3 2 5 Jack 1 4 3 2 5 Jack 2 4 3 2 5 267C Adap.
TABLE 2-6 CO Line Wiring, 6-Position Jack, Multipair RJ21 NI Specification CO Line Wiring Z610A Adapter 25- Pair Conn Jack Pin Signal Color Terminal Pin Number No.
TABLE 2-7 Wiring Tie Line Ports to Network interface From MERLIN II Signal Pin No. R 4 T1 1 R1 2 E 3 M 6 Network Interface RJ2GX, 25 pair connecting block Tie Line Number 12 3 4 5 6 7 8 T 5 26 29 32 3.
Installing the Control Unit CONTROL UNIT The required components of a MERLIN II COMPONENTS Communications System control unit are shown in Figure 2-10 and are listed below: ● ● ● ● ● Basic Carrier Assembly Power Supply Module Processor Module Feature Module 4-Line/8-Analog.
Power supply module Basic carrier Processor module (with feature module) Station module (408) FIGURE 2-10 The required components of a MERLIN II system control unit.
MOUNTING THE BASIC CARRIER The basic earner is designed to be mounted on a plywood backboard that is attached to a wall. The four mounting bosses secure the basic carrier to the backboard (refer to Figure 2-1 1). A number 10 panhead screw fits into each mounting boss.
Mounting bosses Front view Mounting surface O O 18” O 9 7/16" O Backboard FIGURE 2-11 Preparing the backboard for the basic carrier. Installing the Control Unit 2-53.
To mount the basic carrier to the backboard, refer to Figure 2-12 and follow these steps: 1 2 3 4 5 Use the basic carrier as a template to mark the hole locations on the mounting surface. Position the carrier on the backboard and check that all measurements are correct.
1. Use the basic carrier as a template to mark hole Iocations on the backboard. 2. Drill pilot holes and mount Mountin g surface Basi c carrie r Backboard the basic carrier on the backboard. Basic carrier Mounting Screws (4) 3. Slide the earner into position.
MOUNTING THE EXPANSION CARRIER To attach the expansion carrier to the backboard and to the basic carrier, refer to Figure 2-13 and follow these steps: 1 2 3 4 5 6 7 8 Locate the breakaway plastic tab on the right side of the basic carrier. Use a flat-bladed screw driver to gently pry the tab open until it snaps free.
Mounting surface Basic carrier Expansion carrier Connector Car d extende r Backboard FIGURE 2-13 Mounting an expansion carrier. DETERMINING UNIT LOAD REQUIREMENTS Review the following paragraphs that discuss unit load requirements and module slot assignments before installing modules.
Supply Module and allows the carrier to support an additional 20 unit loads. With an Auxiliary Power Unit, a single carrier MERLIN II system can add accessories without the expense of an expansion carrier. Refer to Table 2-8 for the approximate unit load requirements for the equipment listed.
TABLE 2-8 Unit Load Rating of MERLIN II System Voice Terminals and Accessories Voice Terminals Unit Load Accessories BIS-10 voice terminal BIS-34 voice terminal BIS-34D voice terminal with display BIS.
TABLE 2-9 Unit Load Calculation Example VOICE TERMINALS Qty Unit Load Unit Load x Qty Total 5-Button 8 1 1x8 8 10-Button HFAI 5 1 1X5 5 7406 Digital 4 1 1X4 4 BIS-34D 9 2 2x9 18 BIS-22D 5 1 1x5 5 Voic.
DETERMINING MODULE SLOT ASSIGNMENTS The slot assignments for modules in the basic and expansion carriers are shown in Figure 2-14. In order to function, a basic carrier must contain the following: ●.
Powe r supply module Processo r module Slo t Basic Carrier identification: Power O 1 2 3 4 5 Powe r supply module Expansion carrier Power 6 7 8 9 10 11 Supply Supply slot slot FIGURE 2-14 Module slot assignments on basic and expansion carriers. Module Installation All modules can be installed and removed as shown in Figures 2-15 and 2-16.
INSTALLING A MODULE “On-Line Module Swap” on page 4-7 and be sure to follow the procedures exactly. In a system without the On-Line Module Swap feature, turn the power off in the following sequence before installing or removing a module: 1 2 3 4 Turn the power off at the Power Supply Module on the basic carrier.
● “Installing a Tie Line Module” on page 2-80, ● “Installing a Basic Telephone Module” on page 2-81. 1. Lower module onto rod on carrier 2 Swing in FIGURE 2-15 Installing a module on the carrier. REMOVING A MODULE To remove a module, refer to Figure 2-16 and follow these steps: 1 Press up on the release tab on the bottom of the module.
1. Pushup on tab 3. Disengage module from rod on carrier 2. Pull out and swing up FIGURE 2-16 Removing a module from the carrier. Installing the Control Unit 2-65.
INSTALLING THE POWER SUPPLY MODULE WARNING: Do not attach any cables or power cords to the Power Supply Module until it is installed in the carrier. If a Power Supply Module requires a Frequency Generator, it must be installed before the Power Supply Module is installed in the carrier.
Installing a Frequency Generator in the Power Supply Module 4 Connect one end of the ac power cord to the connector marked “AC INPUT” on the Power Supply Module. 5 Do not plug the power cord into the outlet at this time. Refer to “Connecting the Control Unit to an AC Outlet,” on page 2-90.
5 6 7 8 9 10 11 12 13 14 15 CAUTION: Be sure to follow proper electrostatic discharge precautions. Refer to “Static Discharge Problems” on page 2-9. With the Power Supply Module out of the carrier and on its left side, remove the five screws. Carefully turn the module over on its right side and remove the left half of its housing.
1. Position the Power Supply Module so that the recessed holes ate facing up. Remove five screws. 2. Separate the module halves. 3. Locate the Frequency Generator and the two cables. Frequency Generate ; Transformer Long cable (4-pin connectors) Frequency Short cable Generator (3-pin connectors) Transformer Main board Frequency Generato r 4.
Adding a Shield to a When you add an expansion carrier, you must install a Power Supply Module second Power Supply Module in it to power the additional line and/or station modules. The second Power Supply Module may induce excessive noise on the new line or station module immediately to its right.
Upper copper label Tuck label tightly in corner Lower copper label Power unit information label UL label FIGURE 2-18 Proper placement of foil shields and labels on the Power Supply Module. 7 With the copper-foil shielding in place, place the power unit information label on the lower piece of foil as shown in Figure 2-18.
INSTALLING THE AUXILIARY POWER UNI T Install an Auxiliary Power Unit if the system must support more than 45 unit loads. 1 2 3 4 5 6 7 8 Remove power from the system. Make sure that the 0N/OFF switch on the Power Supply Module is set to the OFF position.
Auxiliary power unit AC outle t AUX AC AC power output input AC line cord Control unit AC power cord 408 408 408 408 408 PFT 04 03 02 01 PFT 08 07 06 05 PFT 1 2 1 1 1 0 0 9 PFT 16 15 14 13 PFT 20 19 1.
The Release 3 Feature Module can only be used with the Processor Modules (517B7 and 517C7) developed for Release 3. CAUTION: When replacing a Feature Module, make sure that you have all the necessary records to readminister the system. When the Feature Module is replaced, all system memory is lost, and the system will have to be readministered.
Feature module Processor module FIGURE 2-20 Installing the Feature Module. Modifying the 517A7 The MERLIN II system can be configured to operate Processor Module for solely as a square (key) system. As such, every outside Square (Key) line appears on the same button at each voice terminal.
3 On the header at the center right of the module, locate the shunt (blue plug) attached to one of the pins. 4 Remove the shunt from the single header pin, then reinsert it so that it covers both pins on the header. 5 Snap the module halves back together.
Snap s 1. Release 7 snaps 2. Open the processor case Shunt Pi n 3. Locate top 4. Adjust the shunt on header (AA) top header (AA) on processor to cover both pins boar d Processor boar d Bottom header (AA) (Do not touch) FIGURE 2-21 Modifying the 517A7 Processor Module for square (key) operation.
Modifying the 517B7 If you have Processor Module 517B7, use the following Processor Module for inductions to modify it for square (key) operation: Square (Key) Operation 1 2 3 4 5 Before you insert the Feature Module, orient the Processor Module case as shown in Figure 2-22.
Top header (HD1) Shun t Pi n Bottom header (HD2) (Do not touch) Wire manager Closed processor module FIGURE 2-22 Modifying the 517B7 Processor Module for square (key) operation.
Install line and station modules as follows: 1 Review the appropriate form to verify which modules will be installed on the carrier. ● Form lc, Station Form—Module Identification Diagram (for Rele.
Installing a Basic Telephone Module CONNECTING A PRINTER TO THE CONTROL UNIT If you are installing a Basic Telephone Module, you also need to install a Frequency Generator in the Power Supply Module. A Frequency Generator is required for each carrier that has one or more Basic Telephone Modules.
Before connecting a printer to the control unit, make sure that all modules are installed on the control unit Refer to Figure 2-23 and the following instructions to connect a printer to the control unit: 1 2 3 4 Locate the Z200A EMI filter. Notice that the filter is closer to one end of the cord than the other.
Modular cor d SMD R port Z200A EMI fitter Modula r cord o r 355AF 355 A adapte r (See Note) Printer interface cable (25 pin, RS 232-C) AT&T 572 (or equivalent) Printer MERLIN II System control unit Note: If the printer has a female connector on its interface cable, use a 355A adapter instead of a 355AF adapter.
TABLE 2-10 AT&T 572 Printer Programming Options 01 02 03 04 05 06 07 11 13 14 15 16 17 18 22 31 32 33 34 35 81 82 83 09 01 01 01 01 01 01 02 01 01 02 01 01 01 01 01 02 01 03 07 01 02 01 02 02 02 02 03 01 01 04 11 6 10 LQ ON BUILT-IN 144 N-LINE ON-LINE B1-DIR.
TABLE 2-11 AT&T 475/476 Printer DIP Switch Settings Switch 1 Switch 2 Switch 21 DIP1-Open DIP1-Open DIP1-Open DIP2-Closed DIP2-Open DIP2-Open DIP3-Open DIP3-Open DIP3-Open DIP4-Open DIP4-Open DIP4.
Connecting a Printer When the printer is located greater than 50 feet away from to the Control Unit 50 the control unit, or the printer and the MERLIN II system or More Feet Away are not connected to the same ground, connect the printer according to these instructions.
1 2 3 4 5 Locate the Z200A EMI filter. Notice that the filter is closer to one end of the cord than the other. Plug the end of the cord closest to the filter into the SMDR port of the Processor Module. The SMDR port is the top port on the Processor Module.
6 At the remote printer location, connect another 400B2 power adapter, as described in step 4. the output from the 400B2 adapter is connected to the building wiring and the input modular jack should be connected to the ADU. 7 If the printer interface cable has a female connector, connect the output modular jack of the power adapter to a Z3A1 ADU.
355A F adapte r SMDR por t MERLIN II System control unit Modula r cor d Z200 A EMI filter Modular cord EIA Crossover cable (M7U-87) Z3A4 AD U Modular cord Power 400B2 adapter (Note 3) Modular cord I A.
CONNECTING THE CONTROL UNIT TO AN AC OUTLET POWER TO THE SYSTEM A properly grounded outlet protects the system against damage from power surges and other disturbances. Refer to “System Grounding Requirements” on page 2-5. The outlet should be 117-volt, 60-Hz, third wire grounded.
T O Turn the Power On 1 If there is an Auxiliary Power Unit(s), plug it (them) into the ac outlet. 2 If there is an expansion carrier(s), set that power supply switch to the ON position. The green power light on the Power Supply Module goes on. 3 Set the power switch on the basic carrier’s Power Supply Module to On.
Connecting the Voice Terminals ● ● ● ● ● ● ● ● ● ● ● ● ● ● You can connect any of the following analog voice terminal models to the MERLIN II system: 7102A 5-Button 10-Butt.
ASSEMBLING THE VOICE TERMINALS The following voice terminal items come boxed together: Voice terminal body Handset ● Coiled handset cord ● Modular voice terminal cord ● Desk stand and/or wall mo.
Connect handse t Set Test/Program switch to center position Adjust ringer volume switch Connect modular cord to jack labeled “LINE” FIGURE 2-25 Assembling a voice terminal.
CONNECTING VOICE TERMINALS TO THE SYSTEM TESTING THE VOICE TERMINALS To connect each voice terminal to the system, do the following: 1 Place the voice terminal in its designated location. 2 Plug the voice terminal into the system either by direct connection or through a jack field.
Verify Intercom Number LABELING EACH VOICE TERMINAL 5 6 7 Lift the handset. Red and green lights are on and a dial tone is present. Touch one or more dial pad buttons.
CONNECTING THE POWER FAILURE TELEPHONE A module that has outside line jacks also has at least one Power Failure Telephone (PFT) jack (Figure 2-26). If a power failure temporarily disables the MERLIN I.
Bridges to lowest position Power failure teiephone jack 40 8 80 0 Bridge s to lowest position Bridges to lowest position 400 w/DTMF Power failure telephone jack Power failure teiephone jack FIGURE 2-26 PFT jacks with bridging assignments.
TESTING THE PFT To test a PFT jack for proper operation, the outside line JACKS numbers to the module’s line jacks must be assigned and the lines must be operational, When you are certain of this, follow the procedure below to test the PFT jacks: 1 2 3 4 5 6 7 8 9 Plug a Touch-Tone or rotary dial telephone into a PFT jack.
Testing the System Perform the following tests to determine that the system is working properly. If these tests reveal any problems, refer to Section 4, ‘Troubleshooting,” and take corrective acti.
4 Pick Up the handset. Testing for an Outside Line Dial Tone TESTING INTERCOM CALLS Testing lntercom- Voice The green light next to the red light goes on and you hear another intercom dial tone. 5 Replace the handset. 1 2 3 Without lifting the handset, touch a line button.
Testing lntercom- Ring 2 3 4 5 6 1 2 3 4 Lift the handset. The green light next to the red light goes on and you hear an intercom dial tone. Dial the intercom number of the voice terminal where someone is waiting for the call.
TESTING OUTSIDE LINES Testing Each Outside Line Number for Incoming Calls 5 After verifying two-way communication, hang up at both voice terminals. On both voice terminals, the lights go out, and the red light goes on next to the third button down in the left most column of buttons.
Placing Outside Calls Use any voice terminal in the system to test the ability to place outside calls on each outside line as follows: 1 2 3 4 Lift the handset. The green light goes on next to the red light. Dial the outside number of someone you know will answer the call.
Testing Outgoing and Test dial repeating he lines, wink start, immediate start, Two-way Dial and delay start tie lines when you are sure that someone is Repeating Tie Lines available to receive your call at the far end. Follow these steps: 1 2 3 4 5 At any voice terminal that has a tie line appearance, press the first tie line button.
Testing Incoming and Test dial repeating tie lines when someone is available at Two-way Dial the far end to place calls to your system. Follow these Repeating Tie Lines steps: 1 2 3 4 At a preset time, the person at the far end places a dial repeating call to your system by dialing the tie line number of the voice terminal at which you are waiting.
Top cover Front cover FIGURE 2-27 Control unit covers. Testing the System 2-107.
Installing the Top Cover To install the top cover, see Figure 2-28 and follow these steps: 1 2 3 4 5 Be sure the cords have been pressed through the wire managers at the base of the modules. Install the empty module that came with the system in the rightmost slot of the carrier if it is lacking a functional module in this slot.
Top cover Empt y modul e FIGURE 2-28 Installing the control unit top cover. Testing the System 2-109.
Installing the Front Cover To install the front cover, see Figure 2-29 and follow these steps: 1 Hook the top of the front cover onto the top cover just installed. 2 Push down on the bottom of the front cover until it locks securely on the base of the wire managers on the modules.
Front cover Empt y module FIGURE 2-29 Installing the control unit front cover. Testing the System 2-111.
Modifying the System The MERLIN II communications system is designed so that you can make changes quickly and easily. If the system is not at full capacity, you can add an expansion carrier, additional outside lines or voice terminals, or more data equipment.
ADDING A VOICE TERMINAL 4 If all line jacks in the control unit are full, you can add any combination of line modules m the system so long as the sum total of outside lines does not exceed 56. Contact an equipment supplier to order additional line modules.
terminals that a system can accommodate. For example, you can have up to 60 stations with either the Simultaneous Voice and Data feature or Voice Announcement to Busy Voice Terminal feature. These two features require an additional voice pair so that they can transmit either voice or data or indicate to a caller that a voice terminal is busy.
MOVING A VOICE TERMINAL 2 3 4 If the voice terminal locations connect to the control unit through a jack field, install a wiring run for each new voice terminal location according to the instructions in “Jack Field Wiring,” on page 2-33.
3 Determine whether the new location has a jack field or a direct connection to the control unit. If you have a jack field, follow these steps: a Locate the jumper cord with the voice terminal’s intercom number. b Unplug it from the jack in the jack field for the voice terminal’s old location.
Adding Accessories GENERAL ACCESSORIES There are many accessories that can be added to the system, some of which are shown in the following illustrations. There are two types of accessory equipment available, general accessories and power accessories.
Alerter Accessories Alerter accessories (Figure 2-30) such as horns and bells provide audible alerts to make you aware of voice terminal ringing in noisy or large working environment. The strobe emits a high intensity flashing light to alert you of voice terminal ringing in high ambient noise environment (e.
Frequency Generator A Frequency Generator is necessary in order to use basic telephones. A Frequency Generator must be connected to the Power Supply Module of each carrier that contains one or more Basic Telephone Modules. See page 2-67 for installation instructions.
Hands-Free Unit The Hands-Free Unit (HFU) is a speakerphone that allows people to place and answer outside and intercom calls without using the handset (Figure 2-32). Connect a HFU to the “OTHER” jack on the voice terminal. D8A C cor d Microphon e ligh t Speakerphon e light Volume control FIGURE 2-32 A Hands-Free Unit.
Headset Adapter A headset connected to a voice terminal through the Headset Adapter allows the user to handle calls more easily (Figure 2-33). LINE jack 10-Button voice terminal (bottom view) To station jack On/Quie t butto n off button OTHE R jack Headset (with a 2-prong plug) FIGURE 2-33 A headset with Headset Adapter.
Loudspeaker Paging Syste m An optional Loudspeaker Paging System allows people with MERLIN II system voice terminals to page co- workers and/or make announcements through loudspeakers. Music Coupler A Music Coupler connects a music source to the MERLIN II system.
However, if there is a power demand of over 45 unit loads on one Power Supply Module, an Auxiliay Power Unit is generally required. This will support an additional 20 unit loads.
Basic Telephone and The Basic Telephone and Modem Interface 2 (BTMI-2) Modem Interface 2 connects most types of telephones to analog module jacks on the control unit (Figure 2-34).
D8 W cor d Basic Telephone and Modem Interface 2 (BTMI-2) Lin e jac k Te l device Timer jac k D4BU cord Basi c telephone Line MERLIN II System control unit FIGURE 2-34 A Basic telephone and Modem Interface 2.
IROB Protectors Equipment that is connected to the analog station jacks (408/008) and is located in a building outside of the main (control unit location) building, but within 1000 feet of the control unit, is called In-Range, Out-of-Building (IROB) equipment.
IROB lROB Protector Protector Inter buiding- wiring Analog voice Control terminal unit Approved ground Ilr’— -1+ ‘,, 11 IROB protector FIGURE 2-35 Grounding protection for IROB telephones.
Off-Premises Range The Off-Premises Range Extender (OPRE) will be Extender available for Feature Module 1, Feature Module 2, and Release 3 users to connect a basic Touch-Tone telephone at a remote location line. to the system via an outside telephone NOTE: As of this printing the Off-Premises Range Extender is not available.
'Power MERLIN II System control unit Off-premises Telephone e Jack field box o Moduiar Iine cord I I I I I I I 1 I Outside I l Adding Accessories 2-129.
Voice Terminal Power Voice terminal operation is guaranteed for a wiring run of Supply Unit up 1000 feet from the control unit. For a wiring run that is more than l000 feet from the control unit, you may have to supply extra power to the voice terminal.
Upgrading an Existing System If you are upgrading a MERLIN 11 System with Feature Module 1 MERLIN 11 System or 2 to a MERLIN II System with Release 3 or a II System with Feature Module 1 m a MERLIN with Feature Module 2, you may need to do some site preparation work before installing the new modules that make up the upgraded control unit.
GET A PRINTOUT OF THE EXISTING SYSTEM • If adding more stations, and if there is a jack field for them, you may need to enlarge that jack field. If no jack field exits, one may have to be built, esp.
3 Press [More], [More], [Print], [All] Wait until printing is complete before leaving administration mode. Don’t remove the printout after you’ve left administration mode or printing alignments will be affected.
2 3 4 5 6 7 8 9 10 Remove Processor Module 517A7 from S 1 O t of the Basic Carrier. See “Removing a Module” on page 2-64 for instructions. Insert Feature Module 3 in the Release 3 Processor Module (517B7). See “Installing the Feature Module on the Processor Module” on page 2-73 for instructions.
11 12 13 14 15 > If no jack field is used to connect the CO lines to the network interface, connect new CO lines directly to the appropriate jacks on the line modules. See “Testing Outside Lines" on page 2-103 and/or “Testing Tie Lines” on page 2-104 for instructions on testing the line jacks for dial tone.
UPGRADE Follow these steps to upgrade the system from Feature INSTRUCTIONS FMI Module 1 to Feature Module 2. TO FM2 1 2 3 4 5 6 7 8 Shut down the system, Basic Carrier first, any Auxiliary Power Units next, and the Expansion Carrier last if there is one.
> If no jack field is used to connect the CO lines to the network interface, connect new CO lines directly to the appropriate jacks on the line modules. See “Testing Outside Lines” on page 2-103 for instructions on testing the line jacks for dial tone.
Section 3: Administration The Administrator/Attendant Console 3-1 Types of Administrator/ Attendant Consoles 3-1 Assigning Intercom Numbers 3-6 Display Console Shift Buttons 3-6 Using the Display Duri.
Administering Stations Assigning Lines to Stations Identifying Analog Voice Terminal Type Identifying Jacks for the Voice Announcement to Busy Voice Terminal Feature Setting Option s Identifying, Musi.
Optional Features 3-71 Features Compatibility Table 3-71 Quick Reference to Administration Features 3-73 Administering Features from a Administering Features from a Display Console BIS-34D Console 3-7.
The Administrator/Attendant Console After the MERLIN II system hardware has been installed. you set its operating conditions and features through a series of administration procedures, which are described in this section.
which administration information and system promps appear on the console’s display screen. An overlay is provided with the Displav Console to show the functions of each button when the console is in administration mode.
FIGURE 3-I A MERLIN II System Display Console. The Administrator/Attendant Console 3-3.
. BIS-34D Console The BIS-34D Console is suitable for administering a small system, that is, a system configured for 8 or fewer lines and 20 or fewer stations. This console, shown in Figure 3-2, cannot be used to administer the MERLIN II System Release 3.
. — FIGURE 3-2 A BIS-34D Console. The Administrator/Attendant Console 3-5.
ASSIGNING Each voice terminal in the system has a unique intercom INTERCOM number. These intercom numbers are automatically NUMBERS assigned to Auto Intercom buttons on the Display Console and on a BIS-34 Console used with a system configured as a small system.
TABLE 3-1 Display Console Station Shift Buttons Label Selects Intercom Numbers Shift 1 10 through 49 (or the equivalent Flexible Numbering codes) Shift 2 50 through 69,700 through 719 (or the equivale.
The Display on the With the Display Console, the entire administration Display Console process is menu-driven. You use the buttons beneath the display to select the action you want to perform. The buttons beneath the display change their functions to match the labels on the display as the display changes during administration.
1 1 FIGURE 3-3 Administration Menu for MERLIN II System, Release 3. The Administrator/Attendant Console 3-9.
t ! FIGURE 3-4 Administration Menu for MERIJN II System with Feature Module 2. 3-10 The Administrator/Attendant Console.
The Display on the BIS-34D Console The BIS-34D display provides the following kinds of information: The current administration mode A “wait” message if the entire system or an individual voice ter.
Before Administering a System Once a system has been installed, it can be administered. How you do this depends on whether you are administering a new system, upgrading from an older to a newer system or making changes to an existing system.
Master Planning Form Flexible Numbering Form System Configuration Form Station Configuration Forms Enhanced Night Service Forms Call Restrictions and Allowed Lists Forms Group Page Form Group Call Dis.
If you have a MERLIN II System Display Console with more than 40 stations in the system, some labels will have two entries. Write the lower intercom number on the top half of the button label and the higher intercom number on the bottom half.
DEFAULT SETTINGS The default operating conditions for a MERLIN II system are the following: Administration port. Station port 01 (intercom number 10) is the only port for system administration and initially the only attendant port. CalI Report (SMDR).
● On-Line Module Swap Port. Station port 19 is designated as having the capability to reset modules for on-line module swap (for Release 3 only). ● Posted Message. Users can choose from among 20 messages and leave one posted for information to callers with display sets (for Release 3 only).
> > > > > >. > > > > > Answer Supervision Time. 300 ms Dial Tone. Remote Incoming Disconect Time. 300 ms Incoming Line Dial Mode. Rotary Incoming Line Type. Wink start Inward Dial Plan Numbers. Four digits. 4010 through 4097 Line Direction.
TO ENTER ADMINISTRATION MODE TO LEAVE ADMINISTRATION MODE SUMMARY OF ADMINISTRATION PROCESS Follow these steps to enter the administration mode: 1 2 Slide the T/P switch on the left side of the console to P. Press Conference twice. On the DisplayConsole, the administration menu appears.
• Set options > Identify music-on-hold line jack SYSTEM BUSY MESSAGES >Identify loudspeaker page line jack Administer data > Identify analog jacks needing simultaneous voice an.
Module renumbering Flexible numbering Line pool administration Tie line direction assignment Tie line incoming type Tie line outgoing type Tie line signaling - Tie line inward dial plan administration.
Administering a New System SETTING SYSTEM A MERLIN II system can be set for two different sizes: SIZE small and large. The small setting is for systems administered for eight or fewer lines. The large setting is for systems administered for more than eight lines.
SETTING SYSTEM TYPE 5 Dial number to designate system size: 0 = small 1 = large The message “System is Re-starting... ” appears. When renumbering is complete, after a short delay, the lights flash next to Adm Tel, Adm Pool, Message, and Speaker.
With a BIS-34D Console DESIGNATING ATTENDANT POSITIONS 1 2 3 4 5 6 Enter administration mode by sliding the T/P switch to P. Press Conference twice. Lights flash nexto to Adm Tel, Adm Pool, Message, and Speaker. Press Message. The green light goes on steady next to Message.
you want to designate a new attendant position and the system already has the maximum number, you must change an existing attendant position to a nonattendant voice terminal before you designate the new attendant position. With a Display Console 1 2 3 4 5 6 7 Press [System], [Attendnts].
5 Press the Auto Intercom button until the green light next to the button shows the setting you want: Studygreen light = attendant position Flashing green light = potential attendant position Green Iight off cannot be assigned as an attendant position 6 Press #.
OPTI, you cannot dial flexible numbers longer than two digits. • If a flexible number is invalid or conflicts with a number already assigned, the console beeps. • There are some unused numbers already available that you can assign to stations without initializing.
DIAL PLAN PRINTOUT first station or line and instruct the system to renumber the other stations or lines in the group sequentially. You can get a printout of the numbers currently assigned to stations, lines, line pools, Call Distribution and Group Page groups.
3 4 5 6 Press Message. Dial #999 and wait for the beep. Press Message. Wait until printing is complete before leaving administration mode. Don’t remove the printout until after you’ve Ieft administration mode or printing page alignments will be affected.
3 Press [FlexNum], [Block], [InitSp]. BLOCK RENUMBERING 1 Enter P. 2 Press administration mode by sliding the T/P switch to Conference twice. The administration menu appears. All the intercom numbers are assigned numbers in the 7000 range. (Add 7000 to the default intercom number.
Press [Enter] SINGLE RENUMBERING 8 9 10 11 12 Press the line button or Auto Intercom button of the last (highest-numbered) line or station in the string of lines or stations to be changed. Press [Enter]. The system prompts you to enter the first new Fiexible number dial code.
4 5 6 7 8 9 10 Press [Single] . Press the appropriate button for the type of dial code you want to change. The choices are the following: [Station] [Pools] [Page Zns] [GrpCall] Take one of the actions below to indicate the “old” dial code. NOTE: > Dial The third action can only be used for lines or stations.
Administering Lines ASSIGNING LINES TO If your system is pooled, follow this procedure. If your LINE POOLS system is square or behind-switch, follow the “Assigning {POOLED SYSTEMS Lines to Stations” procedure in this Section under ONLY) “Administering Stations” on page 3-36.
assigned to a pool, it cannot be assigned to a second pool nor to an individual as a personal line. • The system can have as many as 11 different line pools. If the business has special-purpose lines, such as WATS or FX lines, they should be assigned to separate pools.
Refer to Form 1a, System Form- Incoming Lines and/or Form 1b, System Form-Tie Lines for Release 3, and the Master Planning Form, Line Jacks for Feature Module 2 which shows how each line jack should be administered. Follow the steps below to add or remove lines from the main pool.
3 Press Adm Pool. Green light comes on steady and two beeps sound. 4 Dial the pool code. 5 Press line buttons until your selection is shown: Red light on = line in pool Red light off = line not in pool 6 Press Adm Pool. 7 Press Conference to continue administration or leave administration mode by sliding the T/P switch to the center position.
With a BIS-34D Console 1 2 3 4 5 6 7 Enter administration mode by sliding the T/P switch to P. Press Conference twice. Lights flash next to Adm Tel, Adm Pool, Message, and Speaker.
With a Display Console 1 2 3 4 5 6 Enter administration mode by sliding the T/P switch to P. Press Conference twice. The administration menu appears. Press [Stations], [Line/Pool]. Press the Auto Intercom button or dial the code for the station Press [Enter] .
e Press [Enter ] g Press [Exit] to return to the Stations screen. 7 8 9 You hear a 2-beep signal to let you know that a copy procedure is complete. f Repeat steps b through e for each station for which you want to copy line assignments. To assignlines to another station, press [Line/Pool] and repeat steps 4 through 6.
Assigning Stations Dial Access to line Pools Use this procedure to assign stations dial access to line pools. Refer to Form 1a, System Incoming Lines for Release 3, or the System Configuration Form for Feature Module 2 for proper assignments. With a Display Console 1 2 3 4 5 6 Enter administration mode by sliding the T/P switch to P.
Press [Enter]. Press the Auto Intercom button or dial the intercom number of the station you are copying to. Press [Enter]. 7 8 c d e f g You hear a 2-beep signal to let you know that the copy procedure is complete. Repeat steps a through e for each station for which you want to copy line assignments.
7 Press Adm Tel 8 Press Conference to return to the administration menu or leave administration mode by sliding the T/P switch to the center position. IDENTIFYING Initially, the system recognizes all analog voice terminals ANALOG VOICE as BIS or HFAI models, the kind that have raised plastic TERMINAL TYPE buttons.
Follow the appropriate procedure below to identify any voice terminals in the system that are membrane-button rather than BIS/HFAI (raised button) models. With a Display Console 1 Enter administration mode by sliding the T/P switch to 2 P. Press Conference twice.
6 Press Message. 7 Press Conference to return to the administration menu or leave administration mode by sliding the T/P switch to the center position. IDENTIFYING JACKS Refer to Form 1d, System Form-Station Planning for FOR THE VOICE Release 3, or the Station Jacks section of the Master ANNOUNCEMENT TO Planning.
4 The system prompts you to assign voice/voice pairs of jacks by pressing the appropriate Auto Intercom buttons. Each successive press of a button gives you one of the following codes: Green light on .
Setting Options IDENTIFYING MUSIC- ON-HOLD LINE JACK If the MERLIN II system has Music-on-Hold, you need to identify the control unit line jack to which the music source is connected.
With a BIS-34D Console IDENTIFING LOUDSPEAKER PAGE LINE JACK 1 2 3 4 5 6 Enter administration mode by sliding the T/P switch to P. Press Conference twice. Lights flash next to Adm Tel, Adm Pool, Message, and Speaker. Press Message. Dial #204. Green light nex t o Message goes on steady and two beeps sound.
3 Press [More], [Options], [XtrnPg]. 4 The system prompts you to press the appropriate line button to identify the line jack used for Loudspeaker Page.
Administering Data IDENTIFYING ANALOG JACKS NEEDING SIMULTANEOUS VOICE AND DATA FEATURE Considerations Refer to Form 1d, System Form-Station Planning for Release 3, or the Station Jacks section of the Master planning Form for Feature Module 2.
With a Display Console 1 2 3 4 5 Enter administration mode by sliding the T/P switch to P. Press Conference twice. The administration menu appears. Press [More], [More], [Data], [Voe/Data] Assign voice/data pairs by pressing the appropriate Auto Intercom-buttons.
Administering Tie Lines Available only with MERLIN II System Release 3, a tie line module provides up to four tie line ports. For many installations, placing tie lines in one or more pools will be most convenient for their use. By default, lines in pools are set to not ring at stations.
S2(controls Ports 3 and 4) Port 4 Port 3 Switches 1 through 5 control Port 4 (E&M unprotected) Switches 6 through I o control Port 3 (E&M protected) Port 2 Port 1 S1 (controls Ports 1 and 2) Switches 1 through 5 control Port 2 (simplex) Switches 6 through 1 0 control Port 1 (E&M FIGURE 3-5 Setting tie line module DIP switches.
NOTES: The unprotected mode must be used for the E&M Type 1 Standard interface in order to meet the voltage drop criteria for that interface. Switch positions designated n/a can be either on or off. Refer to Form lb, System Form-Tie Lines and set the options for each tie line port as described here.
TABLE 3-2 Tie Line DIP Switch Settings Switch Switch Port Options Position Setting 4 or 2 3 or 1 E&M . Simplex E&M Protected of f of f of f Simplex Unprotected protected Unprotected 1 2 3 4 5 .
DEFAULT TIE LINE SETTINGS SELECTING THE DIRECTION The default settings for tie line options are summarized below in Table 3-3. TABLE 3-3 Default Tie Line Settings Tie Line Option Default Setting Answe.
5 Press the button beneath the display to select the direction of the tie line: > Two way (default) > Outgoing > Incoming The direction screen appears. 6 Repeat step 4 for each line port. 7 Press Conference to return to the main administration menu or leave administration mode by sliding the T/P switch to the center position.
SELECTING THE SIGNAL TYPE NOTE: If the tie line is Touch-Torte signaling, the immediate start (Imm) option is disallowed. 6 Repeat steps 4 and 5 for each incoming tie line port. 7 Press [Exit] and select [OutType] of [InType] to select the outgoing line type repeat steps 4 and 5 for each outgoing tie line port.
SELECTING THE DIALING MODE To select the dialing mode for tie lines, follow these steps: 1 P. 2 3 4 5 6 7 Press [More], [More], [More], [TieLines], [More], [InMode]. The in mode screen appears. Press the tie line button to select the dialing mode. wanted .
SELECTING THE ANSWER SUPERVISION TIME To select the answer supervision time for tie lines, follow these steps: 1 2 3 4 5 6 7 8 9 Enter administration mode by sliding the T/P switch to P. Press Conference twice. The administration menu appears. Press [More], [More], [More], [TieLines], [More], [More], [AnsSupv] The answer supervision screen appears.
SELECTING THE DISCONNECT TIME To select the disconnect time for tie lines, follow these steps: 1 2 3 4 5 6 7 8 9 10 Enter administration mode by slding the T/P switich to P. Press Conference twice. The administration menu appears. Press [More], [More], [More], [TieLines], [More], [More].
SELECTING THE INWARD DIAL PLAN The Inward Dial Plan, that is, the numbers that other people use to call in to the business on tie lines, can have either three or four digits. This option is set for all the tie lines installed and does not need to be administered to individual lines.
These default dial plan numbers can be changed to a 3- digit number or some other 4-digit number. However, 3- digit and 4-digit numbers cannot be mixed. Flexible numbering for the tie lines is not related to the flexible numbering of stations, lines, line pools, and groups.
1 Enter Administration mode by sliding the T/P switch to P . 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [More], [TieLines], [More], [More]. [More], [InDPin] . The inward dial plan screen appears. 4 Press [Block] .
Administering an Upgraded System Use the printout of the prior system obtained at the beginning of the procedure for upgrading an existing system plus the new FM2 planning forms or the new R3 planning forms to readminister the system. See “Get a Printout of the Existing System” on page 2- 132 if the printout is not available.
Administering a Changed System Performing system administration on an existing system that has been changed involves some special considerations. Read the following information carefully before you install or remove modules or change the basic settings for a MERLIN II system that is already in use.
Follow the appropriate procedure below to renumber the system. Be sure to update all of the planning forms that are affected by the replacement or addition of a module. With a Display Console 1 2 3 4 Enter administration mode by sliding the T/P switch to P.
CHANGING SYSTEM If you change the system size designation from small to SIZE large, or vice versa, the system reverts to the default setting. See "Default Setings" on pg 3-15. In addition, the line assignments will change on all attendant consoles.
TYPE CHANGING SYSTEM 6 Continue administration or leave administration mode by sliding the T/P switch to the center position. If you change the system type (square, pooled, or behind- switch), you delete all system line administration and voice terminal programming formerly in place.
3 Press [System], [Type] . 4 Press the appropriate button: > For a square system, press [Square] . > For a pooled system, press one of the following: [ButnAcc], [ARS], [DialAcc] . > For a behind switch system, press [More], [BehindSw] . The message "System is Re-starting.
CHANGING ATTENDANT POSITIONS If you change a standard voice terminal station port to an attendant position or vice versa, you have reassign lines and features to it, since all settings return to the default condition.
5 6 7 Press the appropriate Auto Intercom buttons until the green lights show the code you wan Steady green light = attendant position Flashing green light = potential attendant position used as nonattendant voice terminal Green light off = cannot be assigned as attendant position Press [Store] .
MODULES WHILE ON-LINE (RELEASE 3 ONLY) REPLACING A module that needs to be replaced can be exchanged with another module of the same type while the system is in operation. This procedure requires the designation of a station port to place modules in reset.
Optional Features FEATURES COMPATIBILITY TABLE After you have completed system administration, you can assign the optimal features listed on the following table to the system. If the system has a printer, you can get a printout showing the current status of these features.
TABLE 3-4 Features Compatibility Table Featur e Allowed Lists Attendant (MERLIN II) Automatic Route Selection Behind Switch Operation Call Pickup Groups Call Report Call Restriction Camp On Centralize.
QUICK REFERENCE Table 3-5, “Display Console Administration,” provides an TO ADMINISTRATION alphabetized list of features that can be administered from FEATURES a Display Console for MERLIN II System Release 3 and Feature Module 2. Consult Table 3-4, “Features Compatibility Table,” to see which features are available for Feature Module 2.
Administering Features from a Display Console Table 3-5 Display Console Administration Featur e Allowed Lists To set up allowed lists this list. or . Press [Enter], [AlwList] and follow steps 2 through 6 to create a new list. Press Conference to return to the administration menu.
TABLE 3-5 Display Console Administration (continued) Procedure: Slide T/P switch to P, press Conference button Feature twice then follow steps for feature Allowed Lists 1 Press [More], [More], [Print], [More], [AllowTo] . (continued) To get a 2 Press Conference to return to the adminisnation menu.
TABLE 3-5 Display Console Administration (continued) Featur e Automatic Route Selection (continued) To delete an area code or exchange Press [More], [Tables], [ARS-Inp] . Press [Enter] . Press [Enter] . Press [Enter] . To add a pool number, other” digits.
TABLE 3-5 Display Console Administration (continued) Featur e Procedure: Slide T/P switch to P, press Conference button twice, then follow steps for feature (continued) To delete a pool number (action also deletes any other digits and absorption type) Automatic Route Selection 1 Press [More], [Tables] [ARS-Pool] .
TABLE 3-5 Display Console Administration (continued) Procedure: Slide T/P switch to P, press Conference button Feature twice, then follow steps for feature Autormatic Route selection (continued) To get a 1 Press [More], [More], [Print], [More]. printout of ARS 2 Press [ARS] to begin printing.
TABLE 3-5 DispIay Console Administration (continued) Feature Call Report To administer Call Report options Press [More], [Options], [More], [SMDR] . To get a printout of Call Report options Call Restr.
TABLE 3-5 Display Console Administration (continued) Featur e Call Restrictions (continued) 2 To assign call restrictions to stations To Copy line assignments and call restriction assignments from one.
TABLE 3-5 Display Console Administration (continued) Procedure: Slide T/P switch to P, press Conference button Feature twice, then follow steps for feature Camp On To set the Camp 1 Press [More], [Opitions], [CampOn] . On return 2 Use Backspace or Drop to remove the current entry.
TABLE 3-5 Display Console Administration (continued) Feature Direct Inward system Access (continued) Disallowed Lists To create disallowed list To assign lists to phones Procedure: Slide T/P switch to.
TABLE 3-5 Display Console Administration (continued) Featur e T O print the disallowed lists Press [Enter] . To print the disallowed list phone assignments [DisAlTo] . Extended Station Status To change the mode of ES Status operation Press [More], [Options], [More], [Status] .
TABLE 3-5 Display Console Administration (conntinued) Procedure: Slide T/P switch to P’, press Conference button Feature twice, then follow steps for feature Group Call Distribution To assign lines 1 Press [Stations], [More], [GrpCall] .
TABLE 3-5 Display Console Administration (continued) Procedure: Slide T/P switch to P, press Conference button Feature twice, then follow steps for feature Hold Disconnect 1 Press [Lines], [More], [HidAband] .
TABLE 3-5 Display Console Administration (continued) Procedure: Slide T/P switch to P, press Conference button Featur e twice, then follow steps for feature Night Service.
TABLE 3-5 Display Console Administration (continued) Feature Night Service, Enhanced (continued) To set up an allowed list of emergency numbers Press [More], [Night], [Emerg].
TABLE 3-5 Display Console Administration (continued) Procedure: Slide T/P switch to P, press Conference button Featur e twice, then follow steps for feature Night Service, Enhanceed (continued) To set.
TABLE 3-5 Display Console Administration (continued) Procedure: Slide T/P switch to P, press Conference button Featur e twice, then follow steps for feature One-Touch Call Handling To set system 1 Press [More], [Options], [More], [More], [OneTouch] . for One-Touch Transfer 2 Press [Transfer] .
TABLE 3-5 Display Console Administration (continued) , Featur e Recall Timer Interval 1 Press [More], [Options], [More], [More], [Recall] . Reminder Service To administer a Cancel All reminder time To.
TABLE 3-5 Display Console Administration (continued) Featur e System Information Report Printout 1 Press [More], [More], [Print] . System Date 1 Press [System], [More], [Date] .
TABLE 3-5 Display Console Administration (continued) Featur e System Time Touch-Tone or Rotary Signaling Transfer Return Interval Procedure: Slide T/P switch to P, press Conference button twice, then follow steps for feature 1 Press [System], [More], [Time] .
Administering Features from a BIS-34D Console Table 3-6, BIS-34D Administration, below describes the administration procedures for optional features using the BIS-34D Console.
TABLE 3-6 BIS-34D Console Administration Featur e Allowed Lists To set up allowed lists To assign access to allowed lists to phone To get a printout of an allowed list To get a printout of phone acces.
TABLE 3-6 BIS-34D Console Administration (continued) Procedure: Slide T/P switch to P, press Conference Feature button twice, then follow steps for feature Automatic Route Selection (ARS) To specify h.
TABLE 3-6 BIS-34D Console Administration (continued) Featur e Automatic Route Selection (ARS) (Continued) To associate an absorption type with a pool number after adding the pool number To delete a po.
TABLE 3-6 BIS-34D Console Administration (continued) Feature Automatic Route Selection (ARS) (continued) To get a printout of ARS tables Behind-Switch Operation To assign a code or Recall to a fixed button Call Pickup Groups To assign phone to groups.
TABLE 3-6 BIS-34D Console Administration (continued) Feature Call Report (continued) To record outgoing and incoming calls To get a printout of Call Report options T O set printer to scroll to top of page automatically.
TABLE 3-6 BIS-34D Console Administration (continued) Featur e Call Restrictions (continued) 2 To assign call restrictions to phones (continued) To copy line assignments and call restriction assignment.
TABLE 3-6 BIS-34D Console Administration (continued) Featur e Centralized Programming Dialing Timeout Interval for Rotary Lines Direct Inward System Access To assign lines for DISA To specify a password for DISA users Procedure: Slide T/P switch to P, press Conference button twice, then follow steps for feature 1 Press Conference.
TABLE 3-6 BIS-34D Console Administration (continued) Procedure: Slide T/P switch to P, press Conference Feature button twice, then follow steps for feature Direct Inward System Access T O set up DISA outward 1 Press Message. restriction 2 Dial #325. 3 Dial 0 for outward restriction or 1 for no restriction 4 Press Message.
TABLE 3-6 BIS-34D Console Administration (continued) Procedure: Slide T/P switch to P, press Conference Feature button twice, then follow steps for feature Forced Account Code Entry 1 Press Message.
TABLE 3-6 BIS-34D Console Administration (continued) Procedure: Slide T/P switch to P, press Conference Feature button twice, then follow steps for feature Group Paging To assign phones to 1 Press Message. groups for Group Page 2 Dial #. 3 Dial default Group page group number (881 through 886).
TABLE 3-6 BIS-34D Console Administration (continued) Feature Night Service, Enhanced To assign phones to attendant's Night Service group To set up Outward Restriction by creating a password To re.
TABLE 3-6 BIS-34D Console Administration (continued) Feature Night Service, Enhanced (continued) To set times for Night Service to go on and off automatically 1 2 3 4 5 6 7 8 9 To record current day for Night Service with Time Set Procedure: Slide T/P switch to P, press Conference button twice, then follow steps for feature Press Message.
TABLE 3-6 BIS-34D Console Administration (continued) Feature Night Service, Enhanced (continued) To suspend Night Service with Time Set To get a printout of Enhanced Night Service lnformation One-Touc.
TABLE 3-6 BIS-34D Console Administration (continued) Procedure: Slide T/P switch to P, press Conference Feature button twice, then follow steps for feature Reminder Service Cancel 1 Press Message. 2 Dial #333. 3 Dial a time using 24-hour format (0000 through 2359) or touch Drop to remove entry.
TABLE 3-6 BIS-34D Console Administration (continued) Procedure: Slide T/P switch to P, press Conference Feature button twice, then follow steps for feature System Speed Dial To assign System Speed 1 Press Conference.
TABLE 3-6 BIS-34D Console Administration (continued) Procedure: Slide T/P switch to P, press Conference button Feature twice, then follow steps for feature Transfer Return Interval 1 Press Message. 2 Dial #306. 3 Dial number of rings (1 through 9) before call return to original phone.
Administering Basic Telephones The MERLIN II system may include basic telephones installed in the office or at remote locations. A basic telephone is any single line telephone set (a zero button set such as the 7102A), any rotary telephone (a 500 set), or any Touch-Tone telephone (a 2500 set).
• lf the system is square, users with basic telephones can get an outside line by dialing 88. If the telephone has more than one line assigned to it, the system automatically searches through the lines in the order assigned, and provides the first idle line it finds.
If a user needs to access specific lines or line pools, refer to the list of dial codes on the Station Configuration Form, Basic Telephones (Pooled Systems) for Feature Module 2 or Form 3e, Station Configuration Form, Basic Telephones (Pooled Systems) for Release 3.
5 6 7 8 9 10 11 12 Use either Centralized Programming to program the basic telephone or connect a voice terminal directly to the control unit station jack where you plan to connect the OPTI, BTMI, or BTMI-2. To use centralized Programming, follow the procedures on page 3-81 for a Display Console or page 3-100 for a BIS-34D Console.
Programming Voice Terminals CENTRALIZED PROGRAMMING When you performed system administration, you assigned lines and line pools to the individual voice terminals in the system.
1 Enter programming mode by sliding the T/P switch to P. NOTE: Digital phones: Dial #33. 2 Take the appropriate action: > To assign immediate, delayed, or no ringing to an individual line or line pool button, press the button and dial the appropriate code: - Dial *35 for No Ring.
Call Coverage 4 Leave programming mode by sliding the T/P switch to the center position. NOTE: Digital phones: Dial #00. The Call Coverage feature allows you to cover calls, including intercom calls, for other voice terminals in your system. To program this feature, follow these steps: 1 2 3 4 5 6 Label a button with lights.
Call Pickup P . Dial ✱ 84. Automatic Line Selection You can use the Call Pickup feature to answer a call that is ringing, parked, or on hold anywhere in the system. To program this feature, follow these steps: 1 2 3 4 5 6 Label a button. Enter programming mode by sliding the T/P switch to NOTE: Digital phones: Dial #33.
Rapid Dialing 4 To program other features, you must dial ✱✱ to exit Automatic Line Selection. Dialing ✱✱ applies only to exiting the Automatic Line Selection programming routine. Otherwise, leave programming mode by sliding the T/P switch to the center position.
> To program a switchhook flash at the beginning of a programmed dialing sequence, press Recall and then press Hold. > To program Touch-Tone Enable, press Transfer. 6 Leave programming mode by sliding the T/P switch to the center position. NOTE: Digital phones: Dial #00.
1 Label a button. 2 Enter programming mode by sliding the T/P switch to P . NOTE: Digital phones: Dial #33. 3 Press the button you want to program. 4 Dial ✱ 74 (you do not need to dial an outside number). 5 Leave programming mode by sliding the T/P switch to the center position.
Section 4: Troubleshooting Basic Troubleshooting Procedures 4-1 Troubleshootig Checklist 4-2 Merlin II System Planning Forms 4-4 General Operating Conditions 4-5 0n-Line Module Swap 4-7 Tie Line Troub.
General Tests 4-55 Reaming the Control Unit 4-55 Testing Outside Lines 4-56.
Basic Troubleshooting Procedures This section shows you how to diagnose and solve basic problems in the MERLIN II system. It also provides you with the procedures for making an on-line module swap in a Release 3 system.
FIGURE 4-1 Specific areas of the MERLIN II system for troubleshooting reference. TROUBLESHOOTNG When a problem occurs with the MERLIN II system, CHECKLIST follow this general procedure: 1 Identify the symptom. 2 Isolate the problem area and/or the faulty component(s).
3 If the symptom is hardware related: a b c d Check the connections. Replace individual components in the area of tie problem with components known to be working until the malfunction is connected. Test the system. Notify the local telephone company if the problem is on the outside Iines.
MERLIN II SYSTEM Each MERLIN II system site should have the following PLANNING FORMS planning forms completed and available for reference during service and maintenance. For Release 3: • Form la, System Form-Incoming Lines • Form 1b, System Form-Tie Lines • Form 1c, System Form-Module Identification Diagram .
GENERAL OPERATING CONDITIONS • Form 5k, Allowed Lists • Form 5l, Disallowed Lists • Form 6, System Speed Dial Assignments • Forms 7a through 7c, Enhanced Night Service • Forms 8a through 8c,.
> The red warning light on the Processor Module is of f > All lights on the Tie Line Module are off • Module jacks. Check that all module connection are securely seated in the line and station jacks. • AC power. Check the ac power outlet and make sure that it is working properly and that it is not switch controlled.
On-Line Module Swap Troubleshooting the MERLIN II system somtimes involves replacing control unit modules. It is possible with Release 3 of the MERLIN II system, to remove and insert modules while the system is in operation. NOTE: The Processor Module and Power Supply Modules cannot be removed using On-Line Module Swap.
remove the controller station port designation. The green light goes out.. 5 Now select the station port you want to designate as the controller station port by touching its Auto Intercom button.
I 4 5 6 7 8 9 10 11 Touch a programmable button. Dial ✱ 09 plus the slot number of the module to be removed (01 through 11) to select that slot The green light next to Intercom Ring will flash. The red light next to Intercom Voice indicates activity on the module.
12 Exit the procedure by: > Touching Intercom Ring. or > On an analog voice terminal, sliding the T/P switch to the center position. > On a digital voice terminal, dialing #00.
Tie Line Troubleshooting TESTING TIE LINES Before performing the following tests, make sure that the tie lines for the system are connected and properly configured. These tests procedures verify proper installation for Type 1 Standard, Type 1 Compatible, and Type 5 Simplex, or E&M signaling types.
6 Print out the tie line translation and make sure that the ports are configured as described in step 4. > If the tie lines are translated correctly, go on to step 7. If the tie lines are not translated correctly according to Form 1b, repeat steps 4 through 6.
FIGURE 4-2 Cross-connect field for Type 1 Standard and Type 1 Compatible. 9 Go off-hook on station A. > If you hear dial tone, go on to step 10. > If you do not hear dial tone, hangup and repeat steps 8 and 9 for any other ports being tested. When all ports have been tested, go on to step 17.
11 Listen for ringback tone. > If there is ringback tone, go on to step 12. > If there is no ringback tone, hangup and repeat steps 8 and 9 for any other ports being tested. When all ports have been tested, go on to step 17. 12 Pickup the handset at station B.
17. Hang up. Repeat steps 8 and 9 for any other ports > If all the line are good, go on to step 25. > If one or more of the tie lines are not good, go to step 18. NOTE: For the following steps, refer to Table 4-1 to identify the pin numbers of the tie line jack associated with the leads identified in the steps.
20 21 22 b Try another tie line port, then retest the condition. > If the condition has been corrected, the original tie line port is faulty. Go back to step 8. > If the condition has not been connected, go on to step 19c. c Replace the Tie Line Module, then retest the condition.
23 24 25 26 Connect a craft set between leads T1 and RI. Select the tie line being tested using station A. The receiving end should provide dial tone. NOTE: The tie line dial tone option should be administered for remote in order to send dial tone out to the port being tested.
Testing Type 1 To test tie lines configured for Type 1 Compatible, follow Compatible Tie Lines these steps: 1 2 3 4 5 6 7 Connect an attendant console to station port 10. Connect a printer to the SMDR port on the Processor Module. Set the printer port to 1200 baud.
8 9 10 11 12 From the 66-type block, cross-connect tie line port 1 to one of the ports you want to test (ports 2, 3, or 4). See Figure 4-2. NOTE: Test only one port at a time. Go off-hook on station A. > If you hear dial tone, go on to step 10. > If you do not hear dial tone, hangup and repeat steps 8 and 9 for any other ports being tested.
13 Go off-hook on station B. > If you hear dial tone, go on to step 14. > If you do not hear dial tone, go on to step 14 14 Dial station A. > If the tie line does not drop (within five seconds) go on to step 15. > If the tie line drops within five step 17.
18 Ensure that all phones are on-hook. Connect a volt meter between the M lead and ground at the 66-type connecting block for one of the bad tie lines. > If the voltage is 48 volts, go to step 20. > If the voltage is not 48 volts, go on to step 19.
20 21 22 23 24 Connect the volt meter between the E lead and ground at the 66-type block for the tie line being tested. > If the voltage is 0 volts, go to step 21. > If the voltage is not 0 volts, go to step 19. Select the tie line being tested and go off-hook station A.
25 Readminister port 1 for Type 1 Compatible. Testing Type 5 Simplex Tie lines 26 Print out the tie line translation and make sure that all the ports are configured for Type 1 Compatible. > If the tie lines are translated correctly according to Form 1b, testing is complete.
6 7 8 Print out the tie line translation and make sure that the ports are configured as described in step 4. > If the tie lines are translated correctly, go on to step 7. > If the tie lines are not translated correctly according to Form lb, repeat steps 4 through 6.
FIGURE 4-3 Cross-connect field for Type 5 Simplex 9 Go off-hook on station A. > If you hear dial tone, go on to step 10. > If you do not hear dial tone, hangup and repeat steps 8 and 9 for any other ports being tested. When all ports have been tested, goon to step 17.
11 Listen for ringback tone. > If there is ringback tone, go on to step 12. > If there is no ringback tone, hang up and repeat steps 8 and 9 for any other ports being tested. When all ports have been tested, go on to step 17. 12 Pick up the handset at station B.
17 18 19 Hang up. Repeat steps 8 and 9 for any other ports being tested. > If all tie lines are good, go on to step 25. > If one or more of the tie lines are not good, go m step 18. NOTE: For the following steps, refer to Table 4-1 on page 4-15 to identify the pin numbers of the tie line jack associated with the leads identified in the steps.
20 21 22 23 c Replace the Tie Line Module, then retest the condition. > If the condition has been corrected, the original Tie Line Module is faulty. Go back to step 8. > If the condition has not been corrected, stop testing and call the equipment supplier.
24 25 26 > If you hear a dial tone and connot break it, go to step 24. > If you do not hear dial tone, go to step 19. Connect a craft set between leads T and R. Select the tie line being tested using station B. The transmitting end should provide dial tone.
Procedures for Specific Symptoms LOCATING THE Use the contents page of this Section to locate a specific SYMPTOM symptom and the page number on which its troubleshooting procedure can be found. Then perform the recommended action to isolate and correct the problem.
CALL S DIFFICULT TO PLACE Symptom: People have difficulty placing outside talk and/or intercom calls from one or more voice terminals. Possible Cause To Investigate Further 1. A faulty accessory is connecte d terminal . 2. The Call Restriction feature is activated on the malfunctioning voice terminal.
Possible Cause Possible Solution To Investigate Further 4. Faulty MERLIN II system Try to place an outside call If the trouble appears only on components. and an intercom call from intercom calls or the trouble several voice terminals. appears only on one voice terminal, the trouble is caused by a component in your system.
Possible Cause 5. Faulty telephone company wiring (Continued). 6. Faulty network interface line adapter. Possible Solution Step 2. Replace the wiring with a cord this is known to work and try to place calls. If the calls go through. the wire you replaced is faulty.
CALLER CAN'T HEAR PERSON ANSWERING Symptom: The person placing a call from the MERLIN II system, doesn't hear the person answering. Possible Cause Possible Solution To Investigate Further The Dialing Timeout interval Step 1. Check Form 1a If the lines are rotary, the is too long.
PERSON CALLED Symptom: A person called with the voice CAN'T HEAR CALLER announcement to idle voice terminal procedure cannot hear the caller. Possible Cause Misadministration of the membrane button set. Possible Solution Check to see if th e membrane button set is administered as a BIS/HFAI voice terminal.
CALLS ON HOLD DISCONNECTED Symptom: Calls waiting on hold are frequently disconnected. Possible Cause Possible Solution To Investigate Further The hold disconnect interval Follow the instructions for .
CALLS ARE CUT OFF Symptom: Calls to voice terminals connected to 408 OR DROPPED or 008 modules are cutoff or dropped. Possible Cause Too many Off-Premises Telephone Interfaces (OPTIs), Basic Telephone and Modem Intererfaces (BTMIs), or Basic Telephone and Modern Interface 2s (BTMI-2s) are connected to the module.
Possible Cause Possible Solution To Investigate Further 1. The volume control Check the volume control If the trouble persists, go to switch setting is too low. setting on the voice terminal. Possible Cause 2. Slide the switch to a higher” setting. 2.
Possible Cause 3. The Do Not Disturb feature is activated. Possible Solution Step 1. Look at the light next to a Do Not Disturb button. If the green light is on, touch the button to deactivate the feature. Step 2 Do Not Disturb may be programmed on a mislabeled or unlabeled button, or on a button without lights.
PHONE CONSTANTLY RING S Symptom: There is trouble with voice terminal lights, speaker, and/or ringing. Possible Cause 1. The T/P switch on an analog voice terminal is not set in the center position. 2. A digital voice terminal is in programming mode. 3.
LIGHTS, SPEAKER, Symptom: There is trouble with voice terminal lights, RINGING PROBLEMS speaker, and/or ringing. Possible Cause 1. A faulty control unit or Power Supply Module. Possible Solution Analog set: Slide the T/P switch on the left side of the voice terminal to the T position and hold it there if necessary.
Possible Cause Possible Solution To Investigate Further 1. A faulty control unit or If the lights are dim when Contact the equipment Power Supply Module testing an analog set look for supplier for assistance. (Continued). a faulty control unit or Power Supply Module.
Possible Cause 2. A faulty voice terminal (Continued). Possible Solution If some (but not all) of the lights flash Continually and/or a tone sounds at irregular intervals or If all lights are off and a tone sounds continually or irregularly, the original malfunctioning voice terminal probably is not faulty.
Possible Cause 3. Faulty cable connection. Possible Solution To Investigate Further Step 1. Go to the control unit and locate the intercom jacks for the malfunctioning voice terminal and for a working voice terminal of the same type (analog or digital).
NO LIGHTS OR DIAL TONE Symptom: All voice terminals are without lights or dial tone. Possible Cause Possible Solution To lnvestigate Further 1. The control unit is not Follow the instructions under If the green power light on receiving power. “Restarting the Control Unit” the control unit is on and the on page 4-55.
LINE BUTTON LIGHT Symptom: A caller waiting on hold hangs up, but the SHOWS FALSE light next to that line button on voice terminals in the STATUS system continues to flash as if the call were still on hold.
BIS-34 LIGHTS DON'T GO OF F Symptom: When a call is terminated at a BIS-34 Voice terminal, the line button lights do not go off. Possible Cause Possible Solution To Investigate Further Misadministration of the Check to see if the BIS-34 BIS/HFAI voice terminal.
PROGRAMME D FEATURE DOESN'T WOR K Symptom: A feature programmed on a voice terminal doesn't work. Possible Cause 1. The feature was programmed incorrectly or changed .
MODULE DOESN'T WORK Symptom: A module doesn't work properly in a slot. Possible Cause Possible Solution To Investigate Further 1. The module needs to be To correct this problem, it is If the module is correctly cleared of previous preferable LO have a printer administered for the system administration.
Possible Cause Possible Solution 2. The module contacts are dirty. If a Release 3 system: Refer to the instructions under "On-Line Module Swap" on page 4-7 to remove and reinsert the module without powering down the system. This action automatically cleans the contacts.
CHANGED INTERCOM NUMBERS OR Symptom: Intercom numbers have changed or features assigned to a person's station have changed. FEATURES Either of these conditions can occur when a system has been readministered and the wires to the stations affected have not been connected to the jacks that reflect the latest administration.
RECALL BUTTON Symptom: When you touch the Recall button or DOESN'T WORK access the Recall feature, nothing happens. Possible Cause Possible Solution To Investigate Further 1. Your system has Ask the system administrator If the system does not have Automatic Route Selection if the system has ARS.
RECAL L DISCONNECT S LINE WHEN BEHIND SWITCH Symptom: When using a MERLIN II system behind another switching system, such as a PBX, the outside line disconnects when you touch Recall or access the Recall feature (in place of a switchhook flash) Possible Cause Possible Solution To Investigate Further The Recall Timer Interval is too long.
SYSTEM LOOSES ITS MEMORY DUE TO A POWER FAILURE Symptom: All programmed features don't work after a power failure. Possible Cause To Investigate Further 1. The blue shorting plug in the Processor Module that is used in dumping the memory has been placed incorrectly over the pins.
General Tests RESTARTING THE CONTROL UNIT Administrative Restart If you are experiencing a problem not described in the previous tests, or if none of the tests reveaI a specific problem, try the following procedures before calling the equipment supplier.
Hardware Restart To restart the control unit, remove and restore its power by following these steps: 1 2 3 4 5 6 Turn the power off at the Power Supply Module on the basic carrier. If there is an Auxiliary Power Unit, turn the power off. If there is an expansion carrier, turn the power off.
Testing a Single-Line Network Interface Plug the telephone’s modular cord into the network interface and listen for a dial tone. • If a dial tone is present, the trouble is in the control unit or the wiring. • If no dial tone is present, have the local telephone company check the line and the network interface.
Section 5: Ordering Information Ordering Informatio n 5-1 Product Listing 5-1 Ordering Information 5-1.
Ordering Information PRODUCT LISTING ORDERING lNFORMATION This section contains a comprehensive listing of all MERLIN II system components and accessories. All products listed are compatible with all releases of the MERLIN II system unless otherwise noted.
TABLE 5-I Products: Control Unit (continued) Apparatus PEC Description Comcode Code Code Circuit Pack Module 4-Line, 8-Voice Terminal (408) 105-351-076 517B1 61382 Circuit Pack Module, 4-Line with Tou.
TABLE 5-2 Products: Voice Terminals and Accessories Apparatus PEC Description Comcode code Code Voice Terminals 5-Button 105-217-426 Z7302H01C-003 3160-111 10-Button 105-217-509 Z303H01D003 3161-172 1.
TABLE 5-2 Products: Voice Terminals and Accessories (continued) Apparatus PEC Description Comcode Cod e Code Desk Stands and Wall Mounts Adjustable Desk Stand, 10-Button VT 103-746-855 11A 32002 Adjus.
TABLE 5-2 Products: Voice Terminals and Accessories (continued) Apparatus PEC Description Comcode Code Code Button Label Sheets 10-Button BIS VT 105-336-978 D-181785 N/A 22-Button BIS VT 105-336-960 D.
TABLE 5-3 Products: System Accessories Apparatus PE C Description Comcode Code Code 2-Line Adapter 103-715-652 267C 61400 AC Surge Protector 105-327-647 145A None Acoustic Coupler Adapter 104-010-061 .
Table 5-3 Products: System Accessories (continued) PE C Cod e Apparatus Cod e Description Comcode Extra Alert Deluxe Chime 403-762-826 CHM-CH-BT2-B-1 6122 2 Extra Alert Deluxe Horn 403-764-053 HORN E .
Index A Accessories alerter, 2-118 general, 2-118 — 2-122 power, 2-122 — 2-130 that extend telephone range, 2-130 Adapter brand Rex, 2-30 Z601A 2-32 Adapters.
C Cable connectorized, 2-41 spooled DIW, 2-36 Cable termination tool, 2-42 Cables running, 2-38 — 2-39 terminating, 2-39 — 240 Call Coverage, 3-114 programming on voice terminals, 3-116 Call Distr.
Display Console in administration mode, 3-3 use of shift buttons with, 3-6 — 3-7 uses of, 3-1 Display Console administration overlay, description of, 3-14 Display Console display, use of, 3-8 Do Not.
Intercom dial tone BIS-34D console administration, 3-103 changing, 3-103 Display console administration, 3-85 Intercom number, verify, 2-96 Intercom numbers changed, 4-51 IROB protectors, 1-34, 2-9, 2.
Module (continued) line, installing, 2-79 – 2-80 power supply, adding labels to, 2-71 power supply, adding a shield to, 2-70 power supply, installation procedure, 2-66 — 2-67 power supply, install.
Power supply module, 1-38 controls and indicators, 1-23 description of, 1-19 Power supply units, auxiliary, 2-122 — 2-123 Printer connecting to the control unit, 2-81 — 2-85 connecting to the cont.
Stations assigning dial access to line pools, 3-39 — 3-41 assigning lines and line pools to, 3-36 — 3-38 Supplemental Alert Adapter, 1-35, 2-122 Surge protection See Grounding System accessories, .
Time, setting Night Service with Time Set, 3-87, 3-105 Time, system BIS-34D console administration, 3-108 Display console administration, 3-92 Time division multiplex bus, 1-38 description of, 1-42 To.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il AT&T 518-600-016 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del AT&T 518-600-016 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso AT&T 518-600-016 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul AT&T 518-600-016 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il AT&T 518-600-016, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del AT&T 518-600-016.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il AT&T 518-600-016. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo AT&T 518-600-016 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
