Manuale d’uso / di manutenzione del prodotto 1030 del fabbricante AT&T
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AT&T MERLIN™ COMMUNICATIONS SYSTEM ADMINISTRATION MANUAL: MODELS 1030 AND 3070 WITH FEATURE MODULE 1 999-504-137IS.
Your MERLIN™ communications system gives you telephone service previously available only with much larger systems. In addition to all the conveniences you have come to expect from your business tele.
Table of Contents MERLIN System Features Fixed Features Custom Features Optional Features and Equipment Important Information for Administrators Arranging Your Outside Lines: Pooled or Square About Po.
Get a free line without hav- ing to push a button or inter- rupt someone else’s call. In addition, the lights next to line buttons make it easy to keep track of calls. ● ● Red light indicates line you are on. Green light indicates AVAILABLE FEATURES.
MERLIN System Features The MERLIN communications system Models 1030 and 3070 with Feature Module 1 offers a wealth of features that provide exceptional telephone service both on a business-wide and personaI basis.
Fixed Features FEATURE DESCRIPTION BENEFITS Call Park A special kind of hold that permits ● Attendant trying to locate calls to be parked and retrieved someone parks call and from any voice terminal. Useful in pages person to pick up call. pooled systems.
Fixed Features (continued) FEATURE DESCRIPTION BENEFITS Distinctive Ringing Provides different ringing patterns ● Know where call is coming for incoming, transferred, and inter- from and answer accordingly. com calls. Drop Makes it possible to disconnect a ● Drop a person from a confer- person from a conference call.
Fixed Features (continued) FEATURE DESCRIPTION BENEFITS Intercom Makes it possible for people in ● Call any person in office same system to call each other. using an abbreviated number. ● Signal others by ringing or voice without interrupting active calls.
Fixed Features (continued) FEATURE DESCRIPTION BENEFITS Ringing Line Selection Automatically selects ringing line ● Just lift handset to answer when call comes in. any call. No need to touch any buttons. Send Message Enables attendant to notify person ● Attendant does not have to that a message is waiting.
Custom Features FEATURE DESCRIPTION BENEFITS Automatic Line Selection Automatically selects a free line ● No need to find a free line or (See Page 32) when you lift handset to make call. touch a button. ● Program voice terminal to select long distance lines in [A] [U ] most economical order—for example, WATS line first, then regular service.
Custom Features (continued) FEATURE DESCRIPTION BENEFITS Do Not Disturb Makes it possible to prevent voice ● Work or have business meet- (See Page 33) terminal from ringing for a tempo- ing in office without being rary period. While Do Not Disturb interrupted by ringing tele- is in effect, callers get busy phone.
Custom Features (continued) FEATURE DESCRIPTION BENEFITS Personalized Ringing Makes it possible to select one of ● Employees who work close to (See Page 36) eight ringing signals for voice ter- one another can distinguish minal. [U] ringing of their own voice terminals.
Custom Features (continued) FEATURE DESCRIPTION BENEFITS Touch-Tone Enable Makes it possible for system to ● People in businesses hooked (See Page 33) generate Touch-Tone signals when up to rotary lines can access connected to rotary lines.
Optional Features and Equipment FEATURE DESCRIPTION BENEFITS Attendant Intercom Selector Makes it possible for attendant to ● Attendant can dial intercom handle system having up to 70 numbers easily. voice terminals using only 30 lnter- ● Attendant has Intercom Auto com Auto Dial buttons.
Optional Features and Equipment (continued) FEATURE DESCRIPTION BENEFITS Hands-Free Unit Provides full speakerphone capa- ● Hands-free telephone conver- bility. Requires programmable sation from any place in button on voice terminal. room. ● Hands-free answering on intercom.
Optional Features and Equipment (continued) FEATURE DESCRIPTION BENEFITS Off-Premises Telephone Interface Makes it possible to have tele ● Telephones in remote loca- phones off premises connected to tions may be connected to Required Equipment: MERLIN system.
Important Information for Administrators Familiarity with two basic concepts of system design will help you tailor the MERLIN system to get the best fit for your business. You will need to know the difference between pooled and square line configuration, as well as the importance of the unique administrator/attendant console.
calls coming in on any line other than these three cannot be answered on or transferred to a 5-button voice terminal. Before doing any administration on a square system, see “SPECIAL INFORMATION ABOUT SQUARE SYSTEMS," page 38, for more information.
Customizing Your MERLIN System Before customizing your system, you must have firm plans about how the system should operate and about which components should be in place.
At The Control Unit Position switches to set the operating conditions for the entire system: ● Turn control unit on and off ● Set the administrator/attendant console to Administer or Attendant ●.
The Control Unit for Models 1030 and 3070 (Bottom unit alone is the Model 1030 control unit.) 22.
The Control Unit The control unit for the Models 1030 and 3070 is pictured on page 22. The model 1030 control unit is the lower half of the unit shown. Addition of the Expansion Unit, or top half of the unit shown, makes the 1030 control unit a 3070 control unit.
Setting Your Control Unit The first step in customizing the MERLIN system is to set the control unit to conform to certain operating conditions of your system. Follow these steps to set your control unit: 1. Turn the Off/On switch in the Power Module to Off.
Administering Your System at the Administrator/Attendant Console Once your control unit is properly set to the operating conditions of your system, you can use the administrator/attendant console for line administration.
SPECIFYING TOUCH-TONE OR ROTARY DIALING When you specify Touch-Tone or rotary signaling at the administrator/attendant con- sole, you are simply telling the MERLIN system what kind of lines you have. When your system is installed, all lines are set to Touch-Tone, so if some of your lines are rotary, you will need to change them.
Follow these steps to add and remove lines of the pool: 1. If you have not already done so, set the administrator/attendant console for line administration by following the boxed instructions on page 25.
Call Restriction Tips ● You may want to restrict some voice terminals to intercom calling only. For exam- ple, you may want to restrict telephones used by employees who never need to call outside your business, or telephones in public places, such as a lobby.
assigning determines what buttons they occupy on the voice terminal whose lines you are setting up. The numbers in the diagram show the order in which the system assigns additional lines to a voice terminal in a pooled system. Assigning Calling Restrictions 6.
Programming Voice Terminals For Office Priorities People in your business can customize their own voice terminals by changing some of the features that come on the voice terminals when they are installed.
Follow these steps to program line ringing: 1. Set the voice terminal to program mode by following the boxed instructions on page 30. 2. Touch the outside line button that you want to program until the red light beside it shows the appropriate code.
Follow these steps to program a Cover button: 1. Label the Cover button with the name of the person whose calls it will cover (for example, “Cover Stanley”). 2. Set the voice terminal to program mode by following the boxed instructions on page 30.
Programming Voice Terminals For Personal Priorities By programming their own voice terminals, people can change the features on all but the fixed feature buttons and the line, pool, and Intercom buttons. This allows almost everyone to have features that provide personal convenience, such as an Out- side Auto Dial button for calling home.
PROGRAMMING CODES FOR CUSTOM FEATURES Custom Dial This Suggested Feature Information Button Label Intercom Auto Dial ✱ 6 + lnter- Person’s Name com Code Outside Auto Dial ✱ 90 + out- Person’s .
Follow these steps to program a stop for an alternate long distance service: Normally, when you use an alternate long distance service, you program one Out- side Auto Dial button for the special service number and a separate Outside Auto Dial button for each person you use the service to call.
SELECTING A PERSONAL RING The MERLIN system offers a choice of eight different ringing sounds for any voice terminal. This feature is particularly useful in offices where many people sit in the same room because it enables people to distinguish the ringing of their voice ter- minals from others.
Special Information About Attendant Consoles When the MERLIN system is installed, your attendant consoles come with features that are convenient for most businesses. The Attendant's Guide: Models 1030 and 3070 with Feature Module 1 shows these initial features and describes how to use them as well as other features important for attendants.
Special Information About Square Systems In a square system you must give special attention to the way 5-button voice terminals operate. These voice terminals accommodate a maximum of three outside lines, and the same three must be assigned to all 5-button voice terminals in your business.
Appendix 39.
SYSTEM ADMINISTRATION DIAGRAMS AND FORMS This appendix contains diagrams and forms that you need to administer your system. Four diagrams show initial feature assignments for voice terminals and attendant con- soles. Two additional diagrams show button labels for administrator/attendant con- soles in small and large systems.
Number represents order in which system assigns lines outside pool to buttons Fig. A-1 INITIAL FEATURE ASSIGNMENTS FOR NON-ATTENDANT VOICE TERMINALS IN POOLED SYSTEMS 41.
Control unit jack numbers — buttons with jack numbers represent the outside line plugged into that jack Fig. A-2 INITIAL FEATURE ASSIGNMENTS FOR NON-ATTENDANT VOICE TERMINALS IN SQUARE SYSTEMS 42.
34-Button Deluxe Voice Terminal Control unit jack numbers — buttons with the outside line jack numbers represent plugged into that jack Fig. A-3 INITIAL FEATURE ASSIGNMENTS FOR ATTENDANT CONSOLES IN.
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❑ Small (<8 Lines) System Size: ❑ Large (>8 Lines) ❑ Squar e ❑ Poole d 11 ❑ 13 ❑ Attendant Configuration: 12 ❑ 14 ❑ Models 1030 and 3070 System Configuration Line Representation:.
Models 1030 and 3070 Voice Terminal Configuration Identification Attendant: ❑ Intercom # Voice Terminal size: ❑ ❑ ❑ ❑ ❑ Accessories ❑ ❑ 5-Button Stand type: 10-Button 34-Button 34-Butt.
Control unit jack numbers — buttons with jack numbers reprecent the outside line plugged into that jack Note: If you have a small console, make up a set of labels based on this diagram to use whenever you ad- minister your system.
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Index Administering lines, 12, 25 - 29 Administrator/Attendant console, 19 Special information about, 37 Administration mode Button labels, 25 Setting administrator/attendant console to, 25 Automatic .
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il AT&T 1030 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del AT&T 1030 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso AT&T 1030 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul AT&T 1030 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il AT&T 1030, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del AT&T 1030.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il AT&T 1030. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo AT&T 1030 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
