Manuale d’uso / di manutenzione del prodotto P0908542 Issue 01 del fabbricante Nortel Networks
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1-800 -4 NORTEL www.nortelnetwo rks.com © 1999 Nor tel Netw orks P0908 542 Iss ue 01 Enterprise Edge Personal Call Manager User Guid e.
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P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Contents Enterprise Edge Personal Call Manager 9 Using a handsfree telephone with Enterprise Edge Personal Call Manager 9 About thi.
4 Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Making a call 29 Making a call using the Address Book 29 Making a call using the task tray or Calls menu 30 Making a call using t.
5 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Conferen cing a call 44 Creati ng a conference 44 Creating a confer ence using the Conference box 44 Creating a conference using .
6 Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Address Book 54 The Tree View of the Addr ess Book 54 The List View portion of the Address Book 55 Contacts 56 Adding a new conta.
7 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Enterpri se Edge Personal Call Manager Pre ferences 84 Chan ging the Sea rch pr ef erence s 84 Changing the Startup Option 85 Cha.
8 Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01.
P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Enterprise Edge Pe rsonal Call M anager Enterprise Edge Personal Call Manager is a TAPI-bas ed (Telephony Application Programming Interface) application that provides an ea sy to use computer interfa ce for your telephone.
10 About this guide Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Installing Enterprise Edge Personal Call Manager Enterprise Edge Personal Call Manager must be installed on your computer before you can use it. The files required to install Enterprise Edge Personal Call Manager are on the Enterprise Edge ser ver.
About this guide 11 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide The Enterprise Edge Personal Call Manager introduc tion screen appears briefly. The Enterprise Edge Personal C all Manager icon is added to the task tray and task bar, and the Enterprise Edge Personal Call Manager main window appe ars.
12 Enterprise Edge Personal Call Man ager task tra y menu Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Enterprise Edge Personal Call Manager task tray menu The Enterprise Edge Personal Call Manager task tray menu is divided into two main sections.
Opening the ma in window 13 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Enterprise Edge Personal Ca ll Manager main window From the main window you can perform all of the func.
14 Components of the main window Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Menu bar The Menu bar shows the menus available from the main window. From these menus you can access all of the features av ailable from Enterprise Edge Personal Call Manager.
Components of the main window 15 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Using the toolbar The toolbar buttons provide access to commonly used features. Up One Level Exits from the current directory and moves one level up in the contact tree.
16 Components of the main window Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Address Book The Address Book is a list of all t he contacts stored in Enterprise Edge Personal Call Manager.
Components of the main window 17 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Current Calls icons There are se veral icons that are used in the Current Calls section. Each icon is used to represent a call. The icons also show the status of the calls.
18 Closing the main window Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Stat us ba r The Status bar is at the bottom of the screen and provides four information message areas: • Help messages – Shows a help message, if available, for the are a the mouse pointer is pointing on.
Defin ing the line used 19 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Setting up Enterprise Ed ge Personal Call Manager Before you can use Enterprise Edge Personal Call Manage r you must choose the TAPI line that will be used and define the dialing properties.
20 Changing th e dial ing proper ties Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Changing the dialing proper ties You use the Dialing Properties to def ine where you are situated and what is require d to dial from this location.
Changing th e dialing pr operties 21 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide I am di aling from Use the I am dialing from list box to save different sets of dialing properties. You can use I am dialing from whe n you have a computer ( such as a laptop) that you use at different locations.
22 Changing th e dial ing proper ties Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Deleting a location When you no longer need a location, you can delete it from the list of locations. To delete a location: 1. Click the b utton in the I am d ialing from list box.
Changing th e dialing pr operties 23 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide To set the prefixes that are long distance: 1. Click the Di aling Rules button. The Dialing Rules dialog box appears. To add a prefix that is considered long distance 1.
24 Changing th e dial ing proper ties Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Use a calling card for long distance Select this check box if you want to use a calling card for long distance telephone numbers. The Calling Card button lets you def ine which calling card you ar e using.
Changing th e dialing pr operties 25 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide 5. In the PIN number box, type the calling card PIN number.
26 Changing th e dial ing proper ties Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 7. Click the L ong Distance Usage button. A second Calling Card dialog box appears. 8. Click the first Di al list box and then click the first set of numbers that must be dialed.
Changing th e dialing pr operties 27 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Disabl e call w aitin g by diali ng If call waiting is available for the current location, use this field to define the numbers required to disable call waiting.
28 Defini ng long distanc e numb ers in y our area cod e Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Defining long distance numbers in your area code In some locations, calls within the same area c ode a re considered long distance calls.
Maki ng a ca ll us ing t he Add ress Book 29 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Making a call Using Enterprise Edge Per sonal Call Manager, you can make a call using the Calls menu, the Enterprise Edge Personal Call Manager task tray menu, the toolbar, or the Address Book.
30 Making a call using th e task tray or Calls menu Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Making a call using the task tray or Calls menu To make a ca ll: 1. Click the Enterprise Edge Personal Call Manager task tray icon or the Calls menu and then click Manual Dial .
Making a cal l using the tool bar 31 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Making a call us ing the toolbar To make a call using the toolbar: 1. Click . The Dial dialog box appears. 2. Enter the telephone number you want to dial.
32 Rediali ng a num ber Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Redialing a numb er Enterprise Edge Personal Call Manager keeps a list of the last ten telephone numbers you called. The most re cent call is at the top of the list and the oldest call is at the bottom.
Calling from the Quic k Dial li st 33 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Calling from the Quick Dial list Before you can call a number from the Quick Dial list, you must add the number to the Quick Dials. For more information about Quick Dials, refer to Quick Dia ls on page 81 .
34 Knowing whe n someone is calling Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Answering a call Knowing when someone i s calling Enterprise Edge Personal Call Manager notifies you when the re is an inc oming call.
Answ ering a call usi ng the You Ha ve a N ew Ca ll di alog box 35 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Answering a call usi ng the Y ou Have a New Call di alog box Enterprise Edge Personal Call Manage r displays the You Have a New Call dialog box when you receive a ca ll.
36 Accessing the Notes tab Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Accessing the Notes tab After you have answere d the call, you can display the Notes tab of the Address Properties dialog box. Use the Notes tab to record inf ormation about the contact, such as recent orders, mee ting locations, etc.
Putting a c all on hold u sing the m ain wind ow 37 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Putting a call on hold When a call is put on hold, the icon for the call changes f rom the Active Call icon to the Held Call icon.
38 Switching be tween call s using the main wind ow Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Multiple calls Enterprise Edge Personal Call Manager can control sever al calls at once. The maximum num ber of calls is equal to the maximum number of lines ava ilable.
Transf erring a call wi thout an annou ncement 39 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Note: Transferr ing your telephone to an external telephone number is not supported.
40 Transferring a call without an announcement Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 4. Click Other . The Transfer dialog box appea rs. 5. Type the telephone number of the person you wa nt to transfer the call to and click the Transf er button.
Transf erring a call wi thout an annou ncement 41 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Transferring a call using the tas k tray or Calls menu To transfer a call: 1. Make or answer the call. 2. Click the E nterprise Edge Personal Call Manager task tray icon or the Calls menu and then point to Tr ansfer .
42 Transferring a call without an announcement Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Transferring a call using the keyboard You can use the keyboard and the icons on the main window to transfer a call. To transfer a call: 1.
Transferri ng a call with an anno uncement 43 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide T ransferring a call with an announcement When you transfer a call with an announcem ent, you are calling the per son you are transferring the call to before you transfer the call.
44 Creating a con ference Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Conferencing a call In a conference call you connect yourself and two other people onto a single c all. Creating a conference To create a c onference you must have at le ast two lines, one for each ca ller.
Putti ng con fer ence s ca ll on h old 45 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Putting conference s call on hold When you put a conference on hold, both calls are put on hold. Neither caller can speak to you but the two callers can speak to eac h other.
46 Splitt ing a conf erence Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Splitting a c onf erence using the main window To split a conference using the main window: 1.
Ending a confe rence 47 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Ending a conference When you end a confere nce, you remove yourself from the confere nce and let the other two callers to c ontinue to talk to each other . While the other callers are talking to each other they are still using two of your telephone lines.
48 Ending a call u sing the re lease button Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Ending a call Ending a call using the release button To end a call: 1. Click the i con of the call in the Calls box. Note: If there is only one call in the Calls box, you do not need to select the call.
Do Not Disturb (DND) 49 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Do Not Disturb (DND) When DND is enabled, the telephone does not ring when someone calls, but the line indicator flashes.
50 Call Forward Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Call For ward To call forward your telephone: 1. Click the T ools menu and then click Forward . The Forward dialog box appears. 2. Type the telephone number you want to call forward your telephone to.
Viewing the Calls Log 51 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Calls Log Window The Calls Log consists of two parts: the Incoming Calls Log and the Outgoing Calls Log. The Incoming Calls Log shows all of the calls that were made to your telephone.
52 View ing the C a ll s Log Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Viewing the Incoming Calls To view the Incoming Calls: 1. Click . or 1. Click the Vi ew menu and then click Incoming Calls Log . Viewing the Outgoing Ca lls To view the Outgoing Calls: 1.
Making a call from the Ca lls Log 53 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Making a call from the Calls Log You can call any of the numbers stored in the Incoming or Outgoing Call Log. To make a ca ll: 1. Click the number you want to dial.
54 The Tr ee Vi ew of the A ddress Boo k Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Address Book The Address Book is the portion of Enterprise Edge Per sonal Call Manager where you store telephone numbers and addresses of the people and businesses you dea l with.
The List View portion of the Address Book 55 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide You can change which folder s appear by clicking certain portions of the Tree V iew. Clicking a box with “+” in it expands the folder and shows the folder’s contents.
56 Contacts Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Displaying the Address Book in details view If you select details view, the last name, first name, te lephone numbers you can call and Email Address and Email type are shown for each c ontact.
Contacts 57 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide 4. Click the OK button. Note: If a contac t with the same name is in the Address Book, a message appears asking if you want to make a duplicate. If you want to make a duplicate of a contact, use the copy method described in Copying a contact on page 68.
58 Contacts Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Business Use the Business tab to enter the name, address, and telephone number of a contact. The first information you enter is the contact’s name. The contact’s name is di vided into the firs t name and t he last name.
Contacts 59 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide E-Mai l Addre ss The E-Mail Address tab has two boxes: E-mail address and E-mail type. E-mail address s pecifies where the conta ct’s E-m ail accoun t is. E-mail type specifies which type of E-mail service the c ontact uses.
60 Contacts Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Settings Use the Settings tab to select the dialing de fault used for the contac t and the picture displayed and voice announcement heard when this contact ca lls you. For the default telephone number dialed, you can choose Business, Home, or Mobile.
Contacts 61 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide If you decide you no longer want a voice announceme nt for this contact, you can remove the voice announcement from the contact. To remove the voice announcement: 1. Click beside the Voice Announce File Path field.
62 Contacts Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Note Use the Note tab to record miscellaneous information about the contact. You can enter significant dates, recent orde rs, meeting locations or any information you want handy when you call the contact.
Contacts 63 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Finding a contact in the Address Book The Address Book has a search feature to help you find a contact. You can search for a contact using the contact’s name or telephone number.
64 Contacts Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Qui c k Se a r ch To find a contact: 1. Click the T ools menu and then click Find Person . or Click . The Search dialog box appears. 2. Enter the first character of the name or telephone number of the contac t you want to find.
Contacts 65 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Entering names or numbers If you know only part of the name or telephone number of the contact you want to find, you can type the letters or digits you know and the Search feature finds any contacts that match the information you enter.
66 Contacts Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Editing the properties of a contact The information stored with a contact can be changed whenever r equired. A typical example is when a contact moves or changes telephone number s.
Contacts 67 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide 4. Move to the tab that has the information you want to change and then make the changes. Adding a new contact to the Address Book on page 56 descr ibes the information that can be enter ed.
68 Contacts Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Copying a contact When you copy a contact, you create a new contac t in the Address Book based on the original contact. Enterprise Edge Personal Call Mana ger provides two ways to copy a contact: a linked copy and a template copy.
Contacts 69 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Copying a contact usi ng the linked copy method Use this method of copying a c ontact when you want to crea te a copy that is linked to the original contact.
70 Contacts Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Copying a contact usi ng the template copy method Use this method of copying a contact when you want t o create a new contact that is based on an existing contact. All of the contact information except the contact name is copied to the new contact.
Contacts 71 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Moving a contact Contacts can be moved from one folder to another to help organize the Address Book. When you move a contact, the contact does not remain in the original folder.
72 Contacts Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Deleting a contact To delete a contact using the right mouse button: 1. Right-click the contact you want to delete and then click Delet e . To delete a contact using the Menu bar: 1.
Contacts 73 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Printing Contacts There are two printing formats you can use to print information about any of the contacts stored in the Address Book. You can print a contact list or contact details.
74 Fold ers Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Folders Folders can be added only to the My Contacts section and the folders in the My Contacts section. You cannot add folders to the Quick Dials section. For more information on, refer to Quick Dials on page 81 .
Folde rs 75 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Copying a folder When you copy a folder, the folder and all of the contacts and folders contained in the folder are copied to t he new folde r.
76 Fold ers Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Moving a folder Folders can be moved from one enclosing folder to another . When you move a folder, you move the folder and all of the contacts and folders that it contains.
Folde rs 77 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Renaming a folder To change the name of a folder using the right mouse button: 1. Right-click the folder you want to rename and then click Pr operties . The Folder Property dialog box appear s.
78 Fold ers Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Impor ting C onta cts If you have a list of contacts in another application, you can save your list of contacts as a text file and the n import those contacts into Enterprise Edge Personal Call Manager.
Folde rs 79 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide 6. Double-click the file you want to import. The Import address from text file dialog box appear s with the path and file name in the Source Text File field. 7. Click the Last Name list box and then click the text field number that contains the last name information.
80 Fold ers Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 To export contacts: 1. Click the Fi le menu and then click Expor t Addr ess . The Export address into a text file dialog box appears. 2. Click to enter the name of the text file.
Adding Q uick D ials 81 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Quick Dials The Address Book is divided into two mains sections: My Contacts and Quick Dials. The My Contacts section stores your contacts. The Quick Dials sec tion used stores contacts that you use frequently or need to access quickly.
82 Accessing context-sens itive Help Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Access ing Help Accessing context-sensitive Help You can access context-sensitive Help by pressing the F1 key. The Help information that appears is about the currently active window, dialog box or menu item.
Accessing the Tip of the Day 83 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Turning the Tip of the Da y on To turn the Tip of the Day on: 1. Click the Help menu and then click Tip of the Day . 2. Select the Show Tips at Startup check box.
84 Changing th e Search prefer ences Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Enterprise Edge Personal Ca ll Manager Preferences Enterprise Edge Personal Call Manager pre f.
Changing th e Startup Option 85 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide To change the Search mode fr om the task tray: 1. Right-click the Enterprise Edge P ersonal Call Manager task tray i con and then click Opti ons . The Options dialog box appears.
86 Changing the Caller’s Record Disp lay Setting Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 When the Dialing Rule Setting is enabled, Enterpr ise Edge Personal Call Mana ger uses dialing properties, such as the local area code and the outside line access code, when making a call.
Changing th e Caller’s Record D isplay Setting 87 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Enterprise Edge Personal Call Manager receive s the incoming telephone number only if: • You subscribe to a Caller ID (CLID) servic e.
88 Changing the Caller’s Record Disp lay Setting Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Quitting Enterprise E dge Personal Call Manager You can quit Enterpri se Edge Personal Call Manage r from the task tray or the main window.
P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Glossar y Address Book The portion of Enterprise Edge Personal Call Manager w here you store the telephone numbers and addresses of people and businesses. Call Forward A feature that forw ards all the calls arriving at your telephone to another telephone.
90 Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 Menu bar The menu bar shows the menus available from the main window. PC (Personal Computer) A Windows® compatible computer that runs the Enterprise Edge Personal Call Manager software.
P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide Index A Active Cal l i con 12 , 17 , 34 Address Book 13 adding a contact 56 changi ng th e vi ew 55 displayi ng 16 icons 54 list v .
92 Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01 E E-Mail Ad dress 59 Enterprise Edge Pe rsonal Call Mana ger about 81 exiting 88 locat ion 21 prefere nces 84 quitting 88 removi.
93 P0908542 Issue 01 Enterprise Edg e Personal Call Manag er User Guide R Redialin g a telephone number 32 Removing Enterprise Edge Per sonal Call Manager 88 Returning a c all 32 Ringing icon 12 , 17 .
94 Enterprise Ed ge Personal Call Mana ger User Guide P0908542 Issue 01.
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Se non hai ancora comprato il Nortel Networks P0908542 Issue 01 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Nortel Networks P0908542 Issue 01 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Nortel Networks P0908542 Issue 01 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Nortel Networks P0908542 Issue 01 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Nortel Networks P0908542 Issue 01, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Nortel Networks P0908542 Issue 01.
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