Manuale d’uso / di manutenzione del prodotto 330 del fabbricante Nortel Networks
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August , 2008 Edition 1725-11241-001 Rev. D SIP 3.1 User Guide for the Polycom ® SoundPoint IP 330/320 Phone SIP 3.1.
Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format.
iii About This Guide Thank you for choosing the SoundPoint IP 330/320 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearan ces, call hold, transfer, and conference over an IP network.
User Guide SoundPoint IP 330/320 iv.
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 330/320 Phone . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide SoundPoint IP 330/320 vi System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Supporting Multiple Line Keys Per Line .
Conte nts vii Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide SoundPoint IP 330/320 viii.
1 - 1 1 Getting Star ted with Y our SoundPoint IP 330/320 Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with the SoundPoint IP 330/320 phone. The SoundPoint IP 330/320 provid es a powerful, yet flexible IP communications solution, delivering ex cellent voice quality.
User Guide SoundPoint IP 330/320 1 - 2 Par ts List The following components are included in your SoundPoint IP 330/320 package: • Polycom SoundPoint IP 330/32 0 phone • Handset and Handset Cord AB.
Getting Started with Y our SoundPoint IP 330/320 Ph one 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Ensure that you have received each item . If you are missing any it ems, contact your system administrator.
User Guide SoundPoint IP 330/320 1 - 4 Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system admi nistrator. Power over Ethernet Using a regular CAT5 cable (optional a ccessory from Polycom), the phone can be powered from a PoE (IEEE 802.
Getting Started with Y our SoundPoint IP 330/320 Ph one 1 - 5 2. Connect the headset (optional) to the headset jack on the side of the phone. Handset Headset (optional) For information on supported headsets, go to www .polycom.com/support/voice and enter “Headset C ompatibility List” in the Knowledge Base te xt box.
User Guide SoundPoint IP 330/320 1 - 6 Attaching the Base Attach the phone base to the phone in one of the following ways: • As a desk mount • As a wall mount For more detailed instructions, go to http://www.polycom.com/support/voi p/ and search f or the “Wallmount Instructions for SoundPoi nt IP Phones” quick tip.
Getting Started with Y our SoundPoint IP 330/320 Ph one 1 - 7 2. Align the protrusions on the bracket wi th their corresponding holes in the phone. 3. Snap them together to lock the br acket to the phone. T o attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks.
User Guide SoundPoint IP 330/320 1 - 8 2. On the back of the phone, remove the key located behind the hook switc h and reposition it so that the end tab (at a 45 0 angle) is facing up. 3. Using wall anchors (not included), fasten the base stand with the mounting tab fa cing up.
Getting Started with Y our SoundPoint IP 330/320 Ph one 1 - 9 register your phone after you install it, se e Quick Tip 44011: Registering Standalone SoundPoint IP and SoundStation I P Phones avail able at http://www.polycom.com/usa/e n/sup port/voice/soundpoint_ip/VoIP_T echnical_Bulletins_pub.
User Guide SoundPoint IP 330/320 1 - 10 — Ringing — Call in progress/Conference — Call Forward — Do Not Disturb — Presence/BLF 3. Soft Keys —The screen will display labels for these keys, to identify their context-sensitive functions.
Getting Started with Y our SoundPoint IP 330/320 Ph one 1 - 11 13. Feature Keys —Access important features using these keys. — —Dials phone numbers or allo ws you to view the placed call list. — —Accesses local (your phone) an d call server features.
User Guide SoundPoint IP 330/320 1 - 12 • Press and or hold and down to scroll through the lists. • Use the dial pad keys to navigate throug h and make selections in numbered menu lists. • The navigation guide icon in the top left-hand corner of the graphic display shows w hich arrow keys can be used at a particu lar sublevel.
Getting Started with Y our SoundPoint IP 330/320 Ph one 1 - 13 The type of text entry available is displayed in the title line. Switch between alphabetic (with and without an uppercase letter first) and numeric text entry by pressing the # key. Special characters like * and _ are considered alphabetic and ap pear when you press *, 1, or 0.
User Guide SoundPoint IP 330/320 1 - 14.
2 - 1 2 Customizing Y our SoundPoint IP 330/320 Phone You can customize your SoundPoint IP 330/320 desktop phone by adjusting the setting for time and date, display co ntrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists.
User Guide SoundPoint IP 330/320 2 - 2 Configuring Basic Settings To configue basic settings , press , and then select Settings > Basic. You can configure the fo llowing basic se ttings: • The ap.
Customizing Y our SoundPoint IP 330/320 Phone 2 - 3 4. Press to confirm your choice. For example, the following figure shows Clock Time. 5. Press or repeatedly to return to the idle display. Display Contrast T o adjust the contrast: 1. Press . 2. Press the Up or Down soft keys to increase or decrease the display contrast.
User Guide SoundPoint IP 330/320 2 - 4 3. Press to confirm your choice. 4. Press or repeatedly to return to the idle display. Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off. T o activate Headset Memor y Mode: >> Press twice.
Customizing Y our SoundPoint IP 330/320 Phone 2 - 5 Ring T ype You can select from the different ring ty pes to distinguish between li nes or to have a different ring from your neig hbor’s phone. You can set distinctive incoming ringing tones for contacts in your local directory (refer to Editing Contacts on page 1-3 ).
User Guide SoundPoint IP 330/320 2 - 6 2. Scroll through the list of available languages. 3. Press to confirm your choice. Text that appears on the graphic displa y will change to the language of your choice. 4. Press or repeatedly to return to the idle display.
Customizing Y our SoundPoint IP 330/320 Phone 2 - 7 Managing Call Lists A list of up to four current calls is maintained. You can scroll through this list using the and . Calls are ordere d u sing the fol lowing priorities: active, alerting , then held.
User Guide SoundPoint IP 330/320 2 - 8 • To delete the ca ll from list: — Press the Delete soft key. Press repeatedly to return to the idle display. Managing Contacts You can enter 99 contacts in your phone's local contact directory. You can dial or search for a contact in this directory.
Customizing Y our SoundPoint IP 330/320 Phone 2 - 9 2. Press . The Directory screen displays. <New Entry> di s p l ay s a t t h e t op o f t he l i s t . 3. Press to add a new entry. 4. Press to enter a first name. Entry to this field is al phabetic as denoted by .
User Guide SoundPoint IP 330/320 2 - 10 10. Repeat steps 5 to 7 to change the Speed Dial Index if desired. It is automatically assigned to the next available inde x value. For more information, refer to Assigning Speed Dial Indexes on page 3-15 . 11. Repeat steps 5 to 7 to change the Ring Type and Divert Contact if de sired.
Customizing Y our SoundPoint IP 330/320 Phone 2 - 11 4. (Optional) Press the Info soft key. The name is displayed. The number, ti me and date when the call started, and call duration are acce ssible through use of . 5. (Optional) Press repeatedly to select the phone number.
User Guide SoundPoint IP 330/320 2 - 12 6. Press repeatedly to return to the idle display. Editing Contacts T o edit a contact in the local contac t director y: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by pressing .
Customizing Y our SoundPoint IP 330/320 Phone 2 - 13 7. Make the desired changes. The Ok soft key i s not displayed until a change has been made . The Cancel soft key in this context will cancel th e edit session for the entry and return to the screen before the Edit soft key was selecte d (see step 3).
User Guide SoundPoint IP 330/320 2 - 14 Placing a Call to a Contact T o place a call to a contact in the local contact director y: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by pressing . 3. Use and to scroll through the list to find the contact.
Customizing Y our SoundPoint IP 330/320 Phone 2 - 15 4. Press to enter a last name. Entry to this field is al phabetic as denoted by . 5. Enter the first few letters of the last name of the cont act from the dial pad. 6. Press the Ok or Cancel soft keys to accept or cancel changes.
User Guide SoundPoint IP 330/320 2 - 16 5. Press repeatedly until the Ring Type field is dis played. 6. Press to edit the Ring Type. 7. Enter the number corresponding to one of the ring types available. For more information, refer to Headset Hookswitch on page 2-4 .
Customizing Y our SoundPoint IP 330/320 Phone 2 - 17 8. Press repeatedly to return to the idle display. Diver ting Calls You can customize your phone so that in c oming calls from a particular party are transferred directly to a third party. T o diver t incoming calls from a par ticular contact: 1.
User Guide SoundPoint IP 330/320 2 - 18 System Customizations The following section details customizat ions of your SoundPoint IP 330/320 phone that are performed by your syste m administrator. Suppor ting Multiple Lines Your SoundPoint IP 330/320 phone can support up to 2 lines .
Customizing Y our SoundPoint IP 330/320 Phone 2 - 19 Suppor ting Shared Lines Your SoundPoint IP 330/320 phone support s shared lines. A shared line is indicated by a different line icon. In the following figu re, the line 3413 is private and the line 3416 is shared.
User Guide SoundPoint IP 330/320 2 - 20.
3 - 1 3 Using the Basic Features of Y our SoundPoint IP 330/320 Phone Your SoundPoint IP 330/320 phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call.
User Guide SoundPoint IP 330/320 3 - 2 To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1 . To re ad about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 330/320 Phone on page 4-1 .
Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 3 T o place a call using the handset: 1. Do the f ollowing steps in a ny order: — Pick up the handset. — Dial the desired number using the dial pad. T o place a call using Hands-Free Speakerphone mode: 1.
User Guide SoundPoint IP 330/320 3 - 4 b With the optional headset connected , dial the desired number using the dial pad. Press . c Press . You will hear a dial tone. You can enter the desired number now. T o place a call using the Dial key: 1. Do one of the following steps: a Press the Callers soft key to view the Receive Call list.
Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 5 • Multiple Line Keys per line If your phone is configured with mu ltiple call appearances, refer to Using Multiple Call Appearances on page 4-3 for instructions on how to answer a call.
User Guide SoundPoint IP 330/320 3 - 6 T o answer a call using the headset: ¾ Press to answer the call through an optionally connected headset. If Headset Memory Mode is activated, press or the Answer soft key. Answering When in Another Call You are busy on an active call and a second incoming call arrives on the same phone number.
Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 7 2. Press to access the new call. Soft key labels are updated on the display showing Ignore , Answer , and Reject . 3. Answer the incoming call. This places the original call on hol d an d refreshes the so ft key labels.
User Guide SoundPoint IP 330/320 3 - 8 Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the graphic display indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone.
Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 9 When a call has been on hold for an exte nded period of time, both visual and audible alerts appear. Contact your syst em administrator to determine if this feature is enabled/disabled, what the ti me period is, and what sound effects are available.
User Guide SoundPoint IP 330/320 3 - 10 2. Press Conf soft key to create a new call. The active call is placed on hold. 3. Call the second party. 4. When the second party answers, press the Conf soft k ey again t o join all parties in the conference. T o split a conference call: ¾ Press the Split soft key to split the conference.
Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 11 T ransferring Calls A call can be transferred in o ne of three ways: • Consultative transfer —The party to w hom you want to transfer the call answers their phone before you transfer the call or hang up.
User Guide SoundPoint IP 330/320 3 - 12 T o per form a blind transfer: 1. During a call, press the Trans soft key. 2. Press the Blind soft ke y. 3. Do one of the following steps: a Enter the number to which you want to transfer the call.
Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 13 Static For warding T o enable call for warding to another party: 1. Press and sel ect Features > Forward. 2. (Optional) If mul tiple li nes are configured on your phone, select the line to forward from the list using and .
User Guide SoundPoint IP 330/320 3 - 14 T o disable call for warding: 1. Press and sel ect Features > Forward. 2. (Optional) If mul tiple li nes are configured on your phone, select the line to forward from the list using and . 3. Using and , select the forwarding type you want to change and then press the Select soft key.
Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 15 Assigning Speed Dial Indexes You can associate a contact with for single touch dialing of a frequently used number. For example in the figure below, pr essing places a call to James.
User Guide SoundPoint IP 330/320 3 - 16 6. Press to select the spe ed dial index for edit. 7. Do one of the following steps: — Enter the next available speed dial index. — Delete the existing speed dial index by using the Backspace soft key, and then enter a new speed dial index.
Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 17 Using V oice Mail Your voice mail is saved in a centra lized location and may be accessed from your phone. The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the graphic display.
User Guide SoundPoint IP 330/320 3 - 18.
4 - 1 4 Using the Advanced Features of Y our SoundPoint IP 330/320 Phone This chapter provides operating instruct ions for the advanced features of the SoundPoint IP 330/320 phone.
User Guide SoundPoint IP 330/320 4 - 2 When ACD is enabled on your phone, the line icon appears. This is the default setting. No calls will be directe d to your phone. After you log in (refer to To log into the ACD: ), the line icon changes to . You are now considered available and calls will be dir ected to your phone.
Using the Advanced Features of Y our SoundPoint IP 330/320 Phone 4 - 3 8. Enter your password and press the Log in soft key. 9. Press repeatedly to return to the idle display. T o log out of the ACD: 1. Press . 2. Select Features > ACD Login/Lo gout .
User Guide SoundPoint IP 330/320 4 - 4 For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold.
Using the Advanced Features of Y our SoundPoint IP 330/320 Phone 4 - 5 Using Buddy Lists Your SoundPoint IP 330/320 phone comb ines interactive message services and status monitoring to complement a traditional messaging application such as e-mail.
User Guide SoundPoint IP 330/320 4 - 6 T o add or delete a contact from your buddy list: 1. Press the Dir soft key. 2. Use or to scroll through the list to find the contact. 3. Press to select the entry. 4. Press repeatedly until the Watch Buddy field appears.
Using the Advanced Features of Y our SoundPoint IP 330/320 Phone 4 - 7 Integrating With Microsoft Live Communications Ser ver 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger.
User Guide SoundPoint IP 330/320 4 - 8 4. Press to select the entry. 5. Press Edit soft key . 6. Press to scroll through the list to find the Access field. 7. Press to select the field. 8. For Access , use or to select Enabled. When Access is enabled, you are allowing the contact to see your presence.
Using the Advanced Features of Y our SoundPoint IP 330/320 Phone 4 - 9 T o restar t the phone: 1. Press . 2. Select Settings > Advan ced > Restart Phone. “Are you sure?” appears on the graphic display. 3. If you still want to restart your phone, press the Yes soft key.
User Guide SoundPoint IP 330/320 4 - 10.
5 - 1 5 T roubleshooting Y our SoundPoint IP 330/320 Phone This chapter presents problems, li kely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls • Access to Screens and Systems • Calling • Displays • Audio If you still need as sistance, c ontact your system administrator.
User Guide SoundPoint IP 330/320 5 - 2 Power and Star tup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 330/320 phone has no power . Do one of the following steps: • V erify that no ligh ts appear on the unit when it is powered up.
T roubleshooting Y our SoundPoint IP 330/320 Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 330/320 phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dialpad.
User Guide SoundPoint IP 330/320 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 330/320 phone is not in active state. Do one of the following steps: • Press the keys more slowly .
T roubleshooting Y our SoundPoint IP 330/320 Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: • Check that the displ ay is illuminated.
User Guide SoundPoint IP 330/320 5 - 6 The phone does not ring. Ring setting or volu me is low . Do one of the following steps: • Adjust the ringing level from th e front panel using the volume up/d own keys . • Check same status of handset, headset (if connected) and through the Hands-Free S pe akerphone.
T roubleshooting Y our SoundPoint IP 330/320 Phone 5 - 7 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: • Check that the displ ay is illuminated.
User Guide SoundPoint IP 330/320 5 - 8 Audio Symptom Problem Corrective Action There is no audio on the headset. The connections are not correct . Do one of the following steps: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
Regulator y Notices - 1 Regulator y Notices Service Agreeme nts Please contact your Polycom Authorized Resell er fo r information about service agre ements applicable to your product. Governing Law This Limited Warranty a nd Limitation of Liability sha ll be gover ned by the laws of the Stat e of California, U.
User Guide SoundPoint IP 330/320 Regulator y Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is .
Regulator y Notices Regulator y Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2.
User Guide SoundPoint IP 330/320 Regulator y Notices - 4 Safety and Compli ance (continued) Russian Compliance.
Index – 1 Index Symbols # key, page down shortcut 1–10 * key, page up shortcut 1–10 Numerics 123 icon 2–10 A ABC icon 2–9 , 2–15 ACD. See also automatic call distribution answering calls 3.
User Guide SoundPoint IP 330/320 Index – 2 L language support 2–5 M managing buddies 4–5 microphone mute 3–8 Microsoft Office Li ve Communications Server 2005 4–5 , 4–7 multiple call appea.
Index Index – 3 T text entry 1–11 time and date 2–2 transferring calls 3–11 troubleshooting audio problems 5–8 calling problems 5–5 controls problems 5–3 display problems 5–7 power and.
User Guide SoundPoint IP 330/320 Index – 4.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Nortel Networks 330 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Nortel Networks 330 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Nortel Networks 330 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Nortel Networks 330 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Nortel Networks 330, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Nortel Networks 330.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Nortel Networks 330. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Nortel Networks 330 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
