Manuale d’uso / di manutenzione del prodotto 1140E del fabbricante Nortel
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Nor tel Communication Ser ver 1000 IP Phone 1140E User Guide Title page.
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Revision history 3 Revision histor y June 2009 S tan dard 03.02. This documen t is up-issued to support Nor tel Communications Se rver 1000 Release 6.0. May 2009 S tan dard 03.01. This documen t is up-issued to support Nor tel Communications Se rver 1000 Release 6.
Revision history 4 June 2006 S tanda rd 4.00. This document is issued to support Nortel Commu nication Server 10 00 Release 4.5 sof tware. Ad ded support for new security featur es. Febr uar y 20 06 S tanda rd 3.00. This document is issued to support Nortel Communication Server 1000 Release 4 .
Contents 5 Contents About the Nortel IP Phone 1140E . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Telephone controls . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 48 Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 49 Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 49 Configuring the name dis play format .
Contents 7 Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Using Ring Again . . . . . . . . . . . . . . . . . . . . . .
Contents 8 Talking with more than one pe rson . . . . . . . . . . . . . . . . . 114 Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 114 Using Conferee Selectable Display .
Contents 9 Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 148 Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 150 Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 151 Using Resume Normal Mode .
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About the Nortel IP Phone 1140E 11 About the Nor tel IP Phone 1140E Your Nortel IP Phone 1140E br ings voice and data to the desktop by connectin g direc tly to a Lo ca l Area Netw or k (L AN) th ro ug h an Ether ne t connection.
About the Nortel IP Phone 1140E 12 Note: Some IP Phone 1140E phones are not configured to support soft key functionality . Consul t your system administrator .
About the Nortel IP Phone 1140E 13 • wireless headset support using a Bluetooth® 1.2 wireless technology comp liant Audio Gateway (Headset Profile, Blue tooth Pow er Class 2 ).
About the Nortel IP Phone 1140E 14 Te l e p h o n e c o n t r o l s This section describes the cont rols on yo ur IP Phon e 1140E. In some geographic regio ns, the IP Phone 1140E is offered with key cap s that have English text labels. In this do cument, text in parentheses indicates the labels that appear on the ke y caps, for example, (Services).
About the Nortel IP Phone 1140E 15 Use the Volume control buttons to adjust the volume of the ringer, handset, head set, speaker, and the Ha ndsfree feature. Press the top button to incr ease the volume, and press the bottom button t o decrease the volume.
About the Nortel IP Phone 1140E 16 Use the Enter key, at the ce nter of the Navigation key cluste r, to confirm menu selections. In most m enus, yo u can us e the Enter key instead of the Select soft ke y. Press the Hold key to put an active call on hold.
About the Nortel IP Phone 1140E 17 When a me ssage is waiting, the red Visual Alerter/Message Waiting indicator lights. Also, when the ringer sounds, this indic ator flashes. When your IP Phone 1140E firmwar e is being up dated, t he blue Feature Status Lamp indicator flashes.
About the Nortel IP Phone 1140E 18 Press the Directory key to access directory services. Press the Services ke y and use the navigation keys to acce ss the following items: • Telephone Optio ns: —.
About the Nortel IP Phone 1140E 19 (continue d) • Password Admin: — Station Control Password The Passwor d Admin menu is not available on all IP Phone 1140E pho nes.
About the Nortel IP Phone 1140E 20 T elephone display Your IP Phone 1140E has three displa y areas: • The upper display area provides labels for the six self- labeled line/ program mable fe ature ke y labels.
About the Nortel IP Phone 1140E 21 Security features The following security features are av ailable on yo ur IP Ph one 1140E : • Using encrypted calling • Managin g you r Station Co nt ro l Passw or d (SCP W) Using encr ypted calling Your IP Phone 1140E supports secure communication using SRTP media encryption.
About the Nortel IP Phone 1140E 22 Note: The default configuration for Password Protection is off. T o turn Pass word Prote ction on or off : 3. Press the Enter key. 4. Use the dialpad to enter your passwor d at the prompt. 5. Press the Up/Down keys to scroll and highlight New Passwor d .
About the Nortel IP Phone 1140E 23 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode . 3. Use the dialpad to enter your passwor d (if Password Protection is enable d).
Entering and editing text 24 Entering and editing text You can enter and edit te xt on your IP Phone 1140E using the following methods: • “Entering text using th e IP phon e dialpad” on page 24 .
Entering and editing text 25 Entering te xt using the US B keyboard You can use the USB ke yboard, wh en con nected, to enter text in the tools and graphical application s. For number entr y in phone applications (for exa mple , when dialing), you can use the keyboa rd to enter digi ts (0–9), as well as * and #.
Entering and editing text 26 To edit an entry in your Personal Dir ectory, press the Directory key, an d select the desired entry from your Personal Directory. T o edit text with the sof t keys: 1. Press the Edit soft key . 2. Press the Left/Right navigation keys to move through the text.
Connecting the components 27 Connecting the components Figure 4 shows connections on the IP Phone 1140E. Figure 4: IP Phone 1140E connections WA R N I N G Ensure that the protective rubber cap on the Accessory Expa nsion Module port is in pl ace when the port is not in use.
Connecting t he com ponents 28 Before you begin Connecting the components of the phone CA UTION Damage to Equipment Do not plug your IP Phone 1 140E into a regular phone jack. This result s in severe damag e to th e IP Phone. Consult your system administrator to ensure th at you plu g your IP Phon e int o a 10 / 100BaseT Ethern et jack.
Connecting the components 29 Figure 5: Release the IP Phone 1140E from the stand Use the following steps to connect the compon en ts of your phone. 1. Remove the stan d cover. Pull upward o n the ce nter catc h as indicated in Figure 6 on page 30, and re move the stand cover.
Connecting t he com ponents 30 Figure 6: Remove the stand cover 2. Connect the AC power a dapter (optional). Connect the adapter to the AC adapter j ack in the bottom of the phon e. Form a sma ll bend in the cable, and then thread the adapter cord thro ug h the channels in the stand.
Connecting the components 31 over the CA T5e cable, the LAN must support Power over Ethernet, and an AC adapter is not r equired. Note 2: Y ou must use CA T5e (or later) cables if you want to use gigabit Etherne t. 3. Install the ha ndset. Co nnect th e end of the han dset cable with th e short straight section into the handset.
Connecting t he com ponents 32 Figure 7: Cable r outing tracks and mounting holes 8. Wall-mount your phon e (optional). Your IP Phone 1140 E can be mounted either by: (Method A) usin g the mounting ho.
Connecting the components 33 mounting scr ews, and then tighte n the top screws. See Figure 7 on page 32. Method B: Atta ch the 15-cm ( 6-inch) CAT5 e cable, posit ion the stand over the mounting rivets, and slide the p hone down the wall so that the rivets fit int o the slots on th e stand, indicated in Figure 7 on page 32 (Method B).
Configuring Telephone Options 34 Configuring T elephone Options Your IP Pho ne 1140 E Servi ces menu lists the following submenus: •T h e Telephone Options menu enabl es you or your syst em adminis tra to r to con figu r e IP Phone preferences. The Teleph one Options menu offers the op tions shown in Figure 8.
Configuring Telephone Options 35 Using the T ele phone Options menu Use the Telephone Opt ions menu to access the following: • “Adjusting th e volu m e” on pa g e 36 • “Adjusting th e disp l.
Configuring Telephone Options 36 Adjusting the volume To adjust the volume, press the Services key and select Telepho ne Options , and sele ct Volume adjustment… T o adjust the volume: 3. Press the Enter key. 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Languag e… ).
Configuring Telephone Options 37 Adjusting the display screen contra st To adjust the LCD screen contrast, press the Servi ces key, select Telephone Opti ons , an d select Contrast ad ju stment . You can also adjust the contrast using the L ocal Tools menu; Nortel recommends that you use the co ntrol in the Telephone Options menu.
Configuring Telephone Options 38 T o adjust the display screen contrast: Selecting a language The display is available in mu ltiple languages. To choo se a language, press t he Services key, select Telephone Options , and select Language… This language se tting controls the la nguage used by features on you r phone only.
Configuring Telephone Options 39 T o select a language: Selecting date and time format Several date and time fo rmats are available . Fo rmats are based on the 12-hour and 24-hour clocks. To select the date and time format, press the Services key, sel ect Telepho ne Options , and select Date/Time… T o select a date and time format: 1.
Configuring Telephone Options 40 Accessing dis play diagnostics The Display diagnostics op tion tests the IP Phone di sp lay screen and indicator lights.To access Di splay diagnostics, press the Services key, select Telephone Options , and select Display diagnost i cs .
Configuring Telephone Options 41 T o choose a local dialp ad tone: V iewing IP Pho ne information The Set In fo option disp lays the following p hone-specific infor mation: • General Info • Set IP.
Configuring Telephone Options 42 T o view IP Phone information: Diagnostics The Diagnostics option displays the fo llowing phone-specif ic information: • Diag T ools (Ping, do Route T races) • Eth.
Configuring Telephone Options 43 Configuring call log options Use the call lo g option to configur e the follo wing prefer ences: • “Configuring th e Callers List log” on page 4 3 • “Configu.
Configuring Telephone Options 44 Configuring New Call Indication You can configur e your IP Phone 1140 E to display a messa ge to indicate that a new incoming call was received. The defa ult configuration is On. To configure n ew call indic ation, pr ess the Services key, select Telephone Options , and sele ct Call Log Option .
Configuring Telephone Options 45 Configuring Preferred Name Match You can configur e your IP Phon e 1140E to display the name o f the caller as defined in your Personal Dire ctory. Th e default co nfiguratio n is Off. To configure Preferr ed Name Match, press the Services key, select Telephone Opti ons , an d select Call Log Opti on .
Configuring Telephone Options 46 This reordering is also performed when yo u scroll throug h your Callers List. To configu re area co des, pr ess the Services key, select Tele phone Options , and sele ct Call Log Option . T o configure default area codes (max imum of three): 1.
Configuring Telephone Options 47 T o edit area code display: Choosing a ring type The Ring type… option configures th e IP Phone ring tone. To choose a ring type, press th e Services key, select T elephone Options , and sele ct Ring type… 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup .
Configuring Telephone Options 48 T o select a ring type: Enabling or disabling Call Timer The call timer measures how long yo u are on each call. To enable Call Timer, p ress the Servi ces key, select Telephone Options , and select Call Timer . T o enable or disable Call Timer: 1.
Configuring Telephone Options 49 Enabling OnHook Default Path The OnHook De fault Path option allows you to choose whether to use a headset or the Handsfree feature to oper ate your IP Phone while it is on- hook.To enable OnHook Default Path, pr ess the Servi ces key, select Telephone Opti ons , an d select OnHook Default Path .
Configuring Telephone Options 50 Note: If a feature key is co nfigured as an auto-dial key , the label does not chan ge if the au to-dia l key configu ration chan ges. T o rename the labels: T o restore the default labels: To restore feature key labe ls, press the Services key, se lect Telephone Options , and sele ct Change fea ture key labels .
Configuring Telephone Options 51 Configuring the na me display format You can configure your IP Phone 1140E to display the name of the incoming calling party in the following formats: • first name, .
Configuring Telephone Options 52 Configuring Live Dialpad The Live Dialpad option activates the Primary DN key whe n you make a call by dialing a directory n umber on the dialpad without picking up the handset or pressing the h andsfree key. To configure Live Dialpad , press the Services key, select Telephone Options , and select Live Dialpad.
Configuring Telephone Options 53 Configuring Caller ID display order Caller ID display order appears in 2 formats: • Numbe r, na m e (d ef au lt) • Name, Number Use the following procedu re to configure Caller ID display order. 1. Press the Services key, select Telephone Options and select Caller ID display or der.
Configuring Telephone Options 54 1. Press the Services key, select Telephone Options , and select Normal mode indication. 2. Press the Up/Down navigation keys to scroll and select one of th e following: — On — Off 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications.
Configuring Local Menu options 55 Configuring Local Menu options Note: Many of the options discussed in this section are for administra tor us e only . Do not make any chang es unless instructed by an ad ministra tor . Your syste m adminis trator ca n establish a passwo rd for the Local Tools menu.
Configuring Local Menu options 56 The key functions in dialog boxe s are described in Table 5. If you are working in Edit mode, the firs t field of the item is hig hlighted and a blinking cursor is to the righ t of the cu rrent edit positio n. The navigation key functions in Edit mode are described in Table 6.
Configuring Local Menu options 57 If you are using a USB mouse, yo u can right- click on the Telephony screen to open the Local Tool s menu, and click on an item to select it. Using the 1. Preferences submenu The Local Tools men u 1. Pref erences submenu offers the following choices: • “Changing 1 .
Configuring Local Menu options 58 T o adjust Contrast or Sleep settings: Changing 2. Language Use the Preferences menu ite m to configure local prefer ences.
Configuring Local Menu options 59 Note: This language setting controls the language used in the local menus on your phon e only . T o select the language used by features on your phon e, pr ess the Se.
Configuring Local Menu options 60 T o select the active headset dev ice Enabling HID Commands To enable HID Command s, press the Right/Lef t navigation key to open the Local Tools menu, press the 1 key o n the dialpad to select 1. Preferen ces , and press the 3 key on the dialpad to select 3.
Configuring Local Menu options 61 Enabling USB Headset The wireless USB headset suppor t included in UNIStim firmware release 3.1 for IP Phones is the Jabra GN9330 E USB4 and the Plantronics CS50- USB and CS60-USB. The Plantronics CS50-USB utilizes 900MHz wireless technology whereas the Plantronics CS60- USB and Jabra GN9330E USB utilize 1.
Configuring Local Menu options 62 1. Select the Headset option in the Prefer ences menu of th e IP Phone 1120E, IP Phone 1140E, a nd IP Phone 1150E. See the fo llowing Figure. Making a change in the Headset menu page will take a ffect immediately, but only t emporar ily dependin g on wha t further action is taken.
Configuring Local Menu options 63 4. Select the appropiate hea dset type in the Active Hea dset De vice f ield from a list of Wired, USB, or Bluetooth as d epicted in the following figure. 5. Select the Enable HI D Commands check b ox to provide full HID for supported headset s.
Configuring Local Menu options 64 Note: Y ou can select the Headset T y pe only for the Nortel USB Headset Adapters. If the Nortel USB Headset Adapter is not detected, the He adset T y pe selecti on is di sabled and ca nnot be modified. 7. Select the Back Light check box to control th e backlight on the Nortel USB Headse t Adapters.
Configuring Local Menu options 65 headset since this choice has been moved to th e Headset menu. • Users of USB Audio o n an IP Phone 112 0E or IP Phone 114 0E when connected to a BCM system may experience constant be eping from the wireless headsets if the user inadvertently hits a call control keys in error.
Configuring Local Menu options 66 the dialpad to select 1. Prefer ences , and press the 3 key on the dia lpad to select 3. Headsets. Note: The Headset type and Backlight options are only available when MHA is attached. Table 7 descr ibes th e fe atu r es of the Nort el Mo bile Hea ds et Adapte r.
Configuring Local Menu options 67 familiar with the oper ation of the navigation keys to work in the Bluetooth Setup dialog box; see the Naviga tion keys descriptio n on pa ge 15.
Configuring Local Menu options 68 3. Put your Blue to ot h te chn o log y he ad se t in its pairing or search mode. The procedu re for do ing this can be differ ent for each headset. Refer to the documentation that accompanied you r headset, or cont act the vendor.
Configuring Local Menu options 69 4. Search devices. a. Ensure that your headset is in Pairing or Se arch Mode . b. Press the Right navigation key twice, and highlight the Search button, displayed next to the Search Devices item. c. Press the Enter key.
Configuring Local Menu options 70 5. When the name of yo ur headset appea rs in the Found : bo x, pr es s the Stop soft key or wait for the search to fini sh. When the search is complete, the mes sage "Search Completed Found De vice(s)" appears.
Configuring Local Menu options 71 7. Press the Right navigation key o ne or more times to highlight the Pair button (next to the Pair Device item) an d pr ess the Enter key. a. A dialog box appear s, with the prompt "Enter PIN# ". b. Use the phone di alpad to enter th e PIN for the wireless headset and press the Enter key.
Configuring Local Menu options 72 8. Choose one of the following: • If the headset is successfully paired with your phone, procee d to step 9. To verify that the pairing wa s successful, ensure that the headset ap pears in the list next to the Paired: item.
Configuring Local Menu options 73 9. Choose one of the following: • If the name of your headset appears in the Paired : bo x, proc eed to st ep 10. • If more than one device is paired, an d the one you wish t o use is not shown in the Paired: box, navigate to the on e you want, as follows: a.
Configuring Local Menu options 74 Dual Pairing Headset s Take special care when u sin g a "dua l pairing" type of Bluetooth wireless technology headset, which can be paired to its base as well as to the 1140E.
Configuring Local Menu options 75 Note: Unless you need to dual p air a headset, operating th e headset with the 1 140E is simpler if the headset is only used with i ts charg ing- only base. The desktop IP Phone base sh ould be powered of f if it is not in use.
Configuring Local Menu options 76 T o unpair a wire less headset : 3. Press the Enter key to toggle t his optio n on or off. A check mark indicates that the w ireless headset is used. Clear the check mark to use a wire d heads et. This o ption is on ( o ) by default.
Configuring Local Menu options 77 Your Blue tooth wirele ss techno logy heads et is no lon ger paired wit h your phone, and the wired head set can be used. To u se the wirele ss headset again, you must perform the pa iring and activation procedu re. 3.
Configuring Local Menu options 78 Using the 2. Local Diagnostics submenu The Local Tools men u 2. Loca l Diagnostics submen u of fe rs th e following choices: • “Using 1. IP Set&DHCP Information” on page 78 • “Using 2. Networ k Diagnostic Tools” on pag e 78 • “Using 3.
Configuring Local Menu options 79 Using 5. USB Devices The USB Devices tool provides information abo ut any Universal Serial Bus (USB) device s that you connect to your phone. Your IP Phone 1140E automatically de tects USB devices wh en you connect th em to the USB port in the back of the IP Phone.
Making a call 80 Making a call This section describes features associated with making a call. You c an make a call from your IP Phone 1140E using any of the following : • “Using Off- hook dialing.
Making a call 81 Using On-hook dialing Use these steps to make a call by d ialing before lifting the ha ndset: or 3. To terminate the call, choose one of th e following: — Return the hand set to the cra dle. — Press the Goodbye key . 1. Leave the h andset in the cradle.
Making a call 82 Using handsfree dialing Use handsfree dialing to use a built-i n micro phone and speaker, or a headset, instead of the handset. While on an active call, you can s witch between h andset and handsfr ee mode. T o discontinue a handsfree call: T o mute a handsfr ee call: or 1.
Making a call 83 T o switch from handsfree to hand set mode : T o switch from handset mode to handsfree mode: T o use a headset : T o re lease a call: Lift the handset. 1. Press the Handsfree key. 2. Replace the ha ndse t. 1. Connect the headset to the headset jack or the handset jack.
Making a call 84 T o switch from handsfree to hea dset: Using the Director y applications You can make calls using the following Dir ectory applications availab le on your IP Ph one 1140E.
Making a call 85 T o scroll to a specific number: Making a call using the Personal Directory The Personal Directo ry feature allo ws yo u to store a maximum of 100 entries consisting of nam es and numb ers. To use the Persona l Directory, press t he Directory key and select Personal Directory .
Making a call 86 T o make a call using the Personal Directory: Making a call usin g the Callers List The Callers List feature au tomatica lly stores up to a maxim um of 100 callers. After 100 calle rs have been stor ed, each additional caller overwrites the oldest entry.
Making a call 87 Making a call using the Redial List The Redial List feature automa tically stores a maxim um of 20 previously dialed phone numbe rs. To use the Redial List, press the Directory key and select Redi al Lis t . For information on how to configure a nd use the Redial List, refer to “Using the Redial List ” on page 139.
Making a call 88 T o edit a Predial number: Using AutoDial Use the AutoDial feature to display, store , and automatically dial phon e numbers. T o store an AutoDial number: 3. Lift t he Hands et when the called pa rty answers or, if in hand sf re e mo d e, begin to speak.
Making a call 89 T o display an AutoDial number: T o use AutoDial: 2. Using the dialpad, di al the p hone number (including access code) to be stored on the selected AutoDial key. 3. Press the AutoDial key a second time to store the number on the selected key.
Making a call 90 Using Ring Again Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Phone ri ngs when the person you called becom es available. Ring Ag ain automatically redials the number. T o activate Ring Again: T o call a Ring Again par ty when you receive notification: 1.
Making a call 91 T o deactivate Ring Again before notif icat ion: Using Last Number Redial Use the Last Number Redial feature to autom atically red ial the last dialed number.
Making a call 92 T o store a Speed Ca ll number: T o mak e a Speed Call: 1. Press the Speed Call Controller soft key. The triangular icon flashes, indicating programmin g mode. 2. At the prom pt: — Enter a one-, two-, or three- digit code (0-999). — If required, dial the access code.
Making a call 93 Using System Speed Call Use the System Speed Ca ll feature to dial Speed Call codes th at override dialing re strictions p laced on your IP Pho ne. T o make a System S peed Call: Using HotLine Use the Hot L ine feature to automatically dial a specific num ber.
Making a call 94 T o make an intercom call: T o answ er an intercom call wh ile on a line other than your int ercom group line: 1. Lift t he handset. 2. Press the Intercom key. 3. Dial the one- or two-digit code for the desired intercom gr oup member.
Answering a call 95 Answering a call Each incomin g call caus es th e IP Pho ne to rin g, the LC D indicator ( R ) beside the line (DN) key to flash, and the Message In dicator lamp to flash. T o an sw e r a ca ll: Choose one of the following four options : or •L i f t t h e handset.
While on an a ctive call 96 While on an active call You can use the following fe atures during an active call: • “Placing a call on hold” on page 96 • “Transferring a ca ll” on page 97 •.
While on an active call 97 T ransferring a call Use the Transfer feature to redirect a call to the ap pr opriat e pe rs on . T o transfer a call to a third p arty: T o return to the original call if the transfer is incomplete: 1. Press the Trans fer sof t key.
While on an a ctive call 98 Using Timed Reminder Recall Use the Timed Reminder Recall fe ature to receive a reminde r to ne when a transferred call is not answe red. T o use T imed Reminder Reca ll: If the t ransferred ca ll is not answered, your IP Phone rings: 1.
While on an active call 99 Using Attendant Recall Use the Attendant Recall feature to cont act an attendant during a call and to connect the caller to the attendant . T o cont act the attendant while on a call: Using Call Park Use the Call Park feature to hold temporarily (pa rk) and retrieve a call from any IP Phone.
While on an a ctive call 100 T o park a call on the Sy stem Park DN or you r own DN: T o park a call on a DN other than the Syste m Park DN or you r own DN: T o park a call using the SPRE code or FF C: During an active call, press the Par k soft key twice.
While on an active call 101 T o retrieve a pa rke d call: 3. To use an alte rnate DN from th e System Park DN or your own DN, dial th e DN where you want to par k the call. Otherwise, proceed to step 4. 4. Choose one of the following: — Press the Transfer soft key.
While on an a ctive call 102 Recording a Calling Par ty Number Use the Calling Party Num ber feature to record a caller number, or to charge a call to an account nu mber, during an establish ed call.
While on an active call 103 T racing a malicious call Use the Call Trace featur e to trace nuisance calls within your system. This feature is not enabled on a ll IP Phone 1140Es. Co ntact your system administrator to configure this feature on your IP Phone.
Incoming calls 104 Incoming calls You can use the following fe atures when you have an inco ming call: • “Using Automatic Answe rb ack” on page 104 • “Using Call Pickup” on page 104 • .
Incoming calls 105 T o answer an incoming call in another ca ll pickup group: T o answer a call at a specific extens ion in any pickup group: or 2. Choose one of the following: — Press the Pickup ke y. — Enter the Pickup Ringing Number FFC. 1. Lift t he handset.
Incoming calls 106 Using Call W aiting The Call Waiting feature al erts yo u to an incoming call by pr oducing a tone. It also puts the current call on hold while you answ er the new call. T o answer an incoming call while on another call: T o return to the first IP Phone call: 3.
Incoming calls 107 If you do not have a Ca ll W aiting key: 2. Press the line (DN) key assoc iated wit h the first call. 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to ans wer the incoming call.
While away from your de sk 108 While away fr om your desk You can use the following fe atures when you are away fro m yo ur desk: • “Using Call For wa rd” on page 108 • “Using Inte rn al Cal.
While away from your desk 109 T o deactivate Call Forward: T o reinst ate Call For war d to the same number : Using Internal Call For ward Use Intern al Call For ward to accep t on ly calls originating at internal DNs to ring at another DN. Calls originating outside your IP Phone sys tem still ring at your IP Phone.
While away from your de sk 110 T o deacti vate Int e rnal Call Forward: T o reinst ate Call For war d to the same number : Using Remote Call For ward Use the Remote Call For ward feature (from an y IP Phone other than your own) to forward calls to any IP Phone.
While away from your desk 111 T o deactivate Remote Call Forward: 3. Dial the Remote Call Forward Activate FFC to activate the featur e. 4. Dial your Station Control Password . A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forwar d phone number , press th e # key.
While away from your de sk 112 Securing your IP Phone Use the Electronic Lock feature to prevent o thers from making calls from your IP Phone. The Electron ic Lo ck feature is controlled using your Station Control Password (SCPW). To change your Statio n Control Password, refer to “Security fe atures” on page 21.
While away from your desk 113 T o unlock your IP Phone: or 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing the FCC r emotely , dial your DN. 1. Lift the handset. 2. Dial the Electronic Lo c k De ac ti va te FFC.
Talking with more than one person 114 T alking with more than one person Use the following features to enab le conversations betwee n more than two people: • “Using the Call Jo in feature” on pa.
Talking with more than one person 115 the conference feature suppor ts depends on the configur ation of your IP Phone. T o set up a conference call: 1. While on a call, pr ess the Conference soft key to place the party on hold. You hear a dial tone. 2.
Talking with more than one person 116 If the person you at tempt to add to the conferen ce is unavailable: Using Conferee Selectable Display Use the Conferee Selectable Display feat ure to list active conferees and disconnect a co nferee from the confer ence call.
Talking with more than one person 117 T o disconnect a conferee: Using Gr oup Call Use the Group Call feature to auto matically call member s of a predefined group, one a t a time, until all members an swer.
Talking with more than one person 118 T o answer a group call: 2. Press the Group Call key or enter the Group Call FFC . — The feature auto matically calls all group members. Th e icon flashes until all members answer. — The phone numb ers of the group members appear on the display as they answer.
Talking with more than one person 119 T o end a group call: Press the Goodbye key. Note: When the person who made the group call disconnect s, the call terminates for all member s of the group. However , the mem bers of the grou p call can disconne ct from the call and not affect other membe rs on th e call.
Working without interruption 120 W orking without interruption This section desc ribes featur es that provide un in te rrup te d wor k tim e. Using Make Set Busy Use the Make Set Busy feature to make your IP Phone app ear busy to all callers.
Additional call features 121 Additional call features Contact your system administrator to determine if the following c all features are available on your IP Phone.
Additional call features 122 Using the Buzz signal Use the Buzz feature to notify another pers on of a call, a visitor, or a request. Two IP Phones that ar e linked together enab le one person to signal the other.
Additional call features 123 Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Li ne Switch hook Flash feature during an established call to use a Centrex service, such as Call Transfer or Thre e- Way Calling. T o use Centrex/Exchange Line Switchhook Flash: 2.
Additional call features 124 Char ging a call or char ging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Char ge feature charges long-distance calls from an IP Phone restricted to local calls. T o charge a local or long-dist ance call to an ac count befor e you dia l: T o charge a call in progress: 1.
Additional call features 125 T o charge a call to an account when you transfer a call: 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Det ail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call.
Additional call features 126 T o charge a call to an acco unt wh en you add someo ne to a confer en c e ca ll : 5. Press the Trans fer sof t key when you hear the IP Phone ring. You can talk privately to the per son at the transfer num ber before you press the Transfer soft key.
Additional call features 127 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Fo rc ed C am p-o n. Use Enhanced Ov er rid e to mak e a call or a consultation call, such as placing a call on hold and c alling another party.
Additional call features 128 Using Forced Camp-on feature Use the Forced Camp-o n feature to automatically ring another IP Phone (internal or externa l) immediately after tha t IP Phone disco nnects from its current call. T o u se Forc ed Camp-on: 2. Choose one of the following: — Press the Override ke y again.
Additional call features 129 Answeri n g a ca ll ca mp ed- o n to yo ur ex te n si on : Overriding a busy signal Use the Override feature to over ride a busy signal and interrupt an other call. T o override a busy signal: 1. Choose one of the following: — Press the Override ke y.
Additional call features 130 Using Privacy Release Use the Privacy Release feature to enable one or more people wh o share your DN to join a call. T o use Privacy Release in an est ablished st ate: Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer.
Additional call features 131 T o use Automatic Preselection (Meet -me p age): T o use Automatic Post-selection: The called party is either busy on the IP Pho ne or away from their desk. To page the called par ty, you do not need to redial th e number of the called party.
Additional call features 132 T o answer a Radio Pa ge: If you carry a Radio Pager, a page ind icates that someon e dialed your DN. If the Radio Pa ge system is configu red to fu nction in Meet- me mod e, you can answer the page ca ll from an y IP Phone.
Additional call features 133 T o mak e a voic e ca ll : T o respond to a voice call: 1. Lift t he handset. 2. Press the Voice Call key and ma ke the announcement. 3. Press the Goodbye key . Your IP Phone rings once and the caller's voice transmits through your sp eaker.
Additional phone features 134 Additional phone features The following features are de scribed in this section: • “Using the Per sonal Directory” on page 134 • “Using the Callers List” on p.
Additional phone features 135 T o edit an entry: 3. Press the Next soft key. 4. Use the dialpad to enter the pho ne number. 5. Do one of the following: — Press the Done sof t key to save the new entry. — Press the Cancel soft key to return to the Add screen.
Additional phone features 136 T o delete an entry: T o search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: —P r e s s t h e Confirm so ft key to delet e the entry.
Additional phone features 137 Using the Callers List The Caller s List feat ure lo gs all incoming ca lls. T he Caller s List can store up to 100 entries. When the list is full, the system overwr ites the oldest entry. Use the Callers List fe ature to r eview missed calls and to dia l calls.
Additional phone features 138 T o dial an entry: T o delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.
Additional phone features 139 T o delete the entire Callers List: Using the Redial List The Redial List feature lo gs all outgo ing calls. Redial List can stored up to 20 entries. When the list is full, the system ov erwrites th e oldest entry. Use the Redial List feature to re view calls made, and to redial prev iously dialed calls.
Additional phone features 140 T o dial an entry: T o delete an entry: T o delete the entire Redial List: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry.
Additional phone features 141 Using V ir tual Office The Virtual Office feature provides a service you ca n use while you are away fr om your desk to tran sfer ca lls, and all your office IP Phone features, to a remote IP Phone.
Additional phone features 142 Note: A Virtual Office login from an IP Phone 1140E to an IP Phone 1 1 20E or IP Sof tphone 2050 is blo c ked in cert ain situations.
Additional phone features 143 A successful login transfers all the feat ures, time, date, an d tone s to your Remote IP Phone from your Office IP Phone. Your Virtual Office session expires after a fixed period of time, (de t ermined by your system adminis trator).
Additional phone features 144 Figure 9: Logged in to an IP Phone 1140E Figure 10 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1140E Office phone. Fewer display lines are availa ble on the 1120E, so the display provides less informa tion.
Additional phone features 145 Figure 11 shows an IP Softphon e 2050 logged in as a Re mote ph one to an IP Phone 1140E Office phone. In th is case, the information display is is arranged in a different fash ion, bu t all the in formation is visible at one time.
Additional phone features 146 Figure 12: O ffice phone d isplays the me ssage Logged Out When activa ted for Vir tual Offi ce by a Remote IP Phone, your Office IP Phone is logged out and no longer operational. If this is the case when you return to your office, y ou can di sconnect the remote login and regain control of your Office phone.
Additional phone features 147 T o regain operation of a IP Phone being used for V irtual Office : Logging out of V ir tual Office While working on a Remote ph one, you can log out of Virtua l Office using the following steps.
Additional phone features 148 T roubleshooting Vir tual Office Virtual Office can cause erro r messa ges to display on-screen. Table 9 lists error messages and describes actions to correct the causes.
Additional phone features 149 Permission Denied (1) Remote IP Phone has no Station Control Password. Notify system adminis trator. Permission Denied (3) In correct User ID entered. Enter correct User ID. Remote IP Phone has no Station Control Password.
Additional phone features 150 Using Media Gateway 1000B The Media Gate way 1000B (MG 1000B) provide s a me ans of extending CS 1000 Release 4.5 fe atures to one or more remotely located branch offices using the Branch Office featur e. A bran ch office is a remote location in the netwo rk where IP Phones, PSTN access, and TDM IP Phones are located.
Additional phone features 151 Using T est Local Mode Use Test Local Mode to check Lo cal Mode functionality (make and receive IP Phone calls). Test Local Mo de is useful whe n provisionin g has changed for an IP Phone on an MG 1000B Controller.
Additional phone features 152 T r oubleshooting MG 1000B The MG 1000B can ca use error messages to display on-screen. Table 10 lists error messages and describes actions to correct the causes. T able 10: T roubleshooting MG 1000B Display Message Probable Cause Actions Local Mode Test Local Mode.
Using Hospitality features 153 Using Hospitality features Hospitality features a re intended for hotel oper ations. Configuring Automatic W ake-Up Use the Automatic Wake-Up feature to receive a timed re minder call. From your IP Phone, you can program the system to auto matically place a call to you at a predetermined time.
Using Hospitality features 154 T o cancel an Automatic W ake-Up call: T o verify the time for the Automat ic W ake-Up call: 1. Lift t he handset. 2. Dial the Automa ti c Wak e-Up Qu it FFC. 3. Press the Goodbye key . 1. Lift the handset. 2. Dial the Automa ti c Wake -Up Verify FFC.
Using Hospitality features 155 Activating Message Registration Use the Message Registratio n feature to re ad, change, or reset meters that log your hotel phone calls. T o read m eters: T o change a meter: 1. Press the Message Registration key. 2. Dial the room Directory Number (DN).
Using Hospitality features 156 T o reset a meter to zero: Using Maid Identification Use the Maid Identification featu re to track the cleaning status of rooms. The maid enters the information from th e IP Phone in each room. T o enter cleaning st atus: 1.
Using Hospitality features 157 Displaying Room Status Use the Room Status feat ur e to display the status of a room using the Display Module. T o display the st atus of a room: 3.
Using Hospitality features 158 Changing the st atus of a room: 2. Dial the Directory Number (DN) for the room. The DN ap pea rs followed by a two-digit code.
Using Hospitality features 159 2. Dial the Directory Number (DN) for the room. The DN ap pea rs followed by a two-digit code. The first digit indicates the occupa ncy status: 0 = Room vacant 1 = Room .
Accessing External Server Applications 160 Accessing External Ser ver Applications Use External Server Applications to access a variety of applications directly from your IP Phone 1140E. To find o ut what fe atures and serv ices are available, contact your system administrator.
Flexible Feature Codes (FFCs) 161 Flexible Feature Codes (FFCs) Use Table 11 to trac k the FF Cs assigne d by your system a dministrat or. T a ble 11: Fle xible Fea ture Codes FFC Feature FFC Featur e.
Flexible Feature Codes (FFCs) 162.
Regulatory and safety informat ion 163 Regulator y and safety information This equipment has been te sted and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide r easo nab le protection again st harmful interferen ce in a resident ial installation.
Regulatory and safety i nformation 164 • This equ ipment co mplies with FCC radia tion expo sure limits set forth for an uncontrolled environment. This equip ment should be installed and operated with a mi nimum distance of 20cm between the radia to r and your body (excluding the hand set).
Regulatory and safety informat ion 165 Table 13 lists Safety complianc e for various jurisdictions . Other Safety Approvals: IEC 60950-1: ITE equip ment - Safe ty - Part 1: General requireme nts.
Regulatory and safety i nformation 166 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requiremen ts. EU Countries: This device complies with the essential req uireme nts and other relevant pro visions of Directive 1999/5/EC.
Regulatory and safety informat ion 167 DenAn regulator y notice for Japan.
Regulatory and safety i nformation 168.
Terms you should know 169 T erms you should know Calling Par t y Name Display Information appearing on the LCD display screen, such as the caller ’s name and phone number .
Terms you should know 170 Director y N umber (DN) A number consisting of one to seven digit s for an IP Phone, and also known as an extension number . Feature display An area that shows st atus infor mat ion abo ut th e featur e in use. It also displays the nam e and sta tu s of the active session.
Terms you should know 171 Message/Inbox A fixed key on your IP Phone 1 140E that connects to your voice messaging system when the key is pressed. Navigatio n keys Keys used to scroll through menus and list s appearing on the LCD display screen. Of f-hook Any line selected to make a call or receive an incoming call.
Terms you should know 172 Special dial tone The three consecutive tones follow ed by dial tone that you hear when access ing IP Ph one fe atures. Station Control Password (SCPW) Enables security featu.
Index 173 Index A About the IP Phone 2004 11, 169 Answer a call 95 Attendant Recall 99 AutoDial 88 AutoDial Tran sf er 121 Automatic Answerback 104 Automatic Wake-Up 153 B Buzz signal 122 C Call Featu.
Index 174 Enter key 16 Entering and ed itin g te xt 24 Expand key 16 External server applications 160 F Feature display 1 70 Fixed ke y 170 Flexible Feature Co de (FFC) 170 Flexible Featur e Codes (FF.
Index 175 Q Quit/Stop key 17 R Radio Page 130 Record a Calling Party Number 102 Redial List 85, 87 Regulator y an d sa fety information 163 Remote C all Forwar d 110 Resume Normal Mode 15 1 Ring Again.
Index 176.
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Nor tel Communication Ser ver 1000 IP Phone 1140E User Guide www .nortel.com Copyright © 2005–2009, Nortel Netwo r ks. All Righ ts Reserved LEGAL NOTICE While the information in this docu ment is b.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Nortel 1140E è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Nortel 1140E - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Nortel 1140E imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Nortel 1140E ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Nortel 1140E, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Nortel 1140E.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Nortel 1140E. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Nortel 1140E insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
