Manuale d’uso / di manutenzione del prodotto 3000 del fabbricante Nextel comm
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Hotel Mitel 3000 User Guide.
WELCOME TO THE MI TEL 3000 HOTEL ............................................................................................. 1 An introduction to the additional facilitie s provided in the Mitel 3000 Ho tel..................................... 1 ACTIVATING YOUR HOTEL APPLICAT ION ON YOUR MI TEL 3000 .
Mitel 3000 Hotel Facilities User Guide 1 W elcome to the Mitel 3000 Hotel An introduction to the additional facili ties provided in the Mitel 3000 Hotel The Mitel 3000 Hotel is specifically desig ned for use in guesthouses and small h otels. The Hotel package allows you to provide both gue st and administration extensions.
Mitel 3000 Hotel Facilities User Guide 2 ACTIV A TING YOUR HOTEL APPLICA TION ON YOUR MITEL 3000 1) Unique Key To activate the Mitel 3000 Hotel Application a Uniq ue key is re quired. This unique key is obtained from the following web site http:// www.
Mitel 3000 Hotel Facilities User Guide 3 The CCU number is the PBX serial number required to obtain your Licence Key. This always starts with OL and is on the line that begins wit h CCU H/W as shown below. b. License Number Your hotel license number is printed on a label that is located at the back cover of this manual.
Mitel 3000 Hotel Facilities User Guide 4 2) To Activate the Hotel Application You now need to enter the UNIQUE KEY provided. Connect to the Mitel 3000 using MPS and follow these steps: From the main menu click “System”. Now Select “Systemwide Settings”.
Mitel 3000 Hotel Facilities User Guide 5 Line settings for Hotel Mitel 3000 Once you have your Hotel Application running, you will need to make sure you have your Line Settings programmed appropriately. IMPORTANT NOTE: This ONLY applies if you are using PST N (Standar d Analogue lines).
Mitel 3000 Hotel Facilities User Guide 6 Hotel application programming st art up Administration programming This section outlines the additional adm inistration programming included in the Mitel 3000 Hotel package. Basic Programming procedure The basic procedure i s the same as described in the Mitel 3000 Administrator’ s manual.
Mitel 3000 Hotel Facilities User Guide 7 Select Hotel Settings Enter the name of the Hotel/Guesthouse. Remember it can’t use more than 24 characters . Click on “Send Change s”. Your Hotel Name is now set. Defining Administration and Guest extensions Initially the system is programmed with all ex tensions as hotel administratio n extensions.
Mitel 3000 Hotel Facilities User Guide 8 Selecting the Class of Service for extensions The Classes of service / Call rest rictions are as described in the Mitel 3000 Administrator’ s Manual. As default, all hotel administration extensions ar e placed in Class 1, all calls a re allowed.
Mitel 3000 Hotel Facilities User Guide 9 Setting the rates for Call Charges The rate that guests are charged on ph one calls c an be change d at any time from the programming extension or the MPS software application.
Mitel 3000 Hotel Facilities User Guide 10 Setting dial codes for Charge Bands The dialling codes that decide whether a call is charged as a Lo cal call, National call etc can be changed.
Mitel 3000 Hotel Facilities User Guide 11 Setting the data speed The speed at which data is sent to either the PC or printer can be set at 4800, 9600,19200 or 115,200 speeds. Selecting ‘Set v24 baud rate’ in the ‘Syste m’ programming list sets it.
Mitel 3000 Hotel Facilities User Guide 12 Call Log external ON You select this option when you want to connect a Personal Comp uter running 3 rd party call management software to the swit ch and control the entire guest billing from the PC. Details are sent directly to the PC as a call is completed (real-time).
Mitel 3000 Hotel Facilities User Guide 13 NOTE: If you find that you cannot ch eck a phone in , you should e nsure that any call record s associated with the pre viou s occu pant ar e deleted from the system memory. Thi s is do ne u sing the Phone bill facility.
Mitel 3000 Hotel Facilities User Guide 14 Room Status This facility allows you to check whether a room is Free or Occupied and whether it is Cleaned or service req. The Free/Occupied status is set automatically on Check in and Check out and is examined from the Reception pho ne.
Mitel 3000 Hotel Facilities User Guide 15 Wake Up Call You can enter a time that a wake up call will be made to a guest phone. At the programmed time the phone will ring for 90 seconds. • If the call is not answered the phone will ring twice more at two-minute intervals.
Mitel 3000 Hotel Facilities User Guide 16 Billing guest s and logging administration calls This section describes the various ca ll billing and call logging options Option 1 - Call Billing You can choose to conne ct a printer to the syst em so that all guest phone bills are immediately printed when a guest is checked o ut (See Check out page 4).
Mitel 3000 Hotel Facilities User Guide 17 Option 2- Call Logging Instead of printing bills directly on a print er you ca n choose to connect a Personal Computer (PC) to the system and send details of all calls dire ctly to it.
Mitel 3000 Hotel Facilities User Guide 18 Call with cost This option allows the Reception phone to place a call on behalf of a guest. When the call is completed the Receptio n phone is rung and the co st of the call is shown on the Receptio n phone display.
Mitel 3000 Hotel Facilities User Guide 19 User Guide for Guest Phones This section gives a bri ef descri ption of how to operate a phone in a gue stroom To make an internal call • Lift the handset, or use Handsfree if it is available on your telephone.
Mitel 3000 Hotel Facilities User Guide Appendix A Charge Band Codes User Table (d efault values are just samples) Location of Codes Type of Calls Local National Cellular Phone International 2 Internat.
Index Activate the Hotel Application ................................................................................................. ................ 4 Administration ..................................................................................
Global Headquarters T el: +1(613) 592-2122 F ax: +1(613) 592-4784 U .S. T el: +1(480) 961-9000 F ax: +1(480) 961-1370 EMEA T el: +44(0)1291-430000 F ax: +44(0)1291-430400 CALA T el: +1(613) 592-2122 F.
Un punto importante, dopo l’acquisto del dispositivo (o anche prima di acquisto) è quello di leggere il manuale. Dobbiamo farlo per diversi motivi semplici:
Se non hai ancora comprato il Nextel comm 3000 è un buon momento per familiarizzare con i dati di base del prodotto. Prime consultare le pagine iniziali del manuale d’uso, che si trova al di sopra. Dovresti trovare lì i dati tecnici più importanti del Nextel comm 3000 - in questo modo è possibile verificare se l’apparecchio soddisfa le tue esigenze. Esplorando le pagine segenti del manuali d’uso Nextel comm 3000 imparerai tutte le caratteristiche del prodotto e le informazioni sul suo funzionamento. Le informazioni sul Nextel comm 3000 ti aiuteranno sicuramente a prendere una decisione relativa all’acquisto.
In una situazione in cui hai già il Nextel comm 3000, ma non hai ancora letto il manuale d’uso, dovresti farlo per le ragioni sopra descritte. Saprai quindi se hai correttamente usato le funzioni disponibili, e se hai commesso errori che possono ridurre la durata di vita del Nextel comm 3000.
Tuttavia, uno dei ruoli più importanti per l’utente svolti dal manuale d’uso è quello di aiutare a risolvere i problemi con il Nextel comm 3000. Quasi sempre, ci troverai Troubleshooting, cioè i guasti più frequenti e malfunzionamenti del dispositivo Nextel comm 3000 insieme con le istruzioni su come risolverli. Anche se non si riesci a risolvere il problema, il manuale d’uso ti mostrerà il percorso di ulteriori procedimenti – il contatto con il centro servizio clienti o il servizio più vicino.
